Valley River Inn

Could hear every step taken by the person on the 2nd floor and every time they flushed the toilet. And they were doing nothing unusual. Pool was supposed to open at 10am….but the gate didn’t work until they sent maintenance to fix it. Overall, very mediocre place.

Property was clean and easy to find, they lend out bukes for free to customers to ride the river if theyd like. Very cool property, itll be the place i stay whenever i go to eugene from here on out.

Great location. Amazing outside pool. Right on the river with free cruiser bikes to head into different parts of Eugene. This is our preferred place to stay in Eugene because it is so comfortable and a great base for adventures.

Great location on the Willamette River. Free bike rental to use along the bike paths beside the river restaurant was excellent and enjoyed breakfast and lunch there. would definitely stay there again.

Great hotel in a convenient location with good amenities, and friendly staff. The rooms were spacious, the bathroom was clean and nice. The pool, restaurant, and exercise room were all nice and in great condition. Great value for the price! We will be staying here again.

The pool was open and it was so nice for the kids!

My favorite hotel in Eugene during the summer. It has a wonderful outdoor pool with great access to the waking/biking paths along the river, shopping, food, and freeways. The staff are always great and they have a very nice on-site restaurant.

Excellent service, rooms great. Parking was terribly limited. Rooms were quite large and had everything needed. However, we could hear the man next door talking and tv on all night.

We had a nice visit! Everyone was very friendly and polite. We had our dogs with us on vacation. The room was perfect. We had a river view and nice access to the river trail. We dined in the restaurant on the patio area. Beautiful view of the river. The pool area was so nice and clean. They provide towels and you can order food or drinks to be delivered poolside. What a nice place to begin our vacation! Thank you!

Loved that we could borrow bikes and ride along the river

We were excited about the remodel and wanted to love it. The room was sparse. Bathroom felt institutional. Bed felt low quality. There was garbage in the grass next to the patio. Grass was long. Weeds were present in the surrounding bark. Patio chairs were dirty. I regret to say that the food at the restaurant was mediocre. It would take take it up a notch if the outdoor area was tended to and there were some additional touches like robes in the rooms. What the hotel has going for it is location! On the riverpath. Close to myriad activities for outdoor enthusiasts, concert goers, and campus visitors. And the newness of the remodel. Service by hotel and restaurant staff was great!

Great hotel with character. Very clean.

My bathtub was clogged by the time i was done with shower the water was past my ankles. I only stayed one day , but still. They should check, especially the cleaning staff when washing down the tub.

I booked this hotel for a 3-night stay based on the good reviews and photos, but the reality was disappointing. When we arrived, the room looked very worn and not at all like what was pictured. The bedding didn’t feel clean, the bathroom had visible pink mold, and the toilet had urine stains around the base. The air conditioning barely worked and had a strange odor, making the room uncomfortable overall. Unfortunately, the condition of the room did not reflect the ratings we had relied on. Luckily the front staff was very nice and we were able to cancel the rest of our stay and were refunded. We ended up relocating to another hotel about an hour away.

Clean and friendly staff

The property itself is very pretty. The person who checked us in was very friendly. The room itself was nice aesthetically, but it could use a bit more cleaning. There were cobwebs above the bed with a dead moth, cobwebs above the bathroom mirror, someone wiped a booger on the wall next to the toilet paper holder. The biggest issue we had, and it’s not fault of the staff, or facility, but it’s just an older hotel, it was very loud. The walls are paper thin. We heard our neighbors conversation. We also hear his alarm going on continuously at 3:30am. We heard very loud conversations in the hallway at 4am. This is not somewhere I’d choose to stay again unfortunately.

Very clean and up to date facilities! Excellent parking and very comfortable rooms!

Just some suggestions- a fan in the bathroom would be nice. After a shower, it gets pretty steamy in there. There were 4 of us in the room. I had to hunt down house keeping for more towels. Multiple Spider webs on the deck. Killed a spider in the room.

