Is parking available at the hotel?

Parking is available on-site, but guests must contact the property in advance to reserve it. There is limited parking available, and nearby parking costs approximately GBP 32 per day.

What breakfast options are offered?

English breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately GBP 30 per person.

Are pets allowed at the hotel?

Pets are allowed, with a fee of GBP 50 per pet, per night. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Is there an airport shuttle service available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the property directly.

What accessibility features are available at the hotel?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to contact the hotel for specific accessibility needs.

Where is the hotel located in relation to nearby attractions?

The hotel is centrally located in London, just a 5-minute drive from the Tower of London and London Eye. It is approximately 1.6 miles from Trafalgar Square and 1.8 miles from Big Ben, with easy access to public transport.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 8:00 AM to 8:00 PM. There is also an outdoor heated pool available.

What are the policies for children staying at the hotel?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified, so guests are encouraged to check with the property for specific policies regarding children.

Are extra beds or cribs available at the hotel?

The hotel offers rollaway beds for a fee of GBP 50 per day, but guests must request this in advance. Cribs are not mentioned, so it is advisable to contact the property for further details.

The Westin London City - Luxury Hotel in London

Average nightly price at The Westin London City by month, last 12 months (USD)
Month	Average price
January	$446
February	$456
March	$485
April	$500
May	$516
June	$637
July	$600
August	$412
September	$693
October	$555
November	$526
December	$517

What guests think

At The Westin London City, reviewers repeatedly praise warm, professional staff, spacious modern rooms, and standout spa and gym facilities, while noting a quiet, business-district location with convenient transport and walkable access to major sights.

Families frequently mention strict, limited pool hours for children and occasional cool pool or jacuzzi temperatures. Dining feedback is mixed, with praise for breakfast and the lounge offset by reports of lukewarm food, slow or disorganized service, and high prices. Some rooms feel dark due to small windows, a few lack river views or pick up corridor or service-area noise, and occasional in-room features fall short. Best suited to guests who prefer polished comfort and relaxation over a buzzy, restaurant-packed neighborhood.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern spa, gym and pool draw strong praise; several reviews note limited children's swim hours and occasionally cool pool or jacuzzi temperatures. Club lounge is appreciated by some, though food quality is mixed.

Related guest reviews

10

James

Nov 2, 2024

·

Stayed 2 nights

Great hotel, best beds and shower. Pool and gym were really great. Excellent place to stay.

10

Daniel

Feb 10, 2025

·

Stayed 1 night

Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class. The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.

10

Hung

Aug 1, 2023

·

Stayed 4 nights

The property is well maintained with pleasant and friendly staff. The indoor pool has kids-only hours that were not disclosed at the time of check-in so look this up if you are traveling with kids.

8

Jennifer

Apr 14, 2023

·

Stayed 6 nights

Overall very pleased with staying at this property, however having set times that children are allowed to swim at the pool is very inconvenient. The times offered are very limiting.

10

Gayathri

Jul 15, 2024

·

Stayed 4 nights

Amazing stay at the Westin. It was so close to the tube station and walkable distance to sight seeing. One of the best stays and the staff were amazing, very helpful- particularly Shanine. And the Heavenly spa experience was one of a kind - it is free for the guests!!!

8

Nicholas

Sep 14, 2023

·

Stayed 7 nights

Everything was great, Would have given five stars in all areas but room service was poor, although I did get an apology and chocolate and no charge. So call it 4.9 stars. Great location because it’s quiet but has good facilities nearby and 2-5 minutes to three tube stations. The pool and sauna/steam room are great at the end of a day of sightseeing and walking around

10

Mary

Dec 31, 2022

·

Stayed 19,355 nights

Excellent hotel. Big room for Europe. Very comfy bed. Gym has tons of equipment including two peloton bikes. The club room had free food and drinks. Close to tube station. I would definitely stay here again

10

Andrew

Nov 5, 2024

·

Stayed 2 nights

A wonderful family stay with our 9 year old. Staff couldn’t have been friendlier or more helpful - a particular shout out for Emily who checked us in and checked on us every time she saw us pass. Lovely club lounge food and setting. Room brilliant and clean. Conveniently located for heading into the city centre, as well as having lots around to do including lovely walk over the river to Tate Modern. Spa nice and quiet though pool was a bit cold this time round compared to our last stay here

10

Kimberly

Jan 9, 2025

·

Stayed 3 nights

Great service, hotel was very comfy. Pool temperature was a bit cold for London and Jacuzzi was barely 70 degrees but it was still nice to decompress after a long days walk. Great walking distance to many attractions and restaurants.

