Hotel y Museo Casa Turquesa
$99
/ night
Avg. for September
Prices for Hotel y Museo Casa Turquesa
Select dates to see prices and availability
$99
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel y Museo Casa Turquesa average $86 in June, the cheapest month, and $142 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $142 |
| February | $135 |
| March | $128 |
| April | $129 |
| May | $99 |
| June | $86 |
| July | $87 |
| August | $95 |
| September | $99 |
| October | $102 |
| November | $100 |
| December | $125 |
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Most expensive: January (~$142)
Cheapest: June (~$86)
About this property
Enjoy an outdoor pool and garden views at this beach aparthotel near Luxury Avenue Shopping Mall in Cancun.
Location
Located in Zona Hotelera, a neighborhood in Cancun, Hotel y Museo Casa Turquesa is in the entertainment district and on the beach. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Hotel Zone Beaches. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. Spend some time exploring the area's activities, including golfing.
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Tour Desk
Location
Calle Retorno Boulevard Kukulcán, Km. 13.5, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Room options
12
Two-Bedroom House
Room details
1 Queen Bed
and 1 Sofa Bed
1 Queen Bed
1 Sofa Bed
Sleeps 6
1399 ft²
Pool ViewSea ViewAir ConditioningKitchenMicrowavePrivate PoolOutdoor pool
2
King Room with Balcony
Room details
1 King Bed
Sleeps 2
753 ft²
Garden ViewPool ViewAir ConditioningPrivate BathroomCrib(s)Patio
2
Double Room with Sea View
Room details
2 Full Beds
Sleeps 4
753 ft²
Pool ViewBalconyAir ConditioningPrivate BathroomCrib(s)
6
Two-Bedroom Suite
Room details
1 King Bed
2 Full Beds
1 Sofa Bed
Sleeps 6
1399 ft²
Pool ViewBalconyAir ConditioningPrivate BathroomCrib(s)
10
King Suite with Ocean View
Room details
1 King Bed
Sleeps 2
753 ft²
BalconyAir ConditioningPrivate BathroomCrib(s)
10
Apartment with View and Balcony
Room details
1 King Bed
1 Sofa Bed
Sleeps 2
753 ft²
Pool ViewSea ViewAir ConditioningKitchenMicrowavePatioHot Tub
Guest reviews of Hotel y Museo Casa Turquesa
6.1
Pleasant
Based on 57 verified reviews
Who stays here?
Business
3%
Couple
57%
Family
23%
Group
11%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Hotel y Museo Casa Turquesa, travelers praise the quiet beachfront setting, museum-like art, and convenient location near malls and buses, while many also report dated facilities, frequent maintenance issues, hard beds, limited dining, and inconsistent hot water and Wi‑Fi.
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What guests think
At Hotel y Museo Casa Turquesa, travelers praise the quiet beachfront setting, museum-like art, and convenient location near malls and buses, while many also report dated facilities, frequent maintenance issues, hard beds, limited dining, and inconsistent hot water and Wi‑Fi.
Rooms are spacious with sea views, though some fixtures and in-room tubs don’t work and furnishings show their age. Staff are widely described as friendly and welcoming, but service can be slow or unavailable at times, with limited staffing and no overnight reception reported. The beach and pool are appreciated, yet access involves stairs and a steep driveway that can challenge guests with mobility needs. Overall, expect a character-rich, budget-friendly base on the beach rather than modern luxury.
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AI-generated summary based on recent guest reviews
Facilities
Beachfront setting with a small pool and loungers is appreciated, and the art‑gallery vibe stands out. However, facilities show heavy wear: the elevator is often out, most in‑room/outdoor jacuzzis don’t work, and restaurant/bar service can be limited.
Related guest reviews
4
Mark G. H.
Feb 7, 2025
·
Stayed 8 nights
This hotel have not been maintained for decades. When you finally got in touch with the staff they were very friendly. But both the restaurant and pool bar was abandoned for long periods. I would find another place to stay
This hotel have not been maintained for decades. When you finally got in touch with the staff they were very friendly. But both the restaurant and pool bar was abandoned for long periods. I would find another place to stay
6
henry
Mar 10, 2025
·
Stayed 2 nights
Hotel is somewhat rustic with some modern touches. Staff was friendly. Beautiful art on the walls. Large rooms need updating, jacuzzi looked like it hadn't been used in years. Pool is nice but no entertainment. No music, pool bar is very unequipped. In house restaurant is mediocre. Private beach was the best part, clean and nice. Basically if you want solitude and quiet at the beach or the pool, this is it.
Hotel is somewhat rustic with some modern touches. Staff was friendly. Beautiful art on the walls. Large rooms need updating, jacuzzi looked like it hadn't been used in years. Pool is nice but no entertainment. No music, pool bar is very unequipped. In house restaurant is mediocre. Private beach was the best part, clean and nice. Basically if you want solitude and quiet at the beach or the pool, this is it.
10
Maria
Jul 14, 2024
·
Stayed 1 night
Very nice we had a view to the sea, free access to private beach. Beautiful pool, dining at reasonable prices.
Very nice we had a view to the sea, free access to private beach. Beautiful pool, dining at reasonable prices.
8
Alejandro
Mar 7, 2024
·
Stayed 2 nights
Property need more maintenance but is beautiful. Could be nice if from pool you can see the ocean. And to have a bar on the beach and music. And a kitchen on the pool area to have more fast the food
Property need more maintenance but is beautiful. Could be nice if from pool you can see the ocean. And to have a bar on the beach and music. And a kitchen on the pool area to have more fast the food
8
Sok
Apr 2, 2025
·
Stayed 1 night
The service was great, the property was nice but definitely dated. We only stayed one night so the full experience was limited. The pool was great & beach access (had loungers & shade) awesome. Would stay again.
The service was great, the property was nice but definitely dated. We only stayed one night so the full experience was limited. The pool was great & beach access (had loungers & shade) awesome. Would stay again.
