Name: Extended Stay America Select Suites - Chicago - Naperville - West
Address: 1575 Bond Street, Naperville, Illinois, United States of America, Naperville, Illinois, US
Price range: US$92–US$132 per night
Rating: 7.43

What guests think

Reviews of Extended Stay America Select Suites - Chicago - Naperville - West describe a budget-minded, extended-stay property with mixed experiences, highlighting recurring cleanliness and maintenance issues, variable service, and a convenient but sometimes uneasy setting near area amenities.

Across many reviews, guests cite dirty rooms, strong smoke or marijuana smells, stained linens, pests, and worn common areas; a smaller number found their rooms clean. Service feedback is split between friendly staff and serious gaps like long check-in waits, limited desk hours, and reservations not honored. Rooms feel dated with issues such as broken locks, rattling A/C, missing items, and noise near exits, while the location is convenient and often quiet, though some felt uneasy around loiterers. Expect a basic, no-frills stay with uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic with in-room kitchens and on-site laundry noted; a few guests reported broken machines, a non-working elevator, and the absence of a traditional lobby. Parking was mixed, and some mentioned long interior walks.

Related guest reviews

4

Kozaburo

4 Apr 2025

·

Stayed 1 night

The rooms are designed to have mini kitchens so that house keeping is essential. However, …. I would recommend to clean the room more carefully and thoroughly everyday.

2

David

10 May 2025

·

Stayed 1 night

This place is not a hotel. It is more of an apartment complex. We made reservations and when we went to check in, no one at the office, eventually someone came in, opened up a computer and noticed we had a reservation but no rooms as reserved were available. This place is not a hotel that should be promoted and I am looking for a refund. DO NOT STAY HERE.

2

Monica

20 Sept 2023

·

Stayed 7 nights

Room was dirty and smelled musty, water stains all over the ceiling, carpet was stained, appliances rusty, no silverware or cookware, laundry facilities broken. Drug dealers in the parking lot day and night, front desk clerk rude and not helpful.... told me when I asked if I could switch rooms "if you want a different room you should go stay at another hotel". Stay far away from this place!!

4

Angie

21 Jul 2024

·

Stayed 2 nights

Our room had cobwebs in the corner visible over the chair. Also the smell of weed in the hallways was pretty constant. Don’t ask for a new towel or it will cost you $1.75. Staff was friendly and nice though during our stay.

2

April

16 Jul 2025

·

Stayed 1 night

My reservation wasn’t honored. There is no lobby and almost no parking

8

Amy

31 Dec 2022

·

Stayed 1 night

Waited at front desk for 10 mins. Overall cleanliness was good, bed was comfy. Parking is ok but you have yo walk down long hallways so it doesn't matter where you.park

2

Monique

13 Oct 2025

·

Stayed 3 nights

I stayed at this hotel for 2 weekends and the experience was terrible both weekends in 2 separate rooms. For one, it took 1 hour to cook bacon on our stove top and there was a bug splatter one the wall and when I asked for it be cleaned. The response I got was “house keeping was gone for today and that they would clean it in the morning”. So, not only did I have sleep next to it but in the morning no one ever showed. Another instance of the terrible cleaning was that there was trash in “our clean” room after we checked in. This place is terrible and extremely unsafe. There were random people off the street inside the hotel just sitting on the carts by the broken elevator. I would never stay here again and hope no one does either.

2

David

16 Apr 2024

·

Stayed 4 nights

Arrived on Friday. Out side my door there was a sparkplug on the floor. Left on Tuesday, it was still there. There was food in the fridge from the previous resident. The carpet was not vacuumed, nor the floors swept. Windows had no screens. I could continue, but i see no point. If that isnt enough to explain my utter disappointment, more words wont make a difference.

