Fiesta Americana Condesa Cancun - All Inclusive
"Loved the pool"
"Great on-site restaurant"
"Accommodating staff"
"Impressive beach views"
Property description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a waterslide, and a 24-hour fitness center. Additional amenities...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a waterslide, and a 24-hour fitness center. Additional amenities at this Colonial property include complimentary wireless internet access, concierge services, and babysitting (surcharge). If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 21600 square feet (2007 square meters) of space consisting of a conference center and 12 meeting rooms. Free self parking is available onsite.
Dining
Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 3 poolside bars.
Rooms
Make yourself at home in one of the 507 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Location
Located in Cancun (Zona Hotelera), Fiesta Americana Condesa Cancun All Inclusive is within a 5-minute walk of Aquaworld and within 2 minutes by car from Kukulcan Plaza Shopping Mall. This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 7.5 mi (12.1 km) from Teatro de Cancún.
What's nearby
Aquaworld(0.2 miles)
Nichupté Lagoon(0.2 miles)
Oasis Arena(0.3 miles)
Maya Museum of Cancun(0.6 miles)
Iberostar Cancun Golf Course(0.7 miles)
Ballenas Beach(0.8 miles)
Luxury Avenue Shopping Mall(1.5 miles)
Kukulcan Plaza Shopping Mall(1.5 miles)
Delfines Beach(1.5 miles)
El Rey Ruins(1.7 miles)
Marlin Beach(1.8 miles)
Hotel Zone Beaches(1.9 miles)
Tequila Museum(2.1 miles)
El Sol de Cancun(2.2 miles)
La Isla Shopping Mall(2.2 miles)
The preferred airport for Fiesta Americana Condesa Cancun All Inclusive is Cancun Intl. Airport (CUN)(10.2 miles)
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From
$312
/ night
Guest reviews
8.7
Fabulous
Based on 3,862 verified reviews
Who stays here?
Business
2%
Couple
40%
Family
40%
Group
15%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
At Fiesta Americana Condesa Cancun - All Inclusive, guests widely commend the friendly, attentive staff, kid‑focused amenities, and beachfront setting, while others point out aging areas and occasional maintenance or renovation disruptions. Restaurant variety and the cevicheria earn praise, but reviewers also mention queues or no‑reservation policies, limited late‑night options, surcharges at some venues, and drinks that can taste watered down. Rooms are generally comfortable with attractive ocean views, yet multiple reviews note humidity, inconsistent air‑conditioning or hot water, and some noise. The beachfront location and large pools appeal, though seaweed can limit ocean use and some common areas, including the lobby, lack air‑conditioning. A few guests also report theft incidents and pushy membership sales; overall expect a friendly, family‑oriented stay with enjoyable pools and variable dining in an older resort.
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What guests think
At Fiesta Americana Condesa Cancun - All Inclusive, guests widely commend the friendly, attentive staff, kid‑focused amenities, and beachfront setting, while others point out aging areas and occasional maintenance or renovation disruptions. Restaurant variety and the cevicheria earn praise, but reviewers also mention queues or no‑reservation policies, limited late‑night options, surcharges at some venues, and drinks that can taste watered down. Rooms are generally comfortable with attractive ocean views, yet multiple reviews note humidity, inconsistent air‑conditioning or hot water, and some noise. The beachfront location and large pools appeal, though seaweed can limit ocean use and some common areas, including the lobby, lack air‑conditioning. A few guests also report theft incidents and pushy membership sales; overall expect a friendly, family‑oriented stay with enjoyable pools and variable dining in an older resort.
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AI-generated summary based on recent guest reviews
Facilities
Large pools, beach access, and a well‑liked Kids Club stand out. Some facilities feel dated or under renovation, parts of the property (including the lobby) lack air‑conditioning, entertainment can be limited, and occasional maintenance or construction affects comfort.
Related guest reviews
10
Mayra
Sep 12, 2025
·
Stayed 5 nights
Property was great, customer service is great, and we really enjoyed all the food/restaurant options. I will just note that main lobby areas of the resort are not air conditioned. Restaurants and rooms do have central air conditioning. Would definitely recommend Fiesta Americana and will be back in the future.
Property was great, customer service is great, and we really enjoyed all the food/restaurant options. I will just note that main lobby areas of the resort are not air conditioned. Restaurants and rooms do have central air conditioning. Would definitely recommend Fiesta Americana and will be back in the future.
10
Peter Fat Ming
Jun 15, 2025
·
Stayed 7 nights
Newly opened kids club is super clean and fun. Staff are friendly and helpful. Gym is nice.
Newly opened kids club is super clean and fun. Staff are friendly and helpful. Gym is nice.
8
Delfina
Aug 24, 2025
·
Stayed 6 nights
First time staying at fiesta Americana, staff are absolutely amazing people they treat you with respect and kindness, the only downside to this resort is that is extremely hot including most bathrooms and restaurants reception and lobby. The gym was under construction and it was moved to a different area were it felt like a sauna.
First time staying at fiesta Americana, staff are absolutely amazing people they treat you with respect and kindness, the only downside to this resort is that is extremely hot including most bathrooms and restaurants reception and lobby. The gym was under construction and it was moved to a different area were it felt like a sauna.
10
Josefa Dolores
Sep 15, 2025
·
Stayed 4 nights
Personal amable Varios restaurantes Actividades amenas en piscina y lobby Áreas de la piscina para niños Comodidad en la piscina y playa
Personal amable Varios restaurantes Actividades amenas en piscina y lobby Áreas de la piscina para niños Comodidad en la piscina y playa
2
Maria
Oct 8, 2025
·
Stayed 4 nights
Lobby hott and not enough restaurants open
Lobby hott and not enough restaurants open
6
Cody
Oct 24, 2025
·
Stayed 4 nights
Beach is small. Dining wasn’t as described on Expedia. Limited dining and most places you had to pay extra for the good food. We could barely use the plunge pool as it was dirty and didn’t appear to be cleaned at all during our stay. Not very many activities going on during our stay.
Beach is small. Dining wasn’t as described on Expedia. Limited dining and most places you had to pay extra for the good food. We could barely use the plunge pool as it was dirty and didn’t appear to be cleaned at all during our stay. Not very many activities going on during our stay.
