Name: Comfort Inn & Suites Arlington Heights - Buffalo Grove
Address: 3700 North Wilke Road, Arlington Heights, Illinois, United States of America, Arlington Heights, Illinois, US
Price range: US$91–US$484 per night
Rating: 8

What guests think

At Comfort Inn & Suites Arlington Heights - Buffalo Grove, guests frequently praise friendly staff, clean, comfortable rooms, and a convenient, quiet location with easy parking, while many also report disruptions and closures due to ongoing renovations across common areas.

Facilities issues come up repeatedly, including elevator outages, a dirty or closed pool, and a temporarily closed or limited fitness room. Breakfast feedback is mixed but often critical for limited variety and inconsistent quality. Housekeeping responsiveness and room features vary, with some reports of TV outages, missing microwaves/fridges, noise, or smoke odors. Expect a generally comfortable stay if renovations and reduced amenities are not a concern.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have frequently closed or disrupted amenities; guests note elevator outages, dusty common areas, and a pool that is dirty or closed, with the fitness room also closed or limited at times. Parking is ample.

Related guest reviews

4

Lauren

19 Feb 2024

·

Stayed 2 nights

If I only had 3 words for this review, they would be Out of Order. The ice machine was out of order. All of the tv service was out of order. One of the elevators was out of order, the coffee machine at breakfast was out of order. They're renovating which is needed because it's definitely run down and outdated...but if they're going to neglect everything else during the process as well as expect guests to ignore the construction, they shouldn't charge this much. The only employee I interacted with was very nice. That's the only good thing I can say about this stay.

8

Johnathan

23 Jul 2024

·

Stayed 3 nights

The hotel is in the middle of a refurbishment. I like the direction it is going. Staff was very friendly throughout the construction mess. The pictures show a hot tub, THERE IS NO HOT TUB.

8

Jenny

19 Aug 2025

·

Stayed 3 nights

Overall the property was in good condition. The common areas were clean, bright, and pleasant. Lots of parking. The room was a good size and the bed was very comfortable. Water pressure was low in the shower.

6

Catherine

24 Feb 2024

·

Stayed 1 night

Front desk, very friendly, professional. Dish network was down so no TV. Beds were comfy, and I slept okay. Room was clean, though there was a glob of chewed gum in the wastebasket. Bathroom sink drained slowly. Didn\'t use the shower so can\'t speak to water pressure or shower conditions. As it seems with most mid-priced hotels these days, there was a general sense of rundownness. But the room was only about $70, so I guess that\'s part for the course these days. Only one of two elevators that we encountered worked. Feels like a safety concern to me, as a disabled person can\'t use stairs. Breakfast was cold carbs(cereal, bread), make your own waffles, (syrup from container labeled "hot syrup" was cold,), scrambled eggs. Found a hair on my plate, not sure if it was in the eggs or on the plate but either way made it already not so great (for me) breakfast less appealing.

4

Dirck

8 Jul 2024

·

Stayed 2 nights

It was quiet and the bed was comfortable. The place was being remolded and the fitness room was being used as storage space and the dinning area was dirty and smelled of dusty plaster. It was not as advertised!

8

Jackie

14 Jul 2025

·

Stayed 2 nights

It’s was very nice the only thing was the pool was warm and it had lots of hair floating.

4

Gustavo

24 Feb 2024

·

Stayed 2 nights

No tv antena, the pool was closed

6

Wayne

15 Aug 2024

·

Stayed 4 nights

Under construction, but I was not told when I made a reservation that the fitness center was closed. Shower did not work, so only a bath was available. The staff was very nice and apologetic, but that did not make up for the inconveniences. They forgot to cook the breakfast sausages. They just took the frozen sausages and put them in the serving tray to eat. Wait a year until the remodeling is done before you go there. It will be nice when finished.

10

Kira

22 Sept 2025

·

Stayed 4 nights

Stayed here for Lollapalooza, the hotel was quiet and clean. Staff were friendly and helpful. Pool was pretty dirty but there seemed to be a lot of kids. Overall it was great. I didn’t see a lot of housekeeping though.