4
LAZARO
Jan 1, 2025
·
Stayed 5 nights
- Really poor maintenance hotel. - Main entrance pavers with holes and uneven. - Entrance full of cats - Holes in the ceiling and walls. - Sliding doors hardly open. - Locked windows. - Inoperable Elevator. Need to take a two floor spiral staircase with the luggage. - Inoperable and dirty Jacuzzi. - Disgusting and dirty showers with mold. Need to take shower with sandals. - Hot water limited . Every single day we ended taking cold showers. - Uncomfortable mattress and hard pillows . - One remote control for both rooms splitters. - Outlets with no plates and electrical cables hanging representing a hazard. - Limited kitchenette: no microwave, dirty Refrigerator with mold. Not enough to keep an ice cream solid. - Slow and ntermittent Internet The positive side of the staying is the location, Beach access’s and pool. The hospitality service and amicability
- Really poor maintenance hotel. - Main entrance pavers with holes and uneven. - Entrance full of cats - Holes in the ceiling and walls. - Sliding doors hardly open. - Locked windows. - Inoperable Elevator. Need to take a two floor spiral staircase with the luggage. - Inoperable and dirty Jacuzzi. - Disgusting and dirty showers with mold. Need to take shower with sandals. - Hot water limited . Every single day we ended taking cold showers. - Uncomfortable mattress and hard pillows . - One remote control for both rooms splitters. - Outlets with no plates and electrical cables hanging representing a hazard. - Limited kitchenette: no microwave, dirty Refrigerator with mold. Not enough to keep an ice cream solid. - Slow and ntermittent Internet The positive side of the staying is the location, Beach access’s and pool. The hospitality service and amicability
4
Kevin
Mar 26, 2024
·
Stayed 7 nights
Pros: Room was large. Great view of pool and ocean. Nice beach area. Nice location. The art and sculptures were interesting. The people that work there were great. Built in 1991, this property has some great potential to be what it once was with a little work and some dollars invested. Cons: ALL hot tubs on patios in the rooms do not work. Elevator seldom works forcing us to walk flights of stairs every time we left the room. Patio had broken deck boards with holes. No microwave. No kitchenette. Small freezer in small refrigerator. No ice access or ice machine. Mini split a/c unit leaked every day leaving puddles on the floor by the exit door and in our hallway. Sometimes no hot water for showers. No working hot tub on premises. Small pool. Walking down the driveway has concrete tiles that are coming out, uneven and dangerous. Tennis court is run down and cannot be used. Beds are rock hard. Paint is peeling throughout the whole property. Advertised photos of the property were taken in 2015 and not a close representation of the property today. Does not have a 24 hour service desk. They only provide you with one key per room. Pretty much a self service hotel.
Pros: Room was large. Great view of pool and ocean. Nice beach area. Nice location. The art and sculptures were interesting. The people that work there were great. Built in 1991, this property has some great potential to be what it once was with a little work and some dollars invested. Cons: ALL hot tubs on patios in the rooms do not work. Elevator seldom works forcing us to walk flights of stairs every time we left the room. Patio had broken deck boards with holes. No microwave. No kitchenette. Small freezer in small refrigerator. No ice access or ice machine. Mini split a/c unit leaked every day leaving puddles on the floor by the exit door and in our hallway. Sometimes no hot water for showers. No working hot tub on premises. Small pool. Walking down the driveway has concrete tiles that are coming out, uneven and dangerous. Tennis court is run down and cannot be used. Beds are rock hard. Paint is peeling throughout the whole property. Advertised photos of the property were taken in 2015 and not a close representation of the property today. Does not have a 24 hour service desk. They only provide you with one key per room. Pretty much a self service hotel.
4
James
Nov 6, 2025
·
Stayed 3 nights
I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
8
jon
Jul 25, 2024
·
Stayed 1 night
Beautiful room, fantastic ocean view, very friendly and accommodating staff (thumbs up to Oscar, Jose and Eduardo), beautiful lobby with breathtaking art, nice pool overlooking the ocean, free parking, steps to beach. The things we didn't like were beyond control of the hotel staff. The driveway was inundated with standing water that smelled bad; walking in and out you had to circumvent the bad water and hope a car did not come by and spray you. Our room had a jacuzzi tub on the balcony. We could fill it. The hot water worked. But the jets didn't. The elevator was not working. The tennis court was not maintained.
Beautiful room, fantastic ocean view, very friendly and accommodating staff (thumbs up to Oscar, Jose and Eduardo), beautiful lobby with breathtaking art, nice pool overlooking the ocean, free parking, steps to beach. The things we didn't like were beyond control of the hotel staff. The driveway was inundated with standing water that smelled bad; walking in and out you had to circumvent the bad water and hope a car did not come by and spray you. Our room had a jacuzzi tub on the balcony. We could fill it. The hot water worked. But the jets didn't. The elevator was not working. The tennis court was not maintained.
8
Joshua
Jan 28, 2023
·
Stayed 7 nights
Friendly staff, good food, nice swimming pool which was hardly used by other guests, beautiful artwork, beautiful beach, only problem was there wasn't always enough beach chairs for guests
Friendly staff, good food, nice swimming pool which was hardly used by other guests, beautiful artwork, beautiful beach, only problem was there wasn't always enough beach chairs for guests
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several guests report dirty or poorly maintained bathrooms, mold, bugs, and worn towels/linens, while others describe clean rooms and tidy common areas.
Related guest reviews
2
Cynthia
Mar 20, 2023
·
Stayed 2 nights
I got the worst room ever. Broken jacuzzi tub, outside doors jammed, electrical outlet broken, curtain broken so no privacy, hand held shower broken, warm water only no hot water! Disgusting bleached out blanket. No lamp by the bed. TV remote had to be fixed. One sink was clogged.
I got the worst room ever. Broken jacuzzi tub, outside doors jammed, electrical outlet broken, curtain broken so no privacy, hand held shower broken, warm water only no hot water! Disgusting bleached out blanket. No lamp by the bed. TV remote had to be fixed. One sink was clogged.
4
Paola
Jan 3, 2025
·
Stayed 1 night
Terrible. No había nadie en recepción cuando llegamos y nos recibió el guarda de seguridad. Las toallas de los baños estaban rotas y viejas, la cama tenía pulgas, no había ni una sola botella de agua en el hotel. El hotel está en muy malas condiciones, viejo y descuidado, no lo recomiendo en lo absoluto.
Terrible. No había nadie en recepción cuando llegamos y nos recibió el guarda de seguridad. Las toallas de los baños estaban rotas y viejas, la cama tenía pulgas, no había ni una sola botella de agua en el hotel. El hotel está en muy malas condiciones, viejo y descuidado, no lo recomiendo en lo absoluto.