10
Johanna
Nov 23, 2025
·
Stayed 5 nights
We are super happy with our stay. All staff was very friendly and helpful. The whole place was spotlessly clean. Food was great, we appreciated the variety of restaurants. We went with our 11 month old baby and it worked out so well. Everyone was so nice to us and the baby. The kids area was way above our expectations. I’m impressed how the hotel could manage so many people and so many different events going on in such a smooth way. It never felt crowded. Gym was great, I loved the free yoga class. And the pool area and beach access was great as well. Would definitely go back if I were to do this kind of vacation again. Thank you all for making by our stay so great!
We are super happy with our stay. All staff was very friendly and helpful. The whole place was spotlessly clean. Food was great, we appreciated the variety of restaurants. We went with our 11 month old baby and it worked out so well. Everyone was so nice to us and the baby. The kids area was way above our expectations. I’m impressed how the hotel could manage so many people and so many different events going on in such a smooth way. It never felt crowded. Gym was great, I loved the free yoga class. And the pool area and beach access was great as well. Would definitely go back if I were to do this kind of vacation again. Thank you all for making by our stay so great!
10
Sourav
Nov 30, 2025
·
Stayed 7 nights
Staffs are amazing, Kids Club is the best one, my son loved it.
Staffs are amazing, Kids Club is the best one, my son loved it.
8
LUIS
Sep 21, 2025
·
Stayed 7 nights
No bathrooms in the lobby.
No bathrooms in the lobby.
8
Jeanne
Nov 18, 2025
·
Stayed 3 nights
Everything was great, except for the fact that they were using the jackhammer to tear up the tiles in the pool area very noisy and it was on the weekend. Suggest maybe a slower time not when there’s so many guests.
Everything was great, except for the fact that they were using the jackhammer to tear up the tiles in the pool area very noisy and it was on the weekend. Suggest maybe a slower time not when there’s so many guests.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and public areas very clean, though a few reported issues such as an unclean pool, pests, or inconsistent housekeeping.
Related guest reviews
8
Patricia
Jun 4, 2025
·
Stayed 4 nights
Beautiful hotel but it is old and has to be renovated. The employees were so generous and competent. People on the front desk very nice and friendly. Food was excellent. I just had a problem with the water in my bedroom whenever I wanted to take a shower It came out cold. I called front desk & they fixed it.
Beautiful hotel but it is old and has to be renovated. The employees were so generous and competent. People on the front desk very nice and friendly. Food was excellent. I just had a problem with the water in my bedroom whenever I wanted to take a shower It came out cold. I called front desk & they fixed it.
10
Samuel
Nov 30, 2025
·
Stayed 4 nights
This property was well maintained, excellent service, many different dining options plus entertainment each night. The only knock I have is the pool wasn’t the cleanest and there was tons of room service noise at night so can be a bit of a challenge to sleep. All in all I had a great experience.
This property was well maintained, excellent service, many different dining options plus entertainment each night. The only knock I have is the pool wasn’t the cleanest and there was tons of room service noise at night so can be a bit of a challenge to sleep. All in all I had a great experience.
2
Ermir
Aug 10, 2025
·
Stayed 6 nights
My family and I go to Cancun twice a year. This has been by far the worst hotel we’ve ever been at. Second day in, I wake up with two bed bugs on my body. Management changed us to another room. Still felt disgusting. What made things worse is management acknowledging that this is an open resort and things like this “could happen” I don’t know how anyone could say such things. The food, horrible. Every restaurant we went to, buffet, horrible. Different areas of the resort can’t give you bottle of water. Didn’t think it was that much to ask as it was the cheapest bottle of water Mexico had to offer. Waking up with bed bugs ruined everything. I felt disgusted just being there. Came back home and sent everything to cleaners, hopefully we didn’t bring any of those bugs back with our clothes. Horrible experience and will never go back even if they gave it to me for free.
My family and I go to Cancun twice a year. This has been by far the worst hotel we’ve ever been at. Second day in, I wake up with two bed bugs on my body. Management changed us to another room. Still felt disgusting. What made things worse is management acknowledging that this is an open resort and things like this “could happen” I don’t know how anyone could say such things. The food, horrible. Every restaurant we went to, buffet, horrible. Different areas of the resort can’t give you bottle of water. Didn’t think it was that much to ask as it was the cheapest bottle of water Mexico had to offer. Waking up with bed bugs ruined everything. I felt disgusted just being there. Came back home and sent everything to cleaners, hopefully we didn’t bring any of those bugs back with our clothes. Horrible experience and will never go back even if they gave it to me for free.
6
Gillian Patricia
Jul 22, 2025
·
Stayed 4 nights
I really enjoyed the food at fiesta Condesa. However the humidity in Cancun makes it very hard for the hotel’s air conditioning to keep up. As in main areas there isn’t much air conditioning creating a very humid environment in some areas. Great staff for the most part and FRESH delicious food. Our room always felt wet because of the humidity. But it was cleanish & they didn’t have any bugs or anything. Overall it was not the worst and the food made it worth it & the staff. I just wish the room situation was better.
I really enjoyed the food at fiesta Condesa. However the humidity in Cancun makes it very hard for the hotel’s air conditioning to keep up. As in main areas there isn’t much air conditioning creating a very humid environment in some areas. Great staff for the most part and FRESH delicious food. Our room always felt wet because of the humidity. But it was cleanish & they didn’t have any bugs or anything. Overall it was not the worst and the food made it worth it & the staff. I just wish the room situation was better.
6
Susan
May 30, 2025
·
Stayed 3 nights
Room was dirty. Shower clogged up after the first shower. Pool water was too warm for a 90 degree day. Empty cocktail cups and flutes scattered around the pool for hours and never picked up.
Room was dirty. Shower clogged up after the first shower. Pool water was too warm for a 90 degree day. Empty cocktail cups and flutes scattered around the pool for hours and never picked up.
10
Johanna
Nov 23, 2025
·
Stayed 5 nights
We are super happy with our stay. All staff was very friendly and helpful. The whole place was spotlessly clean. Food was great, we appreciated the variety of restaurants. We went with our 11 month old baby and it worked out so well. Everyone was so nice to us and the baby. The kids area was way above our expectations. I’m impressed how the hotel could manage so many people and so many different events going on in such a smooth way. It never felt crowded. Gym was great, I loved the free yoga class. And the pool area and beach access was great as well. Would definitely go back if I were to do this kind of vacation again. Thank you all for making by our stay so great!
