Sonesta ES Suites San Antonio Northwest Medical Center
US$76
/ night
Avg. for September
Prices for Sonesta ES Suites San Antonio Northwest Medical Center
Select dates to see prices and availability
US$76
/ night
Avg. for September
Monthly average prices
Nightly prices at Sonesta ES Suites San Antonio Northwest Medical Center average US$65 in the cheapest month (February) and US$84 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$65 |
| February | US$65 |
| March | US$74 |
| April | US$80 |
| May | US$80 |
| June | US$77 |
| July | US$84 |
| August | US$80 |
| September | US$76 |
| October | US$76 |
| November | US$73 |
| December | US$68 |
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F
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A
M
J
J
A
Sept · US$76
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N
D
Most expensive: July (~US$84)
Cheapest: February (~US$65)
About this property
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a television in a common area.
Amenities
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a television in a common area.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 8:30 AM and on weekends from 7:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 118 individually decorated guestrooms, featuring kitchens with refrigerators and microwaves. Kitchenettes are outfitted with dishwashers. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and coffee/tea makers.
Location
Located in San Antonio (Vance Jackson), Sonesta ES Suites San Antonio Northwest - Medical Center is within a 10-minute drive of University of Texas at San Antonio and The Rim Shopping Center. This hotel is 6.7 mi (10.9 km) from Six Flags Fiesta Texas and 10.7 mi (17.2 km) from River Walk.
What's nearby
Huebner Oaks(1.3 Miles)
Methodist Healthcare(2.5 Miles)
UT Health San Antonio(2.5 Miles)
University of Texas Health and Science Center at San Antonio(2.7 Miles)
University Hospital - University Health System(2.7 Miles)
South Texas Medical Center(2.8 Miles)
Audie L. Murphy Memorial Veterans' Hospital(2.9 Miles)
CHRISTUS Santa Rosa Hospital - Medical Center(3.7 Miles)
Wonderland of the Americas Mall(4.2 Miles)
Methodist Hospital Texsan(4.3 Miles)
University of Texas at San Antonio(4.5 Miles)
Dellview Park(5.1 Miles)
The Shops of La Cantera(5.5 Miles)
The Rim Shopping Center(5.9 Miles)
Six Flags Fiesta Texas(6.7 Miles)
The nearest major airport is San Antonio International Airport (SAT)(9 Miles)
Parking
Non-smoking rooms
Family room
Business centre
Luggage storage
Designated smoking area
Location
4320 Spectrum One, Vance Jackson, San Antonio, Texas, United States of America
Huebner Oaks (1.3 Miles)
Methodist Healthcare (2.5 Miles)
UT Health San Antonio (2.5 Miles)
University of Texas Health and Science Center at San Antonio (2.7 Miles)
University Hospital - University Health System (2.7 Miles)
South Texas Medical Center (2.8 Miles)
Room options
7
Suite, Multiple Beds (Two Bedroom)
Room details
1 Extra-Large Double Bed
and 1 Large Double Bed
Sleeps 5
Air ConditioningWi-Fi (Free)Kitchen
4
Superior Suite, 1 Queen Bed with Sofa Bed (One Bedroom)
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
7
Suite, 1 King Bed with Sofa Bed (One Bedroom)
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchen
5
Suite, 1 Queen Bed with Sofa Bed, Accessible (Mobility Roll in Shower One Bedroom)
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchen
7
Suite, 1 Queen Bed with Sofa Bed, Accessible (Mobility Tub One Bedroom)
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchen
6
Studio Suite, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchen
9
Suite, Multiple Beds (One Bedroom)
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Sonesta ES Suites San Antonio Northwest Medical Center
8.2
Very good
Based on 1,001 verified reviews
Who stays here?
Business
37%
Couple
11%
Family
44%
Group
3%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Sonesta ES Suites San Antonio Northwest Medical Center, travelers consistently praise the roomy, apartment-style suites with kitchens, convenient I-10/Medical Center location, and generally friendly staff, with many also enjoying the complimentary hot breakfast and value for longer stays.
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What guests think
At Sonesta ES Suites San Antonio Northwest Medical Center, travelers consistently praise the roomy, apartment-style suites with kitchens, convenient I-10/Medical Center location, and generally friendly staff, with many also enjoying the complimentary hot breakfast and value for longer stays.
However, reviews frequently report inconsistent cleanliness (stained linens, odors, and occasional pests), dated spaces, and maintenance problems with appliances, locks, and the slow single elevator. Amenities can disappoint, with the pool sometimes closed or dirty, laundry or grills not working, and a per-night parking fee alongside sporadic security concerns such as vehicle break-ins and exterior doors left unlocked. Expect spacious, practical lodging with trade-offs in upkeep and polish.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are aging and uneven: multiple reviews note a slow single elevator, pool closures or dirty water, and occasional failures with laundry dryers or the outdoor grill. Parking carries a per-night fee, though some appreciated the gym and basketball court.
Related guest reviews
10
Sarah
13 Mar 2023
·
Stayed 2 nights
The pool was dirty and we could not use
The pool was dirty and we could not use
8
Jessica
8 Aug 2025
·
Stayed 2 nights
The bed is comfortable and the room is spacious. My only complaints were that the one elevator they have is extremely slow, the handle from the tub was loose so the water dripped all night, and the body wash in the shower was empty when we arrived. Our phone in our room wasn’t working so my husband had to go down to the front desk. They did give us two mini body washes at front desk when we asked if they could refill it. This was our second time staying here, and while it’s nice, we probably won’t stay again.
The bed is comfortable and the room is spacious. My only complaints were that the one elevator they have is extremely slow, the handle from the tub was loose so the water dripped all night, and the body wash in the shower was empty when we arrived. Our phone in our room wasn’t working so my husband had to go down to the front desk. They did give us two mini body washes at front desk when we asked if they could refill it. This was our second time staying here, and while it’s nice, we probably won’t stay again.
