DoubleTree by Hilton Chicago - Arlington Heights
US$113
/ night
Avg. for September
Select dates to see prices and availability
US$113
/ night
Avg. for September
Monthly average prices
Nightly prices at DoubleTree by Hilton Chicago - Arlington Heights average US$90 in the cheapest month (January) and US$149 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$90 |
| February | US$98 |
| March | US$115 |
| April | US$114 |
| May | US$135 |
| June | US$141 |
| July | US$149 |
| August | US$123 |
| September | US$113 |
| October | US$132 |
| November | US$105 |
| December | US$99 |
J
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A
M
J
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A
Sept · US$113
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Most expensive: July (~US$149)
Cheapest: January (~US$90)
About this property
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.
Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Arlington Heights? This hotel has 8600 square feet (799 square meters) of space consisting of a conference center and 11 meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
Dining
Enjoy a satisfying meal at Birch River Grill serving guests of DoubleTree by Hilton Chicago - Arlington Heights. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 241 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
Located in Arlington Heights, DoubleTree by Hilton Chicago - Arlington Heights is in the business district, within a 10-minute drive of Schaumburg Convention Center and Woodfield Mall. This hotel is 4.5 mi (7.2 km) from LEGOLAND® Discovery Center and 5.7 mi (9.2 km) from Schaumburg Medieval Times.
What's nearby
OSHA Training Institute(0.5 Miles)
Endeavor Health Northwest Community Hospital(1.8 Miles)
Northwest Community Hospital(2.1 Miles)
Metropolis Performing Arts Center(3 Miles)
Rainbow Falls Waterpark(2.9 Miles)
North School Park(3.1 Miles)
Woodfield Mall(3.1 Miles)
Pirates Cove Childrens Theme Park(3.9 Miles)
Schaumburg Convention Center(3.9 Miles)
Ascension Alexian Brothers Medical Center(4 Miles)
LEGOLAND® Discovery Center(4.5 Miles)
390 Golf Experience(4.8 Miles)
AMC Streets Of Woodfield 20(4.8 Miles)
Topgolf(5 Miles)
Randhurst Village(5.2 Miles)
Chicago O'Hare Intl. Airport (ORD)(10.5 Miles)
Chicago, IL (PWK-Chicago Executive)(18.3 Miles)
Chicago, IL (DPA-Dupage)(25.9 Miles)
Chicago Midway Airport (MDW)(37.4 Miles)
Airport shuttle
Laundry service
Elevator/Lift
Business centre
Multilingual staff
Safe-deposit box
Location
75 W Algonquin Rd, Arlington Heights, Illinois, United States of America
OSHA Training Institute (0.5 Miles)
Endeavor Health Northwest Community Hospital (1.8 Miles)
Northwest Community Hospital (2.1 Miles)
Metropolis Performing Arts Center (3 Miles)
Rainbow Falls Waterpark (2.9 Miles)
North School Park (3.1 Miles)
Room options
4
Suite, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Premium Room, 1 King Bed, Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
4
Suite, Accessible, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
7
Room, Accessible
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
5
Suite, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
4
Presidential Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Room, 1 King Bed, Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
5
Standard Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
5
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
5
Suite, 2 Double Beds, Accessible (Hearing)
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews
7.7
Good
Based on 1,009 verified reviews
Who stays here?
Business
51%
Couple
16%
Family
22%
Group
5%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At DoubleTree by Hilton Chicago - Arlington Heights, reviews describe a convenient base near O’Hare with generally comfortable rooms, but recurring concerns about unreliable airport shuttles and inconsistent service often shape the experience.
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What guests think
At DoubleTree by Hilton Chicago - Arlington Heights, reviews describe a convenient base near O’Hare with generally comfortable rooms, but recurring concerns about unreliable airport shuttles and inconsistent service often shape the experience.
Many guests find the property clean and beds comfortable, though decor can feel dated and some rooms lack refrigerators or microwaves. Feedback on dining and bar operations is mixed, with praise for breakfast but complaints about food quality, staffing, and billing or communication issues. Facilities like the pool and gym vary from great to closed or poorly maintained, and a few reviews note broken vending machines or elevators. Expect a convenient location with uneven operations.
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AI-generated summary based on recent guest reviews
Facilities
Facilities feedback is mixed: the airport shuttle has limited or unreliable hours, the pool and gym range from excellent to closed or dirty, and bar operations often feel understaffed. Guests also report occasional broken vending machines and elevators.
Related guest reviews
8
Anastasia
15 Jul 2025
·
Stayed 1 night
A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.
A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.
