Name: Chamberlain West Hollywood
Address: 1000 Westmount Drive, Norma Triangle, West Hollywood, California, United States of America, Los Angeles (and vicinity), Los Angeles County, US
Price range: US$223–US$506 per night
Rating: 8.58

What guests think

Chamberlain West Hollywood draws praise for its spacious, suite-style rooms and quiet, walkable West Hollywood location, with many guests highlighting friendly staff and a scenic rooftop pool, but recurring complaints focus on pricey valet-only parking and limited housekeeping.

Several reviews note thin walls and footfall from rooms above, affecting sleep for some. Dining and bar feedback is mixed: some enjoyed tasty meals and morning coffee, while others found options limited or overpriced and room service inconsistent. A number of guests mention occasional maintenance or facility disruptions, including elevator issues and temporary rooftop pool closures. Expect a comfortable, spacious base in a quiet, central spot, with high parking costs and some operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and deck are a highlight with city views, though the pool is small and has occasionally closed for maintenance; a few reports note messy pool areas at times. Valet-only parking is very expensive, and elevator outages were reported on a few stays.

Related guest reviews

10

Nicholas

1 Nov 2024

·

Stayed 3 nights

Fabulous big room, gorgeous location, beautiful pool, nice staff. Only improvements would be better shower water pressure, and some potplants around the pool would help offset all that concrete. I also parked for free a few streets away outside WeHo each day rather than pay the ludicrous $65 daily valet parking fee.

10

Brittany

31 Jul 2025

·

Stayed 3 nights

Great location! Beautiful hotel with a nice rooftop pool! Will definitely stay here again!

10

Ann Katrine

24 Aug 2025

·

Stayed 2 nights

Excellent Hotel in prime location Loved the roof top pool and room

4

Sara

22 Jun 2025

·

Stayed 5 nights

I booked this hotel through Wotif for 6 nights and unfortunately, the pool was under repair for the entire duration of our stay. This was extremely disappointing, as we specifically chose this hotel based on the photos and amenities, especially the pool, which looked clean and inviting online At the time of booking, there was no information on Wotif about scheduled pool maintenance, and had we known, we could have booked other nearby hotels—many of which were cheaper but without pools. We chose this one because of the pool feature, and that amenity was unavailable throughout our stay. I raised the issue with the hotel reception, but they said they couldn’t assist since the booking was made through Wotif, and directed me to follow up with Wotif .

10

Benjamin

1 Jul 2025

·

Stayed 3 nights

Good location. Nice large rooms with a great rooftop pool

8

Kathleen

18 Apr 2024

·

Stayed 2 nights

The hotel was very nice. The room size was very large. Only regret was that the rooftop pool was closed and we were not informed when we booked nor when we checked in it was only once we put our suits on and went to the rooftop to find the gate was locked Down at the front desk when we went down to tell them there was no apologies and that was very upsetting and disappointing

6

Katrina

31 Jul 2025

·

Stayed 1 night

My problem was with the cleanliness in bathroom and pool area. In the bathroom the shower glass needed a better cleaning job, there was something black on the tile back wall. The vents on the bath fan was almost covered in lint. We went out to the pool area about 8pm and every where to sit had food utensils, cups, silverware etc around all lounges in cabanas. This was very unacceptable in a hotel of that supposed caliber. As far as staff, the valet, check-in/ out, restaurant/ bar people were excellent. I had no encounter with food. I filled my coffee mug with coffee and had my water container filled.

8

Daniel

17 Jul 2023

·

Stayed 3 nights

Hotel seems to be in decline. Broken elevators and the pool area needs to be cleaned.

8

David

18 May 2025

·

Stayed 2 nights

Peleton didn’t work

10

Kathleen

18 Apr 2024

·

Stayed 3 nights

This hotel was very pretty great location, but I was very upset to find out that the rooftop pool was closed. I did not know that when I booked this hotel was very disappointed for me and my family as we booked two rooms and did not anticipate not enjoying the rooftop pool, we were not told at check-in either was up to the pool to find out. It was locked. Went down to the lobby to speak to a gentleman and he didn’t seem to care very much.

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Cleanliness

Many guests find rooms very clean, but recurring lapses include dirty carpets or bathrooms and occasional odors. Reduced or request-only housekeeping leads to full trash and limited towel changes unless you ask.

