Name: Sleep Inn University
Address: 2121 South Triviz, Las Cruces, New Mexico, United States of America, Las Cruces, New Mexico, US
Price range: US$65–US$172 per night
Rating: 7.38

What guests think

Reviews of Sleep Inn University describe a budget-friendly stay with a convenient location and frequently friendly staff, but also recurring problems with cleanliness, maintenance, and amenities that affect comfort, reliability, and the overall experience for some guests.

Many guests like the easy access to NMSU and the interstate, and some found rooms quiet with comfortable beds and good value. Frequent complaints cite dirty carpets or rooms, pests, foul odors, and aging interiors, along with air conditioners, locks, and showers not working properly. The indoor pool and breakfast are inconsistent, with repeated reports of closures or cold or dirty water and morning items running out. Expect a no-frills stay where location and price may outweigh uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool exists but is frequently closed, cold, or reported dirty; several guests also mentioned broken or missing amenities like ice machines, and occasional maintenance issues with entry doors. A few enjoyed the warm indoor pool when available.

Related guest reviews

2

Jessica

30 Jun 2024

·

Stayed 1 night

The pool was closed for maintenance and apparently the kitchen was as well. We were told that we could walk over to the hotel next door for the “complementary breakfast” which ended up not doing, because it was too much of a hassle for us. We picked this hotel because of the indoor pools as free breakfast, but we were surely let down. The place looked pretty run down too. We have stayed here before, and it was never in this bad condition. We will no longer be booming at this hot in the future.

4

Christina

15 Sept 2025

·

Stayed 1 night

Bathroom tight and shower did not close fully. Ac did not run cool. Pool was out of order. And upon 1st coming into room had a foul smell

6

Rozanoin

28 Aug 2025

·

Stayed 1 night

The dining room area was too small building enough items for breakfast and pool was dirty

8

Elizabeth

18 Nov 2024

·

Stayed 1 night

Comfortable and clean. Good for the price with a nice warm indoor pool.

2

Jovanna

23 Aug 2025

·

Stayed 1 night

Our room had a disgusting smell when you walk in, the floors had red stains, dog hair was everywhere.. the doors were rough, the pool was dirty and very cold. The lock to the pool wasn’t working, taped so u can just open it.

4

Maria

11 May 2025

·

Stayed 1 night

This property was very dirty, no water available not even to buy. The person was not knowledgeable at all regarding the hotel. Pool was supposed to be heated. It was but was not turned on. There was a lack of supplies and towels.

2

Kathryn

23 Aug 2024

·

Stayed 1 night

We have been staying there once a month the past 7 months because it was close to my husbands doctors. 4 months ago the pool was closed, we could live with that,3 months ago no breakfast, if we wanted to have something to eat we had to walk across a parking lot to another motel. My spouse is unable to walk that far because of his chemo treatments. So come this stay and no pool, no breakfast, we still book a room and it states rate is non refundable. The amount is deducted from my card before we get there and after checking in we're told no hot water so no shower ! We have no choice but to stay since it's paid for and we can't afford another motel. To top it off in the middle of the night the A/C quits working in the room . I spent over an hour getting it to work again since there was no one there to fix it Not happy for sure

8

Judy

19 Aug 2024

·

Stayed 2 nights

We were in a safe area with lots of food/stores near us. Breakfast was good- sausage, eggs, biscuits and gravy, potatoes, etc. Ice machine was broken on third floor. The room was clean and neat. The only complaints was there was not a refrigerator in the room and there's not much of a division between the bathroom and the beds. Overall, it's a good place to stay. I would stay there again!!

8

mercedes

13 Jun 2023

·

Stayed 4 nights

employees very kind,. pool closed for all our stay. sign said down for maintenace. we were told that we could of gone to CONFORT SUITES. THE SIGN SHOULD OF SAID THIS. OUR WE SUPPOSE TO KNOW THAT THIS WAS A OPTION/

4

Evan

15 Jun 2023

·

Stayed 3 nights

This is clearly a hotel run by hard-working and dedicated employees who are trying their best in spite of a lack of funding from ownership. Things in the building were constantly out of order (ice makers, vending machines, breakfast equipment, the pool), and I saw two roaches during my brief stay. This could be a nice hotel, but choices have been made to allow it to fall into disrepair.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews are mixed, with many reporting dirty carpets and rooms, hair or odors, and sightings of roaches, while others found spaces clean. Housekeeping quality appears inconsistent.

