Name: Residence Inn by Marriott Cleveland Downtown
Address: 527 Prospect Avenue East, Gateway District, Cleveland, Ohio, United States of America, Cleveland, Cuyahoga County, US
Price range: US$139–US$844 per night
Rating: 7.82

What guests think

At Residence Inn by Marriott Cleveland Downtown, guests highlight the walkable, downtown location and roomy suites with kitchens, while recurring drawbacks include delayed check-ins, inconsistent cleanliness and maintenance, small older bathrooms, and costly, sometimes slow valet-only parking.

Staff are frequently described as friendly and helpful, though service can feel understaffed and communication uneven. Breakfast is a popular perk for many, but others report items running out or basic quality and the lobby bar not reliably open. Expect a spacious, convenient base with notable trade-offs in upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking is common, often viewed as expensive, sometimes full, and occasionally slow to retrieve vehicles. The historic arcade adds character but the layout can be confusing, the bar hours are unreliable, and guests may need in-room icemakers for ice.

Related guest reviews

4

Nicholas

29 Nov 2024

·

Stayed 1 night

The property overall was very dirty including our room. Just so we're clear the property is old and that's okay, being dirty is not okay. The lady at the front desk was very polite during check in. There is a bar at the facility but it wasn't open. I'm not sure why you wouldn't have that open when you have a cavs game going on across the street. Very disappointing stay.

6

Maria

8 Sept 2023

·

Stayed 1 night

Parking was not disclosed. Vallet or parking lot across street.

8

Nicole

10 Mar 2025

·

Stayed 1 night

Was surprised how close this hotel was from our event we were attended (concert) it was alot closer than at anticipated. Food places were also close an in walking distant. The staff told us the bar inside the hotel is open till 11pm but the bar attendant was nice enough to stay over. At first the parking was confusing but they have valet parking was only $45 for the evening which was so much cheaper than parking across the street at the arena it cost $75 all we had to do was give the keys over they did all the parking and brought our car straight to us when checking out. Very friendly staff ! Room was at bigger than we thought an had a nice view from the 6th floor. I highly suggest this hotel especially if your planning on going to an event at the rocket arena. I will definitely go back to stay if we attend another concert or even out that way again.

8

James

4 Apr 2025

·

Stayed 1 night

The accommodations were very nice. Downtown Cleveland. We were in town for a Cavaliers game and worried about walking back to the hotel after the game. Well, you can see Rocket Arena from the hotel. It’s about a one block walk with a direct walking path right outside the hotel. The two bedroom suite was nice but missing soap, the internet was not working, not enough silverware for the 4 of us, and one of the tvs was missing the remote. After contacting the front desk, everything was taken care of (except for the tv remote) - but two late to be of any benefit to us. Free breakfast was ok. But all of the staff and mgmt we met were very polite! The only parking at the hotel is valet parking in the underground garage - $45/day plus tip. There is also a surface lot across the street. Not sure if it is generally available and I didn’t check the price.

6

Eric

23 Feb 2025

·

Stayed 3 nights

LIked the arcade built into the hotel, very unique even though it is 3/4 empty. Did not like the service. Specifically delayed check in and no bartender one night.

8

Edward

31 May 2024

·

Stayed 1 night

Great historic hotel. Beautiful inside with shops in the middle. Huge room with full kitchen and over 500 sq ft. Overall a really good place to stay and easy walk over to Rocket mortgage FieldHouse for concert. Valet parking ended being $47 even without the tip. I felt that was steep.

8

Kristina

9 Jan 2023

·

Stayed 19,365 nights

Pros: Friendly service at the front desk, bar, valet (although we ultimately did not use valet as it was full), and housekeeping. Seemed clean. Cons: I did not realize that valet parking was not guaranteed. We did not want to risk paying $40, utilizing the in/out privileges and losing our spot, so we parked in the lot next door for considerably less expense.

10

Adam

26 Mar 2023

·

Stayed 2 nights

I stay here most of the times that I am in Cleveland. Very nice hotel overall. Close to a ton a fun things. My only issue is if they put you in Euclid Tower, you need to walk all the way to the lobby to exit or reenter. Please put a key card access on the stairwell on the Euclid end of the arcade!

8

Thomas

4 Jul 2025

·

Stayed 2 nights

It was hot and we needed ice. Please inform guests there are no public ice machines and guests need to turn on the ice maker in their room to provide ice.

6

Raphael

22 May 2025

·

Stayed 1 night

The parking available is only valet and it's a complete rip-off. $44 per night!!! I also had to wait over 20 minutes to check my car in as their system wasn't able to send me a text message...- Really frustrating!