6

Marvin

27 Oct 2024

·

Stayed 3 nights

The front desk staff is not there 24 hours , shift is somewhere between 9am - 10pm . This hotel seems to accommodate long term and short term rentals which I feel should be specify . Other than that it’s ok

4

Amy

13 Apr 2024

·

Stayed 1 night

We chose this place because it was extended stay and offered laundry facilities after we had been on a hiking trip. The rooms were pretty clean but the common areas were not. The lobby had an almost overwhelming smell of weed and incense. We were pretty certain that the staff was smoking weed in the office and just coming out when they absolutely had to deal with guests. We were supposed to have a non-smoking room, but it seemed to smell like smoke. We noticed that someone had put a baggie over the smoke detector and secured it with a hair scrunchie. I guess the cleaning staff didn’t notice. Also, the only personal product they provided was a single bar of soap. When I went to the laundry room, there was no option for buying detergent. Fortunately, there was a dollar store within walking distance. While there, we encountered several other guests who were complaining about the state of their rooms, requesting toilet paper, etc.

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Cleanliness

Many reviews report dirty rooms, lingering smoke or marijuana odors, stained linens, pests, and unclean common areas; a smaller number praised cleanliness.

Related guest reviews

2

Devin

28 Jun 2023

·

Stayed 1 night

Filthy, disgusting, didn’t want to sit or touch anything in the room. Left after 1 minute.

2

Rasim

3 Feb 2025

·

Stayed 1 night

This Hotel was the most dirtiest place I've ever seen.

4

Scott

30 Mar 2023

·

Stayed 5 nights

Building smelled like marijuana all the time. Had previous peoples garbage still on floor. Room service never made a visit over 5 nights. Garbage over flowing, no new towels, tissues were gone when I arrived.

2

Robert

26 Jan 2025

·

Stayed 2 nights

Blood on carpet. Room smelled electric sockets not working. Dog peed in elevator Not reliable or safe environment

4

Joe

19 May 2024

·

Stayed 2 nights

Bathroom floor sticky spots filled with dirt and debris, couldn't walk around barefoot without our feet getting filthy, the room had an extremely musty odor. But the fridge was clean and worked properly and there were no bed bugs

4

Andrew

20 Oct 2024

·

Stayed 7 nights

My room was run down. Window didn't lock (first floor room) which is not safe. There were cigarette burns on the vanity top in the bathroom and it's a non-smoking room. The hallway smelled like marijuana the whole day I checked in. Staff were very nice. The maids do the best job they can with the condition of the room.

2

David

16 Apr 2024

·

Stayed 4 nights

Arrived on Friday. Out side my door there was a sparkplug on the floor. Left on Tuesday, it was still there. There was food in the fridge from the previous resident. The carpet was not vacuumed, nor the floors swept. Windows had no screens. I could continue, but i see no point. If that isnt enough to explain my utter disappointment, more words wont make a difference.

4

Mauricio

28 Apr 2025

·

Stayed 2 nights

The room was ok but I found a Cockroach curling on the wall next to the tv The carpet is very deteriorate have holes

2

Tykeya

20 Oct 2024

·

Stayed 1 night

Took like 45 minutes to check in to my room. And my room was dirty. Sheets had stains and kitchen area had been used

4

Amy

13 Apr 2024

·

Stayed 1 night

We chose this place because it was extended stay and offered laundry facilities after we had been on a hiking trip. The rooms were pretty clean but the common areas were not. The lobby had an almost overwhelming smell of weed and incense. We were pretty certain that the staff was smoking weed in the office and just coming out when they absolutely had to deal with guests. We were supposed to have a non-smoking room, but it seemed to smell like smoke. We noticed that someone had put a baggie over the smoke detector and secured it with a hair scrunchie. I guess the cleaning staff didn’t notice. Also, the only personal product they provided was a single bar of soap. When I went to the laundry room, there was no option for buying detergent. Fortunately, there was a dollar store within walking distance. While there, we encountered several other guests who were complaining about the state of their rooms, requesting toilet paper, etc.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and worn, with reports of broken locks, rattling A/C, deteriorated carpets, and noise near exits; some guests liked the beds and pillows. Maintenance issues and missing items were also mentioned.

Related guest reviews

2

Walt

28 Jul 2023

·

Stayed 1 night

Broken door. No TV remote. No toilet paper in the bathroom.