4
Jodie
Feb 7, 2025
·
Stayed 1 night
The room was very dirty. Would not return
The room was very dirty. Would not return
4
Omar
Mar 27, 2025
·
Stayed 4 nights
The proptery is dated. It seems when just built it was really.nice, but it has not neen renovated. I.e shower doors.not clean. hot.tub outside room needs to be removed as junk. Door sill needs replacing. Fan blades are discolored. Bed is set on slab of concrete, thus it was too hard. Towel colors.were not white, so not sure if they were.properly clean. Bathroom fixtures and hardwares had built up oxidation on it. Walk way into property paver stoves were uneven and old. Hotel has great architecture and potential. View from foyer to sea is a million dollar view, but thats it. Elevator does not work. Wont say what my.wife says, she.saw.in the pool
The proptery is dated. It seems when just built it was really.nice, but it has not neen renovated. I.e shower doors.not clean. hot.tub outside room needs to be removed as junk. Door sill needs replacing. Fan blades are discolored. Bed is set on slab of concrete, thus it was too hard. Towel colors.were not white, so not sure if they were.properly clean. Bathroom fixtures and hardwares had built up oxidation on it. Walk way into property paver stoves were uneven and old. Hotel has great architecture and potential. View from foyer to sea is a million dollar view, but thats it. Elevator does not work. Wont say what my.wife says, she.saw.in the pool
10
Victor
Jul 21, 2025
·
Stayed 2 nights
Todo excelente, muy buena atención y limpieza en general.
Todo excelente, muy buena atención y limpieza en general.
4
Carter
Dec 27, 2024
·
Stayed 4 nights
The property is in need of basic maintenance. The driveway is crumbling, the tennis court is ridiculous. The inital room we were assigned should not even be used for guests as it has no view and junk behind the patio door which is the access to the pool/beach. There was sand and insects on the furniture. Basic cleaning isn't being done here. We left early but got a refund for the remaining days.
The property is in need of basic maintenance. The driveway is crumbling, the tennis court is ridiculous. The inital room we were assigned should not even be used for guests as it has no view and junk behind the patio door which is the access to the pool/beach. There was sand and insects on the furniture. Basic cleaning isn't being done here. We left early but got a refund for the remaining days.
10
Vanessa
Feb 21, 2025
·
Stayed 2 nights
Clean, comfortable, older hotel with everything you need!
Clean, comfortable, older hotel with everything you need!
10
Imtiaz
Mar 17, 2025
·
Stayed 2 nights
The property is very arranged and very clean but lottle hit old. Rbats
The property is very arranged and very clean but lottle hit old. Rbats
4
Jennifer
Jan 26, 2026
·
Stayed 5 nights
Con: Aside from the hotel, being old, which I knew before going, the beds were extremely hard, the bathrooms were gross, the shower head had so much buildup on it that it’s sprayed in different directions and the water would not drain so you were standing in a 3 inch puddle of water. The chairs down on the beach were extremely uncomfortable because there’s no pads and they’re made of that hard white plastic so after sitting on them for about a half hour your butt begins to hurt; additionally, they only had two adjustments flat or sitting completely straight up, you could not recline. The pool is old but doable and there’s very limited staff so if you’re looking for a luxurious pool experience, you will not get that (which we knew ahead of time). There is a bartender, but they’re very limited and what they serve. Pro: the staff was very nice and somewhat attentive. The view of the golf was amazing and the breakfast they served was very good.
Con: Aside from the hotel, being old, which I knew before going, the beds were extremely hard, the bathrooms were gross, the shower head had so much buildup on it that it’s sprayed in different directions and the water would not drain so you were standing in a 3 inch puddle of water. The chairs down on the beach were extremely uncomfortable because there’s no pads and they’re made of that hard white plastic so after sitting on them for about a half hour your butt begins to hurt; additionally, they only had two adjustments flat or sitting completely straight up, you could not recline. The pool is old but doable and there’s very limited staff so if you’re looking for a luxurious pool experience, you will not get that (which we knew ahead of time). There is a bartender, but they’re very limited and what they serve. Pro: the staff was very nice and somewhat attentive. The view of the golf was amazing and the breakfast they served was very good.
6
Hema
Mar 21, 2023
·
Stayed 1 night
This is a very unique and interesting property. The building is old and certain areas are in need of renovation. There is an elevator to the rooms but lots of stairs to the beach (not accessible to those who have trouble with stairs). The private stretch of beach is really nice. The restaurant serves no breakfast and very minimal dinner. Other restaurants are within walking distance. My room was dirty and had a very strange layout. Room came equipped with a fridge and AC.
This is a very unique and interesting property. The building is old and certain areas are in need of renovation. There is an elevator to the rooms but lots of stairs to the beach (not accessible to those who have trouble with stairs). The private stretch of beach is really nice. The restaurant serves no breakfast and very minimal dinner. Other restaurants are within walking distance. My room was dirty and had a very strange layout. Room came equipped with a fridge and AC.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are very large with balconies and strong ocean views, but furnishings are dated, many in‑room tubs or fixtures don’t work, door locks can fail, and mattresses are commonly reported as very firm; Wi‑Fi reliability varies.
Related guest reviews
8
Douglas Duane
Mar 6, 2025
·
Stayed 7 nights
Small, quiet place, not busy. Restaurant food was very good priced right. Outside grounds very nice. Maintenance of the small things not kept up. Not a deal breaker for me. My room was very large, bathroom exceptional! Enjoyed my 8 day stay. Would stay again, affordable.
Small, quiet place, not busy. Restaurant food was very good priced right. Outside grounds very nice. Maintenance of the small things not kept up. Not a deal breaker for me. My room was very large, bathroom exceptional! Enjoyed my 8 day stay. Would stay again, affordable.
8
Zara
Feb 4, 2025
·
Stayed 8 nights
The hotel is beautiful, it’s a stunning older building rich with Mexican art and culture. The pool area is lovely, the hotel boasts a stunning view of the luscious turquoise Caribbean Sea, and the private beach is a huge perk! A downside is that the taps in the bathroom and the shower head need renovating, they are outdated and don’t work as well as they should do. Another downside is the mattresses aren’t very good quality, they feel hard and wouldn’t be ideal for people who have back problems and people who like a softer more supportive mattress. Although the elevator does not work, the people who work in the hotel are very lovely and will offer to carry your luggage up the stairs. Another huge perk is the hotel is in a fantastic location! Right next to a great mall and many supermarkets, restaurants, bars and even near a bus stop which is only $1 USD to ride. Overall, if you like a simple stay in a stunning historic Mexican building, this place is for you. If you prefer somewhere more modern, I don’t think this place would be for you
The hotel is beautiful, it’s a stunning older building rich with Mexican art and culture. The pool area is lovely, the hotel boasts a stunning view of the luscious turquoise Caribbean Sea, and the private beach is a huge perk! A downside is that the taps in the bathroom and the shower head need renovating, they are outdated and don’t work as well as they should do. Another downside is the mattresses aren’t very good quality, they feel hard and wouldn’t be ideal for people who have back problems and people who like a softer more supportive mattress. Although the elevator does not work, the people who work in the hotel are very lovely and will offer to carry your luggage up the stairs. Another huge perk is the hotel is in a fantastic location! Right next to a great mall and many supermarkets, restaurants, bars and even near a bus stop which is only $1 USD to ride. Overall, if you like a simple stay in a stunning historic Mexican building, this place is for you. If you prefer somewhere more modern, I don’t think this place would be for you
8
gladys
Apr 10, 2025
·
Stayed 3 nights
This is more of a couples hotel not a family type but it was ok. Be aware that our room had not much privacy almost if the walls were made out or paper not much insolation sounds proof. But again it was ok cause we didn’t spend much time in the room.
