Is parking available at the hotel?

Self parking is available on-site for a fee of USD 20.00 per day, which includes in/out privileges.

What type of breakfast is offered?

Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee of approximately USD 23 per person.

Are pets allowed at the hotel?

Pets are allowed, but guests should contact the property directly to arrange for bringing pets. There may be fees associated with pet stays.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including accessible parking and facilities. Guests are encouraged to contact the property for specific needs.

Where is the hotel located in relation to local attractions?

The hotel is located in Palo Alto, just a 4-minute walk from Stanford University and a 6-minute walk from Stanford Shopping Center. It is also 2.1 miles from Stanford University Medical Center and 3.9 miles from Facebook Campus.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool, which is accessible from 6 AM to 10 PM. The pool is available seasonally.

What are the policies regarding children staying at the hotel?

Children 18 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

Sheraton Palo Alto Hotel - 3 Star Comfort

Average nightly price at Sheraton Palo Alto Hotel by month, last 12 months (USD)
Month	Average price
January	US$312
February	US$393
March	US$390
April	US$398
May	US$413
June	US$426
July	US$322
August	US$334
September	US$474
October	US$462
November	US$344
December	US$275

What guests think

Travellers describe Sheraton Palo Alto Hotel as a convenient, friendly base near Stanford and downtown, with attractive poolside areas and gardens, comfortable rooms, and generally warm service from the front desk, restaurant, and pool teams.

Many reviews praise the location for hospital visits and campus events, and several highlight tasty poolside dining and good breakfasts. Recurring drawbacks include periods of construction affecting the pool or elevators, thin walls and hallway noise, and parking hassles or fees. A few guests also noted spotty Wi‑Fi and occasional service lapses or delays. Overall, expect a convenient stay with standout staff and pleasant outdoor spaces, plus some caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive heated pool, pleasant gardens, and popular poolside dining/bar are highlights. Some stays were affected by construction or elevator issues, and parking can be limited or involve a fee or access problems.

Related guest reviews

10

troy

5 Dec 2025

·

Stayed 1 night

The room was clean and my patio was the pool deck. This place is beautiful.

8

Loretta

7 Jan 2025

·

Stayed 1 night

Elevator not working and pool was being worked on. Price was the same as if everything was working and up to speed.

10

Derek

14 Sept 2025

·

Stayed 1 night

Another great Saturday of Stanford Football and stay at the Sheraton…..nice dinner at the restaurant/bar in the evening. Outstanding food too!!!

8

Christopher

13 Feb 2025

·

Stayed 1 night

Nice property. We enjoyed the bar/lounge. The only annoyance was ongoing construction.

10

Maurice

13 Jul 2025

·

Stayed 1 night

Pool side restaurant food was tasty.

8

Frederick

1 Sept 2024

·

Stayed 3 nights

The hotel was fine although I do not like the refillable soap/shampoo/body wash, etc dispensers. It seems that someone could put something in them that they shouldn’t. The main problem/issue was the parking. There was not enough and one of the evenings we circled the lot for 10 minutes looking for a spot. We had to parking in a garage of another hotel which was incredibly irritating.

6

hazel

15 Dec 2024

·

Stayed 1 night

Booked as it had a pool but that was being renovated. The rooms were in a separate hotel to the reception which involved going past lots of flapping plastic sheeting that hit and soaked you with water as you passed. The lift was lined with cardboard to protect it from builders - I felt like I paid a premium price to visit a building site. The location is good, room was okay once inside it but the hotel guest areas were poor and the Wifi was dire and barely worked in the room and reception.

10

Johnny

1 Jan 2026

·

Stayed 2 nights

The only bad thing was the parking key card not working and I was stuck there for almost 10 minutes trying to get out. They should invest in a better automated system.

10

Herbert

31 May 2025

·

Stayed 1 night

The Sheraton Palo Alto is an excellent and very comfy hotel, Beautiful pool with poolside dining. Steps away from Palo Alto Medical Foundation, and only a few more steps to a boutique shopping centre with lots of dining options; also it's across the street from the main entrance to Stanford.

10

lupe salinas

21 Nov 2025

·

Stayed 1 night

Warm reception by front desk staff. Garrett ? was amazing: helping with wheelchair, suitcases & guidance to parking and room. Clean bathroom, comfortable beds. The poolside grill breakfast was yummy. Great coffee, nice staff. Beautiful garden! Safe environment. Would definitely return.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and grounds are generally clean and well kept. A few guests reported strong cleaning odors or, more rarely, worn/dirty conditions.

