Name: Holiday Inn Cleveland-Mayfield by IHG
Address: 780 Beta Drive, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: US$102–US$240 per night
Rating: 8.5

What guests think

At Holiday Inn Cleveland-Mayfield by IHG, travelers frequently praise friendly, accommodating staff, clean updated rooms, and convenient highway access, while noting recurring issues with the long-closed pool, variable breakfast quality, and occasional noise or maintenance hiccups.

Many guests find the on-site Italian restaurant and bar convenient, though some meals were mediocre or the venue required reservations. Rooms are generally comfortable and modern, but a few reviewers mention small vanities, loud HVAC, or poor soundproofing. A practical choice if the closed pool is not a priority.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site Italian restaurant and bar, ample parking, free guest laundry, and EV chargers are appreciated. However, the pool has been closed or under renovation for an extended period, disappointing guests who expected to swim.

Related guest reviews

10

Naveen

2 Dec 2024

·

Stayed 5 nights

Safe and clean, good gym facility and huge parking space and EV charging facility.

8

Christie

3 Sept 2024

·

Stayed 3 nights

Kathy the breakfast lady was AMAZING! We didn’t know until checkin that the pool was STILL under renovation.

10

Chris

22 Jul 2024

·

Stayed 3 nights

Staff was very helpful and hotel was clean and comfortable. Pool was not available, but we were given free breakfast instead.

6

Alfredo

7 Jul 2024

·

Stayed 3 nights

Staff was friendly, quick service, nice location. But the main issue and caused a change of our plans was due to the amenities in the hotel were not available. Pools were out of service (due to remolding) but the front desk said the pools been closed for years and apparently remodeling. This was unexpected being the hotel was advertised with such amenities. My family was looking forward to pool days/evenings as it was part of our schedule for activities. And upon arriving there’s a sign out only, nothing mentioned up front by staff; until I asked: she pointed to a side sign . So I would suggest updating such info on the applications hotel location info and hotel website on the amenities that are actually working. Now I understand that sudden things break down but in this case it was not in function for years . So there shouldn’t be an excuse for lack of information on sites . There should be/have been a credit due to this inconvenience.

10

Deborah

20 Jun 2024

·

Stayed 1 night

loved that they have complimentary laundry

10

wendy

29 Jan 2024

·

Stayed 1 night

Good stay. Room was clean. There were some cosmetic things going on with the room mainly scratched up walls. Bed was very comfortable. Room had good amount of space but bathroom is a little cramped. Very quiet. Pool is still closed.

8

wendy

12 Nov 2023

·

Stayed 1 night

It is a decent hotel. It's comfortable and fairly clean. There were a few minor things people may want to know. We were on the first floor. They have floodlights pointed at the windows from the parking lot. Even with the blinds pulled down light got in. The room was small and laid out weird. The mini fridge and microwave were at the end of the bed. The bathroom vanity is small and there is not much room to do make up or lay out toiletries, especially if you have more than one person getting ready. The pool is closed, if that's important to you call ahead and see if they got it opened up yet. Overall it was a fine stay but when we were here before we had a much better room.

10

Heather

28 Jul 2023

·

Stayed 1 night

The front desk staff was excellent and there is free laundry! How great is that? Cute restaurant and just a nice place for a stopover.

10

Adrian

24 Apr 2023

·

Stayed 1 night

Great location with plenty of parking and a great hotel

4

chanel

26 Dec 2022

·

Stayed 1 night

My family went to this location to go swimming, POOL is CLOSED until SPRING for renovations. Very clean rooms, bed was not as comfortable as some joyless I’ve slept in. Melissa, at the front desk was very helpful.

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Cleanliness

Most reviews highlight very clean rooms and public areas. A few serious issues were reported, including dirty linens and two separate bed bug reports.

Related guest reviews

10

Hector

29 Oct 2025

·

Stayed 1 night

Very nice clean room, and the staff was fantastic!

10

Jeremy

20 Jul 2025

·

Stayed 12 nights

The rooms were very clean and I liked that towels were replaced every day if needed.