4

Craig

26 Jul 2024

·

Stayed 1 night

The property was under renovation. Dirt/dust everywhere. When I checked in, I was given a room # and key card. When I arrived at the room, it was already occupied. New room assigned that was OK. Breakfast was in the construction zone and no attempt was made to clean the dust from the tables/food serving area. The chairs for food service were FILTHY!! Stained and dirty. No offers to compensate for the construction. Never again.

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Cleanliness

Feedback is mixed: many mention very clean rooms, while others report dirty common areas, stained carpets or linens, pests, and lingering smoke odors.

Related guest reviews

10

CHRISTINA

8 Dec 2025

·

Stayed 2 nights

The room was extremely clean and staff was super pleasant

2

Joshua

2 Sept 2024

·

Stayed 2 nights

Ac didnt work. Staff was rude about the situation. There was a dog barking all night. Room was dirty. Communal areas were dirty. Sheets were dirty. Towel racks were hanging from wall. Doors didnt lock properly so anyone could access the building at any time. Mildew smell. Wet dirty shower towels and blankets left on floor in hallway for several hours. Severe tripping and fire hazard. Elevator has not been inspected since February of 2022 and it sounds like its about to break. The night shift guy and the young day shift guy have very good customer relation skills.

2

Gregory

5 Jul 2023

·

Stayed 5 nights

It was disgustingly dirty. The rugs were not vacuumed, the lobby tables were not clean, the garbages were overflowing and we had leftover pizza boxes in our room from previous travelers. There were entire whole family staying there who all knew each other. It’s was noisy at all hours including 11:30 pm when I went to the lobby to read. There were kids running around all over even at that late hour. I will NEVER stay there again and warn others to stay away.

2

Yours

3 Jan 2025

·

Stayed 1 night

My room was dirty sheets were not changed, and there were dirty towels left in my room

10

Allison

4 Dec 2025

·

Stayed 1 night

Very clean and updated room, bedding, and bath.

2

John S

27 Jun 2023

·

Stayed 3 nights

Things have to be really good or really bad for me to leave a review on a hotel. This one—really bad! Upon entering the lobby, there was trash all over the floor which no one seemed to be concerned about for several hours. We checked into our room and the key cards did not work initially so we had to walk back down to the lobby and get them re-keyed. When we finally entered the room, we pulled back the sheets to see long strands of hair and many—not one or two—but many—pubic hairs in the supposedly clean sheets. The bathroom floor was covered in both long straight hairs and “short n’curlys”. We went back downstairs and informed the front desk. The clerk was apologetic and accompanied us back to a different room and we checked the sheets which appeared to be cleaner. We then noticed further uncleanliness throughout the hotel. The carpet in the rooms and all of the hallways looked like the hotel either doesn’t own a vacuum cleaner or simply didn’t care about the filth. Carpets were torn in multiple places in the first floor hallway and stains are noted through all of the hallways and rooms. There was mold around all of the ceilings in the bathroom of our “clean” room and the wall around the A/C unit appeared to have significant water damage. Many of the occupants of the hotel appeared to be living in the hotel on a long-term basis. One resident appeared to have taken 8-10 articles of clothing and dried them on the bushes in the courtyard. Overall-one of the dirtiest hotels.

10

Alex

15 Dec 2025

·

Stayed 1 night

Very clean, great bed, big room, friendly staff. Front desk staff went above and beyond when I had trouble with my receipt.

2

Patricia

30 May 2025

·

Stayed 3 nights

Extremely dirty and dusty walls , broken shower head dripping water the entire stay . Had to keep asking for towels so we would not slip and fall . No security lock on the main door , the patio door handle was broken off also no security bar in the patio door we were on the first floor so did not feel safe . Do not recommend to stay here

4

Jonathan

16 Nov 2024

·

Stayed 3 nights

Room smelled weird. Drapes had stains on them. There was an ant problem as well.