Related guest reviews

10

Diana

13 Mar 2024

·

Stayed 1 night

Quiet rooms with great beds. Super clean.

10

Neilan

30 Nov 2025

·

Stayed 3 nights

The room was clean and comfortable. The staff couldn’t have been more pleasant and helpful.

2

Monica

16 Jul 2023

·

Stayed 7 nights

The rooms are old and super dirty. We had a terrible problem with our safety inside the room. We had to call 911 to evacuate the room, the staff didn’t care. Horrible experience.

10

Christin

29 Apr 2024

·

Stayed 2 nights

Right across the street from Stanford University and 7 minutes to Stanford Medical Facilities. We were greated with a warm, friendly welcome by guest services and bottles of water. Mattresses were comfortable and bedding was upscale. The facility was full and yet the rooms were well insulated and quiet. The staff also accommodated us by getting us a microwave.

4

Quiara

5 Jul 2025

·

Stayed 1 night

Stayed previously and seems like things are a bit run down.

10

Rebecca

28 Oct 2024

·

Stayed 1 night

Nice and clean hotel, comf beds and great pool area. Plus: comp water bottles.

4

Deborah

29 Nov 2023

·

Stayed 2 nights

Our room had a strong chemical odor that actually was giving us sore throats. They claimed it was air freshener (no way possible) but they did move us next door to the Westin property for no additional charge. So, bad, but also good!

4

Jennifer

1 Feb 2025

·

Stayed 1 night

Stayed because it was very close to Stanford hospital. I checked in late got settled in my bed to find the loudest noise ever that went off constantly. When I called the front desk they informed me it was the elevator and that was it. When checking out I informed the manager that the room should not be occupied and after letting her listen to several videos she gave me 50% off my room and was very apologetic. Other then the elevator the hotel was wonder, very clean, comfortable bed and close to the hospital.

10

aric

11 May 2025

·

Stayed 1 night

Great checkin experience, clean rooms and nice stay

10

Jabou

22 Sept 2024

·

Stayed 1 night

The Sheraton hotel at Palo Alto is probably one of best hotels I’ve stayed in. The hotel manager and staff were so friendly, warm, and welcoming. My room was super clean and spacious! I’ll be revisiting Palo Alto for work and I’m planning to stay at the hotel again.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms feel comfortable and updated, with good beds, showers, and some pleasant views. Repeated complaints cite thin walls and hallway noise, some small or dated rooms, and occasional Wi‑Fi or climate control issues.

Related guest reviews

10

andrew

23 Jun 2024

·

Stayed 2 nights

Very clean, very quiet-even with the train going by, I never heard it.

6

hazel

15 Dec 2024

·

Stayed 1 night

Booked as it had a pool but that was being renovated. The rooms were in a separate hotel to the reception which involved going past lots of flapping plastic sheeting that hit and soaked you with water as you passed. The lift was lined with cardboard to protect it from builders - I felt like I paid a premium price to visit a building site. The location is good, room was okay once inside it but the hotel guest areas were poor and the Wifi was dire and barely worked in the room and reception.

2

Johnny

27 Aug 2025

·

Stayed 1 night

My room was located on the second floor of the Palo Alto building, near the elevators shafts. I could hear a loud, intermittent, mechanical noise every few minutes. This went on well into the night, past 23:00 hrs. Since I had a 04:15 wake up time, I didn’t bother to ask for a different room as I checked in late, around 22:00 hrs. It was not a pleasant or restful experience. Not happy !

10

Lei

12 Aug 2025

·

Stayed 1 night

Nice room, good shower pressure and comfortable bed

6

Sourabh

30 May 2023

·

Stayed 1 night

Good location, fairly clean, poor AC /temp control, noisy and small rooms..

8

Elwyn

22 May 2023

·

Stayed 2 nights

Pros: Nice, well-maintained appearance hotel. Clean room, very comfortable bed and pillows, spacious shower. The swimming pool water felt warm and comfortable, you would not feel chilly when getting in the water. Has SHOWTIME, NETFLIX, YOUTUBE which I highly appreciated. Walking distance to restaurants and shops. Cons: There are few. The walls are thin, you can hear people in the hallway. The flat screen tv size is small in these day and age.