We are super happy with our stay. All staff was very friendly and helpful. The whole place was spotlessly clean. Food was great, we appreciated the variety of restaurants. We went with our 11 month old baby and it worked out so well. Everyone was so nice to us and the baby. The kids area was way above our expectations. I’m impressed how the hotel could manage so many people and so many different events going on in such a smooth way. It never felt crowded. Gym was great, I loved the free yoga class. And the pool area and beach access was great as well. Would definitely go back if I were to do this kind of vacation again. Thank you all for making by our stay so great!
10
Ugo
Nov 24, 2025
·
Stayed 3 nights
I really enjoyed the hospitality of the staff and how clean the room and public areas were. There were also many food options that I enjoyed.
I really enjoyed the hospitality of the staff and how clean the room and public areas were. There were also many food options that I enjoyed.
8
Anthony
Nov 14, 2025
·
Stayed 5 nights
Rooms were very clean staff was excellent JJ and the bartender Antonio we're very good always willing to help please
Rooms were very clean staff was excellent JJ and the bartender Antonio we're very good always willing to help please
10
Savannah
Nov 8, 2025
·
Stayed 5 nights
Clean
Clean
8
christian
Aug 21, 2025
·
Stayed 5 nights
I really liked this property it was nice,staff was extremely friendly and you can always find a pool chair (that was a big plus). My dislike was in my opinion the food wasn’t that great so my family and I ate out every night .The other issue I had was that we saw some roaches in our room on the 3rd night .which I did say to the concierge but instead of changing our room they wanted to fumigate while we were in the room .
I really liked this property it was nice,staff was extremely friendly and you can always find a pool chair (that was a big plus). My dislike was in my opinion the food wasn’t that great so my family and I ate out every night .The other issue I had was that we saw some roaches in our room on the 3rd night .which I did say to the concierge but instead of changing our room they wanted to fumigate while we were in the room .
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable with good ocean views and some plunge‑pool options. Several reviews note humidity, inconsistent A/C or hot water, dated decor, and occasional noise.
Related guest reviews
6
David
Feb 7, 2026
·
Stayed 3 nights
My stay at Fiesta Americana Condesa Cancun All Inclusive was overall average. The room itself was decent and comfortable, but noise was a noticeable issue. We could clearly hear people showering and water draining through the walls, which affected the overall comfort and sleep quality. The staff was a strong highlight of the stay. Everyone we interacted with was friendly, attentive, and provided great service throughout the resort. Amenities were decent for an all inclusive property and met expectations, though nothing particularly stood out. The food was also decent for an all inclusive resort. Most options were acceptable, but the standout was the ceviche spot, which was consistently the best food on the property. Drinks were mediocre and did not feel premium, even by all inclusive standards. Overall, it is a solid option if you value good service and a beachfront setting, but there is room for improvement in soundproofing, drink quality, and elevating the dining experience beyond average.
My stay at Fiesta Americana Condesa Cancun All Inclusive was overall average. The room itself was decent and comfortable, but noise was a noticeable issue. We could clearly hear people showering and water draining through the walls, which affected the overall comfort and sleep quality. The staff was a strong highlight of the stay. Everyone we interacted with was friendly, attentive, and provided great service throughout the resort. Amenities were decent for an all inclusive property and met expectations, though nothing particularly stood out. The food was also decent for an all inclusive resort. Most options were acceptable, but the standout was the ceviche spot, which was consistently the best food on the property. Drinks were mediocre and did not feel premium, even by all inclusive standards. Overall, it is a solid option if you value good service and a beachfront setting, but there is room for improvement in soundproofing, drink quality, and elevating the dining experience beyond average.
10
JIAJIA
Jul 5, 2025
·
Stayed 4 nights
The seven floor ocean front view was perfect no complaints ! The room is pretty clean
The seven floor ocean front view was perfect no complaints ! The room is pretty clean
10
Samuel
Nov 30, 2025
·
Stayed 4 nights
This property was well maintained, excellent service, many different dining options plus entertainment each night. The only knock I have is the pool wasn’t the cleanest and there was tons of room service noise at night so can be a bit of a challenge to sleep. All in all I had a great experience.
This property was well maintained, excellent service, many different dining options plus entertainment each night. The only knock I have is the pool wasn’t the cleanest and there was tons of room service noise at night so can be a bit of a challenge to sleep. All in all I had a great experience.
10
Orlando
Oct 16, 2025
·
Stayed 6 nights
Room was clean and comfortable, staff very friendly and willing to serve all the time, restaurants very good.
Room was clean and comfortable, staff very friendly and willing to serve all the time, restaurants very good.
10
Cindy
Aug 26, 2025
·
Stayed 5 nights
La atención ofrecida por el Gerente, y la solución a mis necesidades. Paola la señora que cocina de noche muy buena excelentes y deliciosas crepas.
La atención ofrecida por el Gerente, y la solución a mis necesidades. Paola la señora que cocina de noche muy buena excelentes y deliciosas crepas.
6
Raymond James
Jul 7, 2025
·
Stayed 5 nights
The resort is very limited, it only had two restaurants along with the buffet. I was hoping to go to the steakhouse which I thought was included with the stay but turned out to be extra. The steakhouse menu didn't have any prices on it, so it's very misleading that this would be an extra cost. It was a disappointment, as I was looking forward to enjoying a steak meal on my trip. The room was clean for the most part but the flooring had a strange reflection, which made it look like it was wet all the time. The air conditioning unit didn't work properly. It would only turn on when you manually put the fan on, but then the fan would be running the whole night or day making the room very cold, the "auto" feature didnt work. Throughout the stay there was strange noises that sounded luke furniture moving or drilling even in the middle of the night. We didn't get to go to many of the events due to scheduling with the baby, but the night events were very entertaining that we attended. The buffet had a nice selection every day with different items changing, it made up for the lack of restaurants that were available at the resort.
