Is parking available at the hotel?

Parking is available at the property, including valet parking services. Specific details regarding the type of parking (on-site or off-site) and costs may vary, and reservations are recommended.

What breakfast options are offered?

The hotel offers English breakfasts served on weekends from 7:00 AM to 11:30 AM for a fee. Guests can also enjoy room service for breakfast.

Does the hotel allow pets?

Pets are allowed at the property, but guests must contact the hotel directly to arrange for their pets. Surcharges may apply.

What are the check-in and check-out times?

Standard check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges could apply.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is situated in the heart of London, within a 5-minute drive of London Bridge and Tower of London. It is approximately 1.1 miles from St. Paul's Cathedral and 1.2 miles from Tower Bridge, making it convenient for exploring key landmarks.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours are not specified, but guests can enjoy both pools during their stay.

What are the hotel's policies regarding children?

Children are welcome at the hotel, and there is no charge for kids under a certain age when staying with an adult. Specific age limits for free stays are not provided.

What is the policy for extra beds and cribs?

The hotel offers cribs and extra beds, but guests must contact the property in advance to reserve them. Additional charges may apply, and availability is subject to confirmation.

Pan Pacific London Hotel

Average nightly price at Pan Pacific London by month, last 12 months (USD)
Month	Average price
January	$465
February	$513
March	$522
April	$528
May	$592
June	$671
July	$606
August	$472
September	$716
October	$648
November	$622
December	$556

What guests think

Pan Pacific London earns high praise for welcoming, attentive staff, modern spacious rooms, and excellent wellness facilities, in a convenient location by Liverpool Street; some reviews note inconsistent dining and occasional service or maintenance hiccups.

Housekeeping standards draw strong praise, with immaculate rooms and thoughtful in-room touches noted across stays. Families appreciate child-friendly touches, though restricted children's pool hours are noted. A refined, contemporary stay with a few small caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa, pool and gym receive frequent praise, with a calm wellness suite and family-friendly touches. Downsides include occasional steam-room outages, no hot tub, restricted children's pool hours, and the bar sometimes closed for events.

Related guest reviews

8

Tracy

Oct 10, 2024

·

Stayed 5 nights

The property didn’t have a hot tub and the steam rooms weren’t working properly at all times. The staff were lovely and helpful.

10

Daniel

Jul 7, 2025

·

Stayed 3 nights

Stayed here for a weekend. Loved the pool! We'll be back

10

Nohemi

Jan 4, 2025

·

Stayed 3 nights

Always a great time in London but this stay with PanPacific just elevated our experience to a whole new level. Everything was just perfect!! Loved the gym and spa

10

Amy

Jun 12, 2025

·

Stayed 4 nights

Great hotel in the heart of the city; steps from the underground which gets you everywhere quickly. The spa was top notch and the concierge very helpful with assisting us for tours etc. will stay again!

10

Lisa

Jan 30, 2024

·

Stayed 9 nights

The Pan Pacific London is truly an outstanding establishment. Boasting a modern and elegant ambiance, the hotel exudes a sense of newness in every aspect. Impeccable quality defines every detail of this remarkable property. The staff at the Pan Pacific London are not just attentive; they are genuinely thoughtful, anticipating and meeting every possible need. The level of service offered here stands out as one of the finest I've experienced in my travels across various five-star hotels worldwide. However, it's important to note that my experience was slightly marred by the restrictive hours set for the children's swimming pool. Operating only from 9-11am and 3-5pm on weekdays, and 7-9am and 4-6pm on weekends, these limited hours proved to be somewhat inconvenient. For families with children, especially those looking forward to utilizing the pool, this schedule may pose challenges, requiring them to adjust their London plans accordingly. If the pool is a significant factor in your choice of accommodation, it might be worth exploring other options such as the Mandarin, which doesn't impose such restrictions on children's pool access. Despite this minor drawback, the Pan Pacific London remains an exceptional choice for those seeking a luxurious and high-quality stay in the heart of the city.

