Name: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: US$104–US$773 per night
Rating: 7.55

What guests think

At Hilton Garden Inn Cleveland Downtown, reviewers praise the easy walk to Progressive Field and downtown venues and frequently note friendly staff, but many describe inconsistent upkeep, dated rooms, and operational hiccups that affect comfort and convenience.

Cleanliness and maintenance feedback is mixed, with recurring mentions of stained linens, mold or hair, malfunctioning fixtures, and worn decor, alongside some reports of tidy rooms. Facilities draw complaints about pool and hot tub closures or cold/unclean water, paid parking with confusing gates and occasional security concerns, plus occasional elevator or gym limitations. Breakfast is usually not included and considered pricey for the quality, though several guests enjoyed the on-site bar or dinner service. Expect a convenient base for games and events, but manage expectations on age, upkeep, and extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are often closed or poorly maintained (cold, murky, weak jets). Parking is paid with confusing gate access, and a few reviews mention break-ins; there are occasional elevator issues and a small, limited gym.

Related guest reviews

8

George

5 Nov 2025

·

Stayed 1 night

Hot tub was closed very disappointing Pool area was chilly and the pool water was chilly

8

Taresa

23 Aug 2025

·

Stayed 1 night

Good day your hotel. Need up grade on electrical in put for phones . Also parking was a problem guest should not have to pay for parking. That was a disaster. Pleas look in to this matters.

6

Tyra

7 May 2025

·

Stayed 1 night

The stay was nice only thing that wasn't was pool and hotub was closed but not advertised on the website. My kids were upset.

8

Glori

17 Mar 2024

·

Stayed 1 night

The beds were extremely comfortable. The pool had an oily film on the top of the water so we only went in the hot tub that was a huge disappointment. The jets don’t work and the water is only warm.

2

linsey

16 Feb 2025

·

Stayed 1 night

Prolly one of the dirtiesthotels ive ever stayed in the hot tub was green

8

clay

8 Sept 2025

·

Stayed 1 night

The pool area was not very well ventilted and hot tub was out of service.nice location and friendly staff

4

Roger

14 Oct 2024

·

Stayed 4 nights

The pool is ice cold and so is the HOT TUB. Its cold water. We asked severaltimes for then to fix it, was told it was resplved and the hot tub was still cold..we chise this hotel for my wifes chronic pain issues to have the hot tub to help. We ended up leaving a day early and the hotel refudes to give us a refund through expedia.

8

Nicole

2 Sept 2024

·

Stayed 1 night

The parking area wasn’t working properly and getting in and out of gate was a challenge. The staff wasn’t super helpful figuring this out.

2

Lori

17 Feb 2025

·

Stayed 1 night

Parking lot was awful took forever to get to park. Oool was dirty hot tub stunk. Refrigerator in room was so loud had to unplug it to sleep. Not a great place.

4

Michael

28 Jan 2025

·

Stayed 2 nights

Filtered search for “parking included in the price” brought up this hotel, but parking was not included in the price; it was added on prior to checkout. I stopped by the desk to tell them the shower gel was empty and the heating unit was as loud as someone starting a car; they told me to come back to the desk later on my way back in (why later?). When I came back they had one person working the desk and a line of more than a dozen people waiting (which was the case all weekend) so I gave up. Half of the elevators were closed for repair. Room was not clean: whitish stains on the dresser and red stain on the wall. Avoid this place.

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Cleanliness

Housekeeping is inconsistent, with multiple reports of dirty bathrooms, hair, stained or unwashed linens, dust, and mold; others found rooms clean. Common comments note missed restocking of toiletries and towels.

Related guest reviews

6

Stephanie

16 Aug 2025

·

Stayed 2 nights

Rooms definitely not what the pictures portray! Not very clean.