The resort is very limited, it only had two restaurants along with the buffet. I was hoping to go to the steakhouse which I thought was included with the stay but turned out to be extra. The steakhouse menu didn't have any prices on it, so it's very misleading that this would be an extra cost. It was a disappointment, as I was looking forward to enjoying a steak meal on my trip. The room was clean for the most part but the flooring had a strange reflection, which made it look like it was wet all the time. The air conditioning unit didn't work properly. It would only turn on when you manually put the fan on, but then the fan would be running the whole night or day making the room very cold, the "auto" feature didnt work. Throughout the stay there was strange noises that sounded luke furniture moving or drilling even in the middle of the night. We didn't get to go to many of the events due to scheduling with the baby, but the night events were very entertaining that we attended. The buffet had a nice selection every day with different items changing, it made up for the lack of restaurants that were available at the resort.
6
Ingrid Ana Alexandra Rivera
Jul 1, 2025
·
Stayed 6 nights
The food is really good, the staff is friendly and helpful, but there’s a few stuff i didn’t like, the main two are the room was really humid, including the blankets, that I didn’t like at all having to sleep with that wet feeling, is most likely due to the old AC system or something like it, I also found a couple of roaches in the room, the drinks was not too bad but not that good either, and last is the property itself is small, it looks bigger in pictures.
The food is really good, the staff is friendly and helpful, but there’s a few stuff i didn’t like, the main two are the room was really humid, including the blankets, that I didn’t like at all having to sleep with that wet feeling, is most likely due to the old AC system or something like it, I also found a couple of roaches in the room, the drinks was not too bad but not that good either, and last is the property itself is small, it looks bigger in pictures.
8
Lorena
Aug 20, 2025
·
Stayed 4 nights
It was a very nice property. We booked the room with the plunge pool which was on first floor. Very humid down there that our bed sheets felt wet. Food was good. My daughter is very picky eater and she was able to find something she liked. Very secured place. Eladio who works the buffet area was amazing throughout our whole stay. Very friendly and helpful.
It was a very nice property. We booked the room with the plunge pool which was on first floor. Very humid down there that our bed sheets felt wet. Food was good. My daughter is very picky eater and she was able to find something she liked. Very secured place. Eladio who works the buffet area was amazing throughout our whole stay. Very friendly and helpful.
10
Sun Jin
Nov 19, 2025
·
Stayed 7 nights
The ocean view was magnificent.
The ocean view was magnificent.
6
Kuntal
Nov 18, 2025
·
Stayed 5 nights
Room were okay but view was great.
Room were okay but view was great.
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AI-generated summary based on recent guest reviews
Service
Service is frequently described as warm and attentive across the resort. However, some guests experienced slow check‑in, upsell pressure (including membership pitches), and uneven responses to issues.
Related guest reviews
8
santiago
Jan 7, 2026
·
Stayed 5 nights
Staff was the best, amazing hospitality. JJ at the pool area and Pedro in the buffet were the best waiters. Unfortunately the a la carte restaurants' situation is a bit of a mess. You can't make reservations, so unless you leave the pool/beach very early to put your name down for a spot, you end up having to eat at the buffet every night. The first time we visited we could actually reserve ahead of time, so we had a chance to try all the restaurants.
Staff was the best, amazing hospitality. JJ at the pool area and Pedro in the buffet were the best waiters. Unfortunately the a la carte restaurants' situation is a bit of a mess. You can't make reservations, so unless you leave the pool/beach very early to put your name down for a spot, you end up having to eat at the buffet every night. The first time we visited we could actually reserve ahead of time, so we had a chance to try all the restaurants.
8
Johnnie W
Nov 18, 2025
·
Stayed 6 nights
We were disappointed that we had two instances where we had money stolen, once from the pool area, and the other time out of our room. We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department and management. On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. Again, VIP members are to receive FREE UPGRADES! As for the property itself, it was fine although the rooms need to be refreshed/updated as it is showing its age. Besides the above issues, we still had a nice time as the food, service and entertainment was great! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.
We were disappointed that we had two instances where we had money stolen, once from the pool area, and the other time out of our room. We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department and management. On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. Again, VIP members are to receive FREE UPGRADES! As for the property itself, it was fine although the rooms need to be refreshed/updated as it is showing its age. Besides the above issues, we still had a nice time as the food, service and entertainment was great! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.
6
Kallin Jon
Sep 3, 2025
·
Stayed 4 nights
I waivered on 2 or 3 stars. A few things that made the stay less than optimal. If you are expecting a 4 start resort, think again. Its more than 3 and less than 4. Overall I give it a 2.5. 1. First, they have no idea how room charges are supposed to work. When you check in you can leave a CC on your room, but everywhere you go on property, they will want a card. No one will do a room charge. They will always ask for a CC. Talked to another guest and he had same issue. Do not leave your CC for room charges, its useless. And complaining won't change a thing. You need to use your CC on premise at every single place. 2. The room humidity is soooooo bad. The sheets feel cold and wet and when you leave your clothes will smell like mold. They seriously need to clean the AC and revamp it. 3. The whole place is in disrepair. They really need to take down the pool and fix it. Missing tiles all over and cracks, AC is moldy, cracks in the walks, elevators not working, doors torn off hinge, bathrooms half renovated. 4. The restaurants are very confusing. I read reviews about the food being bad. I thought it was just ok, not bad, but not great. The problem is, the restaurant schedule is all over the place. Hard to keep track of what is open and what is closed. It was a mystery what and where you would eat every night. Maybe I was not looking in the right spot for a schedule. 5. This one, not their fault. The beach was gross with sargassum. The beach was unusable and unenjoyable.
I waivered on 2 or 3 stars. A few things that made the stay less than optimal. If you are expecting a 4 start resort, think again. Its more than 3 and less than 4. Overall I give it a 2.5. 1. First, they have no idea how room charges are supposed to work. When you check in you can leave a CC on your room, but everywhere you go on property, they will want a card. No one will do a room charge. They will always ask for a CC. Talked to another guest and he had same issue. Do not leave your CC for room charges, its useless. And complaining won't change a thing. You need to use your CC on premise at every single place. 2. The room humidity is soooooo bad. The sheets feel cold and wet and when you leave your clothes will smell like mold. They seriously need to clean the AC and revamp it. 3. The whole place is in disrepair. They really need to take down the pool and fix it. Missing tiles all over and cracks, AC is moldy, cracks in the walks, elevators not working, doors torn off hinge, bathrooms half renovated. 4. The restaurants are very confusing. I read reviews about the food being bad. I thought it was just ok, not bad, but not great. The problem is, the restaurant schedule is all over the place. Hard to keep track of what is open and what is closed. It was a mystery what and where you would eat every night. Maybe I was not looking in the right spot for a schedule. 5. This one, not their fault. The beach was gross with sargassum. The beach was unusable and unenjoyable.