8
Erick
6 Aug 2024
·
Stayed 2 nights
Everything is perfect, but they charge you for the parking and still won’t be responsible to watch over and keep cars safe. Never had any hotel charge me for parking.
Everything is perfect, but they charge you for the parking and still won’t be responsible to watch over and keep cars safe. Never had any hotel charge me for parking.
6
Lisa
11 Jul 2023
·
Stayed 2 nights
Nice room, great breakfast, exterior needed more frequent pick-up of trash, debris. Pool was closed and it was 103°. So for a 2 day stay the #1 amenity on my criteria was unavailable 50 percent of my stY. Very saddened by this came back to hotel to swim, got changed, went out to pool and it was empty. A gesture of compensation wouldn't give me my vacation day back , but would have shown goodwill.
Nice room, great breakfast, exterior needed more frequent pick-up of trash, debris. Pool was closed and it was 103°. So for a 2 day stay the #1 amenity on my criteria was unavailable 50 percent of my stY. Very saddened by this came back to hotel to swim, got changed, went out to pool and it was empty. A gesture of compensation wouldn't give me my vacation day back , but would have shown goodwill.
6
Charles
22 Aug 2025
·
Stayed 2 nights
Okay so i didnt know it was a 100 dollars security deposit and i had to go add money to a card because they didnt take cash as it. Then the pool was down the whole stay i was there so wasnt able to get into the pool. I like the room but the way they had the t.v set up was not right because iwe wasnt able to watch t.v at alll without moving it to face us which was crazy by the way. I had to go ask for two pillows 😩.
Okay so i didnt know it was a 100 dollars security deposit and i had to go add money to a card because they didnt take cash as it. Then the pool was down the whole stay i was there so wasnt able to get into the pool. I like the room but the way they had the t.v set up was not right because iwe wasnt able to watch t.v at alll without moving it to face us which was crazy by the way. I had to go ask for two pillows 😩.
8
Joseph
5 Jul 2025
·
Stayed 6 nights
The property is older, but has been updated and is mostly maintained. We tried to wash a load of clothes, but none of the dryers worked. We bought $100 worth of ribeyes to cook on the 4th of July, only to be told their grill was out of propane and wouldn't be refilled until the following day, which meant we had to apend another $60 for a small grill. Having the sink and full size fridge was extremely nice, however, a LOT of our food was ruined by the thousands of sugar ants that invaded the kitchen one night. (Pics included) tje ants got into everything we had, that wasn't in the fridge!! It was nice having 2 separate bedrooms/bathrooms, which allowed our family to stay together. Other than that, tje stay was just okay.
The property is older, but has been updated and is mostly maintained. We tried to wash a load of clothes, but none of the dryers worked. We bought $100 worth of ribeyes to cook on the 4th of July, only to be told their grill was out of propane and wouldn't be refilled until the following day, which meant we had to apend another $60 for a small grill. Having the sink and full size fridge was extremely nice, however, a LOT of our food was ruined by the thousands of sugar ants that invaded the kitchen one night. (Pics included) tje ants got into everything we had, that wasn't in the fridge!! It was nice having 2 separate bedrooms/bathrooms, which allowed our family to stay together. Other than that, tje stay was just okay.
8
Denise
17 Aug 2024
·
Stayed 3 nights
Good price for room, frustrating to be charged $7/day extra for parking. Breakfast was decent. Single small elevator struggles to keep up with demand from guests at times.
Good price for room, frustrating to be charged $7/day extra for parking. Breakfast was decent. Single small elevator struggles to keep up with demand from guests at times.
6
carlyle
28 Jul 2025
·
Stayed 1 night
Large room with a separate sitting room and a full kitchen. Ideal for a large family looking to stay in one room. Decent breakfast with oatmeal and pan cakes. Big minus was pool was unavailbale. A big no no on a hot summer day. This dropped my rating considerably.
Large room with a separate sitting room and a full kitchen. Ideal for a large family looking to stay in one room. Decent breakfast with oatmeal and pan cakes. Big minus was pool was unavailbale. A big no no on a hot summer day. This dropped my rating considerably.
10
Alyssa
25 Jul 2024
·
Stayed 1 night
Check in was smooth, additional parking fee not aware of. Room was clean, spacious suite, dishes and pots and pans and full size fridge and freezer. Bathroom was clean and good water pressure and hot too. Bedroom was comfortable. Really happy with the basketball court for my kids, we knew it was there and were happy to use it. Outdoor seating area was nice and comfortable also.
Check in was smooth, additional parking fee not aware of. Room was clean, spacious suite, dishes and pots and pans and full size fridge and freezer. Bathroom was clean and good water pressure and hot too. Bedroom was comfortable. Really happy with the basketball court for my kids, we knew it was there and were happy to use it. Outdoor seating area was nice and comfortable also.
8
FREDERICKA
27 Mar 2023
·
Stayed 2 nights
Nice property! Lots of restaurants around. **They do charge $5/night for parking 😏
Nice property! Lots of restaurants around. **They do charge $5/night for parking 😏
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several guests reported stained or dirty linens, odors, and pests (ants, roaches, or bedbugs), while others found rooms very clean. Hallway smells and occasional mold or mildew were also mentioned.