This is more of a couples hotel not a family type but it was ok. Be aware that our room had not much privacy almost if the walls were made out or paper not much insolation sounds proof. But again it was ok cause we didn’t spend much time in the room.
6
marie-josee
Feb 17, 2024
·
Stayed 4 nights
I arrived at around 1:45pm or so, there’s no checking in early.. for those who are wondering. They will ONLY allow you to check in as of 3pm. It was ok for me since I didn’t have much time to wait. My room was very big, so if you’re looking for space this is a good hotel. However, the hotel is very old. Just like other reviews I read, so I actually expected that. What bothered me was the towels, again.. very rough and old looking! Bring your own if you plan on staying here. And this goes for beach towels too. They were actually softer than the dark brown bath towels. Good thing is they had a small fridge. No microwave. That’s fine. Wifi was not dependable at all. And apparently nothing could be done when you lost connection after 5pm. So I was told. Pretty disappointing when you’re in the middle of a movie, but hey.. nothing you can do! The pool was fine, quiet most of the time. As for the beach, always found a chair.. not that many people. So that was good! But the chairs! OMG.. soooo uncomfortable. Very old chairs. Some were actually broken. To the right of me they had beautiful chairs and people taking drink orders.. I was a bit envious when my back would start to hurt.. I can’t lie! So all in all, I don’t think I’d come back here. Cause I was fine, since I was alone, but I’d rather stay somewhere a bit more comfortable next time.
I arrived at around 1:45pm or so, there’s no checking in early.. for those who are wondering. They will ONLY allow you to check in as of 3pm. It was ok for me since I didn’t have much time to wait. My room was very big, so if you’re looking for space this is a good hotel. However, the hotel is very old. Just like other reviews I read, so I actually expected that. What bothered me was the towels, again.. very rough and old looking! Bring your own if you plan on staying here. And this goes for beach towels too. They were actually softer than the dark brown bath towels. Good thing is they had a small fridge. No microwave. That’s fine. Wifi was not dependable at all. And apparently nothing could be done when you lost connection after 5pm. So I was told. Pretty disappointing when you’re in the middle of a movie, but hey.. nothing you can do! The pool was fine, quiet most of the time. As for the beach, always found a chair.. not that many people. So that was good! But the chairs! OMG.. soooo uncomfortable. Very old chairs. Some were actually broken. To the right of me they had beautiful chairs and people taking drink orders.. I was a bit envious when my back would start to hurt.. I can’t lie! So all in all, I don’t think I’d come back here. Cause I was fine, since I was alone, but I’d rather stay somewhere a bit more comfortable next time.
10
Tim
Feb 19, 2025
·
Stayed 2 nights
Old building but great structure and excellent locations. Bed was extra stiff and being a side sleeper, was not very comfortable. Room was nice, great location and excellent view of ocean.
Old building but great structure and excellent locations. Bed was extra stiff and being a side sleeper, was not very comfortable. Room was nice, great location and excellent view of ocean.
10
Lukas
Mar 22, 2025
·
Stayed 2 nights
Large room with air condition and great look at the ocean. Great location with direct access to the beach. Very friendly staff especially the security at the gate. Close to a mall, restaurants and water activities.
Large room with air condition and great look at the ocean. Great location with direct access to the beach. Very friendly staff especially the security at the gate. Close to a mall, restaurants and water activities.
4
Kevin
Mar 26, 2024
·
Stayed 7 nights
Pros: Room was large. Great view of pool and ocean. Nice beach area. Nice location. The art and sculptures were interesting. The people that work there were great. Built in 1991, this property has some great potential to be what it once was with a little work and some dollars invested. Cons: ALL hot tubs on patios in the rooms do not work. Elevator seldom works forcing us to walk flights of stairs every time we left the room. Patio had broken deck boards with holes. No microwave. No kitchenette. Small freezer in small refrigerator. No ice access or ice machine. Mini split a/c unit leaked every day leaving puddles on the floor by the exit door and in our hallway. Sometimes no hot water for showers. No working hot tub on premises. Small pool. Walking down the driveway has concrete tiles that are coming out, uneven and dangerous. Tennis court is run down and cannot be used. Beds are rock hard. Paint is peeling throughout the whole property. Advertised photos of the property were taken in 2015 and not a close representation of the property today. Does not have a 24 hour service desk. They only provide you with one key per room. Pretty much a self service hotel.
Pros: Room was large. Great view of pool and ocean. Nice beach area. Nice location. The art and sculptures were interesting. The people that work there were great. Built in 1991, this property has some great potential to be what it once was with a little work and some dollars invested. Cons: ALL hot tubs on patios in the rooms do not work. Elevator seldom works forcing us to walk flights of stairs every time we left the room. Patio had broken deck boards with holes. No microwave. No kitchenette. Small freezer in small refrigerator. No ice access or ice machine. Mini split a/c unit leaked every day leaving puddles on the floor by the exit door and in our hallway. Sometimes no hot water for showers. No working hot tub on premises. Small pool. Walking down the driveway has concrete tiles that are coming out, uneven and dangerous. Tennis court is run down and cannot be used. Beds are rock hard. Paint is peeling throughout the whole property. Advertised photos of the property were taken in 2015 and not a close representation of the property today. Does not have a 24 hour service desk. They only provide you with one key per room. Pretty much a self service hotel.
8
Ron
Jan 6, 2024
·
Stayed 1 night
Beautiful, grand, older seeming hotel with lovely art and vistas. Our suite-like room was palatially large. Excellent views, nice art on the walls. Some parts of the hotel were no longer working such as either indoor or outdoor bathtubs. Large pool with beach access and lounge chairs, beautiful blue water right nearby. Friendly, helpful staff. Beds are hard, but comfortable enough for me. AC worked well. Main issue was a draft from outside kept making our door rattle and bang even though it was closed. Woke me up several times, but it was very windy that night. We'd stay here again nonetheless.
