Name: Holiday Inn Express Portsmouth – North by IHG
Address: Eastern Road, Portsmouth, England, United Kingdom, Portsmouth, Hampshire, GB
Price range: $67–$273 per night
Rating: 8.13

What guests think

At Holiday Inn Express Portsmouth – North by IHG, guests often commend spacious, clean rooms and friendly staff, but repeatedly note paid parking, occasional check-in or service delays, and intermittent housekeeping or maintenance problems that can detract from comfort.

The location is convenient for the motorway and ferry, though it feels isolated and some rooms experience traffic noise. Breakfast is included and generally decent, yet service can be chaotic at peak times, while evening meals are limited and mixed in quality. Overall, expect a good-value, no-frills stopover if you are driving.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are available, though evening options are limited and occasionally run out; on-site parking is paid and can be confusing to register.

Related guest reviews

10

alexandra

Jun 17, 2025

·

Stayed 4 nights

Great place, shame its on a main roundabout however nice open area/park behind. (Good for dog walkers) Food options for evening meals, if you want, are very limited. Parking confusing as parking also accommodates for the park and non hotel users. I was charged twice. Needs to be more clear ( use the machine in the hotel reception when arrive). Staff friendly and helpful. Plenty to do, however driving or taxis are a must.

2

Sam

Oct 12, 2025

·

Stayed 2 nights

Food waa horrible and gave us wrong orders aswell, told there was a 24hr bar but actually noone had a licence to keep the bar open on the property

10

Martin

Aug 5, 2025

·

Stayed 2 nights

Modern hotel , very nice and clean. A little miffed that the car parking was not included in the hotel price.

10

Colin

May 1, 2023

·

Stayed 3 nights

Not happy paying for parking

8

Jack

May 19, 2024

·

Stayed 1 night

Holiday Inn have a standard which is user friendly. I felt having to pay for parking in a purpose built out of the way hotel was a bit harsh though

6

Don

Feb 16, 2025

·

Stayed 3 nights

Stayed three nights. Only ate dinner on the first night which wasn’t very good. Room was fine and clean. Staff were very helpful and pleasant. Breakfast at weekend (half term) was chaotic with lots of items running out and taking ages to be replaced. Car parking charge unclear. Supposed to be £5 per 24 hours but turned out to be any part of a day therefore charged £20 for 3 nights ( two whole days and two part days) 63 hours in total not more than 72.

8

Peter

May 26, 2025

·

Stayed 1 night

Friendly and professional staff. Food was good, decent beers on tap. Shame there was no sports channels to watch the football.

8

Mike

Dec 9, 2022

·

Stayed 2 nights

Good stay, disappointed to have to pay for parking, which I hadn't't read about prior to booking

10

Alice

Apr 16, 2025

·

Stayed 1 night

Great value for money and lots of parking space

8

David

Apr 15, 2024

·

Stayed 2 nights

Good for a few nights stay, lots of parking but it will cost you.

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Cleanliness

Rooms are frequently described as clean and modern, but there are recurring reports of dirty carpets or corridors, musty smells, flies, and missed or poor housekeeping.

Related guest reviews

6

Scott

Aug 5, 2023

·

Stayed 4 nights

The place needs a good clean, corridor carpets dirty and lots of dust around the carpet in the room.

10

carol

Nov 29, 2025

·

Stayed 2 nights

Very clean, wonderful staff, large bedroom room and bathroom, well stocked and spotless

8

Deborah

Oct 13, 2025

·

Stayed 1 night

We were very impressed with the size of our room and the quality of all the furnishings. The bathroom was immaculate and the whole experience exceeded our expectations considering the price we paid, excellent value for money !

4

Alice

Feb 9, 2025

·

Stayed 2 nights

The hotel needs a bit of a freshen up. There was a very bad smell in the main corridors which instantly caught our attention. The cleanliness of the room also wasn’t great. There were stains all over the carpet and the flooring in bathroom. Upon lifting the toilet seat, there was also a lovely gift on the seat (a hair) which was concerning, it looked like the seat hadn’t been cleaned. The room was very spacious and had a lot of floor space, yet the bed was pushed right next to the window. There was very minimal space to get into bed and could feel a draft from the window. It also meant I felt like my head was laying on the table next to the bed at points. Breakfast was also poor. The coffee machine was broken the second morning of our stay. Let’s just say I wouldn’t rush back!

6

Vincent A

Mar 24, 2024

·

Stayed 1 night

Cleanliness wasn’t the best marks on bed linen, sofa bed stained, carpets grubby, lights in room very dull, musty smell especially in halls/landing. Staff were helpful/friendly free breakfast wasn’t bad, wouldn’t say worst I’ve stayed in but given choice I wouldn’t stay again.