10

Minhwa

May 26, 2025

·

Stayed 2 nights

Very clean and nice pool

10

Beth

Jan 3, 2025

·

Stayed 1 night

One member of staff at the front desk (Sonia) went above and beyond for us during our stay making it extra special! The room was immaculate as was the wellness/pool area. I’d recommend this hotel to everyone I know!

10

Carolyn

Sep 2, 2024

·

Stayed 1 night

Quiet, clean, great location for city and centrality, noise/proof, great spa and pool, service was terrific and attentive - great dining options and Afternoon tea

10

Theodore

Jan 3, 2025

·

Stayed 4 nights

Elite, top level property with excellent staff and service, one of the best hotel gyms I've ever been to, very good lobby bar, and some extras like Santa at Christmas. Rooms are excellent with great bathroom and in room coffee, mini bar and the view from the 13th floor was amazing. But the staff and service is what really sets this property apart from all others. Elite level!

10

Miguel

Dec 7, 2023

·

Stayed 1 night

Fantastic stay. Great room, nice and clean. The pool and spa area are nice. The mens steam room wasn't working while I was there but other than that it was great.

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Cleanliness

Cleanliness is a strong point, with many guests calling rooms immaculate and housekeeping outstanding. A few note minor lapses such as empty toiletries or slightly dirty windows.

Related guest reviews

10

Ashley

Aug 10, 2023

·

Stayed 5 nights

Words can’t even express how clean this place is. It’s spotless and fresh.

6

Andrew

Oct 5, 2025

·

Stayed 2 nights

Stayed 2 years ago and hotel and the stay was not as good as previous. Shower gel and shampoo containers in shower completely empty Breakfast on both mornings poor. Adjoining tables needed clearing throughout breakfast. Long delay )25 mins ) for ordered breakfast. When it arrived, one breakfast was wrong order and other the poached eggs were undercooked when we asked for well done. Many staff were very helpful and friendly so it’s a shame this is not consistent.

10

Rishi

Jul 28, 2024

·

Stayed 2 nights

Excellent hotel, great location, amazing staff. Only criticism is the windows a little dirty which can obstruct the great views but I’m sure they will have that in hand. Will definitely come back!

10

Emma

Mar 26, 2025

·

Stayed 2 nights

Perfect luxury stay. This is our favourite location in London and again Pan Pacific did not disappoint. We had a fabulous room, it was immaculately clean and comfortable. All staff were warm and helpful.

10

Oi ling

Oct 2, 2025

·

Stayed 6 nights

Clean rooms

10

Maxim

Nov 3, 2024

·

Stayed 1 night

This is one of the best hotels I have ever stayed in. Immaculately clean, gorgeous, well designed and friendly. Can't wait to be back.

10

Lauren

Jul 16, 2025

·

Stayed 9 nights

My husband and I just got back from London and stayed at this impeccable hotel for ten nights! I’ve always said that no hotel is perfect, but I have ZERO complaints. We cannot find a flaw at all. We are super picky about cleanliness and I cannot stress enough how clean our room was every single day. We did not come back to our room once without it being immaculate. Housekeeping was OUTSTANDING! Now let’s talk about the rest of the staff. Jason and Alex from concierge services were warm, sweet, and provided us with so much information and even tried to get us tickets to see Ed Sheeran ! Victor (I don’t know his position) knew our names from day one and always greeted us and asked how our day was. We only ate twice at the hotel and the food was delicious, but didn’t eat enough to truly give a review as we ate out most meals. Last but not least, the biggest shout out to Zach in security. I had bit of a medical emergency and Zach was LITERALLY an angel. He stayed with us until the emergency services came to help and kept me as calm as possible. I wish I knew the woman’s name who came with Zach to call for help. We thanked her at the front desk later, but I can’t recall her name, so thank you! Then the hotel sent fruit, tea, and a note up to the room when I got back from the hospital. Concierge services even went to the store to get me heating pads! I also want to mention we went there for a couple special occasions and they immediately sent desert up to us to celebrate.