6

Sara

10 Jan 2023

·

Stayed 1 night

We only had 2 pillows for 2 people and in all the pictures it showed 3-4+. When we asked for more pillows they said they didnt have any.

6

bella

19 Aug 2025

·

Stayed 3 nights

Weird smell in the room. Not well maintained. If there are other options during the lollapalooza that weekend, I will stay here.

8

Steven

12 May 2025

·

Stayed 2 nights

The room itself was nice and the pillows were top notch. But a lot of people hanging around outside and it felt a little but unsafe.

4

Andrew

20 Oct 2024

·

Stayed 7 nights

My room was run down. Window didn't lock (first floor room) which is not safe. There were cigarette burns on the vanity top in the bathroom and it's a non-smoking room. The hallway smelled like marijuana the whole day I checked in. Staff were very nice. The maids do the best job they can with the condition of the room.

4

Mauricio

28 Apr 2025

·

Stayed 2 nights

The room was ok but I found a Cockroach curling on the wall next to the tv The carpet is very deteriorate have holes

10

Andrew

30 Mar 2024

·

Stayed 1 night

Very wonderful front desk and comfortable bed and room. Felt safe during my stay

2

Carmen

30 Jun 2024

·

Stayed 1 night

Staff was nice. The room on the other hand was horrible. Carpet was nasty, dressers and counter tops were peeling. The entrance door to room and bathroom were hard to open and close. The AC rattled and didn’t cool the room. Even after a disinfecting the room I still laid on a blanket from my trunk. Truly in need of an upgrade. I would have left if I could have gotten a refund.

6

Thomas D.

31 Jul 2024

·

Stayed 1 night

The property seemed used and old.

6

Larry

15 Jul 2024

·

Stayed 1 night

Put us right by the back exit, noisy all night with guests going in and out

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: friendly, accommodating staff are noted, but guests also describe long check-in waits, limited desk hours, difficulty reaching staff, and reservations not honored.

Related guest reviews

10

Alex

17 Feb 2025

·

Stayed 1 night

Love the staff. Always makes sure everything is good

2

David

10 May 2025

·

Stayed 1 night

This place is not a hotel. It is more of an apartment complex. We made reservations and when we went to check in, no one at the office, eventually someone came in, opened up a computer and noticed we had a reservation but no rooms as reserved were available. This place is not a hotel that should be promoted and I am looking for a refund. DO NOT STAY HERE.

10

Shanna

26 Mar 2025

·

Stayed 2 nights

Loved the front desk employee that checked me in. She’s amazing!

2

April

16 Jul 2025

·

Stayed 1 night

My reservation wasn’t honored. There is no lobby and almost no parking

2

Jackson

11 Jan 2023

·

Stayed 19,365 nights

After a 3 hour and 3 minute drive, I arrived to the hotel. I wanted to check in, but I was unable to. I was standing for 30 minutes in the lobby. I tried calling the number listed on the front desk, but it went to the phone in the back where no one was. Someone else then came in to check in and they also had to wait. Someone finally came down to check me in. The staff person said, "what do you need?". I was too tired and irritated to argue. Upon entry to my room, I immediately smelled smoke and I put down a non-smoking room. Additionally, the door hinges had some cardboard on them, damages in the bathroom, and so much more. I do not recommend staying here unless you are desperate or are low on cash. Better off sleeping in your vehicle.

10

Alex

20 Apr 2025

·

Stayed 1 night

Great all around staff no problems

2

Kerri

8 Jul 2024

·

Stayed 1 night

Booked a room online, after arriving and waiting over 45 minutes for a team member to arrive to check in guest ahead of me. It was my turn to check in, I was unappologetically told "you need to ask Expedia for a refund, we have no rooms clean for you." Unacceptable after driving to hotel which was paid for ahead of time and confirmed. Then we have to call for a staff member to arrive at lobby. Terrible customer service for anyone to experience with no professionalism.