4

Stephanie

19 May 2024

·

Stayed 3 nights

When I book this stay I was aware they were undergoing renovations so I accepted a construction mess, however this property had garbage (not from construction but food waste) laying around everywhere ( hallways, ice machine area and stairwells) except the main lobby. The room we stayed in had a huge hole in the wall from obvious water damage from the AC unit. Surprisingly there didn’t appear to be any bugs and the beds were comfortable. We chose to stay since we prepaid for the room. My husband tried the breakfast and stated it was adequate. It was difficult to fine the front desk staff, we waited over 5 minutes for someone to come to the desk to check us in and we attempted to report the hole in our wall and that people were smoking in a room near us and no one was to be found. We will not be staying again.

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Rooms

Rooms are often spacious and comfortable, but some lack expected amenities like microwaves or fridges, and several reviews cite TV service issues, loud A/C, or street noise.

Related guest reviews

10

Laura

30 May 2025

·

Stayed 4 nights

Enjoyed a peaceful and quiet stay here. Rooms are spacious and clean and beds with extra pillows very comfortable. Conveniently close to the highway and airport. Free parking and room cleaning on request.

6

Morgan

25 Feb 2024

·

Stayed 1 night

Got to our room it feels very cramped with the way the furniture is placed. The tv doesn’t have cable or it wasn’t working so it was literally useless. The bed was firm and uncomfortable. The hotel is under construction so some of the elevators our out of service which means you have to walk all around the hotel to get to a working elevator. (If that’s what you want to call it, never trusted an elevator less.)

8

Jeanette

26 May 2023

·

Stayed 2 nights

While it is a nice hotel .. it could use some up grades .. had to switch rooms because the tv didn’t work

8

Yazid

14 Oct 2025

·

Stayed 2 nights

Overall, it was a pleasant stay. The only issue we encountered was the poor sound insulation — we could clearly hear the noise from the street while sleeping.

8

Cindy

25 Sept 2025

·

Stayed 4 nights

The staff were all very friendly and helpful. (Special shout out to Ari!) Being just off the freeway there was some outside noise at night but overall quiet. Room was comfortable and the bed and pillows were great! The breakfast was a disappointment. There were little to no healthy options, the coffee machine at the breakfast was pretty bad, and the breads/bagels were worse than what you get on an airplane (cheap, hard, and tasteless.)

4

Jeff

6 Feb 2024

·

Stayed 2 nights

Hotel was under construction. TVs didn't work in any of the 4 rooms we booked. We were told they knew about it and weren't telling anyone up front about it

6

Catherine

24 Feb 2024

·

Stayed 1 night

Front desk, very friendly, professional. Dish network was down so no TV. Beds were comfy, and I slept okay. Room was clean, though there was a glob of chewed gum in the wastebasket. Bathroom sink drained slowly. Didn\'t use the shower so can\'t speak to water pressure or shower conditions. As it seems with most mid-priced hotels these days, there was a general sense of rundownness. But the room was only about $70, so I guess that\'s part for the course these days. Only one of two elevators that we encountered worked. Feels like a safety concern to me, as a disabled person can\'t use stairs. Breakfast was cold carbs(cereal, bread), make your own waffles, (syrup from container labeled "hot syrup" was cold,), scrambled eggs. Found a hair on my plate, not sure if it was in the eggs or on the plate but either way made it already not so great (for me) breakfast less appealing.

6

Justin

28 Jun 2024

·

Stayed 1 night

The hotel is under construction. Has been for long time. The new rooms don’t have a fridge. In a nice area and will be super nice once complete. Just wish guest that stayed were quiet instead of playing loud music yelling in hall. Hopefully once remodeling complete things change as this hotel is perfect for business trips. Staff are super nice. And helpful though.

10

Minh-Tu

10 Sept 2025

·

Stayed 1 night

The room was very spacious and clean. Definitely stay again.

