Waldorf Astoria Riviera Maya, an All-Inclusive Experience
US$467
/ night
Avg. for October
Prices for Waldorf Astoria Riviera Maya, an All-Inclusive Experience
Select dates to see prices and availability
US$467
/ night
Avg. for October
Monthly average prices
Nightly prices at Waldorf Astoria Riviera Maya, an All-Inclusive Experience average US$464 in the cheapest month (September) and US$843 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$831 |
| February | US$818 |
| March | US$699 |
| April | US$741 |
| May | US$642 |
| June | US$533 |
| July | US$493 |
| August | US$505 |
| September | US$464 |
| October | US$467 |
| November | US$585 |
| December | US$843 |
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Oct · US$467
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Most expensive: December (~US$843)
Cheapest: September (~US$464)
About this property
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a 24-hour fitness center. Additional amenities at this re...
Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a 24-hour fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a picnic area.
Business amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Event facilities at this resort consist of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Dining
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Treat yourself to a stay in one of the 173 guestrooms, featuring private plunge pools and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Location
When you stay at Waldorf Astoria Riviera Maya, an All-Inclusive Experience in Cancun, you'll be by the ocean, within a 15-minute drive of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. This luxury resort is 6.7 mi (10.7 km) from Moon Palace Golf Club and 14.1 mi (22.7 km) from Delfines Beach.
What's nearby
Arrecife de Puerto Morelos National Park(0.1 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.1 Miles)
Grand Outlet Riviera Maya(4.8 Miles)
Xoximilco(5.3 Miles)
El Tinto Golf Course(5.7 Miles)
Moon Palace Golf Club(6.7 Miles)
Anáhuac University Cancún(9.5 Miles)
Playa Coral(10.1 Miles)
Riviera Cancun Golf Resort(11 Miles)
Jungle Spa(11.1 Miles)
Monumento Ruta de los Cenotes(11.1 Miles)
Dr. Alfredo Barrera Marin Botanical Garden(11.3 Miles)
Parish of the Risen Christ(11.4 Miles)
Sanctuary of Hope and Time Capsule(11.7 Miles)
Puerto Morelos Town Square(12 Miles)
Cancun Intl. Airport (CUN)(9.5 Miles)
Cozumel Intl. Airport (CZM)(50.5 Miles)
Tulum Intl. Airport (TQO)(98 Miles)
Elevator/Lift
Business centre
Valet parking
Garden
Kayaking
Steam room
Location
Carretera Federal 307 Kilometro 333, Cancun, Quintana Roo, Mexico
Arrecife de Puerto Morelos National Park (0.1 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park (0.1 Miles)
Grand Outlet Riviera Maya (4.8 Miles)
Xoximilco (5.3 Miles)
El Tinto Golf Course (5.7 Miles)
Moon Palace Golf Club (6.7 Miles)
Room options
7
Deluxe Room, 2 Queen Beds, Balcony, Oceanfront
2 Large Double Beds
Sleeps 4
675 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
5
Suite, 1 King Bed, Balcony, Oceanfront
1 Extra-Large Double Bed
Sleeps 3
1035 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
7
Room, 1 King Bed (Swim Up)
1 Extra-Large Double Bed
Sleeps 3
675 ft²
Air ConditioningHeatingWi-Fi (Free)Private PoolPlunge Pool
7
Room, 2 Queen Beds, Balcony, Oceanfront
2 Large Double Beds
Sleeps 4
675 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
12
Suite, Multiple Beds, Balcony (Connecting Room)
1 Extra-Large Double Bed
and 2 Large Double Beds
Sleeps 7
BalconyAir ConditioningWi-Fi (Free)Private BathroomPlunge Pool
11
Room, 1 King Bed, Balcony, Oceanfront
1 Extra-Large Double Bed
Sleeps 3
675 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
7
Room, 2 Queen Beds (Swim Up)
2 Large Double Beds
Sleeps 4
675 ft²
Air ConditioningHeatingWi-Fi (Free)Private PoolPlunge Pool
10
Suite, 1 King Bed and 2 Two Double Bed Rooms (Riviera)
2 Double Beds
Sleeps 7
Air ConditioningWi-Fi (Free)Private BathroomPlunge Pool
8
Suite, 1 King Bed and Two Double Beds (Amai)
2 Double Beds
Sleeps 7
Air ConditioningWi-Fi (Free)Private BathroomPlunge Pool
7
Deluxe Suite, 1 King Bed, Balcony, Oceanfront
1 Extra-Large Double Bed
Sleeps 3
1680 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
9
Deluxe Room, 1 King Bed, Balcony, Oceanfront
