Name: Holiday Inn Express Naperville by IHG
Address: 1837 Centre Point Circle, Naperville, Illinois, United States of America, Naperville, Illinois, US
Price range: US$109–US$217 per night
Rating: 8.3

What guests think

Across recent reviews, Holiday Inn Express Naperville by IHG is praised for clean, comfortable rooms, a convenient setting near restaurants and highways, friendly staff, and a popular complimentary breakfast with decent variety, making it a solid choice for short stays.

Facilities like the courtyard and patio attract compliments, though the pool is frequently described as small or cold, and a few reviews mention disruptive fire alarms or an aging elevator. While cleanliness is often praised, recurring complaints cite isolated dirty rooms, damp odors or mold, and occasional pests. Service is generally friendly and accommodating with occasional upgrades, but some guests reported overbooking, unreturned calls, or slow responses to issues. Expect a comfortable, convenient stay with strong breakfast value and a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the courtyard/patio and ample free parking. Several note the indoor pool as small or cold, and a few mention disruptive fire alarms or a tired elevator.

Related guest reviews

10

john

5 May 2024

·

Stayed 1 night

I didn’t like the fire alarm going off at midnight and then not getting any explanation as to why. Our night sleep was terrible because of it. Was not happy about it.

10

ARTHUR

3 Jan 2023

·

Stayed 1 night

Nice hotel. Rooms are spacious and clean. Hotel staff was very polite and friendly. They serve a great free breakfast. Only disappointment was the pool water was too cold for the kids to enjoy. Other than that minor inconvenience, we would definitely stay here again.

6

Jaime

8 Jan 2024

·

Stayed 1 night

Very cold pool room

10

Matthew

5 Jun 2023

·

Stayed 2 nights

Clean, friendly, breakfast was so good! Only complaint is the pool was frigid - like 65 degrees. Aside from that it's a great place to stay!

6

Belinda

26 Oct 2023

·

Stayed 1 night

Was not impressed - aging hotel with pealing wallpaper in the elevator. Elevator was kinda "scary", staff was nice enough, but I won't be running back there at no stretch of the imagination.

10

Amanda

28 Jul 2025

·

Stayed 2 nights

Easy check in, good breakfast. Located in a quiet business park, but still pretty close to lots of dining. Our room was upgraded to a suite with separate bedroom-loved the extra room! Pool a little small.

10

Kristy

9 Jun 2025

·

Stayed 5 nights

Stayed for 5 nights, there was a variety of breakfast options each day, a nice courtyard to enjoy some time outside, and fitness area was clean.

10

Jose

4 Jun 2023

·

Stayed 3 nights

The patio atmosphere invites to have a good time, the furniture design is nice and comfortable among one of the best facilities I had stayed.

8

Ana

3 Nov 2023

·

Stayed 1 night

Clean rooms. Free breakfast wasn't as great as they used to be for Holiday Inn since everything is pre-packaged. Staff greeting us wasn't the most friendly when arriving but the person there checking out was. Lot of parking. Very close to downtown Naperville.

10

Luisanna

25 Jun 2024

·

Stayed 2 nights

There were plenty of places to catch breakfast and or dinner within walking distance. The pool was very clean and heated. Patio area was large and lit for a nice evening catch up with a glass of wine/ alcoholic beverage which they also sold on site.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms and public spaces. However, there are recurring complaints about dirty or musty rooms, mold, insects, and lingering odors.

Related guest reviews

2

raymond gilbert

18 Oct 2023

·

Stayed 3 nights

Beware! We were put in a room with visibly dirty floor and broken door lock. We were transferred to another room and that room was also had dirty floor and sheets looked like they were not changed. They gave us another room and there was a BIG YELLow STAIN on the bedsheet annd what seemed like a shoe mark on the blanket and we found an insect cockroach body on the floor! By this time we were so tired and just wanted to sleep. We were told by person by the lobby that floor dirt was paint from door. Yup they are trying to make an excuse. Floor was sticky dirty. Will never stay here.

6

Sara

22 Sept 2024

·

Stayed 1 night

There were ants crawling on the bathroom sink. Several.