8

e

31 Jul 2025

·

Stayed 4 nights

Hotel was beautiful and clean. Modern newer decor. Only thing is we were not given the room we requested or they advertised. The room did not have a microwave as advertised. We had to use communal one in the lobby. Was told the microwaves had not been installed yet. We asked for an accesible room and were given a room with no grab bars and a tub, totally not accessible. Was told it was for hearing impaired and that's why it's accessible. They offered to make it right, but it required us to change rooms and we declined as it was too much trouble.

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Service

Staff are widely described as friendly, helpful, and accommodating, with shout outs to front desk team members. A few guests report slow check in, difficulty resolving charges, or unaddressed requests.

Related guest reviews

10

Audra

24 Sept 2025

·

Stayed 2 nights

Ari at the front desk was amazing! She was so friendly, welcoming and helpful.

10

Lenny

30 Jun 2025

·

Stayed 1 night

Friendly staff, affordable, nice rooms.

10

Kathleen

17 Jun 2023

·

Stayed 1 night

The front desk staff made this a memorable visit! They were friendly and extremely helpful. The king size bed was one of the most comfortable I’ve slept in in any of the hotel chains I’ve stayed in. Priced very well. Easy parking, close to the doors. And, overall the room was bright, exceptionally clean and BIG! Lots of room to spread out in. Nice couch, fridge. And the air conditioning was whisper quiet. My first stay at a Sonesta. Will NOT be my last. Thanks to everyone who works so hard to creat a great guest experience.

6

Oleg

10 Mar 2025

·

Stayed 1 night

The stay was okay overall, but they charged a $100 deposit and never returned it. This was disappointing and would make me hesitate to book here again. Be cautious about extra charges.

10

Maya

6 Aug 2025

·

Stayed 2 nights

Great experience. Very nice & accommodating staff

10

Jane

13 May 2023

·

Stayed 1 night

Dayana, Matt, Fred and Kenzie are wonderful and accommodating people. For these staff, I give 5 stars review … I will definitely recommend this hotel to everyone. These staff needs an appreciation! They are a g.

6

Leonid

7 Dec 2024

·

Stayed 1 night

Waited for a clerk to check in for 30 minutes as no one was at the front desk. Also waited 10 minutes for check out. Rooms are not old, but bathroom lacked proper cleaning. Bed was clean and comfortable. Reasonable option for a budget hotel

10

Brian

24 Jul 2025

·

Stayed 7 nights

Everyone was Amazingly Awesome. Uplifting and very very encouraging atmosphere. Truly awesome

10

Amy

16 May 2025

·

Stayed 2 nights

Ari, the front desk staff was incredible. She went out of her way to help us with our travel plans. She printed out information and helped us navigate our trip into the city.

8

Lucy

16 Sept 2025

·

Stayed 2 nights

First time coming to Arlington heights last week, Ari greeted me with her genuine & positive energy. She made sure my needs were met when I checked in! Overall great place to stay, there were some noisy neighbors and breakfast start time was a little odd but overall great first impression.. Thanks to Ari :) she was sweet and attentive. accommodating staff members for the most part.

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Location

Convenient for the northwest suburbs with easy freeway access, nearby restaurants, and generally quiet surroundings; parking is straightforward.

Related guest reviews

10

Laura

30 May 2025

·

Stayed 4 nights

Enjoyed a peaceful and quiet stay here. Rooms are spacious and clean and beds with extra pillows very comfortable. Conveniently close to the highway and airport. Free parking and room cleaning on request.

8

Timothy

24 Jul 2025

·

Stayed 1 night

Good Business location with availability to restaurants near - within 15 minutes.

10

Steven

16 Nov 2025

·

Stayed 4 nights

Was close to where I needed to be.

10

Geoffrey

28 Jul 2024

·

Stayed 1 night

It was a good hotel and in the right location.

8

Maritima

24 Aug 2023

·

Stayed 1 night

Guests should be prepared to walk longer than usual hallways to navigate the amenities within the property. It would have been appreciated if we were advised in advance that pool towels have to be obtained from the front desk. However I found the location to be convenient and free of unnecessary noise.