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Cleanliness

Cleanliness is inconsistent: multiple guests reported dirty or stained tubs and showers, mold, dusty vents, odors or smoke, and missed housekeeping, while others found rooms clean.

Related guest reviews

2

Ryan E

12 Aug 2025

·

Stayed 2 nights

This hotel is sadly in need of updates. It is worn out, but it was also just not well cleaned. The kitchen ceilings were stained with food, the bedding and carpeting were stained, there was a dirty bandage on the door frame of our bathroom, and the tub was unclean. They also gave away our room before we arrived at 5 pm. They did end up giving us two smaller rooms across the hall from each other. The hotel lobby and breakfast were updated and clean.

6

Chasity

19 Aug 2024

·

Stayed 1 night

The staff were friendly and helpful! The free breakfast was good. The room had a large stain on the carpet, very dirty/dusty vent, the blanket had stains also.

4

Christene

12 Jul 2025

·

Stayed 3 nights

The room was large and had enough space for our family. However, the pull out mattress was so beat up you couldn't sleep on it. I had to put the couch cushions under it just for us to use it. The bathroom was terrible! It was so small and run down and the sink was outside the toilet and shower. So you'd have to touch the door handle after going before you could wash your hands! We didn't have enough towels for all of us so I called to ask them to bring more. Housekeeping didn't come at all unless I called to have them come take our garbage and bring more towels.

2

Sara

20 Oct 2024

·

Stayed 2 nights

Sadly, our experience was horrible. At over $500 per night, I was disgusted. The room was filthy, centipede on the wall next to the bed, excessive mold in the bathroom, no remote for one of the tvs, fitted sheet wouldn’t stay on the bed, stained sheets, no sheets or pillows for the pull out couch (later got bedding but was never able to get pillows as the front desk said they had no extras), extremely creaky floors, and hair dryer from the 1980’s. The building has a lot of character but it was filthy, smelled like raw sewage, and the only elevator wasn’t working (we were on the 5th floor). The hotel also felt like a fire trap as it was a maze of hallways and corridors to our room in the far tower. Customers were lined up at the front desk complaining and demanding refunds. The hotel was sold out yet they had one person at the front desk and no additional staff to address issues (like the lack of bedding). So what was good - the morning staff in the dining room were beyond exceptional and the location was very convenient to the stadium and great restaurants. Marriott - this hotel warrants closure for a deep cleaning and remodel.

4

Tiffany

9 Mar 2025

·

Stayed 1 night

The check in process was speedy and the staff was friendly and kind. I was very dissatisfied with the cleaniness of my room. I was getting dressed for an event and I noticed that there waa blood that was splatered on the wall and the wall trim i a fee different spots. I very disgusted with that as I don't want to see someone else's bodily fluids in a room that I'm staying in. It made me question the linen, carpet and everything else. There was a lot of mold in the shower which is a hazard to my health as I have a severe allery to mold and it triggered some breathing issues while in the shower. There was a piece of metal that was broken from the handle in the shower that I scratched my elbow on while taking a shower. Lastly, there was something on the wall that resmbled a booger. So overall the room was gross. I wanted to discuss this with the front desk to request a refund but I was pressed for time and the line at checkout was a little lengthy. The location was perfect in proximity to the venue of my event so, that was a plus. I would stay here again If and only if the facility undergoes a thorough cleaning. I did take photos of these issues and would love to be able to send them so these issues can be addressed. If someone could please follow up with a link or an email that I can send them that would be awesome.

6

Jeanelle

12 Jul 2025

·

Stayed 1 night

The tub has stains on the floor and needs to be reglazed. Instead, a huge peeling sticker was placed over it. Mold was forming in the caulk around the tub. The wallpaper surrounding the sink was peeling.

4

Deidra

15 Aug 2024

·

Stayed 1 night

The front desk staff was extremely nice and helpful. The breakfast staff was extremely courteous and attentive. The facility itself has wear and tear, but I could accept that. It is located in prime area - walking distance to many major attractions (which was such a bonus) - and I imagine the hotel is well utilized. The problem is that the rooms were FILTHY. The tub was dirty, the baseboards were disgusting, stained carpet, stained sofa bed cushions….. I could go on and on. We took plenty pictures and are happy to share with Mgmt if it would make a difference. And to be clear, we switched from one room to another and while the 2nd room was better, it was dirty as well. So, I do not believe that the problem can be attributed to one team member. I believe it is an overall issue at the hotel. Thankfully we were only there for one night.

