Name: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, California, United States of America, Palo Alto, California, US
Price range: US$313–US$1,491 per night
Rating: 8.5

What guests think

Across recent reviews of The Westin Palo Alto, travelers consistently praise the walkable location near Stanford and downtown, friendly and professional staff, and generally clean, comfortable rooms with good beds, making it a convenient base for campus or shopping visits.

However, amenities receive mixed feedback: the pool and hot tub can feel dated or small, on‑site dining is limited or handled by the Sheraton next door, and some facility elements like elevators and parking cause inconvenience. Housekeeping is generally good but several guests reported missed service or towel shortages, plus occasional maintenance and tech issues (spotty Wi‑Fi, TV resets, faulty safes) and intermittent noise, including a late‑night alarm. Prices can be high; overall, expect dependable comfort with limited frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. Some guests liked the pool, hot tub, parking, and EV charging, while others found amenities limited or dated, noted elevator/garage issues, and said some services and dining are handled by the neighboring Sheraton.

Related guest reviews

6

Eliza

9 Sept 2025

·

Stayed 2 nights

The amenities are slim and the hotel is definitely not up to the Westin standards that I used to know. The pool area and hot tub are not clean or inviting. There is no inviting place to sit and relax. Everything needs an update.

8

Julie

5 Aug 2024

·

Stayed 2 nights

While the size of the hotel meant it lacked the personal touch, the facilities were great as was the location. The bathroom shampoo / conditioner / shower gels were really nice!!

10

William

19 Aug 2024

·

Stayed 3 nights

Very nice property with a restaurant onsite. Excellent fish stew. Convenient parking garage.

10

Deanna

4 Jan 2024

·

Stayed 2 nights

I took a trip with my daughter to do a girls shopping trip for 2 days. We made a small request to be put in a certain room which was effortlessly granted. Tony at the registration desk was extra helpful. It was a wonderful stay and we were comfortable. We took advantage of the hot tub, pool, and the grab and go breakfast. Everyone who we came in contact was very professional and courteous. Some things to note: the garage is tight getting out of so be careful. Parking is $10 a night. There's infused water in the lobby. Each room comes with a refillable water bottle which is a nice touch. The beds were very comfortable; best sleep I've had in months. There's a lavender infused oil to rub on that's part of their good sleep concept. Nice toiletries and bath robes. Towels are extra plush. There's a $23 buffet breakfast or a grab and go option, which we did. The quiche and breakfast sandwich plus a tip came to $30. They allowed me to refill my coffee with the Starbucks they offered. Location of hotel is easy to find; when you arrive, just head right into the underground parking structure as there is an elevator that takes you directly to the lobby to check in.

6

Stephen

19 Aug 2025

·

Stayed 3 nights

After talking to three people, who promised action, our safe was not fixed or replaced. Our room was not cleaned the first day we were there. The gates to the parking garage didn’t work right, and they finally just left them open. We stay there every year, and this time was definitely not good!

8

Carol

30 Jun 2024

·

Stayed 1 night

The website does not match the actual amenities at Motel Pool and spa are old and smaller than web shows Bar was small but nice service restaurants actually across street at Sheraton that needs mention on website to get true amenities on property

10

Sandy

30 May 2023

·

Stayed 1 night

Very nice staff and easy to charge my tesla

8

greg

26 Nov 2023

·

Stayed 1 night

Comfortable room, elevator was a little strange, one from the parking garage and another for the hotel. Ice machine on second floor wasn't working properly.

6

Aaron

10 Aug 2025

·

Stayed 2 nights

This did not have the amenities or quality that we are custom to having at a westin. Food service was all delivered from the Sheraton hotel next door. We ended up using the amenities, dining and pool at the Sheraton

6

justin

13 Sept 2024

·

Stayed 1 night

Garage elevator broken no coffe for guests in morning

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Cleanliness

Cleanliness is generally praised across rooms and common areas. A few reviews reported missed housekeeping or towel shortages.

Related guest reviews

10

Adam

7 Feb 2024

·

Stayed 2 nights

Very conveniently located, clean, safe. Room was larger than expected. The bed was extremely comfortable. Only critique is the room is cleaned in two shifts and was incompletely cleaned when I walked in between shifts.

