Name: Hotel Xbalamqué Boutique & Spa
Address: Avenida Yaxchilan 31, Cancun, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 6.93

Guest reviews

6.9

Pleasant

Based on 2,014 verified reviews

Who stays here?

Business

5%

Couple

45%

Family

25%

Group

15%

Solo

7%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Xbalamqué & Spa Cancún Centro, reviewers highlight a striking Mayan-themed property with friendly staff and a central location, but also note dated rooms, uneven maintenance, unreliable in-room Wi‑Fi, and frequent noise from nearby nightlife.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

jose

Jan 6, 2026

·

Stayed 1 night

n/a

2

Mohammad Zohaib

Jan 5, 2026

·

Stayed 1 night

Don’t stay here, this hotel is infested with bugs and is in very dirty and unsanitary conditions. I have documented everything and raised the issue to Expedia. You will feel like sleeping in a public restroom if you choose to stay here.

6

Jerry

Jan 4, 2026

·

Stayed 1 night

Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.

10

Laura

Dec 20, 2025

·

Stayed 1 night

Staff very friendly

10

Erica

Dec 14, 2025

·

Stayed 1 night

Todo excelente

Avenida Yaxchilan 31, Cancun, Quintana Roo, Mexico

Location

A stay at Hotel Xbalamqué Boutique & Spa places you in the heart of Cancun, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Langosta Beach. This spa hotel is 3.6 mi (5.7 km) from Playa Tortugas and 7.1 mi (11.4 km) from Cancun Convention Center.

Las Palapas Park(0.1 miles)

Xbalamqué Theater(0.1 miles)

Mercado 28(0.4 miles)

Benito Juarez Municipal Building(0.4 miles)

Mercado 23(0.5 miles)

Plaza 28(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but guests must contact the property in advance to reserve it. Additional fees may apply.

Local cuisine breakfasts are available daily from 8:00 AM to 11:00 AM for a fee, approximately MXN 150 to 500 for adults and MXN 150 to 300 for children.

Check-in is from 3:00 PM until 6:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available for a fee, subject to availability.

Airport shuttle services are available for a fee of MXN 4000 per vehicle for a roundtrip, accommodating up to 4 passengers. Guests must arrange the transfer 24 hours prior to arrival.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The hotel is located in the heart of Cancun, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Langosta Beach. Notable nearby attractions include Las Palapas Park (0.1 km), Mercado 28 (0.7 km), and Cancun Intl. Airport (18.2 km).

Yes, the hotel features an outdoor swimming pool, which is accessible from 8:00 AM to 8:00 PM. The pool is seasonal and may be heated.

Children are welcome at the hotel. One child aged 11 years or younger can stay free per registered adult when using existing bedding.

Hotel Xbalamqué Boutique & Spa

Amenities

Property description

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