Comfort Inn & Suites Arlington Heights - Schaumburg

One elevator was out of order, along with the ice machine on my floor. Other than that it was another decent stay.

Hotel lobby is very nice and updated. Once you go to the rooms, they are outdated. Holes in the walls. Chipped tubs that were painted over. The room was humid majority of the time we were there. Beds were very comfy, although pillows had nothing to them. Breakfast was 3/5. Same thing everyday. There were 2 elevators and 1 was out of service the entire week we were there. Staff was nice. But until rooms get updated, I wouldn’t stay again.

Trash spilled at the entrance. So hard to find any staff. Can't find any hot water for tea for breakfast. Again, cant any staff to ask. Construction is undergoing, but not affecting my stay.

The overall state of bathroom was bad. Peeling paint, discolored dingy tub. Wall near wastebasket in room had old coffee splashed. Morning of checkout NO ELEVATORS working. We were on 4th floor. I am 76 yrs old! Husband 71. 5 nite stay on a 10 day trip so lots of hanging clothes, cooler & 2 suitcases. Tried to find help. No one available. No one at desk. Expect at least 1 nite credit!

The room was not super clean. Though clean "enough". Additionally they have laundry facilities (that only take quarters) but they have no change machines and don't give change at the front desk. Frustrating.

Hotel is undergoing updates. Sign on outside still says Comfort Suites. Lots of work happening, but we didn’t have any noise in our room. Smell of pot in hallway of the 4th floor. Our bed, linens and pillows were extremely comfortable. I think they may have been all new. The location was good for our need to be close to Arlington Heights.

I thought I was getting a super deal here based on all the high reviews that Expedia had listed but i'm getting the suspicion that these were all posted by employees. A rating of 8.4 /10 is way too high, buoyed up by a bunch of 10/10. I'm more in the 6/10 range. The carpet was worn, the tub was beat up, the ice machines were always broken, it is definitely in need of a deep clean and a refresh. Staff was nice and breakfast was decent, bed was comfortable enough. Just realize this is a basic hotel and that is all you should expect.

The parking lot was torn up. Was difficult to get in or out

Front door to our room did not close. Switched us to another one that didn’t have dark out shades & the bath tub was broken/peeling. AC in the gym was not working. Management should fix such major issues.

Comfortable stay. Ample parking. Descent breakfast. Helpful staff.

We arrived late in the evening and when we first entered our room we pulled back the sheets to find alot of hair all over the bed sheets and on the pillow cases. The same grotesque sight was on both beds! We alerted management, they did apologize and they did replace all the bedwear. By this time, it was very late and just wanted to crash. In the morning we found that the tub was also dirty and had hairs on the shower walls. And the room floor appeared not to have been vacuumed as we found french fries and other food particles in plain sight. This hotel needs to audit their housekeepers, to say the least.

Room smelled terrible like smoke, the shower didn't drain and there was vomit in the the couch, so we couldn't use it.

They clearly didn’t clean the shower. There was hair all over the floor and walls. So many ants in the room and a cockroach under the sink in the bathroom. I didn’t feel clean there. Also the walls are so thin you could hear the morning alarm of the person in the room next to you and people in the hallway speaking sound like they are in the room with you. Could also hear people using the toilet and flushing.

While effort has been put into updating the property, There was mold in the bathtub, stuff from previous occupants under the bathroom sink and someone was smoking in an adjacent room which we could smell in our room. When brought to the staff, they were nice to our face, but failed to follow through on promises to clean up the mess in the bathroom.

Overall the hotel was adequate, I just wanted a place to sleep while traveling. It's an older hotel with some updates. Bed was comfy and appeared clean, as was the room. The bathroom was a different story, the toilet seat was dirty ( I used a couple of disposable wipes to clean it, as I didn't feel like dealing with finding someone to clean it). The tub/shower unit was old and in poor condition, it was stained, it looked like the finish was worn off from age. It may have been clean but I just decided to avoid using it. I can't comment of the breakfast as I was out and on the road before it opened. I doubt I would stay here again.

Bed had small blood stain on sheet; otherwise appeared clean. Bathroom vanity and sink were new and clean. Tub was dirty and appeared to have been painted over - paint was peeling and bottom was very slick and dangerous. Trash was falling out of outside receptacles and were not emptied during our two day stay. Breakfast area and lobby were very clean. Staff was friendly and helpful.

The bedsheets were stained. Yuck. We were stuck because of flight delays and had to do laundry. The dryer took 2 cycles to actually dry the clothes.Would not return.

The bathroom appeared to not have been cleaned prior to our arrival. Bathtub/shower had a lot of physical damage, cracked with rust, and was dirty. There was an unpleasant odor in our room. There were plug in type air fresheners in the halls I guess trying to cover up the odor. One of the elevators was broken and standing open and ajar on the 1st floor. Several areas of the building showed signs of water damage with paint peeling off walls. Light fixture above coffee pot not working. Mold in bathroom around the tub/shower. Every employee we encountered was friendly and helpful. Breakfast was adequate.