2

Kevin

2 Jun 2025

·

Stayed 1 night

Blood stains found on the sheets of our bed, yellow stains on the carpeting, clumps of hair found on the AC Unit. One of the dirtiest, most disgusting hotel rooms I have stayed in for quite some time, possibly ever. Will never return to this hotel.

6

Flora

12 May 2025

·

Stayed 2 nights

The rooms were not cleaned thoroughly.

10

Janice

26 Jan 2025

·

Stayed 1 night

I look for a "clean room/bathroom. Our room was a 5 star in this category.

10

Crystal

5 Jan 2025

·

Stayed 2 nights

The property was very clean and well kept. The staff was awesome!!

10

Jeannette

16 Dec 2024

·

Stayed 1 night

This hotel was very well kept. The room smelled so clean and everything was just perfect.

8

William

25 Nov 2024

·

Stayed 2 nights

Incredible staff, nice modern design. Unfortunately the room could have been better soundproofed. You can hear others clearly all times of day and night. Fine for a night or two, but not ideal. Additionally, the room was very clean, except for behind the night stands near the head of the bed. Happy to stay again for a brief visit for the right price. I’ve spent 20+ years traveling to Cleveland regularly and this is among the best values for money if you can catch the right price.

8

Sereda

20 Apr 2023

·

Stayed 2 nights

One of the beds, might have bed bugs. I switched to the other bed and had no problems.

6

Chester

29 Jan 2023

·

Stayed 1 night

I discovered bed bugs in my room

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Rooms

Rooms are generally comfortable and recently updated, with some spacious layouts and good beds. Downsides include small bathroom vanities, occasional loud HVAC, road or hallway noise, and a few older or oddly laid-out rooms.

Related guest reviews

10

Janice

4 May 2025

·

Stayed 2 nights

Our room was spacious and well lit. The front desk staff as well as the breakfast server were friendly and helpful. All of the housekeeping staff that we encountered were friendly and greeted us warmly as well. And may I say that the breakfast itself was EXCELLENT! There was a wide selection of food items to choose from and they were all delicious!

8

James

24 Apr 2025

·

Stayed 1 night

Front desk gentleman did not seem happy with his career choice. Room was okay but a lot of road noise.

8

MaryAnn

9 Mar 2025

·

Stayed 1 night

The only issue we had is the extremely loud heating/cooling system.

2

david

13 Jan 2025

·

Stayed 1 night

Old room.

8

William

25 Nov 2024

·

Stayed 2 nights

Incredible staff, nice modern design. Unfortunately the room could have been better soundproofed. You can hear others clearly all times of day and night. Fine for a night or two, but not ideal. Additionally, the room was very clean, except for behind the night stands near the head of the bed. Happy to stay again for a brief visit for the right price. I’ve spent 20+ years traveling to Cleveland regularly and this is among the best values for money if you can catch the right price.

6

Robert M.

23 Jun 2024

·

Stayed 2 nights

A few hits and a couple of misses. The property suffers from a 70s era design layout. Rooms are on the smaller side with no separate sitting areas and no couches in the room. The only comfortable place to sit is in an easy chair that faces away from the tv. My room (night 1) had a very poor quality mattress. Could only sleep for a few hours and had a sore back. I sought a room change and that was a win. The 4th floor is an “executive level” with better quality decor, bedding, tv, etc. much more comfortable all the way around (2nd night). Front desk and restaurant staff were pleasant. The bar / lounge (Alfredo’s) was renovated in past couple of years. I actually like the original layout and theme more than the rather stark new version. Food and service were spot on.

8

wendy

12 Nov 2023

·

Stayed 1 night

It is a decent hotel. It's comfortable and fairly clean. There were a few minor things people may want to know. We were on the first floor. They have floodlights pointed at the windows from the parking lot. Even with the blinds pulled down light got in. The room was small and laid out weird. The mini fridge and microwave were at the end of the bed. The bathroom vanity is small and there is not much room to do make up or lay out toiletries, especially if you have more than one person getting ready. The pool is closed, if that's important to you call ahead and see if they got it opened up yet. Overall it was a fine stay but when we were here before we had a much better room.