Beautiful, grand, older seeming hotel with lovely art and vistas. Our suite-like room was palatially large. Excellent views, nice art on the walls. Some parts of the hotel were no longer working such as either indoor or outdoor bathtubs. Large pool with beach access and lounge chairs, beautiful blue water right nearby. Friendly, helpful staff. Beds are hard, but comfortable enough for me. AC worked well. Main issue was a draft from outside kept making our door rattle and bang even though it was closed. Woke me up several times, but it was very windy that night. We'd stay here again nonetheless.
10
JANET
Dec 1, 2025
·
Stayed 2 nights
Excellent quiet location right next to one if the best parts of the beach.Beautiful hotel with art displays everywhere and friendly and helpful staff. The fixtures& decor are past their best and need a lot of money spent on them but the rest of the hotel makes up for this so it's not for you if you knit pick but I would use again with no doubts. Nice little pool, great breakfast, huge rooms. I recommend the garden rooms as you have direct access to the pool - you don't need a high level as you get the amazing views from the pool area.
Excellent quiet location right next to one if the best parts of the beach.Beautiful hotel with art displays everywhere and friendly and helpful staff. The fixtures& decor are past their best and need a lot of money spent on them but the rest of the hotel makes up for this so it's not for you if you knit pick but I would use again with no doubts. Nice little pool, great breakfast, huge rooms. I recommend the garden rooms as you have direct access to the pool - you don't need a high level as you get the amazing views from the pool area.
8
may
May 20, 2024
·
Stayed 2 nights
Sea view room was great. However amenities inside room is barely adequate - a pity as the hotel location is excellent.
Sea view room was great. However amenities inside room is barely adequate - a pity as the hotel location is excellent.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and helpful. That said, service can be slow or unavailable at times, with limited staffing and no night reception reported by some.
Related guest reviews
2
Veronica
Dec 3, 2022
·
Stayed 19,326 nights
The customer service is horrible, the hotel needs a lot of repairs. Very bad sewerage, when you take a shower it smells like sewer. The pool is in bad conditions, elevator doesn’t work. My girlfriend cut her finger on the beach with glass because they don’t clean the beaches. The receptionist saw her finger with blood and didn’t even offer to give her a napkin or anything. When I came downstairs from the room, I asked him to give me a towel and he said that the towel was going to get stained. I told him I don’t care charge me for the towel don’t you see that my girlfriend is bleeding.
The customer service is horrible, the hotel needs a lot of repairs. Very bad sewerage, when you take a shower it smells like sewer. The pool is in bad conditions, elevator doesn’t work. My girlfriend cut her finger on the beach with glass because they don’t clean the beaches. The receptionist saw her finger with blood and didn’t even offer to give her a napkin or anything. When I came downstairs from the room, I asked him to give me a towel and he said that the towel was going to get stained. I told him I don’t care charge me for the towel don’t you see that my girlfriend is bleeding.
10
Trudy
Jul 7, 2025
·
Stayed 7 nights
The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay.
The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay.
6
Blanca B.
Jan 8, 2023
·
Stayed 19,364 nights
Our room view was beautiful. Check in was not great. The young guy at the front desk did not give us any information on the room or hotel. We had to ask around for the wifi, where to access the beach and the pool hours. The floors are slippery especially if you drop water. We only encountered one friendly person and that was the older man at the front desk and two if the security guards. Our checkout was quick and easy. The lady at the from desk was not friendly at all.
Our room view was beautiful. Check in was not great. The young guy at the front desk did not give us any information on the room or hotel. We had to ask around for the wifi, where to access the beach and the pool hours. The floors are slippery especially if you drop water. We only encountered one friendly person and that was the older man at the front desk and two if the security guards. Our checkout was quick and easy. The lady at the from desk was not friendly at all.
6
Daniel
Feb 5, 2024
·
Stayed 3 nights
Beautiful hotel with lots of art but many things need fixing: one sink that did not open to let water out, a toilet handle that fell (was fixed) air on that stopped working (they changed our room). The staff is not helpful and some (not all) of the staff at the restaurant is just useless. After 45 minutes we were still not served our breakfast for 2 and left just like another lady before us.
Beautiful hotel with lots of art but many things need fixing: one sink that did not open to let water out, a toilet handle that fell (was fixed) air on that stopped working (they changed our room). The staff is not helpful and some (not all) of the staff at the restaurant is just useless. After 45 minutes we were still not served our breakfast for 2 and left just like another lady before us.
10
Claudio
Jan 22, 2025
·
Stayed 3 nights
Such a great small private hotel! Thank you Edwardo and Manuel for making my stay great! Perfect location, good priced restaurant, quiet, friendly staff and an overall awesome hotel! Will be back again! A
Such a great small private hotel! Thank you Edwardo and Manuel for making my stay great! Perfect location, good priced restaurant, quiet, friendly staff and an overall awesome hotel! Will be back again! A
2
Mitzi
Feb 7, 2024
·
Stayed 4 nights
Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am…no coffee…nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!
Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am…no coffee…nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!
4
James
Nov 6, 2025
·
Stayed 3 nights
I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
10
Jacinto Lopez
May 31, 2025
·
Stayed 8 nights
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
2
Anthony
May 31, 2025
·
Stayed 1 night
No había recepcionista de noche, nos dieron la habitación equivocada, no había corriente eléctrica, sólo una luz, baño totalmente a oscuras y olor a humedad y ni un tipo de compensación por el mal rato
No había recepcionista de noche, nos dieron la habitación equivocada, no había corriente eléctrica, sólo una luz, baño totalmente a oscuras y olor a humedad y ni un tipo de compensación por el mal rato
10
Madisyn
Feb 15, 2025
·
Stayed 2 nights
Everything was fantastic, from check in to check out the entire stay was perfection. Raul at the bar had the best energy, the front desk gentleman was so polite and helpful. The room was clean and quaint and everything we needed to make our adventure to Cancun feel surreal.
Everything was fantastic, from check in to check out the entire stay was perfection. Raul at the bar had the best energy, the front desk gentleman was so polite and helpful. The room was clean and quaint and everything we needed to make our adventure to Cancun feel surreal.
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AI-generated summary based on recent guest reviews
Location
Beachfront in the Hotel Zone near malls, restaurants, and bus stops, and many guests felt safe walking. The steep, uneven driveway and numerous stairs make access harder for guests with mobility issues.
Related guest reviews
8
Wayne
Jan 2, 2025
·
Stayed 3 nights
I like the location, proximity to the beach, the price, the security, it was quiet and relaxing. I didn't like that the shower didn't work and the tub was unusable, and the walls were falling apart.
