Is parking available at the property?

Free valet parking is available on-site for guests.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 3:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the property in advance.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Specific details on pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located on the waterfront, within a 15-minute drive of Punta Cana Beach and Juanillo Beach. It is approximately 13.8 km from Punta Cana International Airport and close to attractions like El Dorado Water Park and Indigenous Eyes Ecological Park.

Does the property have a swimming pool?

Yes, the property features 4 outdoor swimming pools and 2 hot tubs. Pool access is available from 9:00 AM to 7:00 PM.

What are the policies regarding extra beds and cribs?

Guests must contact the property in advance to reserve cribs or rollaway beds. Extra-person charges may apply depending on property policy.

Hyatt Ziva Cap Cana Resort in Punta Cana

Average nightly price at Hyatt Ziva Cap Cana by month, last 12 months (USD)
Month	Average price
January	$1,098
February	$1,112
March	$969
April	$942
May	$831
June	$859
July	$908
August	$697
September	$562
October	$667
November	$754
December	$1,198

What guests think

At Hyatt Ziva Cap Cana, travellers consistently praise the exceptionally friendly staff, spotless grounds, and family-friendly amenities like the pools, large gym, and water park, while noting generally very good food with some inconsistencies and occasional wait times.

Many reviews highlight recurring seaweed at the beach that can reduce water clarity or limit swimming, though loungers and pools are plentiful. Rooms are generally spacious and comfortable with balconies and swim-ups, but a few guests reported AC or cleanliness issues and occasional patchy Wi-Fi. Overall, expect a clean, activity-rich, service-forward stay that suits families especially well.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-maintained pools, a fun water park, an impressive gym, and a popular spa earn frequent praise; nightly entertainment and the kids club are appreciated. Seaweed often affects the beach water, but the resort areas stay clean.

Related guest reviews

10

Michele

Nov 11, 2025

·

Stayed 8 nights

Room was lovely. Temperature was to our liking. Spa was fabulous.

10

Jennifer

Jan 10, 2025

·

Stayed 4 nights

Beautiful setting. Loved the beach, gym, and available activities! Rarely felt crowded despite being there during a busy season. Wish they could text me instead of using pagers with limited range when waiting for dinner. Also wish our party could have had access to the restaurants at Zilara (my 15 year old knows how to behave!). Overall great vacation!

10

Danielle

Nov 23, 2024

·

Stayed 6 nights

Great time at Hyatt Ziva! We went in early November with our five and seven year old daughters and loved the resort. Tons for the kids to do between the beach, pools, hot tub, water park, kids club and kids club events. Our kids loved the night shows - the Disney themed event, karaoke, magician, acrobatic show - all really great. Fantastic service - every single staff member has a amole and is engaging and trying to make sure you have the best time ever. It rained one day and we still felt we had plenty to do. It was also really nice to be next to the adults only resort, when we did choose to utilize the kids club, because we were able to get in a few extra restaurants. Highly recommend!

10

Jennifer

Feb 14, 2025

·

Stayed 1 night

A great hotel with good sized rooms and excellent service. Staff is all super friendly and attentive. We went a bit before February break so capacity wasn’t at max - no wait times for any restaurant. We enjoyed the water park a lot - it’s great for older tweens and even teens and there is a toddler version as well next to it. A fun lazy river and about 5 slides. The main pool is big (not the nicest we’ve ever seen but good enough) and the beach is clean and expansive. The food is good (not amazing but pretty good for an all inclusive) and there are decent restaurant choices plus room service (also included). Nice touches like daily wine and cheese in your room, turndown and handy amenities in bathroom. We didn’t have any teens for “teen zone” but it seemed like a decent hangout for older kids. Finally, liked the island vacation feel but only 20 min for airport.

10

Kurt

May 24, 2024

·

Stayed 3 nights

Beach and pools awesome !

10

Ciara

Oct 26, 2025

·

Stayed 4 nights

We recently stayed at the Hyatt Ziva and had a wonderful experience from start to finish. The entire property was spotless and beautifully maintained. Our room was comfortable and had everything we needed. Even though it rained on most days, in true Caribbean fashion it never lasted long, and we still enjoyed plenty of time at the beach and pool. The staff did a great job keeping everyone entertained despite the weather. The water park was fun, clean, and never crowded, and the resort overall felt peaceful during our stay (we traveled in the slower season). Although we didn’t use the gym this time, it’s one of the most impressive we’ve seen at any resort — spacious and well equipped. Every staff member was friendly and professional, but Mariokely by the pool, Sol from the kids club, Luis at the buffet meat station, and Gemelin at the buffet truly made our trip special with their kindness and attention. If I could suggest small improvements, I’d love to see fresh fruit mixes for drinks instead of concentrated ones, and maybe smaller batches of fried items at the buffet so they stay hot and crispy. Also, having the coconut station a few times a week — we missed it during our 5-day stay. Overall, we had an amazing time and can’t thank everyone enough. We’ll definitely be back. Thank you, Hyatt Ziva, Mariokely, Sol, Luis, and Gemelin, for making our vacation so memorable! ❤️

