Khaban Bacalar Hotel Boutique
From
US$173
/ night
Select dates to see prices and availability
From
US$173
/ night
About this property
Pamper yourself with onsite massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance.
Amenities
Pamper yourself with onsite massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance.
Business amenities
The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
At Khaban Bacalar Hotel Boutique, enjoy a satisfying meal at the restaurant. A complimentary local cuisine breakfast is served daily from 8:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 13 air-conditioned rooms featuring minibars. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads.
Location
Located in Bacalar, Khaban Bacalar Hotel Boutique is on a lake, a 1-minute drive from Lake Bacalar and 13 minutes from Laguna Bacalar Ecological Park. This hotel is 7.2 mi (11.5 km) from Fort of San Felipe and 8.1 mi (13 km) from Municipal Spa of Bacalar.
What's nearby
Lake Bacalar(0.1 Miles)
Polytechnic University of Bacalar(6.4 Miles)
Laguna Bacalar Ecological Park(6.7 Miles)
Ecopark Bacalar(6.9 Miles)
Fort of San Felipe(7.2 Miles)
Zócalo(7.5 Miles)
Municipal Spa of Bacalar(8.1 Miles)
Cenote Negro(8.1 Miles)
Cenote Cocalitos(10.2 Miles)
Cenote Azul(10.2 Miles)
Cenote Esmeralda(10.8 Miles)
Laguna Milagros(23.9 Miles)
Chacchoben Ruins(24.6 Miles)
Ichkabal(29.7 Miles)
Palacio Municipal De Othon P. Blanco(30.5 Miles)
Chetumal, Quintana Roo (CTM-Chetumal Intl.)(30.3 Miles)
Corozal (CZH)(38.4 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
Location
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, Quintana Roo, Mexico
Lake Bacalar (0.1 Miles)
Polytechnic University of Bacalar (6.4 Miles)
Laguna Bacalar Ecological Park (6.7 Miles)
Ecopark Bacalar (6.9 Miles)
Fort of San Felipe (7.2 Miles)
Zócalo (7.5 Miles)
Room options
7
Double Room with Balcony
Room details
2 Double Beds
Sleeps 4
484 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
12
Deluxe Double with Balcony Garden View
Room details
2 Large Double Beds
Sleeps 4
646 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
12
Master Double Suite with Balcony Lagoon View
Room details
2 Large Double Beds
Sleeps 4
484 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
14
Master Suite with Balcony Lagoon View
Room details
1 Extra-Large Double Bed
Sleeps 2
646 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
17
Deluxe King with Balcony Garden View
Room details
1 Extra-Large Double Bed
Sleeps 2
646 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
18
Villa Khaban Private Pool Lagoon Front Up to 6 People
Room details
3× Extra-Large Double Beds
Sleeps 6
1292 ft²
BalconyAir ConditioningWi-Fi (Free)Private BathroomPrivate Pool
Guest reviews of Khaban Bacalar Hotel Boutique
8.7
Fabulous
Based on 163 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Khaban Bacalar Hotel Boutique, travelers highlight tranquil lagoon views and a relaxing, nature-immersed setting, with many praising spacious rooms and friendly staff, while recurring notes mention remote access on rough roads, plenty of stairs, and uneven service at reception.
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What guests think
At Khaban Bacalar Hotel Boutique, travelers highlight tranquil lagoon views and a relaxing, nature-immersed setting, with many praising spacious rooms and friendly staff, while recurring notes mention remote access on rough roads, plenty of stairs, and uneven service at reception.
Direct access to the pier and kayaking are popular, though some report maintenance issues and occasional outages. Food is often praised, but options can be limited, items run out, and prices feel high to some. Expect a peaceful, scenic retreat with comfort over frills.
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AI-generated summary based on recent guest reviews
Facilities
Lakeside facilities like the pier, deck and pool are highlights, with kayaks available. However, many stairs and limited accessibility are noted, and some reviews mention maintenance issues or occasional outages.
Related guest reviews
10
natza
3 Jun 2025
·
Stayed 3 nights
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 Jul 2023
·
Stayed 3 nights
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 Mar 2025
·
Stayed 4 nights
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 Jan 2025
·
Stayed 7 nights
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
8
Claudia
3 Apr 2025
·
Stayed 2 nights
No es amigable para personas con problemas de movilidad
No es amigable para personas con problemas de movilidad
8
ARELI CHAVEZ
22 Dec 2023
·
Stayed 4 nights
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
10
Lucia
9 Apr 2023
·
Stayed 2 nights
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
6
Alberto
11 Feb 2025
·
Stayed 2 nights
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 Jun 2025
·
Stayed 3 nights
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
6
RODRIGO
18 Jun 2024
·
Stayed 1 night
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are generally described as very clean, with some guests calling them spotless. A few cite issues such as dirty towels or untidy outdoor areas.
Related guest reviews
10
odaly
29 Sept 2024
·
Stayed 3 nights
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
6
Alberto
11 Feb 2025
·
Stayed 2 nights
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 Jun 2025
·
Stayed 3 nights
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Montserrat Perez
20 Feb 2025
·
Stayed 3 nights
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
2
Margarita
25 Nov 2025
·
Stayed 3 nights
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 Nov 2025
·
Stayed 4 nights
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
8
ROXANNA
14 Jan 2025
·
Stayed 1 night
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
2
Carlos
7 Feb 2025
·
Stayed 1 night
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable, often with lagoon views and some terraces or hammocks. Amenities are simple; several note no TV, and a few mention firm beds or rough sheets.
Related guest reviews
10
Angelica
28 Jul 2025
·
Stayed 5 nights
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 Jun 2025
·
Stayed 3 nights
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 Mar 2025
·
Stayed 4 nights
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
10
Katia
13 May 2025
·
Stayed 4 nights
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Ala
5 Nov 2025
·
Stayed 2 nights
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
10
Lucia
9 Apr 2023
·
Stayed 2 nights
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
8
Mariano
29 Jul 2024
·
Stayed 2 nights
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
6
Alberto
11 Feb 2025
·
Stayed 2 nights
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Lucy
20 Nov 2025
·
Stayed 4 nights
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
2
Carlos
7 Feb 2025
·
Stayed 1 night
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
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AI-generated summary based on recent guest reviews
Service
Many guests praise warm, attentive service from staff, especially in the restaurant. Recurring complaints cite unresponsive or curt reception, unanswered calls, and issues with check in readiness or policy communication.
Related guest reviews
2
Rafaela
23 Jun 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
odaly
29 Sept 2024
·
Stayed 3 nights
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
10
Ricardo A
3 Jun 2024
·
Stayed 4 nights
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
2
Michelle
27 Apr 2024
·
Stayed 2 nights
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
2
JOAQUIN DURAN
6 Dec 2024
·
Stayed 2 nights
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
10
fidelia
17 Aug 2025
·
Stayed 3 nights
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
6
Juan
12 Nov 2023
·
Stayed 2 nights
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
10
Michael
16 Aug 2024
·
Stayed 1 night
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
2
Margarita
25 Nov 2025
·
Stayed 3 nights
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 Nov 2025
·
Stayed 4 nights
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
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AI-generated summary based on recent guest reviews
Location
Quiet, lakeside setting with beautiful views, typically a short drive from town. Access is remote via rough, unpaved roads with limited signage and lighting, so renting a car or SUV is recommended by several reviewers.
Related guest reviews
2
Rafaela
23 Jun 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
natza
3 Jun 2025
·
Stayed 3 nights
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 Jul 2023
·
Stayed 3 nights
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 Mar 2025
·
Stayed 4 nights
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
2
Michelle
27 Apr 2024
·
Stayed 2 nights
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
10
Jose Luis Gerson Rojas
13 Sept 2024
·
Stayed 2 nights
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
6
Judith
2 Jan 2025
·
Stayed 7 nights
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Luis Gustavo
3 Nov 2023
·
Stayed 1 night
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
8
ROXANNA
14 Jan 2025
·
Stayed 1 night
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
6
MIRIAM A
8 Nov 2023
·
Stayed 3 nights
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
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AI-generated summary based on recent guest reviews
Dining
Food quality earns frequent praise. Still, guests report limited selection, occasional stock shortages, higher prices, and inconsistent service between morning and evening.
Related guest reviews
10
Angelica
28 Jul 2025
·
Stayed 5 nights
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 Jun 2025
·
Stayed 3 nights
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 Mar 2025
·
Stayed 4 nights
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 Jan 2025
·
Stayed 7 nights
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Elizabeth
30 May 2023
·
Stayed 1 night
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
10
Katia
13 May 2025
·
Stayed 4 nights
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Omar
10 May 2024
·
Stayed 2 nights
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
10
Sonia
5 Jun 2025
·
Stayed 3 nights
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Michael
16 Aug 2024
·
Stayed 1 night
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
6
MIRIAM A
8 Nov 2023
·
Stayed 3 nights
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
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AI-generated summary based on recent guest reviews
10
Angel
8 Jul 2026
·
Stayed 3 nights
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
4
Lori
29 Jun 2026
·
Stayed 2 nights
It was far from the city and we asked to pay one night but not the second no response from the hotel. We did not stay there. Way to many stairs for my husband’s bad knees
It was far from the city and we asked to pay one night but not the second no response from the hotel. We did not stay there. Way to many stairs for my husband’s bad knees
10
Laura
7 Jun 2026
·
Stayed 5 nights
Un lugar increible. Disconnected from the world and connected with nature
Un lugar increible. Disconnected from the world and connected with nature
10
Anibal
31 May 2026
·
Stayed 3 nights
This place is amazing! Excellent costumer service. The restaurant has a good variety of food. Definerly you need a car to go there. If you dont rent a car or have a car you should avoid it. Service taxi is around 20 dollars from downtown to the hotel and 20 dollars to go from the hotel to downtown. If you want to disconnect and stay the whole time at the hotel then you will enjoy they have the necessary there.
This place is amazing! Excellent costumer service. The restaurant has a good variety of food. Definerly you need a car to go there. If you dont rent a car or have a car you should avoid it. Service taxi is around 20 dollars from downtown to the hotel and 20 dollars to go from the hotel to downtown. If you want to disconnect and stay the whole time at the hotel then you will enjoy they have the necessary there.
10
Maricela
6 May 2026
·
Stayed 2 nights
Beautiful location right on the water.
Beautiful location right on the water.
FAQs about Khaban Bacalar Hotel Boutique
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary local cuisine breakfast is served daily from 8:00 AM to 11:00 AM.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 9:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is provided for a surcharge of MXN 5000 per vehicle (maximum occupancy 3). Guests must contact the property with arrival details before travel.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility should be confirmed with the property prior to arrival.
Where is the property located in relation to key landmarks?
The hotel is located in Bacalar, just a 1-minute drive from Lake Bacalar and 13 minutes from Laguna Bacalar Ecological Park. It is approximately 7.2 miles from Fort of San Felipe and 8.1 miles from Municipal Spa of Bacalar.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.
What are the policies for guests staying with children?
Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 449.54101276855465USD
- 2026-09-20: 449.54101276855465USD
- 2026-09-21: 129.56953653793335USD
- 2026-09-22: 129.54943742828368USD
- 2026-09-23: 133.84838738555908USD
- 2026-09-24: 134.33736938476562USD
- 2026-09-25: 133.8910640571594USD
- 2026-09-26: 132.82193154830932USD
- 2026-09-27: 133.8910640571594USD
- 2026-09-28: 131.70616385040282USD
- 2026-09-29: 138.85206730117798USD
- 2026-09-30: 138.85206730117798USD
- 2026-10-01: 135.20364538955687USD
- 2026-10-02: 157.0185534118652USD
- 2026-10-03: 138.13747608032224USD
- 2026-10-04: 138.13747608032224USD
- 2026-10-05: 136.70829363861083USD
- 2026-10-06: 138.13747608032224USD
- 2026-10-07: 138.13747608032224USD
- 2026-10-08: 133.18441614456177USD
- 2026-10-09: 138.9119792877197USD
- 2026-10-10: 138.13747608032224USD
- 2026-10-11: 138.13747608032224USD
- 2026-10-12: 133.18441614456177USD
- 2026-10-13: 133.03563894424437USD
- 2026-10-14: 145.2833795310974USD
- 2026-10-15: 133.18441614456177USD
- 2026-10-16: 130.9915726295471USD
- 2026-10-17: 133.18441614456177USD
- 2026-10-18: 130.9915726295471USD
- 2026-10-19: 139.84177548522948USD
- 2026-10-20: 139.6930070426941USD
- 2026-10-21: 138.13747608032224USD
- 2026-10-22: 138.13747608032224USD
- 2026-10-23: 133.18441614456177USD
- 2026-10-24: 136.4979141998291USD
- 2026-10-25: 133.03563894424437USD
- 2026-10-26: 138.13747608032224USD
- 2026-10-27: 130.9915726295471USD
- 2026-10-28: 139.6930070426941USD
- 2026-10-29: 134.5645199760437USD
- 2026-10-30: 168.08211926574705USD
- 2026-10-31: 159.16072440032957USD
- 2026-11-01: 130.9915726295471USD
- 2026-11-02: 205.3089807785034USD
- 2026-11-03: 212.24213143157957USD
- 2026-11-04: 212.24213143157957USD
- 2026-11-05: 202.16828251953123USD
- 2026-11-06: NO DATA
- 2026-11-07: 276.4726328155517USD
- 2026-11-08: 198.13399273376464USD
- 2026-11-09: 208.42373848724364USD
- 2026-11-10: 209.13040391540525USD
- 2026-11-11: 202.16828251953123USD
- 2026-11-12: 209.13040391540525USD
- 2026-11-13: 267.6829374755859USD
- 2026-11-14: 268.52596156921385USD
- 2026-11-15: 208.42373848724364USD
- 2026-11-16: 213.16947545013426USD
- 2026-11-17: 223.17373502655028USD
- 2026-11-18: 208.42373848724364USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 9:30 PM. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
Services
Tour desk
Housekeeping
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Beach (nearby)
Scuba diving
Cycling
Fishing
Hiking
Pool outdoor
Live music
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Solarium
Spa & wellness centre
Body treatments
Facial treatments
Picnic area/Tables
Packed lunches
Breakfast in the room
Allergy-free room available
Family room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Free parking
Internet
Free wi-fi