Name: Extended Stay America Suites - Cleveland - Airport - North Olmsted
Address: 24851 Country Club Boulevard, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: US$63–US$96 per night
Rating: 6.98

What guests think

At Extended Stay America Suites - Cleveland - Airport - North Olmsted, guests appreciate the budget-friendly suites with kitchens and the convenient location near the airport, mall, and dining, but many report significant cleanliness issues, smoke odors, and worn common areas.

Rooms are often spacious, yet feel dated; recurring complaints mention uncomfortable mattresses and maintenance problems like drains, lighting, and broken fixtures. Service feedback is mixed, with several praising friendly staff while others cite long front-desk waits, reservation mix-ups, and limited responsiveness. Breakfast is a minimal grab-and-go setup, frequently described as muffins and coffee, and kitchenware is not stocked unless requested, with availability inconsistent. Expect a convenient, budget stay with trade-offs in upkeep and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Common areas and exterior appear worn and sometimes unkempt, with smoke near entrances frequently noted. Parking is available, and elevators operate though odors in them are mentioned.

Related guest reviews

4

Dawn

6 Aug 2024

·

Stayed 2 nights

We had three suite rooms. Issues observed among them - tub did not drain well so a short shower ended up standing in 6 inches of water, tub is so uneven it was difficult to stand safely, bathroom sink did not drain, bathroom door was stuck on the floor and mostly open, area behind the door was never being cleaned, at least one king bed was very uncomfortable, others were OK, “breakfast” was not useful, residents smoking outside the entrance, weeds in the beds around the building. Very thankful for the luggage racks, and the elevators which were clean and operational. We do not plan to choose an Extended Stay hotel again.

4

Michael

17 Nov 2024

·

Stayed 1 night

Lobby and elevator appeared old and dirty. Room smelled like bleach. Elevator bell kept ringing over and over again all night, every few seconds. Shady characters smoking right outside front entrance every time I came or left the hotel.

10

Randy

28 Aug 2024

·

Stayed 11 nights

Staff went out of their way to help us,we will definitely be back,however the ash tray was put by the entrance,so some of the smokers were smoking just outside the door right below the no smoking sign,it was kind of a minor inconvenience though we sometimes had to hold our breath going through…..

6

Amanda

8 Mar 2024

·

Stayed 4 nights

The first room I was offered literally smelled, very strongly (maybe of mildew?) To their credit, the staff immediately switched me to another (larger and nicer) room without any push-back and apologized. The new room was much better but still smelled just a tad odd. The property is clearly a bit old, worn, and dim, although I didn't see any signs of visible uncleanliness. The exercise room is small but clean and the machines worked fine. There's plenty of parking and one can walk to a Walmart and a couple of restaurants (and drive quickly to a very, very large number more restaurants and shops). I wouldn't stay at this property if I were looking for a spa weekend :), but as an economical place to do some work in off hours and sleep comfortably, it worked.

6

Susan

6 May 2025

·

Stayed 3 nights

The sweeper was never run in the hallway the whole time we were there. This hotel was really nice when we first started coming there. It is really getting run down. The parking lot needs repaved. People must not know how to read because someone was always smoking right outside the door even though there were 2 signs there no smoking. You could also smell smoke in the hallways. This will be the last time we stay at your hotel.

6

Jackie

2 May 2025

·

Stayed 3 nights

Room was nice but did not look like picture. The hotel smelled like weed. People vaping in lobby. Chair in room was broken. Couch had stains

8

Teresa A

26 Aug 2024

·

Stayed 1 night

It was nice to have shopping across the road the front walk way could be a Hazzard for some with broken sidewalk and it also needed mowing the staff was very polite Thanks 😊

4

Alicia

13 May 2024

·

Stayed 1 night

Grass hasnt been mowed in a long time, very unkempt

6

Edward

19 Jun 2023

·

Stayed 4 nights

Elevator smelled like Body Oder and onion rings

10

Jerry

6 Oct 2025

·

Stayed 1 night

Rooms were very clean. Staff was pleasant to work with. Plenty of parking. Great place

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Cleanliness

Cleanliness is a recurring concern across the property: reports of dirty rooms and bathrooms, hair and stains, persistent odors, pests (including roaches), and trash in hallways; a minority of reviews note clean rooms.

Related guest reviews

4

Mark

19 Oct 2024

·

Stayed 1 night

After checking in I got to my room and all looked fine until I went to the bathroom and found an all out mess. It was disgusting. Dirty towels, stuff all over the floor on the toilet. Never had this problem before.