I like the location, proximity to the beach, the price, the security, it was quiet and relaxing. I didn't like that the shower didn't work and the tub was unusable, and the walls were falling apart.
8
patricia
Feb 17, 2025
·
Stayed 6 nights
Would have liked a microwave and coffee pot. There is a frig. But can’t heat up food and coffee not available til 8. Places around here aren’t available for coffee til 7. Would have liked to sit outside and drink coffee while watching the sunrise. Walking up and down the drive was not good. Unstable blocks. Felt bad for the man doing it with the walker. Do not recommend for disabled people and would want to leave to explore. I am disabled and it was hard on me walking up and down the drive. I will not be able to stay here again. It is beautiful and has great access to beach, but some people want to leave and do things offsite.
Would have liked a microwave and coffee pot. There is a frig. But can’t heat up food and coffee not available til 8. Places around here aren’t available for coffee til 7. Would have liked to sit outside and drink coffee while watching the sunrise. Walking up and down the drive was not good. Unstable blocks. Felt bad for the man doing it with the walker. Do not recommend for disabled people and would want to leave to explore. I am disabled and it was hard on me walking up and down the drive. I will not be able to stay here again. It is beautiful and has great access to beach, but some people want to leave and do things offsite.
10
Jeffrey
Feb 26, 2025
·
Stayed 1 night
Very enjoyable place to stay. The sculptures and paintings were fascinating and the location was close to everything.
Very enjoyable place to stay. The sculptures and paintings were fascinating and the location was close to everything.
6
Carla
Mar 5, 2024
·
Stayed 2 nights
Property location is 10/10 on the hotel zone except be prepared to walk up a steep grade each time coming and going. If you have stroller or limited mobility. The mall beside has a grocery store and the isla shopping centre is not far. Compared to the cost of the big hotels on the beach it is good for a short stay. The room is rustic.
Property location is 10/10 on the hotel zone except be prepared to walk up a steep grade each time coming and going. If you have stroller or limited mobility. The mall beside has a grocery store and the isla shopping centre is not far. Compared to the cost of the big hotels on the beach it is good for a short stay. The room is rustic.
10
Christopher N
Feb 28, 2023
·
Stayed 3 nights
Overall the property was great! The staff was extremely friendly and willing to help in any way. Shopping mall very close by and it has a grocery store in it. The walk down the driveway is very steep....if you have trouble walking, I would recommend somewhere else.
Overall the property was great! The staff was extremely friendly and willing to help in any way. Shopping mall very close by and it has a grocery store in it. The walk down the driveway is very steep....if you have trouble walking, I would recommend somewhere else.
10
Lukas
Mar 22, 2025
·
Stayed 2 nights
Large room with air condition and great look at the ocean. Great location with direct access to the beach. Very friendly staff especially the security at the gate. Close to a mall, restaurants and water activities.
Large room with air condition and great look at the ocean. Great location with direct access to the beach. Very friendly staff especially the security at the gate. Close to a mall, restaurants and water activities.
8
Santokh
May 3, 2025
·
Stayed 6 nights
Great location, friendly staff and safe to walk anywhere nearby. Property is 35 yrs old and is a liitle frayed at the edges but we would stay here again.
Great location, friendly staff and safe to walk anywhere nearby. Property is 35 yrs old and is a liitle frayed at the edges but we would stay here again.
10
CECILIA
Jul 31, 2023
·
Stayed 1 night
Excelente ubicación
Excelente ubicación
10
Karen
Mar 28, 2025
·
Stayed 4 nights
I enjoyed this stay. Nice staff, beautiful hotel, more old and less renovated than an all inclusive but I felt safe, bus stop nearby, pool side bar and restaurant for less than an all inclusive would’ve cost anyway. Would return.
I enjoyed this stay. Nice staff, beautiful hotel, more old and less renovated than an all inclusive but I felt safe, bus stop nearby, pool side bar and restaurant for less than an all inclusive would’ve cost anyway. Would return.
10
Enoch
Feb 22, 2025
·
Stayed 4 nights
I love where everything was cuz it was so close to them all two places to eat at real easy to get around you're right there on Hotel Zone to catch the bus up and down the street taxi everywhere right next to a taxi stand place the hotel had a hill to climb and had a lot of stairs I did not like that had a lot of cats on the property I did not like that but other than that the people was great
I love where everything was cuz it was so close to them all two places to eat at real easy to get around you're right there on Hotel Zone to catch the bus up and down the street taxi everywhere right next to a taxi stand place the hotel had a hill to climb and had a lot of stairs I did not like that had a lot of cats on the property I did not like that but other than that the people was great
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AI-generated summary based on recent guest reviews
Dining
Several guests enjoyed the food and found prices reasonable, but menus are limited, hours irregular, and breakfast or coffee may not be available early; service can be slow.
Related guest reviews
6
henry
Mar 10, 2025
·
Stayed 2 nights
Hotel is somewhat rustic with some modern touches. Staff was friendly. Beautiful art on the walls. Large rooms need updating, jacuzzi looked like it hadn't been used in years. Pool is nice but no entertainment. No music, pool bar is very unequipped. In house restaurant is mediocre. Private beach was the best part, clean and nice. Basically if you want solitude and quiet at the beach or the pool, this is it.
Hotel is somewhat rustic with some modern touches. Staff was friendly. Beautiful art on the walls. Large rooms need updating, jacuzzi looked like it hadn't been used in years. Pool is nice but no entertainment. No music, pool bar is very unequipped. In house restaurant is mediocre. Private beach was the best part, clean and nice. Basically if you want solitude and quiet at the beach or the pool, this is it.
8
Douglas Duane
Mar 6, 2025
·
Stayed 7 nights
Small, quiet place, not busy. Restaurant food was very good priced right. Outside grounds very nice. Maintenance of the small things not kept up. Not a deal breaker for me. My room was very large, bathroom exceptional! Enjoyed my 8 day stay. Would stay again, affordable.
Small, quiet place, not busy. Restaurant food was very good priced right. Outside grounds very nice. Maintenance of the small things not kept up. Not a deal breaker for me. My room was very large, bathroom exceptional! Enjoyed my 8 day stay. Would stay again, affordable.
8
Olga
Feb 16, 2024
·
Stayed 10 nights
I liked that boutique-style hotel with its pieces of art, baby grand pianos, vintage staircase and airy lobby with the women’s statues, arching, stretching and bathing in the sun, and Frida’s huge portrait haughtily looking at all guests that come and go. That mixture of styles is liberating. The location is perfect – on the front line, a small private beach with sunbeds and umbrellas, and the ocean - all possible hues of blue, it breathes day and night, and its waves are caressing one day and the other get harsh and slap you, knock you off your feet and drag you far from the shore to the Mer-people lurking in the ocean’s depth. It’s mesmerizing and lets you feel that you are on vacation. What I did not like is that when I booked the hotel on Expedia, it clearly stated that breakfast was included, but when I arrived, it turned out it was not. I decided to have breakfast in the hotel anyway as the rotunda where they serve it is perfectly located and gives you the ocean view, and you can see the seagulls and, if lucky, a giant lizard too, and it saves the hustle on where to go and eat. However, the service is not good. They have a few customers, are not in a hurry, do not clean tables properly, and in the morning you can see the food crumbs left from the previous day and it takes a long time to place the order and then more than 20 minutes to get your food. Still, the location of the hotel and how it’s designed are good and outweigh the other shortcomings.
I liked that boutique-style hotel with its pieces of art, baby grand pianos, vintage staircase and airy lobby with the women’s statues, arching, stretching and bathing in the sun, and Frida’s huge portrait haughtily looking at all guests that come and go. That mixture of styles is liberating. The location is perfect – on the front line, a small private beach with sunbeds and umbrellas, and the ocean - all possible hues of blue, it breathes day and night, and its waves are caressing one day and the other get harsh and slap you, knock you off your feet and drag you far from the shore to the Mer-people lurking in the ocean’s depth. It’s mesmerizing and lets you feel that you are on vacation. What I did not like is that when I booked the hotel on Expedia, it clearly stated that breakfast was included, but when I arrived, it turned out it was not. I decided to have breakfast in the hotel anyway as the rotunda where they serve it is perfectly located and gives you the ocean view, and you can see the seagulls and, if lucky, a giant lizard too, and it saves the hustle on where to go and eat. However, the service is not good. They have a few customers, are not in a hurry, do not clean tables properly, and in the morning you can see the food crumbs left from the previous day and it takes a long time to place the order and then more than 20 minutes to get your food. Still, the location of the hotel and how it’s designed are good and outweigh the other shortcomings.
8
Andrea
Feb 22, 2024
·
Stayed 4 nights
Casa Turquesa is a boutique hotel with a spectacular oceanfront view. If you’re looking for some quiet, relax vibe away from loud noise and crowded hotel scenes then this THE PLACE to be at. They have a quaint restaurant that serves simple breakfast, lunch and dinner. The hotel is decorated with the owner’s private Art collection from his own Art Gallery within the Hotel itself. Fascinating! All the rooms are big with an ocean view. Negative: The bathroom shower and floor is outdated. Wear rubber slippers.
Casa Turquesa is a boutique hotel with a spectacular oceanfront view. If you’re looking for some quiet, relax vibe away from loud noise and crowded hotel scenes then this THE PLACE to be at. They have a quaint restaurant that serves simple breakfast, lunch and dinner. The hotel is decorated with the owner’s private Art collection from his own Art Gallery within the Hotel itself. Fascinating! All the rooms are big with an ocean view. Negative: The bathroom shower and floor is outdated. Wear rubber slippers.
8
ALENS
Feb 17, 2024
·
Stayed 7 nights
Pros: Great location on the strip, friendly service, big rooms with tv in english language, great A/C, big mini-fridge, clean beach and pool area. Cons: property is outdated, old, thin towels, no bottled water given, old lounge chairs at beach, jacuzzi in rooms are not usable. Hotel is recommended if you can get a great price and not mind the cons. Manuel, Eduardo, Ramon, and our cleaning lady provided excellent
Pros: Great location on the strip, friendly service, big rooms with tv in english language, great A/C, big mini-fridge, clean beach and pool area. Cons: property is outdated, old, thin towels, no bottled water given, old lounge chairs at beach, jacuzzi in rooms are not usable. Hotel is recommended if you can get a great price and not mind the cons. Manuel, Eduardo, Ramon, and our cleaning lady provided excellent
4
Bart
Feb 7, 2024
·
Stayed 8 nights
The staff was good Other than that dont go The bar was never open Only one restaurant
The staff was good Other than that dont go The bar was never open Only one restaurant
2
Mitzi
Feb 7, 2024
·
Stayed 4 nights
Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am…no coffee…nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!
Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am…no coffee…nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!
8
Carie Lynn
Jul 28, 2024
·
Stayed 5 nights
This is an older property that definitely was an amazingly resort years ago. It still has so much charm and beautiful art throughout, it just needs a little tlc. The small staff was very friendly and helpful. The checkin was the easiest ive ever had. The pool and pool area is very large and clean and overlooks some of the most beautiful beach in Cancun. Food was limited but what we had was very good and the location of the property is perfect for walking to many restaurants and shopping so you have options. For the price this property was well worth our stay, and in perfect condition i'm sure we could have never afforded staying here. So if you are not an uptight picky traveler stay here and enjoy this beautiful older property and think about the history of it and all the Hollywood celebrities that used to stay here exclusively!
This is an older property that definitely was an amazingly resort years ago. It still has so much charm and beautiful art throughout, it just needs a little tlc. The small staff was very friendly and helpful. The checkin was the easiest ive ever had. The pool and pool area is very large and clean and overlooks some of the most beautiful beach in Cancun. Food was limited but what we had was very good and the location of the property is perfect for walking to many restaurants and shopping so you have options. For the price this property was well worth our stay, and in perfect condition i'm sure we could have never afforded staying here. So if you are not an uptight picky traveler stay here and enjoy this beautiful older property and think about the history of it and all the Hollywood celebrities that used to stay here exclusively!
10
Jacinto Lopez
May 31, 2025
·
Stayed 8 nights
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
4
Jennifer
Jan 26, 2026
·
Stayed 5 nights
Con: Aside from the hotel, being old, which I knew before going, the beds were extremely hard, the bathrooms were gross, the shower head had so much buildup on it that it’s sprayed in different directions and the water would not drain so you were standing in a 3 inch puddle of water. The chairs down on the beach were extremely uncomfortable because there’s no pads and they’re made of that hard white plastic so after sitting on them for about a half hour your butt begins to hurt; additionally, they only had two adjustments flat or sitting completely straight up, you could not recline. The pool is old but doable and there’s very limited staff so if you’re looking for a luxurious pool experience, you will not get that (which we knew ahead of time). There is a bartender, but they’re very limited and what they serve. Pro: the staff was very nice and somewhat attentive. The view of the golf was amazing and the breakfast they served was very good.