10

Jessika

Nov 11, 2025

·

Stayed 5 nights

Pristine, beautiful hotel— rooms spotless, facilities well taken care of and an abundance of delicious food. The hand to the heart gesture when staff greets you is a simple touch that makes you feel at ease. Definitely will be going back!

10

Jennifer

Aug 4, 2024

·

Stayed 6 nights

The Hyatt Ziva Cap Cana is one of the most beautiful resorts we’ve ever been to with the most kind, considerate, and genuinely caring staff. There were ao many activities for a family to do! We loved the resort, restaurants, pool, the waterpark, and the ocean was pristine and perfect. Our kids loved the kids club and kids activities! We will be back again!

10

Susan

Jun 29, 2025

·

Stayed 6 nights

Stayed for a week with family of 5. Hotel staff were super friendly and always helpful. The room was clean and serviced on a daily basis. They restocked everything we needed promptly. Food was excellent. They had many options readily available. Water park was fun and not overly crowded. The beach was nice - beautiful white sand -- plenty of chairs to sit on. But there was a lot of seaweed at the shore. Because of the breakers, the water closest to the shore was not the crystal clear blue we expected - instead it was a murky brown and gross to swim in. Also no waves for the kids to play in at the shore. If we waded through the band of floating seaweed (~30 feet) the water was cleaner and still only waist/chest deep. That area was okay to float in. Needed to go over the breakers (which some people were doing) to get to the clear blue water (we did not feel comfortable doing that with kids). We took a catamaran out a few times (even though we'd never used one before) which was super fun. The staff at the shore showed us how to use it. We were disappointed though that multiple times we wanted to take paddle boards out they weren't allowing them on the water (the reason didn't seem clear even though weather conditions were fine). The resort also had entertainment every night. They had an outdoor theatre with a new live performance (e.g., magic show, acrobats, etc) every night. They also had a movie playing each night on the lawn for kids.

10

Richard

Jul 6, 2025

·

Stayed 5 nights

Some real 5 star elements at this hotel. The Spa is a world class experience and very fairly priced for the amenities. The kids activities are excellent. The Waterpark superb. Fav food was the Indian restaurant. Upgraded to club level for better breakfast options. The staff are incredibly kind and hospitable.

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Cleanliness

Guests frequently describe the property as spotless and well maintained, with many clean rooms and public areas. A smaller number reported issues like dusty corners, odors, or mold in specific rooms.

Related guest reviews

8

MURAT

Nov 22, 2025

·

Stayed 5 nights

Our stay at Hyatt Ziva Cap Cana was memorable, mainly thanks to the incredible staff. They were warm, kind, and truly made us feel cared for. Their energy is what makes this resort special. Check-in was easy, but there was miscommunication about our room. I had inquired the Club Master One Bedroom and was told the upgrade decision would be made on arrival. Instead, we were told the original room was not available at all and had to take the upgrade, which cost us over two thousand dollars. This should have been communicated before we arrived, especially with two toddlers. The room was large and comfortable, and the staff handled our bedding requests very well. However, the room was not as clean as expected. Our toddlers found nail clippings and dusty corners, and even after asking for deep cleaning several times, it never felt fully done. The Italian restaurant was our favorite, with fresh food and friendly service. The wine selection was limited even with the Club upgrade. The Turkish Mediterranean restaurant was disappointing, with long waits and no bread or kids’ food even after repeated requests, so we left. Pronto’s and the Mercado buffet were convenient for the kids, and the staff there was always helpful. Special thanks to dinner manager Juan Carlos for his outstanding service. Before we left, guest relations reached out and handled our concerns professionally. Overall, the resort is beautiful and the staff truly shines. We had a good stay and made great

10

Marisol

Dec 22, 2024

·

Stayed 7 nights

Cleanliness

10

Monique J

Oct 29, 2025

·

Stayed 4 nights

Everything about the hotel was great, from the cleanliness of the room, the friendly and attentive staff.

6

Leydi

May 9, 2025

·

Stayed 2 nights

Las habitaciones están muy deterioradas. Huelen mal. Baños en mal estado.

