Name: Central Hotel Cheltenham by Roomsbooked
Address: 7 Portland Street, Cheltenham, England, United Kingdom, Cheltenham, Gloucestershire, GB
Price range: $61–$203 per night
Rating: 7.92

What guests think

Reviews of Central Hotel Cheltenham by Roomsbooked highlight a very central location and often friendly staff, alongside dated rooms and mixed cleanliness, with some guests praising value while others report uncomfortable beds, noise, and maintenance issues.

On-site parking exists but is limited and accessed via a narrow alley, so spaces are not guaranteed. Several rooms are spacious and include fridges or microwaves, but a lack of air conditioning meant fans were inadequate during hot weather. Expect a simple base that prioritises convenience over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but limited and accessed via a narrow alley; some guests found spaces while others struggled or paid elsewhere.

Related guest reviews

2

Linda

May 31, 2023

·

Booked for four nights and left after two! Rooms are nothing like the pictures. Serious neglect. Water heater broke on day two so was not able to shower and that was when we decided to just leave despite paying for two more nights. Bed was falling apart and like sleeping on the floor. Parking was down a narrow alley and limited to 7 vehicles.

2

Ian

May 26, 2024

·

Stayed 1 night

The hotel was the worst i have ever stayed in, its was non smoking but it stank of smoke in the corridor which drifted into our room and i mean a lot of smoke, we paid an extra £10 for late check out but the maid opened the door twice to clean the room. The room had no lock on the door, the bed was half made, I had to fix the mattress cover and make the bed sheet fit. Carpark had space for 6 cars but hotel had over 20 rooms, we ended up having to pay for parking.

10

Linda

Sep 19, 2023

·

Stayed 1 night

My stay was with 2 sisters, we were given 3 single beds as requested. The room was spotless and perfect for our needs. If you desired there is a TV too. The hotel is a listed building and obviously old but fascinating . Parking available at the rear. Central to the city .

6

Hugh

Jun 18, 2023

·

Stayed 1 night

Very small and tired room. Difficult parking down a back alley

4

Emily

Jun 8, 2024

·

Stayed 1 night

Property could do with a makeover, however, great location, we managed to get parking at the hotel and the room had clean sheets on the bed, it was warm and had a good shower. Good for a cheap 1 night stay if you’re only planning to sleep and then head out.

2

Dilipkumar

Jul 2, 2023

·

Stayed 1 night

Like - Free parking Disliked - carpet sticky and smelly in places. bed was worst, substantial dip in middle of mattress, could not sleep, backache in the morning.

6

Adrian

Mar 31, 2025

·

Stayed 1 night

Basic room. Accessible parking in centre of the town

10

Scott

Aug 14, 2025

·

Stayed 2 nights

Great hotel , ideally situated very safe area, nice parking & very clean amenities

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Cleanliness

Cleanliness is inconsistent: some guests found rooms and bathrooms very clean or spotless, while others reported dirty, stained carpets, strong odours, and occasional pests. Wear like damp patches and peeling paint was also noted.

Related guest reviews

10

Scott

Oct 17, 2025

·

Stayed 3 nights

Very clean spacious room with friendly staff

4

Ethan

Oct 7, 2024

·

Stayed 1 night

The bathrooms was clean and tidy but the room was dirty. The bed sheets had hair on them and the heater wasn't working properly.

4

Jamie

Dec 17, 2024

·

Stayed 1 night

Pictures don’t do it justice! Dingy room, strong damp smell, bed sheets didn’t fit the bed, kettle but no cups. Not the best!

10

Linda

Sep 19, 2023

·

Stayed 1 night

My stay was with 2 sisters, we were given 3 single beds as requested. The room was spotless and perfect for our needs. If you desired there is a TV too. The hotel is a listed building and obviously old but fascinating . Parking available at the rear. Central to the city .

2

Brambledown

Jul 23, 2025

·

Stayed 2 nights

The staff were extremely helpful and the bathroom was clean. We paid an exorbitant amount for a room which was beyond shabby in a hotel which was in a worse condition than the room. There had been a problem with our booking and the staff were extremely helpful sorting our accommodation out, that was the highlight of the trip. The carpets in the corridors were filthy, with a number of stains of unknown origin. The room was small with peeling paint around the windows and a slightly cleaner carpet than the hallway. We go to a lot of hotels due to our work and this is not the worst place we have stayed at, it's the second worst.