10

Isabel Fresco

Jun 2, 2025

·

Stayed 6 nights

The staff was so friendly and accommodating. Our flight arrived early and they understood that we were exhausted and let us check in early. They were always welcoming and friendly. Our room was always cleaned in a timely manner.

10

Kieren

Nov 3, 2024

·

Stayed 2 nights

Fantastic stay. Rooms spotless and tastefully decorated. Friendly and extremely helpful staff.

10

Michael

Sep 27, 2025

·

Stayed 6 nights

The room was always clean. The location is great. It’s my favorite hotel in London.

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Rooms

Rooms are spacious, modern and quiet with comfortable beds, city views and thoughtful amenities like heated floors and towel racks. Some report climate-control issues, worn mattresses, limited desks in certain layouts, and occasional noise or disappointing views.

Related guest reviews

8

Oliver

Oct 25, 2023

·

Stayed 3 nights

Very nice hotel, but I was shocked to find there was no desk in the room. What kind of 5 star hotel does not have a room desk? Too much style over practicality! The concierge was very friendly, and immediately brought a fold out desk at our request, but it was annoying that there was no desk in the first place. The gym also needs a better range of equipment. Lastly, the valet parking charges were extremely high - 85 pounds per night. Otherwise it was decent, however, given the price, I would say it was acceptable, but not outstanding.

10

Spencer

Nov 15, 2023

·

Stayed 2 nights

I would suggest staying on floors 20 or above if you want peace from noise.

6

Darren

Jul 4, 2023

·

Stayed 4 nights

On arrival. Which was a trip for my husbands birthday. We were able to check in early about 1230. This something that gold account members are offered. Once in room we found it to be extremely hot. So the first thing we did was turn down the air con to the lowest temperature. My husband went to get cold drinks due to heat. I unpacked settled in whilst sweating and feeling very uncomfortable with the heat. I waited to call reception until my husband returned to see if he could feel a different temperature. He did not. So I called and engineering came to room within 20 min played with asked questions about when we turned it down and after to and frowing he said he could override to keep at 15. We accepted this. And got ready and went out. Been in the room 3hrs now and needed to go out. On our return we found the temp was still high. We had ice in the room so drank water and tried to cool down. Very uncomfortable nights sleep so reported to reception and requested a fan and sheet as duvet to full for summer. Over the days with the combination of fan and what air con was on and sheet. We eventually had a decent sleep. However the temp sat at 21 and was not pleasant for a 5 star hotel which is new and should not be an issue for a simple thing of air con working in a room. I was never directly asked if I wanted to move but did say at time I couldn’t be bothered. However the television on and off worked and suffered from intermittent screen freeze. hairdryer broken too

10

Angela R

Nov 30, 2024

·

Stayed 4 nights

WE LOVED the big beautiful room. The staff was outstanding especially Sharon at the restaurant. It was occasionally noisy outside --but that is to be expected in Central London. We slept fine and would stay here again! LOVED it!

10

Tiffany

Jul 3, 2025

·

Stayed 5 nights

This is a beautiful hotel. The rooms are spacious, clean, and comfortable.

8

Alexander

Nov 1, 2024

·

Stayed 3 nights

Choose this hotel for the room upgrade. We didn’t even get the room we paid for as our city view consisted of a direct view into the building next door. But hotel itself was lovely. Room could have done with a dressing table but otherwise very clean and comfortable.

10

Michael

Nov 1, 2024

·

Stayed 6 nights

A truly wonderful hotel with a fantastic staff and location. Beautiful bathroom, beyond comfortable bed and so so quiet. Best I'd slept in a long while. 5 minute walk across the street to Liverpool Station which offers the new Elizabeth Line as well as others. Will for sure stay here again. Everything was perfect!

10

Mira

Jul 14, 2024

·

Stayed 4 nights

Very spacious and beautiful room. I love the amenities they provide. It is definitely 5star property

6

Akmal

Jul 7, 2023

·

Stayed 3 nights

Terrible mattress

10

Howard

Nov 30, 2024

·

Stayed 1 night

Great location. Room was spacious and well appointed. Loved the calming decor.