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10

Ciara

Oct 26, 2025

·

Stayed 4 nights

We recently stayed at the Hyatt Ziva and had a wonderful experience from start to finish. The entire property was spotless and beautifully maintained. Our room was comfortable and had everything we needed. Even though it rained on most days, in true Caribbean fashion it never lasted long, and we still enjoyed plenty of time at the beach and pool. The staff did a great job keeping everyone entertained despite the weather. The water park was fun, clean, and never crowded, and the resort overall felt peaceful during our stay (we traveled in the slower season). Although we didn’t use the gym this time, it’s one of the most impressive we’ve seen at any resort — spacious and well equipped. Every staff member was friendly and professional, but Mariokely by the pool, Sol from the kids club, Luis at the buffet meat station, and Gemelin at the buffet truly made our trip special with their kindness and attention. If I could suggest small improvements, I’d love to see fresh fruit mixes for drinks instead of concentrated ones, and maybe smaller batches of fried items at the buffet so they stay hot and crispy. Also, having the coconut station a few times a week — we missed it during our 5-day stay. Overall, we had an amazing time and can’t thank everyone enough. We’ll definitely be back. Thank you, Hyatt Ziva, Mariokely, Sol, Luis, and Gemelin, for making our vacation so memorable! ❤️

10

Rosele

Aug 16, 2025

·

Stayed 2 nights

The hotel surpassed all my expectations! The staff was welcoming and accommodating right from the moment we checked in. The room was clean, was splendid. The food spread was also quite tasty. Definitely will come back and will recommend to everybody

10

Jessika

Nov 11, 2025

·

Stayed 5 nights

Pristine, beautiful hotel— rooms spotless, facilities well taken care of and an abundance of delicious food. The hand to the heart gesture when staff greets you is a simple touch that makes you feel at ease. Definitely will be going back!

10

Jeremy

Jul 12, 2024

·

Stayed 7 nights

Excellent staff. Very friendly and personable. Grounds are impeccable. Room and shower are a highlight. Overall great experience. Will be back

10

Susan

Jun 29, 2025

·

Stayed 6 nights

Stayed for a week with family of 5. Hotel staff were super friendly and always helpful. The room was clean and serviced on a daily basis. They restocked everything we needed promptly. Food was excellent. They had many options readily available. Water park was fun and not overly crowded. The beach was nice - beautiful white sand -- plenty of chairs to sit on. But there was a lot of seaweed at the shore. Because of the breakers, the water closest to the shore was not the crystal clear blue we expected - instead it was a murky brown and gross to swim in. Also no waves for the kids to play in at the shore. If we waded through the band of floating seaweed (~30 feet) the water was cleaner and still only waist/chest deep. That area was okay to float in. Needed to go over the breakers (which some people were doing) to get to the clear blue water (we did not feel comfortable doing that with kids). We took a catamaran out a few times (even though we'd never used one before) which was super fun. The staff at the shore showed us how to use it. We were disappointed though that multiple times we wanted to take paddle boards out they weren't allowing them on the water (the reason didn't seem clear even though weather conditions were fine). The resort also had entertainment every night. They had an outdoor theatre with a new live performance (e.g., magic show, acrobats, etc) every night. They also had a movie playing each night on the lawn for kids.

10

Jazmyn

May 13, 2025

·

Stayed 3 nights

Property is beautiful and well maintained. The staff were painting/cleaning glass/watering plants/picking away dead plants constantly to make a beautiful resort. Everything was perfect. Only thing that ever came up was our fridge in our room never worked but we didnt mind. We were out eating so often it didmt bother us. Wonderful stay!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable, including balconies and some swim-ups; many liked the bedding and layout. A few guests noted AC or maintenance issues and occasional patchy Wi-Fi.

Related guest reviews

8

Nicole

May 18, 2025

·

Stayed 3 nights

Miguelina and Michelena from the coffee republic were the kindest ladies. They remembered my drink order each day and were so welcoming! The staff overall was wonderful. The property is great as are the amenities. My room was great but could have been cleaned and prepared better for my arrival. I had to request a second cleaning on the day I checked in.

10

Michele

Nov 11, 2025

·

Stayed 8 nights

Room was lovely. Temperature was to our liking. Spa was fabulous.

10

William

Aug 7, 2025

·

Stayed 5 nights

The staff was incredibly helpful and accommodating. Even though the place was fully booked, it never seemed crowded with no long lines for anything. Food was fresh and plentiful and delicious. Very full and spacious gym facilities. Beds were comfortable and clean. We are heading back again!

10

Mary

Jun 27, 2025

·

Stayed 5 nights

The staff was great. Loved my swim up room. Cannot wait to come back!

