Hotel Palazzo Cavalieri

Staff was very friendly and helpful. Loved that the front desk was open 24/7 and the location and walk ability was perfect. Room was clean and spacious. The bathroom could use some updating but all worked well and we enjoyed the provided shampoos, soaps, lotions, etc. Very impressed by the included breakfast each morning. Lots of options and all was fresh and tasty.

The location of this hotel is ideal! Directly between the train station and Ortigia. Easy walking to many different restaurants. We very much enjoyed our short stay here and the daily activities hosted by the Hotel. My only iffy thing was the tiles in the bathroom (the shower specifically) seemed a bit older and maybe not as cleanly as it could be, but all in all the room was quite nice.

Room had sort of a sewer smell.

The rooms were shabby and poorly decorated. Aircon was weak. They started maintenance at 8am with a deafening hammer drill. Reception did nothing to help. I complained to management who offered a free stay, but we will certainly not return. I tried to follow up with management, but they are now ignoring me. Avoid!

The rooms were shabby and poorly decorated. Aircon was weak. They started maintenance at 8am with a deafening hammer drill. Reception did nothing to help. I complained to management who offered a free stay, but we will certainly not return. I tried to follow up with management, but they are now ignoring me. Avoid!