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Service

Service is widely described as exceptional, attentive and proactive, from early check-ins to helpful concierge support. A minority cite mismanaged VIP perks, slow or incorrect breakfast or room service, billing or taxi miscommunications, and poor follow-up on lost items.

Related guest reviews

6

Sundeep

Jun 2, 2025

·

Stayed 1 night

Beautiful property but staff front desk staff and room service could do with better training.

10

Sherrie

Aug 11, 2024

·

Stayed 2 nights

Thanks to a missed connecting flight out of LHR, we had 2 unexpected days to explore London, but without our luggage, which was stuck at LHR. We were so excited to find availability at the Pan Pacific. Because we had no luggage, the staff at the Pan Pacific was so helpful in making sure we had everything we needed or knew where to get it. Davide A. made sure we had an ample supply of toiletries waiting in our room, and directed us to nearest shop to grab a change of clothes--he even walked us outside to point us in the direction of the correct subway station. After a long day of exploring, we came back to the room to find a lovely note, cookies and chocolates. The room itself was spacious, the bathroom gorgeous and the overall location idea. We had a truly lovely stay.

10

Isabel Fresco

Jun 2, 2025

·

Stayed 6 nights

The staff was so friendly and accommodating. Our flight arrived early and they understood that we were exhausted and let us check in early. They were always welcoming and friendly. Our room was always cleaned in a timely manner.

10

Tyler

Dec 24, 2024

·

Stayed 5 nights

I had an amazing experience at Pan Pacific London. The room was great, but more so the customer service was amazing. My girlfriend got ill the night before we were supposed to depart to Paris. The hotel helped me extend the stay. They brought my girlfriend fruit, water, tea, extra pillows and checked in on her. When the staff saw me throughout the day they asked how she was doing. Incredible experience that made a stressful time so much easier.

10

Jocelyn Maria

Feb 27, 2025

·

Stayed 3 nights

The Pan Pacific was amazing. This hotel provided a luxury experience and service. The staff was friendly and very responsive to our needs. We never touched a door, they took our bags to the room after shoooing, responded quickly to request for amenities in the room. The little things to note, the heated towel rack, bamboo shaving kit, silk slippers, umbrellas in rooms, turn down service. Loved it all!!

10

Maria

May 13, 2025

·

Stayed 6 nights

I have stayed at this property several times and it is by far my favourite hotel in London. From the moment you walk in you feel welcome and anything you might need is immediately arranged. Shout out to the concierge and the gents at the front door!

10

Natalia

Nov 14, 2025

·

Stayed 1 night

Wonderful Hotel. I visit regurarly when I am in London and the service is consistenly fantastic.

6

Ababio

Jun 18, 2025

·

Stayed 2 nights

Would have gave it 5 stars , but money did go missing during my stay. Someone who had access to my room definitely took it. It wasn’t a lot of money but that’s besides the point. I let the manager , concierge & security know. I left before the situation was rectified & I was told someone would contact be regarding the matter but no one did. It’s really unfortunate because I stayed there for 2 weeks and spent thousands. Other than that , no complaints. Very nice hotel and friendly staff.

8

Andrea

Aug 25, 2024

·

Stayed 4 nights

Hotel is absolutely beautiful BUT was let down for a couple of reasons. As a VIP Member I asked if there was a free room upgrade available. Was told that they were fully booked. As I am waiting for the gentleman to check on the upgrade I tried booking online and sure enough there were rooms available!!! Number 1 lie. Secondly we asked for a late checkout as also part of being a VIP. Our flight was at 9pm and we were told the latest we could only have the room until 2pm otherwise we had to pay half the price of a room. Change rooms were offered for us to use after 2pm. The change rooms are definitely not for guests with luggage as there is no room to put anything. Lastly the hotel booked a fixed rate taxi to the airport for us. We asked several times just to clarify that it was fixed. When we got to the airport it was more expensive than the price the hotel told us. As lovely as the hotel is I would not stay again nor recommend. Maybe Expedia needs to answer to these shortfalls and not the hotel??