10

Kathy

5 Sept 2025

·

Stayed 1 night

I love the walkability to shops. The hotel is clean and secure. I felt safe traveling alone staying at the hotel. Room and memories were excellent. Westin is definitely my go to hotel for traveling.

10

julian

20 Feb 2025

·

Stayed 1 night

Good location, clean hotel, great service

10

christopher

30 Dec 2023

·

Stayed 1 night

Completely professional staff at front desk ( refreshing post covid) perfectly clean well appointed perfect stay

2

Ray

26 Dec 2024

·

Stayed 3 nights

No cleaning on December 25. We had no towels

10

Arman

15 Apr 2024

·

Stayed 2 nights

Clean, convenient, consistent

6

Stephen

19 Aug 2025

·

Stayed 3 nights

After talking to three people, who promised action, our safe was not fixed or replaced. Our room was not cleaned the first day we were there. The gates to the parking garage didn’t work right, and they finally just left them open. We stay there every year, and this time was definitely not good!

10

Karen

30 Dec 2025

·

Stayed 2 nights

Rooms were fairly clean. Nice breakfast buffet.

10

Jennifer

2 Oct 2025

·

Stayed 1 night

Clean room | Staff | Shops nearby

10

Qiaoxiang

14 Apr 2024

·

Stayed 1 night

Very clean and convenient to downtown Palo Alto!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and modern with good beds, showers, and some spacious layouts. Occasional issues include noise, spotty Wi‑Fi and TV resets, and maintenance quirks like faulty doors; a few guests disliked the mattresses.

Related guest reviews

10

Adam

7 Feb 2024

·

Stayed 2 nights

Very conveniently located, clean, safe. Room was larger than expected. The bed was extremely comfortable. Only critique is the room is cleaned in two shifts and was incompletely cleaned when I walked in between shifts.

8

Than

27 Apr 2023

·

Stayed 1 night

I had problems with people upper level a lot of noise by walking or moving furniture, needs more clear directions - room directions to each branch of the level. overall we enjoyed our stay.

10

Halifu

6 Apr 2025

·

Stayed 1 night

The room was well-appointed, and staff was courtesy and friendly.

4

Jeanette

6 Mar 2023

·

Stayed 3 nights

The suite I had reserved was not available, they instead put in me in two adjoining rooms. The bathroom barn door in one did not close, very strange. In addition, when my son was napping housekeeping kept knocking on the door even though I had the do not disturb sign up. There was some mixup with the room change, but it was not a great experience.

8

Amit

4 May 2025

·

Stayed 1 night

All and all its a good hotel. However, beds are not comfortable. They still have that old school spring mattresses.

10

Elizabeth

14 Feb 2023

·

Stayed 1 night

Stayed here for one night and it was smooth and easy check in as well as checking out. I love the noon check out time! The shower and tub easily the best part of the room! Comfortable bed and awesome TV!

10

Cindy

23 Sept 2024

·

Stayed 1 night

This hotel far exceeded my expectations in every way! Clean and beautiful, with extremely comfortable beds and linens and a great shower, too. The staff was friendly and helpful and even comped our parking, which was an unexpected surprise. Honestly, everything was perfect!

10

Dana

30 Nov 2024

·

Stayed 3 nights

My husband and I had a great stay. It’s walkable to the train, has convenient parking on the property and walkable to downtown PA. Very clean and beds are comfortable. I actually want to go and buy the Westin mattress now.

8

Sally

13 Nov 2023

·

Stayed 2 nights

Beautiful hotel in lovely location. All staff was helpful and friendly. One problem was the hotel was loud and disrupted my sleep on Saturday night.

8

Cindy

6 Aug 2025

·

Stayed 1 night

Clean. WiFi spotty. Needed tech person to come and reset TV twice.

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Service

Service is widely described as friendly, professional, and efficient, with smooth check‑in and check‑out. Some lapses include unresolved maintenance requests and housekeeping missteps.

Related guest reviews

10

Brian

24 Aug 2025

·

Stayed 1 night

Great location and atmosphere! Staff extremely pleasant and professional.