10

Jennifer

Feb 14, 2025

·

Stayed 1 night

A great hotel with good sized rooms and excellent service. Staff is all super friendly and attentive. We went a bit before February break so capacity wasn’t at max - no wait times for any restaurant. We enjoyed the water park a lot - it’s great for older tweens and even teens and there is a toddler version as well next to it. A fun lazy river and about 5 slides. The main pool is big (not the nicest we’ve ever seen but good enough) and the beach is clean and expansive. The food is good (not amazing but pretty good for an all inclusive) and there are decent restaurant choices plus room service (also included). Nice touches like daily wine and cheese in your room, turndown and handy amenities in bathroom. We didn’t have any teens for “teen zone” but it seemed like a decent hangout for older kids. Finally, liked the island vacation feel but only 20 min for airport.

4

Danilsa

Oct 15, 2025

·

Stayed 3 nights

THE ROOMS AIR CONDITIONER WAS NOT WORKING , THE PROPERTY SHOULD HAVE MORE MAINTENANCE SPECIALLY WHEN YOU TRAVEL WITH SMALL CHILDREN

10

Melanie

Apr 13, 2025

·

Stayed 5 nights

Recently visited for 5 nights and so happy with our stay. We are not luxury travelers so that is not our comparison… but in addition to the grounds being beautiful and staff so gracious and friendly, the rooms are so nice compared to other AI resorts we have stayed at, and the food has been top notch. We had the basic King bed resort view, and the room size and queen sleeper sofa have been plenty spacious for us and 2 teen girls. The separate room for the toilet is a plus and has sped up the family’s total getting ready time 🙂 plenty of space for clothing and luggage storage as well. The balcony setup is increíble and the daybed is the perfect spot for an afternoon nap in the shade. We thought Tempest and Noodle & Thread restaurants were very good. We also enjoyed the Seafood night at the Mercado buffet on our first night: the snow crab claws and Dominican rice and beans were my favorite. For lunch we enjoyed the bbq chicken, rice and veggies by the pool, green and picante sauces were a must! The Caesar salad from Prontoz was also very good. The water park was a hit with our teens, they loved the slides and we used the lazy river (although not too lazy) more than we expected. And well done to the entire nightly entertainment team! The only complaint I have is the sales pitch for upgrades, the showing of the presidential suite and photography. They are persistent but by day 3 left us well enough alone. Really lovely, though! Well done Hyatt Ziva Cap Cana!

8

reda

Nov 3, 2024

·

Stayed 7 nights

Wifi mauvais sur le site

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10

Jeremy

Jul 12, 2024

·

Stayed 7 nights

Excellent staff. Very friendly and personable. Grounds are impeccable. Room and shower are a highlight. Overall great experience. Will be back

10

Klaudia

Jun 15, 2025

·

Stayed 7 nights

The property is beautiful. Not too big where you need a golf cart to get around, but not too small where you have no where to walk around. The staff are all amazing and welcoming. The food is GREAT, especially the a la carte. The bathroom, especially the tiles in the shower could use a revamp. We had two swim ups, so there was a little more mosquitos, the ac worked differently in each room-either we couldn’t get it cooler or it cooled too much, and humidity we controlled with dehumidifiers that we asked for.

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AI-generated summary based on recent guest reviews

Service

Service is a standout: staff are widely praised as friendly, attentive, and proactive, with many positive mentions of butlers. Some guests reported miscommunication on upgrades, upselling pressure, or occasional rudeness and uneven restaurant service.

Related guest reviews

8

MURAT

Nov 22, 2025

·

Stayed 5 nights

Our stay at Hyatt Ziva Cap Cana was memorable, mainly thanks to the incredible staff. They were warm, kind, and truly made us feel cared for. Their energy is what makes this resort special. Check-in was easy, but there was miscommunication about our room. I had inquired the Club Master One Bedroom and was told the upgrade decision would be made on arrival. Instead, we were told the original room was not available at all and had to take the upgrade, which cost us over two thousand dollars. This should have been communicated before we arrived, especially with two toddlers. The room was large and comfortable, and the staff handled our bedding requests very well. However, the room was not as clean as expected. Our toddlers found nail clippings and dusty corners, and even after asking for deep cleaning several times, it never felt fully done. The Italian restaurant was our favorite, with fresh food and friendly service. The wine selection was limited even with the Club upgrade. The Turkish Mediterranean restaurant was disappointing, with long waits and no bread or kids’ food even after repeated requests, so we left. Pronto’s and the Mercado buffet were convenient for the kids, and the staff there was always helpful. Special thanks to dinner manager Juan Carlos for his outstanding service. Before we left, guest relations reached out and handled our concerns professionally. Overall, the resort is beautiful and the staff truly shines. We had a good stay and made great