8

Anthony

Mar 4, 2023

·

Stayed 2 nights

Nice stay and very clean

2

Becky

Aug 24, 2025

·

Stayed 1 night

On check-in we were required to hand over our driving licence which they photocopied. When we questioned this we were told it was for health and safety reasons and if we didn’t allow them to do this we couldn’t stay. There is no reason to do this and I worry about identity fraud…. Rooms were run down and dirty with filthy carpet, torn shower mat and ripped mattress. Photos don’t match the rooms. Would not recommend.

2

Sam

Oct 19, 2025

·

Stayed 1 night

Staff seemed nice enough, but for £110 for one night the hotel was manky. The room smelled like an old people’s home, the carpet and interior were extremely dated, the ceiling had damp damaged, the bathroom smelled like it had been doused in cheap bleach and I’m not too sure the bed was even clean. I couldn’t have complained if it were a cheap room but it was way overpriced

10

Scott

Aug 14, 2025

·

Stayed 2 nights

Great hotel , ideally situated very safe area, nice parking & very clean amenities

4

Melanie

Nov 13, 2025

·

Stayed 1 night

Rooms were so run down. Stains on carpets and furniture, towels frayed, one person in my party found dead roaches. Just not a good experience.

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Rooms

Rooms vary: several are spacious and include a fridge or microwave, but many feel dated with worn furnishings and uncomfortable or sagging mattresses. Heat and the lack of air conditioning made some stays uncomfortable, and street or corridor noise can intrude.

Related guest reviews

6

Neil

May 20, 2025

·

Stayed 3 nights

Stayed in early May. We had room 15 street level at the front. Plenty of space, more like a suite with a sofa and TV at one end and 2 single beds at the other with another TV. There was a fridge and tea and coffee. Bathroom looked to have recently been tidied up but the rest of the room needs refreshing. There were no real mattresses, only pieces of foam cut to shape. Probably would not stay here again.

8

Nerissa

Dec 7, 2024

·

Stayed 1 night

Lovely staff, room was fine for a one night stay. Only downside was not having enough sleep due to my room close to the reception and hearing cars drive through as my room was close to the street.

6

Synneve

Jun 27, 2025

·

Stayed 4 nights

The staff was accommodating of several requests we had, and the mini fridge in the room was a plus. The two fans we borrowed were not enough to cool the room during the heat wave, so sleep was uncomfortable.

8

douglas

Jul 4, 2025

·

Stayed 8 nights

The mattress was well used and sagged In middle No AC Room did have micro wave and fridge

10

Melvyn

Sep 25, 2025

·

Stayed 1 night

Excellent far exceeded expectations even had a fridge, microwave and biscuits!

4

Christian

Jun 15, 2025

·

Stayed 1 night

Not as expected. Given the pictures you would expect a well maintained, high quality boutique type hotel. This felt more of hostel, Building requires maintenance, everything was was worn and dated. Bathroom was not to a good standard at all.

10

Daniel

Jul 24, 2023

·

Stayed 1 night

Good sized room with mini kitchen, pleasant staff. Gave a lot of details & information on the area

4

Rupert

Aug 6, 2023

·

Stayed 1 night

Too hot with the windows closed too noisy with the windows open. VERY tired building decor and facilities. Although I think it was reasonably clean, it didn’t feel like it because it was so run down.

6

IAN

Nov 19, 2023

·

Stayed 1 night

Triple room very basic. Beds & pillows not the most comfortable. Ok for one night attending Cheltenham races but not longer.

6

Adrian

Mar 31, 2025

·

Stayed 1 night

Basic room. Accessible parking in centre of the town

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Service

Staff are frequently described as friendly and helpful, accommodating requests for many guests. Some policies and responses disappointed others, including ID photocopying at check-in, maintenance not being fixed promptly, and noise issues not being managed.

Related guest reviews

10

Scott

Oct 17, 2025

·

Stayed 3 nights

Very clean spacious room with friendly staff

8

Michelle

Aug 13, 2023

·

Stayed 1 night

They're trying; front desk staff were all very pleasant and helpful. Room was good size, nicely stocked with mini-frig and microwave. No lift but not a problem for us. Carpet needs updating.

10

Neil

Dec 6, 2025

·

Stayed 1 night

Amazing value for the money. Really friendly and helpful staff. Room clean and well equipped but decor a little tired. Lovely en-suite. Overall well above my expectations.

10

Scott

Aug 4, 2025

·

Stayed 2 nights

Great hotel perfectly situated, very clan and tidy, friendly staff, very pleasant stay.