Related guest reviews
4
Zitlali
28 Mar 2025
·
Stayed 3 nights
Blood on sheets
Blood on sheets
2
Brittany
4 Jul 2025
·
Stayed 2 nights
We needed a last minute place to stay after a family member ended up in the hospital. Front desk was friendly but as soon as we made our way down the hall to the elevator we knew there would be a problem as the halls were stained and smelled terrible. Our room smelled like mildew and cigarettes. Our furniture was stained and dirty. After removing the covers on one of the beds we noticed an old candy wrapper under the blankets. I removed the sheets to examine for any other trash and noticed bed bugs lining the seam of the mattress. I went into the other bedroom and noticed bedbugs lining the seams of another mattress. We immediately grabbed the belongings we brought up to the room and requested to be checked out and refunded which was promptly done. The gentleman at the front desk was polite and apologized. The photos are not what the hotel looks like. We will not be staying here again.
We needed a last minute place to stay after a family member ended up in the hospital. Front desk was friendly but as soon as we made our way down the hall to the elevator we knew there would be a problem as the halls were stained and smelled terrible. Our room smelled like mildew and cigarettes. Our furniture was stained and dirty. After removing the covers on one of the beds we noticed an old candy wrapper under the blankets. I removed the sheets to examine for any other trash and noticed bed bugs lining the seam of the mattress. I went into the other bedroom and noticed bedbugs lining the seams of another mattress. We immediately grabbed the belongings we brought up to the room and requested to be checked out and refunded which was promptly done. The gentleman at the front desk was polite and apologized. The photos are not what the hotel looks like. We will not be staying here again.
6
Dezaray
7 Jun 2025
·
Stayed 5 nights
1st night we had ants in the kitchen, moved us to another suite. The fridge was gross, covered with old food stains on the outside. Dining table, chairs and couch cushions were really dirty. We laid towels down before sitting. Night stand was not clean, could see old drink stains. 2nd night fire alarms went off from 10:30pm until 12:35am. No other hotels could accommodate since it was memorial weekend. Stairwell walls were so dirty covered in drink spills. Manager was very nice and understanding tried to make it up. Breakfast was good. Next time will consider somewhere else due to wanting more cleanliness.
1st night we had ants in the kitchen, moved us to another suite. The fridge was gross, covered with old food stains on the outside. Dining table, chairs and couch cushions were really dirty. We laid towels down before sitting. Night stand was not clean, could see old drink stains. 2nd night fire alarms went off from 10:30pm until 12:35am. No other hotels could accommodate since it was memorial weekend. Stairwell walls were so dirty covered in drink spills. Manager was very nice and understanding tried to make it up. Breakfast was good. Next time will consider somewhere else due to wanting more cleanliness.
8
Joseph
5 Jul 2025
·
Stayed 6 nights
The property is older, but has been updated and is mostly maintained. We tried to wash a load of clothes, but none of the dryers worked. We bought $100 worth of ribeyes to cook on the 4th of July, only to be told their grill was out of propane and wouldn't be refilled until the following day, which meant we had to apend another $60 for a small grill. Having the sink and full size fridge was extremely nice, however, a LOT of our food was ruined by the thousands of sugar ants that invaded the kitchen one night. (Pics included) tje ants got into everything we had, that wasn't in the fridge!! It was nice having 2 separate bedrooms/bathrooms, which allowed our family to stay together. Other than that, tje stay was just okay.
The property is older, but has been updated and is mostly maintained. We tried to wash a load of clothes, but none of the dryers worked. We bought $100 worth of ribeyes to cook on the 4th of July, only to be told their grill was out of propane and wouldn't be refilled until the following day, which meant we had to apend another $60 for a small grill. Having the sink and full size fridge was extremely nice, however, a LOT of our food was ruined by the thousands of sugar ants that invaded the kitchen one night. (Pics included) tje ants got into everything we had, that wasn't in the fridge!! It was nice having 2 separate bedrooms/bathrooms, which allowed our family to stay together. Other than that, tje stay was just okay.
2
Sydnei
14 May 2025
·
Stayed 1 night
We found a blood stain on our sheets. We were offered a different room but we decided to go to another hotel instead. Also the hallways smelt like smoke even though it said non smoking.
We found a blood stain on our sheets. We were offered a different room but we decided to go to another hotel instead. Also the hallways smelt like smoke even though it said non smoking.
4
April
30 Nov 2024
·
Stayed 2 nights
The area was great and we liked that a lot of restaurants and stores were around the hotel. Breakfast was also outstanding, many choices and the lady in the kitchen area was nice and friendly. However, the lady at front desk was rude and never smiled. The room had roaches in the tub and the towels were dirty. The bed was also uncomfortable and the bed sheets had lots of hairs on them. Didn't complain because didn't want to argue with the girl at the front desk.
The area was great and we liked that a lot of restaurants and stores were around the hotel. Breakfast was also outstanding, many choices and the lady in the kitchen area was nice and friendly. However, the lady at front desk was rude and never smiled. The room had roaches in the tub and the towels were dirty. The bed was also uncomfortable and the bed sheets had lots of hairs on them. Didn't complain because didn't want to argue with the girl at the front desk.
4
Dorian
18 Apr 2025
·
Stayed 5 nights
For starters, there were two roaches in my unit. One crawled all on my clothes. I was in town for the Final Four and needed a comfortable place to lay my head down after a long day of work. The Sonesta served that purpose, but outside of that I wouldn't recommend staying here. I spent five nights here, and no one came to clean my room despite multiple requests. My key card stopped working five times for some reason too. It didn't even work the first time they gave it to me. The room was decently clean, and the mini-kitchen was nice. Those are pretty much the only redeeming factors.
For starters, there were two roaches in my unit. One crawled all on my clothes. I was in town for the Final Four and needed a comfortable place to lay my head down after a long day of work. The Sonesta served that purpose, but outside of that I wouldn't recommend staying here. I spent five nights here, and no one came to clean my room despite multiple requests. My key card stopped working five times for some reason too. It didn't even work the first time they gave it to me. The room was decently clean, and the mini-kitchen was nice. Those are pretty much the only redeeming factors.