6

Marvin

27 Oct 2024

·

Stayed 3 nights

The front desk staff is not there 24 hours , shift is somewhere between 9am - 10pm . This hotel seems to accommodate long term and short term rentals which I feel should be specify . Other than that it’s ok

2

Tykeya

20 Oct 2024

·

Stayed 1 night

Took like 45 minutes to check in to my room. And my room was dirty. Sheets had stains and kitchen area had been used

6

SABRINA

6 Aug 2025

·

Stayed 1 night

Convenient location near a variety of restaurants. Dewayne was very friendly and professional!

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Location

Convenient to restaurants and an easy base for trips to Chicago; several guests found the area quiet. Some felt unsafe due to people hanging around or activity in the parking lot, while others reported routine police patrols.

Related guest reviews

2

Monica

20 Sept 2023

·

Stayed 7 nights

Room was dirty and smelled musty, water stains all over the ceiling, carpet was stained, appliances rusty, no silverware or cookware, laundry facilities broken. Drug dealers in the parking lot day and night, front desk clerk rude and not helpful.... told me when I asked if I could switch rooms "if you want a different room you should go stay at another hotel". Stay far away from this place!!

10

Robin

22 Oct 2023

·

Stayed 1 night

The property was quiet and peaceful. However, my room smelled like a locker room.

10

Albert

20 Apr 2025

·

Stayed 2 nights

Easy to make a trip to Chicago

8

Steven

12 May 2025

·

Stayed 2 nights

The room itself was nice and the pillows were top notch. But a lot of people hanging around outside and it felt a little but unsafe.

2

Monique

13 Oct 2025

·

Stayed 3 nights

I stayed at this hotel for 2 weekends and the experience was terrible both weekends in 2 separate rooms. For one, it took 1 hour to cook bacon on our stove top and there was a bug splatter one the wall and when I asked for it be cleaned. The response I got was “house keeping was gone for today and that they would clean it in the morning”. So, not only did I have sleep next to it but in the morning no one ever showed. Another instance of the terrible cleaning was that there was trash in “our clean” room after we checked in. This place is terrible and extremely unsafe. There were random people off the street inside the hotel just sitting on the carts by the broken elevator. I would never stay here again and hope no one does either.

6

jordan

28 Mar 2025

·

Stayed 5 nights

Liked that it is quiet and close to a lot of things such as gas, food and things to do in the area, I did have problems with my tv and was told it would get fixed but nothing was done to fix the tv, so service could have gone better this trip but other times I’ve stayed no problems at all.

10

Andrew

30 Mar 2024

·

Stayed 1 night

Very wonderful front desk and comfortable bed and room. Felt safe during my stay

10

Amanda

14 May 2023

·

Stayed 1 night

Love the quiet area. Police patrol routinely. Friendly staff knows me by name as my job requires every other weekend. Property has improved significantly and if you have insomnia like me it's a safe place to walk at odd hours.

10

Marina

30 Jul 2025

·

Stayed 1 night

it is convenient nice and a good price

6

SABRINA

6 Aug 2025

·

Stayed 1 night

Convenient location near a variety of restaurants. Dewayne was very friendly and professional!

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Dining

Not enough information in reviews.

Related guest reviews

10

Alicia

18 Mar 2023

·

Stayed 1 night

The staff was very accommodating, as well as the rooms were very clean and for the price it was amazing especially not having to deal with people standing outside begging for money. We did make up too late I guess for breakfast or maybe they don’t have the grab and go breakfast anymore but I did not see that there but it was not a big deal because we weren’t planning on having breakfast there either way. It’s definitely worth the price with a nice staff and clean to facility

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$75
February	US$73
March	US$72
April	US$79
May	US$92
June	US$100
July	US$96
August	US$99
September	US$91
October	US$79
November	US$84
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $132	17 $110	18 $105	19 $111
20 $98	21 $98	22 $97	23 $105	24 $97	25 $109	26 $109
27 $102	28 $97	29 $102	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $102	3 $100
4 $96	5 $93	6 $94	7 $101	8 $92	9 $102	10 $107
11 $102	12 $98	13 $100	14 $100	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Studio, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Chicago - Naperville - West

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Prices for upcoming dates