10
Andres
Oct 1, 2025
·
Stayed 4 nights
The service staff was super friendly and hospitable. They went above and beyond to assist in every aspect and to resolve any inconveniences timely. The check-in and check-out process was easy and straight forward. Rooms were comfortable, clean, good bedding, and stocked with all necessities. Pleasant views throughout the property. Nice pools, awesome lobby bar (look for Cesar the Mixologist at the specialty cocktails bar), beautiful beach, very good food quality at buffet and all various restaurants. Enjoyed a wonderful couples massage. Definitely worth the trip and cost for this all-inclusive. Bring extra cash for tips if you feel compelled and be kind to all the hard-working staff.
The service staff was super friendly and hospitable. They went above and beyond to assist in every aspect and to resolve any inconveniences timely. The check-in and check-out process was easy and straight forward. Rooms were comfortable, clean, good bedding, and stocked with all necessities. Pleasant views throughout the property. Nice pools, awesome lobby bar (look for Cesar the Mixologist at the specialty cocktails bar), beautiful beach, very good food quality at buffet and all various restaurants. Enjoyed a wonderful couples massage. Definitely worth the trip and cost for this all-inclusive. Bring extra cash for tips if you feel compelled and be kind to all the hard-working staff.
4
Abdulrahman
Aug 3, 2025
·
Stayed 4 nights
Staff was not very friendly. Service is poor. Delay in room service. I would not recommend it.
Staff was not very friendly. Service is poor. Delay in room service. I would not recommend it.
10
Yeeshai
Aug 21, 2025
·
Stayed 4 nights
Staff was excellent. Everyone was very helpful and welcoming. One worker named Fabian went above and beyond when helping me set up a proposal. Food was great, amenities were great, beach was clean and well maintained. 100% would come here again
Staff was excellent. Everyone was very helpful and welcoming. One worker named Fabian went above and beyond when helping me set up a proposal. Food was great, amenities were great, beach was clean and well maintained. 100% would come here again
10
Yuan
Oct 8, 2025
·
Stayed 6 nights
The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.
The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.
10
Susan
Oct 23, 2025
·
Stayed 5 nights
This is an amazing resort with an absolutely amazing staff! Lifeguards Carmen and Johnny went above and beyond finding my lost sunglasses in the ocean! Amazing people! Fernanda always goes above and beyond! Katia and front desk staff as well!!
This is an amazing resort with an absolutely amazing staff! Lifeguards Carmen and Johnny went above and beyond finding my lost sunglasses in the ocean! Amazing people! Fernanda always goes above and beyond! Katia and front desk staff as well!!
2
Paola M
May 29, 2025
·
Stayed 4 nights
My partner and I stayed at Fiesta Americana Condesa Cancun to celebrate our anniversary, but the experience was frustrating from the start. After a red-eye flight, we arrived exhausted and hoped to check in early. The front desk staff, especially Paola, was more focused on upselling than helping. Despite our VIP Expedia status (which includes free upgrades), we were told we could only get an available room early if we paid $200–$300 more. When we declined, she became dismissive and unhelpful. Another staff member tried to assist, but Paola cut him off. Later, when she wasn’t around, a different employee quickly upgraded us to the exact room Paola claimed wasn’t available—at no extra cost. We were also approached by another staff member pretending to be friendly, but it turned out he was trying to get us into a timeshare-style sales meeting. It felt like the staff constantly had an angle, and genuine service was hard to find. The room service was slow, the “daily wine” included with our package was reduced to one bottle total, and housekeeping was inconsistent. The food was mostly disappointing, with only tacos, pizza, and coffee being decent. The pool was uncomfortably warm and didn’t feel clean. Even on checkout, no one helped with luggage, and the escalator was out of service. This was the worst resort experience we’ve had in Cancun. We made the best of it, but we won’t be coming back and can’t recommend it to others.
My partner and I stayed at Fiesta Americana Condesa Cancun to celebrate our anniversary, but the experience was frustrating from the start. After a red-eye flight, we arrived exhausted and hoped to check in early. The front desk staff, especially Paola, was more focused on upselling than helping. Despite our VIP Expedia status (which includes free upgrades), we were told we could only get an available room early if we paid $200–$300 more. When we declined, she became dismissive and unhelpful. Another staff member tried to assist, but Paola cut him off. Later, when she wasn’t around, a different employee quickly upgraded us to the exact room Paola claimed wasn’t available—at no extra cost. We were also approached by another staff member pretending to be friendly, but it turned out he was trying to get us into a timeshare-style sales meeting. It felt like the staff constantly had an angle, and genuine service was hard to find. The room service was slow, the “daily wine” included with our package was reduced to one bottle total, and housekeeping was inconsistent. The food was mostly disappointing, with only tacos, pizza, and coffee being decent. The pool was uncomfortably warm and didn’t feel clean. Even on checkout, no one helped with luggage, and the escalator was out of service. This was the worst resort experience we’ve had in Cancun. We made the best of it, but we won’t be coming back and can’t recommend it to others.
10
Mei
Sep 9, 2025
·
Stayed 3 nights
We thoroughly enjoyed our stay at the resort—it was so much fun exploring everything it had to offer. The staff were incredibly friendly, welcoming, and always quick to respond to any questions or requests, making us feel well taken care of throughout our visit. There were plenty of dining options with a great variety of cuisines, and we loved being able to try different foods at all times of the day. The property itself was beautiful, clean, and pleasantly fragrant everywhere we went. We especially appreciated the wide range of facilities, including the kids' club, indoor and outdoor gyms, spa, and swimming pool. Each day was filled with fun activities like movie nights, karaoke, beach volleyball, and beach soccer, which made the experience even more enjoyable. It was also heartening to see the resort’s commitment to inclusivity. Guests with disabilities had full access to all areas and were consistently assisted and cared for by attentive staff. We loved seeing such a diverse mix of people—of all ages and backgrounds—coming together and having a great time.