4
Veronica
30 Dec 2024
·
Stayed 2 nights
The room wasn’t clean. The linens were dirty. I asked clean linens was given full sized linens for a king bed. The bathroom was clean. This is by far the dirtiest Sonesta property I’ve stayed at
The room wasn’t clean. The linens were dirty. I asked clean linens was given full sized linens for a king bed. The bathroom was clean. This is by far the dirtiest Sonesta property I’ve stayed at
6
Juan
25 Mar 2025
·
Stayed 2 nights
The room smelled like Indian food all weekend.
The room smelled like Indian food all weekend.
4
kristi
1 Mar 2025
·
Stayed 1 night
The staff was amazing but had problems with rooms. First room was unlocked when we went to the room, the when shutting the door almost impossible to get open. The second room the heat didn’t work and had to switch rooms again after arriving back from a concert. The third and final room was spacious but the second bedroom had black mold on the ceiling along with a large crack in the ceiling with obvious water damage, the vents were rusty and covered in mold as well.
The staff was amazing but had problems with rooms. First room was unlocked when we went to the room, the when shutting the door almost impossible to get open. The second room the heat didn’t work and had to switch rooms again after arriving back from a concert. The third and final room was spacious but the second bedroom had black mold on the ceiling along with a large crack in the ceiling with obvious water damage, the vents were rusty and covered in mold as well.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious with full kitchens and comfortable beds, but many note dated decor and maintenance issues like malfunctioning fridges, door locks, plumbing, or noise from halls and the elevator.
Related guest reviews
6
Martie
2 Aug 2024
·
Stayed 2 nights
A little disappointed as a return visitor. Room was ok but, very dated. Very strong odor of must and pinesol. Refrigerator didn’t work. Toilet in bedroom didn’t work. Bed was worn out. Couch had a green tint to it making its use questionable at best. The air conditioning however, worked well. It was a place to crash and, served its purpose
A little disappointed as a return visitor. Room was ok but, very dated. Very strong odor of must and pinesol. Refrigerator didn’t work. Toilet in bedroom didn’t work. Bed was worn out. Couch had a green tint to it making its use questionable at best. The air conditioning however, worked well. It was a place to crash and, served its purpose
10
victor
28 Apr 2025
·
Stayed 1 night
I liked that it has a full fridge with a stove top. Really spacious room with a comfortable bed.
I liked that it has a full fridge with a stove top. Really spacious room with a comfortable bed.
10
miki
23 Feb 2025
·
Stayed 1 night
The price was great. The staff was friendly. The only problem that I had was that the toilet seem to run continuously and you could also hear other people's doors closing and people in the hallway. The property was clean, and I got the impression that it was a lot of people who's were workers who were living there.
The price was great. The staff was friendly. The only problem that I had was that the toilet seem to run continuously and you could also hear other people's doors closing and people in the hallway. The property was clean, and I got the impression that it was a lot of people who's were workers who were living there.
6
Patrick
6 Jul 2023
·
Stayed 3 nights
This hotel is a nice facility in a great location. However, the refrigerator wouldn't cool lower than about 50 degrees, maybe warmer, the dishwasher was not bolted to the counter, and the air conditioner, though cool, sounded like a motorcycle revving up. But the small suite was the perfect size for two people. Also, and this is kinda funny: the room included a combination DVD/VHS player. And finally, with all of that, we would stay there again.
This hotel is a nice facility in a great location. However, the refrigerator wouldn't cool lower than about 50 degrees, maybe warmer, the dishwasher was not bolted to the counter, and the air conditioner, though cool, sounded like a motorcycle revving up. But the small suite was the perfect size for two people. Also, and this is kinda funny: the room included a combination DVD/VHS player. And finally, with all of that, we would stay there again.
10
LAZARO E
20 Jul 2025
·
Stayed 2 nights
Good size rooms
Good size rooms
6
Lura
24 Feb 2025
·
Stayed 2 nights
This is an older property. It does look dated. It is clean, some room furnishings show wear and tear, and room repairs have not always been done with care. I stayed in room 229. Do not accept this room! It is next to the elevator and every time the elevator is used, you clearly hear the machinery. The room also is next to the stairwell and you can clearly hear people walking up and down the stairs. The room smells. I suspect room 329 has the same noise problems. As far as value for price, I have stayed at other properties in the area and this is one of the cheapest that is equipped with kitchenettes. It’s not bad for the price, just be aware that all rooms are not equal.
This is an older property. It does look dated. It is clean, some room furnishings show wear and tear, and room repairs have not always been done with care. I stayed in room 229. Do not accept this room! It is next to the elevator and every time the elevator is used, you clearly hear the machinery. The room also is next to the stairwell and you can clearly hear people walking up and down the stairs. The room smells. I suspect room 329 has the same noise problems. As far as value for price, I have stayed at other properties in the area and this is one of the cheapest that is equipped with kitchenettes. It’s not bad for the price, just be aware that all rooms are not equal.
6
carlos
2 Jan 2025
·
Stayed 1 night
The location is good, stayed on a 2 bedroom, closets doors were missing and toilet seat loose
The location is good, stayed on a 2 bedroom, closets doors were missing and toilet seat loose
10
Diane
28 May 2025
·
Stayed 1 night
Great hotel! Our room had to separate bedrooms and two bathrooms. Quite and comfortable stay!
Great hotel! Our room had to separate bedrooms and two bathrooms. Quite and comfortable stay!
4
Robin
20 Mar 2025
·
Stayed 3 nights
Everyone is friendly but everything is old, mis matched furniture, ancient curtains and counters, broken or missing closet doors, HVAC closet sounds like a rat is living in it, grout is rusted and stained in bathroom and worse of all the toilets never stop running because the levers and chains are broken.! And the toilet seat is cracked and peeling! And maintenance said they fixed everything, lol.