2

John

15 Aug 2025

·

Stayed 3 nights

Roaches and Filthy

8

Katelyn

19 Feb 2025

·

Stayed 1 night

Room was large and beds were comfortable but it was kind of dirty. There was a plate in the microwave with old food on it and several scraps on the floor. Fine for the price.

2

Brittany

17 Aug 2025

·

Stayed 2 nights

The whole facility was very dirty and unkempt. The bathroom drains didn’t drain . The air conditioners suck and make weird loud noises. The hall ways were filthy full of trash and crumbs everywhere. I understand busy but there is a difference between being busy and just lack of effort to provide clean rooms. Even the parking lot was pretty bad.

2

Heather

16 Jun 2025

·

Stayed 2 nights

The front desk was not welcoming, and the hotel had a weird smell to it. However the room didnt have the smell. There was tissue laying on the floor by the bed crusty hard stain on the top blanket crumbs on the sheet when they were pulled back and a red stain on the mattress cover that you could see through the sheets. When the front desk was contacted he was not apologetic he said i had to strip the bed bring him the dirty sheets and then i had to make the bed. He was rude and not empathetic toward the situation. While in the shower the shower curtain at the bottom was moldy and dirty the tub didnt drain while showering and one of the towells were dirty. The next day the manager was very dry but apologized. There was no hair dryer in the room or hotel the breakfast in the morning was a muffin in brown bag.

2

America

18 Aug 2024

·

Stayed 1 night

Hotel and the room smells dirty carpet cabinets were dirty trash wasnt taken out bathroom tiles had mold in cracks of the tile and so on

2

jithin

28 Sept 2024

·

Stayed 1 night

Disgusting! The room had hair everywhere. I just sat on the bed and my pants were covered with hair. Bathroom counter was full oh human hair. Floors had pet hair everywhere. Spider in the bathroom. Bathroom wall had bad stain. Room smelled bad. I can’t believe they call this clean. People standing at the front smoking and cursing. Didn’t look safe. Unbelievable! Stay away from this place.

2

Kareema

18 Aug 2025

·

Stayed 2 nights

Found roaches around the room and a used bandage on the bed.

2

Blake

4 Jun 2023

·

Stayed 2 nights

The carpet had not been swept and there was stuff all over it. There was hair on the desk. A contact lens on the nightstand, a sticky residue all over all of the furniture, There was a ton of hair on the walls of the shower and the floors. The towels were stained and just looked dirty. We shared our concerns with the front desk and was told “I’m sorry” with no offer to clean it or refund the room charge. We specifically asked for the room to be cleaned and they did wipe the furniture down with a bleach rag, but nothing was done to bathroom and there was still nasty hair. Do not stay there if you to want your room to be clean.

2

Jennifer

1 Dec 2022

·

Stayed 4 nights

Bugs, bugs, bugs...there were roaches in the kitchen about an hour after I checked in. I immediately requested a refund and they still charged me for one night. I have called again for full refund. A real pain. This location needs an overhaul or rebuild. It smells, there are roaches, and its in obvious disrepair. Homeless sleeping in their cars or in the bushes of the parking lot. Overall this is a great area, disappointed this location has been forgotten. I foresee ESA going out of business soon. This is the second incident this month at their hotels with bugs, and I just will not go there ever again.

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Rooms

Suites are spacious and include kitchens, but many rooms feel dated, with reports of uncomfortable beds and maintenance issues such as clogged drains, broken or missing fixtures, and weak or noisy A/C.

Related guest reviews

8

Robert

25 Jun 2025

·

Stayed 1 night

No hot water but it was a hot day anyway, so I didn’t mind.

10

Hady

11 Mar 2025

·

Stayed 1 night

Excellent space, two full washrooms for the suite, and comfortable beds, and a kitchen. Very impressive and clean.

8

Katelyn

19 Feb 2025

·

Stayed 1 night

Room was large and beds were comfortable but it was kind of dirty. There was a plate in the microwave with old food on it and several scraps on the floor. Fine for the price.

8

Steven

28 Apr 2025

·

Stayed 2 nights

Room was clean only issue king bed to close to window not easy getting in bed and out.

6

Yolanda

27 May 2025

·

Stayed 3 nights

Beds need upgrading; so does all the rooms in general. TV too small for such a decent size room. Should have been a 50-60 inch TV.

6

Ricardo

16 Sept 2024

·

Stayed 2 nights

This hotel is in a prime location which is why we chose it for a two night stay. However, you could see dirt and grime in the kitchen area and all along floor boards. The entrance of our room had a ton of food crumbs & used cigarettes on the carpet and smelled like cigarettes.