10

April

Jan 26, 2025

·

Stayed 4 nights

- Pool, waterpark, beach all walking distance - Awesome and helpful staff - No problems with dining, no need for reservations, didn’t have to wait long to get a table; food above average compared to other all-inclusives; alcohol very weak; enjoyed dinner at Brando’s; all restaurants mindful re: food allergies - Being cash for tips; staff deserve it - Say NO to timeshare presentation even if they give you a free cabana or 30-min massage - Email concierge in advance for food allergies so you don’t need to wait 10-15 mins in the lobby for them to enter that info in their system

10

Nyahna D

Jun 18, 2023

·

Stayed 8 nights

Had an amazing time, our room was lovely and smelled so good!!! The staff were exceptional at all times. They are all so polite and great you whenever passing by. I liked that they took the time to learn my kids names while playing sports and taking part in activities daily! Loved it and will definitely stay again!!

4

Adeepa

Dec 8, 2024

·

Stayed 3 nights

Our check in was horrendous when we were told we had to downgrade our room. We were given a cabana to use as a gesture. The staff throughout the hotel was discourteous and rude. Often speaking rudely to me and my family when asking for basic things. We paid for club access and on the first day the security attempted to throw my father in law out of the club area instead of simply asking his room number. If this is an issue wrist bands should be used. The staff here needs to be trained in hospitality. Fortunately thanks to yefri at the pool concierge we had a good time for the remainder of our short stay. Unfortunately still won’t be returning.

10

Reza

Nov 26, 2025

·

Stayed 5 nights

We recently had the pleasure of staying at Hyatt Ziva Cap Cana, and I'm delighted to share our outstanding experience at this beautiful all-inclusive resort. From the moment we arrived, we were impressed by every aspect of our stay. The property itself is absolutely stunning, with immaculate grounds, breathtaking ocean views, and a perfect blend of luxury and Caribbean charm. The staff went above and beyond to ensure our comfort, greeting us with warm smiles and genuine hospitality that made us feel truly welcome throughout our entire visit. The rooms were spacious, impeccably clean, and beautifully appointed with all the amenities we could want. Our accommodations offered spectacular views and provided a peaceful retreat after days filled with activities and relaxation. The resort's facilities are world-class. The pools were pristine and never felt overcrowded, the beach was gorgeous with plenty of comfortable loungers, and the various dining venues offered excellent variety. We particularly enjoyed the dinner restaurants, where the quality of food and service was exceptional. The entertainment and activities kept us engaged without ever feeling overwhelming. One small area for improvement: While breakfast offered good variety and options, the quality didn't quite match the exceptional standards set by the rest of the resort's dining experiences. Elevating the breakfast to match the dinner service would make this resort absolutely perfect.

10

Nicole

Nov 11, 2025

·

Stayed 4 nights

The literal best all inclusive I’ve ever been to. The staff is top notch. They remembered my kids names and their drink orders. There is constantly activities, movie nights and shows. Every single person left an impression from the people checking you in, the ladies at the coffee bar, the staff at kids club, the amazing bartenders (shout out to Marco), wait staff, even housekeeping! Truly couldn’t have asked for a better experience for my kids first resort. The rooms are spacious, the food is great (including room service) the water park is fun. Not sure what else I could have asked for. Exceeded all expectations.

6

Milena

Sep 20, 2025

·

Stayed 7 nights

VIP service just awful they should change people who work for private Check in they don’t know what the service means . Food was just ok . Dirty ocean with tons of seaweed on the beach .

10

Mildred

Sep 7, 2023

·

Stayed 4 nights

The HYATT ZIVA is a truly a marvelous place to stay. The staff here are wonderful and cater to every guests needs. They make you feel welcome and are very attentive. Every guest here is treated equally and respected making the experience all the more worthwhile. They have a diverse menu which will cater to everyone’s needs. Those with special allergies are taken into consideration and treated with plenty of care. There is something for everyone here. The moment you step foot here, you are welcomed with genuine kindness and a service that is truly unmatched and will leave you wanting to stay here forever. Catalino and George who are in charge of the mercado which is the buffet restaurant, are incredible as they do a wonderful job maintaining the restaurant and accepting all requests from the guests. They accepted any request that my mother and I had. They truly know the meaning of quality assurance.

10

David

Sep 24, 2025

·

Stayed 2 nights

I stayed here for 3 days and had a wonderful experience with my family here. It’s not too crowded or too big and the staff are wonderful. I had planned to propose on one of the evenings… plans got confused… and Flor the property manager stepped in to make it right. She and Karina in the Consierge helped me create a wonderful memory with my fiancé and I will always be grateful for this.

