Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Does the hotel allow pets?

Pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, public areas, and meeting spaces. There are also elevators, step-free entrances, and designated accessible parking.

What is the hotel's location in relation to key landmarks?

The hotel is located in the business district of Allen, within a 15-minute drive of Allen Premium Outlets and the University of Texas at Dallas. It is approximately 9.2 miles from The Shops at Legacy and 9.5 miles from Legacy West.

Does the property have a swimming pool?

Yes, the hotel features an outdoor pool and a hot tub, operational throughout the year.

What are the policies for guests staying with children?

Up to 3 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding additional guests and extra beds?

The property has connecting/adjoining rooms, which are subject to availability and can be requested. Specific information about extra beds or cribs is not provided.

Hilton Garden Inn Dallas-Allen Hotel in Allen, USA

Average nightly price at Hilton Garden Inn Dallas-Allen by month, last 12 months (USD)
Month	Average price
January	US$103
February	US$105
March	US$107
April	US$116
May	US$118
June	US$115
July	US$133
August	US$109
September	US$112
October	US$119
November	US$99
December	US$85

What guests think

At Hilton Garden Inn Dallas-Allen, guests praise the friendly, accommodating staff and many find rooms clean and spacious, with in-room whirlpool tubs in some, though bed comfort and decor get mixed feedback, and highway noise affects certain stays.

Facility experiences vary: several reports cite dirty or closed pools and hot tubs, elevator outages, lobby A/C problems, and ongoing renovations, while others had no issues. Breakfast is often enjoyed, but it is not complimentary, prices can feel high, and the on-site restaurant/bar hours are limited or closed at times. Overall, it’s a practical, mid-range stay with variable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. Multiple reviews mention dirty or closed pools/hot tubs, occasional elevator outages, lobby A/C issues, and renovation disruptions; some guests still enjoyed the pool.

Related guest reviews

6

Chris

13 Sept 2024

·

Stayed 4 nights

Prebooked a room that was far away from the elevators, but was reassigned to one directly in front of them because the one I booked “wasn’t cleaned.” Seems like that could have been an easy fix. The elevators broke with people trapped inside, then were out of operation for half my stay during which time, the only notice was a single sheet of paper on the ground floor. There were industrial fans on the ground floor running all day and night with no explanation. Someone stole my “do not disturb” sign from the door.

4

Kathrynne

12 Aug 2025

·

Stayed 2 nights

The staff was lovely, however, the room was outdated and rundown as well as the pool being pretty filthy. It appeared as though it had not been shocked this summer at all.

8

michael

8 Jul 2024

·

Stayed 2 nights

Lobby AC was down that made it uncomfortable to walk through or hang out in.

8

Jesus

11 Aug 2024

·

Stayed 2 nights

My kids were excited about to pool. Come to find out it was down for repair. Also no complimentary breakfast. Elevators stopped working so up the stairs to the 3rd floor we go.

4

Cindy

7 Jun 2023

·

Stayed 1 night

Unfortunately, I needed and was looking forward to the advertised in-room jacuzzi for some relief after back surgery, but I was disappointed. I was not aware of the major renovations taking place and the facilities not being available as expected. The jacuzzi nor the air conditioning was functioning and I left after a few hours after finding only 1 jet was somewhat functioning and the climbing temperature reached 76 degrees in the room. While management made right by comping the payment, I can not recommend this hotel until renovations are completed.

10

angela

26 May 2025

·

Stayed 4 nights

Had an amazing stay and enjoyed the pool

6

David

5 Aug 2025

·

Stayed 2 nights

The room was clean, but had a bad musky odor we had to spray perfume in the room. the elevators were gross. Could not swim in pool or hot tub because they were gross. Staff was excellent and very friendly The reviews stated how clean this place was and although the room was cleanish there was still a lot of filth

6

Soma

10 Jun 2023

·

Stayed 3 nights

Hotel is undergoing a renovation and the first room we got had a drilling sound directly from upstairs. Front desk was nice enough to change our room and it was much better. Staff was friendly and lobby was clean. But the elevator was a disaster. There were 2 elevators and by the second day, one of the elevator was out of order. The only working elevator was super dirty and had horrible smell. Luckily we were on the second floor so we ended up using the stairs. I would give this hotel a try again after it’s done with the renovation.