10

Patricia

2 Oct 2023

·

Stayed 2 nights

We enjoyed the room very much. Seemed fairly new or recently renovated. Bed was comfortable.

10

Josh

18 May 2023

·

Stayed 2 nights

Great location. Clean updated rooms.

10

Betty-Jo

14 Mar 2023

·

Stayed 2 nights

They allowed us to check in early and we were so thankful for that as we had a long trip to this location. Employees were so nice and helpful. Room was clean. Bed was so comfortable. Only complaint is the walls and doors very thin... Heard neighbors and people in hallway.

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Service

Service is frequently praised as friendly, accommodating, and helpful at check-in and during breakfast. A few guests encountered rudeness or slow follow-up on maintenance problems.

Related guest reviews

10

David

21 Sept 2025

·

Stayed 2 nights

Staff went above and beyond! Great hotel in nice area

10

John

6 Aug 2025

·

Stayed 4 nights

I had an outstanding experience! Staff was exceptional!!

8

James

24 Apr 2025

·

Stayed 1 night

Front desk gentleman did not seem happy with his career choice. Room was okay but a lot of road noise.

10

carmen

15 Apr 2025

·

Stayed 1 night

There was only one man on duty at check in. He did an excellent job, helped us with the TV and was very polite.

10

Caitlin

16 Mar 2025

·

Stayed 1 night

The hotel staff were very accommodating, friendly, and kind. The breakfast buffet Sunday morning was excellent and the woman serving us was so sweet to the kids! Room was very clean and provided all dove products. I would 100% recommend this hotel and use it again if we are back in the area.

10

Brad

8 Feb 2025

·

Stayed 1 night

Staff was extremely friendly the entire stay.

8

Gina

28 Oct 2024

·

Stayed 1 night

The gentleman who checked us in was amazing. So helpful and never acted like I was being a bother, even when I had a really dumb question.

10

Rachel

20 Sept 2023

·

Stayed 1 night

The customer service at the front desk is extremely welcoming

4

David

7 Sept 2023

·

Stayed 1 night

Unmotivated staff, smelled funny, room was beat up and the door had trouble locking. Just a meh experience overall. With so many good hotels in the area we will be skipping this one on future trips to the area

6

Mark

13 Apr 2023

·

Stayed 3 nights

Overall positive experience but tarnished by non-functional phone for 3 days. Not fixed for 3 days despite complaining for 3 days. A dangerous situation in an emergency.

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Location

Convenient to I-271, area hospitals, and nearby dining, with many finding the setting quiet and safe. Useful for getting around the east side of Cleveland.

Related guest reviews

10

Thaddeus

6 Jul 2025

·

Stayed 2 nights

Easy access from the highway. Courteous staff and clean facility.

8

Kathleen A

13 Apr 2025

·

Stayed 2 nights

Very friendly staff and great accomodations. Close to the freeway but very quiet. Comfortable beds. Towels need to be softer and larger. Wish the bar stayed open longer. Very convenient location.

10

Damia

31 Mar 2025

·

Stayed 2 nights

This hotel was the perfect location for what I needed. It was safe and quiet and close to restaurants. It even had a restaurant attached to it.

10

Bob

27 May 2024

·

Stayed 1 night

The hotel is very convenient the the freeway and offers easy access to a nice variety of dining options, plus a great in-house restaurant.

10

Bernice

19 May 2024

·

Stayed 1 night

It was great because i had patient at nearby Hillcrest hospital

10

Carmen

22 Jan 2024

·

Stayed 1 night

We booked this hotel for its closeness to Cleveland Clinic-Mayfield Heights. It was a last minute booking and everything went smoothly. Everyone was friendly and the hotel was clean. Wonderful price for a short stay.

10

Michael

8 Jan 2024

·

Stayed 1 night

Restaurants near. Easy access off the highway.