2

Philip Anthony Hobden, Robert Alexander

May 6, 2025

·

Stayed 14 nights

Poo stained matress, didn't get towels replaced multiple times, no water pressure, general feelings of being unclean.

4

Colin

Jun 13, 2023

·

Stayed 3 nights

The hotel certainly needs some TLC and unfortunately some of the staff need to attend customer service refresher training. Having to now pay for car parking adds to the cost of staying here, and the number of rats running around outside at dusk and early morning is quite disturbing. But that is what happens when bins are left overflowing and not emptied on a regular basis. Despite reception knowing the room next door to me had flooded, nothing was mentioned about it until I informed reception that there was also water in my room. Although due to check out the following day, I was not offered an alternative room and had to spend the night with the smell of wet carpet. Would I stay here again, after doing so for the last few years, I have to say, it’s extremely doubtful.

8

Andrew

Jul 22, 2025

·

Stayed 1 night

the food we had was very much overcooked there were lots of dead flies lying on the window sill in the dining room

6

Roger

Jul 30, 2025

·

Stayed 2 nights

Our room had multiple tiny flies on the window sill when we arrived. There was no limited access to the accommodation area, enabling others to walk in unchecked. We have just stayed at your Watford hotel wh

4

Samuel

Aug 18, 2025

·

Stayed 2 nights

Room dirty on check in, beds very uncomfortable

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Rooms

Rooms are generally large and modern with comfortable beds. Some guests report road noise, weak showers or air-conditioning issues, limited storage and no fridge in some rooms, and uncomfortable sofa beds.

Related guest reviews

8

Adil

Aug 16, 2025

·

Stayed 4 nights

The hotel room it is good enough and big but unfortunately no any cupboard for the clothes and also the restaurant is very poor in the breakfast and most of the time some food is not enough for the people and all the time for the four days something missing . it should be the breakfast better than this. some people that don’t eat sausage or pork I have to be something else for this people.

10

Jonathan

Nov 2, 2025

·

Stayed 1 night

Clean and spacious room in a very modern hotel. Friendly, helpful staff

10

Damian

May 30, 2024

·

Stayed 1 night

Hotel generally clean and well set out. The biggest problem was the double sofa bed, the springs were practically coming through the mattress, very uncomfortable stay indeed with the children.

8

Mike

Aug 24, 2023

·

Stayed 2 nights

The hotel itself is adequate, fairly modern and updated in places, but also a little tired in others. unfortunately the room I had was let down by a very poor shower, a light trickle of water could describe it at best, along with a loose handle grip! two things are upmost in a hotel room, the bed and a good shower. I wasn't that impressed with the hallway and stairs which looked like they hadn't seen a vacuum in weeks.

8

Barbara

Jun 26, 2025

·

Stayed 1 night

The room was a good size with a nice bathroom. We did not like the connecting door as we could hear the next door occupants and the noise from the road was so bad that we thought the window was open. Certainly more needs to be done to insulate noise pollution in the rooms facing the exceedingly busy road outside. Otherwise the bed was comfortable and the shower good. Breakfast was also very good.

10

Wendy

Nov 24, 2025

·

Stayed 2 nights

Room was amazing great size for the

10

Ali

May 10, 2025

·

Stayed 1 night

The room was huge and very comfortable. The staff were fantastic, we received brilliant service from start to finish, perfectly situated for the ferry port!!

6

Karen

Jun 27, 2025

·

Stayed 1 night

Location wise this hotel is great, we had an early ferry departure to France & the hotel is less than 10 minutes drive to the port. However, our night’s sleep was poor because the mattress was severely sunken in the middle; it should have been replaced sometime ago.

6

Brendan

Jun 23, 2025

·

Stayed 2 nights

No fridge in room. There should be a lift from the ground to the first floor. Very spread out and long corridors. Breakfast was chaotic. Generally a good hotel and easy to get to and from. Clean and modern room.

8

Christopher

Apr 16, 2024

·

Stayed 1 night

Good stay, but mattress was so soft that it might as well not have been there. Unable to turn the heating down below 18C or turn the aircon on, so we left it turned off which made the room rather stuffy. Still a good venue and good location for those travelling to events at Goodwood.

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Service

Staff are widely praised as friendly and helpful, but busy periods and shortages lead to slow service, housekeeping gaps, and occasional check-in or response issues.

Related guest reviews

8

Teresa

Nov 24, 2025

·

Stayed 1 night

Great breakfast. Lovely staff from reception to restaurant in the morning. Late check in after ferry, disappointed that there was NO red wine at all for my night cap. WiFi was also unavailable following poor weather. Room was large. Clean and very comfortable.