6

Susan

27 Oct 2024

·

Stayed 1 night

The room was clean but my son said it smelled like grandma’s house. I decided to go relax by the pool. The pool was murky. I didn’t feel comfortable swimming in it. Also the sound from the traffic was so intense that I tried to make a phone call and they couldn’t hear me. So not very relaxing. The hot tub was a comfortable temperature- not super hot - and the jets wouldn’t turn on. I asked for help at the front desk and he said to give him a few minutes and he never came. I sat in the warm water and tried to enjoy myself. Later that night I tried to call housekeeping for a blanket and nobody ever answered. I called several times. So I called the front desk and was placed on hold where I could hear him talking to other customers for quite a long time and I finally hung up. I never got a call back. Also, we were told that the bar and restaurant is only open during the weekdays. Why? Honestly, I wouldn’t recommend this hotel sadly.

8

Karie

18 Aug 2024

·

Stayed 1 night

The pool was closed was the only down side.

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Cleanliness

Many guests found rooms very clean, but others reported odors, mold or water damage, hair in bathrooms/beds, and occasional pests. Housekeeping missed or delayed items in a few stays.

Related guest reviews

6

Paul

9 Jan 2024

·

Stayed 2 nights

We had an issue with ants in the room. When we brought it to the attention of the desk person, we were moved to another room.

10

Brittany

28 Nov 2025

·

Stayed 2 nights

Clean and smelled good!

10

Jesse

14 Aug 2025

·

Stayed 1 night

Bathroom and bedroom very clean, beds were comfortable

2

Albert

12 Oct 2023

·

Stayed 1 night

Hair in bed under covers plus funny odor in room. Had them switch my room and the 2nd room has the same issues, So we left .

4

Laura J

25 Oct 2023

·

Stayed 3 nights

The property itself is very nice along with the staff. Location is not near things so be sure to eat prior to your final arrival in the evenings. There were large bugs in my room and it made for an uncomfortable three nite stay.

6

Janet

16 Apr 2025

·

Stayed 2 nights

Don't think we'll come back to this location again. There was water damage all over the ceiling and the room smelled horrible. Not sure if we were given this room on purpose or what but it was terrible. The top blanket was dirty on one of the beds like it wasn't washed. When we moved the bottom pillow off the bed there was hair and crumbs on the bed like it was never changed out. The sheets literally had holes in them nothing in that room seemed fresh or clean. It was quiet on the 5th floor but that was the only positive thing. Cindy who checked us in was very nice and helpful. When we checked out there was a lady with short blond hair that stared at us down like we didn't belong there. Very unsettling look from her. She had the most hateful look on her face. Glad we didn't have to deal with her racist looking self. All in all would not come back. It's ok for a 1 night stay but that's it.

8

Joel P

23 Oct 2025

·

Stayed 4 nights

Sorry, there was mold on the ceiling, door threshold to the Bathroom. Other than that and the noisy pool area, great stay. Staff was outstanding.

10

Christopher

13 Apr 2025

·

Stayed 1 night

Room was very clean and the staff were very hospital.

6

Gina

7 May 2025

·

Stayed 1 night

The room was warm and smelled stale and not fresh and our location was noisy the hallway with trash and a random woman who was intoxicated and loud pacing the hallway

10

Stephanie

13 Dec 2025

·

Stayed 4 nights

Clean room

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and some include in-room whirlpool tubs, but decor feels dated for several guests. Highway noise, loud A/C, and temperature control or bedding comfort issues are noted by some.

Related guest reviews

10

Monica

19 Nov 2023

·

Stayed 1 night

Beautiful and very large room!

10

Tess

9 Aug 2025

·

Stayed 1 night

I booked the King bed with Whirlpool tub. The tub was amazing! Although, it would’ve been nice if there was a complimentary bubble bath for use in the jetted tub. The bed was nice, not too firm. Good channels on the tv. The blackout curtains were great!!! The room got a bit warm during the day, even with the curtains closed, but it was close to 100 degrees outside and I was staying on the top floor. I will definitely be staying again! Thank you Hilton!

10

Damon

10 Dec 2025

·

Stayed 1 night

We always stay in the hot tub rooms. The rooms are always clean and spacious and the Jacuzzi bathtub is large enough to fit 4 people but perfect for a couple. Throw your favorite bubbles in there, light some candles and enjoy a perfect night with your partner.

4

Tiaa

12 May 2025

·

Stayed 3 nights

The beds and pillows were very uncomfortable.

6

Vicki

18 Dec 2023

·

Stayed 1 night

Hotel was convenient for what we were doing in that area. The hotel was nice, but if u stay there, be sure to request a room on the back, as strret noise was VERY LOUD.

6

John

24 Mar 2025

·

Stayed 1 night

Too much noise from the highway. Need better sound insulating windows.

