Day Inn by Wyndham San Antonio Downtown

Wifi was out. Elevators wete down. Breakfast was not available due to "cuts by new manager".

We stayed on the first floor and the window was unlocked. The water in the shower was cold. There were stains on the sheets and comforter. The walls in the bathroom were dirty. The floors in the bathroom had hair and dirt from previous occupants. The air outside of the room was humid. The ice machines were out of service.

The hotel advertised that they provided breakfast, but they have shut that down due to budget constraints by the new management. Their elevator was broken so I had to take the stairs to/from the third floor. The only ice machine at the hotel on the 2nd floor was not working. I was not provided any soap in my room. I had to go down to the front desk to get a bar of soap.

No wifi, no breakfast, tv remote is not working. Front desk says due management is changing things are not working

Elevator not working and building has a mildew odor

Beds are NOT queen size so if you are looking for a room with queen beds, this is not the place. Swimming pool is not usable. Roaches in one room. Mold in other rooms. Breakfast looked okay but we decided not to eat there for personal reasons. Waffle makers was filthy and gross. Staff was great!!! But they are remodeling and not worth the stay!

The manager was really nice but the building needs lots of work. Carpets were dirty and smelly. No Internet and elevator was broken. We asked for a refund and left to find somewhere else.

The pool was not working, the room had a musky scent, and the bathroom amenities were very limited.

Great free breakfast and service only thing swimming pool wasn’t working overall a 8 out of ten

This was my first time at this location. It was fairly easy to reach. As I entered the front, I noticed a sketchy person sitting on a bench. When I went to check in, someone was ahead of me. I waited. Then another sketchy person (not a guest) entered the lobby..stayed for a moment...then left. I originally requested a 3rd floor room, but the elevators were not working, apparently. I then got a room on the 1st floor, which was fine. As went to find my room, part of the hallway was dark, which was odd. Later, I mentioned this to the front desk person and he turned the lights on. I went to my room, which was fine. There was a mini fridge and microwave. Big plus. Outside of my room, there was a receptable where normally one would find a fire extinguisher. It was empty. In the room, I noticed that the bathroom sink only let out a fairly thin stream. It wasn't a big deal, just thought it was odd. On the plus side, the bathroom had quite a number of those little soaps and personal care items. The WiFi was working fine. A password was not required. For the most part, it was a positive experience. People need to be aware of sketchy people outside the property. They shouldn't be allowed to enter the property at all.

No lo recomiendo, NO ESTÁ CERCA DEL CENTRO, nos salió una cucaracha en la alfombra huele a humedad las sábanas estaban sucias la plancha súper cochina la tele no funcionaba y el internet malísimo aunque se portaron amables para hacernos los cambios NO volvería.

Got in late and went right to sleep. Woke up the next morning to find black mold on the wall of the room and rust on the towel holder with my towels on it. NO THANKS!

Mucho olor a humedad , cucaracha el piso del baño sucio y roto y la máquina de hacer hielo tenía moho

Gross carpet in a room. full flood water in the shower and look like fungi dirty. Dirty sheets. So annoying key card the door wont let me enter door. I had to walk to the front desk and fix key card.

It was the worst nightmare ever. This place shouldn't be operating. I am very surprised the health inspectors haven't shut them down. The bedrooms are the dirtiest I have ever seen.. from blood on the toilet seats to a dead frog inside the room to lots of bed bugs all over the bed.. I have attached a few pictures so that you can get an idea of what this place looks like on the inside..we were moved into another room that appeared cleaned but the mattresses and sheets are full of bed bugs.

For the price it was it seems like what we received. There were stains on the bed, towels, and pillowcases. There seems to be mold growing in some places. Furthermore, there were roaches in both the room and breakfast. The service was of good quality and the people were really helpful and patient. For the price of $55 a night it was of average quality and exactly what we expected. Our biggest complait was just the cleanliness of the room.