1 Extra-Large Double Bed
Sleeps 3
675 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
11
Suite, 1 King Bed, Balcony, Corner
1 Extra-Large Double Bed
Sleeps 3
1680 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
9
Suite, 1 Double Bed, Balcony, Corner (Master Suite, Swim Up)
1 Double Bed
Sleeps 3
1680 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Private PoolPlunge Pool
8
Room, Multiple Beds, Balcony (Connecting Room)
1 Extra-Large Double Bed
and 2 Large Double Beds
Sleeps 7
BalconyAir ConditioningWi-Fi (Free)Private BathroomPlunge Pool
7
Room, 2 Queen Beds, Mobility Accessible, Balcony (Roll in Shower)
2 Large Double Beds
Sleeps 4
678 ft²
BalconyAir ConditioningWi-Fi (Free)Private BathroomPlunge Pool
8
Room, 1 King Bed, Mobility Accessible, Balcony (Roll in Shower)
1 Extra-Large Double Bed
Sleeps 3
678 ft²
BalconyAir ConditioningWi-Fi (Free)Private BathroomPlunge Pool
10
Presidential Suite, 2 Double Beds, Balcony, Oceanfront
2 Double Beds
Sleeps 7
1680 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)Plunge Pool
Guest reviews of Waldorf Astoria Riviera Maya, an All-Inclusive Experience
9
Superb
Based on 217 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Waldorf Astoria Riviera Maya, travelers consistently praise the exceptional, attentive service and beautiful, spacious rooms with ocean views and plunge pools, enjoying tranquil pools and an excellent spa, while noting high prices and a relatively remote, quiet setting.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
At Waldorf Astoria Riviera Maya, travelers consistently praise the exceptional, attentive service and beautiful, spacious rooms with ocean views and plunge pools, enjoying tranquil pools and an excellent spa, while noting high prices and a relatively remote, quiet setting.
Many guests love the food, but several reviews cite limited on-site dining variety. Beach conditions vary with seasonal seaweed, and the ocean may not be the clear Caribbean blue some expect. A few reports mention minor maintenance or noise issues. Overall, expect a luxury stay focused on relaxation rather than nightlife.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Relaxing pools and an excellent spa stand out, and some guests note a well-equipped gym.
Related guest reviews
10
Miledys
14 Jul 2023
·
Stayed 4 nights
The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.
The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.
10
Emily
4 Mar 2024
·
Stayed 2 nights
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
10
Amy
16 Apr 2025
·
Stayed 3 nights
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
10
James
20 Jan 2025
·
Stayed 4 nights
Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.
Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.
10
David
28 Mar 2023
·
Stayed 5 nights
The hotel was great. Two beautiful pools and next to the ocean. The restaurants were very good and the service was extraordinary. It’s a great hotel and brand new. Just opened in November 2022.
The hotel was great. Two beautiful pools and next to the ocean. The restaurants were very good and the service was extraordinary. It’s a great hotel and brand new. Just opened in November 2022.
10
Jacqueline
16 Mar 2025
·
Stayed 3 nights
Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!
Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!
10
Byron
13 Oct 2024
·
Stayed 2 nights
Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.
Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.
10
brenda Lynn
22 Aug 2025
·
Stayed 4 nights
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
6
Alexis M
23 Jan 2025
·
Stayed 5 nights
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
10
George
4 Mar 2025
·
Stayed 10 nights
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Rooms and grounds are widely described as very clean, with attentive housekeeping. A few reviews mention maintenance issues or beach conditions affected by seaweed.
Related guest reviews
6
Kader
8 Dec 2024
·
Stayed 7 nights
Beautiful property but huge maintenance issues. It was raining in the restaurant twice because of leak from room upstairs. Price at restaurant are more expensive than the most expensive restaurants in NYC. Impossible to eat out because their is nothing within 30min.