10

Tiffany

Oct 6, 2024

·

Stayed 2 nights

I love this hotel and would return for sure. I came with my family and my only draw back was the limited swim times for the children. One of the deciding factors to choosing this hotel was for the pool for the kids, I later learned that they were only allowed for 5 hours a day with strict times in the morning and mid day. Great for Spa patrons, not so great for families hoping to allow the kids in. They need an evening option at least. Morning, midday and then evening. We came from North America so Jet lag took away the morning option. We wanted to sight see so that took away the afternoon. This may be a selling point for adults who love to have a pool, which is great, but for families, keep this in mind. I will say however, there wasn’t a single other negative thing. It was spotless, service was incredible, food was terrific and cocktails BEAUTIFUL.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently highlight very clean rooms and a well-maintained, newer property.

Related guest reviews

10

Milton

Apr 21, 2025

·

Stayed 4 nights

The staff is excellent all very helpful and friendly. My family and I had excellent interactions with each member from the day we checking in to checking out. The property is well maintained. It's within walking distance of restaurants, public transportation and right on the river. We walked to landmarks in both directions on the waterfront. The only surprise was that the guest rooms don't have a view of the river.

10

KAREN

Mar 19, 2023

·

Stayed 3 nights

Everyone was so pleasant and beyond helpful. Property is magnificent, modern, clean and beautiful. Perfect location as well. Staff took notch

10

Anna

May 14, 2023

·

Stayed 1 night

This hotel is truly fantastic for families. Great Staff, incredibly clean throughout and excellent facilities.

10

Daniel

Feb 10, 2025

·

Stayed 1 night

Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class. The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.

10

oladipo

Aug 6, 2023

·

Stayed 2 nights

Excellent facility and world class ambience

8

Jared

Sep 16, 2025

·

Stayed 3 nights

Amazing staff and service, Rooms are spotless. However I can only give it 4 stars as the rooms (which are a good size), only have very small windows and are quite dark.

10

Asrar

Dec 26, 2024

·

Stayed 3 nights

Very clean. Big size rooms for London.

10

nancy

Mar 13, 2025

·

Stayed 3 nights

Proprety was very nice and clean, staff were very nice. its a quiet area, they only thing it was far from shops so that would be the only reason I would not stay there agian as I like to walk to shops.

6

ALEJANDRA BRISEÑO

Sep 5, 2023

·

Stayed 3 nights

I like that the hotel was new, all the area of the spa and gym its very fine. The clean of my room was very good.

10

Rhys

Aug 6, 2025

·

Stayed 2 nights

The staff was extremely friendly and helpful. The room was clean and comfortable. I would not hesitate to stay again in the future.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with excellent beds, but some feel dark due to small windows, lack river views, or experience noise near service areas or connecting doors; a few note minor equipment shortcomings.

Related guest reviews

10

Milton

Apr 21, 2025

·

Stayed 4 nights

The staff is excellent all very helpful and friendly. My family and I had excellent interactions with each member from the day we checking in to checking out. The property is well maintained. It's within walking distance of restaurants, public transportation and right on the river. We walked to landmarks in both directions on the waterfront. The only surprise was that the guest rooms don't have a view of the river.

10

James

Nov 2, 2024

·

Stayed 2 nights

Great hotel, best beds and shower. Pool and gym were really great. Excellent place to stay.

8

Ellen

Nov 27, 2023

·

Stayed 3 nights

The room equipment may not be perfect, but the overall service is very good

10

Daniel

Feb 10, 2025

·

Stayed 1 night

Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class. The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.

4

A

May 12, 2024

·

Stayed 5 nights

The staff was amazing but funny going on there. We had some very weird interaction & sounds coming from our room where the doors open that lead to another room. The fire alarm went off twice which was a pain. They ONLY have a few hrs for kids to swim. :( And their breakfast buffet was disgusting. Bacon tasted like salmon, sausage tasted like dry liver and it’s VERY disorganized. I couldn’t understand our waiter as he had a very strong accent & didn’t explain anything to us on how it works, etc. SO DISAPPOINTED in this hotel. :( Staff was the best thing!!! But that’s about it.

8

Jared

Sep 16, 2025

·

Stayed 3 nights

Amazing staff and service, Rooms are spotless. However I can only give it 4 stars as the rooms (which are a good size), only have very small windows and are quite dark.

10

Asrar

Dec 26, 2024

·

Stayed 3 nights

Very clean. Big size rooms for London.

10

Mary

Dec 31, 2022

·

Stayed 19,355 nights

Excellent hotel. Big room for Europe. Very comfy bed. Gym has tons of equipment including two peloton bikes. The club room had free food and drinks. Close to tube station. I would definitely stay here again

10

Jia-Chyi

Apr 20, 2025

·

Stayed 5 nights

Our room was near the service elevators, around 7am each day - there were loud noises (almost sounded like motor belt moving).