Related guest reviews

6

shannon

31 Jul 2025

·

Stayed 3 nights

The carpet in my room could have been cleaner. The place was ok. I got what I paid for. It’s definitely a place to stay if you’re just passing through

8

Yin Chih

27 Jul 2025

·

Stayed 3 nights

Hair found on sofa bed. A very nice lady came up to change the bedsheet for us after we called to report it. Location was nice and quiet.

8

Jonathan

9 Oct 2025

·

Stayed 4 nights

Everything was great except the hotels weird policy only to clean the room on the third day of your stay. Towels didn’t get changed and our garbage pails were full. It’s post Covid. If I wanted to stay at a place were they don’t make the bed or bring fresh towels I’d stay at an air BNB Nice hotel. Nice staff. But. We arrived on Saturday and they cleaned our room Tuesday. Not a good policy if you want to be considered a top hotel.

4

McKenzie

21 Sept 2025

·

Stayed 1 night

Upon arrival the workers were extremely friendly. Unfortunately once we got to our room there were qtips, hair ties, crumbs all over the floor & near the beds. The bathrooms weren’t clean either. We had some snacks delivered in the evening and when we went to open the fridge there was OLD FOOD, the STUNK the whole room up for the whole evening. We requested another room and apparently none were available. All they did was come to the room and remove the old food from the refrigerator, not clean it nor get rid of the smell.

10

Diane

16 Jun 2025

·

Stayed 4 nights

Rooms are well appointed and very clean. This is a boutique hotel in a quiet and safe area. Trader Joe's is a very short walk away - great to grab some snacks. Best part is the rooms are huge! With 3 of us staying, the room was extremely comfortable. Would definitely recommend a stay here and would stay again.

6

Ra-Fael

6 Jul 2024

·

Stayed 4 nights

No microwaves in the rooms make no sense. Dirty shower wall/door Mosquitos/flies in the room

6

Katrina

31 Jul 2025

·

Stayed 1 night

My problem was with the cleanliness in bathroom and pool area. In the bathroom the shower glass needed a better cleaning job, there was something black on the tile back wall. The vents on the bath fan was almost covered in lint. We went out to the pool area about 8pm and every where to sit had food utensils, cups, silverware etc around all lounges in cabanas. This was very unacceptable in a hotel of that supposed caliber. As far as staff, the valet, check-in/ out, restaurant/ bar people were excellent. I had no encounter with food. I filled my coffee mug with coffee and had my water container filled.

6

brian

1 Nov 2025

·

Stayed 2 nights

Since my last stay, they’ve stopped daily room cleaning. Apparently you have to stay at the hotel a minimum of 4 nights in order to “deserve” this basic hotel amenity. They also seem to be trying to save money and have switched to a crappy 1-ply toilet paper. Cutting corners at the guests expense.

8

Daniel

22 Nov 2023

·

Stayed 4 nights

The room was clean but in need of some touch-up painting.

6

Brian

20 Oct 2025

·

Stayed 1 night

Elevator not working carpets in room dirty

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Rooms

Rooms are large, suite-style and well-decorated, often with balconies or fireplaces, offering comfortable space to relax. Some guests report thin walls and noise from upper floors, occasional dated elements or maintenance quirks, and comfort issues with pillows, mattresses, or lighting.

Related guest reviews

6

Patrick

28 Oct 2025

·

Stayed 3 nights

We had a bad experience while checking in. The valllet at Valletparking seemed surprised that we needed help with 4 suitcases. But what was really unacceptable was the room 111 we were given. It's beneath street level and has no view besides having barely daylight. When we asked for another room the uninspired front desk said that was the room we booked. Such a room is not described on the booking site. She neither offered the complimentary drink we are entitled as gold member at hotels.com

8

Michael

28 Feb 2025

·

Stayed 2 nights

Stayed many times. Great location. Nice staff. Rooms and common areas are dated.

8

Timothy

11 Oct 2025

·

Stayed 4 nights

Very nice room and hotel is perfectly located for a weekend in West Hollywood. Our only gripe was the couple with small boys staying above us that let them run and jump back and forth for hours over our heads when we were trying to rest and the staff would not even contact them and ask them to quiet down.

10

Richard

4 Jul 2025

·

Stayed 3 nights

The property is nice and in the heart of West Hollywood. It was nice and quiet. The water pressure in the shower was a little low but all in all I had an excellent stay.

6

Valerie

18 Nov 2024

·

Stayed 1 night

The motion sensor lights in the room went off all night long. Every time my husband got up to use the bathroom I woke up because the light came on automatically. The pillows felt more like balloons. And the fireplace didn’t work in the room

10

Ashley

18 Aug 2025

·

Stayed 5 nights

I travel a good bit and am a bit of a snob when it comes to hotels. This hotel is such a gem!!! Is set a little bit off the busy streets so it’s quiet but so many great places you can walk to easily. Our room was like a mini apartment with the sunken den, large bedroom bath and dressing room. The restaurant was excellent for great coffee and afternoon snacks. We loved all the valet guys (it’s a little pricy to park overnight)! We will definitely stay again!

10

Lori

5 Jul 2025

·

Stayed 4 nights

The best place to stay in West Hollywood. Large rooms. Clean and comfortable. Rooftop pool. Walkable to everything

10

Mario

28 Jan 2025

·

Stayed 3 nights

I love the fireplace in the room, the decor was nice as well. This will be my go to hotel when I visit West Hollywood.

10

Shabnam

2 Mar 2025

·

Stayed 1 night

The only negative is that the walls are so thin that you hear every movement in the next rooms (alarm, walking, talking, etc.). Other than that everything else was wonderful.

8

Emma

30 Mar 2025

·

Stayed 4 nights

We enjoyed our stay in this property - was a large room and was nice to walk to near by restaurants- the beds need replacing as does the carpet in the room…restaurant is lack luster but a lovely roof top pool

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Service

Staff are widely described as friendly, accommodating and professional, with valet and front desk often praised. However, several reviews cite inconsistent follow-through (noise complaints, missing towels, billing or communication issues) and occasional rudeness or understaffing.

Related guest reviews

10

D

5 Aug 2024

·

Stayed 4 nights

The front desk staff were amazing. Deionte has an award winning personality and was really helpful.

6

Patrick

28 Oct 2025

·

Stayed 3 nights

We had a bad experience while checking in. The valllet at Valletparking seemed surprised that we needed help with 4 suitcases. But what was really unacceptable was the room 111 we were given. It's beneath street level and has no view besides having barely daylight. When we asked for another room the uninspired front desk said that was the room we booked. Such a room is not described on the booking site. She neither offered the complimentary drink we are entitled as gold member at hotels.com

10

Tracy

13 Sept 2024

·

Stayed 4 nights

Great property! Great service! Spencer at the front desk was amazing and they were all so accommodating. Clean and spacious rooms. Would for sure stay again!

10

Amber

26 Jul 2024

·

Stayed 4 nights

The Chamberlain has large unique rooms that are well appointed, and make it feel like a home away from home. The coffee served in the morning was excellent. The gym was great and surprisingly well equipped for a smaller hotel. The pool area really shines and is very scenic and serene, with attentive staff. Every time we phoned to request something we were greeting with friendly enthusiasm. We stayed for 4 nights and would highly recommend this lovely location that is close and yet far enough away from the bustle of Hollywood boulevard. The art throughout there hotel is chic and interesting.

4

Hrachya

2 May 2024

·

Valet parking guys are very rude

8

Hilary

24 Jul 2025

·

Stayed 4 nights

Loved this stay. The hotel is in a lovely area, really easy to walk around WEHO. Olivia on the front desk was helpful and all other staff were friendly and kind. I wish room cleaning didn’t need to be requested but I understand the system.

10

Thomas

22 Jul 2024

·

Stayed 7 nights

We really enjoyed our stay at the Chamberlain. The room was wonderful and the staff was very friendly. We were even greeted with champagne when we checked in! The location was great and allowed us to walk to dining and drinks in West Hollywood. I definitely recommend this hotel!

4

Mackenzie

5 Sept 2023

·

Stayed 2 nights

Everything about staying at The Chamberlain was challenging. This was my fourth stay in the last 2 years and was looking forward to my return and felt like I returned to a completely different hotel. It felt like no one was working at the hotel. We had difficulty valeting our car, checking in, getting up to our room and asking for simple things such as ice and fresh towels. We had a 2 night stay and wanted fresh towels after being out in the heat and the towels never showed up after calling twice. I had spoke nothing but high things of this hotel and left embarrassed I had recommended it to significant other. Staying at a 4+ star should never be as challenging and disappointing as ours was.

2

Melody

17 Jul 2023

·

I had such high hopes for this place. I found it to be in a relatively decent location for what we wanted to do while we were in LA. HOWEVER, for two nights we had the noisiest upstairs neighbors I HAVE EVER dealt with. We had to go down several times to notify the staff and we did not sleep well at all. The staff didn’t even do anything to apologize for the inconvenience of whatever was running around and jumping upstairs. For over $400 a night, I am extremely disappointed and would never return to a place that does not prioritize guests. It really is unfortunate considering they even state they have quite hours from 10PM - 8 AM. I’ve never in all my years of travel been so disrespected. And it happened both nights and again in the early hours of the morning. Poor management, poor customer service, and over priced if they are not going to do ANYTHING about it. Spend your money else where and find a better location that RESPECTS the guest and will actually take action if this occurs.

10

Tayler

20 Apr 2024

·

Stayed 1 night

Great customer service, friendly staff.

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Location

Quiet, residential setting a short walk to Sunset Strip and Santa Monica Boulevard, with easy access to dining and attractions across West Hollywood and Beverly Hills. Guests consistently find it convenient and safe for walking.

Related guest reviews

10

Sarah

10 Nov 2025

·

Stayed 3 nights

I really enjoyed my stay at this charming boutique hotel tucked just off the Sunset Strip — such a great location in a lovely neighborhood. The only downside was having to use valet parking and pay a nightly fee instead of self-parking, which I found a bit inconvenient at first. However, the valet team completely won me over — especially Enrique, who was always friendly, attentive, and genuinely kind. His great attitude made coming and going a pleasure. Overall, a wonderful stay in a beautiful spot.

10

Brittany

31 Jul 2025

·

Stayed 3 nights

Great location! Beautiful hotel with a nice rooftop pool! Will definitely stay here again!

10

Matthew

17 Apr 2025

·

Stayed 2 nights

An elegant hotel at a reasonable price. Quiet, leafy neighborhood, big comfortable rooms, nice staff, convenient West Hollywood location … what else could you ask for?

10

Jeffrey

13 Jun 2025

·

Stayed 1 night

Great room, great location. We will be back next year!

10

Benjamin

1 Jul 2025

·

Stayed 3 nights

Good location. Nice large rooms with a great rooftop pool

10

Ashley

18 Aug 2025

·

Stayed 5 nights

I travel a good bit and am a bit of a snob when it comes to hotels. This hotel is such a gem!!! Is set a little bit off the busy streets so it’s quiet but so many great places you can walk to easily. Our room was like a mini apartment with the sunken den, large bedroom bath and dressing room. The restaurant was excellent for great coffee and afternoon snacks. We loved all the valet guys (it’s a little pricy to park overnight)! We will definitely stay again!

10

Debbie

4 Aug 2025

·

Stayed 10 nights

Great location that's close to main attractions and restaurants. Living area of hotel room was fantastic.

10

Loti

2 Dec 2024

·

Stayed 4 nights

Fabulous hotel - all suites with living room area, fireplace, balcony and work area. In a nice quiet area but only 1 block to stores and a couple blocks to all the restaurants and nitelife. Super staff!!! The perfect base in West Hollywood

10

Kory

5 Nov 2025

·

Stayed 1 night

Very good location in a quiet neighborhood with easy walking access to either Sunset or Santa Monica Blvd.

10

Talia

30 Jun 2025

·

Stayed 6 nights

Great location! Quiet street with beautiful trees and gardens. Short walk to Trader Joe’s at the end of the street. A 10 min walk to the sunset strip with lots of cafes/restaurants. A short uber ride to Hollywood Blvd and Beverley Hills. We stayed in a One Bedroom Signature Residence (Recently Renovated). Family of 4, two kids aged 12 & 15. The kids slept on the sofa bed and said it was comfortable. The layout of the room was great. I particularly liked the large bench & mirror outside of the bathroom where we could place our toiletries. I could also do my makeup & hair there without occupying the bathroom. Two complimentary bottles of water daily. Complementary coffee in the restaurant in the morning. Loved the heated rooftop outdoor pool, great view of the city. There is bar near the pool and a fire-pit that you can ask the staff to light. Now for the minor negatives. The rooms are serviced daily, however the day after our arrival, the staff forgot to clean our room. Although, when we called reception for fresh towels, they promptly sent some up. The rest of the days, our rooms were cleaned. However, towels seemed to be an issue every day except one day, as we only received 2 bath towels for a family of 4. We just collected fresh towels from reception on our way back from outings. The only other thing I will say about the room there is a kitchenette, however no dishes/cutlery. Although, the restaurant will happily provide you with cutlery. Would definitely stay here again!

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Dining

On-site dining receives mixed feedback: several guests enjoyed tasty meals, morning coffee, and a pleasant bar/happy hour, while others found the menu limited, prices high, and room service availability or responsiveness inconsistent.

Related guest reviews

10

Troy

29 Dec 2024

·

Stayed 2 nights

Excellent hotel, Fitting Room restaurant was less than Fit.

8

Annahid

1 Apr 2024

·

Stayed 4 nights

Lovely boutique hotel in a quiet neighbourhood. Almost all the staff were super-friendly and helpful. Rooms were a good size and in good condition, but compared to the room size the bathrooms were small, nothing other than basic amenities and nowhere to put your toiletries. The restaurant had a limited menu.

10

James Findlay

30 May 2025

·

Stayed 3 nights

This property was a real find. Excellent rooms, and rooftop pool was quiet and nice to relax at after a long day of touring. Bar has a happy hour, although not much atmosphere down there.

10

JoAnn

30 Oct 2025

·

Stayed 2 nights

The room was gorgeous. We didnt want to leave. Excellent customer service. Great room service and great food! Will book again.

8

David

6 Jul 2025

·

Stayed 3 nights

Nice place and a good location. The best part of West Hollywood. Make sure to be on the top floor as the lower floors are not quiet if there are people above you. The food sucks. Don’t order anything. Staff are very nice.

10

Ashley

18 Aug 2025

·

Stayed 5 nights

I travel a good bit and am a bit of a snob when it comes to hotels. This hotel is such a gem!!! Is set a little bit off the busy streets so it’s quiet but so many great places you can walk to easily. Our room was like a mini apartment with the sunken den, large bedroom bath and dressing room. The restaurant was excellent for great coffee and afternoon snacks. We loved all the valet guys (it’s a little pricy to park overnight)! We will definitely stay again!

10

Wendy

31 Jul 2025

·

Stayed 5 nights

Everything about the property was amazing. I did have difficulty getting room service; basically told to get my own coffee down in the restaurant, then hung up on. So that was the only disappointing experience I had during my whole stay. Valet, Front Desk, and Housekeeping were amazing !

6

Sue

21 Jun 2025

·

Stayed 3 nights

The hotel was nice but the prices were very high. We ordered a pot of coffee and a cup of decaf in the morning and the bill was $28.00. Everything was very expensive.

8

justine

24 Nov 2023

·

Stayed 3 nights

Great room excellent service and great location Food very over priced Wouldn’t eat or drink at the hotel

10

Lisandra

18 Aug 2025

·

Stayed 5 nights

The property was very nice and quiet. The staff members were always friendly. Food service was yummy no disappointments. Overall had a great stay for the 5 nights I was there

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$255
February	US$264
March	US$258
April	US$269
May	US$278
June	US$291
July	US$256
August	US$233
September	US$253
October	US$272
November	US$249
December	US$244

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $445	18 $475	19 $506
20 $229	21 $243	22 $282	23 $397	24 $417	25 $441	26 $468
27 $234	28 $238	29 $314	30 $270

Su	Mo	Tu	We	Th	Fr	Sa
				1 $259	2 $468	3 $286
4 $249	5 $239	6 $256	7 $258	8 $258	9 $289	10 $289
11 $229	12 $236	13 $256	14 $258	15 $258	16 $308	17 $301
18 $241	19 $245	20 $258	21 $258	22 $258	23 $289	24 $287
25 $223	26 $230	27 $258	28 $256	29 $258	30 $294	31 $353

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Signature Suite, 1 Bedroom (1Bk Signature One Bedroom Residence)

Premium Suite, 1 Bedroom (1 Bedroom One Bedroom Residence)

Signature Suite, 1 King Bed, Balcony (Top Floor)

Premier Suite, 1 Queen Bed, Accessible

Deluxe Suite

Premier Suite, 1 King Bed, Balcony

Premier Suite, 2 Queen Beds, Balcony

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Chamberlain West Hollywood

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Prices for upcoming dates