What are the check-in and check-out times?

Check-in is from 14:00 to 23:00, and check-out is by 11:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in London, within a 5-minute drive of Kensington High Street and Westfield London Shopping Centre. It is approximately 3 miles from Hyde Park and 3.3 miles from Marble Arch.

Are children allowed at the hotel?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Plaza Hotel

What guests think

Across recent reviews of Plaza Hotel, guests frequently note very low prices and convenient access to Hammersmith and transport, but report substantial drawbacks including worn furnishings, small rooms, and difficult stair access for strollers or people with limited mobility.

Many mention mold, dirty fridges and bathrooms, and a few report bed bug bites. Staff are often described as friendly and helpful, though responses to complaints and maintenance issues (TVs, Wi-Fi, bedding) can be inconsistent. Mattresses are frequently hard or sagging, and some guests mention noise from thin windows or leaky doors. Overall, expect a budget stay prioritising location and price over comfort and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities appear limited: several reviews mention narrow stairs that make access difficult, plus one reports poor parking and another notes dim hallway lighting.

Related guest reviews

4

Emma

May 22, 2025

·

Stayed 2 nights

I am disabled and I was on the second floor very narrow stairs and nobody to help me up and when I left I had to go to the street and ask a stranger to carry my case down. I had no pillow the first night tho when there was actually someone at reception they promised me they would get one. The TV remote did not work so I had sky news the whole stay

2

Siham

Nov 1, 2025

·

Stayed 4 nights

A truly disastrous experience; I absolutely do not recommend it. I booked the hotel a month in advance so they would have time to provide a suitable room for a family with two children (one six months old and the other two years old). I didn't expect them to offer me a room on the top floor, the third floor. I had two strollers and bags, so I had to carry my baby's bag daily and my daughters three times a day. My stay wasn't short, so I left in the mornings and dreaded returning to the hotel when I remembered the stairs and the ordeal I went through, especially since they were very narrow. A truly awful experience.

4

Diamantina

Aug 16, 2025

·

Stayed 2 nights

Parking was horrible fan was not working

8

William

Aug 28, 2025

·

Stayed 1 night

Cheap hotel, service was good. Toilet seat didn't fit the toilet properly but that was fine. Couple marks in the loo again not too much of an issue. There was a hair in one of the beds but it wasn't much of a problem. The Tv was broken but didn't hinder the usage. The lovely gentleman in reception had reduced the price for me which was kind of him. Main concern is the room was downstairs which didn't have a light until you got too the rooms. Maybe it might be worth getting a light installed as I can forsee an accident happening.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with reports of mold, dirty bathrooms and fridges, stained ceilings, dust, and hair on linens; a few guests also report bed bug bites. One review noted a spotless room.

Related guest reviews

4

Donatien

Oct 4, 2025

·

Stayed 2 nights

Good location, but dirty, smelly, mouldy accommodation. Inconvenient bathroom. No breakfast buffet despite the photo.

2

Niels

Apr 24, 2025

·

Stayed 5 nights

Beds just about bearable, staff very friendly, but: Shower moldy, sink drain clogged, lamp by the bed torn out of the wall, refrigerator moldy, room door leaking and noisy. recommended!

2

Elena

Nov 6, 2025

·

Stayed 1 night

Probably the worst place I ever stayed. Only good point was the shower! Dirty and noisy. Avoid.

2

Ivan

Apr 27, 2025

·

Stayed 1 night

Popped in, got to our room and the door lock was hanging by a thread. The table in the room was sticky and in rough shape, and the dust in and around the tv was abhorrent. We just left and booked another hotel. Could be a rent-by- the-hour place.

4

Ewa

May 14, 2025

·

Stayed 1 night

Terrible room. dirty. Full of stains on the ceiling and chipped plaster. Bathroom renovated, but dirty. Curtain tied in a knot, dirty. No table and coffee. Mattress to be replaced!! Deformed. Very old furniture, dirty inside. It was not the room I booked for two people. The room was so small that it was difficult to fit. The service I received was not the one I paid for.Very kind receptionist.

