Wyndham Independence

ants in the room, i woke up with them crawling all over my stuff on the desk and in my bed

Let me preface my comments with the fact that we were credited with some money because we complained, and that the property is under new management. DO NOT GO HERE. It took over a hour to check in…only one very sweet patient person at the desk, and a long line. The halls and elevators are dirty with food wrappers and leaves, and the walls are smudged with gross stuff. We had maybe 1/4 roll of toilet paper, and 1 set of towels in the room. We were able to get more towels at the desk but not toilet paper til the next day when the manager brought us some. There was no lock on the side door, anyone could enter. Every trash barrel was full of take out trash. It was noisy at night. The water in the shower was scalding hot and you could not regulate it….so unable to shower. The room itself was a bit shabby, but at least the sheets seemed clean. The fire alarm went off at 2:30 AM , which meant a panic stricken walk down several flights of stairs and a walk around the building, but thankfully no fire. It went off again at 5:30 AM. All in all a nightmare stay.

Not impressed at all, much of the place smelled like weed and had an overall ghetto vibe, not a very clean hotel. They give you a paper that has the wrong floors for where the ice machines are so you waste your time walking all over. My mini fridge door wouldnt close at all because of a huge ice build-up and the guy at the front desk said he couldnt do anything about it or knock the price down for me. The kleenex box in the bathroom was empty. The staff also have thick accents and are hard to understand. So yea I'd suggest avoiding this place unless youre really on a budget, the beds and hotel room itself were clean though so that was the one good thing.

The pool was shut down for maintenance and there was no email or notification that the pool would not be available for our stay. Part of my family went to a concert while the other 1/2 was staying back at the hotel just to swim. My kids were very disappointed. Staff was very nice. We did not use the bar or the restaurant on site. The sleeper sofa had stains on the couch part. No extra blankets avaliable only sheets. The bathrooms were clean.

My room smelt like cigarettes and the shower floor wasn’t very clean at all. The pool and hot tub were gross