Name: Silver Legacy Reno, A Caesars Destination
Address: 407 North Virginia Street, Downtown Reno, Reno, Nevada, United States of America, Reno, Washoe County, US
Price range: US$29–US$270 per night
Rating: 8.1

What guests think

At Silver Legacy Reno, A Caesars Destination, guests often praise clean, comfortable rooms and convenient connections to neighboring casinos, but repeated reports of malfunctioning elevators, warm rooms, and pervasive smoke odors significantly impact many stays.

Service ranges from friendly and helpful to slow or unresponsive, with long check-in lines and frustration over early check-in charges and daily resort fees noted by multiple reviewers. There are ample dining options across The Row, though some venues are expensive or closed on certain days, and the small pool and occasional closures disappoint some guests. Overall, expect an urban, casino-focused stay in downtown Reno.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: many reviews cite prolonged elevator outages and slow service, a small or occasionally closed pool, and sporadic maintenance issues such as broken escalators or hot tub jets. Some guests liked the spa and convenient parking.

Related guest reviews

4

Alice

17 Oct 2025

·

Stayed 2 nights

The elevators were awful! Not working for much of my stay. When they did work, I had to wait 15-20 minutes to get on a fully packed elevator. I even had to use the staff service service elevator at times. The Silver Legacy is a very large hotel that is owned by Caesars. They should have done better. Fix or replace the elevators. I don’t plan to return any time soon.

6

ken

9 Oct 2025

·

Stayed 1 night

Room was clean. Not enough elevators for the amount of people staying in the hotel. We waited for an elevator anywhere from 10-25 minutes each time we wanted to leave or return to our room.

8

Azusena

6 Oct 2025

·

Stayed 1 night

Everything was great except the fact that they only had like 2 elevators working and the wait time was 15-20 mins. There were lines everytime you wanted to get on an elevator and they were always packed. If the elevators aren’t going to be working, at least the stairs should be open for guest to use. That’s my only complain other than that it was a great experience.

6

Taylor

26 Sept 2025

·

Stayed 2 nights

Pool was a huge disappointment, nothing like the photos in the slightest. When booking it looks like it was a rooftop pool and it’s on a weird deck off the side of the building with gross patio furniture and no way of swimming laps in a pool that small. The shower in the room still had the previous guests hair on the wall. The lines for the elevator were ridiculous and upon checkout we tried to request a luggage trolly to be delivered but no one answered our calls to the Bell Desk and we had to carry all of our bags down without a cart

8

Kathryn

17 Aug 2025

·

Stayed 2 nights

Hidden resort fee not included by Expedia. Clean, nice rooms but dirty pool.

6

Dennis

13 Aug 2025

·

Stayed 3 nights

The hallway smelled strongly of marjuana. Could not get movies on TV, Sport bar lost sevice and the Mariners went off. Hot tub jets did not work. You guys have no problem to want more money fir ever little thing. Took almost 2 hours for someone to look at TV.

10

Wendy

10 Aug 2025

·

Stayed 2 nights

Loved the spa. Expansive, lovely and very quiet.

6

Kilnam

31 Jul 2025

·

Stayed 3 nights

Small hot tub. Small swimming pool. Fitness center not equipped with small weights. Changing cables weights alot of hassle due to not sufficient transfer links.

6

Kimberly

28 Jun 2025

·

Stayed 1 night

Only 1 of 5 elevators was working which created huge lines and frustration. Room would not cool below 71 degrees. Several escalators also out. It seems as though this property needs some serious TLC and upgrades.

10

Shar

13 Jun 2025

·

Stayed 2 nights

Great stay & food, pool is way too small for 3 hotels to share & wasn’t heated.

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Cleanliness

Many guests found rooms clean, with refreshed or updated spaces noted. However, several reviews report lapses such as leftover hair, dirty towels, smoke odors, and inconsistent housekeeping.

Related guest reviews

10

Bryan

8 Nov 2025

·

Stayed 2 nights

Clean room!

10

Jeniece

6 Nov 2025

·

Stayed 1 night

Clean room. Easy, fast check-in and check out.

10

Kimberley

30 Oct 2025

·

Stayed 1 night

Clean room

10

Duane

20 Oct 2025

·

Stayed 1 night

Room was clean and ready when we got there.

10

Ginny

13 Oct 2025

·

Stayed 3 nights

Room was clean and staff friendly and helpful.

10

Liliana

8 Oct 2025

·

Stayed 4 nights

Excellent hotel. No complaints. Clean, comfortable and friendly staff. Housekeepers very friendly, always greeted you when you walk by. Room was very nice and clean.