2

Lesa

Jun 29, 2025

·

Stayed 2 nights

Very dirty bathroom-used shaver, body wash. Bathroom dirty with mold in ceiling. Flooding bathroom during shower. No bathmats provided or hand soap. Hair on bed linen. Dirty mini refrigerator. Dirty curtains. No effort make room comfortable. Not one came to inspect room after we complained. No alternative offered. While they were kind to allow us to check in after midnight, the service was not the best afterwards.

2

elitah

Aug 13, 2025

·

Stayed 3 nights

I got bit by bed bugs. In room 7. The fridge has mold in it. Asked to get it cleaned over 2 days. Not cleaned. Cleaned on day 2 but looks like it was wiped off cause you can still see the black mold on fridge door shelves. Very narrow stairs and of couse in Europe fisr floor is 2nd floor. Staff were very helpful with helping me move my bags. Staff there are nice and atrentive.Please do something about the water stained ceilings in shower and please fumigate the bed bugs.

2

Julie

May 20, 2025

·

Stayed 3 nights

Proximity to public transport was good but it seemed as if only the linen had been changed and the room had not been cleaned. The bathroom and refrigerator were both mouldy, the walls dirty, the floors not well vacuumed and the areas beneath and around the bed and walls were very dusty.

2

Ghassan

Aug 13, 2025

·

Stayed 4 nights

Beds were so dirty, insects ate up my body I woke up with multiple bites, rashes and sever allergy, bought ton of allergy pills and hydrocortisone ointment 3 days later and still not getting better. Booked 4 nights, left after two only. Stay away I warned you. I will follow up with expedia to get a refund.

8

Bryan

May 24, 2025

·

Stayed 1 night

The room was small, but comfortable. The room and bathroom were spotless. The only negative is that the bed had a big dip in it, making the sleep not as comfortable as it could have been.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are small with limited storage and missing or mismatched amenities, and several guests found mattresses hard or sagging; TVs or remotes sometimes failed and some noise was noted from thin windows or leaky doors. Wi-Fi did not work for at least one guest.

Related guest reviews

6

ej

May 18, 2025

·

Stayed 3 nights

Basic. Price okay if can get lower rate. Fine for transport links and safe area if leaving early morning. Need to travel for work again soon and was just going to book again. Room a little warm at times but fan provided. Reception man was pleasant and friendly in his manner . TV was not getting reception but I never needed and could have asked about it.

6

ray

Sep 14, 2025

·

Stayed 1 night

One night stay convenient for Hammersmith Apollo , wasn’t expecting much , clean bedding but poorly fitted sheet and mattress had big dent in it so had to turn it over for comfort, needed earplugs as no double glazing, one clothes hanger, one towel , nowhere to put toiletries in shower , shower took ages to heat up , no bath mat , tea and coffee sachets but no kettle , fridge in a small room not sure why, no chair , drawers that had fridge on , bed had empty space for drawers underneath. Room could do with a bit of tlc and thought.

8

Hafiza Asma Riasat

May 22, 2025

·

Stayed 3 nights

Very congested, non spacious room

2

David

Oct 18, 2025

·

Stayed 1 night

We travel frequently and have stayed in many hotels around the world. We’re not hotel snobs, but we do appreciate the comfort that 4- and 5-star properties usually provide. On this occasion, we had a meeting in London and didn’t want to spend over £400 for one night, so we decided to stay at the Plaza Hotel in Hammersmith instead. On arrival, we were greeted by a friendly staff member who explained everything we needed to know. The room itself could definitely use some modernisation. However, our main issue was the bed—it was extremely hard, and as a result, we barely slept, which wasn’t ideal before an important meeting. Overall, it’s fair to say you get what you pay for. After this experience, we’ve agreed that we’ll stick to 4- or 5-star hotels in the future. Of course, this is just our personal opinion—others may have a different experience.

2

Ivan

Apr 27, 2025

·

Stayed 1 night

Popped in, got to our room and the door lock was hanging by a thread. The table in the room was sticky and in rough shape, and the dust in and around the tv was abhorrent. We just left and booked another hotel. Could be a rent-by- the-hour place.

4

Geradina

Jun 2, 2025

·

Stayed 4 nights

The wifi did not work in the room and during my stay, even though I needed it for work, the hotel was unable to resolve the issue.