10

Anemona

Nov 10, 2024

·

Stayed 4 nights

Hands down the best management of all the Hyatt’s I’ve stayed at. Beautiful rooms, receptive to any issues, correcting them right away and a room upgrade same day. The property is very modern and nice looking, tastefully designed

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Location

Set in Cap Cana, the resort feels self-contained and walkable, and many note it rarely feels crowded. Some mention an easy trip from the airport and a quiet, safe setting.

Related guest reviews

10

Jae

Mar 28, 2024

·

Stayed 4 nights

Very clean, safe and a beautiful beach.

10

Jennifer

Jan 10, 2025

·

Stayed 4 nights

Beautiful setting. Loved the beach, gym, and available activities! Rarely felt crowded despite being there during a busy season. Wish they could text me instead of using pagers with limited range when waiting for dinner. Also wish our party could have had access to the restaurants at Zilara (my 15 year old knows how to behave!). Overall great vacation!

10

William

Aug 7, 2025

·

Stayed 5 nights

The staff was incredibly helpful and accommodating. Even though the place was fully booked, it never seemed crowded with no long lines for anything. Food was fresh and plentiful and delicious. Very full and spacious gym facilities. Beds were comfortable and clean. We are heading back again!

10

Mark

Sep 3, 2024

·

Stayed 3 nights

The Hyatt Ziva Cap Cana was a perfect vacation for our family. There were always things to do, food options were great and tons of options. The size of the gym was very impressive and so was the beach. We felt VERY safe during our time and never worried about letting our 11 and 13 year old go do their own thing.

10

Jennifer

Feb 14, 2025

·

Stayed 1 night

A great hotel with good sized rooms and excellent service. Staff is all super friendly and attentive. We went a bit before February break so capacity wasn’t at max - no wait times for any restaurant. We enjoyed the water park a lot - it’s great for older tweens and even teens and there is a toddler version as well next to it. A fun lazy river and about 5 slides. The main pool is big (not the nicest we’ve ever seen but good enough) and the beach is clean and expansive. The food is good (not amazing but pretty good for an all inclusive) and there are decent restaurant choices plus room service (also included). Nice touches like daily wine and cheese in your room, turndown and handy amenities in bathroom. We didn’t have any teens for “teen zone” but it seemed like a decent hangout for older kids. Finally, liked the island vacation feel but only 20 min for airport.

10

James

Jul 30, 2024

·

Stayed 5 nights

I liked the quiet seclusion. The food was good for an all-inclusive (especially at The Tempest Table). Pools and beach were nice and staff was friendly.

10

Manuel

Aug 26, 2024

·

Stayed 2 nights

Very safe

10

Melanie

Apr 13, 2025

·

Stayed 5 nights

Recently visited for 5 nights and so happy with our stay. We are not luxury travelers so that is not our comparison… but in addition to the grounds being beautiful and staff so gracious and friendly, the rooms are so nice compared to other AI resorts we have stayed at, and the food has been top notch. We had the basic King bed resort view, and the room size and queen sleeper sofa have been plenty spacious for us and 2 teen girls. The separate room for the toilet is a plus and has sped up the family’s total getting ready time 🙂 plenty of space for clothing and luggage storage as well. The balcony setup is increíble and the daybed is the perfect spot for an afternoon nap in the shade. We thought Tempest and Noodle & Thread restaurants were very good. We also enjoyed the Seafood night at the Mercado buffet on our first night: the snow crab claws and Dominican rice and beans were my favorite. For lunch we enjoyed the bbq chicken, rice and veggies by the pool, green and picante sauces were a must! The Caesar salad from Prontoz was also very good. The water park was a hit with our teens, they loved the slides and we used the lazy river (although not too lazy) more than we expected. And well done to the entire nightly entertainment team! The only complaint I have is the sales pitch for upgrades, the showing of the presidential suite and photography. They are persistent but by day 3 left us well enough alone. Really lovely, though! Well done Hyatt Ziva Cap Cana!

10

Marcella Celeste

Sep 9, 2024

·

Stayed 3 nights

The resort was very nice, and didn’t seem over-sized like some hotel properties where it is impossible to see everything, making it an ideal destination for families with kids or aging parents. The staff is amazing and very friendly. They are all very helpful and pleasant. They will try to upsell you at check in, if you’re not careful. The staff at the watersports area were hilarious and it was easy to borrow equipment to take out. The food was hit or miss some nights, you could tell that some desserts were mass produced, but anything that you saw people actually cooking or making was delicious.