6

Quianna

25 Nov 2024

·

Stayed 1 night

My room smells like a dog 🐕 was staying there for months

6

Jackie

2 May 2025

·

Stayed 3 nights

Room was nice but did not look like picture. The hotel smelled like weed. People vaping in lobby. Chair in room was broken. Couch had stains

6

David

30 Jul 2024

·

Stayed 6 nights

The hotel was OK, nothing special, but sufficient. I was disappointed in the fact that after a week they never addressed the items in the room that weren’t working (the microwave & a lamp), which I reported on the first day of my stay.

6

Shane

26 Sept 2025

·

Stayed 1 night

Bed had a sink hole in it. Shower was missing the shower curtain.

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Service

Service is mixed: some guests praise friendly, helpful staff, while others report long waits or no attendant at check-in, reservation or room-assignment errors, and slow follow-up on issues.

Related guest reviews

2

Mark

13 Apr 2024

·

Stayed 1 night

I made a reservation at this hotel 2 months in advance via Orbitz. On the morning of my stay, the hotel called me directly to inform me that they did not have a room for me and were cancelling my reservation. It was very disappointing and confusing and forced a last minute scramble to find somewhere other than my car to sleep that night. Then, at 11:33pm that night (many hours after my reservation should have begun), someone else from the hotel called me, waking me up to inform me AGAIN that they did not have a room for me. My reservation was for the night before the eclipse, so I wouldn't be surprised if the hotel decided they could make more money off my room with a last minute booking. But it caused a very stressful and expensive scramble for me and my husband. I was and am very disappointed by my experience.

2

Heather

21 Oct 2024

·

Stayed 1 night

Well me and my friends took a 3hr trip to go to the Haunted House Restaurant and go to Huntington Beach. I had reservations for over a month. So when we get to the hotel i am informed that the room had been double booked and there were no more rooms. Tried to give us one bed for 3 people. Absolutely not i love my friends but i we want our own bed. We had to drive an hr and half to find another room. Not a very good experience

10

Gloria

26 Jul 2024

·

Stayed 1 night

The staff at the front desk was amazing & the room was clean & comfortable.

6

Samuel

5 May 2025

·

Stayed 2 nights

I stayed two nights here. The first room they put me in smelled like something died in it. I explained it to the receptionist and they gave me a new room right away. The new room was fine. The staff were nice, but they seemed overworked. A couple times I had to wait by the front office for someone to talk to for up to 15 minutes. Seems like management needs to hire more folks.

8

Eva

17 Oct 2025

·

Stayed 1 night

Staff friendly and responsive. Beds comfortable and room location quiet. Microwave rusty and needing replace. Side and rear of property were in need of cleaning up trash and dog feces. Apparently most guests are not utilizing poop bags.

10

Rebecca

27 Aug 2025

·

Stayed 1 night

Great place. Friendly staff. We were given an upgrade at no charge, which was a nice surprise. Very clean.

2

Mark

20 Dec 2024

·

Stayed 7 nights

Staff are not professional and do not understand the concept of customer service.

6

rupeshkumar

28 Jul 2025

·

Stayed 1 night

Room booked under may name was allocated to some other person without checking proper documents and details by staff. At the time of our checking other staff member allocated same room with two keys, found someone’s luggage is already there. The staff is on duty smart enough, cross checked all our details and finally allocated different room and transferred charged payment on our room

2

M

11 Feb 2023

·

Stayed 1 night

I had to wait for more than an hour and a half to check in because the front desk person disappeared and did notreturn to the front desk while i was there for more than an hour an half. Who knows how long he was gone prior to my arrival. Worst experience ever.

8

Kimberly

19 Jun 2025

·

Stayed 1 night

Front desk employee was very accommodating.

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Location

Convenient to the airport, highways, a mall, Walmart, and dining. Some guests noted loitering and occasional police presence, affecting perceived safety.

Related guest reviews

8

Nicole

20 Aug 2024

·

Stayed 2 nights

Right off the highway, and by a mall.

4

Michael

17 Nov 2024

·

Stayed 1 night

Lobby and elevator appeared old and dirty. Room smelled like bleach. Elevator bell kept ringing over and over again all night, every few seconds. Shady characters smoking right outside front entrance every time I came or left the hotel.

2

Carri D

3 Jul 2025

·

Stayed 3 nights

I wasn't even able to check into this stay. When I arrived, there were police cars responding to some kind of incident. I went inside, but no one was at the front desk - or anywhere and I waited for over a half an hour. There was also a group of people partying in the parking lot. I honestly didn't feel safe, so I left.