We thoroughly enjoyed our stay at the resort—it was so much fun exploring everything it had to offer. The staff were incredibly friendly, welcoming, and always quick to respond to any questions or requests, making us feel well taken care of throughout our visit. There were plenty of dining options with a great variety of cuisines, and we loved being able to try different foods at all times of the day. The property itself was beautiful, clean, and pleasantly fragrant everywhere we went. We especially appreciated the wide range of facilities, including the kids' club, indoor and outdoor gyms, spa, and swimming pool. Each day was filled with fun activities like movie nights, karaoke, beach volleyball, and beach soccer, which made the experience even more enjoyable. It was also heartening to see the resort’s commitment to inclusivity. Guests with disabilities had full access to all areas and were consistently assisted and cared for by attentive staff. We loved seeing such a diverse mix of people—of all ages and backgrounds—coming together and having a great time.
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AI-generated summary based on recent guest reviews
Location
Beachfront in the Hotel Zone with easy access to buses and AquaWorld; close to the airport. Seaweed sometimes limits beach use, and parts of the beach are described as small.
Related guest reviews
10
Estela
Jun 30, 2025
·
Stayed 4 nights
I really like the family environment and super clean hotel. The buffet food was really good. We weren’t able to get into the ocean due to the really bad seaweed. I wish they would clean it up. Other than that I would definitely return and stay here again.
I really like the family environment and super clean hotel. The buffet food was really good. We weren’t able to get into the ocean due to the really bad seaweed. I wish they would clean it up. Other than that I would definitely return and stay here again.
6
Anyssa
Jul 8, 2025
·
Stayed 4 nights
Pros: hotel is conveniently located in zona hotelera, next to attractions and main strip. The service was good and hotel staff is very attentive. Room service is 24-7 included with all inclusive stay. Pool area is nice and hotel usually has different activities going on. Cons: unfortunately got bit by bed bugs. Shower has only lukewarm water, no hot water. Buffet was ok but unfortunately our entire group of 15+ people got diarrhea during our stay. Not sure if it was the food or ice in the drinks but that was unpleasant
Pros: hotel is conveniently located in zona hotelera, next to attractions and main strip. The service was good and hotel staff is very attentive. Room service is 24-7 included with all inclusive stay. Pool area is nice and hotel usually has different activities going on. Cons: unfortunately got bit by bed bugs. Shower has only lukewarm water, no hot water. Buffet was ok but unfortunately our entire group of 15+ people got diarrhea during our stay. Not sure if it was the food or ice in the drinks but that was unpleasant
10
Shobha
Aug 18, 2025
·
Stayed 6 nights
Amazing. Great food options and great tasting food. Drinks were a little inconsistent from bar to bar but staff were warm and willing to go above and beyond. Pools were nice. Beach is usually nice but guessing this year was a bit of seaweed problem regardless of where you were. Rooms were clean and well appointed. Beds very comfy Definitely recommend and would love to go back.
Amazing. Great food options and great tasting food. Drinks were a little inconsistent from bar to bar but staff were warm and willing to go above and beyond. Pools were nice. Beach is usually nice but guessing this year was a bit of seaweed problem regardless of where you were. Rooms were clean and well appointed. Beds very comfy Definitely recommend and would love to go back.
8
masako
Aug 20, 2025
·
Stayed 7 nights
A good location for Aqua World tours and fun activities.
A good location for Aqua World tours and fun activities.
8
Stephanie
Aug 28, 2025
·
Stayed 4 nights
Very friendly staff. Pool was great always warm. Ocean view was beautiful. Lots of seaweed but not the hotels fault obviously.
Very friendly staff. Pool was great always warm. Ocean view was beautiful. Lots of seaweed but not the hotels fault obviously.
6
Cody
Oct 24, 2025
·
Stayed 4 nights
Beach is small. Dining wasn’t as described on Expedia. Limited dining and most places you had to pay extra for the good food. We could barely use the plunge pool as it was dirty and didn’t appear to be cleaned at all during our stay. Not very many activities going on during our stay.
Beach is small. Dining wasn’t as described on Expedia. Limited dining and most places you had to pay extra for the good food. We could barely use the plunge pool as it was dirty and didn’t appear to be cleaned at all during our stay. Not very many activities going on during our stay.
8
Mauricio
Nov 3, 2025
·
Stayed 3 nights
Espectacular las aguas cristalinas del mar, sin sargazo, y la playa totalmente limpia.
Espectacular las aguas cristalinas del mar, sin sargazo, y la playa totalmente limpia.
10
MAURICIO
Aug 28, 2025
·
Stayed 4 nights
Hotel Fiesta Americana is a great hotel to stay with family and friends. It is very friendly, the food options are amazing, and its people is warm and friendly. Our room had a terrace, and the terrace had whirlpool facing the Caribbean Ocean (hard to beat). It is also very well0located, if you like water activities, AquaWorld is right across the street (literally), no need to wait (or take) any kind of transportation. We left AquaWorld soaking wet, and just walk into the Hotel's pool :)
Hotel Fiesta Americana is a great hotel to stay with family and friends. It is very friendly, the food options are amazing, and its people is warm and friendly. Our room had a terrace, and the terrace had whirlpool facing the Caribbean Ocean (hard to beat). It is also very well0located, if you like water activities, AquaWorld is right across the street (literally), no need to wait (or take) any kind of transportation. We left AquaWorld soaking wet, and just walk into the Hotel's pool :)
10
RICHARD
Oct 14, 2025
·
Stayed 3 nights
Very accessible to the bus, which is very cost convenient. I cannot express how amazing the food is in here. The performances were amazing too. There is beach access the the customer service is amazing. Such a pleasant experience! I have stayed at tgis hotel at least 4 times within the las year. I look forward to being back. Dont miss out on the taco station!
Very accessible to the bus, which is very cost convenient. I cannot express how amazing the food is in here. The performances were amazing too. There is beach access the the customer service is amazing. Such a pleasant experience! I have stayed at tgis hotel at least 4 times within the las year. I look forward to being back. Dont miss out on the taco station!
10
Emily Rose
Jun 7, 2025
·
Stayed 3 nights
Exceptional service, beautiful location and right on the beach. Pool options. Family friendly but also great for couples. Good food options and variety. Excellent guest service and accommodations. Loved every moment of this vacation!