4

Ewa

May 14, 2025

·

Stayed 1 night

Terrible room. dirty. Full of stains on the ceiling and chipped plaster. Bathroom renovated, but dirty. Curtain tied in a knot, dirty. No table and coffee. Mattress to be replaced!! Deformed. Very old furniture, dirty inside. It was not the room I booked for two people. The room was so small that it was difficult to fit. The service I received was not the one I paid for.Very kind receptionist.

8

William

Aug 28, 2025

·

Stayed 1 night

Cheap hotel, service was good. Toilet seat didn't fit the toilet properly but that was fine. Couple marks in the loo again not too much of an issue. There was a hair in one of the beds but it wasn't much of a problem. The Tv was broken but didn't hinder the usage. The lovely gentleman in reception had reduced the price for me which was kind of him. Main concern is the room was downstairs which didn't have a light until you got too the rooms. Maybe it might be worth getting a light installed as I can forsee an accident happening.

8

Bo Leif

May 3, 2025

·

Stayed 4 nights

Small singel room have all i need . walking distans to underground station and city.

8

Bryan

May 24, 2025

·

Stayed 1 night

The room was small, but comfortable. The room and bathroom were spotless. The only negative is that the bed had a big dip in it, making the sleep not as comfortable as it could have been.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and kind, with examples of price adjustments and help with bags. However, responses to complaints and resolving issues (including Wi-Fi) were inconsistent.

Related guest reviews

6

ej

May 18, 2025

·

Stayed 3 nights

Basic. Price okay if can get lower rate. Fine for transport links and safe area if leaving early morning. Need to travel for work again soon and was just going to book again. Room a little warm at times but fan provided. Reception man was pleasant and friendly in his manner . TV was not getting reception but I never needed and could have asked about it.

4

Emma

May 22, 2025

·

Stayed 2 nights

I am disabled and I was on the second floor very narrow stairs and nobody to help me up and when I left I had to go to the street and ask a stranger to carry my case down. I had no pillow the first night tho when there was actually someone at reception they promised me they would get one. The TV remote did not work so I had sky news the whole stay

10

Victoria

May 22, 2025

·

Stayed 4 nights

Amazing staff, very helpful and kind! Would stay there again.

2

David

Oct 18, 2025

·

Stayed 1 night

We travel frequently and have stayed in many hotels around the world. We’re not hotel snobs, but we do appreciate the comfort that 4- and 5-star properties usually provide. On this occasion, we had a meeting in London and didn’t want to spend over £400 for one night, so we decided to stay at the Plaza Hotel in Hammersmith instead. On arrival, we were greeted by a friendly staff member who explained everything we needed to know. The room itself could definitely use some modernisation. However, our main issue was the bed—it was extremely hard, and as a result, we barely slept, which wasn’t ideal before an important meeting. Overall, it’s fair to say you get what you pay for. After this experience, we’ve agreed that we’ll stick to 4- or 5-star hotels in the future. Of course, this is just our personal opinion—others may have a different experience.

4

Geradina

Jun 2, 2025

·

Stayed 4 nights

The wifi did not work in the room and during my stay, even though I needed it for work, the hotel was unable to resolve the issue.

4

Ewa

May 14, 2025

·

Stayed 1 night

Terrible room. dirty. Full of stains on the ceiling and chipped plaster. Bathroom renovated, but dirty. Curtain tied in a knot, dirty. No table and coffee. Mattress to be replaced!! Deformed. Very old furniture, dirty inside. It was not the room I booked for two people. The room was so small that it was difficult to fit. The service I received was not the one I paid for.Very kind receptionist.

2

Lesa

Jun 29, 2025

·

Stayed 2 nights

Very dirty bathroom-used shaver, body wash. Bathroom dirty with mold in ceiling. Flooding bathroom during shower. No bathmats provided or hand soap. Hair on bed linen. Dirty mini refrigerator. Dirty curtains. No effort make room comfortable. Not one came to inspect room after we complained. No alternative offered. While they were kind to allow us to check in after midnight, the service was not the best afterwards.

