Name: TRU By Hilton Allen Dallas
Address: 1553 N Central Expressway, Allen, Texas, United States of America, Allen, Texas, US
Price range: US$71–US$334 per night
Rating: 8.8

What guests think

Travellers say TRU By Hilton Allen Dallas delivers a clean, modern stay with a convenient location near Highway 75, shops, and dining, though compact rooms and traffic noise are common trade‑offs to consider.

The lobby’s pool table and games, easy parking, a basic outdoor pool, and a decent gym add value. Breakfast draws frequent praise—especially the pancake machine—though a few found options limited or the coffee lukewarm. Cleanliness is usually strong but inconsistent at times, and service ranges from warm and helpful to occasional frustrations with responsiveness or billing. Expect a modern, budget‑minded stay with strong convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The lobby’s pool table and games, easy parking, and a decent gym get frequent mentions. The outdoor pool is basic and unheated, and a few note minor equipment issues.

Related guest reviews

10

Laurel

23 Aug 2025

·

Stayed 1 night

Wonderful comfortable, spacious lobby. Coffee and tea 24/7. Good breakfast with automatic pancake ma maker. Friendly staff

10

Monica

1 Oct 2025

·

Stayed 1 night

Very nice hotel. Breakfast was fantastic. Gym and pool were beautiful!

10

Jennifer

10 May 2025

·

Stayed 1 night

Front desk staff was excellent, quick to remedy cold coffee and a shampoo bottle that didnt have the stopper removed. Only wish the pool was heated, it was 80 outside but the pool was too cold to enjoy a swim! Otherwise clean hotel, felt safe, loved how close it is to the cracker barrel and walmart. Would stay here again if I need to go back to the area.

10

Raymond

15 Oct 2025

·

Stayed 2 nights

Yes the parking was easy and convenient the breakfast area was clean and the woman made sure everything was replenished at the food court

10

Julia

27 Jul 2025

·

Stayed 1 night

Pool is open till 10 PM for those that have a late check-in like us. The gym was 10 out of 10 everything new clean ..college school vibe, even though we went with the family.

8

Laura

1 Jun 2025

·

Stayed 1 night

Cute and fun lobby. Good breakfast. Good gym. Comfy bed.

10

Cassandra

19 Jul 2024

·

Stayed 4 nights

The hotel was easily accessible on the side of the Hwy, but the trade-off for that is road noise at night. The room was very clean and up to date. The lobby was filled with things like a pool table, board games for the kids to play with. They had lots of fun at the outdoor pool. Location was very close to the outlet malls. For the price the hotel was great!

10

Tara

20 May 2024

·

Stayed 2 nights

I like that it was walking distance from Walmart and parking at the hotel was easy. It's location is convenient to the highway as well as dining areas nearby.

10

Dennis

13 Oct 2025

·

Stayed 3 nights

We were there to visit family and a friend of mine came to visit us.The pool table in the lobby was a great addition

8

Maya

19 Sept 2025

·

Stayed 2 nights

I like to read real reviews to help me make my decision of where to stay. This was a basic hotel. Clean and updated. We stayed as a family of five. It was very affordable, which was nice because we could get two rooms. We could not get them connecting which was a bummer. The pool area was nice and clean, very basic, without any shade. There is bathroom out there and it was nice and clean. They did have pool towels available. There is a pool table in the lobby that we enjoyed using. No microwave in room but there is one available in the lobby. The coffee and tea were not hot or fresh during the day. One small thing that I have noticed hotels doing that I just don’t like and this hotel was no different. Using microfiber bedsheets. I realize they are cheap and don’t wrinkle but the are awful to sleep on! This hotel was in a nice area and we felt very safe and did not worry about our vehicle. There is a lot of food and shopping close by as well.

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Cleanliness

Many guests find the hotel and rooms very clean, but feedback is mixed overall. Recurring issues include hair left in bathrooms or linens, musty odors, mold, and occasional maintenance oversights.

Related guest reviews

10

Yolanda

1 Dec 2024

·

Stayed 4 nights

It’s very Clean

2

Chris

19 May 2023

·

Stayed 3 nights

I booked 2 King rooms. We were given a king and a double room. When I entered my king room I noticed an odd smell. Today while I was packing to leave I noticed a lot of blood that was splattered on the floor under the desk and tv. Not happy to find that after staying in the room all week. I also just found out that my business partner that was supposed to have a king room was given a double bed room. Will not be staying with this chain again. Picture are attached of the blood splatter.