10

Terry

May 11, 2024

·

Stayed 5 nights

If this resort fits into your budget, book it. The service is excellent; the employees are polite and helpful The grounds are immaculate The property is beautiful and tastefully decorated down to every last detail. Plenty to do, though 3-4 days is probably enough unless golf or excursions, etc... It is classy. The rooms were spacious, clean and current. Breathtaking from the moment you arrive from a brief affordable taxi ride from the airport, which is also quite nice. The food was great and there was an appropriate variety. I don't want this to turn in to the kind of interminable reviews that i despise; so, i will stop by just saying this place met or exceeded all expectations Despite the dumpster fire of travel disruption courtesy of Atlanta-based airline (flight canceled because of overfueling) coming home, we still got home smiling.

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AI-generated summary based on recent guest reviews

Dining

Food is widely praised with multiple restaurants, plentiful options, and good allergy accommodation; Italian, Tempest, and breakfast are frequent favorites. Downsides include occasional inconsistency or cold items, waits without reservations, limited wine/premium options, and extra-cost venues not always worth it.

Related guest reviews

8

MURAT

Nov 22, 2025

·

Stayed 5 nights

Our stay at Hyatt Ziva Cap Cana was memorable, mainly thanks to the incredible staff. They were warm, kind, and truly made us feel cared for. Their energy is what makes this resort special. Check-in was easy, but there was miscommunication about our room. I had inquired the Club Master One Bedroom and was told the upgrade decision would be made on arrival. Instead, we were told the original room was not available at all and had to take the upgrade, which cost us over two thousand dollars. This should have been communicated before we arrived, especially with two toddlers. The room was large and comfortable, and the staff handled our bedding requests very well. However, the room was not as clean as expected. Our toddlers found nail clippings and dusty corners, and even after asking for deep cleaning several times, it never felt fully done. The Italian restaurant was our favorite, with fresh food and friendly service. The wine selection was limited even with the Club upgrade. The Turkish Mediterranean restaurant was disappointing, with long waits and no bread or kids’ food even after repeated requests, so we left. Pronto’s and the Mercado buffet were convenient for the kids, and the staff there was always helpful. Special thanks to dinner manager Juan Carlos for his outstanding service. Before we left, guest relations reached out and handled our concerns professionally. Overall, the resort is beautiful and the staff truly shines. We had a good stay and made great

10

April

Jan 26, 2025

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Stayed 4 nights

- Pool, waterpark, beach all walking distance - Awesome and helpful staff - No problems with dining, no need for reservations, didn’t have to wait long to get a table; food above average compared to other all-inclusives; alcohol very weak; enjoyed dinner at Brando’s; all restaurants mindful re: food allergies - Being cash for tips; staff deserve it - Say NO to timeshare presentation even if they give you a free cabana or 30-min massage - Email concierge in advance for food allergies so you don’t need to wait 10-15 mins in the lobby for them to enter that info in their system

10

Philip

Apr 19, 2024

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Stayed 4 nights

Really great for families. Food is what you’d expect but overall can’t complain about variety and quality for the scale they’re making it. They were really accommodating of some allergies in our party. As a family with small kids we mostly ate at the Mercado (buffet) since other restaurants are first come first serve and always had a long wait. We paid for the club access which is worth it because the drinks at Cocoonz are a thousand times better than non-club.

6

Michael

Mar 10, 2025

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Stayed 3 nights

The staff is very attentive. The buffet food is pretty good. The overall appearance, ammenities and activities are very nice. A few things were horrible. We had to sign a waiver for each room, each day to use the waterpark. We rented a pool cabana and there was trash floating in the water around our area which was disgusting. We made a reservation at the Blind Butcher which had weird protocols. I had to literally initial three times and sign twice a contract indicating that I knew this restaurant was not included in the all inclusive package. If we were a no show we would be charged in full. If we left because we didn't like the menu etc we would be charged in full. Our family is 6 people. We were charged $845 which was not worth it so I understood why they required such a strong contract. It was very dark with poor table lighting and at times the music from the entertainment so loud we couldn't talk at all. Finally, at the VIP check out I had to get an exit pass or they would not let us leave. I've NEVER experienced this before travelling to 40 countries around the world. You literally have to present a pass that indicates you're settled your bill or the bell staff will physically detain you. I was shocked because this is an all inclusive family resort which requires prepayment so I can't imagine that people are skipping out on the gift shop bill. It made me feel like they didn't trust us so I won't ever be back.