Everyone is friendly but everything is old, mis matched furniture, ancient curtains and counters, broken or missing closet doors, HVAC closet sounds like a rat is living in it, grout is rusted and stained in bathroom and worse of all the toilets never stop running because the levers and chains are broken.! And the toilet seat is cracked and peeling! And maintenance said they fixed everything, lol.
6
justin
9 Nov 2025
·
Stayed 1 night
I was in room #225. My fridge did not work. The card reader on the door sucked, and the toilet was leaking on the sides. I told them when I left and they didn't seem to care.
I was in room #225. My fridge did not work. The card reader on the door sucked, and the toilet was leaking on the sides. I told them when I left and they didn't seem to care.
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AI-generated summary based on recent guest reviews
Service
Service is mixed: many found the team friendly and helpful, but others cited rude or unresponsive front-desk staff, long waits at check-in, and requests (like housekeeping) not followed through.
Related guest reviews
10
Sonia
28 Jun 2025
·
Stayed 7 nights
We had a great stay at this hotel. The beds were very comfortable. I will stay here again when I visit San Antonio again. Staff are very friendly.
We had a great stay at this hotel. The beds were very comfortable. I will stay here again when I visit San Antonio again. Staff are very friendly.
8
Sandra
25 Jul 2023
·
Stayed 1 night
The hotel was really nice and clean. The only complain Inhave is that I arrive at 4:00 for check in and the front desk personnel told me my room wasn’t ready yet that I needed to wait 5 minutes. I patiently waited but after 25 minutes my kids started to get tired and bored so I ask again and she say that she was going to call to see why it was taking so long. There were like 5 families after me and they all got their keys to go to their room and that got me upset. Later I ask again and the girl call again. Almost one hour later, and finally got my keys. She apologized but I wanted one hour on the lobby waiting.
The hotel was really nice and clean. The only complain Inhave is that I arrive at 4:00 for check in and the front desk personnel told me my room wasn’t ready yet that I needed to wait 5 minutes. I patiently waited but after 25 minutes my kids started to get tired and bored so I ask again and she say that she was going to call to see why it was taking so long. There were like 5 families after me and they all got their keys to go to their room and that got me upset. Later I ask again and the girl call again. Almost one hour later, and finally got my keys. She apologized but I wanted one hour on the lobby waiting.
2
Heather
9 Dec 2022
·
Stayed 3 nights
I had 2 reservations and checked in early to both yet only one room got a fee which was the room for a friend. And the manager Sami was very rude and instead of fixing the problem she suggested she could add the charge to my room as well. Poor customer service!
I had 2 reservations and checked in early to both yet only one room got a fee which was the room for a friend. And the manager Sami was very rude and instead of fixing the problem she suggested she could add the charge to my room as well. Poor customer service!
4
Jacqueline
27 Jul 2024
·
Stayed 4 nights
The customer service, first night after driving 6 and half hours we checked in and one of the remotes didn’t work we had to leave the room for them to come in and fix a remote. The hotel pillows were not changed we had makeup on two of the pillows. No cleaning service for the entire stay. We stayed from Tuesday through Saturday. We asked for towels and took out our own trash. They kept charging my debit card because they thought they didn’t charge me enough, but realized I booked this month’s in advance at a lesser rate. they hit me with a $30.00 parking fee for the days I was parked on just a regular paved parking lot.
The customer service, first night after driving 6 and half hours we checked in and one of the remotes didn’t work we had to leave the room for them to come in and fix a remote. The hotel pillows were not changed we had makeup on two of the pillows. No cleaning service for the entire stay. We stayed from Tuesday through Saturday. We asked for towels and took out our own trash. They kept charging my debit card because they thought they didn’t charge me enough, but realized I booked this month’s in advance at a lesser rate. they hit me with a $30.00 parking fee for the days I was parked on just a regular paved parking lot.
10
Kamand
23 Oct 2023
·
Stayed 5 nights
Staff was friendly and sweet and attentive.Enjoyed our stay.
Staff was friendly and sweet and attentive.Enjoyed our stay.
4
Carolina
17 Aug 2025
·
Stayed 2 nights
I guess I had high hopea because I recently stayed in an Austin location and very pleased. This doesn't compare at all. The room was okay. Shower could have been a little cleaner. The icemaker in the refrigerator didn't work so I asked the front desk for an ice machine and was informed it was in my room. He looked at me in disbelief when I said it didn't work. He didn't offer any solution. I asked could I possibly get some. He acted like it was an inconvenience but he got me some. The breakfast was the absolute worst I've ever had. There wasn't much of a selection and what was available made my husband and I very sick. Needless to say I will never stay at this location in San Antonio again.
I guess I had high hopea because I recently stayed in an Austin location and very pleased. This doesn't compare at all. The room was okay. Shower could have been a little cleaner. The icemaker in the refrigerator didn't work so I asked the front desk for an ice machine and was informed it was in my room. He looked at me in disbelief when I said it didn't work. He didn't offer any solution. I asked could I possibly get some. He acted like it was an inconvenience but he got me some. The breakfast was the absolute worst I've ever had. There wasn't much of a selection and what was available made my husband and I very sick. Needless to say I will never stay at this location in San Antonio again.
4
Ruben
20 Oct 2025
·
Stayed 3 nights
I have been staying here since covid. No issues until this past weekend. We arrived to our refrigerator down. Food was ruined. Front desk person was rude when asking for assistance for maintenance. If that was not bad enough, rear tail gate lights were stolen from truck literally right in front of the hotel. Security guard is no longer there due to new management . I guess service went out the door as well. Manager was so kind to refund a night due to food replacement but this experience was not good at all.