4
Nargis
6 Oct 2023
·
Stayed 2 nights
I was upset, that the pool and fitness were closed for renovation at the time of my stay. I have chosen double tree over other hotels in Arlington for its 4 stars and facilities itself, but was not actually able to use those. Moreover, hotel didn’t compensate for this inconvinces anyhow. This is disappointing, hence I was not informed on closed pool and fitness at the time of reservation. I thought it’s unfair to customers. I hope this hotel can be more client oriented and accommodating to customer needs and complains. The cleanliness in the room itself was not as expected. Bathroom could have been cleaned more properly from stains. Also, I didn’t have enough towels for everyone. The only positive note, beds were very comfy.
I was upset, that the pool and fitness were closed for renovation at the time of my stay. I have chosen double tree over other hotels in Arlington for its 4 stars and facilities itself, but was not actually able to use those. Moreover, hotel didn’t compensate for this inconvinces anyhow. This is disappointing, hence I was not informed on closed pool and fitness at the time of reservation. I thought it’s unfair to customers. I hope this hotel can be more client oriented and accommodating to customer needs and complains. The cleanliness in the room itself was not as expected. Bathroom could have been cleaned more properly from stains. Also, I didn’t have enough towels for everyone. The only positive note, beds were very comfy.
8
Christopher
18 Aug 2025
·
Stayed 3 nights
I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.
I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.
8
Nathaniel
8 Jun 2025
·
Stayed 1 night
The hotel was a solid stay near O'Hare. Decent restaurant/bar solid rooms. In-room entertainment was limited to TV channels; You can't connect your device or stream to the TV. Gym was well-equipped and clean. One glaring issue was the unreliable airport shuttle service. It's not regular or reliable and can take up to 45-60 minutes to arrive once requested.
The hotel was a solid stay near O'Hare. Decent restaurant/bar solid rooms. In-room entertainment was limited to TV channels; You can't connect your device or stream to the TV. Gym was well-equipped and clean. One glaring issue was the unreliable airport shuttle service. It's not regular or reliable and can take up to 45-60 minutes to arrive once requested.
8
Garry
28 Oct 2024
·
Stayed 7 nights
Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.
Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.
10
Sarah
5 Jan 2024
·
Stayed 1 night
The building is a bit outdated but not in terrible condition. The pool area is clean but the water was pretty cloudy.
The building is a bit outdated but not in terrible condition. The pool area is clean but the water was pretty cloudy.
6
Tiesha
9 Jul 2025
·
Stayed 3 nights
I rented this hotel for yhe pool and it was dirty,merky water
I rented this hotel for yhe pool and it was dirty,merky water
8
Michael
10 Jul 2025
·
Stayed 1 night
Great place, but the Expedia listing stated shuttle service from the airport, but no details. It ends at 10 pm, and with the significant issues at ORD due to the tram being closed, transportation added significant unknown costs to the trip.
Great place, but the Expedia listing stated shuttle service from the airport, but no details. It ends at 10 pm, and with the significant issues at ORD due to the tram being closed, transportation added significant unknown costs to the trip.
8
Maggie
4 Aug 2025
·
Stayed 1 night
Vending machines were broken. Toilet was loud and screeched
Vending machines were broken. Toilet was loud and screeched
6
marie
9 Jul 2025
·
Stayed 3 nights
Check in was great but there was never anyone around, or even at the desk. The Pool should be reported to the BOH, the filter was never on, the amount of hair and dirt was discusting. The carpet in the bedroom made my socks black. When you did speak to the FD (after 3) she had no knowledge of anything around or even the restaurant in the hotel. Just shrugged and said I don't know anything about that. She was dismissive and rude, even when asking if there is a local pizza place. Hours of the restaurant. Everytime I asked something she insisted on looking up my reservation and then made a face (I booked on Hotels.com; felt she treated me like a second hand citizen because of this and told me I wasn't entitled to the 2 free waters in the room that clearly say free on them because I didn't book direct and she'd have to charge me....insane...the hotel is not forced to use the site they choose to. I asked for an MOD 2x and was told there wasn't one. Waited at the desk 15 minutes for a clerk to arrive to be told "I don't know anything about the pool".
Check in was great but there was never anyone around, or even at the desk. The Pool should be reported to the BOH, the filter was never on, the amount of hair and dirt was discusting. The carpet in the bedroom made my socks black. When you did speak to the FD (after 3) she had no knowledge of anything around or even the restaurant in the hotel. Just shrugged and said I don't know anything about that. She was dismissive and rude, even when asking if there is a local pizza place. Hours of the restaurant. Everytime I asked something she insisted on looking up my reservation and then made a face (I booked on Hotels.com; felt she treated me like a second hand citizen because of this and told me I wasn't entitled to the 2 free waters in the room that clearly say free on them because I didn't book direct and she'd have to charge me....insane...the hotel is not forced to use the site they choose to. I asked for an MOD 2x and was told there wasn't one. Waited at the desk 15 minutes for a clerk to arrive to be told "I don't know anything about the pool".