2

Daniella

Jan 21, 2024

·

Stayed 1 night

Extremely noisy at all times with other guests continuously breaking hotel rules with extreme noise including music, shouting, swearing, running around despite me ringing reception numerous times up to 3am. It was however clean and central to town

2

Brambledown

Jul 23, 2025

·

Stayed 2 nights

The staff were extremely helpful and the bathroom was clean. We paid an exorbitant amount for a room which was beyond shabby in a hotel which was in a worse condition than the room. There had been a problem with our booking and the staff were extremely helpful sorting our accommodation out, that was the highlight of the trip. The carpets in the corridors were filthy, with a number of stains of unknown origin. The room was small with peeling paint around the windows and a slightly cleaner carpet than the hallway. We go to a lot of hotels due to our work and this is not the worst place we have stayed at, it's the second worst.

6

PATRICK

Sep 24, 2023

·

Stayed 1 night

Overnight stay in Cheltenham to attend local Film Festival. Hotel centrally located with attentive staff. Stayed in Room 10 (suitable for one guest). Generously stocked tea and coffee. Kettle in great condition. Furniture overall had seen a lot of use. Bed comfortable. Small TV but serviceable. Did not use Wi-Fi. In relation to cost, it was good. Would stay again.

2

Becky

Aug 24, 2025

·

Stayed 1 night

On check-in we were required to hand over our driving licence which they photocopied. When we questioned this we were told it was for health and safety reasons and if we didn’t allow them to do this we couldn’t stay. There is no reason to do this and I worry about identity fraud…. Rooms were run down and dirty with filthy carpet, torn shower mat and ripped mattress. Photos don’t match the rooms. Would not recommend.

6

Ulf

Nov 11, 2025

·

Stayed 3 nights

Perfect location, clean, nice welcome Everything good ..except that the refrigerator didn’t work and they didn’t fix it.

10

Baljit

Jan 12, 2025

·

Stayed 4 nights

Staff were reslly nice snd friendly

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Location

Central and convenient for shops, restaurants, and transport, with easy access to the racecourse.

Related guest reviews

8

Kevin

Oct 29, 2024

·

Stayed 1 night

Great location for shops, bars and restaurants.

10

Myra

Jun 21, 2025

·

Stayed 1 night

Needs abit of tlc. Very convenient

10

Linda

Sep 19, 2023

·

Stayed 1 night

My stay was with 2 sisters, we were given 3 single beds as requested. The room was spotless and perfect for our needs. If you desired there is a TV too. The hotel is a listed building and obviously old but fascinating . Parking available at the rear. Central to the city .

10

Scott

Aug 4, 2025

·

Stayed 2 nights

Great hotel perfectly situated, very clan and tidy, friendly staff, very pleasant stay.

6

PATRICK

Sep 24, 2023

·

Stayed 1 night

Overnight stay in Cheltenham to attend local Film Festival. Hotel centrally located with attentive staff. Stayed in Room 10 (suitable for one guest). Generously stocked tea and coffee. Kettle in great condition. Furniture overall had seen a lot of use. Bed comfortable. Small TV but serviceable. Did not use Wi-Fi. In relation to cost, it was good. Would stay again.

6

Ulf

Nov 11, 2025

·

Stayed 3 nights

Perfect location, clean, nice welcome Everything good ..except that the refrigerator didn’t work and they didn’t fix it.

8

Hayden

Sep 28, 2024

·

Stayed 1 night

close to the town centre and easy transport to the racecourse,

6

Jason

Aug 25, 2024

·

Stayed 1 night

Worse bed ever. Dump of a hotel but location was great

6

Adrian

Mar 31, 2025

·

Stayed 1 night

Basic room. Accessible parking in centre of the town

10

Scott

Aug 14, 2025

·

Stayed 2 nights

Great hotel , ideally situated very safe area, nice parking & very clean amenities

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Dining

Not enough information in reviews.

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Month	Average price
January	$74
February	$77
March	$154
April	$75
May	$78
June	$90
July	$99
August	$84
September	$94
October	$90
November	$99
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $88	5 $122
6 $61	7 $95	8 $95	9 $94	10 $88	11 $80	12 $122
13 $74	14 $95	15 $95	16 $95	17 $80	18 $80	19 $122
20 $61	21 $95	22 $95	23 $95	24 $80	25 $80	26 $122
27 $61	28 $95	29 $95	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $88	3 $122
4 $61	5 $95	6 $95	7 $95	8 $88	9 $88	10 $122
11	12 $95	13 $94	14 $95	15 $88	16 $88	17 $122
18 $61	19 $95	20 $95	21 $95	22 $88	23 $169	24 $203
25 $61	26 $95	27 $95	28 $95	29 $88	30 $91	31 $122

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

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Security deposit

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