10

Wendy

Jun 2, 2025

·

Stayed 4 nights

The concierges were very nice and accommodating. The maid service to our room was top notch!

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Location

Excellent for transport, set by Liverpool Street Station and the Elizabeth Line with easy access across London and Heathrow. The City business district feels calmer than tourist hubs, though immediate shopping and dining can be more limited.

Related guest reviews

10

Lionel

Dec 21, 2024

·

Stayed 9 nights

Excellent 5 star hotel. Great location but busy in business district.

10

Sukhgevan

Aug 31, 2024

·

Stayed 2 nights

Amazing rooms, great service. Great location

10

Kerry

Sep 6, 2024

·

Stayed 6 nights

Top notch hotel. Great location for business travelers and pan pacific staff is amazing.

10

Yew Seong

Sep 7, 2024

·

Stayed 4 nights

This is an excellent hotel with beautiful rooms and wonderful staff. Surrounded by lots of pubs and bars. And underground station just a stone throw away.

10

Russell

Apr 3, 2024

·

Stayed 4 nights

We are a family of 4, we loved the location, very convenient to the transport for around London. Food options were plentiful in the area. Will definitely be staying again in our return to London.

10

Michael

Nov 1, 2024

·

Stayed 6 nights

A truly wonderful hotel with a fantastic staff and location. Beautiful bathroom, beyond comfortable bed and so so quiet. Best I'd slept in a long while. 5 minute walk across the street to Liverpool Station which offers the new Elizabeth Line as well as others. Will for sure stay here again. Everything was perfect!

10

Riad

Aug 21, 2024

·

Stayed 14 nights

Perfect and convenient location, excellent and friendly service, comfortable room.

10

Carla

Dec 2, 2024

·

Stayed 5 nights

The Pan Pacific London was all I expected and more! The staff was lovely and attentive. The room and amenities are top notch, the spa treatments were amazing! The property was centrally located without being in a "too" busy area. Will definitely be back!

10

jonathon

Aug 16, 2023

·

Stayed 4 nights

Perfect location to see the tourist attractions while far enough away to enjoy down time away from the tourism crowds. Facility looked and felt brand new while local pubs and restaurants in the immediate area gave us a sense of “old” London.

10

Charles

Sep 11, 2024

·

Stayed 4 nights

Pan Pacific London is an excellent hotel in a great location. It is centrally located and has fantastic staff and room amenities. It is the quintessential hotel to start and end a day in London. I cannot wait to revisit London and stay at the Pan Pacific.

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Dining

Food feedback is mixed: many enjoy breakfast and afternoon tea, while others report cold dishes, long waits, and uneven quality at Straits Kitchen and room service. Overall, dining consistency and speed could improve.

Related guest reviews

6

Andrew

Oct 5, 2025

·

Stayed 2 nights

Stayed 2 years ago and hotel and the stay was not as good as previous. Shower gel and shampoo containers in shower completely empty Breakfast on both mornings poor. Adjoining tables needed clearing throughout breakfast. Long delay )25 mins ) for ordered breakfast. When it arrived, one breakfast was wrong order and other the poached eggs were undercooked when we asked for well done. Many staff were very helpful and friendly so it’s a shame this is not consistent.

10

Karl Otto

Apr 14, 2025

·

Stayed 2 nights

An excellent stay from start to finish. The staff were exceptionally friendly and attentive, offering proactive service throughout. The room was spotless and comfortable, and the breakfast was both varied and delicious. The hotel’s location was absolutely perfect—within easy reach of everything. Highly recommended!

8

Darryl

Dec 28, 2024

·

Stayed 1 night

At the restaurant, dinner the night before the food came out cold, had to send back, this was the same for the breakfast the following morning. I was not made aware that there was a service charge of £20+, which although I didn’t quibble over, I would have thought I would of got my full £150 refund, I thought that was a little under handed, as I had paid a lot of money for the room. I should have been informed of that from the outset.