4

Jeanette

6 Mar 2023

·

Stayed 3 nights

The suite I had reserved was not available, they instead put in me in two adjoining rooms. The bathroom barn door in one did not close, very strange. In addition, when my son was napping housekeeping kept knocking on the door even though I had the do not disturb sign up. There was some mixup with the room change, but it was not a great experience.

10

Amanda

2 Nov 2025

·

Stayed 1 night

Staff was friendly and helpful.

8

Terri

26 May 2025

·

Stayed 1 night

Excellent service

10

Andrew

26 Dec 2025

·

Stayed 1 night

Great hotel for the value, very friendly staff. Quick stay a lot of good things to say.

10

Sonya

18 Nov 2024

·

Stayed 4 nights

Staff at hotel were great.

10

Cindy

23 Sept 2024

·

Stayed 1 night

This hotel far exceeded my expectations in every way! Clean and beautiful, with extremely comfortable beds and linens and a great shower, too. The staff was friendly and helpful and even comped our parking, which was an unexpected surprise. Honestly, everything was perfect!

6

Stephen

19 Aug 2025

·

Stayed 3 nights

After talking to three people, who promised action, our safe was not fixed or replaced. Our room was not cleaned the first day we were there. The gates to the parking garage didn’t work right, and they finally just left them open. We stay there every year, and this time was definitely not good!

10

Nicholas

25 Dec 2024

·

Stayed 1 night

Your front desk staff was wonderful. They were so nice and helpful. Super easy check in and check out. We also liked the late check out. Very comfortable. Everything was great.

10

Sonia

5 Aug 2025

·

Stayed 1 night

Great service and great location

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Location

Excellent for Stanford visits, with easy walking access to campus, downtown Palo Alto, shopping, and transit. Many guests also felt the area was safe and convenient.

Related guest reviews

10

Margie

7 Jul 2025

·

Stayed 2 nights

A very lovely, quiet hotel close to events at Stanford and food/shopping all within walking distance!! Great!!

10

Thomas

11 Jun 2024

·

Stayed 1 night

So convenient to Stanford!

10

Kathy

5 Sept 2025

·

Stayed 1 night

I love the walkability to shops. The hotel is clean and secure. I felt safe traveling alone staying at the hotel. Room and memories were excellent. Westin is definitely my go to hotel for traveling.

10

Michael

6 Apr 2025

·

Stayed 1 night

Great location

8

MASAHIRO

21 Jun 2025

·

Stayed 4 nights

Perfect location!

10

Angie

13 Oct 2025

·

Stayed 1 night

Great proximity to shops and restaurants!

10

Xudong

3 Oct 2023

·

Stayed 2 nights

Best stay in the bay area if you like Palo Alto. Walkable to Stanford and PA downtown.

10

Anne

20 Mar 2023

·

Stayed 1 night

Great place to stay if visiting Stanford university. Convenient and close to campus.

10

Dana

30 Nov 2024

·

Stayed 3 nights

My husband and I had a great stay. It’s walkable to the train, has convenient parking on the property and walkable to downtown PA. Very clean and beds are comfortable. I actually want to go and buy the Westin mattress now.

10

Qiaoxiang

14 Apr 2024

·

Stayed 1 night

Very clean and convenient to downtown Palo Alto!

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Dining

Breakfast receives positive comments and room service was enjoyed by some. Several reviewers found on‑site dining limited, with food often provided by the Sheraton next door.

Related guest reviews

10

Syed

19 Dec 2022

·

Stayed 19,340 nights

Clean rooms, well equipped. Breakfast was good.

10

William

19 Aug 2024

·

Stayed 3 nights

Very nice property with a restaurant onsite. Excellent fish stew. Convenient parking garage.

