Residence Inn by Marriott Durango Downtown

Ten dollars a day to park. No services. Get your own towels, make your own bed, and take out your trash. Just like Motel 6 but more expensive. Very dog friendly.

Room was not clean, hair on floor, soap on vanity, mold and grime in shower, leftovers in refrigerator, ripped carpet, and obvious lack of vacuuming and mopping. Also, kitchen was dark.

I love a Residence Inn, but this one was very disappointing, First, the free breakfast was actually disgusting. I am a business owner and needed internet to get some work done, the internet is completely useless. The den speed was .08mbps and the up speed was 7mbps. They also charged me $10 per night to park my car in their surface lot. I will admit, I missed this in the hotel description, but this is just a money grab. There is no garage, just a regular parking lot. I will choose differently next visit to Durango. The staff were great and helpful,

a) hallways are dark and dated; doesn’t feel fresh b) room TV not responsive to poorly marked remote; night clerk had no idea how to adjust; no in-room tutorial on use of non-intuitive remote; engineer came next day on request, and indicated that they’ve had a lot of complaints about the “new system” (confirming what the evening clerk had told us the night before) and that he didn’t like it [NOTE TO BRANDS: Don’t introduce new systems without having them vetted in a variety of properties and a variety of management companies] [NOTE TO OWNERS: Involve your operating teams or your management companies’ operating teams, not just the corporate teams, in these decisions] c) front desk attendants are terrific; friendly, knowledgeable (except about TV’s; see above); breakfast buffet was as expected (some fresh fruit would have been a nice add); rear entrance (near the only elevator) does not have disabled parking; Chief Engineer is A+ d) Housekeeping is poor — a piece of trash was sitting on the floor next to the elevator for almost 24 hours before Hkpg picked it up to throw it out, and its location was adjacent to the hkpg room on the same level; Hkpg missed our alternate day service one day; the next day, after my request, and our being out of the room for 3 hours, we came back to a disheveled room. The Hkpg Supervisor attempted to explain why (Hkpr doesn’t speak English; Hkpr doesn’t have schedules during the day) rather than apologizing. Supervisor was a clear FAIL.

Bathroom sink was clogged, staff was rude, they ran out of complementary breakfast on our last day of stay. Creamer is room was of poor quality. Bed was not made even when requested. Hand soap was split in to two pieces. See pic’s attached.