8

Genevieve

Aug 2, 2023

·

Stayed 3 nights

New hotel, rooms are what you’d expect from The Westin. Unfortunately I was placed in a room next to the first stairs and heard people coming and going a lot of the night. Staff in general seemed poorly informed/not well trained particularly in the restaurant. Nice stay but for this price I’d expect better service.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and attentive, with staff often going above and beyond. However, there are recurring complaints about slow or disorganized breakfast service, check-in or room-assignment mishaps, and occasional rudeness or inconsistent training.

Related guest reviews

10

Diego

Jan 9, 2025

·

Stayed 3 nights

Amazing Service... Muhammad and the team, excellent

4

rajveer kaur

Aug 28, 2025

·

Stayed 1 night

I had a very disappointing stay at this so-called 5-star hotel. Upon arrival, after taking full payment, I was told my room was not ready because they had offered other guests a late checkout. When I pointed out that this was not my problem and that I had booked and paid for a room from 3pm, the staff continued to justify themselves by saying the other guests were "members" and therefore had priority. It felt like they were trying to make it my issue rather than owning their poor management. After a long back and forth, we were eventually given a room, but the attitude clearly showed that guest service is not their priority. What made the experience worse was how dismissive the staff were—it even made me question if race played a role, as we are Indian and felt unfairly treated compared to how other guests were being handled. Regardless, no 5-star hotel should treat paying guests this way. Breakfast service was equally poor— painfully slow, and I’m still waiting for the almond coffee I ordered. Overall, this was nowhere near the standard of a 5-star experience. I would not recommend this hotel to anyone expecting professionalism, respect, or basic hospitality.

10

Adriana

May 9, 2023

·

Stayed 5 nights

Great experience and exceptional staff, making our stay very pleasant. Concierge service provided by Sean and front desk staff Dennis and Giulia, as well as many others in the restaurant and elsewhere, provided excellent customer service.

8

Farid

Sep 9, 2024

·

Stayed 3 nights

On the whole, I enjoyed my stay. The staff were very helpful and courteous. The SPA and pool facility is, by far, the best that I have seen in any London hotel lately. My only issue was with the confusion that prevailed when I changed rooms, and when I booked a separate room for my brother. I had to constantly explain the changes. Other than that, everything else was very good.

2

Wai Kin

Sep 1, 2023

·

Stayed 2 nights

We were arranged to a room with a beautiful wall of the hotel. Please check the attached photo taken from my room. Second, before we check out, we asked for late check out at 1pm. The hotel staff confirmed us no problem. But someone knocked on our door at 12pm and told us it was time to check out. This was the first time in life that someone in hotel knocked my room door and asked me to leave. It is ridiculous rude. I won't recommend anyone to consider this hotel.

10

Chad

May 10, 2025

·

Stayed 2 nights

Everything about this hotel was amazing. The staff is incredible and everyone was incredibly kind to my kids. Close to many of the sites of London and definitely walkable. My family would absolutely stay here again.

4

Rahul

Aug 9, 2024

·

Stayed 4 nights

Not for kids. Restrictions on pool usage, unless you want to put an alarm on to meet the pool times with kids. Terms and conditions are not clearly written out while booking. I think the bigger issue is that the the hotel management is not a problem solver; and were quite rude in their demeanor during check in.

8

Genevieve

Aug 2, 2023

·

Stayed 3 nights

New hotel, rooms are what you’d expect from The Westin. Unfortunately I was placed in a room next to the first stairs and heard people coming and going a lot of the night. Staff in general seemed poorly informed/not well trained particularly in the restaurant. Nice stay but for this price I’d expect better service.

10

Rhys

Aug 6, 2025

·

Stayed 2 nights

The staff was extremely friendly and helpful. The room was clean and comfortable. I would not hesitate to stay again in the future.

10

Christopher

Jul 1, 2025

·

Stayed 2 nights

Superb hotel. Excellent service from all staff. Premium feel but still family friendly. Highly recommend.

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AI-generated summary based on recent guest reviews

Location

Walkable to major sights and close to Tube stations, but in a quiet financial-district area with fewer nearby restaurants and shops; some find it less lively or a bit removed.

Related guest reviews

10

Milton

Apr 21, 2025

·

Stayed 4 nights

The staff is excellent all very helpful and friendly. My family and I had excellent interactions with each member from the day we checking in to checking out. The property is well maintained. It's within walking distance of restaurants, public transportation and right on the river. We walked to landmarks in both directions on the waterfront. The only surprise was that the guest rooms don't have a view of the river.

10

Sayant

May 22, 2024

·

Stayed 1 night

Located in the center of the city, clean and convenient. Would stay again.

10

Sean

Jun 5, 2025

·

Stayed 6 nights

Absolutely fantastic hotel. The location is not great but Uber is everywhere and the Tube is a quick walk. Would definitely stay here again. Special shout out to Stalin at the front desk!