Exceptional service, beautiful location and right on the beach. Pool options. Family friendly but also great for couples. Good food options and variety. Excellent guest service and accommodations. Loved every moment of this vacation!
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AI-generated summary based on recent guest reviews
Dining
Varied options with some standouts like the cevicheria, but overall quality is inconsistent. Guests mention queues or no‑reservation policies, limited late‑night dining, surcharges at some restaurants, and drinks that can be sweet or watered down.
Related guest reviews
8
santiago
Jan 7, 2026
·
Stayed 5 nights
Staff was the best, amazing hospitality. JJ at the pool area and Pedro in the buffet were the best waiters. Unfortunately the a la carte restaurants' situation is a bit of a mess. You can't make reservations, so unless you leave the pool/beach very early to put your name down for a spot, you end up having to eat at the buffet every night. The first time we visited we could actually reserve ahead of time, so we had a chance to try all the restaurants.
Staff was the best, amazing hospitality. JJ at the pool area and Pedro in the buffet were the best waiters. Unfortunately the a la carte restaurants' situation is a bit of a mess. You can't make reservations, so unless you leave the pool/beach very early to put your name down for a spot, you end up having to eat at the buffet every night. The first time we visited we could actually reserve ahead of time, so we had a chance to try all the restaurants.
10
Javier
Jun 24, 2025
·
Stayed 4 nights
I will try to give my most honest review. Hotel is old but very well mantained, rooms feel a little old, bathroom feels renovated. What I like the most at this resort was that everytime I came to a bar for a drink there were bartenders available and there is no wait time or battle to get the bartender attention. There are plenty of food options, we were able to taste all dinning experience without a hassle. Lunch buffet is not good, try sticking to the pool/beach area and enjoy the options there (pizza, burgers, nachos, or even better, go to the Cevicheria which is a seafood restaurante very very good, you will always find a spot) Breakfast buffet is good with many options for breakfast. At night the lobby bar is the place to be, there is a sushi stand and a mexican tacos to get something fast while you wait for your reservation time. Personall is very nice and tip is very optional, they dont ask for tips which is nice since you normally dont bring cash on your swimsuit. The beach is better than the neighboor hotels. There was a bit of seaweed but two steps in the sand to pass it, and you are on the light blue water. The sea is very rough and deep, probably not very safe to have some children playing on the edge. Overall we liked our stay since the hotel es big but not huge, you can find everything within walking distance.
I will try to give my most honest review. Hotel is old but very well mantained, rooms feel a little old, bathroom feels renovated. What I like the most at this resort was that everytime I came to a bar for a drink there were bartenders available and there is no wait time or battle to get the bartender attention. There are plenty of food options, we were able to taste all dinning experience without a hassle. Lunch buffet is not good, try sticking to the pool/beach area and enjoy the options there (pizza, burgers, nachos, or even better, go to the Cevicheria which is a seafood restaurante very very good, you will always find a spot) Breakfast buffet is good with many options for breakfast. At night the lobby bar is the place to be, there is a sushi stand and a mexican tacos to get something fast while you wait for your reservation time. Personall is very nice and tip is very optional, they dont ask for tips which is nice since you normally dont bring cash on your swimsuit. The beach is better than the neighboor hotels. There was a bit of seaweed but two steps in the sand to pass it, and you are on the light blue water. The sea is very rough and deep, probably not very safe to have some children playing on the edge. Overall we liked our stay since the hotel es big but not huge, you can find everything within walking distance.
6
David
Feb 7, 2026
·
Stayed 3 nights
My stay at Fiesta Americana Condesa Cancun All Inclusive was overall average. The room itself was decent and comfortable, but noise was a noticeable issue. We could clearly hear people showering and water draining through the walls, which affected the overall comfort and sleep quality. The staff was a strong highlight of the stay. Everyone we interacted with was friendly, attentive, and provided great service throughout the resort. Amenities were decent for an all inclusive property and met expectations, though nothing particularly stood out. The food was also decent for an all inclusive resort. Most options were acceptable, but the standout was the ceviche spot, which was consistently the best food on the property. Drinks were mediocre and did not feel premium, even by all inclusive standards. Overall, it is a solid option if you value good service and a beachfront setting, but there is room for improvement in soundproofing, drink quality, and elevating the dining experience beyond average.
My stay at Fiesta Americana Condesa Cancun All Inclusive was overall average. The room itself was decent and comfortable, but noise was a noticeable issue. We could clearly hear people showering and water draining through the walls, which affected the overall comfort and sleep quality. The staff was a strong highlight of the stay. Everyone we interacted with was friendly, attentive, and provided great service throughout the resort. Amenities were decent for an all inclusive property and met expectations, though nothing particularly stood out. The food was also decent for an all inclusive resort. Most options were acceptable, but the standout was the ceviche spot, which was consistently the best food on the property. Drinks were mediocre and did not feel premium, even by all inclusive standards. Overall, it is a solid option if you value good service and a beachfront setting, but there is room for improvement in soundproofing, drink quality, and elevating the dining experience beyond average.
8
Paola A
Jan 3, 2026
·
Stayed 4 nights
Ya me había hospedado antes en este hotel y, en esa ocasión, la atención fue excelente. Sin embargo, esta vez la experiencia no fue igual. El hotel tiene bastante mantenimiento pendiente y, por ello, algunas áreas se ven algo deterioradas. La comida de los restaurantes fue lo que menos me gustó en esta visita.
Ya me había hospedado antes en este hotel y, en esa ocasión, la atención fue excelente. Sin embargo, esta vez la experiencia no fue igual. El hotel tiene bastante mantenimiento pendiente y, por ello, algunas áreas se ven algo deterioradas. La comida de los restaurantes fue lo que menos me gustó en esta visita.
8
DUANE
Aug 16, 2025
·
Stayed 5 nights
Food menu option were a bit disappointing. Two of the restaurants menus requires additional fees on half of the menu. I’ve never experienced that in years past. The upgrade fee is for a couple items, not half the menu. Bed was very comfortable. Bar staff and Don Roberto staff were amazing. Bar server Ana was the best!!! Bartender Cesar is incredible. Best drinks I’ve had on vacation!
