Hotel NYX Cancun - Near La Isla Shopping Mall

Not very friendly lots of rules and regulations

The staff was amazing! It’s a smaller property with not very many places to lay by the pool. The beach chairs aren’t very comfortable, they sag and you can feel the crossbars. The rooms aren’t soundproof at all, so you hear everything in the hallway. Or was a good value though, and we enjoyed our time!

We stayed at Hotel NYX Cancun last week, and it was our first time visiting Cancun. Overall, it was a great experience and we really enjoyed our stay. This is not a huge luxury resort, but that’s actually what we liked about it. The hotel has a very nice design and a cozy resort-style character that feels relaxed rather than overwhelming. The atmosphere was comfortable and welcoming. The beach was beautiful, with great access and lovely views. We chose the all-inclusive option and were very happy with it, the food was tasty, varied, and well prepared, and the drinks were also very good. Everything felt well organized and easy. Overall, Hotel NYX was a great choice for our first Cancun trip. We would definitely recommend it to anyone looking for a stylish, relaxed resort with good food, drinks, and a nice beach, without the feeling of a massive crowded hotel.

Bedding had black curly hairs on it every single day despite being remade by housekeeping daily, staff was very nice and very accomodating. They don't advertise that you get one night only at Chianti and one night at Umami, otherwise you have to eat at the buffet which was borderline inedible. Breakfast was limited, should have more juice and coffee options maybe even some smoothies and everything under the heat lamps was cold. (also went to breakfast before 8 am every single day) Lastly about food is that the portions were small at the outdoor deck but luckily we could order more than one dish which we did daily. The pool seemed nice we didnt use it but the beach was absolutely stunning. Overall for the price it was totally fine, but construction on either side of the hotel was not only an eye sore but also noisy starting quite early in the morning.

Customer service and attention to detail was superior !