Con: Aside from the hotel, being old, which I knew before going, the beds were extremely hard, the bathrooms were gross, the shower head had so much buildup on it that it’s sprayed in different directions and the water would not drain so you were standing in a 3 inch puddle of water. The chairs down on the beach were extremely uncomfortable because there’s no pads and they’re made of that hard white plastic so after sitting on them for about a half hour your butt begins to hurt; additionally, they only had two adjustments flat or sitting completely straight up, you could not recline. The pool is old but doable and there’s very limited staff so if you’re looking for a luxurious pool experience, you will not get that (which we knew ahead of time). There is a bartender, but they’re very limited and what they serve. Pro: the staff was very nice and somewhat attentive. The view of the golf was amazing and the breakfast they served was very good.
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AI-generated summary based on recent guest reviews
4
Faisal
Aug 1, 2026
·
Stayed 2 nights
No airport shuttle. Had to pay for my own shuttle to get there fron the airport and to get to the airport after checkbout. Place looks outmoded and not neat at all. Can't believe they said it's a 4 star hotel.
No airport shuttle. Had to pay for my own shuttle to get there fron the airport and to get to the airport after checkbout. Place looks outmoded and not neat at all. Can't believe they said it's a 4 star hotel.
2
Ricardo
Jul 26, 2026
·
Stayed 3 nights
The have a cat infestation. This causes smells and rodant infestation. Breakfast took forever. Coffee would take 20 min to get at the breakfast table. They have a minimum for everything. The beds are super hard. The bed sheets had stains. Everyone kept asking for tips but saying its optional, yet with their hands out. This place could look very nice if the put like 4 mil to retire it. No OSHA regulatios. Wiring all exposed in many places. I do not recommend this place for the price. Drop the price and maybe I could deal with staying there again.
The have a cat infestation. This causes smells and rodant infestation. Breakfast took forever. Coffee would take 20 min to get at the breakfast table. They have a minimum for everything. The beds are super hard. The bed sheets had stains. Everyone kept asking for tips but saying its optional, yet with their hands out. This place could look very nice if the put like 4 mil to retire it. No OSHA regulatios. Wiring all exposed in many places. I do not recommend this place for the price. Drop the price and maybe I could deal with staying there again.
6
Erin
Jul 9, 2026
·
Stayed 7 nights
The staff were amazing and so helpful! There was only 1 umbrella at the pool area which made it difficult to enjoy the pool for long periods of time if someone else was already using the umbrella. The food was great and decently priced. Views from the property were stunning!
The staff were amazing and so helpful! There was only 1 umbrella at the pool area which made it difficult to enjoy the pool for long periods of time if someone else was already using the umbrella. The food was great and decently priced. Views from the property were stunning!
10
Grace
Jun 14, 2026
·
Stayed 2 nights
This is the most beautiful place ever!!!!! 😭❤️ you all seriously need to come. The host was amazing, the staff were so kind and caring and really helped in times of need. The view is BETTER IN PERSON. Please don’t hesitate to come. My experience was amazing and I wish I never left. I will be back!
This is the most beautiful place ever!!!!! 😭❤️ you all seriously need to come. The host was amazing, the staff were so kind and caring and really helped in times of need. The view is BETTER IN PERSON. Please don’t hesitate to come. My experience was amazing and I wish I never left. I will be back!
10
Debra
Jun 12, 2026
·
Stayed 4 nights
Wow I loved this place as I am a fan of art and it feels like you are staying at an Art Museum by the beach. My only complaint was the only restaurant was closed by 4pm probably because it was a quiet time but there were still a few guests staying and it would have been nice to at least have it open until 5pm. I ordered my meal just before closing and got it delivered to my room. Food was excellent and staff tried very hard to make you feel at home. Got upgraded because I missed a couple of days after missing my flight and it had a fantastic view...very large room and very comfortable. No complaints and I will be back.
Wow I loved this place as I am a fan of art and it feels like you are staying at an Art Museum by the beach. My only complaint was the only restaurant was closed by 4pm probably because it was a quiet time but there were still a few guests staying and it would have been nice to at least have it open until 5pm. I ordered my meal just before closing and got it delivered to my room. Food was excellent and staff tried very hard to make you feel at home. Got upgraded because I missed a couple of days after missing my flight and it had a fantastic view...very large room and very comfortable. No complaints and I will be back.
FAQs about Hotel y Museo Casa Turquesa
Is parking available at the property?
Complimentary on-site parking is available for guests.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee, approximately MXN 350 to 600 for adults and MXN 320 to 580 for children.
Does the property allow pets?
Pets are not allowed, and service animals are also not permitted.
What are the standard check-in and check-out times?
Check-in starts at 3:00 PM and ends at 3:30 PM. Check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathroom accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is located in Zona Hotelera, Cancun, near Luxury Avenue Shopping Mall and various beaches. It is also close to Iberostar Cancun Golf Course and Riviera Cancun Golf Resort.
Does the property have a swimming pool?
Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours are not specified.
What are the policies for guests staying with children?
Children are welcome, and up to 2 children aged 12 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 94.45055216865539USD
- 2026-09-19: 94.42377789497375USD
- 2026-09-20: 94.18737402496338USD
- 2026-09-21: 94.40615032997131USD
- 2026-09-22: 94.18737402496338USD
- 2026-09-23: 94.18737402496338USD
- 2026-09-24: 94.40615032997131USD
- 2026-09-25: 116.77649405174255USD
- 2026-09-26: 117.13869144973755USD
- 2026-09-27: 101.79226652908325USD
- 2026-09-28: 102.04776984825133USD
- 2026-09-29: 102.03264799079895USD
- 2026-09-30: 92.20864480857848USD
- 2026-10-01: 141.93449875144958USD
- 2026-10-02: 140.51750360946656USD
- 2026-10-03: 140.47245344085692USD
- 2026-10-04: 140.76763630371093USD
- 2026-10-05: 140.74759940452574USD
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Check-in time starts at15:00Check-in time ends at23:00Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
CheckIn Restrictions
Early check-in is available for a fee (subject to availability); Late check-out is available for a fee (subject to availability);
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Contactless check-in and contactless check-out are available; The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Rollaway bed fee: MXN 20.0 per day; Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding;
Dining
Enjoy international cuisine at El Mirador, a poolside restaurant which features a garden view. You can also stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.Fee for cooked-to-order breakfast: approximately MXN 350 to 600 for adults, and MXN 320 to 580 for children;
Popular amenities
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Tour Desk
Services
Tour Desk
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Beach (Nearby)
Pool Outdoor
Pool (Seasonal Outdoor)
Terrace
General
Room Service
Restaurant
Non-Smoking Rooms
Poolside Bar
Family Room
Beach Sun Loungers
Parking
Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi