Name: Extended Stay America Suites - Cleveland - Great Northern Mall
Address: 25801 Country Club Boulevard, Cleveland, Ohio, United States of America, Cleveland, Ohio, United States of America
Rating: 7.58

Guest reviews

7.6

Good

Based on 757 verified reviews

Who stays here?

Business

23%

Couple

26%

Family

35%

Group

4%

Solo

10%

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Extended Stay America Suites - Cleveland - Great Northern Mall, guests consistently describe very mixed stays, with frequent complaints about cleanliness and odors alongside some praise for spacious, apartment‑style rooms and a convenient location near shopping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Jeff

27 Apr 2026

·

Stayed 1 night

This was a mistake. Very low lit and safety was a concern. Not upkeeped at all. Floors were vinyl and had been treated with a thick sticky substance. My shoes stuck, my socks stuck. It was not good. The "kitchenette" did not have any basics--I mean no trash bags, no paper towels, no soap, no spoons, nothing---just rows of empty cabinets. I used my time to set up wifi. Book another hotel--and LEAVE before the sun went down

6

Stephanie

30 Mar 2026

·

Stayed 3 nights

It’s was good

8

Kelvin

11 Mar 2026

·

Stayed 1 night

Rates was good, staff was excellent, carpet was dirty and the chair was dirty with stains, bed very clean. I will try but in another location.

8

Robert

1 Feb 2026

·

Stayed 7 nights

The room was clean. Appliances were old. Most of the staff was very friendly and helpful. The parking lot never got too clean.

2

Michael

30 Jan 2026

·

Stayed 5 nights

Bed was very worn out on one side had to sleep on half of a queen on top of that no kitchen kits available at all after spending money on groceries i had to go back and spend money on kitchen supplies i will not be back spent $400 damn $500 after mishaps

25801 Country Club Boulevard, Cleveland, Ohio, United States of America

Location

With a stay at Extended Stay America Suites Cleveland Great Northern Mall in North Olmsted, you'll be in the suburbs, within a 15-minute drive of Lake Erie and Westfield Great Northern Mall. This hotel is 12.7 mi (20.5 km) from Cleveland Metroparks Zoo and 1.4 mi (2.3 km) from Rocky River.

Westfield Great Northern Mall(0.3 Miles)

Rocky River(1.4 Miles)

Rocky River Reservation(1.6 Miles)

Bradley Woods Reservation(2.7 Miles)

NASA Glenn Research Center(4.2 Miles)

Berea Falls Scenic Overlook(4.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Guests can arrange to bring pets by contacting the property directly. Service animals are exempt from any pet policies.

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in North Olmsted, within a 15-minute drive of Lake Erie and Westfield Great Northern Mall, approximately 0.4 km from the mall and 1.4 km from Rocky River.

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites - Cleveland - Great Northern Mall

Amenities

Property description

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Guest reviews