Food menu option were a bit disappointing. Two of the restaurants menus requires additional fees on half of the menu. I’ve never experienced that in years past. The upgrade fee is for a couple items, not half the menu. Bed was very comfortable. Bar staff and Don Roberto staff were amazing. Bar server Ana was the best!!! Bartender Cesar is incredible. Best drinks I’ve had on vacation!
6
Cody
Oct 24, 2025
·
Stayed 4 nights
Beach is small. Dining wasn’t as described on Expedia. Limited dining and most places you had to pay extra for the good food. We could barely use the plunge pool as it was dirty and didn’t appear to be cleaned at all during our stay. Not very many activities going on during our stay.
Beach is small. Dining wasn’t as described on Expedia. Limited dining and most places you had to pay extra for the good food. We could barely use the plunge pool as it was dirty and didn’t appear to be cleaned at all during our stay. Not very many activities going on during our stay.
10
Fredrik
Dec 27, 2025
·
Stayed 14 nights
Great pool area and snacks. Good snacks and drinks service -thanks Osvaldo - buffé was good, but you can skip the hyped Brasas, which takes 1 hour to que for.. it was not good. Overall great resort! will come back, dont forget to book a dinner at nearby Harrys or Rosa Negra - worth the money!
Great pool area and snacks. Good snacks and drinks service -thanks Osvaldo - buffé was good, but you can skip the hyped Brasas, which takes 1 hour to que for.. it was not good. Overall great resort! will come back, dont forget to book a dinner at nearby Harrys or Rosa Negra - worth the money!
10
Kimberly
Aug 1, 2025
·
Stayed 4 nights
Staff is always friendly and the cevicheria is amazing!
Staff is always friendly and the cevicheria is amazing!
6
Majik
Nov 2, 2025
·
Stayed 4 nights
All in all a good experience. Was really hoping for amazing food but nothing I had was memorable. My group enjoyed the mussels and grilled squid but we definitely felt the cook’s slight irritation over us coming back for more. The Al pastor tacos from the taco place were good so it was really disappointing that they were closed three days out of our four day stay. Another thing that the hotel could definitely improve on is adding more nighttime activities. It was raining during our stay and because the pool closed early 7/8pm, our only options for entertainment were the rickety ping pong table, foosball table with missing handles and warped billiards table. We’re not heavy drinkers so without water activities, our evening we’re kind of boring. I would like to highlight that though the food and entertainment were lacking, we did feel like the staff went above and beyond for us; no interaction with any of them was unpleasant.
All in all a good experience. Was really hoping for amazing food but nothing I had was memorable. My group enjoyed the mussels and grilled squid but we definitely felt the cook’s slight irritation over us coming back for more. The Al pastor tacos from the taco place were good so it was really disappointing that they were closed three days out of our four day stay. Another thing that the hotel could definitely improve on is adding more nighttime activities. It was raining during our stay and because the pool closed early 7/8pm, our only options for entertainment were the rickety ping pong table, foosball table with missing handles and warped billiards table. We’re not heavy drinkers so without water activities, our evening we’re kind of boring. I would like to highlight that though the food and entertainment were lacking, we did feel like the staff went above and beyond for us; no interaction with any of them was unpleasant.
8
Patty Dina
Jun 27, 2025
·
Stayed 5 nights
Love the pools! Love the services. Great employees! Would be nice if the bar was open earlier! 9 or 10 am. Everything should be included when paying for All inclusive!!!!!!! Mexican Resturant the whole right of menu you have to pay! No bueno!
Love the pools! Love the services. Great employees! Would be nice if the bar was open earlier! 9 or 10 am. Everything should be included when paying for All inclusive!!!!!!! Mexican Resturant the whole right of menu you have to pay! No bueno!
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AI-generated summary based on recent guest reviews
10
Roberto
Apr 28, 2026
·
Stayed 3 nights
Amazing time at the resort and beach
Amazing time at the resort and beach
10
Anjan
Apr 16, 2026
·
Stayed 4 nights
Excellent
Excellent
10
jeff
Apr 15, 2026
·
Stayed 4 nights
Clean room friendly staff
Clean room friendly staff
10
Marisela
Apr 14, 2026
·
Stayed 6 nights
Enjoyed the services provided by the hotel..
Enjoyed the services provided by the hotel..
10
Ali
Apr 14, 2026
·
Stayed 7 nights
Amazing
Amazing
Boulevard Kukulcan Km 16.5 Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Location
Located in Cancun (Zona Hotelera), Fiesta Americana Condesa Cancun All Inclusive is within a 5-minute walk of Aquaworld and within 2 minutes by car from Kukulcan Plaza Shopping Mall. This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 7.5 mi (12.1 km) from Teatro de Cancún.
Aquaworld(0.2 miles)
Nichupté Lagoon(0.2 miles)
Oasis Arena(0.3 miles)
Maya Museum of Cancun(0.6 miles)
Iberostar Cancun Golf Course(0.7 miles)
Ballenas Beach(0.8 miles)
FAQs about Fiesta Americana Condesa Cancun - All Inclusive
Yes, free self-parking is available on-site. Valet parking is also offered.
Yes, breakfast is available, and guests can enjoy breakfast in the room.
Pets are allowed in specific rooms only, with a fee of USD 89 per pet, per night. Service animals are exempt from fees.
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability.
The property has limited wheelchair accessibility, including elevators and step-free entrances.
The hotel is located in Cancun's Zona Hotelera, within a 5-minute walk of Aquaworld and 2 minutes by car from Kukulcan Plaza Shopping Mall. It is approximately 2.2 miles from La Isla Shopping Mall and 7.5 miles from Teatro de Cancún.
Yes, the hotel features 2 outdoor pools, including a children's pool and an infinity pool. The pools are operational year-round.
Children are welcome at the property. One child aged 4 years or younger stays free when occupying the same room as a registered adult, using existing bedding.
The property does not specify the availability of cribs or extra beds. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- One child 4 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 89 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Body Treatments
Facial Treatments
Kids Club
Poolside Bar
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Bingo
Concierge Services
Activities
Swimming pool
Golf Course (nearby)
Beach (Nearby)
Scuba Diving
Karaoke
Billiards
Fishing
Playground
Child Pool
Pool Outdoor
Live Music
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Valet Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi