The Chatwal Boutique Hotel

No further information required the review speaks for itself. However, do not expect the management to behave with professionalism in handeling complaints.

Quite shabby, stains on walls, etc

Second time we have stayed here. It’s a little homely place to stay very close to the promenade and the pleasure beach. The owners are a polite and welcoming Kenyan family who will happily chat with you and provide you with anything you need. You will feel at home and leave feeling happy and relaxed. The food is excellent we had a lovely breakfast and some great rum cocktails they I would recommend! Room clean and comfortable no issues at all we all slept well here 😊

I stayed at the hotel between the 11-13 of July. Very hot weekend. Price of the hotel included PARKING and air conditioning. When I arrived I found out there is only a fan with water in the room. I was told exactly where to park by the receptionist which never bothered to let me know I need to register the parking as if I should miraculously know. I received a penalty for the for the free parking because I did not register and was never told to do so. I’m now having to pay £170 because of the hotel’s fault and deal with debt collectors because of a weekend at Chatwal Hotel. They also do not think they should compensate me for what they have done and believe it’s not their responsibility to let their clients know they need to register as you can see in the screen shot of their email to me. To be clear, their private parking is just a yard behind the hotel that belongs to them. What a shameful hotel.

We arrived to a very warm welcome. Staff are absolutely lovely. Parking if you have a large car, not so easy but we got there in the end.