Beautiful property but huge maintenance issues. It was raining in the restaurant twice because of leak from room upstairs. Price at restaurant are more expensive than the most expensive restaurants in NYC. Impossible to eat out because their is nothing within 30min.
10
Miledys
14 Jul 2023
·
Stayed 4 nights
The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.
The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.
10
Siba
19 Sept 2025
·
Stayed 5 nights
Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon
Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon
10
Seok Woo
22 Dec 2024
·
Stayed 3 nights
Very clean place. Excellent staff service.
Very clean place. Excellent staff service.
10
Monica
22 Aug 2023
·
Stayed 3 nights
The property is Beautiful!!! Rooms are spacious and very clean.
The property is Beautiful!!! Rooms are spacious and very clean.
2
Bracha
22 Jul 2025
·
Stayed 1 night
THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY
THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY
10
Sommer
4 Dec 2024
·
Stayed 3 nights
Customer service was excellent and the grounds were kept very neat and clean.
Customer service was excellent and the grounds were kept very neat and clean.
10
Samuel
13 Jan 2025
·
Stayed 6 nights
We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.
We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.
2
Ricardo
7 Nov 2022
·
evita este hotel o tus vacaciones seran lo peor un hotel nuevo los cuartos huelen a humedad a pintura no limpian los cuartos la disque gerenta alejandra nos iba hacer el fsvor de cambiar de habitacion claro despues de las 10 pm sucio todo ahorrate una mala experiencia
evita este hotel o tus vacaciones seran lo peor un hotel nuevo los cuartos huelen a humedad a pintura no limpian los cuartos la disque gerenta alejandra nos iba hacer el fsvor de cambiar de habitacion claro despues de las 10 pm sucio todo ahorrate una mala experiencia
10
brenda Lynn
22 Aug 2025
·
Stayed 4 nights
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Spacious, stylish rooms with ocean views and private plunge pools are frequently praised, along with comfortable bedding and thoughtful layouts. Some guests noted noise from adjacent rooms and minor issues like finicky shades or cold swim-up pools.
Related guest reviews
10
Breonna
20 Oct 2025
·
Stayed 4 nights
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
10
Emily
4 Mar 2024
·
Stayed 2 nights
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
10
Samuel
13 Jan 2025
·
Stayed 6 nights
We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.
We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.
8
Henry
28 Oct 2024
·
Stayed 7 nights
# Oct 26, 2024 at 11:40\u202fAM The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly. In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I don’t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review. Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch
# Oct 26, 2024 at 11:40\u202fAM The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly. In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I don’t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review. Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch
10
Lisa
31 Aug 2025
·
Stayed 3 nights
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
10
Susan
27 Aug 2025
·
Stayed 4 nights
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
10
Candice
24 Aug 2024
·
Stayed 4 nights
As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
10
Joel
26 Dec 2023
·
Stayed 3 nights
Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.
Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.
6
Alexis M
23 Jan 2025
·
Stayed 5 nights
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
10
George
4 Mar 2025
·
Stayed 10 nights
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
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AI-generated summary based on recent guest reviews
Service
Service earns overwhelming praise for warmth, attentiveness, and going above and beyond across departments. A few reviews mention occasional slow restaurant service or issues with outsourced transportation.
Related guest reviews
10
Breonna
20 Oct 2025
·
Stayed 4 nights
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
10
Kyra
4 Jul 2024
·
Stayed 8 nights
What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
10
Pablo B
17 Aug 2025
·
Stayed 7 nights
Beautiful property. Everyone is amazing. Restaurants are great. Make sure you research the condition of the gulf (seaweed) before you go.
Beautiful property. Everyone is amazing. Restaurants are great. Make sure you research the condition of the gulf (seaweed) before you go.
10
DeeAnn
7 Oct 2024
·
Stayed 4 nights
5 star service and stay as expected. Did not disappoint.
5 star service and stay as expected. Did not disappoint.
10
Virginia
1 Jan 2026
·
Stayed 1 night
Next level. Best service from entry to exit.
Next level. Best service from entry to exit.
