Name: Holiday Inn Express - San Antonio East I-10 by IHG
Address: 1414 Palmyra Drive, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: US$95–US$172 per night
Rating: 8.7

What guests think

At Holiday Inn Express - San Antonio East I-10 by IHG, travelers frequently praise very clean, spacious rooms and friendly staff, with many also enjoying a hot, satisfying breakfast and comfortable beds at a good value.

Several reviews report recurring hot water problems and scattered maintenance issues like noisy AC, loose locks, or shower design causing water on the floor. The location is convenient to I-10 and a short drive to downtown, but the one way frontage road and limited nearby options mean a car helps. Overall, expect a straightforward, reliable stay with easy highway access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Property feels modern and updated, with ample, well lit parking. A few guests mentioned the exterior or odors outside weren’t appealing.

Related guest reviews

8

David

2 Oct 2023

·

Stayed 1 night

Everything look new

10

Marjorie

10 Feb 2024

·

Stayed 1 night

Front desk personal was great and super sweet. Hotel was clean, and beds were comfortable. Parking lot was well lit. Would stay again.

8

Celest

26 Mar 2024

·

Stayed 3 nights

Outside of hotel is Beautiful. Lots of parking away from everything crazy with the city. Located next to truck stops so gas was convenient. Rooms are huge lots of space. Lady that helped sorry I don’t remember your name. She had glasses and short curly brown/blonde hair always saw her smiling and would acknowledge us. However, Two things I didn’t like was the bathroom there was facial hair on the toilet lid and everywhere inside the shower I’m not sure why house keeping wasn’t more careful in cleaning the restroom. As well as the beds never being made or vacuuming the rooms not sure if that’s not something they do but it would have been nice to have the room freshened up during our stay. Other than that the price was great and the lady that helped was great.

6

Eliza

7 Oct 2024

·

Stayed 1 night

I made the reservation and when we arrived at the hotel there was a very bad smell outside the hotel. The halls also smelled bad but the room was fine the bed was comfortable.

10

Douglas

19 Aug 2025

·

Stayed 1 night

The property is clean and updated will definitely stay here again

8

Lola

27 Oct 2024

·

Stayed 1 night

The property is modern, light, and clean. One of the locks in my room (108) was loose. Not sure how effective the lock is.

6

Vincent

22 Jul 2025

·

Stayed 1 night

This property is nice inside but lacks a good outside feel.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are generally very clean. Some guests noted lapses in bathroom cleanliness, overflowing trash, or maintenance issues like inconsistent hot water.

Related guest reviews

10

Amalia

31 Dec 2025

·

Stayed 1 night

Clean, great customer service.

6

Avghi

14 Jan 2024

·

Stayed 3 nights

Staff were super friendly and helpful. Breakfast was ok. The bathroom floor was dirty and sticky…

10

Alejandra

9 Sept 2025

·

Stayed 1 night

Location was good, very clean hotel. I would suggest that the day crew be more friendly and attentive to the needs of the guests. We were ready for breakfast at 8:30am and there was literally nothing to eat. I had to go look for the receptionist so he could tell the kitchen staff to bring something. Everything they brought was cold. Then the trashcans were erupting, super discusting and no one came to take care of it. Trash was falling out of the trashcans, discusting. Other than that, room was clean, amenities were clean as well.

6

Elizabeth

14 Apr 2024

·

Stayed 1 night

When we arrived, the lady at the desk (Joyce), was not very polite. She didn’t greet us at all and when I asked about the discount for government employees, she just replied, “you have to do that online”, instead of trying to assist us. The room was clean but the shower floor was yellow from the stuck on filth. More care should be given to the cleanliness of that. Then our AC unit made a loud, rattling noise every time it came on, waking us up throughout night.

10

Tanicia

10 Sept 2025

·

Stayed 1 night

The hotel and its staff was very nice. Rooms were clean and relaxing. Staff was sweet.

6

Catherine

26 Oct 2025

·

Stayed 3 nights

The room was fine. The bathroom was not. There was lukewarm water the entire time in the shower. We reported it and multiple times they said they fixed it, yet the showers were not warm. The tub took over an hour to fill - hoping the water would be warmer, but after waiting that long it was also cold. Never once were we offered to change rooms. We checked in twice a day with staff and messages were not relayed between shifts. After long physical days at work on a business trip, it was just not the way we wanted to end our day with a cold shower.