I have been staying here since covid. No issues until this past weekend. We arrived to our refrigerator down. Food was ruined. Front desk person was rude when asking for assistance for maintenance. If that was not bad enough, rear tail gate lights were stolen from truck literally right in front of the hotel. Security guard is no longer there due to new management . I guess service went out the door as well. Manager was so kind to refund a night due to food replacement but this experience was not good at all.
6
Deyanira
18 Jul 2023
·
Stayed 1 night
The stay was okay, but some of the people in the front desk were pretty rude. And not friendly at all
The stay was okay, but some of the people in the front desk were pretty rude. And not friendly at all
10
Mitch
9 Jun 2024
·
Stayed 1 night
Staff and accomodations were excellent
Staff and accomodations were excellent
10
Julie
12 Jan 2025
·
Stayed 2 nights
Absolutely would stay here again! Close to the highway but not on the highway, so quiet and felt secure. Lovely, homey, cozy building with comfortable beds and a pleasant living space and kitchenette. There was a hot cocoa bar in the lobby which felt so welcoming when I arrived. The exercise room was well equipped and allowed me to keep up with my fitness goals. Included is a plentiful, delicious breakfast. But the real standout about this hotel is the staff! They were all so kind, helpful, and really made me feel welcome.
Absolutely would stay here again! Close to the highway but not on the highway, so quiet and felt secure. Lovely, homey, cozy building with comfortable beds and a pleasant living space and kitchenette. There was a hot cocoa bar in the lobby which felt so welcoming when I arrived. The exercise room was well equipped and allowed me to keep up with my fitness goals. Included is a plentiful, delicious breakfast. But the real standout about this hotel is the staff! They were all so kind, helpful, and really made me feel welcome.
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AI-generated summary based on recent guest reviews
Location
Convenient location off I-10 near the Medical Center, with easy drives to downtown and numerous restaurants and stores. A few guests felt the area or unsecured access points undermined peace of mind, and one noted it is far from the airport.
Related guest reviews
10
Jason
10 Apr 2025
·
Stayed 4 nights
Easy drive to downtown
Easy drive to downtown
8
Luis
2 Aug 2024
·
Stayed 1 night
A quiet location within minutes of many restaurants. Room was a bit dated, but quite fair for the price. Breakfast looked enticing, but we already had plans for our favorite S.A. breakfast spot (Magnolia Pancake Haus). We'd consider staying here again.
A quiet location within minutes of many restaurants. Room was a bit dated, but quite fair for the price. Breakfast looked enticing, but we already had plans for our favorite S.A. breakfast spot (Magnolia Pancake Haus). We'd consider staying here again.
10
Belinda
23 Dec 2024
·
Stayed 1 night
Safety concern since the exterior doors do not lock. Access by non guest could be very easy.
Safety concern since the exterior doors do not lock. Access by non guest could be very easy.
6
Hugo
23 Jul 2025
·
Stayed 1 night
Right off I-10, close to downtown and great continental breakfast.
Right off I-10, close to downtown and great continental breakfast.
10
Sophia
26 Jan 2025
·
Stayed 1 night
This location was ideal due to it being minutes away from medical center. It was a comfortable stay and it was as private as it could get. We will definitely be staying again in the very near future.
This location was ideal due to it being minutes away from medical center. It was a comfortable stay and it was as private as it could get. We will definitely be staying again in the very near future.
8
Evangelina
8 Feb 2025
·
Stayed 6 nights
The property is dated but clean. The bed was comfortable and the room was a good size. We could hear people talking as they walked by our door and we could hear the water running whenever someone used the bathroom or showered. We stayed for a week and felt comfortable and safe. The property is next to IH10 and close to shopping, bars and restaurants.
The property is dated but clean. The bed was comfortable and the room was a good size. We could hear people talking as they walked by our door and we could hear the water running whenever someone used the bathroom or showered. We stayed for a week and felt comfortable and safe. The property is next to IH10 and close to shopping, bars and restaurants.
10
Billy
8 Feb 2025
·
Stayed 1 night
Absolutely great bargain for the location, cleanliness and safety surrounding the property. The staff was friendly and there was plenty of parking. As a bonus, we were surprised at how large the room was, to include a stove and refrigerator.
Absolutely great bargain for the location, cleanliness and safety surrounding the property. The staff was friendly and there was plenty of parking. As a bonus, we were surprised at how large the room was, to include a stove and refrigerator.
4
margie
5 Nov 2024
·
Stayed 1 night
No airport shuttle. Terrible location, sketchy. Far from airport.
No airport shuttle. Terrible location, sketchy. Far from airport.
10
Andrea
6 Jan 2025
·
Stayed 2 nights
This was our first time staying at Sonesta. We stayed in the 2 bedroom. The room was so spacious. There was some normal wear and tear but nothing that would keep us from staying. Everything seemed to be pretty clean. We enjoyed being able to cook dinner in the room. The location was great because its a 10 min drive to Six Flags and 20 mins to Seaworld. There is also an HEB 2 mins from the hotel so we were able to grab our groceries just before checking in. The breakfast at the hotel was delicious! Tons of choices: Eggs, Bacon, Sausage, Potatoes, Pancakes, Oatmeal, Cereal, Yogurt, Muffins, etc.. We are hoping to stay here again if the price is right next time we are in San Antonio!
This was our first time staying at Sonesta. We stayed in the 2 bedroom. The room was so spacious. There was some normal wear and tear but nothing that would keep us from staying. Everything seemed to be pretty clean. We enjoyed being able to cook dinner in the room. The location was great because its a 10 min drive to Six Flags and 20 mins to Seaworld. There is also an HEB 2 mins from the hotel so we were able to grab our groceries just before checking in. The breakfast at the hotel was delicious! Tons of choices: Eggs, Bacon, Sausage, Potatoes, Pancakes, Oatmeal, Cereal, Yogurt, Muffins, etc.. We are hoping to stay here again if the price is right next time we are in San Antonio!