8

William

Aug 28, 2025

·

Stayed 1 night

Cheap hotel, service was good. Toilet seat didn't fit the toilet properly but that was fine. Couple marks in the loo again not too much of an issue. There was a hair in one of the beds but it wasn't much of a problem. The Tv was broken but didn't hinder the usage. The lovely gentleman in reception had reduced the price for me which was kind of him. Main concern is the room was downstairs which didn't have a light until you got too the rooms. Maybe it might be worth getting a light installed as I can forsee an accident happening.

2

elitah

Aug 13, 2025

·

Stayed 3 nights

I got bit by bed bugs. In room 7. The fridge has mold in it. Asked to get it cleaned over 2 days. Not cleaned. Cleaned on day 2 but looks like it was wiped off cause you can still see the black mold on fridge door shelves. Very narrow stairs and of couse in Europe fisr floor is 2nd floor. Staff were very helpful with helping me move my bags. Staff there are nice and atrentive.Please do something about the water stained ceilings in shower and please fumigate the bed bugs.

8

Matthew

Apr 4, 2025

·

Stayed 3 nights

Nice staff

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AI-generated summary based on recent guest reviews

Location

Location is convenient for Hammersmith and public transport, with one guest noting the area felt safe.

Related guest reviews

6

ej

May 18, 2025

·

Stayed 3 nights

Basic. Price okay if can get lower rate. Fine for transport links and safe area if leaving early morning. Need to travel for work again soon and was just going to book again. Room a little warm at times but fan provided. Reception man was pleasant and friendly in his manner . TV was not getting reception but I never needed and could have asked about it.

4

Donatien

Oct 4, 2025

·

Stayed 2 nights

Good location, but dirty, smelly, mouldy accommodation. Inconvenient bathroom. No breakfast buffet despite the photo.

6

ray

Sep 14, 2025

·

Stayed 1 night

One night stay convenient for Hammersmith Apollo , wasn’t expecting much , clean bedding but poorly fitted sheet and mattress had big dent in it so had to turn it over for comfort, needed earplugs as no double glazing, one clothes hanger, one towel , nowhere to put toiletries in shower , shower took ages to heat up , no bath mat , tea and coffee sachets but no kettle , fridge in a small room not sure why, no chair , drawers that had fridge on , bed had empty space for drawers underneath. Room could do with a bit of tlc and thought.

2

Julie

May 20, 2025

·

Stayed 3 nights

Proximity to public transport was good but it seemed as if only the linen had been changed and the room had not been cleaned. The bathroom and refrigerator were both mouldy, the walls dirty, the floors not well vacuumed and the areas beneath and around the bed and walls were very dusty.

8

Robert

Jun 21, 2025

·

Stayed 1 night

Good, cheap and comfy . Handy for transport.

8

Bo Leif

May 3, 2025

·

Stayed 4 nights

Small singel room have all i need . walking distans to underground station and city.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

4

Donatien

Oct 4, 2025

·

Stayed 2 nights

Good location, but dirty, smelly, mouldy accommodation. Inconvenient bathroom. No breakfast buffet despite the photo.

6

ray

Sep 14, 2025

·

Stayed 1 night

One night stay convenient for Hammersmith Apollo , wasn’t expecting much , clean bedding but poorly fitted sheet and mattress had big dent in it so had to turn it over for comfort, needed earplugs as no double glazing, one clothes hanger, one towel , nowhere to put toiletries in shower , shower took ages to heat up , no bath mat , tea and coffee sachets but no kettle , fridge in a small room not sure why, no chair , drawers that had fridge on , bed had empty space for drawers underneath. Room could do with a bit of tlc and thought.

10

Sahariar Ahmed

May 1, 2025

·

Stayed 2 nights

I think you must have micro oven in every room for making food hot and change the Blunkett regularly i.think

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $67	2 $67	3 $92	4 $85	5 $89	6	7 $126
8 $89	9 $89	10 $72	11 $66	12 $70	13 $86	14
15 $71	16 $67	17 $70	18 $103	19 $84	20 $120	21
22 $74	23 $74	24 $73	25 $78	26	27	28
29 $98	30 $73

Plaza Hotel

About this property

Location

Room options

Double Room

Single Room

Budget Double Room

Triple Room

Comfort Quadruple Room

Triple Room with Bathroom

Quadruple Room

Classic Quadruple Room

Budget Single Room

Guest reviews of Plaza Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Plaza Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $78	30 $101	31 $87