I booked this room months ago because we knew it was going to be a busy weekend but when we arrived at 6:00 pm (check in is 3pm), I was told our room wasn’t ready and needed 15 more minutes to clean the bathroom. We left to grab a bite to eat but turned around and went back to start getting ready as we were on a timeline and had to be somewhere by 7:15. We got back to the hotel and they had cleaned the wrong bathroom and our room still wasn’t ready. The front desk guy said, “we thought you were going to eat” like that should matter. Room should’ve been ready by 3:00. Finally get in our room and the carpet looked like someone bled out in one area of the room, toilet looked like a toilet in the dirtiest truck stop store you could ever imagine and didn’t flush well. We stay in SA a lot so this place is definitely scratched off my list.

Sheets didn’t look clean and hairs & stain on sheets , room smells moldy, no breakfast as promised. Night stuff was very nice , but day stuff could not be see or heard. We never return or recommend to anyone.

Roaches, dust, broken windows , no breakfast. Its a horrible stay.

Do not stay at the hotel. We were given a room where door was swung wide open and there was blankets and towels all over the floor with no one in the room . Then our second room consisted of soiled blankets. We had to ask for 3x blankets because all of them were soiled and had blood on them . In the one day stay the fire alarm went off about 3 times and the pool was also not working .

The elevator was down, ice machine down, my room had something in the tub,no smoke detectors, coffee pot missing, microwave missing plate for food to sit on, and broke lamp.

The room was ok. Very new. Lots of cabinets. New tv, remote hard to handle. Microwave. A full sized refrigerator. ( I was surprised by that). Entire building being remodeled. Lots of building materials inside and outside. No real breakfast set up. Only waffles, but nothing to drink. Exitdoorprpropped open

Room was night but was not cleaned very well before our arrival. Shower was not clean. Items from previous guest were there. No trash can. TV didnt work the first night.

I had stayed here before when it was a Quality Inn. It is currently being refurbished. The hallways were full of construction materials. My room did not have a tv. ( This may be the first time that has happened in all the years I have stayed in hotels.). The bathroom was nice. New fixtures. Soft towels. ThereThere

This was my first time at this location. It was fairly easy to reach. As I entered the front, I noticed a sketchy person sitting on a bench. When I went to check in, someone was ahead of me. I waited. Then another sketchy person (not a guest) entered the lobby..stayed for a moment...then left. I originally requested a 3rd floor room, but the elevators were not working, apparently. I then got a room on the 1st floor, which was fine. As went to find my room, part of the hallway was dark, which was odd. Later, I mentioned this to the front desk person and he turned the lights on. I went to my room, which was fine. There was a mini fridge and microwave. Big plus. Outside of my room, there was a receptable where normally one would find a fire extinguisher. It was empty. In the room, I noticed that the bathroom sink only let out a fairly thin stream. It wasn't a big deal, just thought it was odd. On the plus side, the bathroom had quite a number of those little soaps and personal care items. The WiFi was working fine. A password was not required. For the most part, it was a positive experience. People need to be aware of sketchy people outside the property. They shouldn't be allowed to enter the property at all.

No hot water without asking, no WiFi, no tv, no working phone, dust everywhere, old food under the bed

Si tienen oportunidad de quedarse aquí de verdad dejen ir esa opción Muy desagradable la estancia de 1 noche, tuvimos que solicitar cambio de habitación 2 veces La primera porque había cucarachas en la recámara La segunda nos dieron un cuarto desarreglado, sucio y para coclmo, nos dijeron que nosotros teiníamos que arreglar las camas En la tercera habitación el frigobar no abría y el agua cerl. Al El "desayuno" son solo frutas

SUPER comfortable bed!!! Good a/c. Nice towels. Hot water and pressure was little to be desired. They were nice enough to give me late checkout since i was running the marathon that morning.