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many guests found rooms very clean, while others reported dirty linens, musty or damp carpets, and isolated pest or odor complaints.
Related guest reviews
2
Ahmad
22 Jul 2025
·
Stayed 2 nights
Staff was very incompetent and rude. Room was dirty with bugs and spider webs.
Staff was very incompetent and rude. Room was dirty with bugs and spider webs.
2
Lauren
4 Mar 2023
·
DO NOT STAY HERE. I made the mistake of only looking at Expedia reviews, and not google, and figured that hilton is always pretty clean and consistent. Like other reviews have said, it’s a bit outdated and falling apart. To me, that’s not a huge deal as long as the room is clean. I got to my room and it was DIRTY. There was a huge grease mark on one of the beds and another black stain on the other. I didn’t want to sounds like a Karen, but decided to call the desk to ask for new bedding and they told me that they’d let housekeeping know. Housekeeping never showed up, and I was there for a week. The bedding was clearly not washed because I was able to get the stain mostly out with a lysol wipe. On top of that, there were a few other large unknown stains/spots on the curtains, floor, desk, and toilet. Avoid this place if you can.
DO NOT STAY HERE. I made the mistake of only looking at Expedia reviews, and not google, and figured that hilton is always pretty clean and consistent. Like other reviews have said, it’s a bit outdated and falling apart. To me, that’s not a huge deal as long as the room is clean. I got to my room and it was DIRTY. There was a huge grease mark on one of the beds and another black stain on the other. I didn’t want to sounds like a Karen, but decided to call the desk to ask for new bedding and they told me that they’d let housekeeping know. Housekeeping never showed up, and I was there for a week. The bedding was clearly not washed because I was able to get the stain mostly out with a lysol wipe. On top of that, there were a few other large unknown stains/spots on the curtains, floor, desk, and toilet. Avoid this place if you can.
8
Carl
4 Nov 2025
·
Stayed 1 night
Room was clean and comfortable.
Room was clean and comfortable.
4
Michael
28 Nov 2024
·
Stayed 1 night
Not friendly staff. Room heating did not work. Coffee machine did not work. Leaked Stair way dirty
Not friendly staff. Room heating did not work. Coffee machine did not work. Leaked Stair way dirty
6
Kyle
17 Aug 2024
·
Stayed 4 nights
Decent spot but not worth the rating its given. Ceilings in my room and bathroom were coming apart. So traveled solo and have a shaved head and found multiple very long hairs in my sheets.
Decent spot but not worth the rating its given. Ceilings in my room and bathroom were coming apart. So traveled solo and have a shaved head and found multiple very long hairs in my sheets.
4
Alan
14 Mar 2023
·
Stayed 3 nights
The room was huge, spacious, & clean. However, my wife had bed bug bites after the first night that we communicated to the staff. They moved us to a similar room the next night but avoided addressing the bed bug issue. We not only bagged & showed them one of the bugs but explained we had pictures of the bites on 3 different places on her body. The management avoided speaking to us for a week and a half and concluded that their investigation showed no evidence. Again, we put a bug found in a plastic bag and gave it to the front desk. They just blew us off.
The room was huge, spacious, & clean. However, my wife had bed bug bites after the first night that we communicated to the staff. They moved us to a similar room the next night but avoided addressing the bed bug issue. We not only bagged & showed them one of the bugs but explained we had pictures of the bites on 3 different places on her body. The management avoided speaking to us for a week and a half and concluded that their investigation showed no evidence. Again, we put a bug found in a plastic bag and gave it to the front desk. They just blew us off.
4
Theresa
22 Jul 2025
·
Stayed 2 nights
Room Was very warm and humid. The carpet was wet throughout the room as if they were just shampooed. Room smelled musty.
Room Was very warm and humid. The carpet was wet throughout the room as if they were just shampooed. Room smelled musty.
10
Serenity
18 Aug 2024
·
Stayed 2 nights
Overall cleanliness was perfect.
Overall cleanliness was perfect.
4
Shari
4 Jun 2025
·
Stayed 1 night
Our room wasn’t ready at 3pm for check in. So they gave us a different room. I still had last minute things to do to get ready for the wedding. The bathroom had liquid on the floor & reeked of urine. I used my baby wipes to clean up the floor and sprayed to try to get rid of the smell. We were extremely unhappy with that. We didn’t have time to call housekeeping to complain. Bed was firm, pillows were great. Nice size safe. Good fridge. They have a very nice bar area with good seating around a fireplace. It was nice to have a shuttle to the wedding venue.