10

Kyle

13 Apr 2025

·

Stayed 1 night

It was easy to get to and definitely in a business suburb.

10

Daniel

24 Aug 2023

·

Stayed 1 night

Good location to stores and restaurants

10

Carla

25 Jun 2025

·

Stayed 7 nights

It was a nice stay and convenient location.

8

Pavel

24 Jun 2025

·

Stayed 4 nights

Good location for NW suburbs

8

Shiloh

2 Feb 2025

·

Stayed 2 nights

Quiet hotel, it’s a little bit off the main road but really easy to get too.

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Dining

Breakfast draws frequent criticism for limited variety and quality, though a few guests enjoyed it. Coffee and service issues are also mentioned.

Related guest reviews

10

David

30 Aug 2025

·

Stayed 6 nights

Great service, nice breakfast, comfortable beds and a good pool. Stayed here twice now, the hotel has been updated and looks even better. Great location

8

David

31 May 2023

·

Stayed 4 nights

Great service and location. Room was comfortable and spacious, quiet and the family enjoyed our stay. Breakfast was very basic, just cereal toast waffles juice and coffee

10

Erika

4 Jul 2025

·

Stayed 1 night

Very happy with our stay . Nice and clean and good free breakfast

8

Heather

11 May 2025

·

Stayed 1 night

Hotel was super clean and the staff was great. The four star wars for the breakfast - would like more variety.

8

Cindy

25 Sept 2025

·

Stayed 4 nights

The staff were all very friendly and helpful. (Special shout out to Ari!) Being just off the freeway there was some outside noise at night but overall quiet. Room was comfortable and the bed and pillows were great! The breakfast was a disappointment. There were little to no healthy options, the coffee machine at the breakfast was pretty bad, and the breads/bagels were worse than what you get on an airplane (cheap, hard, and tasteless.)

4

Thomas

22 Oct 2023

·

Stayed 2 nights

Amenities such as heated pool and fitness room were advertised. Both were closed. In fact the whole first floor was under renovations and in terrible condition. Also none of the tvs worked in any of our rooms. I would not stay at this hotel without checking that all renovations are completed. Room was ok, bed was comfortable, quiet because almost no one was in the hotel but overall Not a good experience.

8

susan

18 Jun 2025

·

Stayed 3 nights

Liked large lobby area,pool. They could have more varied breakfast including Raisin Bran cereal and muffins, small omelets.

8

Cara

30 Dec 2024

·

Stayed 1 night

Nice warm pool. Good breakfast included.

6

Joy

8 Sept 2024

·

Stayed 1 night

The staff is very friendly and helpful. The property is renovated but even then seems to need some work specially in the cleanliness side. The breakfast is below average.

8

peter

28 Jul 2024

·

Stayed 2 nights

The renovated room was very nice The building is updating rooms. Someday it may be nice. Breakfast was horrible. Only scrambled eggs no breakfast meats or breads, Thank Buda, they had coffee (old) Cleaning staff woke me up with our “Do Not Disturb” sign hangin’ on the knob AND We were checking out that morning

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Month	Average price
January	US$72
February	US$76
March	US$83
April	US$86
May	US$94
June	US$111
July	US$155
August	US$104
September	US$91
October	US$91
November	US$85
December	US$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $484	17 $281	18 $301	19 $281
20 $103	21 $101	22 $103	23 $111	24 $111	25 $199	26 $199
27 $100	28 $97	29 $101	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $199	3 $199
4 $95	5 $91	6 $91	7 $91	8 $91	9 $95	10 $95
11 $91	12 $91	13 $91	14 $91	15 $91	16 $103	17 $103
18 $91	19 $91	20 $91	21 $91	22 $91	23 $103	24 $103
25 $91	26 $91	27 $91	28 $91	29 $91	30 $95	31 $95

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn & Suites Arlington Heights - Buffalo Grove

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Prices for upcoming dates