Clean and comfortable

The room was spacious and clean. Staff were friendly and helpful.

Our stay had highs & lows. The room was very nicely furnished & clean, but had a few maintenance issues. Checkin process left a lot to be desired. The walls are thin, and we heard a lot. The biggest sound issue are the room doors; they’re very heavy & have no slow-close feature so the whole night we kept hearing doors slamming hard, including very late and very early. Our shower had an awful screeching sound that felt like my brain was scrambling. I didn’t have time to call maintenance because I was already running late for dinner after how difficult check in was. Checkin was a poor experience. The agent told us we couldn’t use my husbands credit card because I booked the room in my name (we’re married with the same last name, that shouldnt have mattered.) The process took several minutes of typing and clicking, and after 2-3 minutes I asked him if there was a problem but he ignored me and just kept at it. Eventually he finished up and gave us keys and a short explanation of where the elevator was. We asked where we should park and he said it didn’t matter because their lot would be so full tonight we’d be lucky to find a spot anywhere. When we went to park, what he’d said was wildly untrue and there were plenty of spaces. But without any decent guidance on where our room actually was we had to repark later anyway. This is a huge sprawling hotel with several different wings and at least 2 separate buildings, they should give people some sort of map, we often felt lost.

The property itself is great. Someone spent a lot of money remodeling this property. It almost feels more like a campus than a hotel. The rooms are very spacious and comfortable. The only downside would be the original single-pane windows. I'm sure those too will be updated eventually. Everything else was great!

Had a great stay, the room was clean, large, and comfortable, the air conditioner worked really well, really came in handy during the heatwave. It was recently renovated so everything was new, and didn’t seem like they’ve spared any expense, there’s a white noise machine! It’s located right next to the riverfront trail and they have bikes available to guests. Would definitely stay here again if I’m back in the area.

It is an older hotel of wood frame construction, so there is a significant amount of noise from rooms above. Their restaurant does not offer room service. Beds are reasonable good, but are older.

Room was clean and good size. Bed was average, too soft, Coffee in room was not good. Room was very noisy in the am.

Large clean room with balcony overlooking the river.

Beautiful room on river. Many small touches (steamer, microwave, kettle) and spacious.

Big, comfortable room.

The room was clean but the building was very old and you can hear the noise from next door especially the one above the room, the footsteps were very loud!

Beautiful and clean rooms. The service was excellent. We had a wonderful room that overlooked the river. Great locations to lots of amenities. We had dinner at the restaurant Sweet River and had a great experience there too. If we're ever back in the area we would definitely stay here again.

Staff was friendly and helpful. Loved the size of my room. The lobby area had several places to seat and was very comfortable. Will go back for sure.

Valley River Inn is by far the cleanest hotel i have been to. The staff is super friendly and very helpful, Shawna at the front desk was very helpful in giving me information about future reservations

Mike at the front desk charged me a $100 deposit and stated it would be reimbursed in 3 days. The charge was $180 and has not been reimbursed. When I call the number the guys who answered said is name was James and when I called back the same guy said his name was Edward. He stated he could not help me and text me a number. When I call the number they request an itinerary number, I only have an Expedia Itinerary number so no one will help me. Absolutely ridiculous!!

Only one person staffing the front desk right before a big conference and a sporting event. People were waiting for information the girl didn’t have and the rest of us were waiting to check in. Very poor planning.

What a great experience! It started at check-in when Ty checked me in. He was veery professional and positive. I told him it was my first time in Oregon and he upgraded my room for free, overlooking the river! The property and rooma were super clean and an excellent condition. All staff that i interacted with during my stay provided great customer service. There was also a nice outdoor pool and plenty of parking.

Our stay was one of the best we have ever had. The hotel staff at the front desk and the staff in the restaurant made our stay totally enjoyable and the shuttle driver Ann was over the top accommodating and helpful. They all seemed to be team players in trying to make the guests comfortable. We will definitely be back to enjoy your beautiful facility.