6

Taylor

26 Sept 2025

·

Stayed 2 nights

Pool was a huge disappointment, nothing like the photos in the slightest. When booking it looks like it was a rooftop pool and it’s on a weird deck off the side of the building with gross patio furniture and no way of swimming laps in a pool that small. The shower in the room still had the previous guests hair on the wall. The lines for the elevator were ridiculous and upon checkout we tried to request a luggage trolly to be delivered but no one answered our calls to the Bell Desk and we had to carry all of our bags down without a cart

2

Dorothy

30 Aug 2025

·

Stayed 1 night

The hotel is in extreme poor condition. Most of the elevators were broken so you waited 10-15 minutes each time you press the button. Rooms were questionable whether they changed the sheets and the same for the bathroom. Hotel reeked of smoke and marijuana.

10

Julie

27 Aug 2025

·

Stayed 1 night

Everything was sparkling clean, ample food service options, friendly staff. Also, very affordable room rates. Will definitely stay again.

8

Mary

8 Aug 2025

·

Stayed 2 nights

Was upset to find a dirty towel hanging on my bathroom hook and maid try to act like she didn't understand talk to front desk they said they would tell them.

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Rooms

Rooms are often described as spacious and comfortable with updated decor and some units offering soaking tubs and views, but numerous reviews note weak air conditioning, occasional noise near elevators, and inconsistent in-room amenities like microwaves or fridges.

Related guest reviews

10

Alek

10 Nov 2025

·

Stayed 5 nights

Rooms are spacious and comfortable.

10

Gary

2 Nov 2025

·

Stayed 1 night

The room was great very clean and the large soaking tub was fantastic my only complain is the bed was super soft had a hard time sleeping on it. My wife even complained and she likes a soft bed

4

Breanna

29 Sept 2025

·

Stayed 3 nights

The air conditioner hardly worked in the room and the lack of working elevators made getting to the lobby extremely difficult. The room was very clean which was very nice.

4

Windy

29 Sept 2025

·

Stayed 3 nights

The elevators took 20 to 5 minutes to go to my room or get down to the lobby. I couldn’t check out by television or self check out, line was long. The restaurants are high priced. Cafe wasn’t worth what you charge. The room air conditioner didn’t blow cold and it was humid in the room. Room was really clean and up to date.

4

Larry

11 Aug 2025

·

Stayed 3 nights

A/C in the room was poor. Noisy elevator next to room. Reno is reno. It keeps getting harder and herder to find a reason to come to this place.

10

Faylaizia

30 Jul 2025

·

Stayed 2 nights

Nice room with good amenities

10

Lorrayne Kaye

23 Jul 2025

·

Stayed 4 nights

Casinos were convenient, but stingy... Room was very comfortable but we were disappointed that there was no microwave for all our leftovers!

8

Larry J

30 Jun 2025

·

Stayed 2 nights

The room was very comfortable and clean. My wife loved the soaking tub and the view was very nice.

4

Jill

29 Jun 2025

·

Stayed 3 nights

The air conditioner didn't work well, hot in room most of stay. Terrible bed, mattress hard as a rock and hated the inability to open a window for any fresh air.

10

Gina

14 Jun 2025

·

Stayed 1 night

Was beautiful Really nice room with a tube

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Service

Service is mixed: many guests describe friendly, helpful staff, but others report long or understaffed check-in lines, slow responses to requests or maintenance, and frustration with early check-in fees and inconsistent housekeeping.

Related guest reviews

6

Ronald

9 Nov 2025

·

Stayed 1 night

Checkin was fine. The rooms shower had not cold water so could not take super hot shower. Called hotel maintenence and sent someone up. Was told he would take care of it. It s now 11:30 pm After another 20-30minutes the staff called up Said it would take another 30 mnutes. Nothing happened It s now nearing 1AM and I called down and was asked if I wanted to change rooms? of course I said yes so we finalle got our shower around 1:30 am. Why the heck didn't they offer that @ hours earlier???? Don't know if we will stay there in the future.

10

Analiza

4 Nov 2025

·

Stayed 1 night

Convenient checked in. Kiosk was amazing and front desk staff was very helpful. Clean room and spacious. We will definitely come back!

4

Deb

22 Oct 2025

·

Stayed 1 night

Check-in is so slow at this hotel. It’s the one thing that will send us to another hotel for our future trips.

10

Dallas

22 Oct 2025

·

Stayed 1 night

Hotel staff was super friendly and caring. We ask for a late checkout and it was no problem. Loved the food and the room was well stocked with supplies. Everything to make the stay enjoyable

4

Sandra

16 Oct 2025

·

Stayed 2 nights

Elevagtors did not work during our stay, took forever to get up and down from 23rd floor. Ordered coffee cups and it took 1 1/2 hours. noone seemed to care.