Our room wasn’t ready at 3pm for check in. So they gave us a different room. I still had last minute things to do to get ready for the wedding. The bathroom had liquid on the floor & reeked of urine. I used my baby wipes to clean up the floor and sprayed to try to get rid of the smell. We were extremely unhappy with that. We didn’t have time to call housekeeping to complain. Bed was firm, pillows were great. Nice size safe. Good fridge. They have a very nice bar area with good seating around a fireplace. It was nice to have a shuttle to the wedding venue.
10
Terence
14 Sept 2025
·
Stayed 1 night
Hotel was very clean... great location
Hotel was very clean... great location
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable but dated, with some lacking a fridge or microwave; several guests mention noisy HVAC and occasional in-room maintenance issues. TVs often lack streaming options.
Related guest reviews
2
Mir
29 Jul 2024
·
Stayed 1 night
The AC was very loud, we couldn't sleep at all
The AC was very loud, we couldn't sleep at all
6
Jeannie
28 Oct 2024
·
Stayed 3 nights
Arrived late first night: tv did not work; second day tv did not work, only a few receptacles worked in room, no microwave, coffee maker overflowed, phone did not work; had another party call front desk to report these matters. Maintenance came to room with a new receptacle to install. I did not have time to have him in the room. He said the tv needed to be replaced. He unplugged the tv and plugged back in, and it worked. I told him it was ok, as I was getting ready to leave. TV did not work when I returned, so I had to unplug and plug back in several times. Still no microwave, but front desk said "not every room has a microwave". My other guests I was with had microwaves. I had to move the coffee maker to different receptacles to find one that worked. THere was no fan in bathroom for steam mitigation. I did not have a problem with housekeeping, but other people in my party did.
Arrived late first night: tv did not work; second day tv did not work, only a few receptacles worked in room, no microwave, coffee maker overflowed, phone did not work; had another party call front desk to report these matters. Maintenance came to room with a new receptacle to install. I did not have time to have him in the room. He said the tv needed to be replaced. He unplugged the tv and plugged back in, and it worked. I told him it was ok, as I was getting ready to leave. TV did not work when I returned, so I had to unplug and plug back in several times. Still no microwave, but front desk said "not every room has a microwave". My other guests I was with had microwaves. I had to move the coffee maker to different receptacles to find one that worked. THere was no fan in bathroom for steam mitigation. I did not have a problem with housekeeping, but other people in my party did.
8
Rahul
29 May 2025
·
Stayed 1 night
Overall it's fine. Clean and comfortable. Heat/AC is pretty noisy, so I'm glad I could get by without it. The TV didn't have any streaming option, which wasn't a big deal for a one-night stay, but in 2025 maybe it's time to upgrade the technology.
Overall it's fine. Clean and comfortable. Heat/AC is pretty noisy, so I'm glad I could get by without it. The TV didn't have any streaming option, which wasn't a big deal for a one-night stay, but in 2025 maybe it's time to upgrade the technology.
4
KOSAKU
10 Jul 2024
·
Stayed 3 nights
There used to be a refrigerator in rooms. Looks like they were all gone! That is the cost reduction by cutting service That is quite disappointing
There used to be a refrigerator in rooms. Looks like they were all gone! That is the cost reduction by cutting service That is quite disappointing
8
Ali
1 Jul 2025
·
Stayed 2 nights
This location met my expectations. However, it appears to need a renovation, as the room looked somewhat dated. By the way, I appreciated the complimentary coffee.
This location met my expectations. However, it appears to need a renovation, as the room looked somewhat dated. By the way, I appreciated the complimentary coffee.
6
Brian
17 Apr 2025
·
Stayed 2 nights
Old facilities, not updated in a while.
Old facilities, not updated in a while.
6
Masahiko
1 May 2024
·
Stayed 9 nights
No fridge in the room.
No fridge in the room.
8
Pa
14 Apr 2023
·
Stayed 1 night
Wish there was a refrigerator.
Wish there was a refrigerator.
6
Sourav
14 Jul 2024
·
Stayed 1 night
We were surprised that there were no fridge or a microwave in the room. That too in a Double Tree!!
We were surprised that there were no fridge or a microwave in the room. That too in a Double Tree!!
4
Dustin
8 Jul 2025
·
Stayed 1 night
Room was frigid, when we turned down the A/C the it made an awful noise all night
Room was frigid, when we turned down the A/C the it made an awful noise all night
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AI-generated summary based on recent guest reviews
Service
Service ranges from warm, helpful staff to reports of rudeness, long waits at check-in, and understaffing during busy times.
Related guest reviews
6
MIEKO
10 Aug 2025
·
Stayed 1 night
Front desk lady was so rude. Flood floor and they changed room but no refrigerator on the 2nd room. Maintenance guy was friendly and nice.
Front desk lady was so rude. Flood floor and they changed room but no refrigerator on the 2nd room. Maintenance guy was friendly and nice.