I already addressed the property directly with no response. So, I will share my honest review. These rooms are disgustingly filthy. We went to our first room only to head back down for a new room. The bathroom was filthy, the room had a weird smell. There was hair and a dried contact lens on the bathroom floor. Clearly this wasn’t washed. The bathroom was so old and gross they shouldn’t be offering that room. Front desk agent is delightful and so kind and lovely! She totally understood and explain how they’re mid renovation. Understandable! We got sent to a different room and it was no better. But we paid under $75 for the night so it was a lesson for the kids in “you get what you pay for.” So we stayed in the room and I wiped things down. The fridge and microwave are VERY outdated and fridge is missing knobs and it’s more like a freezer. Budget travel doesn’t mean filthy. I’ve stayed at plenty of incredibly clean budget hotels. There is outdated and there is filthy. This place IS FILTHY. Carpets are gross, there is staining and a burn mark. Either ALL of our chargers and cubes were faulty or most of the outlets didn’t work in the room. There are no blackout curtains. The a/c system is noisy. My kids were stunned. Kids. That dirty. They were grossed out. Breakfast was fine! Location is fine. But the filth IS NOT FINE.

They gave me a room that throughout the night I slowly realized was never cleaned. There were used towels on the bathroom counter. The trash wasn’t changed. There was a long black hair on the bed. And a few other things indicating that somebody had been in there and using the room and housekeeping, had never bothered to clean it.

Wifi didn't work well in my room

A very comfortable bed. Breakfast food was adequate.

The location of the hotel was very convenient to the 90 Expressway. Breakfast was very basic and I had waffles almost every day. The coffee was decent, but I wish they had more creamer options. On the last day, they ran out of the vanilla creamer and did not replace it. The room itself was spacious, but it looks like there was some furniture missing and only had a king size bed with a chair nearby. A dining table would’ve been convenient. Additionally, there were no dressers in the room so if you’d like to put away your clothes, you can’t do it here. The worst part about the room was the sounds from the hallway. The door was not sealed and I heard every noise that came down the hallway. One night somebody was filling their cooler with ice at 11 PM. It was very difficult to fall back asleep. During the day, I would hear housekeeping vacuuming the hallway. There was no housekeeping provided while I was in the room for four days. I will find a different hotel next time I’m in the area.

Good location, good parking, decent bed. They provided a room where I requested. Unfortunately, several negatives. Zero Internet (not just slow) during day and evening. I was given a key card from Hilton. It this is not a Hilton hotel. Very confusing. The tub/shower was very beat up with bubbles pair and many scrapes. There was a wet towel in the tub when I arrived making me wonder if it was cleaned. Hard to tell because condition. No butter available at nothing special breakfast. Not a disaster, but there are better choices for same price.

Hotel lobby is very nice and updated. Once you go to the rooms, they are outdated. Holes in the walls. Chipped tubs that were painted over. The room was humid majority of the time we were there. Beds were very comfy, although pillows had nothing to them. Breakfast was 3/5. Same thing everyday. There were 2 elevators and 1 was out of service the entire week we were there. Staff was nice. But until rooms get updated, I wouldn’t stay again.

Fine for a quick stay. WiFi was too weak to be really usable.

Entrance off he main road very narrow. Our room backed up to the elevator shaft and was a bit noisy.

I thought I was getting a super deal here based on all the high reviews that Expedia had listed but i'm getting the suspicion that these were all posted by employees. A rating of 8.4 /10 is way too high, buoyed up by a bunch of 10/10. I'm more in the 6/10 range. The carpet was worn, the tub was beat up, the ice machines were always broken, it is definitely in need of a deep clean and a refresh. Staff was nice and breakfast was decent, bed was comfortable enough. Just realize this is a basic hotel and that is all you should expect.

This hotel was so beautiful I forgot it was a Comfort Inn. However, it looks as if they've replaced everything BUT the tubs. It looks like they ran out of money and decided to paint (not kidding) the tub/shower. It looks awful and my husband wouldn't even use it.

This hotel was great! Beautiful, clean, spacious bathroom. The room itself was also quite roomy. Air conditioning got quite cool. Mattress was too soft for our liking. TV a bit muffled for movies. I would definitely stay there again at a good price point.

Michelle was so helpful and sweet. She helped my mother and I with all our as and requests, with a positive attitude and smile. Thank you so much Michelle!