8

Wayne

11 Sept 2025

·

Stayed 5 nights

Always had to call for housekeeping to clean room Olga was a superior customer service front desk person l! Other staff had to ask questions to be answered. Olga asked if i had anything or could be of service

2

Ralph

9 Sept 2025

·

Stayed 1 night

The hotel staff let dozens of people stand around and wait for 3 o’clock check in. I know there was rooms available, but they weren’t going to give them out. When I complained to somebody about this, they totally ignored me. They wouldn’t even acknowledge that I was talking to them. I know it’s the management fault, but the staff needs to be responsive to the guest. Then when 3 o’clock came, it must’ve been 30 or 40 people in line waiting to get checked in. I know the hotels need to nickel and dime everybody, but charging for early check-in when there are rooms available. Seems like it’s a little over the top.

6

Ralph

6 Sept 2025

·

Stayed 4 nights

The check-in was a horrendous experience. They wanted to sell early check-in, so they weren’t letting anybody check in until three. There were probably 50 to 100 people waiting in the lobby at 3 o’clock. I don’t know how long it took everybody to get checked in with the mass of people checking in. The worst thing about this cluster was that we were told they had rooms they just would make everybody wait. When I complained about it, they wouldn’t even engage me in conversation.

6

Kathy

11 Aug 2025

·

Stayed 4 nights

House service was terrible ! Asked for extra blanket 3 days in a roll and never got one!!

2

Molly

31 May 2025

·

Stayed 5 nights

Super smoky. I had a very strange experience where someone from room service entered my room hours after it had been cleaned doing who knows what. There was no record of why they would have been in there. I only knew because they left behind a cleaning bottle of spray cleaner. Front desk, security, and housekeeping all passed the buck. Front desk said they would send security up to discuss with me, they didn’t. 30 mins went by. I called security directly. They said they’d be right up. Then another 20 minutes passed. I called the front desk they said it’s a housekeeping issue not security. It felt really unsafe to stay in the room alone when someone was in there without a reason or a record of the visit. And the front desk manager was very uncaring and rude. They then put me into a room on the floor that reaped of cigarettes. I had to ask for canotgervroom. This room was very hot and the ac only cooled it to 76 despite turning it down to 65 with the ac as high as it would go. It’s been nearly a full day sbd I have still yet to be contacted by the house keeping manager as promised.

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Location

Central downtown location with indoor access to Eldorado and Circus Circus and easy walking to dining or the Riverwalk. Several guests found the immediate area outside sketchy with visible homelessness.

Related guest reviews

8

PHILLIP

16 Aug 2025

·

Stayed 1 night

Good location and connected to 2 other casinos.

10

Claudia

12 Aug 2025

·

Stayed 4 nights

Visited for HAN event. Hotel location was prime and convenient for event. Clean, quiet on the 31st floor. Will book again!

10

Victoria

8 Aug 2025

·

Stayed 2 nights

Within walking distance to various places

10

Elsa

29 Jul 2025

·

Stayed 1 night

Everything was convenient and close to Interstate

10

Ann

18 Jun 2025

·

Stayed 1 night

Great location for those who need a night in town before an early morning flight. Nice rooms, great bell service, free self parking, 10 minutes from airport. Would stay again.

10

Nicolas

14 Jun 2025

·

Stayed 2 nights

I really liked this hotel and its location. I liked the room and the staff were very helpful. The location was great to walk around and see other parts of Reno!

8

Gail

31 May 2025

·

Stayed 3 nights

Did not care for the property, Reno has really gone down hill, we didn’t feel safe at all.

8

Julie

20 May 2025

·

Stayed 2 nights

Easy to walk between the 3 casinos Not a lot else in Reno to do Free parking was a bonus

8

Brian

19 May 2025

·

Stayed 3 nights

We love being close to the River Walk and close to the University.

8

Lois

9 May 2025

·

Stayed 2 nights

Helpful staff, comfortable room that had been updated. Overall, a well-maintained facility. The parkade and parking elevators could be tidier. What we didn't realize coming in was how Silver Legacy, El Dorado, and Circus Circus were all connected to each other. You need never step outside to visit all three, including their restaurants and casinos. We did step out, though, and found parts of the neighborhood a little sketchy although that didn't deter us from walking a few blocks to some nearby restaurants for dinner. Was offered a deal to stay a third night which made this not made value for the money. Would stay again.