4

Heather

22 Jun 2025

·

Stayed 1 night

Upon arriving the lobby was very pretty and newly renovated. It ended there. The room was dated, beat up and filthy. Tiles had dirty shoe marks, carpet had plastic pieces and food everywhere . There were food wrapper and junk behind the mattresses. Every surface was sticky including drip marks on the table and coffee area. It was clear theroom had not been cleaned at all. Parking was also a hassle. I have never been disappointed by a Hilton until now

6

Sandra

1 Sept 2025

·

Stayed 1 night

It was okay for the overnight trip I took. Bed skirt was torn, the shower looked mildewed/dirty, and the blinds did not block out light. Bedding was clean.

2

Christina

5 Feb 2024

·

Stayed 1 night

This property was awful. We found so much mold in our room that we actually barley even slept because we were so concerned about it. The front desk staff were awful and just said “oh” didn’t offer to change our room. Would tell everyone to stay away from this hotel

4

Stephanie

18 Jun 2025

·

Stayed 1 night

Room was not clean at all. Floors were clearly not vaccumed. There was a left over comb in the main living area on the floor which shows that floor was not even touched.

2

Nicole

1 Aug 2025

·

Stayed 2 nights

Blood on our sheets. Like you should have seen this while you were making the bed stains. Stains on the duvet, almost looks like pee spots. Curtains head stains the chair head stains the wall had splatters of soda on it. The bathroom clearly was not clean there were spots all over the floor in the bathroom. The carpet was extremely dirty. The hallway looked the same. The pool was decent. No towels. Waited for staff for 20 minutes to tell them about our sheets and gave up. Called Expedia to have them help us and no one came up still. I would never stay at a Hilton again. This is the second time that we've got a dirty room in a different city.

6

Clair

19 Jun 2024

·

Stayed 1 night

The room was clean but the bathroom was dirty and we had to call and subsequently go down to the lobby to get towels because our room had none.

4

Jaclyn

6 Aug 2024

·

Stayed 2 nights

This is one of the dirtiest hotel rooms I have ever stayed in. The overall smell, dust accumulation on surfaces, dusty debri visible on air duct vents, the stains on duvet and towels... total disappointment. The air conditioner ran non stop creating a rain, water dripping noice and it never turned off. The shower had very little water pressure and the shower curtain looked as though it hadnt been changed for several guest stays. I even asked my husband it he thought they give the expedia room rates to the poorest quality rooms they had. The only positive about our two night stay was tge cheaper parking price and the nearness to progressive field.

4

Michael

28 Jan 2025

·

Stayed 2 nights

Filtered search for “parking included in the price” brought up this hotel, but parking was not included in the price; it was added on prior to checkout. I stopped by the desk to tell them the shower gel was empty and the heating unit was as loud as someone starting a car; they told me to come back to the desk later on my way back in (why later?). When I came back they had one person working the desk and a line of more than a dozen people waiting (which was the case all weekend) so I gave up. Half of the elevators were closed for repair. Room was not clean: whitish stains on the dresser and red stain on the wall. Avoid this place.

2

Alicia

23 Nov 2025

·

Stayed 1 night

The hot tub was not working, we waited 5 hours for extra linens for the couch bed, there’s blood on the linens on one of the beds, there’s something on the curtains in the bedroom, there’s mold on the ceiling above the shower head, there’s hair on the ceiling above the bath tub, they tried to charge me for break fast when it was already prepaid with our trip and the desk person wanted to argue about it with me before even checking.

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Rooms

Rooms are dated and show wear, with limited outlets or USBs and maintenance issues (sticking doors, noisy AC, weak water pressure). Street-facing rooms can be noisy, but many note comfortable beds and some enjoy city or stadium views.

Related guest reviews

6

Timothy

19 Oct 2024

·

Stayed 1 night

Front desk difficult to contact before our stay. Room was dated, pillows were horrible room was somewhat clean but not spotless. Have to switch rooms initially due to the refrigerator not working in our original room

6

Roland

19 Oct 2025

·

Stayed 3 nights

Door wouldn’t shut had to slam it. Furniture was dented and chipped. Sink faucet wouldn’t shut off. No USB ports . Not what I was expecting with it being a Hilton Hotel

8

Terry

27 Sept 2023

·

Stayed 1 night

I liked how It was convenient to Progressive Field. I was expecting brighter and more updated rooms considering this was a Hilton hotel. They need to get rid of the carpeting and update.

