Our experience fell well below the standard advertised for the price paid and represented very poor value for money. There were some positives: the children’s evening entertainment was very good, Merkado staff were generally friendly, and the golf cart drivers were helpful. Unfortunately these were outweighed by significant problems. The room was poorly prepared on arrival. The TV and phone did not work on day one; although the TV was replaced it malfunctioned for much of the stay. The shower head was detached, the toilet seat broken, and the room felt run down with poor finishing. We booked a king bed but received two doubles, and a pre-requested baby cot arrived late and was extremely old and unsuitable. Restaurant access was a constant frustration. We were repeatedly told our preferred restaurant was unavailable and directed to the buffet, yet availability suddenly appeared on our final night despite many empty tables, suggesting restricted capacity. Breakfast quality was very poor; at 6:40am we were refused service until 7:00am despite food already being laid out. Bazaar staff appeared disengaged and we witnessed tables cleaned using used tissues. A serious privacy breach occurred when staff attempted to enter our room seconds after knocking while we were asleep and not dressed, waking our baby. At 4:45pm, while facilities were still open, we were refused beach towels, preventing proper beach use. Checkout luggage assistance took over an hour Not value for money
Our experience fell well below the standard advertised for the price paid and represented very poor value for money. There were some positives: the children’s evening entertainment was very good, Merkado staff were generally friendly, and the golf cart drivers were helpful. Unfortunately these were outweighed by significant problems. The room was poorly prepared on arrival. The TV and phone did not work on day one; although the TV was replaced it malfunctioned for much of the stay. The shower head was detached, the toilet seat broken, and the room felt run down with poor finishing. We booked a king bed but received two doubles, and a pre-requested baby cot arrived late and was extremely old and unsuitable. Restaurant access was a constant frustration. We were repeatedly told our preferred restaurant was unavailable and directed to the buffet, yet availability suddenly appeared on our final night despite many empty tables, suggesting restricted capacity. Breakfast quality was very poor; at 6:40am we were refused service until 7:00am despite food already being laid out. Bazaar staff appeared disengaged and we witnessed tables cleaned using used tissues. A serious privacy breach occurred when staff attempted to enter our room seconds after knocking while we were asleep and not dressed, waking our baby. At 4:45pm, while facilities were still open, we were refused beach towels, preventing proper beach use. Checkout luggage assistance took over an hour Not value for money