Someone banged on our door, shouted, “Front desk!” twice while we were sleeping (11pm and 7am) and opened our door both times! The toilet has a leak so it ran every few minutes 24/7. Someone had urinated in the bathroom. I left a note for staff at the front desk because no one ever came to the desk when I waited there to tell them. Many hours later, it was still there. So gross. The AC doesn’t work properly. The controls are broken so no matter what temp you set it to, you’re stuck with whatever it’s set to cycle on/off. On a positive note, the beds were comfortable. Can’t recommend this place. Super expensive for the “quality” of the stay.

first day check in the lady couldn’t log in so it took a while to check in, get to room 310- smelled like mildew prob from ac, toilet clogged twice no stool, was really over it the first night, complained about toilet and they moved us to 314 and was so much better! Not the best hotel but not too worst, good for what you pay. All the staff was really cool, helpful, friendly, breakfast was just continental breakfast. Only thing is next to train so hear it early.

Staff was very friendly and helpful.

When we arrived, we were faced with our rooms requested not being available/ready. Then we were told system was down and overbooking was the case. Then late at night we were given a one bed room when we had requested two double bed rooms. Rooms had their share of issues including ac cover that would fall off and a sink with only one functioning facet, if the other faucet was opened then water would spill on the floor. For all the inconvenience we were told by the manager we would see a credit, up to this point we are still awaiting that credit.

They canceled our stay once we arrived for check-in due to management change. Will never use hotels.com or this hotel ever.

The staff at the front desk was very rude and mad that I made a comment regarding bed sheets that they have not been changed after previous guests . He refused the service and demanded that we leave the hotel and called police . We had no choice but to leave the hotel and get ano the room at another hotel . We filed a complaint with corporate office . I am requesting full refund.

Absolutely, customer service was great!

Breakfast was terrible. Nothing other than cereal. Broken clothes dresser. Remote never worked. WiFi didn’t work. Waited three hours to get a staff to check us is. No one at the desk for three hours. We were very patient with staff, but there are limits. not a good place to stay. Unless you like to struggle, go ahead…

The manager was really nice but the building needs lots of work. Carpets were dirty and smelly. No Internet and elevator was broken. We asked for a refund and left to find somewhere else.

My experience was horrible. I traveled over 3 1/2 hours for my child’s basketball tournament only to arrive and find out my room had been giving away. My reserved , pay at property room giving away to some one who came in and offered to pay more money! Left us high and dry and instead of apologizing or trying to accommodate or offer another location decided to get defense mode like she was on drugs and call the cops . Somehow they STILL tried to charge my card for a room they gave away smh ridiculous I will NEVER recommend this hotel to ANYONE!

This was my first time at this location. It was fairly easy to reach. As I entered the front, I noticed a sketchy person sitting on a bench. When I went to check in, someone was ahead of me. I waited. Then another sketchy person (not a guest) entered the lobby..stayed for a moment...then left. I originally requested a 3rd floor room, but the elevators were not working, apparently. I then got a room on the 1st floor, which was fine. As went to find my room, part of the hallway was dark, which was odd. Later, I mentioned this to the front desk person and he turned the lights on. I went to my room, which was fine. There was a mini fridge and microwave. Big plus. Outside of my room, there was a receptable where normally one would find a fire extinguisher. It was empty. In the room, I noticed that the bathroom sink only let out a fairly thin stream. It wasn't a big deal, just thought it was odd. On the plus side, the bathroom had quite a number of those little soaps and personal care items. The WiFi was working fine. A password was not required. For the most part, it was a positive experience. People need to be aware of sketchy people outside the property. They shouldn't be allowed to enter the property at all.

staff was friendly however there were too many issues with the rooms and knowing what rooms were assigned, leading to us being locked out of our room far too many times.

No lo recomiendo, NO ESTÁ CERCA DEL CENTRO, nos salió una cucaracha en la alfombra huele a humedad las sábanas estaban sucias la plancha súper cochina la tele no funcionaba y el internet malísimo aunque se portaron amables para hacernos los cambios NO volvería.