10

Joel

Nov 22, 2024

·

Stayed 6 nights

This is a great hotel in a business district. Limited shopping and restaurants, although there are some good ones in the ares; This hotel has good food at the restaurant and bar; breakfast buffet was great on Sunday but not so on weekdays. In fact, the only complaint we had was for an upscale hotel/facility, the dinning options could be better.

10

Vanessa

Jun 17, 2024

·

Stayed 9 nights

Wonderful stay! Staff was very attentive but did not hover. Room service menu was great! All in all a fantastic stay. Thank you

10

Mohammad

Aug 31, 2025

·

Stayed 1 night

Excellent overall choice. Great location, service and comfort. Only downside was the breakfast which was average.

8

TODD

Aug 17, 2024

·

Stayed 2 nights

Overall a very nice property and room. The restaurants are not great at all. They told me it was a new menu and working out the kinks, however the duck is NOT peking duck, barely even roasted duck. They did not charge me but definitely do not order it. Dining times were extremely long so be prepared. Took over 40 mins for a club sandwich and they still forgot the egg on it…. I missed a tour because of that…. Breakfast was nice and basically at your own pace so was nice

10

Carolyn

Sep 2, 2024

·

Stayed 1 night

Quiet, clean, great location for city and centrality, noise/proof, great spa and pool, service was terrific and attentive - great dining options and Afternoon tea

10

Lan

Dec 24, 2024

·

Stayed 5 nights

Pan Pacific London is the first hotel I've ever stayed in my years of traveling that truly made me feel at home. We stayed in London for a week. During the day, we had a great time walking and touring around the city. By the time we were done and back to the hotel, we felt so relaxed in our room which was so warm and cozy that I'm not exaggerating it felt like we were back at our own home. The housekeepers also added nice personal touches to their daily work. For example, they neatly tied up all our digital cables and electronic chords (we had so many laying around in the room) which inevitably brought out an appreciative smile on your face when you came back and saw them. All the staff we met in the hotel from the first day we stepped in to the last day we left were all super sweet and helpful with no exception. These are the names I can remember: Hazel, Antonio, Kamal, Luvick. And there are many more who I did not get to ask for their names. Their genuine care and hospitality made this hotel stand out from the rest. It is worth mentioning that my daughter has severe multiple food allergies. She was so well taken care of when we dined there including our afternoon tea experience that I did not have slightest concern in our entire stay. We tried the afternoon tea at Fortnum & Mason later on - it felt so pale in comparison in terms of both food quality and service. London is a wonderful city. But Pan Pacific London, you added color and warmth. Thank you!

4

Robert Paul

Aug 31, 2024

·

Stayed 5 nights

The food in the restaurant was terrible, really the worst of our 1 month UK trip. Never ever eat in that horrendous restaurant. Rooms are good or my rating would have been 1. I was so so sick after eating there.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $490	2 $790	3 $1,691	4 $1,091	5 $536	6 $484	7 $513
8 $488	9 $941	10 $1,158	11 $1,184	12 $548	13 $488	14 $517
15 $488	16 $725	17 $1,105	18 $1,222	19 $539	20 $488	21 $517
22 $488	23 $621	24 $699	25 $699	26 $517	27 $507	28 $517
29 $488	30 $919

Pan Pacific London

Prices for Pan Pacific London

Monthly average prices

About this property

Location

Room options

Suite (Pan Pacific)

Premier Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Executive Room

Premier Room, 1 King Bed

Suite, City View (Walbrook)

Executive Room, City View

Suite, 2 Bedrooms (Bishopsgate)

Deluxe Room, City View

Deluxe Room, 2 Queen Beds

Executive Room, Mobility Accessible

Suite (Bishopsgate)

Suite (Devonshire)

Guest reviews of Pan Pacific London

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pan Pacific London

Considering this hotel for your London trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $864	22 $594	23 $582	24 $604
25 $566	26 $680	27 $719	28 $715	29 $512	30 $484	31 $517