10
David
3 Oct 2025
·
Stayed 3 nights
Excellent, clean, courteous professional staff
Excellent, clean, courteous professional staff
8
Christopher
18 Aug 2025
·
Stayed 3 nights
I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.
I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.
4
Kimberly
23 Sept 2024
·
Stayed 1 night
Property was cleaning in good condition. Room was nice and quiet. The staff however consistently across the board In the lobbying at the front desk was awful, even across multiple shifts where it wasn't the same person every time. Both the shuttle concierge and the shuttle driver were the nicest people in the entire establishment. Front desk staff did not care about timeliness at all, or communication. We ask consistently for 4 plus hours if our room is ready. Never asked to call us when it was ready and we were just expected to continually check in. I also tried to call the main desk for my phone several times in the room and it never worked, they knew who I was but never tried to reach back out. They told me they knew it was me when I went down to the front desk.
Property was cleaning in good condition. Room was nice and quiet. The staff however consistently across the board In the lobbying at the front desk was awful, even across multiple shifts where it wasn't the same person every time. Both the shuttle concierge and the shuttle driver were the nicest people in the entire establishment. Front desk staff did not care about timeliness at all, or communication. We ask consistently for 4 plus hours if our room is ready. Never asked to call us when it was ready and we were just expected to continually check in. I also tried to call the main desk for my phone several times in the room and it never worked, they knew who I was but never tried to reach back out. They told me they knew it was me when I went down to the front desk.
2
yong
29 Mar 2025
·
Stayed 1 night
I waited a long time to check in because there was no one at the desk. The person checking in at the desk is very not nice
I waited a long time to check in because there was no one at the desk. The person checking in at the desk is very not nice
10
Yara
17 May 2024
·
Stayed 1 night
The staff was awesome. Very friendly and accomodating. Room was clean.
The staff was awesome. Very friendly and accomodating. Room was clean.
8
Anne
24 Aug 2025
·
Stayed 1 night
The hotel is clean and comfortable, front desk staff was helpful and nice. The airport shuttle driver is not customer focused and not nice talking to the front desk in front of customers. Also unpleasant talking about guest. If you don’t need the shuttle, nice hotel.
The hotel is clean and comfortable, front desk staff was helpful and nice. The airport shuttle driver is not customer focused and not nice talking to the front desk in front of customers. Also unpleasant talking about guest. If you don’t need the shuttle, nice hotel.
10
Colleen
28 Oct 2025
·
Stayed 1 night
Mary at the front desk is a bright light in this world!
Mary at the front desk is a bright light in this world!
6
Hasan
13 Sept 2024
·
Stayed 4 nights
We stayed here for four days for a wedding ceremony. Spent a lot of time in the lounge area. The front desk staff seemed unhappy, and unfriendly. They did an average job. Repeatedly made errors in coding the door keys. One of the lady who was there everyday during daytime hours was anhedonic, condescending in her comments.
We stayed here for four days for a wedding ceremony. Spent a lot of time in the lounge area. The front desk staff seemed unhappy, and unfriendly. They did an average job. Repeatedly made errors in coding the door keys. One of the lady who was there everyday during daytime hours was anhedonic, condescending in her comments.
4
Yoko
17 Aug 2025
·
Stayed 1 night
Some rooms do not have Internet connection. This is not good for the business travelers. Also, the check-in counter is always crowded. Need more staff.
Some rooms do not have Internet connection. This is not good for the business travelers. Also, the check-in counter is always crowded. Need more staff.
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AI-generated summary based on recent guest reviews
Location
Convenient for O’Hare, highways, and nearby dining/shopping such as Mitsuwa; parking is easy and many stays were quiet.
Related guest reviews
10
Wendy
21 May 2024
·
Stayed 3 nights
Great location for the event we were going to. If we needed to get food, there were multiple options in the immediate area including Mitsuwa across the street. Parking is good, doors around the hotel make it easy to park even in the back and not have to go on a long walk to your hotel room.
Great location for the event we were going to. If we needed to get food, there were multiple options in the immediate area including Mitsuwa across the street. Parking is good, doors around the hotel make it easy to park even in the back and not have to go on a long walk to your hotel room.
8
Lorenzo
22 Jun 2025
·
Stayed 2 nights
Great location near the air port
Great location near the air port
8
Tammy
16 Jul 2025
·
Stayed 3 nights
Great location
Great location
10
Wendy
5 Dec 2024
·
Stayed 2 nights
Near lots of stuff like gas stations, major grocery stores, dining (cheap to expensive options) and a japanese market that has a food court, hair salon, book and hobby store, bakery, and more. Plenty of parking space as well.
Near lots of stuff like gas stations, major grocery stores, dining (cheap to expensive options) and a japanese market that has a food court, hair salon, book and hobby store, bakery, and more. Plenty of parking space as well.