10
OLIVIA
11 Sept 2023
·
Stayed 5 nights
Overall very good experience and lovely vacation. Had a couple hiccups; however the staff went over and beyond to ensure we were happy and had a great stay. If you are looking for a hotel to relax and getaway from all Cancun party vibe, this is the place to go!
Overall very good experience and lovely vacation. Had a couple hiccups; however the staff went over and beyond to ensure we were happy and had a great stay. If you are looking for a hotel to relax and getaway from all Cancun party vibe, this is the place to go!
10
Demira
24 May 2025
·
Stayed 7 nights
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!
10
Susan
27 Aug 2025
·
Stayed 4 nights
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
10
stefanie
19 Jun 2025
·
Stayed 2 nights
The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
10
Girish
7 Jan 2025
·
Stayed 1 night
Fantastic service
Fantastic service
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AI-generated summary based on recent guest reviews
Location
Secluded, quiet setting away from Cancun’s hotel zone, about 20 to 40 minutes from city attractions and 20 to 30 minutes from the airport. Limited nearby options mean costly or prearranged transport, making it better for relaxation than nightlife.
Related guest reviews
10
Monique
7 Mar 2025
·
Stayed 4 nights
Transport must be set up days before or you may be late to event/excursion
Transport must be set up days before or you may be late to event/excursion
10
Nikki
24 Apr 2024
·
Stayed 5 nights
Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
8
Kamal
24 Dec 2024
·
Stayed 4 nights
The property is beautiful and luxurious, with significant investment clearly made in its construction. If you're 50 years old or seeking a peaceful retreat away from the hustle and bustle, this is an excellent choice. However, be aware that it's a 40-minute drive from the city, where most of the nightlife and action are located in the hotel zone. If you plan to stay here, having a car is essential, as transportation to the city can be costly—around $60 or 1,000 pesos per trip. Additionally, the hotel is not all-inclusive, and prices at the resort can be very expensive . For instance, a small pizza costs $20—so keep that in mind when budgeting for meal.
The property is beautiful and luxurious, with significant investment clearly made in its construction. If you're 50 years old or seeking a peaceful retreat away from the hustle and bustle, this is an excellent choice. However, be aware that it's a 40-minute drive from the city, where most of the nightlife and action are located in the hotel zone. If you plan to stay here, having a car is essential, as transportation to the city can be costly—around $60 or 1,000 pesos per trip. Additionally, the hotel is not all-inclusive, and prices at the resort can be very expensive . For instance, a small pizza costs $20—so keep that in mind when budgeting for meal.
10
Sharon
15 Aug 2024
·
Stayed 3 nights
I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
10
David
28 Mar 2025
·
Stayed 4 nights
Property and staff are great but nothing around the hotel.
Property and staff are great but nothing around the hotel.
10
Nicole
1 Jun 2024
·
Stayed 5 nights
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
8
Supan
11 Dec 2023
·
Stayed 4 nights
First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.
First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.
8
Leyla January
8 Apr 2024
·
Stayed 2 nights
El hotel está muy lindo. Buen nivel. Buen servicio. Pero está alejado, y tienen pocas opciones de transporte. el transporte es caro. Los taxis que asisten al hotel son viejos y en mal estado. Pero seguros.
El hotel está muy lindo. Buen nivel. Buen servicio. Pero está alejado, y tienen pocas opciones de transporte. el transporte es caro. Los taxis que asisten al hotel son viejos y en mal estado. Pero seguros.
10
Edvina
16 Feb 2025
·
Stayed 3 nights
The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!
The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!
10
George
4 Mar 2025
·
Stayed 10 nights
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
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AI-generated summary based on recent guest reviews
Dining
Food quality is frequently praised across restaurants and by the pool. Several guests highlight high prices and limited on-site variety for longer stays, with occasional reports of slow service or a disappointing room service meal.
Related guest reviews
10
Breonna
20 Oct 2025
·
Stayed 4 nights
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
10
Sally
23 Nov 2024
·
Stayed 5 nights
Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
10
James
20 Jan 2025
·
Stayed 4 nights
Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.
Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.