10

Deanna

4 Jan 2024

·

Stayed 2 nights

I took a trip with my daughter to do a girls shopping trip for 2 days. We made a small request to be put in a certain room which was effortlessly granted. Tony at the registration desk was extra helpful. It was a wonderful stay and we were comfortable. We took advantage of the hot tub, pool, and the grab and go breakfast. Everyone who we came in contact was very professional and courteous. Some things to note: the garage is tight getting out of so be careful. Parking is $10 a night. There's infused water in the lobby. Each room comes with a refillable water bottle which is a nice touch. The beds were very comfortable; best sleep I've had in months. There's a lavender infused oil to rub on that's part of their good sleep concept. Nice toiletries and bath robes. Towels are extra plush. There's a $23 buffet breakfast or a grab and go option, which we did. The quiche and breakfast sandwich plus a tip came to $30. They allowed me to refill my coffee with the Starbucks they offered. Location of hotel is easy to find; when you arrive, just head right into the underground parking structure as there is an elevator that takes you directly to the lobby to check in.

8

Johnna

26 Mar 2023

·

Stayed 2 nights

Very close to Stanford Hospital and Stanford Shopping Center. Clean and quiet. However lacking in restaurant on site with food coming from hotel next door.

8

Carol

30 Jun 2024

·

Stayed 1 night

The website does not match the actual amenities at Motel Pool and spa are old and smaller than web shows Bar was small but nice service restaurants actually across street at Sheraton that needs mention on website to get true amenities on property

10

Karen

30 Dec 2025

·

Stayed 2 nights

Rooms were fairly clean. Nice breakfast buffet.

6

Aaron

10 Aug 2025

·

Stayed 2 nights

This did not have the amenities or quality that we are custom to having at a westin. Food service was all delivered from the Sheraton hotel next door. We ended up using the amenities, dining and pool at the Sheraton

6

justin

13 Sept 2024

·

Stayed 1 night

Garage elevator broken no coffe for guests in morning

10

Susan

2 Mar 2023

·

Stayed 2 nights

One of our best family stays. We will definitely be returning. We got connecting rooms and it was perfect for our family of four. All of the hotel staff were incredibly kind and helpful. The room service was also delicious.

10

Stephen

19 Mar 2023

·

Stayed 2 nights

We stay at the Westin Paloma Alto every year when we drive down from Oregon. The staff is friendly and helpful. The rooms are very comfortable and clean. We’re happy with the breakfast room remodel. Problems: ice machines are hard to work or don’t work and trash bins are missing from the garage. Great location - walk to town, Stanford and shopping center! Oh, no newspapers in hotel!

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Month	Average price
January	US$389
February	US$544
March	US$546
April	US$487
May	US$547
June	US$524
July	US$472
August	US$449
September	US$546
October	US$570
November	US$474
December	US$352

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $313
20 $317	21 $583	22 $1,028	23 $972	24 $811	25 $512	26
27 $531	28 $922	29 $1,016	30 $819

Su	Mo	Tu	We	Th	Fr	Sa
				1 $834	2 $364	3 $358
4 $476	5 $835	6 $1,491	7 $835	8 $762	9 $411	10 $366
11 $466	12 $799	13 $815	14 $833	15 $812	16 $891	17
18 $466	19 $808	20 $815	21 $1,289	22 $1,105	23 $525	24 $352
25 $445	26 $794	27 $815	28 $790	29 $690	30 $339	31 $343

The Westin Palo Alto

Prices for The Westin Palo Alto

Monthly average prices

About this property

Location

Room options

Suite, 2 Double Beds, Balcony

Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 1 King Bed (Hearing Accessible)

Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 1 King Bed with Sofa Bed

Room, 1 King Bed

Junior Suite, 1 King Bed with Sofa Bed, Courtyard View (Mobility Accessible, Tub)

Suite, 1 King Bed, Balcony, Courtyard View

Suite, 1 Queen Bed with Sofa Bed, Fireplace

Suite, 1 Bedroom (Mobility Accessible, Tub)

Room, 2 Double Beds (Hearing Accessible)

Suite, 1 King Bed, Courtyard View (Mobility Accessible, Tub)

Suite, 1 Queen Bed with Sofa Bed, Fireplace (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom

Junior Suite, 1 King Bed with Sofa Bed, Courtyard View, Corner

Room, 2 Double Beds

Suite, 2 Double Beds, Balcony (Mobility Accessible, Tub)

Guest reviews of The Westin Palo Alto

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Palo Alto

Prices for upcoming dates