There was too much construction around motel.

Hotel smell old and looks old. People hanging out outside the hotel. The pool looks really bad. I would never stay here again.

Muy buen lugar cerca de la zona turistica.

The property is falling apart. No amenities. No wifi. Elevator is broken. Mold everywhere. Dirty. Horrible location. Homeless everywhere. It’s very dangerous and unsafe.

This was my first time at this location. It was fairly easy to reach. As I entered the front, I noticed a sketchy person sitting on a bench. When I went to check in, someone was ahead of me. I waited. Then another sketchy person (not a guest) entered the lobby..stayed for a moment...then left. I originally requested a 3rd floor room, but the elevators were not working, apparently. I then got a room on the 1st floor, which was fine. As went to find my room, part of the hallway was dark, which was odd. Later, I mentioned this to the front desk person and he turned the lights on. I went to my room, which was fine. There was a mini fridge and microwave. Big plus. Outside of my room, there was a receptable where normally one would find a fire extinguisher. It was empty. In the room, I noticed that the bathroom sink only let out a fairly thin stream. It wasn't a big deal, just thought it was odd. On the plus side, the bathroom had quite a number of those little soaps and personal care items. The WiFi was working fine. A password was not required. For the most part, it was a positive experience. People need to be aware of sketchy people outside the property. They shouldn't be allowed to enter the property at all.

9 minute drive to river walk was the only plus, the evening manager seemed ok as well though friendly staff should be normal, they advertised free breakfast but had none and really the place looked run down from the inside, if you're traveling with family on a budget i recommend spend a few more dollars stay somewhere nicer.

Perfect location, super convinient

Pese a ser un hotel de pocas estrellas es lo suficiente para llegar y dormir tranquilo, está bien ubicado aunque si necesitas obviamente un auto para transportarte por la ciudad. La atención del personal es lo más destacado pues pese a errores en algún servicio del hotel, el personal siempre es muy atento y está listo para ayudarte. Me encantó

La limpieza es lo más primordial , para una favorable estancia, la ubicación muy apartada de lo comercial y el desayuno en lo particular deberían de ofrecer más opciones!

Wifi was out. Elevators wete down. Breakfast was not available due to "cuts by new manager".

Unfortunately, the elevator eas offline and my room was on the 3rd floor. There was also no breakfast as advertised on a Saturday morning. Service was great by the gentleman at the desk.

The hotel advertised that they provided breakfast, but they have shut that down due to budget constraints by the new management. Their elevator was broken so I had to take the stairs to/from the third floor. The only ice machine at the hotel on the 2nd floor was not working. I was not provided any soap in my room. I had to go down to the front desk to get a bar of soap.

No wifi, no breakfast, tv remote is not working. Front desk says due management is changing things are not working

Breakfast was terrible. Nothing other than cereal. Broken clothes dresser. Remote never worked. WiFi didn’t work. Waited three hours to get a staff to check us is. No one at the desk for three hours. We were very patient with staff, but there are limits. not a good place to stay. Unless you like to struggle, go ahead…

The room was ok. Very new. Lots of cabinets. New tv, remote hard to handle. Microwave. A full sized refrigerator. ( I was surprised by that). Entire building being remodeled. Lots of building materials inside and outside. No real breakfast set up. Only waffles, but nothing to drink. Exitdoorprpropped open

Los desayunos nada solo café y un pan

No breakfast as advertised, no coffee in the pot in lobby, toilet handle loose, no hot water at 10 am, only had 2 bath towels in room, mini fridge missing right front leg, room had musty smell, shower head way to high,

Great free breakfast and service only thing swimming pool wasn’t working overall a 8 out of ten

9 minute drive to river walk was the only plus, the evening manager seemed ok as well though friendly staff should be normal, they advertised free breakfast but had none and really the place looked run down from the inside, if you're traveling with family on a budget i recommend spend a few more dollars stay somewhere nicer.