10

Reza

Nov 26, 2025

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Stayed 5 nights

We recently had the pleasure of staying at Hyatt Ziva Cap Cana, and I'm delighted to share our outstanding experience at this beautiful all-inclusive resort. From the moment we arrived, we were impressed by every aspect of our stay. The property itself is absolutely stunning, with immaculate grounds, breathtaking ocean views, and a perfect blend of luxury and Caribbean charm. The staff went above and beyond to ensure our comfort, greeting us with warm smiles and genuine hospitality that made us feel truly welcome throughout our entire visit. The rooms were spacious, impeccably clean, and beautifully appointed with all the amenities we could want. Our accommodations offered spectacular views and provided a peaceful retreat after days filled with activities and relaxation. The resort's facilities are world-class. The pools were pristine and never felt overcrowded, the beach was gorgeous with plenty of comfortable loungers, and the various dining venues offered excellent variety. We particularly enjoyed the dinner restaurants, where the quality of food and service was exceptional. The entertainment and activities kept us engaged without ever feeling overwhelming. One small area for improvement: While breakfast offered good variety and options, the quality didn't quite match the exceptional standards set by the rest of the resort's dining experiences. Elevating the breakfast to match the dinner service would make this resort absolutely perfect.

10

Jennifer

Feb 14, 2025

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Stayed 1 night

A great hotel with good sized rooms and excellent service. Staff is all super friendly and attentive. We went a bit before February break so capacity wasn’t at max - no wait times for any restaurant. We enjoyed the water park a lot - it’s great for older tweens and even teens and there is a toddler version as well next to it. A fun lazy river and about 5 slides. The main pool is big (not the nicest we’ve ever seen but good enough) and the beach is clean and expansive. The food is good (not amazing but pretty good for an all inclusive) and there are decent restaurant choices plus room service (also included). Nice touches like daily wine and cheese in your room, turndown and handy amenities in bathroom. We didn’t have any teens for “teen zone” but it seemed like a decent hangout for older kids. Finally, liked the island vacation feel but only 20 min for airport.

4

Emmanuel

Sep 17, 2025

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Stayed 2 nights

My experience at Ziva Cap Cana, a 5-star resort, was disappointing. Everything was fine, but the downside was the room itself. I paid for an upgrade to access a private pool, and the room had mold. I could smell the mold. Hopefully, they can take care of that issue. I stayed in room 3106. Also, the food on the Mercado was rancid, I had shrimps that I could not eat.

10

NEREIDA

Jul 4, 2024

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Stayed 5 nights

The property and the activities are really good. The only recommendation I would give to the administration is to consider changing the hours in which some of the restaurants are open. The main buffet restaurant closes in the afternoon and reopens at 6:30pm. The main options for dinner open at 5:30 and only restaurant that is open before 5:30pm (when the other restaurants open) is really small, can’t sit big crowds and only offers fast foods. Which means that, for the people that like to have early dinner, the options are almost zero. Also, the restaurants do not accept reservations so get ready to wait about 45 minutes for a table if you want to have dinner by 6-7 pm.

10

Emily

Sep 1, 2024

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Stayed 5 nights

The resort was very busy but we never had a problem finding chairs by the pools. The breakfast buffet and the Mongolian BBQ were the best food options by far.

10

Richard

Jul 6, 2025

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Stayed 5 nights

Some real 5 star elements at this hotel. The Spa is a world class experience and very fairly priced for the amenities. The kids activities are excellent. The Waterpark superb. Fav food was the Indian restaurant. Upgraded to club level for better breakfast options. The staff are incredibly kind and hospitable.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $531	16 $531	17 $585
18 $598	19 $531	20 $531	21 $531	22 $577	23 $582	24 $599
25 $545	26 $531	27 $531	28 $575	29 $561	30 $562	31 $545

Su	Mo	Tu	We	Th	Fr	Sa
1 $620	2 $622	3 $667	4 $636	5 $583	6 $599	7 $640
8 $630	9 $618	10 $656	11 $594	12 $604	13 $638	14 $645
15 $568	16 $616	17 $663	18 $669	19 $637	20 $613	21 $628
22 $838	23 $904	24	25	26 $761	27	28 $962
29 $716	30 $582

Hyatt Ziva Cap Cana

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Resort View Junior Suite King

Junior Suite King

Suite, 1 Bedroom, Ocean View (Master, Club)

Club Suite, 1 Bedroom (Swim Up, Master)

Grand Suite, 1 Bedroom, Ocean View (Master, Club)

Junior Suite Double

Resort View Junior Suite Double

Junior Suite Swim Up Double

Junior Suite Swim Up King

Junior Suite, 1 King Bed with Sofa Bed, Oceanfront (Club)

Club Ocean View Junior Suite King

Junior Suite, 1 King Bed with Sofa Bed, Oceanfront (Club, Swim Up)

Club Junior Suite Swim Up Double

Club Junior Suite Swim Up King

Junior Suite, Oceanfront (Club, Double)

Ocean View Junior Suite King

Ocean View Junior Suite Double

Club Suite, 1 Bedroom (Master)

Club Ocean View Junior Suite Double

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