10
ALFREDO
25 Dec 2024
·
Stayed 4 nights
Excelente hotel y servicio solamente tomar en cuenta que los restaurantes son caros pero muy buena comida
Excelente hotel y servicio solamente tomar en cuenta que los restaurantes son caros pero muy buena comida
10
Demira
24 May 2025
·
Stayed 7 nights
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!
6
Ernesto Dominguez
29 Nov 2025
·
Stayed 3 nights
The food, to expensive and very limited
The food, to expensive and very limited
10
Damon
10 Aug 2024
·
Stayed 7 nights
Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.
Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.
10
stefanie
19 Jun 2025
·
Stayed 2 nights
The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
6
Alexis M
23 Jan 2025
·
Stayed 5 nights
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
8
Ahmed
28 Dec 2022
·
Stayed 19,348 nights
The property itself is very nice. The rooms are excellent (including views) and the soaking tub is a nice perk. The pools and the area surrounding the pools are probably the highlight of the resort. Service was excellent most of the time but it was also somewhat hit or miss at the same time. The thing we liked least about our stay was the lack of dining options and the overpriced food in general. Spending $350 per day to eat the same things over and over (two parents two children) was not ideal. Nice for a long weekend but if you're spending 4-7 nights, it can get really repetitive.
The property itself is very nice. The rooms are excellent (including views) and the soaking tub is a nice perk. The pools and the area surrounding the pools are probably the highlight of the resort. Service was excellent most of the time but it was also somewhat hit or miss at the same time. The thing we liked least about our stay was the lack of dining options and the overpriced food in general. Spending $350 per day to eat the same things over and over (two parents two children) was not ideal. Nice for a long weekend but if you're spending 4-7 nights, it can get really repetitive.
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AI-generated summary based on recent guest reviews
10
Judith
23 Jun 2026
·
Stayed 3 nights
The only complaint that we had was that the hot water in our room took forever to come on in the sink, shower and hot tub. This should be fixed.
The only complaint that we had was that the hot water in our room took forever to come on in the sink, shower and hot tub. This should be fixed.
10
yousef
5 Jun 2026
·
Stayed 3 nights
Upscaled! Clean and great staff!
Upscaled! Clean and great staff!
10
claudia V
25 May 2026
·
Stayed 3 nights
The hotel is super nice and beautiful . The restaurant are amusing. The pool area, the beach and the bar are increíble . I will come back definitely . The sound of the birds and beach wave are very relaxing. I love this wonderful hotel.
The hotel is super nice and beautiful . The restaurant are amusing. The pool area, the beach and the bar are increíble . I will come back definitely . The sound of the birds and beach wave are very relaxing. I love this wonderful hotel.
10
Nikki
20 May 2026
·
Stayed 1 night
This experience was absolutely amazing. From the moment you entered the lobby to the moment I left, I was pleasantly surprised by the staff and their attentiveness to details. They were friendly, helpful and knowledgeable. The rooms were also very spacious and had a ton of upgrades including a stunning view overlooking their pool and the beach. Everything was incredibly clean. I would definitely return back to this hotel next time!
This experience was absolutely amazing. From the moment you entered the lobby to the moment I left, I was pleasantly surprised by the staff and their attentiveness to details. They were friendly, helpful and knowledgeable. The rooms were also very spacious and had a ton of upgrades including a stunning view overlooking their pool and the beach. Everything was incredibly clean. I would definitely return back to this hotel next time!
10
Sean
19 May 2026
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Stayed 2 nights
Beautiful, clean, fresh Riviera Maya property. Great ocean views, although little if any beach to enjoy and except for a handful of unpromoted kayaks, no watersports. If you are visiting Cancun for warm weather and great hospitality this is your spot. If you are looking for authentic Mexican culture, a sprawling resort style pool, big palapa and some lively music this may not be your fit...this is Orlando south.
Beautiful, clean, fresh Riviera Maya property. Great ocean views, although little if any beach to enjoy and except for a handful of unpromoted kayaks, no watersports. If you are visiting Cancun for warm weather and great hospitality this is your spot. If you are looking for authentic Mexican culture, a sprawling resort style pool, big palapa and some lively music this may not be your fit...this is Orlando south.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Waldorf Astoria Riviera Maya, an All-Inclusive Experience
Is parking available at the property?