6

Hope

5 Dec 2024

·

Stayed 4 nights

Staying at the Sheraton was like entering a pandemic time warp: the room was admirably clean but service was bad, and at times non-existent. I was mainly there to sleep so there was plenty of time to make up my room--yet one day housekeeping skipped it entirely. When I requested two washcloths, I got an entire bag full of towels of every kind. The room was comfortable except for the saggy mattress. Overall my experience alienating, and I was glad to leave.

10

Samandhi

6 Dec 2025

·

Stayed 1 night

The kind staff upgraded me when I checked in. Bed and shower were incredible. Tasty french fries. Beautiful view of the creek and the Japanese maples from the window.

6

Jeremy

31 Aug 2025

·

Stayed 1 night

Hotel is average. Ok for a one night stay. Needs some TLC. Rooms are small

10

Donna

5 Dec 2025

·

Stayed 1 night

Nice hotel. Updated rooms.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and accommodating across front desk and dining. Occasional reports note slow responses, late room readiness, or rude interactions.

Related guest reviews

10

Neilan

30 Nov 2025

·

Stayed 3 nights

The room was clean and comfortable. The staff couldn’t have been more pleasant and helpful.

10

Gary

30 Sept 2025

·

Stayed 1 night

Great stay. Downtown Palo Alto is an easy walk and so is Stanford Shopping Center. Great location. Staff were helpful and make sure we were comfortable.

10

Linda E

3 Nov 2024

·

Stayed 2 nights

The staff was very friendly and helpful with all of our requests.

10

Benjamin

9 Jun 2023

·

Stayed 1 night

Honestly, the check-in experience was amazing. Ishan, the concierge, was incredible and an awesome brand embassador. I highly recommend this experience.

10

Joanne

3 Jun 2025

·

Stayed 2 nights

Staff were amazing. They were friendly and very responsive to requests. Location was very convenient - a 5 minute walk from train station. Lots of dining nearby. Hotel was lovely.

10

Yvonne

26 Jan 2025

·

Stayed 1 night

The hostess who checked me in when I arrived was amazing!!!

8

Christopher

15 Feb 2025

·

Stayed 2 nights

Close to work, so respite for overnights to alleviate the round trips from long commutes between Sonoma county and Stanford. Clean, great bed, helpful friendly staff. I never give five stars because everyone can always strive to be better!

2

Amanda

3 Jul 2024

·

Stayed 1 night

Staff was rude and not helpful, I will never be going back !

6

Taylor

17 Sept 2024

·

Stayed 1 night

When I got there I was told there were no rooms rwady and had to wait... it was after 4.PM. I saw other people getting rooms while.we.waited. they were Stanfoed fans.. we are TCU fans... when I asked after.5 pm for the room.. they said we checked in to early... we checked in after the time a room was suppose to be ready.....room was finallly given to us.

6

Hope

5 Dec 2024

·

Stayed 4 nights

Staying at the Sheraton was like entering a pandemic time warp: the room was admirably clean but service was bad, and at times non-existent. I was mainly there to sleep so there was plenty of time to make up my room--yet one day housekeeping skipped it entirely. When I requested two washcloths, I got an entire bag full of towels of every kind. The room was comfortable except for the saggy mattress. Overall my experience alienating, and I was glad to leave.

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AI-generated summary based on recent guest reviews

Location

Excellent, walkable base for Stanford University, the hospital, downtown, shopping, and transit. Convenient for campus events and visits.

Related guest reviews

10

Gary

30 Sept 2025

·

Stayed 1 night

Great stay. Downtown Palo Alto is an easy walk and so is Stanford Shopping Center. Great location. Staff were helpful and make sure we were comfortable.

10

Teresa

15 Oct 2023

·

Stayed 1 night

Great price, great location and beautiful property. Minutes away from Stanford to catch a game.

8

Suk-Han

2 Jun 2025

·

Stayed 1 night

Close to shopping and restaurants

10

Joanne

3 Jun 2025

·

Stayed 2 nights

Staff were amazing. They were friendly and very responsive to requests. Location was very convenient - a 5 minute walk from train station. Lots of dining nearby. Hotel was lovely.

10

SHUNTARO

29 Aug 2024

·

Stayed 2 nights

Good location and easy to go to Palo Alto downtown by walk.

8

Tyler

20 Apr 2025

·

Stayed 1 night

The property was right next to Stanford campus and very near Stanford Hospital.