4

Mary

10 Oct 2023

·

Stayed 2 nights

We needed to use the pull out couch and discovered that there were no extra sheets, pillows, or blankets. We called the front desk and were informed that we need to go to the front desk to pick up these items ourselves. We checked in with three people and were provided with three card keys so it just makes sense to me that all three of us would not sleep in one bed so why wouldn’t we be offered bedding if it was not automatically provided in the room. Then we ordered room service but received no forks. And the bathtub was not very clean. There was mildew in the tub.

10

Molly

10 Sept 2025

·

Stayed 1 night

Very clean and efficient service.

4

David

21 Feb 2024

·

Stayed 1 night

Room dirty

10

Deborah

5 Jul 2023

·

Stayed 2 nights

Very nice hotel. Immaculately clean. Only spoke to staff when checking in and out, but they were polite, friendly and professional.

10

John

28 May 2025

·

Stayed 4 nights

The entire area was very clean. Rooms were immaculate and offer not only places to hang clothes but also drawers in which to put clothes.

2

Heather

8 Dec 2024

·

Stayed 1 night

First room had blood on the walls and very dirty room. Asked for a second room with no joining room, gave us another room joining. Went back to get a new room checked into there and it smelled of chlorine. Extremely strong and overwhelming had to ask for a refund. Will never stay here again.

4

Douglas - Tomika

9 Aug 2025

·

Stayed 1 night

Overnight stay with my wife to have a short respite. As I checked in the room I immediately smelled a damp odor and saw pooled water on the desk. I looked at the vent and it was covered in black mold. I went to the front desk and they changed my room and said this one would be “so much better”. Why didn’t I get a satisfactory room in the first place?? They rectified the problem but it shouldn’t have occurred in the first place.

8

Wendy

25 Apr 2025

·

Stayed 1 night

Room was very clean and comfortable, front desk staff were efficient and personable.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and spacious, with some guests receiving upgrades and appreciating quiet areas. Reported drawbacks include temperature control problems and occasional noise or layout issues (for example, pool-facing rooms or parking-lot exposure).

Related guest reviews

10

Dawn

29 Apr 2024

·

We loved this hotel and location. We ended up changing rooms because the tv wouldn\'t work. The staff came up immediately and realized the tv had "died," helped us move across the hall to a new room, and gave us a decent discount. Staff extremely accommodating and friendly. Beautiful area too!

8

Ramachandran

12 Aug 2024

·

Stayed 1 night

Clean spacious rooms. Good breakfast. Lots of free parking. Easy, convenient location. Front desk/ Receptionist never smiles. The IHG free WiFi didn’t work at all! Ridiculous! Good breakfast.

8

Marisa

23 Feb 2025

·

Stayed 2 nights

We enjoyed our stay overall. The facility appeared to be newer and was clean. We stayed on the 2nd floor and our room was always very warm, we were not able to keep it at a comfortable temperature even after turning off the thermostat. That is the only issue. Otherwise it was nice and I would stay there again.

6

Matt

12 May 2025

·

Stayed 1 night

Overall, the stay was fine. The front desk was helpful and upgraded our stay. They were very friendly. The first two rooms we got were not ready. It was upgraded and the next was good. The ceiling seemed to be crumbling, but the room itself was clean. The pool was good BUT…there are first floor rooms viewing the pool and we could see into rooms of their blinds are open and 1 room was. I did not like that for my children. Anything could happen.

10

Christopher

15 Jun 2025

·

Stayed 3 nights

We had a very nice room upgrade that was much appreciated.

8

Warren

16 Sept 2025

·

Stayed 5 nights

Spacious room

8

Roberta

19 May 2025

·

Stayed 1 night

The property is nice with outdoor areas, but our room was on the 1st floor facing the parking lot, so no privacy with natural light, and noisy.

6

Justin

24 Jul 2023

·

Stayed 2 nights

Nice hotel, free breakfast was decent. The A/C never would cool down very well even with it set to 60.

10

Rosalinda

8 Sept 2025

·

Stayed 1 night

Everyone was very nice and helpful. Room was good size and had everything we needed. Would come back.

8

Kari

23 Feb 2025

·

Stayed 1 night

Love the remote blinds. Very clean and quiet. The TV reception was not good. Very hard to relax enjoy a show. The flow of breakfast could be better. Just a bit confusing. No potatoes at 9 am. Did love all the seating that was available for breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with prompt assistance and occasional upgrades. Some reviews cite poor communication, overbooking, or slow and inconsistent desk responses.