6

Jessica

22 Sept 2025

·

Stayed 2 nights

Disappointed. Very unclean. 1st room: toilet didn’t work AT ALL. Got there late & had to leave for work by 6:30a the next day, so having to completely repack bags, move bags to a different room & unpack again due to non-working toilet sucked. No apology- they almost seemed inconvenienced to have to change my room. 2nd room: multiple hairs in shower & on counter, crumbs all in bed frame, terrible musty smoke smell in room, and STRONG marijuana & smoke smell all in hall, elevators, and right outside hotel door (where they let guests smoke directly in front of doors to lobby). Also is right in front of WalMart & right off highway, so not great location. Hall carpets are also horribly stained & gross. Just not good at all- shocked by these good reviews. I’ve recently stayed at 2 other hotels (Marriott & Drury) in area that knocked my stay out of the park & were SO clean. This was NOT.

8

Corrie

8 Dec 2025

·

Stayed 3 nights

The room was decent. The AC/Heating unit had mold on/in it so we didn't run it at all while we stayed. There was some mold/mildew in the bathroom and the shower door seal did not keep the water in. Other than that the beds were decent and the room was clean. The morning breakfast options I think was the best part of the hotel.

10

Bruce

8 May 2025

·

Stayed 1 night

Great lower cost hotel. I would definitely stay here again. Super friendly and professional staff.

2

Preston

7 Mar 2024

·

Stayed 2 nights

The property and surrounding area is clean, very convenient location. Room looked clean on the surface..but I question that..the bed covers were pulled up and tidy, but the sheet was nasty and had long hairs..so more than likely the sheet was not changed, before making the bed..it’s also close to a major highway, so, especially if you’re in a front room, the traffic is loud all night

4

Benjamin

28 Apr 2025

·

Stayed 1 night

The room smelled unclean, the air conditioner made a rattling nose while running, The bathroom was not cleaned and left with a used towel

10

Christina

15 Sept 2025

·

Stayed 1 night

Super clean!!!

10

Shannon

3 Oct 2025

·

Stayed 1 night

The room was very clean and comfortable. The front desk staff was very nice. I appreciated the selection of snacks and drinks available for purchase. The hotel overall felt new and welcoming. For an overnight business trip, this was an excellent stay.

10

Ameenah

25 Apr 2025

·

Stayed 1 night

I rarely review, but I felt compelled to after this stay. This was by far the best experience and stay I've had in a very long time! From check in to check out, it was a stellar experience. The room was exceptionally clean. The bed was so comfortable and the breakfast was actually good haha. The staff was nice, professional and pleasant. This was just all around a really great stay and I will definitely keep this as my go to when im in the area.

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Rooms

Modern and efficiently designed but generally small, with limited storage and often no in‑room microwave or coffee maker. Highway and hallway noise, plus AC noise or hard‑to‑control temperatures, are recurring concerns; beds are comfortable for many.

Related guest reviews

8

Mary

24 Sept 2023

·

Stayed 4 nights

We had a large room. Others in our party found rooms small. No drawers or closet. Hooks in wall with hangers and bench to keep suitcase on. No safe. Comfortable bed. Adequate breakfast. Staff friendly.

6

Christopher

22 Jul 2024

·

Stayed 5 nights

Room doesn’t come with a microwave or storage for clothing

8

Jason

20 Sept 2025

·

Stayed 1 night

The rooms are small but very clean. It’s a budget hotel and really good for what it is.

6

Tressia

7 Aug 2025

·

Stayed 2 nights

Rooms are small Could not control the air conditioner. It was either freezing or too hot. Set the thermostat at 72 and the room temp got to 85. Set it back to 68 and temp remained there.

6

Blair

16 Nov 2025

·

Stayed 1 night

Room was nice. Beds horrible, more like a couch fold out, as a result woke up with horrible back pain. Could hear the highway traffic when a/c shut off, had to turn on some noise to drown cars out to sleep.

8

mark

11 Dec 2022

·

Stayed 3 nights

It seems brand new and is great for what it is, but it is not for me. Good: clean, wifi, breakfast, parking. Not so good: small room, front desk staff, no safe, no in room coffeemaker. It seems like it was all prefabricated to a standard plan, kind of like Ikea.

8

Danielle

30 Sept 2025

·

Stayed 2 nights

The room was extremely small

8

Catherine

13 Jan 2025

·

Stayed 2 nights

Clean and efficient, small rooms but has all you need. Highway noise all night.

6

Wesley

2 Feb 2025

·

Stayed 1 night

Very simple, clean, quiet and comfortable. A short drive from bars and restaurants on the other side of the highway. Decent value. No closets or chest of drawers. Not a problem for a single night stay.