8

Celest

26 Mar 2024

·

Stayed 3 nights

Outside of hotel is Beautiful. Lots of parking away from everything crazy with the city. Located next to truck stops so gas was convenient. Rooms are huge lots of space. Lady that helped sorry I don’t remember your name. She had glasses and short curly brown/blonde hair always saw her smiling and would acknowledge us. However, Two things I didn’t like was the bathroom there was facial hair on the toilet lid and everywhere inside the shower I’m not sure why house keeping wasn’t more careful in cleaning the restroom. As well as the beds never being made or vacuuming the rooms not sure if that’s not something they do but it would have been nice to have the room freshened up during our stay. Other than that the price was great and the lady that helped was great.

8

Rich

25 Jun 2024

·

Stayed 2 nights

Everything was really good, but NO HOT WATER Friday night. Hot water situation improved Saturday night, but the hot water seemed to be not so hot. Otherwise, excellent visit.

10

Elizabeth

14 Sept 2025

·

Stayed 2 nights

The whole building smelled amazing. The rooms were clean. The staff was super friendly. Overall a great stay.

10

kathy

30 Dec 2025

·

Stayed 1 night

I didn’t expect much from here- but the room was huge and very clean. The bed was very comfortable. Again, not expecting much for breakfast, but it was a hot meal! I had the biscuits and gravy and a pancake. I’ve stayed in more expensive hotels for work and don’t get breakfasts or a huge room. May kit seem important, but the last Marriott I stayed at had no shower door. I was freezing and getting water all over- this hotel had a nice sliding glass door that kept all the water in, very clean shower and very good water pressure. Nice place for a great price!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with very comfortable beds, and several guests found them quiet. A few noted thin walls, noisy AC, or shower designs that let water escape.

Related guest reviews

6

Elizabeth

14 Apr 2024

·

Stayed 1 night

When we arrived, the lady at the desk (Joyce), was not very polite. She didn’t greet us at all and when I asked about the discount for government employees, she just replied, “you have to do that online”, instead of trying to assist us. The room was clean but the shower floor was yellow from the stuck on filth. More care should be given to the cleanliness of that. Then our AC unit made a loud, rattling noise every time it came on, waking us up throughout night.

10

Elney J

22 Apr 2024

·

Stayed 4 nights

Very quiet, comfortable, you have to drive a little to go to San Antonio attractions. Good breakfast. Great staff.

8

Diana

15 Oct 2025

·

Stayed 2 nights

Insulation between rooms was terrible!!!

10

Samantha

13 Apr 2025

·

Stayed 2 nights

It was quiet, the house keeping was curteous in following the do not disturb sign hanging on door. The front desk was also helpful and curteous when i asked for needed supplies.

8

Celest

26 Mar 2024

·

Stayed 3 nights

Outside of hotel is Beautiful. Lots of parking away from everything crazy with the city. Located next to truck stops so gas was convenient. Rooms are huge lots of space. Lady that helped sorry I don’t remember your name. She had glasses and short curly brown/blonde hair always saw her smiling and would acknowledge us. However, Two things I didn’t like was the bathroom there was facial hair on the toilet lid and everywhere inside the shower I’m not sure why house keeping wasn’t more careful in cleaning the restroom. As well as the beds never being made or vacuuming the rooms not sure if that’s not something they do but it would have been nice to have the room freshened up during our stay. Other than that the price was great and the lady that helped was great.

10

Brittnie

3 Oct 2025

·

Stayed 1 night

One of the best beds I’ve ever slept in and the pillows were amazing. Also loved the hotel provided soaps and lotion.

10

Emelia

26 May 2025

·

Stayed 1 night

Clean rooms and comfy beds.

8

Lola

27 Oct 2024

·

Stayed 1 night

The property is modern, light, and clean. One of the locks in my room (108) was loose. Not sure how effective the lock is.

10

kathy

30 Dec 2025

·

Stayed 1 night

I didn’t expect much from here- but the room was huge and very clean. The bed was very comfortable. Again, not expecting much for breakfast, but it was a hot meal! I had the biscuits and gravy and a pancake. I’ve stayed in more expensive hotels for work and don’t get breakfasts or a huge room. May kit seem important, but the last Marriott I stayed at had no shower door. I was freezing and getting water all over- this hotel had a nice sliding glass door that kept all the water in, very clean shower and very good water pressure. Nice place for a great price!