6

Jules

Aug 31, 2025

·

Stayed 2 nights

Unfortunately there was a staff shortage so any room servicing was not available at a very busy time with lots of guests The staff who were working were very kind and efficient and had to tolerate drunken abuse from a guest in the bar which was uncomfortable for other guests particularly children Table clearing at breakfast was a mammoth task and the staff responsible (two gentlemen we could see) were fantastic, credit where due, outside the building bins full and messy but we could see why

4

Farid

Sep 1, 2025

·

Stayed 2 nights

They didn’t provide the room service due to the shortage staff. Breakfast area was crowded and miss managed we had to wait to find a table for long time. Lots of people arrived at the same time between 8-9 am and the hotel staff could manage properly the tables was dirty and the foods quality weren’t good at all. It doesn’t worse For the price of 125£ per night

4

Singleton

Jul 30, 2025

·

Stayed 1 night

Arrived three quarters of an hour after check in time, was advised the room would be ready in ten minutes, fifteen minutes later another member of staff advised us the room would be ready in ten minutes. I told them we had already been waiting fifteen minutes, at which point I was told he had spoken to housekeeping himself and they had said ten minutes. We were offered on both occasions a free drink. Fifteen minutes later the room became available. This meant we had to wait half an hour. On check out I was advised that I had been marked down as a no show, the helpful receptionist corrected the error and apologised for the inconveniences of yesterday’s wait and the error on the system. Both receptionist yesterday were apologetic but I feel that the waiting time was unacceptable

8

Toby

Oct 7, 2024

·

Stayed 1 night

Check in was without issue, the lady at reception was very polite. Room was comfortable and clean. There was however a fire alarm activated at around 11pm, which did not cancel for sometime which caused several of us to start to evacuate. No staff were visible and had to contact reception to find out whether we still had to leave the building.

10

Malene

Apr 7, 2024

·

Stayed 1 night

Great value for money and excellent staff. Ali was friendly but efficient when checking us in and kudos to the staff working the breakfast as it was literally a stampede of people, rushing to get their food, pitting croissants in the toaster in spite of the obvious sign saying NOT to…and Russell (staff member) was cool, calm and collected, really friendly and chipper. Everyone worked really hard and the minute something ran out, it was immediately replenished. Great work guys. The rooms are a great size and for the price, it’s really good value for money. Only issue is parking and having to pay £6 per day. If they included this cost in the room, no one would bat an eyelid and it would still be competitively priced.

10

Adele

Aug 18, 2025

·

Stayed 1 night

The staff were so friendly, going above and beyond to make us feel welcome. The cleanliness of the hotel was excellent as was the quality and comfort of the modern bedrooms. The food and service excellent too. Very good value hotel with a relaxed and friendly atmosphere.

10

Ricky

Apr 22, 2025

·

Stayed 1 night

Very friendly staff, from Duty Manager, reception, bar and waitresses, very clean tidy room, very comfortable bed. Good quality curtains ensured a good night's sleep. Ate in the restaurant which was good, plenty of choices for the inclusive breakfast.

4

Mark

Sep 1, 2024

·

Stayed 1 night

Hotel staff on reception and bar were awful. Slow and clearly did not want to be there. Poor food options in the evening unless you want pizza and fish and chips. Hotel needs a lock of paint and another hotel that makes a crazy amount of money from the car park. Just put the cost of the car park in the room hire so we know what the total stay costs.

4

Phil

Aug 15, 2025

·

Stayed 4 nights

I can honestly say this is the worst holiday inn express ive ever stayed at. The staff i spoke to were not helpful at all in fact most would barely speak and very clearly did not want to be there. When checking in the guy only spoke to tell me what my room number was. The bathroom in my room was infested with flies. I stayed for 4 nights and never had housekeeping come in once even though the sign was on my door for it to be done. Instead i got a note under my door saying that they had been unable to make it up. Overall it was awful and i will never go back

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Location

Convenient for the motorway and ferry port with easy access by car, but relatively isolated and not very walkable; some rooms pick up traffic noise.

Related guest reviews

10

Shaun

Jul 10, 2025

·

Stayed 1 night

Accessibility from the motorway is good.

8

Ian

Jun 3, 2023

·

Too far from downtown Portsmouth unless you have a car.

10

alexandra

Jun 17, 2025

·

Stayed 4 nights

Great place, shame its on a main roundabout however nice open area/park behind. (Good for dog walkers) Food options for evening meals, if you want, are very limited. Parking confusing as parking also accommodates for the park and non hotel users. I was charged twice. Needs to be more clear ( use the machine in the hotel reception when arrive). Staff friendly and helpful. Plenty to do, however driving or taxis are a must.

8

STEPHEN

Jun 29, 2024

·

Photos make it look better than in person. The price is good for its value. It is not very walkable since it is right off the motorway and there is nothing nearby worth walking too. The restaurant has good food and a good selection of beers.