10

SUE

21 Sept 2025

·

Stayed 1 night

We were visiting a relative at Stanford Medical Center and the convenience of the hotel’s location made our trip so easy. The property and our room was beautiful.

10

Herbert

31 May 2025

·

Stayed 1 night

The Sheraton Palo Alto is an excellent and very comfy hotel, Beautiful pool with poolside dining. Steps away from Palo Alto Medical Foundation, and only a few more steps to a boutique shopping centre with lots of dining options; also it's across the street from the main entrance to Stanford.

10

Patrick

1 Jul 2025

·

Stayed 1 night

Great location

10

Barbara

2 Jun 2025

·

Stayed 1 night

Perfect location for any Stanford event

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AI-generated summary based on recent guest reviews

Dining

Guests like the poolside grill, bar, and overall breakfast quality. Some found breakfast options limited or pricey and wished for complimentary coffee.

Related guest reviews

10

Shannon

31 Dec 2025

·

Stayed 1 night

Check in was great and was here due to my son was at Stanford hospital solo and felt SAFE! Breakfast was exceptional and service with a smile. Ac/heater kept room comfortable. Shower was nice and hot with pressure ALWAYS a plus

10

Nina

29 May 2023

·

Stayed 1 night

The staff was very friendly and helpful. The room was nice and we ordered room service which was great. Very fast delivery and the food was great!

10

Derek

14 Sept 2025

·

Stayed 1 night

Another great Saturday of Stanford Football and stay at the Sheraton…..nice dinner at the restaurant/bar in the evening. Outstanding food too!!!

10

Karen

27 Feb 2023

·

Stayed 2 nights

The hotel was a great bargain for the area. Clean rooms and facilities, friendly people. Onsite food services could use some improvement (overpriced for the mediocre service) but there are plenty of great places to eat nearby. We were there to visit an ill relative at Stanford Medical and it was great to find a good place for far less than the $200+ per night other nearby places were charging. Only issue (not the hotel's fault) is that Google Maps has trouble getting you exactly where you need to go so we did a few circles before finding the correct entrance.

10

Maurice

13 Jul 2025

·

Stayed 1 night

Pool side restaurant food was tasty.

10

Monika

23 Sept 2025

·

Stayed 4 nights

Quiet AC!! Great buffet breakfast; friendly and helpful staff - will come again

10

Ian

4 Apr 2023

·

Stayed 2 nights

Great food at poolside grill. Wonderfully helpful staff

8

Michael

23 Jun 2025

·

Stayed 3 nights

Wish there was complimentary coffee in the morning.

10

Dake

5 Sept 2023

·

Stayed 3 nights

The charge for the continental breakfast is too high

8

Ken

16 Oct 2025

·

Stayed 4 nights

No à la carte menu in the restaurant. Either a full buffet or nothing for breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $1,116	5 $775	6 $475	7 $156
8 $281	9 $838	10 $864	11 $1,419	12 $350	13 $176	14 $177
15 $446	16 $1,314	17 $612	18 $556	19 $367	20 $260	21 $177
22 $177	23 $177	24 $179	25 $178	26 $178	27 $181	28 $177
29 $214	30 $519

Su	Mo	Tu	We	Th	Fr	Sa
		1 $679	2 $850	3 $398	4 $175	5 $168
6 $243	7 $695	8 $774	9 $704	10 $296	11 $166	12 $167
13 $243	14 $360	15 $419	16 $444	17 $295	18 $189	19 $187
20 $188	21 $187	22 $189	23 $188	24 $187	25 $178	26 $180
27 $178	28 $191	29 $187	30 $189	31 $188

Sheraton Palo Alto Hotel

Prices for Sheraton Palo Alto Hotel

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (1 King, Sofa Bed, Living Sitting Area)

Traditional Room, 1 Double Bed

Traditional Room, 1 King Bed

Studio, 1 King Bed, Kitchenette (1 Sofa Bed)

Deluxe Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 1 King Bed

Deluxe Room, 1 Double Bed

Studio, 1 King Bed, Kitchenette

Superior Room, 1 King Bed

Superior Room, 2 Double Beds

Suite, 1 Bedroom, Balcony

Premium Room, 1 King Bed (1 Sofa Bed)

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Deluxe Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Superior Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews of Sheraton Palo Alto Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Palo Alto Hotel

Prices for upcoming dates