8

Juan

5 Aug 2024

·

Stayed 1 night

Property is close to airport, mall, Walmart and different restaurants

8

Miguel

17 Jan 2023

·

Stayed 19,373 nights

The area was great accessibility to the highway and the mall was great

6

Amanda

8 Mar 2024

·

Stayed 4 nights

The first room I was offered literally smelled, very strongly (maybe of mildew?) To their credit, the staff immediately switched me to another (larger and nicer) room without any push-back and apologized. The new room was much better but still smelled just a tad odd. The property is clearly a bit old, worn, and dim, although I didn't see any signs of visible uncleanliness. The exercise room is small but clean and the machines worked fine. There's plenty of parking and one can walk to a Walmart and a couple of restaurants (and drive quickly to a very, very large number more restaurants and shops). I wouldn't stay at this property if I were looking for a spa weekend :), but as an economical place to do some work in off hours and sleep comfortably, it worked.

10

Matluba

7 Sept 2023

·

Stayed 13 nights

Location is great. Just across Walmart and close to the airport.

8

Andrea

27 Sept 2025

·

Stayed 1 night

Overall a nice hotel and cheap. Close to so many stores (walmart, target, etc) and the mall. I would stay again. Room was clean. Only downside was the shower was clogged. I forgot to say something to the front desk. I was in a hurry to leave so that's my bad.

8

Stephani

23 Aug 2024

·

Stayed 1 night

Conveniently located and decent value for the price of a one night stay. Right next to a walmart supercenter and a chase bank which was nice. The staff was friendly , check - in was a breeze as well. Honestly this was the only decent hotel for miles with an affordable price . Would stay again .

2

melissa

11 Aug 2025

·

Stayed 1 night

The hotel manager said she would give our money back. It’s a domestic violence Hotel the police showed up and there was a lady trying to break in. It was not a safe place for our family.

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Dining

Breakfast is very limited grab-and-go, often just coffee and packaged muffins or bars, and is sometimes unavailable later in the morning.

Related guest reviews

8

Matthew

13 Oct 2024

·

Stayed 2 nights

The price for a nights stay was great. Full kitchen in room. The room was clean and no odor. The hallway were dingy. The staff was very friendly.

4

Douglass S

25 Mar 2023

·

Stayed 1 night

At check in sign said I'll be right back - never came - had to call. Supposed to have a "breakfast", but it was only granola bars.

10

Janet

2 Oct 2024

·

Stayed 2 nights

It’s just a basic room with just a grab n go breakfast

2

Orson

9 May 2024

·

Stayed 1 night

The free Breakfast was coffee and Refrigerated Muffin only

10

Anna

7 Aug 2024

·

Stayed 1 night

Was great for overnight and definitely would have been very helpful if we had been staying longer. Only odd thing - two Extended Stay Americas on same road - less than a mile apart. Included breakfast was sparse.

2

Mark

15 Apr 2024

·

Stayed 2 nights

Room was a former smoking room. Smelled terrible. Overall, the place was dingy and no services to speak of. No breakfast (even grab & go) was seen.

8

Jonathan D

22 Jan 2024

·

Stayed 1 night

My check in was great. Room fantastic. Breakfast was pretty bad. Coffe and muffin in a plastic bag. But still good value for money for a large clean room.

8

Katiria

3 May 2024

·

Stayed 1 night

The only thing I did like it was the breakfast they only give muffins and coffee.

2

Natalia

25 Nov 2023

·

Stayed 1 night

Sheets were dirty, had to ask for a fresh one. Bathroom was dirty as well. Stove did not work. Free breakfast was supposed to be provided , but it was only coffee and a snack bar. Heat was not working as well.

10

Laurie

21 Apr 2024

·

Stayed 2 nights

Awesome front desk staff. The breakfast option was skimpy though. Just beverage of coffee or tea and the smallest muffins youve ever seen

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$56
February	US$58
March	US$57
April	US$57
May	US$61
June	US$71
July	US$78
August	US$75
September	US$71
October	US$70
November	US$60
December	US$54

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $83	16 $68	17 $77	18 $96	19 $96
20 $63	21 $67	22 $67	23 $69	24 $75	25 $84	26 $96
27 $69	28 $68	29 $68	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $92	3 $92
4 $68	5 $68	6 $68	7 $68	8 $68	9 $88	10 $88
11 $68	12 $68	13 $68	14 $64	15 $64	16 $88	17 $87
18 $64	19 $64	20 $64	21 $64	22 $64	23 $86	24 $90
25 $64	26 $64	27 $64	28 $64	29 $64	30 $86	31 $83

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Monthly average prices

About this property

Location

Room options

Deluxe Studio, 1 King Bed with Sofa Bed

Studio, 2 Queen Beds

Suite, 1 Bedroom

Suite, 1 King Bed with Sofa Bed

Studio, 1 Queen Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Cleveland - Airport - North Olmsted

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Prices for upcoming dates