10
Steve
17 May 2025
·
Stayed 1 night
Easy access off of the tollway!
Easy access off of the tollway!
10
Stephanie
6 Jul 2024
·
Stayed 1 night
The hotel was very nice, comfortable beds, it is close to O'Hare but it wqs very quiet.
The hotel was very nice, comfortable beds, it is close to O'Hare but it wqs very quiet.
8
William
27 Oct 2024
·
Stayed 3 nights
We were here for a few days of sightseeing as we’d never been to Chicago. Hotel was fine. It met our needs and we don’t have any complaints. If you’re expecting 5 star accommodations, you won’t get that here, but otherwise, clean, comfortable rooms at a reasonable price.
We were here for a few days of sightseeing as we’d never been to Chicago. Hotel was fine. It met our needs and we don’t have any complaints. If you’re expecting 5 star accommodations, you won’t get that here, but otherwise, clean, comfortable rooms at a reasonable price.
10
Yuxiang
10 Jan 2024
·
Stayed 2 nights
This hotel is very quiet and clean. There is a Japanese supermarket walkable distance from the hotel, which is very convenient. Lots of good Japanese and Korean food nearby.
This hotel is very quiet and clean. There is a Japanese supermarket walkable distance from the hotel, which is very convenient. Lots of good Japanese and Korean food nearby.
10
Terence
14 Sept 2025
·
Stayed 1 night
Hotel was very clean... great location
Hotel was very clean... great location
10
Jon
21 Aug 2025
·
Stayed 1 night
Easy to drive to
Easy to drive to
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AI-generated summary based on recent guest reviews
Dining
Dining is mixed: breakfast often earns praise, but guests cite poor bar/restaurant food quality, limited menus, staffing gaps, and prepaid-breakfast verification or billing issues.
Related guest reviews
8
Eddie
27 Aug 2023
·
Stayed 1 night
Check in was great,Staff up front really nice. Got to room and toilet was broke and no fridge. Fixed toilet right away BUT,was told “Some rooms have fridge’s and some don’t,That’s what differentiates our hotel than others”!!! Really strange because the other party we were with had same room type and 2 rooms away from ours. NOW THE BARTENDER at the restaurant was extremely unpleasant,Rude and non professional.
Check in was great,Staff up front really nice. Got to room and toilet was broke and no fridge. Fixed toilet right away BUT,was told “Some rooms have fridge’s and some don’t,That’s what differentiates our hotel than others”!!! Really strange because the other party we were with had same room type and 2 rooms away from ours. NOW THE BARTENDER at the restaurant was extremely unpleasant,Rude and non professional.
10
Elizabeth
10 Jun 2024
·
Stayed 2 nights
The property was very well maintained. The staff was very warm and welcoming. The room was very clean and neat. The restaurant was excellent with wonderful service.
The property was very well maintained. The staff was very warm and welcoming. The room was very clean and neat. The restaurant was excellent with wonderful service.
10
Donna
20 Apr 2025
·
Stayed 1 night
The breakfast buffet in the restaurant is exceptional
The breakfast buffet in the restaurant is exceptional
8
Anastasia
15 Jul 2025
·
Stayed 1 night
A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.
A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.
10
Stephan
27 Mar 2023
·
Stayed 1 night
We got there at about 8pm on a Saturday night. There was one person working in the restaurant, as desk, bartender, waiter, and kitchen. It was not at all busy, I don't know why, but this seems a little risky if the poor guy gets slammed. We were tired, so had no wish to go out into the surrounding area again to look for a meal. He handled it well and the meal was prompt, and the service excellent. However, it would have been hard to make this happen if we hadn't been the only people in there.
We got there at about 8pm on a Saturday night. There was one person working in the restaurant, as desk, bartender, waiter, and kitchen. It was not at all busy, I don't know why, but this seems a little risky if the poor guy gets slammed. We were tired, so had no wish to go out into the surrounding area again to look for a meal. He handled it well and the meal was prompt, and the service excellent. However, it would have been hard to make this happen if we hadn't been the only people in there.
8
Garry
28 Oct 2024
·
Stayed 7 nights
Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.
Generally a reasonably good hotel. I was here for conference. A few strange areas. At check in, they tried to take a deposit of $750 instead of $200 until I spotted it. I still haven't received an emailed invoice. I see they have charged me £3.18 for no apparent reason as I didn't take any water in room and paid all bills as I went! One side of my room lost power one day (but fixed pretty quickly), door handle kept coming loose, but room OK. Asked for a late checkout, which was granted, but rescinded on the day. Also had to have an airport shuttle 2 hours eariler than liked. The restaurant menu is rather limited and not particualry vegetarian friendly. Now the staffing issue. They have a bar/restaurant. The bar staff do an excellent job, they are friendly, efficient and work really hard. I don't understand why you have two bar staff Monday-Wednesday and then Thurs-Sat (when the conference is on and things are really busy) you reduce the bar staff to a single person! It was generally taking 20 minutes to get served! We asked whether a member of staff was sick on those nights and was told that it was a management decision to only have one member of staff - Stupid management! People were going across the road to Dennys to eat and drink because it was quicker! You would have easily paid for the second member of bar staff with the increased sales.