8

Daisy

21 Sept 2025

·

Stayed 3 nights

Just about everything was great. Very clean, spacious, and super comfortable bed! My only complaint is that the shower is flat and doesn’t have a liner so water got everywhere each time we showered. That was frustrating. Other than that, it was great and I’d stay here again. Breakfast was also pretty fresh and yummy.

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Service

Staff are mostly friendly and helpful, with quick, smooth check ins. Some guests reported communication lapses and policy or billing frustrations.

Related guest reviews

10

Amalia

31 Dec 2025

·

Stayed 1 night

Clean, great customer service.

10

Melissa

7 Aug 2025

·

Stayed 1 night

I loved how spacious the room was — definitely one of my favorite things about the property. The breakfast was great too, with plenty of good options. Everything was clean and well-kept, and the staff were really friendly and helpful. It felt comfortable and relaxing the whole time I was there.

10

Kevin

22 May 2025

·

Stayed 1 night

Excellent hotel. Quick and nice check in.

6

El Hassan

29 Sept 2025

·

Stayed 2 nights

Good breakfast Friendly and helpful staff

6

Catherine

26 Oct 2025

·

Stayed 3 nights

The room was fine. The bathroom was not. There was lukewarm water the entire time in the shower. We reported it and multiple times they said they fixed it, yet the showers were not warm. The tub took over an hour to fill - hoping the water would be warmer, but after waiting that long it was also cold. Never once were we offered to change rooms. We checked in twice a day with staff and messages were not relayed between shifts. After long physical days at work on a business trip, it was just not the way we wanted to end our day with a cold shower.

10

Marjorie

10 Feb 2024

·

Stayed 1 night

Front desk personal was great and super sweet. Hotel was clean, and beds were comfortable. Parking lot was well lit. Would stay again.

6

Troy

19 Dec 2023

·

Stayed 1 night

Front desk tried to say the hotel wasn’t pet friendly when it clearly says online that they are.The coffee in the morning was terrible and breakfast was late. Seems like a new hotel and staff is not properly trained yet. The room and hotel itself was fine.

10

Lucio

3 Sept 2025

·

Stayed 1 night

We had an awesome stay !!! Great Customer service! It was exciting to say the least. It was so Hot that day even snakes were checking in. We found a little critter chillin in our room. Front desk was very brave to come help remove it from the room.

10

Jonavon

27 Dec 2025

·

Stayed 3 nights

The staff was amazing! They were welcoming from the moment I checked in to the moment I checked out. I will definitely be back here.

8

Priscilla

29 Jan 2024

·

Stayed 2 nights

Did not like the fact that my credit card was charged multiple times for transactions that should have been charged at the end of our stay when we checked out so that way it was approved transaction to pay for my entire stay. Made my credit card go into default and had to use another credit card to pay for one of my night stays. Very inconvenient. Dislike this feature strongly.

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AI-generated summary based on recent guest reviews

Location

Convenient off I-10 and within a short drive of downtown and venues. The one way frontage road and limited nearby options make it easiest with a car.

Related guest reviews

10

Stephanie

16 Jun 2024

·

Stayed 5 nights

Not much on side of highway where hotel was. Across the highway there were some options but not many and not easy to get to without a car.

10

Omar

8 Sept 2025

·

Stayed 1 night

Stayed here for a concert I attended at the frost center, it’s about 8 minutes away. This place is amazing, super clean and the personnel were very nice.

10

Ronn

10 Apr 2024

·

Stayed 2 nights

Easy access to I-10. Easy access to Riverwalk

10

Eliasar

26 May 2025

·

Stayed 1 night

Clean hotel and rooms, decent breakfast, friendly front desk! Area was safe and easy to access

8

George

1 Jul 2025

·

Stayed 1 night

Location on one way frontage road. Google had difficulty locating.