Fantastic staff

This is an older motel but in a nice setting along a river. There is a mall nearby and several dining options within walking distance. Our room was near the end of the hall where there was a seating area in the hallway. People tended to sit there to visit and it was very noisy. The women who helped us with checkin seemed to be bothered that someone was there to wait on. Overall, the stay was just okay.

Alex and the ladies at the front desk went above and beyond to help make my one night stay very comfortable! We got stuck in Eugene without any provisions and they gladly provided all the necessary comfort items that one might need.

The service at the front desk was amazing. She was so kind and professional. The entire place just has a really good atmosphere and you’re right on the river. I would say that they can definitely improve on their menu in the restaurant though. The food is subpar.

Great location

Great hotel and perfect location. Right on the river, next to walking trail, mall and lots of restaurants. Bed was very comfortable

Great location with restaurants nearby and also right along the north river trail.

Great location on the river. Updated rooms and the price was reasonable.

This is one of the best places in Eugene. I have been staying here for years. Our room was on the Willamette River with a great view. The bike/running path is adjacent and makes for great walks or bike ride. Thanks again!

Nice setting on the river . Comfortable room. Excellent service. All good - near to U of O and highways for arrival and return. But no highway noise. Excellent on all measures.

Passing through, love the location on the river

Great location right on the river!

Convenient to hiways, restaurant in hotel was excellent and loved the walking path that was close by.

This hotel is in a beautiful area right on the river with paths all over.

Great location right on the river from downtown. Nice resraurant and bar.

This is an absolutely beautiful location. We had a lovely room overlooking the river with an ice patio and a paved walking /biking path along the river. The room was lovely with a comfortable bed and seating area and a spacious bathroom. Nice big screen tv and a steamer to get the wrinkles out of clothes too! The little dorm fridge with the strong freezer helped a lot because we froze the cold packs for our ice chest. There’s a really nice restaurant in the hotel with excellent food and cocktails called the Sweet Waters on the River. We had the clam chowder and salmon with a one of the best old fashioned cocktails I’ve had. Get that with the Maker’s Mark and it’s delicious. We actually went back another night and shared the fish & chips. Overall it’s a great location and be sure to try the restaurant because it’s right on the river and a great romantic dinner kind of place.

Service at restaurant was subpar.

We stayed one night while traveling on vacation to Mt. Rainier National Park. The hotel was great and we had a third floor room with a river view. The food and service in the restaurant were excellent.

This was a nice clean hotel to stay in while on a road trip. Lots of shopping and restaurant options nearby. Staff was very nice, excellent customer service. Easy check in. Dinner at the on-site restaurant was great - good selection of cocktails and mocktails and food, great friendly service there also.

I think the food choices in the dining and bar area were very mediocre. They need a new chef and menu. The place was empty ALL the time. No one at the bar, no one inside the dining room... few outside diners when there were people there. It was better before the fire closed it, but still I think if they improved the food, they would get more people coming there. We were there for 10 days. I've been staying at this hotel for 15 years... and I have never seen it so empty. Maybe the rooms fill up just not the restaurant. Oh, and the coffee in the lobby is awful. It comes out of one of those instant machines, what is it: coffee syrup and water? Even if you brought out the HOT pump type, it would be better than what you have there. And, another thing, I don't like that the sink is in an alcove, outside the toilet and shower room. You have to come out of the bathroom, to wash your hands, etc. No place to put anything when you do take a shower.

Very clean, comfortable room, and we enjoyed breakfast along the river!

Loved the restaurant

The service at the front desk was amazing. She was so kind and professional. The entire place just has a really good atmosphere and you’re right on the river. I would say that they can definitely improve on their menu in the restaurant though. The food is subpar.

Loved the room, very clean and great view of the river. Really loved the Sweet Waters restaurant, dinner there was absolutely delicious!