4

Angelo

3 Jun 2023

·

Stayed 1 night

My room had a broken lampshade, dead bugs in the bathroom lighting fixture, black mold in the tub, a dirty tub, no shower curtain and a tv with distorted color so channel had a blue hue.

2

Pamela

15 Mar 2025

·

Stayed 1 night

The smell of smoke throughout the entire hotel was awful. I checked in late at night so there was no way for me to switch hotels and they would not refund my money so I could switch- so I stayed. The floors were dirty and the hotel needs an entire renovation. The staff was friendly and it was in a great location. But very disappointed!

4

Hanna

8 Dec 2024

·

Stayed 1 night

Walkable to everything downtown. Staff isn’t very welcoming. Room was spacious but had a musty smell, pullout sofa was broke, dirty and no linens in room for it…so we had to call desk to get a rollaway and linens @ 11 at night. The blanket given for rollaway was a nasty feeling, my son wouldn’t even use it. There were dishes left in the dishwasher and the shower wasn't very clean.

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Rooms

Suites are spacious with kitchenettes, and some have fireplaces. Many note dated decor, very small bathrooms, uncomfortable or broken sofa beds, and maintenance issues such as weak AC, broken lights, and fixtures; some rooms require a long walk.

Related guest reviews

8

Ronda

13 Jul 2024

·

Stayed 1 night

Chose this hotel due to close proximity to Rock & Roll Hall of Fame. When we arrived our air wasn’t working but they got it fixed before we were back. Ultra comfortable bed, quiet room but this is an old building in downtown area so tiny bathrooms, so that kept me from giving 5 stars. Also pretty pricy but saved lots of parking fees so that helped.

10

JULIA

28 Mar 2024

·

Stayed 1 night

The two-bedroom suite was fantastic! Absolutely giant and nice open floor plan. The kitchen was perfect and we had a great, comfortable stay. Definitely the best value for space in the area!

10

Anne

4 Apr 2025

·

Stayed 1 night

Big room, comfy bed and a fireplace. Cabinets in kitchenette a bit dated but everything there to make coffee and basic meals. Perfect location for a Cavs game.

6

Kia

11 Oct 2023

·

Stayed 2 nights

The hotel's location is convenient and the staff is friendly, particularly the staff in the dining area. I won't stay here again. The lobby was clean, but my room was in need of repair and attention. Large brown spot on the ceiling, part of the ceiling area separating from the top. The place is old and needs renovation. I will note that the cleanliness of the room was not a problem. The bed was comfortable and the sheets were clean. I was only there for two nights and was out and about for most of the day. In my mind, it wasn't worth moving rooms for that short of a stay.

4

Christene

12 Jul 2025

·

Stayed 3 nights

The room was large and had enough space for our family. However, the pull out mattress was so beat up you couldn't sleep on it. I had to put the couch cushions under it just for us to use it. The bathroom was terrible! It was so small and run down and the sink was outside the toilet and shower. So you'd have to touch the door handle after going before you could wash your hands! We didn't have enough towels for all of us so I called to ask them to bring more. Housekeeping didn't come at all unless I called to have them come take our garbage and bring more towels.

10

Steven

5 May 2025

·

Stayed 1 night

Large room

4

Elisa

21 Jul 2024

·

Stayed 2 nights

This was our second time staying here. Our first time we were in the front building. Our room was nice but could use some updates and better cleaning. Our second time staying, our room was in the back tower and that was quite a walk after the baseball game and drinking. It was also a bit creepy and weird walking through the arcade at night. We had broken lamp shades, stains on the carpet and more… overall not worth the price. Breakfast was a nice option to have! Since then we have stayed at a few other locations in the area and sadly we would rather stay elsewhere.

6

Timothy

29 Dec 2024

·

Stayed 1 night

Windows in the room faced other rooms with run down rooftops right outside the windows. 1 window was partially blocked by ventilation structure. Very disappointed in this Marriott property. Rooms are very dated.

6

Frank

19 Oct 2023

·

Stayed 1 night

I paid for a king size bed. Got a queen. The air conditioning would not cool the room off. It was 75 the whole time. No windows to open either. There was a “stain” on the chair that was quite obvious…. Did not dare to sit on it. Yuck! The Valet parking was full in 30 min. So by the time we got thru the line there was no service. Had to find a place to park on our own! Booked two rooms. And the other room had stairs INSIDE the room to access the bedroom. The other couple was over the age of 65. NOT Conducive to those with health issues. Full booked so no options!

10

Angela

2 Dec 2025

·

Stayed 2 nights

The room was clean and very spacious. The free breakfast was delicious. The staff was friendly and courteous.