4

Alicia

14 Aug 2025

·

Stayed 3 nights

The property location is ok. The property itself needs major renovation work. It also felt unclean and old. Housekeeping services are lacking.

10

Ashley

29 Nov 2024

·

Stayed 2 nights

The view of the city

8

John

16 Aug 2025

·

Stayed 1 night

Went to Cleveland to watch a ball game. Hotel is in a great location across from Progressive Field, very convenient for walking to the ballpark. There a re restaurants and bars nearby. The hotel interior could use an update. Bed was comfortable. Room was old and worn. I was expecting a more fresh appearance from the Hilton brand.

4

Elizabeth

12 Nov 2025

·

Stayed 1 night

We were woken up twice by hotel staff. Once from someone knocking on the door because they thought a lightbulb needed changed and one 8am phone call with a prerecorded message about hotel amenities. The room had zero USB plugs anywhere. I haven’t been in a hotel room without USB plugs since 2010. Every hotel has at least one in a lamp, alarm clock, or even the desk.

10

Joanne

12 Apr 2023

·

Stayed 1 night

Had street view room which was very noisy for quite a while at night with loud music and cars going by. In room fridge squeaked all night. Bathroom door would not stay open. But room was clean and staff very pleasant.

6

SALVATORE

26 Jun 2024

·

Stayed 3 nights

Rooms facing the street are noisy and I requested a quiet room area away from elevators, I was given a room street view and close to elevators.

8

Vincent

23 Jun 2025

·

Stayed 1 night

Convenient location but it was a little noisy even being on the 11th floor,.

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Service

Staff are frequently described as friendly and helpful, but the property is often understaffed, causing long check-in lines, late room readiness, and slow responses; some guests reported rude interactions.

Related guest reviews

10

Larri

21 Oct 2024

·

Stayed 1 night

We had a great stay at the Hilton Garden Inn in downtown Cleveland. We were only 1 1/2 miles for the football stadium & Lake Erie. The location was perfect, the hotel was nice…maybe could use a little updating. The fitness center was small but good & we definitely enjoyed the pool which was huge & hot tub. Overall we’d definitely stay again. Location was great, service great; & the breakfast was pretty good too!

2

Alice

20 Sept 2024

·

Stayed 2 nights

The staff was unpleasant to deal with, starting with check-in when the man stated that he had to take a deposit of $100.00 to make sure I don't steal pillows. How insulting! I can assure the hotel that I have never stolen pillows in my life. The check-out was just as nasty, when Deirdra, who did not look professional for her position, refused to answer questions and in fact, didn't even look at us when we spoke to her. She needs to learn some social skills.

2

Bernie

2 Aug 2025

·

Stayed 3 nights

did not get the room we booked. Manager was HORRIBLE and fixing the situation. Actually would not at all. Very Rude and UNPROFESSIONAL! Pillows are so old they are the size of a soccer ball. Queen beds are not. They are full size beds.

2

Tanuja

27 Apr 2025

·

Stayed 4 nights

The front desk agents were extremely rure for absolutely no reason. I will never stay at this hotel ever again. Its not inviting, especially Its my first time.

6

Jeffrey

25 Aug 2023

·

Stayed 1 night

Arrived at the hotel at 3pm and had to wait almost 2 hours along with dozens of other people because rooms weren't ready. Seriously poor customer service.

2

Mark

27 Jul 2024

·

Stayed 2 nights

Room wasn't ready at 5pm when we checked in. Waited another half hour before room was available. At the front desk, restaurant, cleaning staff, it all appears the place is understaffed. Woman checking us in was very frustrated to be at work. Room and bathroom was dirty, but at least they let us check into it. Awful visit really.