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Dining

Wide variety of on-site dining across The Row, and several guests enjoyed Cafe Central and other options. Many also note high prices and occasional closures or limited hours on weekdays.

Related guest reviews

10

Chad

10 Nov 2025

·

Stayed 1 night

Good rooms and nice Restaurants

6

Michael

15 Oct 2025

·

Stayed 2 nights

Nice large room. Kiosk for check-in easy. Busy casino resort. Resort fees, restaurants way too expensive. Circus next door has a food court but skanky. Best place to eat was a hidden place next door in the basement called Papa What You Cooking- 50 South Virginia Street In The Basement, 50 S Virginia St #18, Reno, NV 89501

8

Cheryl

25 Sept 2025

·

Stayed 1 night

The stay was okay, we were disappointed with the restaurants that were closed because it was Monday, and if you do not gamble there isn’t much to do.

10

Seane

26 Aug 2025

·

Stayed 1 night

The hotel and room were Great! The coffee shop though where we decided to grab a quick dinner as we got in late was completely terrible. I am a restaurant owner and was really just appalled by the old dried out fries that were served to us , not even very warm to boot . My husbands Caesar with shrimp was swimming in dressing and my Asian chicken salad was old chicken strips not appealing .we picked through and ate what we could but I think with the over priced steak or fish houses as our other option we will be dinning out of the hotel next time .

10

Kim

17 Aug 2025

·

Stayed 2 nights

Very clean, some of the food was very good but over priced. They offer a varety of things to do. The couple's massage was amazing and they treat you very well in the spa. Drinks were hit or miss depending on where you went

10

James

11 Aug 2025

·

Stayed 1 night

Food options were excellent, Had dinner at the Cafe Central…. The bed was clean and comfortable especially with my full belly.

10

David

29 Jul 2025

·

Stayed 1 night

We had a hard time finding the place, but after we got to the garage, it was easy to find the desk, easy check in at a kiosk if we wanted, and the rooms were all updated and clean. We loved all the dining options that were in the hotel and the adjacent properties that were connected by skybridges. All in all, it was a great stay.

6

Gregg

20 Jul 2025

·

Stayed 1 night

Elevator performance was the worst I have ever seen. 5 elevators and a line of over 35+ people waiting to board. The noise from car alarms and idiot people reving their car engines way after midnight made things difficult to get any sleep. Dining experience was outstanding, breakfast service and food was very good. Gordon Ramsay’s food and service was tip top..,

8

Linda

23 Jun 2025

·

Stayed 3 nights

It was great to walk from the Legacy to the El Dorado or Circus Circus without having to endure the heat of outdoors. Wonderful variety of dining options from Italian to BBQ

8

Lea

10 Jun 2025

·

Stayed 3 nights

The front desk staff were great! Ahram helped with checking in and was so friendly and helpful. However there are not many staff members available to check you in or out and they encourage you to use the kiosks. The kiosks are not smooth and easy to use in fact they were quite difficult and we ended up going to the front desk instead. We also were not comfortable going outside even in the daytime because there were a lot of transients yelling on the streets. While some of the casino staff were friendly and fun, there were others that were mean and not welcoming- so that wrecked the gambling vibe several times.

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Month	Average price
January	US$63
February	US$59
March	US$70
April	US$186
May	US$116
June	US$91
July	US$91
August	US$103
September	US$57
October	US$74
November	US$42
December	US$55

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $85	16 $53	17 $71	18 $103	19 $103
20 $71	21 $71	22 $70	23 $71	24 $76	25 $270	26 $270
27 $70	28 $71	29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $104	3 $104
4 $71	5 $74	6 $73	7 $73	8 $74	9 $182	10 $255
11 $100	12 $71	13 $71	14 $83	15 $81	16 $193	17 $239
18 $67	19 $67	20 $67	21 $67	22 $29	23 $113	24 $140
25 $67	26 $67	27 $67	28 $67	29 $67	30 $102	31 $113

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Monthly average prices

About this property

Location

Room options

Deluxe Spa Suite 1 King

Deluxe Room 2 Queen Smoking

Penthouse One Bedroom Suite

Premium Room 1 King

Deluxe Room 1 King Smoking

Player Spa Suite King

Silver Legacy Junior Suite King

Silver Legacy Junior Suite 2 Queen

Deluxe Room 2 Queen

Pool View Room 2 Queens

Mountain View Room, 2 Queen

Deluxe Room 1 King

Mountain View Room, 1 King

Deluxe Spa Suite with Sofabed 1 King

Premium Room 2 Queen

Room Type Assigned on Arrival

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Silver Legacy Reno, A Caesars Destination

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