10
Gloria J
1 Jan 2023
·
Stayed 2 nights
I was not expecting a full buffet breakfast. It was very nice. I had an enjoyable stay.
I was not expecting a full buffet breakfast. It was very nice. I had an enjoyable stay.
10
Paul
6 Jul 2025
·
Stayed 6 nights
The bar/restaurant the birch grill or whatever. Is absolutely terrible. Just Terrible. The hotel itself was Fantastic. But that bar is useless and expensive. The cheeseburger was terrible. Came just burger n cheese melted in the microwave on a bun mc Donald’s does better for less. 26$ I’ll never have back before a tip. Just terrible
The bar/restaurant the birch grill or whatever. Is absolutely terrible. Just Terrible. The hotel itself was Fantastic. But that bar is useless and expensive. The cheeseburger was terrible. Came just burger n cheese melted in the microwave on a bun mc Donald’s does better for less. 26$ I’ll never have back before a tip. Just terrible
10
Russell
17 Jun 2025
·
Stayed 4 nights
An excellent stay which I will use as my new go to. Friendly and professional checkin, clean and well kept hotel, clean well kept room and a very good breakfast buffet.
An excellent stay which I will use as my new go to. Friendly and professional checkin, clean and well kept hotel, clean well kept room and a very good breakfast buffet.
8
Suzanne
27 Jun 2024
·
Stayed 5 nights
Property is clean but a little shabby. Outside has a beautiful pond with a walking track. Outside had a lot of trash around the fence lines ruining the full effect. Pet friendly which was great for our out of town family emergency/death. Employees are very friendly. Had advertised free breakfast which was not available. No microwave or refrigerator in room. Made it difficult when we had extra food left overs. Just had to throw them out. Vending machines were completely out of drinks.
Property is clean but a little shabby. Outside has a beautiful pond with a walking track. Outside had a lot of trash around the fence lines ruining the full effect. Pet friendly which was great for our out of town family emergency/death. Employees are very friendly. Had advertised free breakfast which was not available. No microwave or refrigerator in room. Made it difficult when we had extra food left overs. Just had to throw them out. Vending machines were completely out of drinks.
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AI-generated summary based on recent guest reviews
10
Matt
4 weeks ago
·
Stayed 2 nights
Nice simple rooms. Includes a fridge & microwave which is always nice. The onsite grill is a nice place for a burger at dinner time. Their breakfast is decent, I'd get the breakfast sandwich, its cheaper and better than the buffet imo.. staff was very helpful.
Nice simple rooms. Includes a fridge & microwave which is always nice. The onsite grill is a nice place for a burger at dinner time. Their breakfast is decent, I'd get the breakfast sandwich, its cheaper and better than the buffet imo.. staff was very helpful.
10
Andrew
15 Aug 2026
·
Stayed 1 night
Stay was good, check in was quick, buffet breakfast was solid
Stay was good, check in was quick, buffet breakfast was solid
8
Melissa
11 Aug 2026
·
Stayed 3 nights
The check in went great. The room was clean and it was very quiet. On our second day and again on check out day we had no hot water to shower. They didn’t just brush me off but took the time to explain that they were aware of the problem and were actively working on it. When we checked out, they explained that there was something going on with the gas line. They gave us a discount which was very much appreciated. Overall, it was a nice stay.
The check in went great. The room was clean and it was very quiet. On our second day and again on check out day we had no hot water to shower. They didn’t just brush me off but took the time to explain that they were aware of the problem and were actively working on it. When we checked out, they explained that there was something going on with the gas line. They gave us a discount which was very much appreciated. Overall, it was a nice stay.
2
Sara
10 Aug 2026
·
Stayed 2 nights
The showers were cold. Then went to complain at front desk and she said the water heater was out. Then front desk didn't want to compensate me for taking cold showers. Highly don't recommend this place.
The showers were cold. Then went to complain at front desk and she said the water heater was out. Then front desk didn't want to compensate me for taking cold showers. Highly don't recommend this place.
8
Gary
10 Aug 2026
·
Stayed 5 nights
The check-in cookies were good
The check-in cookies were good
FAQs about DoubleTree by Hilton Chicago - Arlington Heights
Is parking available at the property?
