Extended Stay America Suites - Chicago - Gurnee

I will never stay at this place again. The night I checked in, it already gives me a bad impression in regards to this hotel. No front desk in the front. She just hide in the back of the office. She came out with a headphone on her neck. Bet she never hear me calling for attendant. Second reason, the smell so bad. A lots of hair (long hair) on the deck which you can tell no one cares to get a thorough house cleaning. Third, all furniture old and disgusting. You dont even want to seat your two packs down or get your skin touched on it. I didnt sleep all night due to the noise from next door. Not soundproof room pretty much. Overall, the worst one I had ever been.

The room was clean and quiet.

Th lady at the front desk was rude and inconsiderate. When I finally said something back after two days, she lied and told us there was no more room and we had to leave. I called the corporate booking number and also went on the website and there were over 20 rooms available. I called back down to the front desk and told the manager. The manager then lied and said there was a complaint. When I asked why the complaint was, she told me I did not have a right to know, but I had to leave. At this point I had already paid for another day. She finally admitted she lied and it was because “she didn’t like me.”

👍

Front desk lady was