8

Steven

31 Dec 2023

·

Stayed 3 nights

The hotel is clean and safe and just off I-271. This made it an affordable option with easy access to the Cleveland Museum of Art and both Cuyahoga Valley National Park and Brecksville Reservation. There are not really a lot of restaurants next to the hotel; you'll have drive a mile or so south. But there is a Heinen's supermarket about half a mile away.

10

Josh

18 May 2023

·

Stayed 2 nights

Great location. Clean updated rooms.

10

Adrian

24 Apr 2023

·

Stayed 1 night

Great location with plenty of parking and a great hotel

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Dining

Many enjoyed Alfredo’s and reported good or excellent breakfasts. Others found breakfast mediocre or cold, coffee poor, or the restaurant inconsistent or requiring reservations.

Related guest reviews

10

Joshua

31 May 2025

·

Stayed 1 night

The hotel was the best so far, breakfast was good and the restaurant added more at reasonable prices.

10

Joshua

25 May 2025

·

Stayed 2 nights

Good service and breakfast/dinner. Quality hotel, room was great for me visiting.

10

Janice

4 May 2025

·

Stayed 2 nights

Our room was spacious and well lit. The front desk staff as well as the breakfast server were friendly and helpful. All of the housekeeping staff that we encountered were friendly and greeted us warmly as well. And may I say that the breakfast itself was EXCELLENT! There was a wide selection of food items to choose from and they were all delicious!

10

Kerri

16 Feb 2025

·

Stayed 1 night

The restaurant connected to the hotel called Alfredo the food was terrible

8

SIMON

25 Nov 2024

·

Stayed 2 nights

Property lives up to the brand\'s standard and our room was nice and clean. Service was attentive and friendly. Kudos to Gale, who got us some coffee when we arrived. Only downside was the "hot" breakfast, rather cold and scarce around 8 a.m. the first day. The restaurant seemed to be closed both times we walked by so not sure. A little disappointing. We will probably stay again, but just eat elsewhere.

10

Kurt

24 Nov 2024

·

Stayed 1 night

We loved our stay, very convenient location off highway and very clean. Bed was so comfortable I wanted to go buy one. Only negative was the restaurant which was not very good in our opinion

8

Desiree

29 Mar 2024

·

Stayed 1 night

We had a "wondeful" view of the closed pool under construction. The breakfast was mediocre at best and the coffee was so horrid that we had to throw it out.

10

Laurie

10 Mar 2024

·

Stayed 1 night

The restaurant in the hotel Alfredo’s at the Inn was fantastic. We had brunch, dinner, and breakfast. The food was amazing. Even though the continental breakfast was free for the guests, we wanted to try the breakfast on the menu.

8

Ronda

6 Jul 2023

·

Stayed 1 night

The hotel is nicely updated and clean. Staff was very friendly and accommodating. Since Holiday Inn took over the restaurant, breakfast at Alfredo’s is now mediocre at best - in our past visits when the restaurant was privately owned, we had many EXCELLENT meals at Alfredo’s. That is not the case now!

10

Thambirajah

20 Feb 2023

·

Stayed 1 night

The staff was very friendly. The restaurant provided a very nice breakfast with a very friendly staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$98
February	US$110
March	US$119
April	US$131
May	US$135
June	US$137
July	US$141
August	US$134
September	US$177
October	US$143
November	US$116
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $233	17 $164	18 $182	19 $193
20 $102	21 $130	22 $134	23 $137	24 $127	25 $140	26 $181
27 $103	28 $123	29 $136	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $145	3 $148
4 $111	5 $198	6	7 $214	8	9 $154	10 $167
11 $115	12 $122	13	14 $131	15 $197	16 $146	17 $154
18 $114	19	20 $240	21 $124	22	23 $174	24 $174
25 $118	26 $150	27 $134	28 $134	29 $147	30 $135	31 $134

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Feature)

Premium Room, 1 King Bed

Standard Room, 1 King Bed (Leisure)

Standard Room, 2 Double Beds

Standard Room, 1 King Bed, Accessible (Comm)

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Cleveland-Mayfield by IHG

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Prices for upcoming dates