10

Lorie

30 Nov 2025

·

Stayed 1 night

Excellent. Beds were comfortable. Staff friendly, joyful and helpful for recommendations. Close to restaurants and sporting events. Great location and super clean. Loved this hotel.

10

Hipolito

29 Sept 2025

·

Stayed 3 nights

The rooms were clean and the staff was very friendly and helpful.

4

JUSTIN

6 Jul 2025

·

Stayed 1 night

Rooms were not available for check in until 5:30.

10

Catherine

25 May 2025

·

Stayed 1 night

The staff was very nice and helpful and my room was clean and comfortable. I would definitely stay here again.

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AI-generated summary based on recent guest reviews

Location

Excellent for Progressive Field, Rocket Mortgage FieldHouse, and downtown attractions, with many places walkable. Some guests noted street noise or a sketchy feel in parts of the surrounding area.

Related guest reviews

8

Karolina

23 Jun 2024

·

Stayed 2 nights

Great location if you are planning on catching a baseball game. Close to downtown core- easy walking.

6

Jason

29 Jun 2023

·

Stayed 4 nights

Hotel and room was fine. Parking lot was the problem. 3 cars got broken into, including mine, and one stolen. Supposed to have security over night watching parking. Manager was no help next morning with police and any surveillance video. Convenient to ballpark but going to cost me $800 to fix my car because lot wasn’t safe and secure

10

Lori A.

25 Jun 2023

·

Stayed 2 nights

Great location for walking to the baseball stadium

10

Frank

30 Jun 2025

·

Stayed 1 night

We stayed for a Guardians baseball game and the field is just across the street. The property is old but clean with a limited parking lot. Safe and convenient.

6

Andrea

7 Nov 2025

·

Stayed 2 nights

Our stay was okay, the area around the hotel is more on the outskirts of downtown and isn’t close to much. Breakfast food variety could be better but the bar/restaurant had great food and service in the evening. The parking lot situation could have been explained, there was no direction on how to enter/exit daily. The room was okay, pillow cases were dirty and the toilet had a weird issue when running but overall it wasn’t a bad stay 3/5

8

Christine

1 Sept 2025

·

Stayed 2 nights

Excellent location if you’re attending an event at Progressive stadium or Rocket Arena.

10

Drew

1 Oct 2025

·

Stayed 1 night

This is a great hotel to stay at if you're going to a Cleveland Guardians baseball game. Yes, you have to pay extra for the parking but it's not too big of a hassle. You just fill out your car information with staff at the front desk and that lets you into the lot. The staff at the front desk was friendly and accommodating, even on a busy gameday. The room was clean and the bed was comfortable. I stay here anytime I come through Cleveland.

10

Amanda

15 Aug 2024

·

Stayed 1 night

Within walking distance to progressive field. Close to everything. Nice and convenient location.

8

Thomas

22 Apr 2025

·

Stayed 1 night

Great price for the location. Rooms could use a little updating but would definitely stay again. Being able to walk and explore downtown was awesome!

8

Shannon

6 Aug 2025

·

Stayed 2 nights

Lots of sirens, but great walking distance to all the attractions around the baseball stadium

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Dining

Breakfast is typically not included and widely viewed as expensive for the selection; experiences range from okay to poor. Several guests liked the bar or dinner service in the evening, though hours and menu can be limited.

Related guest reviews

8

timothy

20 Sept 2025

·

Stayed 1 night

Says free breakfast but they charge you 18 dollars for the buffet on top of the room that was not the same price as listed

8

JOSEPH

7 Jul 2025

·

Stayed 2 nights

HOTEL WAS CLEAN, $18 FOR BREAKFAST WAS PRICEY !!! NO MAID SERVICE WAS TOLD IT WAS LIKE EVERY OTHER DAY ..YET THE MAID WAS ON THE FLOOR WHEN I LEFT AT 10AM FOR THE DAY, CAME BACK AT 11PM NOTHING CLEAN, NO BED MADE NO CLEAN TOWELS. SAID SOMETHING AT THE DESK, SAID MAID SERVICE IS NOT EVERYDAY !!! WOULD HAVE BEEN NICE TO KNOW THAT !!!