8

Dennis

Aug 19, 2024

·

Stayed 1 night

The property is beautiful and everything you would expect from a Westin. The only issue is the location. Food and entertainment are very sparse on the immediate area.

10

Debra

Jul 25, 2023

·

Stayed 3 nights

Great position, walking distance to many fabulous iconic places.

10

nancy

Mar 13, 2025

·

Stayed 3 nights

Proprety was very nice and clean, staff were very nice. its a quiet area, they only thing it was far from shops so that would be the only reason I would not stay there agian as I like to walk to shops.

10

Chad

May 10, 2025

·

Stayed 2 nights

Everything about this hotel was amazing. The staff is incredible and everyone was incredibly kind to my kids. Close to many of the sites of London and definitely walkable. My family would absolutely stay here again.

8

Ji Ho

Mar 31, 2025

·

Stayed 1 night

Great service from the staffs. Rooms are clean. Restaurant options and attractions are very limited as the property is near financial district.

8

yalin

Jun 13, 2025

·

Stayed 3 nights

I like the overall facility and pretty easy to access most of the point of interests

10

Linda

Aug 23, 2024

·

Stayed 2 nights

The location was great to get to tourist attractions, close walk for tube (train station) to move around city. Also able to walk if happy to do so. Facilities were nice even though I did not use. The pool looked very inviting. Staff at entrance & exits always said hello.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and drinks often earn praise, yet multiple reviews cite lukewarm or disappointing buffets, slow or disorganized service, and pricey or uneven restaurant and room-service quality. Lounge food feedback is mixed.

Related guest reviews

10

Carlos

Jun 2, 2024

·

Stayed 3 nights

Great hotel great breakfast

8

Gary

Jan 18, 2024

·

Stayed 2 nights

The food at the buffet was luke warm in both the Club Room and the restaurant.

8

Richard

Sep 5, 2024

·

Stayed 1 night

Very comfortable but the breakfast was a disappointment. Staff at check in had a problem that I did not have photo ID even though I explained I am English and do not need to carry. The amenities are great and staff very good.

10

Daniel

Feb 10, 2025

·

Stayed 1 night

Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class. The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.

2

Manish

Dec 28, 2024

·

Stayed 5 nights

The worst Westin I have stayed. The TV did not have Netflix and the hotel staff could not connect. The front staff at the reception was helpful. The lounge did not have any decent food.

4

A

May 12, 2024

·

Stayed 5 nights

The staff was amazing but funny going on there. We had some very weird interaction & sounds coming from our room where the doors open that lead to another room. The fire alarm went off twice which was a pain. They ONLY have a few hrs for kids to swim. :( And their breakfast buffet was disgusting. Bacon tasted like salmon, sausage tasted like dry liver and it’s VERY disorganized. I couldn’t understand our waiter as he had a very strong accent & didn’t explain anything to us on how it works, etc. SO DISAPPOINTED in this hotel. :( Staff was the best thing!!! But that’s about it.

10

Ricky

Jan 6, 2025

·

Stayed 1 night

Amazing staff, excellent service and beautiful hotel in a perfect location. The food was top-tier too!

10

Andrew

Nov 5, 2024

·

Stayed 2 nights

A wonderful family stay with our 9 year old. Staff couldn’t have been friendlier or more helpful - a particular shout out for Emily who checked us in and checked on us every time she saw us pass. Lovely club lounge food and setting. Room brilliant and clean. Conveniently located for heading into the city centre, as well as having lots around to do including lovely walk over the river to Tate Modern. Spa nice and quiet though pool was a bit cold this time round compared to our last stay here

10

Zachary

Mar 19, 2024

·

Stayed 3 nights

Best hotel I have stayed at in a while! Very friendly and helpful staff and great drinks and food!

6

Josefin

Nov 3, 2023

·

Stayed 1 night

The hotell was amazing but the restaurant was a joke. Rediculusli expensive and not so good service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $387	2 $608	3 $615	4 $615	5 $520	6 $386	7 $387
8 $455	9 $638	10 $638	11 $597	12 $574	13 $432	14 $419
15 $471	16 $597	17 $597	18 $638	19 $597	20 $424	21 $419
22 $419	23 $561	24 $587	25 $576	26 $552	27 $398	28 $512
29 $501	30 $638

The Westin London City

Prices for The Westin London City

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Executive Suite, 1 Bedroom, City View

Classic Room, 1 King Bed

Duplex, 1 Bedroom (View)

Luxury Room, 2 Double Beds

Signature Room, 1 King Bed

Room, 3 Bedrooms, River View (The Cadogan Residence, View)

Luxury Room, 1 King Bed

Room, 3 Bedrooms, Balcony (The Grosvenor Residence, View)

Signature Room, 2 Double Beds

Guest reviews of The Westin London City

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin London City

Considering this hotel for your London trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26 $588	27 $686	28 $702	29 $540	30 $395	31 $387