Free self-parking is available on-site. There is also parking available for RVs, buses, and trucks for a surcharge.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately USD 20 for adults and USD 15 for children.
Does the property allow pets?
Pets are allowed in specific rooms only, with a pet fee of USD 50 per pet, per stay. A pet deposit of USD 50 is also required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features wheelchair-accessible facilities, including a registration desk, restaurant, meeting spaces, and pool. There are also elevators and stair-free paths to the entrance.
What is the property's location in relation to key landmarks?
Located in Arlington Heights, the hotel is within a 10-minute drive of Schaumburg Convention Center and Woodfield Mall. It is 4.5 miles from LEGOLAND® Discovery Center and 5.7 miles from Schaumburg Medieval Times.
Does the property have a swimming pool?
Yes, there is an indoor pool available, with access from 6:00 AM to 10:00 PM.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: NO DATA
- 2026-09-17: 307.16277344787596USD
- 2026-09-18: 256.9206329688263USD
- 2026-09-19: 178.9073597428894USD
- 2026-09-20: 216.6980517061615USD
- 2026-09-21: 250.48745527450563USD
- 2026-09-22: 207.9762597619629USD
- 2026-09-23: 302.3835259011841USD
- 2026-09-24: 292.25086126213074USD
- 2026-09-25: 223.6502837184906USD
- 2026-09-26: 245.52158027435303USD
- 2026-09-27: 136.17938468032838USD
- 2026-09-28: 117.2661753345108USD
- 2026-09-29: 126.22618637180328USD
- 2026-09-30: 121.27459855693817USD
- 2026-10-01: 143.13875152015686USD
- 2026-10-02: NO DATA
- 2026-10-03: 143.13875152015686USD
- 2026-10-04: 126.22618637180328USD
- 2026-10-05: 117.2661753345108USD
- 2026-10-06: 117.2661753345108USD
- 2026-10-07: 117.2661753345108USD
- 2026-10-08: 126.22618637180328USD
- 2026-10-09: 160.02988589057924USD
- 2026-10-10: 520.8523646594239USD
- 2026-10-11: 120.2599892729187USD
- 2026-10-12: 117.2661753345108USD
- 2026-10-13: 117.2661753345108USD
- 2026-10-14: 162.02337773025513USD
- 2026-10-15: 162.02337773025513USD
- 2026-10-16: 189.8537277923584USD
- 2026-10-17: 247.97752112983704USD
- 2026-10-18: 144.12478643360137USD
- 2026-10-19: 135.16476663116455USD
- 2026-10-20: 126.24048232223511USD
- 2026-10-21: 127.22650847053528USD
- 2026-10-22: 126.22618637180328USD
- 2026-10-23: 127.22650847053528USD
- 2026-10-24: 126.22618637180328USD
- 2026-10-25: 109.32076481609344USD
- 2026-10-26: 117.2661753345108USD
- 2026-10-27: 118.2664974332428USD
- 2026-10-28: 117.2661753345108USD
- 2026-10-29: 117.47560969356537USD
- 2026-10-30: 117.2661753345108USD
- 2026-10-31: 117.2661753345108USD
- 2026-11-01: 100.38933691452027USD
- 2026-11-02: 106.36267760604859USD
- 2026-11-03: 105.35521191467285USD
- 2026-11-04: 109.32076481609344USD
- 2026-11-05: 117.2661753345108USD
- 2026-11-06: 134.17874048286438USD
- 2026-11-07: 134.41575875118255USD
- 2026-11-08: 100.38933691452027USD
- 2026-11-09: 105.35521191467285USD
- 2026-11-10: 106.36267760604859USD
- 2026-11-11: 106.5406976877594USD
- 2026-11-12: 130.21317881629943USD
- 2026-11-13: 130.21317881629943USD
- 2026-11-14: 130.21317881629943USD
- 2026-11-15: 104.5389578472519USD
- 2026-11-16: 105.35521191467285USD
This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Pool access available from 6:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately USD 20 for adults and USD 15 for children
- Pet deposit: USD 50 per stay
- Pet fee: USD 50 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Laundry service
Elevator/Lift
Business centre
Multilingual staff
Safe-deposit box
Services
Business centre
Elevator/Lift
Multilingual staff
Safe-deposit box
Laundry service
Luggage storage
Designated smoking area
Express check-in/check-out
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Conference Center
Conference Space
Eco-Friendly Cleaning Products Used
Organic Produce
Wedding Services
Well-Lit Path to Entrance
Activities
Golf course (nearby)
Fitness facilities
Fitness Center (24-hour)
Hiking/Biking (nearby)
Terrace
General
Vending machines
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Shared Microwave
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Parking
Airport shuttle
Airport Transportation (free)
Parking (Self) (free)
Parking (RV/Bus/Truck) (surcharge)
Internet
Free wi-fi