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Service

Staff are frequently described as friendly and courteous across departments. Recurring issues include long waits and unready rooms at check-in, housekeeping not servicing rooms without requests, occasional rudeness or poor communication, and backed-up valet.

Related guest reviews

2

Ioan

23 Jun 2025

·

Stayed 1 night

Awful front desk service. This hotel doesn’t know customer service.

10

Suzie

9 Apr 2025

·

Stayed 1 night

All the staff were so very friendly throughout the facility from check in to cleaning to dietary staff and valet service!! Your facility should be proud of that!! I would like to take time to write a very kind review of hostess Asia (not sure her spelling of her name) she checked us in and was so pleasant and offered us a upgrade which was so nice of her and the room was perfect for us- thank you again Asia!!!

8

Elisa

30 May 2025

·

Stayed 1 night

Staff welcoming and friendly. Valet super courteous and helpful. Everyone so polite and helpful!

4

Colleen

8 Jul 2024

·

Stayed 1 night

Understaffed - waited in line for 1 hour to check in. Staff was friendly - overwhelmed with the number of people trying to check in at 4 and no clean rooms available.

4

Christy

15 Sept 2024

·

Stayed 1 night

Long line of people with rooms not ready. It would have been nice to offer some bottles of water, snack, complimentary drink .. something. People were being rude to the staff - i felt bad for the staff. BUT - like i said - maybe offering a tiny bit of compensation would have helped. Our evening didn’t go as planned due to the delay of the room not being ready. Valet took over THIRTY minutes the next morning to get our car. We had a long drive and wanted to get on the road.

10

William

3 Nov 2025

·

Stayed 1 night

Every aspect of the stay was positive. Parking valets were friendly and efficient. The front desk staff was friendly and efficient at both check-in and checkout. Breakfast was great. Very positive experience overall.

6

William

15 May 2025

·

Stayed 1 night

Walked in to lobby just after 4pm to about 5 other patrons, myself included whose rooms weren’t ready for check-in. No apology from the manager standing there while the other person was apologizing at least. Maybe offer a drink or something to ease the pain of sitting around waiting. I work in retail. I get things happen. You at least should apologize and try to accommodate. I’m not asking for a refund. I’m not asking for a discount. I’m not asking for anything. It’s just a nice gesture when a 4pm check-in still isn’t enough time for them. I hope the people before me weren’t waiting long.

4

Lauren

7 Jun 2025

·

Stayed 1 night

No rooms ready at 6pm due to a concert the night before. Super frustrating as we were headed to a ball game at 7.

2

Maureen

16 Apr 2024

·

Stayed 2 nights

We had to wait to check in an hour after check in time because the rooms were still not clean. We stayed two nights and housekeeping never came to clean our room. Although the staff that was there was very nice and accommodating.They need to hire more people that actually show up and I know that can be difficult and times.

2

Danielle

8 Jul 2024

·

Stayed 1 night

Check in took over 3 hours. Not one person apologized they had people waiting for hours to get rooms. Definitely not an acceptable way to do business. The price was high especially to have to wait that long we missed reservations. Very disappointed. Will not return and do not recommend.

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Location

Highly walkable downtown spot near Rocket Mortgage FieldHouse, Progressive Field, the casino, E 4th Street, and restaurants. A few guests mention a sketchy feel or panhandlers outside.

Related guest reviews

8

Michael Joseph

10 Apr 2023

·

Stayed 4 nights

Very well done renovation of old 19th century property. Close to some of the best spots in downtown Cleveland. Easy public parking across the street, lots of food options, and full kitchen if you wanna stock a fridge yourself for a few days or longer. The population of homeless and or panhandling beggars in the area can be a bit overwhelming, and a little scary.

10

Josep

1 Jan 2025

·

Stayed 1 night

Great location for Cavs & e4 dining options. Historic arcade surrounds the property. Enjoyed the extra space & fireplace was nice bonus!

10

Emily

27 Aug 2025

·

Stayed 1 night

Went to a concert at Rocket Mortgage arena. This hotel has a walkway directly to it and is only maybe a 5 minute walk. The valet parking was super convenient, a little pricey, but not terribly outrageous. Hotel was clean and the staff were helpful and friendly.

10

Theresa

16 Mar 2025

·

Stayed 1 night

Excellent location!

10

Tina

25 Aug 2025

·

Stayed 1 night

The area was a little sketchy, but the hotel was clean, and the staff was super friendly. Just a few miles from Cleveland clinic. Will definitely stay again

10

David

10 Jul 2023

·

Stayed 1 night

Perfect place to stay for those in town hoping to see the Guardians or go to the Casino. Perfect.