Related guest reviews

10

Dawn

29 Apr 2024

·

We loved this hotel and location. We ended up changing rooms because the tv wouldn\'t work. The staff came up immediately and realized the tv had "died," helped us move across the hall to a new room, and gave us a decent discount. Staff extremely accommodating and friendly. Beautiful area too!

10

Michelle

6 Nov 2025

·

Stayed 1 night

Affordable. Staff was amazing. Location was convenient.

8

Jeremy

20 Nov 2024

·

Stayed 2 nights

Good clean property close to entry/exit point off of freeway. It was clean and our room was tidy. Unfortunately we were there with a young cheer group who enjoyed being extremely loud! They took over the lobby with their party and played loud music in their rooms that came through the floor late into the night. Had to go down to the desk to ask them to knock on doors - not my favorite thing to do. Wish the hotel staff would’ve done a better job monitoring. Breakfast is decent and parking is excellent.

10

Ricki

6 Aug 2023

·

Stayed 1 night

Mattress was extremely comfortable. Breakfast was far better than most offerings at other hotels. Front desk manager, Jay, was terrific. Property was clean and pretty well maintained. Convenient to I-88 and I-355 tollways

2

Serenity

4 Sept 2024

·

Stayed 4 nights

We had booked our trip months in advance and when it was time to check in they told my husband our reservation was cancelled because we didn’t answer the 1 call they made to us while we were traveling. Cole to find out they overbooked and the cancelled any reservations that were made on a third party site and gave them to walk ins. The manager was not accommodating and in so many words told us we were out of luck and there’s nothing they could do. I have never experienced this and was disturbed by the managers behavior. Instead of trying to help us figure out another option we were stranded in a city we weren’t familiar with to figure something else out.

8

Angela

28 Sept 2025

·

Stayed 2 nights

The beds were nice and I slept well, but there was no hair dryer in our room and the one we were given had no heat. I tried to let the front desk know about it, but the person working barely acknowledged it. We did not use the breakfast, although clean, there wasn’t much variety or fresh options.

2

Kaycie Chiyuri

22 Mar 2025

·

Stayed 3 nights

Terrible communication with guests, double charging and making it hard to get a refund, won’t respond to receipt requests and won’t work with Expedia. Avoid this property!

6

edward

24 Aug 2024

·

Stayed 2 nights

AC didnt work and no one answered the front desk phone at 2am. New room in the morning but we couldnt sleep in that hot room. Waste of money.

8

Tuan

21 Aug 2025

·

Stayed 4 nights

Friendly, helpful staff. Walking distance to restaurants.

10

David

2 Dec 2023

·

Stayed 1 night

Helped us with eatly check in so our infant could nap and gave us connecting rooms. Greeted us and was very pleasant to work with.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient, quiet location close to restaurants, shopping, downtown Naperville, and major roads like I-88; also handy for Edwards Hospital.

Related guest reviews

10

Michelle

6 Nov 2025

·

Stayed 1 night

Affordable. Staff was amazing. Location was convenient.

8

ramon

21 Aug 2024

·

Stayed 1 night

Great location with good restaurants.

10

Amanda

28 Jul 2025

·

Stayed 2 nights

Easy check in, good breakfast. Located in a quiet business park, but still pretty close to lots of dining. Our room was upgraded to a suite with separate bedroom-loved the extra room! Pool a little small.

8

Melissa

9 Sept 2025

·

Stayed 2 nights

Nice property and restaurants nearby.

10

Donald

19 Mar 2024

·

Stayed 3 nights

This was well located for our purposes.

8

Ana

3 Nov 2023

·

Stayed 1 night

Clean rooms. Free breakfast wasn't as great as they used to be for Holiday Inn since everything is pre-packaged. Staff greeting us wasn't the most friendly when arriving but the person there checking out was. Lot of parking. Very close to downtown Naperville.

8

Tuan

21 Aug 2025

·

Stayed 4 nights

Friendly, helpful staff. Walking distance to restaurants.

10

Lue

11 Oct 2024

·

Stayed 2 nights

Definitely a nice hotel. Stayed here for two nights with the s/o when we came for Chicago visit weekend. I would recommend this Holiday Inn location if anyone wants to stay in the more quiet Naperville area.