8

Barbara

25 May 2025

·

Stayed 3 nights

I really enjoyed staying at this hotel. Nice and clean and was close to a lot of different things

10

Alex

14 Jan 2025

·

Stayed 1 night

Your not that far from downtown within 10-15min your there

8

Celest

26 Mar 2024

·

Stayed 3 nights

Outside of hotel is Beautiful. Lots of parking away from everything crazy with the city. Located next to truck stops so gas was convenient. Rooms are huge lots of space. Lady that helped sorry I don’t remember your name. She had glasses and short curly brown/blonde hair always saw her smiling and would acknowledge us. However, Two things I didn’t like was the bathroom there was facial hair on the toilet lid and everywhere inside the shower I’m not sure why house keeping wasn’t more careful in cleaning the restroom. As well as the beds never being made or vacuuming the rooms not sure if that’s not something they do but it would have been nice to have the room freshened up during our stay. Other than that the price was great and the lady that helped was great.

6

Vincent

22 Jul 2025

·

Stayed 1 night

This property is nice inside but lacks a good outside feel.

10

Beverly

21 Jul 2025

·

Stayed 1 night

Location and clean.

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AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the hot, varied breakfast. Others reported items being cold, late, or not replenished.

Related guest reviews

10

Fiona

21 Aug 2025

·

Stayed 1 night

Very nice hotel. The breakfast was better than the typical free breakfast.

10

Alejandra

9 Sept 2025

·

Stayed 1 night

Location was good, very clean hotel. I would suggest that the day crew be more friendly and attentive to the needs of the guests. We were ready for breakfast at 8:30am and there was literally nothing to eat. I had to go look for the receptionist so he could tell the kitchen staff to bring something. Everything they brought was cold. Then the trashcans were erupting, super discusting and no one came to take care of it. Trash was falling out of the trashcans, discusting. Other than that, room was clean, amenities were clean as well.

10

Michael

10 Jun 2025

·

Stayed 3 nights

Nice clean room and a hot breakfast each morning.

10

Amy

4 Aug 2025

·

Stayed 1 night

Very clean property, friendly staff, and excellent breakfast!

10

Melissa

7 Aug 2025

·

Stayed 1 night

I loved how spacious the room was — definitely one of my favorite things about the property. The breakfast was great too, with plenty of good options. Everything was clean and well-kept, and the staff were really friendly and helpful. It felt comfortable and relaxing the whole time I was there.

10

Raven

29 Aug 2025

·

Stayed 1 night

Breakfast was edible. Not fresh

6

Troy

19 Dec 2023

·

Stayed 1 night

Front desk tried to say the hotel wasn’t pet friendly when it clearly says online that they are.The coffee in the morning was terrible and breakfast was late. Seems like a new hotel and staff is not properly trained yet. The room and hotel itself was fine.

10

Steven

31 Jul 2025

·

Stayed 24 nights

Sleep was excellent, food was good staff excellent.

10

Michael

27 Apr 2025

·

Stayed 1 night

PEACEFUL ATMOSPHERE. CONTINENTAL BREAKFAST WAS GREAT, LOTS OF THINGS TO CHOOSE FROM. THE BED, PILLOWS AND LINENS WERE SOOO COMFY. STAFF AT THE HOTEL WERE ALL VERY POLITE AND ATTENTIVE TO GUESTS.

10

kathy

30 Dec 2025

·

Stayed 1 night

I didn’t expect much from here- but the room was huge and very clean. The bed was very comfortable. Again, not expecting much for breakfast, but it was a hot meal! I had the biscuits and gravy and a pancake. I’ve stayed in more expensive hotels for work and don’t get breakfasts or a huge room. May kit seem important, but the last Marriott I stayed at had no shower door. I was freezing and getting water all over- this hotel had a nice sliding glass door that kept all the water in, very clean shower and very good water pressure. Nice place for a great price!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$98
February	US$131
March	US$121
April	US$106
May	US$99
June	US$105
July	US$112
August	US$103
September	US$105
October	US$114
November	US$107
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $152	16 $149	17 $135	18 $131	19 $129
20 $114	21 $129	22 $125	23 $172	24 $122	25 $142	26 $139
27 $105	28 $129	29 $135	30 $130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $126	3 $134
4 $97	5 $150	6 $130	7 $130	8 $131	9 $152	10 $154
11 $100	12 $113	13 $117	14 $110	15 $112	16 $122	17 $143
18 $95	19 $106	20 $110	21 $106	22 $108	23 $151	24 $140
25 $106	26 $113	27 $117	28 $149	29 $158	30 $167	31 $149

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Standard Room

Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express - San Antonio East I-10 by IHG

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Prices for upcoming dates