Reception was little bit rude, when I got there around 4 pm she told me she doesn’t have a room that I reserved through Expedia. She told wait little bit / at least 30 minutes/ I waited then got room almost hour later

My boyfriend and I stood here for just a night just to get away from home. For 1.) as soon as we entered the hotel, there was nobody at the front desk for at least 5 minutes. 2.) once we got to our rooms, we were interrupted and woke up to knocks to the door. Apparently my boyfriend’s alarm was going off and he was asked to go out to the car. No problem. He went out and turned off the alarm and checked the car, then came back in. An hour later we were woken up AGAIN this time to POUNDING on the door. We were scared something happened and the police were at the door. Instead, it was the “manager” who started screaming at my boyfriend loud enough for other’s to come out of their rooms about the alarm going off again. He screamed that we will be kicked out and “didn’t even attempt” to turn the car off. We DID. He was some tall, slim balding white man. Completely disgusting and unprofessional. We are adults, NOT children. 3.) The bathtub was stained black and the door was jammed and doesn’t lock. And 4.) majority of the lamps in the room didn’t work except 2. Horrible hotel, horrible customer service, and even worse staff. At least it was moderately clean and nice for the price/area. There was also a decent amount of parking and a Dunkin nearby, but that’s the only plus there is.

lot of breakfast options! so friendly staff and hotel and room is clean :> will surely come back :3

Staff was great, friendly and professional. Came early to greet my daughter who has already been staying there and they even allowed me to check in early.

Everything was spot on for our stay. The desk staff were attentive and friendly, and after I left a laptop bag in the room, I received a phone call that allowed me to return and pick up my bag. The housekeeping person who’d found my bag happened to be by the desk, and he said he was glad I was able to get my bag back. Wonderful!

We arrived at 3:30pm and the room was not ready. They started cleaning the room after we have arrived, excuse was that they were too busy. Had to wait 30 mins to get the room cleaned. Staff was not very professional or friendly. The hotel is going through renovation. I stayed in a renovated room, but didn't seem much renovated. The hotel has definitely deteriorated since I stayed here 2 years ago. I will not stay in this hotel in the future.

Staff was very rude and not helpful

Staff is so helpful. I was traveling since 3am and asked for an early checkin and they not only made that happen but put me in a room far away from noise so I could rest. Awesome stay!!!

This hotel is staffed with such personable competent people! I stayed here while my husband was in the hospital last year and there was no question where I would stay this year!

Very urban setting close to restaurants and shops, but only a short walk/drive to Busse Woods Forest Preserve.

Very close to Mitsuwa. Nice area in the suburbs. Ming Hin restaurant 5 minutes by car.

Nice property. It's a little far from downtown so it's not a good option if you're not driving. But I'd definitely stay again. Very Comfortable.

Safe and quiet

Quiet, clean property. Morning breakfast very lacking. Good thing a Dunkin Donuts was next door! Towels were very thin.

Was a great, comfortable, welcoming and clean enough hotel at a good price for me 4 day solo trip to visit some friends and family. Great, convenient location in my hometown and right off the highway. Would definitely stay here again in the future!

I travel to the Arlington Hts area once a month and will often choose this Comfort Inn because it is a good value. The location is good; they include internet and breakfast. The property, while not fancy is clean and well maintained and the staff is always pleasant and accommodating.

It is located in good location near major highway.

We stayed here while in town and loved it. The bed was so comfortable and roomy. And location was central to many things around. Well worth the money.

The hotel is located near the freeway and close to other stores. The rooms were a little outdated but nicely designed. Tub could use an upgrade and the toilet seat was broken, but we made it work. Breakfast was good, but the best part was the staff. From checkin to checkout, all of our interactions with the front desk staff and cleaning crew was excellent. We would definitely stay again!

Room was clean Bed very comfortable Continental breakfast is really good and lot's to choose from. Overall happy customer. Thanks

The room was clean, staff was friendly and helpful.Breakfast was good.Tea, coffee and water available round the clock, was added advantage.

I found this to be a good hotel--clean, good breakfast, safe area, easily accessible, and overall in good condition. The one exception is that the bathtub was in a bit of disrepair (the finish was degrading), but the rest of the room and the building overall were very good. I would recommend it.

The room was clean and well decorated . I was surprised that in the breakfast room that recycle paper cups were not used and instead styrofoam . This is a huge disappointment and I beg the owners of this establishment to change this . I am in a Wyndham umbrella hotel now in Windsor Canada at a Super 8 and they have paper cups . Also, there was no hot water for tea drinkers and the toaster one side was broken . For a professional hotel the services for the price should be higher . This is just unacceptable and looks bad on the property mangers and owners . I am sure there is a budget to provide a hot water station and buy a new toaster . Maybe two.

The manager was fantastic. He breakfast was good. It had eggs and sausage or bacon, waffles, good coffe, cereal and breads to toast.

Overall, excellent and efficient. Breakfast ran out of food and coffee quickly, and took a while to refill.

Comfortable stay. Ample parking. Descent breakfast. Helpful staff.

breakfast could be better but rooms were very clean and comfortable as well as in a good location with different restaurants close by

Breakfast was pretty awful,

Our stay was fine, however, the continental breakfast was terrible. Food bins were empty 1/2 way into breakfast hours and were not filled for quite some time. The water in the jug was warm and it looked old. Coffee was out. It was such a terrible breakfast for such a nice hotel. Very disappointed.