10
Yvonne
8 Oct 2023
·
Stayed 1 night
Plenty of restaurants within walking distance
Plenty of restaurants within walking distance
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often praised as hot and varied, though several reviews mention limited selection, crowds, or items running out; one guest noted vegan options. A few reported disappointing quality.
Related guest reviews
8
John
20 Oct 2023
·
Stayed 1 night
Third stay at this location. Bfast service has declined noticeably since previous visits.
Third stay at this location. Bfast service has declined noticeably since previous visits.
10
JANIE
2 Dec 2024
·
Stayed 2 nights
Nice older place. The suite was great just might consider putting ventilation in the bathrooms. Suite was great, will definitely stay here again. Breakfast was also very good!
Nice older place. The suite was great just might consider putting ventilation in the bathrooms. Suite was great, will definitely stay here again. Breakfast was also very good!
8
Dustin
12 Nov 2025
·
Stayed 2 nights
Vegan breakfast options
Vegan breakfast options
8
Maranatha Home
25 Oct 2024
·
Stayed 4 nights
It's not a bad place. Although, it's a bit old and not much breakfast verities to choose from.
It's not a bad place. Although, it's a bit old and not much breakfast verities to choose from.
10
David
19 Jun 2025
·
Stayed 4 nights
Wonderful, well-kept property with friendly, professional staff. Great breakfast!
Wonderful, well-kept property with friendly, professional staff. Great breakfast!
10
Nuri
11 May 2024
·
Stayed 1 night
Check in was prompt and clerk was courteous. Studio Bed & Room were very comfortable. Kitchenette was well equipped. Didn't really use since breakfast was great. Daily breakfast to pick from. Fruit, coffee, juices, egg n cheese mini omelets, sausage, potatoes, mini pancakes, bagels, muffins, and yogurt. Will be a great "come to place"!
Check in was prompt and clerk was courteous. Studio Bed & Room were very comfortable. Kitchenette was well equipped. Didn't really use since breakfast was great. Daily breakfast to pick from. Fruit, coffee, juices, egg n cheese mini omelets, sausage, potatoes, mini pancakes, bagels, muffins, and yogurt. Will be a great "come to place"!
10
Douglas
7 Sept 2024
·
Stayed 1 night
Rooms clean. Good hot breakfast. A bit crowded though Sunday morn.
Rooms clean. Good hot breakfast. A bit crowded though Sunday morn.
4
Carolina
17 Aug 2025
·
Stayed 2 nights
I guess I had high hopea because I recently stayed in an Austin location and very pleased. This doesn't compare at all. The room was okay. Shower could have been a little cleaner. The icemaker in the refrigerator didn't work so I asked the front desk for an ice machine and was informed it was in my room. He looked at me in disbelief when I said it didn't work. He didn't offer any solution. I asked could I possibly get some. He acted like it was an inconvenience but he got me some. The breakfast was the absolute worst I've ever had. There wasn't much of a selection and what was available made my husband and I very sick. Needless to say I will never stay at this location in San Antonio again.
I guess I had high hopea because I recently stayed in an Austin location and very pleased. This doesn't compare at all. The room was okay. Shower could have been a little cleaner. The icemaker in the refrigerator didn't work so I asked the front desk for an ice machine and was informed it was in my room. He looked at me in disbelief when I said it didn't work. He didn't offer any solution. I asked could I possibly get some. He acted like it was an inconvenience but he got me some. The breakfast was the absolute worst I've ever had. There wasn't much of a selection and what was available made my husband and I very sick. Needless to say I will never stay at this location in San Antonio again.
10
Kelly
1 Apr 2025
·
Stayed 5 nights
This is my favorite hotel near the Medical Center area of San Antonio. Their rooms have comfortable beds/pillows, and the BEST breakfasts. They serve chobani yogurt, a selection of various preparations of eggs, always have some sort of sausage or bacon, as well as freshly made pancakes and oatmeal. Amazing value
This is my favorite hotel near the Medical Center area of San Antonio. Their rooms have comfortable beds/pillows, and the BEST breakfasts. They serve chobani yogurt, a selection of various preparations of eggs, always have some sort of sausage or bacon, as well as freshly made pancakes and oatmeal. Amazing value
4
Estela
18 Jan 2025
·
Stayed 2 nights
The space was great. We had a two bedroom suite. Rooms were clean, but we did have to get new sheets since one of them had a big stain. Staff was prompt and gave us clean sheets to change them. We had enough towels we did have to ask for bed sheets for the pullout couch and staff was very helpful and provided what was needed. Only downside was the breakfast not very good we were expecting pancakes or waffles , they had none,and they ran out of food fast. Staff couldn’t keep up with refilling everything,there were too many people at the hotel when we stayed.
The space was great. We had a two bedroom suite. Rooms were clean, but we did have to get new sheets since one of them had a big stain. Staff was prompt and gave us clean sheets to change them. We had enough towels we did have to ask for bed sheets for the pullout couch and staff was very helpful and provided what was needed. Only downside was the breakfast not very good we were expecting pancakes or waffles , they had none,and they ran out of food fast. Staff couldn’t keep up with refilling everything,there were too many people at the hotel when we stayed.