10

Bruce

1 Sept 2025

·

Stayed 1 night

close to Progressive Field

10

sandy

2 Jan 2025

·

Stayed 1 night

It’s convenient to the restaurant, casino & consent location

10

Jeffrey

14 Mar 2025

·

Stayed 1 night

Great location

10

michael

5 Aug 2024

·

Stayed 3 nights

Great location. Close to everything downtown. Walkable area. Quiet. Staff was friendly. Room was very clean. Plenty of food options nearby. Definitely a great place to stay in Cleveland!

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Dining

Complimentary breakfast is a plus for many, though some found it basic, repetitive, or depleted near closing times. On-site bar/restaurant availability is limited and the bar was occasionally closed.

Related guest reviews

4

Nicholas

29 Nov 2024

·

Stayed 1 night

The property overall was very dirty including our room. Just so we're clear the property is old and that's okay, being dirty is not okay. The lady at the front desk was very polite during check in. There is a bar at the facility but it wasn't open. I'm not sure why you wouldn't have that open when you have a cavs game going on across the street. Very disappointing stay.

10

Christine

5 Sept 2023

·

Stayed 2 nights

Loved the downtown atmosphere. Busy area but not loud. Conveniently located within walking distance to Progressive Field baseball stadium. It had lots of unique shops located within the hotel, however they closed fairly early. Little pricy, especially after paying over $100 for 2 nights of valet parking. Not sure if there were any other parking options. Only other con was hot breakfast items not being available. Breakfast is available from 7am-10am. My family didn't make it there until about 9:45 and other than make your own waffle, all hot item pans were empty. There were about 10 other people that came in after us wanting hot items as well. Staff courteously explained hot items took one hour to prepare. I felt they should have made enough to ensure items were still available up until the breakfast time advertised. Overall, it was a nice stay.

10

John

23 Sept 2023

·

Stayed 2 nights

great location, great staff. We enjoyed the breakfast included.

10

Kelly

20 Sept 2023

·

Stayed 1 night

Easy check-in; wonderful & friendly staff. Room was very clean and spacious. Comfy bed and nice shower! Breakfast was fantastic and the workers in there even more so! So friendly and accommodating. Breakfast had eggs, potatoes, meat, cereals, bagels, make-your-own waffles (my fav at every hotel!), juices, coffee. Great area, close to everything downtown. Would definitely stay here again!

2

dante

5 Oct 2024

·

Stayed 1 night

Check in was hour late. They also ran out of food around 9am. Service really sucked!!!

10

William

3 Nov 2025

·

Stayed 1 night

Every aspect of the stay was positive. Parking valets were friendly and efficient. The front desk staff was friendly and efficient at both check-in and checkout. Breakfast was great. Very positive experience overall.

6

Eric

23 Feb 2025

·

Stayed 3 nights

LIked the arcade built into the hotel, very unique even though it is 3/4 empty. Did not like the service. Specifically delayed check in and no bartender one night.

8

steven

10 Mar 2025

·

Stayed 4 nights

Very good staff. Close to Rocket Arena and many dining options. Sink and tub had hair in it. Breakfast is good but is same options everyday.

10

Angela

2 Dec 2025

·

Stayed 2 nights

The room was clean and very spacious. The free breakfast was delicious. The staff was friendly and courteous.

8

XIAOYING

21 Mar 2025

·

Stayed 3 nights

Breakfast is bad.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$149
February	US$153
March	US$259
April	US$170
May	US$245
June	US$266
July	US$217
August	US$211
September	US$352
October	US$198
November	US$154
December	US$144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $476	19 $709
20 $139	21 $173	22 $214	23 $210	24 $169	25 $309	26 $506
27 $270	28 $228	29 $273	30 $315

Su	Mo	Tu	We	Th	Fr	Sa
				1 $844	2 $283	3 $278
4 $186	5 $191	6 $465	7 $236	8 $179	9 $220	10 $259
11 $158	12 $188	13 $387	14 $288	15 $179	16 $224	17 $367
18 $253	19 $188	20 $179	21 $179	22 $184	23 $284	24 $502
25 $168	26 $205	27 $183	28 $233	29 $179	30 $152	31 $179

Residence Inn by Marriott Cleveland Downtown

Prices for Residence Inn by Marriott Cleveland Downtown

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed, Fireplace

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio, Multiple Beds

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Suite, 2 Bedrooms

Suite, 2 Bedrooms (Mobility Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Guest reviews of Residence Inn by Marriott Cleveland Downtown

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Cleveland Downtown

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