10

Veronica

8 Sept 2024

·

Stayed 2 nights

Very accessible to highways and dining. It was also very easy to get back and forth from Edwards Hospital in Naperville, which was the main reason for my visit.

10

Shahid

19 Sept 2025

·

Stayed 2 nights

This hotel was an excellentg choice for our group of 12 friends. The hotel is located near restaurants and markets. The staff is very friendly and cooperative. It is clean and rooms are spacious. The hot breakfast is outstanding. Coffee available around the clock. Would definitely recommend this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for taste and variety, and some guests enjoyed evening receptions with a free drink. A minority reported cold items, limited options near closing, confusing flow, or early end times.

Related guest reviews

10

Michelle

25 Jun 2024

·

Stayed 1 night

Great place! Very clean and confortable, cute additions like a bow on our toilet paper. Friendly staff, and we were there to enjoy a managers reception with a free drink and appetizer! The first night there was an annoying beeping outside our room and staff offered to move us to another room when theycouldnt source it. We didn't move but appreciated the attempt to remedy it. Pool was also clean and enjoyable. Would stay again!

10

Dianna

25 May 2024

·

Stayed 2 nights

Excellent hotel, good location. Service was 5 🌟. Breakfast was on point as far as variety. I only wish they would get waffle makers instead of the rolling pancake machine. I will definitely stay here again!

10

Kristy

9 Jun 2025

·

Stayed 5 nights

Stayed for 5 nights, there was a variety of breakfast options each day, a nice courtyard to enjoy some time outside, and fitness area was clean.

10

Amanda

31 Mar 2025

·

Stayed 2 nights

This was one of the best hotels I’ve stayed at lately. The beds and pillows were comfortable. Breakfast had great choices. We were there 3 days and each day had a different offering. My daughter was pleasantly surprised they had Greek yogurt. Very quiet hotel/area. I was nervous about staying so close to I-88 but didn’t hear it all. I would definitely recommend.

8

Ana

3 Nov 2023

·

Stayed 1 night

Clean rooms. Free breakfast wasn't as great as they used to be for Holiday Inn since everything is pre-packaged. Staff greeting us wasn't the most friendly when arriving but the person there checking out was. Lot of parking. Very close to downtown Naperville.

6

Magaly

9 Apr 2024

·

Stayed 2 nights

Overall it was ok. It could have been better, at the front desk they said I was upgraded but the room looked exactly like what I booked. The room was comfortable and clean. The only real complain I had was breakfast wasn’t that great, it was cold and just not what I expected. It could be better.

10

Shahid

19 Sept 2025

·

Stayed 2 nights

This hotel was an excellentg choice for our group of 12 friends. The hotel is located near restaurants and markets. The staff is very friendly and cooperative. It is clean and rooms are spacious. The hot breakfast is outstanding. Coffee available around the clock. Would definitely recommend this hotel.

10

Valorie

10 Nov 2025

·

Stayed 2 nights

Breastfast was amazing!

10

Robin

18 Dec 2024

·

Stayed 2 nights

Very friendly staff. Clean rooms. Stellar breakfast options.

8

Kari

23 Feb 2025

·

Stayed 1 night

Love the remote blinds. Very clean and quiet. The TV reception was not good. Very hard to relax enjoy a show. The flow of breakfast could be better. Just a bit confusing. No potatoes at 9 am. Did love all the seating that was available for breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$97
February	US$101
March	US$100
April	US$111
May	US$125
June	US$146
July	US$152
August	US$136
September	US$130
October	US$126
November	US$120
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $217	17 $146	18 $198	19 $179
20 $114	21 $161	22 $198	23 $205	24 $191	25 $166	26 $166
27 $109	28 $142	29 $172	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $115	3 $124
4 $115	5 $114	6 $133	7 $115	8 $123	9 $162	10 $181
11 $128	12 $132	13 $143	14 $134	15 $143	16 $148	17 $148
18 $128	19 $128	20 $162	21 $143	22 $109	23 $143	24 $138
25 $116	26 $133	27 $134	28 $138	29 $128	30 $128	31 $124

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Standard Room

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Naperville by IHG

Have a question?

Prices for upcoming dates