10

Doreen M

6 Jul 2025

·

Stayed 2 nights

The hotel was SO close to Progressive field, which was AMAZING. We also took a Lyft to the Rock and Roll Hall of Fame, which was $6.50. The hotel was amazing, met some great people at the bar. Only wished the kitchen could have stayed open a little longer.

8

Gloria

20 Sept 2024

·

Stayed 2 nights

I’d give it a higher rating but I paid 400 a nite and breakfast wasn’t included . Thought that was terrible. So just for that my rating is less. Room was ok. Only had one towel in bathroom when we arrived. Ice machine was one floor down. But great location for a baseball game. Oh and they charge for parking for a 400 a nite room. Nickel and dime. Would I stay again? Idk. I will look around better now that I know there are other stays close by the football /baseball fields.

8

Regina

17 Jun 2025

·

Stayed 1 night

I enjoyed my stay at this downtown location. okay rooms. There is a fee for the breakfast unless you book complimentary. They will cook to order or you can have the buffet. I enjoyed my swim in the pool and the hot tub. $20 for parking. Less than 10 mins from Cleveland Clinic.

8

alesha

13 Jul 2023

·

Stayed 1 night

Really easy to get to. Nice location. Only negative was that breakfast and parking price was not included. Parking was nearly $30. And breakfast was $18 per person and it was nearly basic breakfast.

6

Andrea

7 Nov 2025

·

Stayed 2 nights

Our stay was okay, the area around the hotel is more on the outskirts of downtown and isn’t close to much. Breakfast food variety could be better but the bar/restaurant had great food and service in the evening. The parking lot situation could have been explained, there was no direction on how to enter/exit daily. The room was okay, pillow cases were dirty and the toilet had a weird issue when running but overall it wasn’t a bad stay 3/5

8

Kevin

17 Nov 2023

·

Stayed 1 night

Very close to the sport and entertainment venues in Cleveland. Dining staff was very pleasant and helpful. Breakfast was not included and our sink didn’t drain.

8

Jennifer

8 Sept 2025

·

Stayed 1 night

The breakfast price is insane for what was offered, but other than that we enjoyed the stay.

8

Carol

21 Apr 2024

·

Stayed 2 nights

Convenience to Progressive Field and around town. Liked the restaurant in the hotel and their staff. Didn’t like the fact that you had to pay $18 pp for the breakfast buffet that you would normally get for free at other Hilton chains.

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Month	Average price
January	US$94
February	US$101
March	US$157
April	US$130
May	US$160
June	US$176
July	US$153
August	US$215
September	US$184
October	US$132
November	US$108
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $773	18 $516	19 $730
20 $104	21 $106	22 $138	23 $215	24 $186	25 $294	26 $411
27 $151	28 $172	29 $183	30 $262

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $326	3 $207
4 $130	5 $152	6 $303	7 $176	8 $139	9 $149	10 $175
11 $116	12 $137	13 $243	14 $189	15 $146	16 $187	17 $279
18 $165	19 $157	20 $140	21 $129	22 $138	23 $242	24 $242
25 $126	26 $130	27 $140	28 $115	29 $117	30 $146	31 $170

Hilton Garden Inn Cleveland Downtown

Prices for Hilton Garden Inn Cleveland Downtown

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Accessible, Shower

Room, 1 King Bed

Room, 2 Queen Beds

Suite, 2 Queen Beds

Room, 1 King Bed, Corner

Deluxe Suite, 1 King Bed

Room, 2 Queen Beds, Accessible (Shower)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Bathtub)

Guest reviews of Hilton Garden Inn Cleveland Downtown

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Hilton Garden Inn Cleveland Downtown

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