Free self-parking is available on-site for guests.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately MXN 700 to 1400 for adults and MXN 350 to 1400 for children.
Does the property allow pets?
Pets are allowed with a fee of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features elevators, wheelchair-accessible facilities including the concierge desk, lounge, on-site restaurant, registration desk, and spa. There are also handrails in stairways and well-lit paths to the entrance.
Where is the property located in relation to key landmarks?
The resort is located on the beach, within a 15-minute drive of Moon Palace Golf Club and various national parks. It is approximately 14.1 miles from Delfines Beach and 18.4 miles from La Isla Shopping Mall.
Does the property have a swimming pool?
Yes, there are 2 outdoor swimming pools available at the resort.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified in the provided information.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-19: NO DATA
- 2026-10-20: 1050.8130675268553USD
- 2026-10-21: 1051.6895241022949USD
- 2026-10-22: 1000.3693874321289USD
- 2026-10-23: 893.9049130014648USD
- 2026-10-24: 805.5379397204589USD
- 2026-10-25: 545.0055814978027USD
- 2026-10-26: 805.5379397204589USD
- 2026-10-27: 896.4397030566406USD
- 2026-10-28: 811.2175209875488USD
- 2026-10-29: 896.4397030566406USD
- 2026-10-30: 896.4397030566406USD
- 2026-10-31: 768.192412415039USD
- 2026-11-01: 896.072220911621USD
- 2026-11-02: 896.4019123395996USD
- 2026-11-03: 896.3562342678222USD
- 2026-11-04: 896.4397030566406USD
- 2026-11-05: 811.0621058063964USD
- 2026-11-06: 896.4397030566406USD
- 2026-11-07: 811.0621058063964USD
- 2026-11-08: 810.8662936518555USD
- 2026-11-09: 896.2218748945312USD
- 2026-11-10: 810.8662936518555USD
- 2026-11-11: 810.8662936518555USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 896.3562342678222USD
- 2026-11-16: 981.8072867956542USD
- 2026-11-17: 896.3562342678222USD
- 2026-11-18: 896.4397030566406USD
- 2026-11-19: 896.3628184943847USD
- 2026-11-20: 981.7157248950194USD
- 2026-11-21: 896.3628184943847USD
- 2026-11-22: 981.7157248950194USD
- 2026-11-23: 896.3628184943847USD
- 2026-11-24: 896.3562342678222USD
- 2026-11-25: 896.4397030566406USD
- 2026-11-26: 896.4397030566406USD
- 2026-11-27: 896.2218748945312USD
- 2026-11-28: 896.4397030566406USD
- 2026-11-29: 810.8662936518555USD
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: 810.9863872009277USD
- 2026-12-04: 810.9915311279296USD
- 2026-12-05: 896.4397030566406USD
- 2026-12-06: 896.4019123395996USD
- 2026-12-07: 981.7157248950194USD
- 2026-12-08: 896.4397030566406USD
- 2026-12-09: 896.3628184943847USD
- 2026-12-10: 896.4397030566406USD
- 2026-12-11: 896.2234523654785USD
- 2026-12-12: 1024.5011264692382USD
- 2026-12-13: NO DATA
- 2026-12-14: NO DATA
- 2026-12-15: NO DATA
- 2026-12-16: 853.673231133789USD
- 2026-12-17: 853.5401748886718USD
- 2026-12-18: 841.5049631750488USD
- 2026-12-19: NO DATA
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a smoke detector and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 005-007-006502/2025
- Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
- Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Elevator/Lift
Business centre
Valet parking
Garden
Kayaking
Steam room
General
Steam room
Picnic area/Tables
Breakfast Available (surcharge)
Couples/Private Dining
Food and Water Bowls
Handrails in Stairways
Smoke-Free Property
Wheelchair Accessible (Limited)
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Registration Desk
Wheelchair-Accessible Spa
Parking
Valet parking
Parking (Self) (free)
Services
Business centre
Elevator/Lift
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Conference Center
Private Picnics
Well-Lit Path to Entrance
Activities
Garden
Kayaking
Fitness Center (24-hour)
Firepit
Full-Service Spa
Outdoor Furniture
Terrace
Internet
Free wi-fi