10

Andrew

Jul 7, 2025

·

Stayed 1 night

A great place to stay if travelling through Portsmouth. Handy for services. Plenty of parking

10

Matthew

Aug 26, 2025

·

Stayed 1 night

Convenient for overnight stay after ferry from France

8

Niall

Sep 22, 2025

·

Stayed 1 night

Breakfast decent Isolated location (apart from petrol station) but felt safe

8

Alan Steven

Jul 7, 2025

·

Stayed 1 night

Good location with quick and easy access into Portsmouth. Good price which included breakfast which was very good to.

10

Margaret M

Dec 9, 2024

·

Stayed 1 night

This hotel had the most comfortable beds of our entire trip. Nice breakfast buffet and great location right off the highway.

6

Maria

May 16, 2024

·

Stayed 4 nights

Hotel is good for one night stay, no more than that if you do not have a car, it is far aesy from town and restaurants

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Dining

Breakfast is included and often good, but frequently crowded with slow replenishment or items running out. Evening dining is limited, with mixed quality and occasional delays.

Related guest reviews

8

Teresa

Nov 24, 2025

·

Stayed 1 night

Great breakfast. Lovely staff from reception to restaurant in the morning. Late check in after ferry, disappointed that there was NO red wine at all for my night cap. WiFi was also unavailable following poor weather. Room was large. Clean and very comfortable.

6

Jane

May 21, 2025

·

Stayed 2 nights

Room was clean bed comfortable. breakfasts ok, ordered an evening meal which was inedible . Sent it back and the replacement was not much better. I’m not one to complain . this was the first time I’ve ever sent a meal back

8

Suzanne

May 23, 2025

·

Stayed 1 night

Arrived at hotel 20 min earlier than the check in time. Was told our room wasn’t ready but we could sit and wait till 3pm if we wanted. Nice quite hotel, there was also a restaurant on site but quite a few things off the menu, due to deliveries/ staffing. Very comfortable beds. Great breakfast, plenty of choice.

4

Farid

Sep 1, 2025

·

Stayed 2 nights

They didn’t provide the room service due to the shortage staff. Breakfast area was crowded and miss managed we had to wait to find a table for long time. Lots of people arrived at the same time between 8-9 am and the hotel staff could manage properly the tables was dirty and the foods quality weren’t good at all. It doesn’t worse For the price of 125£ per night

8

M

Aug 26, 2025

·

Stayed 1 night

Cheap and cheerful. Comfortable enough for a night. Good hot showers and nice (Dove Brand) shampoo/soap. Clean bathrooms. Good breakfast although very crowded and refills hard to keep up with amount of people coming through. Staff were generally pleasant and accomodating.

6

Matt

Mar 10, 2025

·

Stayed 1 night

Clean Comfy Rooms, the most chaotic breakfast service I have ever experienced. 1- Ran out of cups 2 - Ran out of glasses 3 - Ran out of Cutlery 4 - Ran out of Baps Total Joke.

6

Donald

Jun 7, 2025

·

Stayed 1 night

Everything was absolutely fine except the breakfast. Particularly impressed with the the check in experience. However, it was a great shame to find all the food at breakfast was cold, especially as we were there when it opened at 06.30hrs.

8

Andy

Aug 25, 2025

·

Stayed 1 night

Great room and very friendly staff A late bar which is always great. Breakfast was poor as there was little food left. It was exceptionally busy due to a temporary campsite nearby- I think a lot of campers had sneaked in as room numbers were not checked.

8

Susan

Sep 5, 2025

·

Stayed 1 night

Check in fine, room is fine. Dinner service abysmal although food was good (when we finally got it).

6

Mandy

Jun 2, 2025

·

Stayed 1 night

The hotel is a little tired but still comfortable. I wouldn’t recommend eating here though. The evening meal was pretty grim.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$85
March	$84
April	$95
May	$96
June	$112
July	$152
August	$116
September	$118
October	$89
November	$72
December	$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $111	5 $129
6 $79	7 $145	8 $209	9 $165	10 $127	11 $125	12 $131
13 $79	14 $145	15 $169	16 $178	17 $273	18 $172	19 $227
20 $93	21 $104	22 $144	23 $129	24 $120	25 $109	26 $120
27 $74	28 $108	29 $129	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $91	3 $105
4 $74	5 $99	6 $134	7 $125	8 $81	9 $81	10 $109
11 $67	12 $99	13 $123	14 $131	15 $81	16 $111	17 $186
18 $82	19 $89	20 $114	21 $114	22 $84	23 $95	24 $123
25 $69	26 $114	27 $128	28 $119	29 $81	30 $79	31 $92

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Express Portsmouth – North by IHG

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