Related guest reviews

2

Fatima

20 Jun 2025

·

Stayed 1 night

DONT STAY HERE! Beds dirty, carpet dirty, smoke detector ripped out, shower leaking all the way onto carpet in room. My 3 year old son found a pill on the floor. Thank God he didnt eat it. When I went to complain at the front desk they didnt apologize. They didnt offer redund, discount, or offer to clean room. Also pool is not heated, very cold.

2

Eric

18 May 2024

·

Stayed 1 night

This Sleep Inn was disgusting. I’m sure the room was not completely cleaned and definitely not vacuumed. The shower had hair in it and the bathroom smelled like somebody just dropped a #2. The comforter had pet hair on it and several dark spots, and the other bed didn’t have a comforter. My wife had to buy some disinfectant wipes, some Lysol spray and a toilet wand to clean the bathroom and shower before we could use them. We would have complained to the front desk, but we were exhausted from a full day of work and travel. Never again at this hotel!

6

Gabriel

21 Aug 2025

·

Stayed 1 night

We have stayed in countless Sleep Inn and all have been excellent. This one toilet was dirty stairs were dirty room was ok but disappointed with cleanliness

4

Abigail

17 Jul 2025

·

Stayed 1 night

Room was dirty, there was trash, hairs and bed seemed to have dirty sheets.

2

Susan

11 Oct 2025

·

Stayed 1 night

The air conditioning kept going off all through the night and the Wi-Fi kept dropping. There was food on the floor in the room including a slice of lime and some raisins. There were two hairs on one of the bed sheets. Will never stay here again and do not recommend this hotel.

2

Naomi

3 Sept 2025

·

Stayed 1 night

I am disabled. I could not use the pool because the girl at the front desk did not know how to use the handicapped lift. She was rude and told us that it was a lifeguard station. We have stayed here before The lift works. The room fridge had another guest’s leftover food still in it. The bed was like a rock. There was a used condom on the bed. They would not change our room.

4

Jamie

13 Oct 2023

·

Stayed 1 night

The bathrooms are very run down and carpet was dirty and had not been vacuumed. When we went to bed and got about later in the night there were cockroaches in the room and bathroom. We saw at least 6 cockroaches.

4

Corrine

27 May 2024

·

Stayed 2 nights

The sheets on the bed were dirty and the bathroom was not clean. Also there was a smell of urine.

8

Ronda

12 Sept 2025

·

Stayed 2 nights

Think could use an update, like cleaning the carpets. Carpets had stains in them. For this to be a choice property not clean like other Sleep Inn I have visited in the past.

2

Michael

28 Jun 2025

·

Stayed 1 night

It was horrible we had cockroach in our room the manager wouldn't come in on the weekend and could not get a refund so could not go somewhere else the wirse i have stayed at

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated and show wear, with recurring problems such as unreliable or noisy AC, hard-to-use locks or doors, small or awkward bathrooms, and missing fridges in some rooms. Some guests still found beds comfortable and rooms quiet.

Related guest reviews

6

Mariana

16 Mar 2024

·

Stayed 1 night

This was a quick trip and just a 1 night stay. Staff friendly and area is by many places. Enjoyed the breakfast. So everything in the room was great except for the doors. Our door to the room, the bottom of the door need to be replaced, you could see the light from the hall coming in the room on right side of the door compared to the left side. The bathroom door is one of those slide wooden doors and ours did not close all the way so you could not lock the bathroom door. In fact the doors to all the rooms just look old. Not sure why when the room itseld looks great.

8

Joe

14 Aug 2025

·

Stayed 5 nights

Wasn't crazy about the shower. The sink drain was smelly. And the door to the room was hard to manage. It was good enough for the time I spent there which was mostly just to sleep.

