Super 8 by Wyndham Liverpool/Clay/Syracuse Area

The staff was very nice. Slow checking in when we arrived , but they were very friendly. The room was clean, but renovations would help a lot. The ceiling has was looked like cooking oil stains. The bed was very comfortable. The hot water in the shower was touchy. It was very noisy. You could hear every time a door in the hall opened and closed.

Reserved through hotels.com. Checking in, she couldn’t find my reservation or payment, and gave an email address that wasn’t mine. Red flag. I showed her the hotels.com charge in my credit card transactions. She then acted like she found it and I gave her my credit card to be charged a 50$ refundable fee for “incidentals.” In the room I pulled back the sheets, they were visibly dirty and not changed. I asked for clean sheets and while in my room she asked how long I was staying and was I traveling alone. Red flags. Then I saw a cockroach. I should have left, but it was late and I was exhausted after a solo drive from AZ. This part I can’t prove, but at 4 AM I saw an alert for a suspicious charge, an online clothing outlet. I locked my card. Also saw I’d been charged twice for the room, by hotels.com and by the motel. I cancelled the card. A new card was issued. The same day another fraudulent charge came on the NEW CREDIT CARD that I didn’t have yet! The credit card company found a digital card account, requiring my personal information. I suspect this happened at the motel, and there is an investigation by Wyndham and the credit card company. Checking out, the desk person played dumb and he couldn’t find my double charge for the room. A “manager” said he would reverse the charge. It was never refunded, or the 50$ refundable charge. Wyndham investigated, the motel denies double charging me. AVOID THIS HOTEL. IT SHOULD BE REMOVED FROM HOTELS.COM.

Room was clean, but average. No extra blankets were available. Cleaning staff & front desk staff were loud late at night, as well as many people yelling and arguing up & down the halls. Parking was fine. Coffee maker in room was dirty and had limescale on interior which made it not usable.

Had to wait over an hour for someone to come to the front desk. Actually had to call the cops in to find someone.

The floor needed seeeping