8

Michelle

15 Sept 2024

·

Stayed 1 night

Stay went well. Front desk very nice! Hotel lobby nice, but rooms are kind of dated, and have an slight odd smell. They would benefit from renovations.

10

Carin

11 Apr 2024

·

Stayed 1 night

Have stayed here many times while visiting family i and always returned. This visit was very short - we arrived close to midnight and checked out the next morning, but it was easy and comfortable. Checked in on line and received a digital key as we made the 30 minute drive from Love Field. Check out was also done via app. Spacious room (suite) at the front of the hotel, but expect considerable noise from the same highway that provides such easy access TO the hotel. Earplugs advised.

10

Zachary

29 Sept 2025

·

Stayed 2 nights

I stayed as a solo traveler only for a couple of night, but I had a great time. The front desk was very helpful and kind, and the rooms were spacious and clean.

8

Aurora

16 Sept 2024

·

Stayed 1 night

The A/C was very loud. Other than that, the room was fine for a 1 night stay.

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Service

Service is frequently praised as friendly, professional, and accommodating, with staff resolving issues and offering smooth check-in. A few guests reported rude or unresponsive interactions and delays with requests.

Related guest reviews

10

Genai

31 Mar 2025

·

Stayed 1 night

William at the front desk was super helpful and friendly. He made sure we had everything we needed. He is an exceptional employee. The room and grounds were clean and taken care of. It's a slightly dated hotel, but still in good shape. Probably pillows were my only complaint. Definitely, should have pillow covers under the pillow cases. Some of them were pretty used. But everything else was fine. We would stay here again, for sure.

2

Benjamin

4 Mar 2025

·

Arrived to the hotel and could not check in because our room wasn’t ready. After, we were allowed in the room and unpacked and got everything situated we undressed to relax in the so called jetted tub just to discover that only two of the 6 jets were working. We called down to the front desk and William at the front desk was very rude and suggested he could send a technician into the room to try and fix it. This was a total mood killer and inconvenience. We were eventually switched to a different room a few doors down. All the jets were working in the new room but the tub was stained and out dated. The rest of the stay was not much better . Will never stay here again. Avoid this place it is old, outdated and the staff were very rude

10

Frank

23 Mar 2025

·

Stayed 2 nights

Stayed on a very busy weekend for this hotel. I got there a little early. We had to wait a little for our room. The manager on duty was Josh and he went to go check to make sure the room was ready. Serena also was working the front desk and we were talking. I appreciated their willingness to help us get into the room quickly after driving 7 hours. I stay at this hotel often when I stay in Allen. It’s because of people like Josh and Serena who made our stay better.

10

Corey

19 Nov 2025

·

Stayed 3 nights

Friendly staff, good breakfast. Such a good stay.

10

Claudette

12 May 2025

·

Stayed 2 nights

The hotel staff were very accomodating. My daughter was to check in the next day & I asked if they could put her on my floor. They did & gave her the room directly across the hall from me. Thank you William!

10

Oana

22 Oct 2025

·

Stayed 1 night

Very polite, friendly and professional

8

Susan

12 Mar 2023

·

Stayed 4 nights

Great manager at this location! Had an issue with people in next room partying extremely loud all night. Spoke with manager the next morning and he was very nice and immediately took care of the problem. All the staff was very friendly, beds were comfy and hotel is in a great location.

10

michael

5 May 2025

·

Stayed 1 night

Excellent service from the front desk and the bartender.

2

SYED

28 Mar 2025

·

Stayed 6 nights

Poor service. Water was not working for most of the stay and were not fixed. I took shower 3-4 times in cold water. Front desk representative was rude and didn’t help at all.

10

jorge

15 Sept 2025

·

Stayed 1 night

The person in the front desk awesome guy very professional

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Location

Location is convenient for shopping, dining, and the nearby convention center. However, highway-facing rooms can experience significant traffic noise.

Related guest reviews

10

Kristie

30 Nov 2024

·

Stayed 1 night

The staff is exceptionally nice and warm. The rooms are decent size and the pillows… on point. The coffee is delicious and the location is perfect! Thank yall for a wonderful and comfortable stay ❤️

10

Glenn

2 Nov 2024

·

Stayed 2 nights

Perfect location for my visit. The staff recommended the restaurant next door and the food was amazing.

10

Paul

27 Feb 2024

·

Stayed 2 nights

Great location

8

Katie

25 Feb 2025

·

Stayed 2 nights

Close to shopping center

6

Vicki

18 Dec 2023

·

Stayed 1 night

Hotel was convenient for what we were doing in that area. The hotel was nice, but if u stay there, be sure to request a room on the back, as strret noise was VERY LOUD.