4

Michael

25 Jan 2025

·

Stayed 1 night

The heater thermostat in the room was non functional and it was either ice cold or like a sauna. We were already in bed when this became an issue. Neither my wife or I got much sleep turning the heater on and off Al night. We were miserable. Expected a call re reducing what we paid but no response from the hotel

10

Ernie

13 Aug 2025

·

Stayed 1 night

Ac kept turning off

8

Patricia

12 May 2025

·

Stayed 1 night

Good value for the price. The room was clean. A fridge would have been awesome, but we made due. I liked that the window opened for fresh air however there was not a screen. Coffee was awesome and thanks to the gal at the front desk for being helpful.

6

Linda

29 Sept 2025

·

Stayed 3 nights

The property is an aging one and could use some renovation and updating.

6

Rosemary

13 May 2023

·

Stayed 1 night

There was a refrigerator or microwave in the room. Bathroom mirror was dirty.

6

Eduardo

4 Mar 2025

·

Stayed 1 night

Shower head connected to a hose without any place to keep while showering.

6

Alejandro

23 Jun 2024

·

Stayed 2 nights

Upon arrival I had to switch rooms because the first one smelled like smoke. The HVAC unit was super noisy. I had trouble working the keys for the second room. A couple across the hall had a domestic and it didn’t seem like there was any security. I did feel safe after that.

8

Josephine

11 Mar 2025

·

Stayed 2 nights

Trouble with key entry. I just put little pebbles at the side door to prop it open.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly, helpful, and accommodating, but there are notable lapses including rudeness, slow resolution of issues, and difficulties with refunds or reservation changes.

Related guest reviews

10

Mary

8 Apr 2024

·

Stayed 1 night

I always enjoy staying here when I travel to Las Cruces. The ladies at the front desk are amazing. Super friendly.

4

William

21 Nov 2025

·

Stayed 1 night

When we checked in the woman at the desk was pretty rude. Didn’t even greet us, look us in the, nothing. It was clear that she wasn’t in the mood for customers.

10

JOhn

28 Nov 2024

·

Stayed 1 night

Staff is pleasant and helpful. Had a minor issue with heat. They took care of it quickly. Jesse is exceptional.

2

Brandi

12 Jun 2024

·

Stayed 1 night

The lady in the front was beyond rude. Went down to eat breakfast they had nothing ready went back again 30 min later still no food

2

Isaiah

9 Sept 2025

·

Stayed 1 night

Hotel is unaccommodating. I accidentally booked the wrong date as I was traveling. Showed up within a couple hours to realize it had been booked for the following weekend. They told me that I could not change and ended up having to pay for a second room. Ridiculous that they are unable to move reservation or refund for the room I was unable to stay in. Expedia did nothing to help as well.

2

Conor

5 Sept 2025

·

Stayed 1 night

Would change my rating if the promise of a refund was honest. Absolutely got hustled. Left after less than an hour because neither of us could shower or brush our teeth due to brown water. Also have not been able to contact anyone for the refund. Poor girl at the front desk was amazing. Her manager left her out to dry and got mad at her for calling her then spoke to me and guaranteed a refund. No call back no way to reach them I would say this is a scam.

10

Patrick

5 Jun 2024

·

Stayed 1 night

The front desk person who helped us check in was amazing. I just wish I would have gotten her name. I hope this helps, we checked in around 730pm.

10

Diana

2 Jun 2024

·

Stayed 1 night

The lady at the front desk was very friendly and welcoming

10

Timothy

9 Oct 2024

·

Stayed 1 night

I want to thank Jessie at the front desk he made my parents really happy during check in, he has great customer service skills!!

10

Gerardo

17 Feb 2025

·

Stayed 1 night

Outstanding customer service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for NMSU and right off the interstate, with easy access to dining and services. Some traffic noise noted.

Related guest reviews

8

BOBBY

11 Jun 2024

·

Stayed 2 nights

the property was safe and quiet. and convenient , within walking distance from New Mexico State, easy parking and freeway Accessible. the only down-fall was the shower in my room seem Small

8

Dorinda

13 Dec 2024

·

Stayed 1 night

Room was clean, located centrally & easy access from the interstate

10

Racheal

22 Jul 2025

·

Stayed 1 night

It was a decent hotel for the price. The location was convenient since we were there to take care of business at NMSU. The front desk lady was very nice.. i will use this hotel again.

