The Waves Tulum by BNB Experience

Property is not kept up to date. Very limited hot water, you either got it for like 4 minutes or not at all. Could not lock all the doors, which was worrisome about safety and personal items being stolen. Just be careful and cautious, photos of property are outdated as many property amenities are not available.

Stains, mildew smell!!, leak in kitchen, bedbugs (?) biting on stained sofa. The private road was so flooded after a rainstorm, that we had to wait five hours before we could even drive in. Needs to be graded and taken responsibility for. Kites blamed the Mexican government.The place obviously hasn’t been maintained since it was built. Looks like they built it next to a slum and then ran out of money and have let it coast for a few years.

Our stay was comfortable. However we were placed all the way at the end of the hotel. The hot water didn’t work for showering. The restaurant was not open. Pools were ok. Overall stay was ok.

Very nice staff, breakfast was incredible, we recommend it.

We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.