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AI-generated summary based on recent guest reviews
10
felicia
5 days ago
·
Stayed 4 nights
Great place for the price. They are rehabbing some areas, be patient. Staff are super friendly. Everything you need is there. Breakfast is great
Great place for the price. They are rehabbing some areas, be patient. Staff are super friendly. Everything you need is there. Breakfast is great
6
Kathleen
5 days ago
·
Stayed 2 nights
Hotel being remodeled and was not what was expected
Hotel being remodeled and was not what was expected
10
Lucinda
last week
·
Stayed 1 night
Our stay has always been pleasant. Room clean and very comfortable
Our stay has always been pleasant. Room clean and very comfortable
6
Heather
last week
·
Stayed 2 nights
We first got a room on the 3rd floor, and it reeked of weed, and someone was playing loud music. So we got moved to the second floor and it was soo much better! It had some construction going on down the hall, but we didn’t go down there. But the bathroom definately needed a redo. The paint was coming off the wall from moisture and the bathroom door was also messed up. The curtains were ripped, and the couch cushions needed a good cleaning. Also the peep hole looked like it had paint on it or something, you couldn’t see much out of it. I’ve stayed at worse but also stayed at worse.
We first got a room on the 3rd floor, and it reeked of weed, and someone was playing loud music. So we got moved to the second floor and it was soo much better! It had some construction going on down the hall, but we didn’t go down there. But the bathroom definately needed a redo. The paint was coming off the wall from moisture and the bathroom door was also messed up. The curtains were ripped, and the couch cushions needed a good cleaning. Also the peep hole looked like it had paint on it or something, you couldn’t see much out of it. I’ve stayed at worse but also stayed at worse.
10
Noah
12 Aug 2026
·
Stayed 2 nights
Nice employees. Easy parking. Room was clean ans comfortable.
Nice employees. Easy parking. Room was clean ans comfortable.
Property policies
Check-in
Check-out
From 16:00 to 23:59
Before 11:00
FAQs about Sonesta ES Suites San Antonio Northwest Medical Center
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6:30 AM to 9:00 AM.
Does the property allow pets?
Pets are allowed in specific rooms only, with a pet fee of USD 75 per accommodation, per week (maximum USD 150 per stay). Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in is available for a fee of USD 30, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.
What is the location of the property in relation to key landmarks?
The property is located in San Antonio (Vance Jackson), within a 10-minute drive of The Rim Shopping Center and The Shops of La Cantera. It is approximately 6.7 miles from Six Flags Fiesta Texas and 10.7 miles from River Walk.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool, which is seasonal. Specific operational hours are not provided.
What are the policies for guests staying with children?
Children are allowed at the property, and there is no minimum age specified for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 115.99791707992553USD
- 2026-09-19: 92.96999494857788USD
- 2026-09-20: 85.96999614562988USD
- 2026-09-21: 84.05012393722534USD
- 2026-09-22: 69.93696703033447USD
- 2026-09-23: 69.69007201957702USD
- 2026-09-24: 68.68949542808532USD
- 2026-09-25: 69.93696703033447USD
- 2026-09-26: 70.04590070152283USD
- 2026-09-27: 68.737982888031USD
- 2026-09-28: 69.93696703033447USD
- 2026-09-29: 69.93696703033447USD
- 2026-09-30: 69.93696703033447USD
- 2026-10-01: 70.04590070152283USD
- 2026-10-02: 70.04590070152283USD
- 2026-10-03: 72.92395307884216USD
- 2026-10-04: 68.93653932113646USD
- 2026-10-05: 68.93653932113646USD
- 2026-10-06: 68.93653932113646USD
- 2026-10-07: 68.93653932113646USD
- 2026-10-08: 68.93653932113646USD
- 2026-10-09: 70.93739036064147USD
- 2026-10-10: 76.93280588684081USD
- 2026-10-11: 68.93653932113646USD
- 2026-10-12: 68.93653932113646USD
- 2026-10-13: 68.93653932113646USD
- 2026-10-14: 68.93653932113646USD
- 2026-10-15: 68.93653932113646USD
- 2026-10-16: 70.04590070152283USD
- 2026-10-17: 76.0524035797119USD
- 2026-10-18: 69.04481615867614USD
- 2026-10-19: 69.04481615867614USD
- 2026-10-20: 69.04481615867614USD
- 2026-10-21: 69.04481615867614USD
- 2026-10-22: 69.04481615867614USD
- 2026-10-23: 70.04590070152283USD
- 2026-10-24: 76.0524035797119USD
- 2026-10-25: 69.04481615867614USD
- 2026-10-26: 69.04481615867614USD
- 2026-10-27: 69.04481615867614USD
- 2026-10-28: 69.04481615867614USD
- 2026-10-29: 69.04481615867614USD
- 2026-10-30: 72.04806978721618USD
- 2026-10-31: 75.05131903686522USD
- 2026-11-01: 65.04047360839843USD
- 2026-11-02: 69.04481615867614USD
- 2026-11-03: 69.04481615867614USD
- 2026-11-04: 69.04481615867614USD
- 2026-11-05: 69.04481615867614USD
- 2026-11-06: 69.04481615867614USD
- 2026-11-07: 74.05023449401855USD
- 2026-11-08: 65.04047360839843USD
- 2026-11-09: 69.04481615867614USD
- 2026-11-10: 69.04481615867614USD
- 2026-11-11: 69.04481615867614USD
- 2026-11-12: 68.04373161582946USD
- 2026-11-13: 69.04481615867614USD
- 2026-11-14: 75.05131903686522USD
- 2026-11-15: 65.04047360839843USD
- 2026-11-16: 64.54895185241699USD
- 2026-11-17: 68.04373161582946USD
- 2026-11-18: 68.93653932113646USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: USD 250 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property is professionally cleaned
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
- The property is professionally cleaned.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
- Service animals are exempt from fees
- Early check-in fee: USD 30 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Family room
Business centre
Luggage storage
Designated smoking area
Services
Business centre
Luggage storage
Designated smoking area
24-Hour Front Desk
Activities
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
General
Non-smoking rooms
Family room
Internet
Free wi-fi