10

Rebecca

20 Jun 2025

·

Stayed 1 night

It was clean and very close to NMSU

10

Richard

20 Mar 2025

·

Stayed 1 night

Convenient

8

Carol

23 Mar 2025

·

Stayed 1 night

Nice place in a convenient location

8

Colleen

15 Dec 2022

·

Stayed 1 night

The traffic was loud.

8

Sylvia

13 Jun 2023

·

Stayed 1 night

Staff very friendly off the main highway safer part of town easy access

10

Teresa

11 May 2025

·

Stayed 1 night

I like the location, easy&off access near interstate also neear the university. The staff are friendly and accommodating but the hotel is in need of updating just due to wear and tear from age but the rooms are clean.

8

Sarah

21 Dec 2024

·

Stayed 1 night

Peaceful and accessible

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some praise a full, tasty spread, while others found items missing, not replenished, or unavailable on certain days.

Related guest reviews

2

Jessica

30 Jun 2024

·

Stayed 1 night

The pool was closed for maintenance and apparently the kitchen was as well. We were told that we could walk over to the hotel next door for the “complementary breakfast” which ended up not doing, because it was too much of a hassle for us. We picked this hotel because of the indoor pools as free breakfast, but we were surely let down. The place looked pretty run down too. We have stayed here before, and it was never in this bad condition. We will no longer be booming at this hot in the future.

8

Scott

17 Nov 2025

·

Stayed 3 nights

good location and quiet with decent breakfast

10

Alicia

24 Oct 2025

·

Stayed 1 night

The waffle machine was down and breakfast was okay but the eggs taste it weird

4

Maria

11 May 2025

·

Stayed 1 night

This property was very dirty, no water available not even to buy. The person was not knowledgeable at all regarding the hotel. Pool was supposed to be heated. It was but was not turned on. There was a lack of supplies and towels.

6

David

2 Sept 2025

·

Stayed 3 nights

I mean great for the price, you get what you pay for. Worked for the stay. Has very basic breakfast, honestly a plus but slightly dirty.

10

Mavel M

24 Dec 2023

·

Stayed 1 night

The hotel has a full breakfast which I loved, it was close to the university campus, it is very informed on service dog policy, the staff was wonderful.

10

Barb

24 Apr 2024

·

Stayed 1 night

Nice room and beds and shower. The breakfast was great also!

8

Virginia

2 Jul 2023

·

Stayed 1 night

Staff when we checked in was very cordial, helpful and friendly. Sunday morning breakfast no eggs, no milk. Ceral all over the floor. The attendant was also the front desk clerk and when I ask for a rag to clean the table he did get a spray bottle & Cleaned.. our lavatory was stopped up and the pool closed for maintenance.

6

Jaime

24 Mar 2025

·

Stayed 1 night

The room was comfortable and quiet. Got a good night sleep for the most part. Some loud neighbors but that is not on the hotel. Don't go for the breakfast. It was gone way before 9:30 am (weekend) and was not replenished. only got coffee. Staff is ok but not professional. Public areas could use some cleanup.

2

Cristian

6 Sept 2023

·

Stayed 3 nights

When i got to the hotel room was dirty the rooms keys were not working breakfast was terrible there wasnt milk eggs or any type of juice terrible place to stay at

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$66
February	US$63
March	US$70
April	US$62
May	US$91
June	US$80
July	US$63
August	US$68
September	US$68
October	US$73
November	US$69
December	US$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $105	17 $92	18 $76	19 $101
20 $82	21 $82	22 $75	23 $75	24 $75	25 $172	26 $127
27 $75	28 $75	29 $75	30 $75

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $141	3 $144
4 $72	5 $75	6 $75	7 $91	8 $91	9 $82	10 $89
11 $65	12 $66	13 $65	14 $75	15 $75	16 $80	17 $83
18 $65	19 $75	20 $75	21 $75	22 $75	23 $82	24 $89
25 $75	26 $76	27 $75	28 $75	29 $82	30 $80	31 $104

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sleep Inn University

Have a question?

Prices for upcoming dates