Hilton Garden Inn Syracuse

Name: Hilton Garden Inn Syracuse
Address: 6004 Fair Lakes Rd, Syracuse, New York, United States of America, Syracuse, New York, United States of America
Rating: 8.15

"Great location"

"Great pool"

"Superb restaurant"

"Rooms were immaculate"

"Spacious rooms"

"Accommodating staff"

Amenities

Casino
Laundry service
Elevator / Lift
Business Center
Safe-Deposit Box
Meeting Rooms

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Property description

Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.

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Guest reviews

8.2

Very good

Based on 1,000 verified reviews

Who stays here?

Business

26%

Couple

23%

Family

39%

Group

6%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Syracuse, travelers often praise friendly staff, generally clean rooms, and the quiet, off‑highway location near the airport, but report inconsistent maintenance and cleanliness, frequent pool and hot tub problems, and paid, sometimes disappointing breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Mindy

6 days ago

·

Stayed 1 night

The room was not cleaned well. Found a previous guest’s underwear on the chair.

10

Sarah

4 weeks ago

·

Stayed 1 night

Excellent all around! Friendly and accommodating staff. Breakfast was fabulous and so reasonably priced!! Fabulous drinks. Clean and comfortable. Staff went above and beyond.

10

Dana

20 Feb 2026

·

Stayed 2 nights

Clean room, very helpful staff, nice little bar/restaurant.

10

Kimberly

19 Feb 2026

·

Stayed 1 night

Friendly staff , clean rooms, had a great stay! Will Be back!

6

Matthew

17 Feb 2026

·

Stayed 1 night

Room/hotel was clean and staff was courteous and helpful. However the pool was very murky and on the cold side. The hot tub was anything but hot. We also had no hot water in the room so we could not take any showers. When I talked to the front desk they said they reset the boiler,but after waiting well over an hour still no hot water.

6004 Fair Lakes Rd, Syracuse, New York, United States of America

Location

Located in East Syracuse, Hilton Garden Inn Syracuse is within a 15-minute drive of Erie Canal Museum and The Oncenter. This hotel is 6.7 mi (10.7 km) from Syracuse University and 6.7 mi (10.7 km) from Destiny USA.

Palace Theater(3.7 Miles)

Le Moyne College(4 Miles)

AMF Syracuse Lanes(4.8 Miles)

Old Erie Canal Historic State Park(5.2 Miles)

Black Mamba Skate Park(5.9 Miles)

NBT Bank Stadium(5.9 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 01:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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