10

Carrie

23 Jan 2024

·

Stayed 3 nights

Clean and friendly. Located near the Marriott convention center

10

Fernando

21 Mar 2025

·

Stayed 3 nights

Great location

10

Sameer

20 Mar 2025

·

Stayed 5 nights

Great location near area of my work, good overall cleanliness

10

Carin

11 Apr 2024

·

Stayed 1 night

Have stayed here many times while visiting family i and always returned. This visit was very short - we arrived close to midnight and checked out the next morning, but it was easy and comfortable. Checked in on line and received a digital key as we made the 30 minute drive from Love Field. Check out was also done via app. Spacious room (suite) at the front of the hotel, but expect considerable noise from the same highway that provides such easy access TO the hotel. Earplugs advised.

10

Veronica Marie

9 Mar 2023

·

Stayed 2 nights

Great location

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Dining

Breakfast and coffee receive positive comments, but breakfast is not complimentary and some find prices high. Bar/restaurant hours can be limited or closed, and room service availability is limited.

Related guest reviews

10

Lynn

20 May 2025

·

Stayed 1 night

Loved the place. Breakfast was delicious.

10

Jose

12 Aug 2025

·

Stayed 1 night

Didn’t like that you had to pay for water and breakfast

6

Jesse

15 Mar 2025

·

Stayed 1 night

Staff was super friendly! Room was clean and well maintained. 10$ for a long neck beer…c’mon y’all, really!?!

10

Corey

19 Nov 2025

·

Stayed 3 nights

Friendly staff, good breakfast. Such a good stay.

10

Aaron

13 Jan 2025

·

Stayed 2 nights

This is the 4th stay at this location. The staff is always super friendly. Only thing that is disappointing is the bar closes at 10pm.

6

Sevasti

14 Aug 2025

·

Stayed 4 nights

Bathroom door looked liked a client punched it. It wasn’t a good look. Why wasn’t door replaced? They offer housekeeping service every other day. Room service is offered on limited days. Overall fine but I don’t think I will stay here again.

8

Samantha

17 Jun 2025

·

Stayed 1 night

The email did not work to check in. Nor did the hotels app either. Also the breakfast was NOT free. But the staff were great.

6

Susan

27 Oct 2024

·

Stayed 1 night

The room was clean but my son said it smelled like grandma’s house. I decided to go relax by the pool. The pool was murky. I didn’t feel comfortable swimming in it. Also the sound from the traffic was so intense that I tried to make a phone call and they couldn’t hear me. So not very relaxing. The hot tub was a comfortable temperature- not super hot - and the jets wouldn’t turn on. I asked for help at the front desk and he said to give him a few minutes and he never came. I sat in the warm water and tried to enjoy myself. Later that night I tried to call housekeeping for a blanket and nobody ever answered. I called several times. So I called the front desk and was placed on hold where I could hear him talking to other customers for quite a long time and I finally hung up. I never got a call back. Also, we were told that the bar and restaurant is only open during the weekdays. Why? Honestly, I wouldn’t recommend this hotel sadly.

10

Temitayo

18 Oct 2024

·

Stayed 2 nights

It was overall an awesome experience! Beautiful Property and I LOVED the breakfast! I will stay here again! 💜

10

Shashi

29 Dec 2024

·

Stayed 3 nights

Great hotel with nice breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $164	3 $181	4 $148	5 $260	6	7 $228
8 $145	9 $135	10 $146	11 $141	12 $143	13 $105	14 $103
15 $90	16 $109	17 $123	18 $118	19 $114	20 $127	21 $160
22 $96	23 $114	24 $119	25 $106	26 $166	27 $117	28 $102
29 $93	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
		1 $124	2 $117	3 $106	4 $119	5 $119
6 $101	7 $117	8 $118	9 $115	10 $106	11 $118	12 $117
13 $100	14 $120	15 $117	16 $117	17 $106	18 $120	19 $120
20 $100	21 $117	22 $116	23 $106	24 $105	25 $116	26 $119
27 $101	28 $116	29 $116	30 $125	31 $125

Hilton Garden Inn Dallas-Allen

Prices for Hilton Garden Inn Dallas-Allen

Monthly average prices

About this property

Location

Room options

King Bed

Room, Accessible

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Two Queens

Room, 1 King Bed, Accessible

Junior Suite, 1 King Bed, Accessible

King Bed with Whirlpool

Room, 2 Queen Beds (Drinks & Snacks)

Junior Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed (Drinks & Snacks)

Guest reviews of Hilton Garden Inn Dallas-Allen

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Dallas-Allen

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