6

Crystal

26 Sept 2025

·

Stayed 1 night

This is a nice hotel and the breakfast is great with lots of variety. The bed and pillows are comfortable. It was difficult to sleep however because the walls aren’t well insulated and you can hear everyone around you. The hotel is located just off the freeway so the street noise is also pretty loud.

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Service

Staff are frequently described as friendly and accommodating, with standout help from front‑desk team members. Some guests report unhelpful interactions or billing and responsiveness issues.

Related guest reviews

10

Aaron

4 Oct 2023

·

Stayed 1 night

Booked the room via 3rd party hours before arrival & confirmation # wasn’t showing up yet on TRU’s side, but Randall the Night Manager @ the desk was a huge help & cool calm and collected, called the 3rd party & got it straightened out.

10

Veronica

7 Aug 2024

·

Stayed 1 night

I truly enjoyed my stay and the staff were amazing

10

Jennifer

10 May 2025

·

Stayed 1 night

Front desk staff was excellent, quick to remedy cold coffee and a shampoo bottle that didnt have the stopper removed. Only wish the pool was heated, it was 80 outside but the pool was too cold to enjoy a swim! Otherwise clean hotel, felt safe, loved how close it is to the cracker barrel and walmart. Would stay here again if I need to go back to the area.

10

Robert

25 Dec 2025

·

Stayed 2 nights

Staff was welcoming.

10

Tracey

14 Jun 2025

·

Stayed 1 night

We stayed two nights to move our son and his girlfriend from Michigan to Texas as they start their new life together with their first jobs out of college. And this hotel was absolutely awesome, super clean, quiet, excellent service and amenities. We will be repeat guests when we come to visit. Thank you for making a huge moment in our families life so much easier and enjoyable! I wanted to add that we had a double queen bed the first night and then the second night we moved to a single king bed room. We checked out of the first room super early to get them moved into their apartment and you guys let us check into the second room at checkout so we didn't have to reload all of our luggage back into our car and then bring it all back in for our second night, we really appreciated that, it made everything a lot easier. Again, we will be repeat, frequent guests because of the outstanding service we received!

4

LINA MARCELA

10 Oct 2025

·

Stayed 1 night

I've stayed at other Tru Bu Hiltons in different states. I like to choose them for their modern rooms, breakfast, and customer service. But this location was different. The damp smell in the room came from a moldy, uncovered wall in the bathroom. Breakfast in the morning had very few and very basic options, and the service at checkout was poor. I think I'd choose another hotel if I returned to this area.

10

Kristina

12 Oct 2025

·

Stayed 1 night

Friendly staff

6

Bernadine

21 Sept 2025

·

Stayed 3 nights

The Tru hotel has always been very good. But the shower heads and water pressure are terrible. All the staff were very friendly and helpful except the desk person on Sat night. He didn’t greet anyone, kept his head in the computer or phone. The hot water for tea was cold and he didn’t do anything to correct it help anyone.

10

Cindy

17 Oct 2023

·

Stayed 1 night

We stayed at the Tru Hilton in Allen, Tx. We couldn't have enjoyed a hotel more. First off the customer service provided by Randall Cook at the front desk was beyond awesome. Extremely friendly, courteous and helpful. We had a glitch with our room not being ready so Randall quickly changed us to another room and gave us both a gift bag. The lobby and room reminded us of a boutique hotel. Decorated young and hip in this seniors mind. Absolutely loved it!! This chain will be our go to in all future travels. Priced just right as well.

2

Ashlee

15 Oct 2025

·

Stayed 3 nights

Stayed here for a conference in the area. Had to modify my reservation to change the number of beds that were in my room and was charged a cancellation fee of almost $200 even though I still stayed at the property. I’ve contacted Dee Dee at the front desk and attempted to reach the manger several times and they do not call back or refund the mistaken charge. This is unacceptable. As for the hotel itself. It was clean and fairly new. A good location in Allen. We felt safe. The breakfast options were terrible, nothing healthy, and the walls are paper thin. So we slept horribly due the the volume of the action movie next door.

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AI-generated summary based on recent guest reviews

Location

Convenient to Highway 75, outlet shopping, Walmart, and many restaurants; several guests felt safe. Traffic noise from the freeway is a common drawback.

Related guest reviews

10

Janet

21 Jan 2025

·

Stayed 2 nights

Great location!

10

Tanya and Doug

30 Jan 2025

·

Stayed 1 night

Good location in busy Dallas >location right next to highway.

10

Oracia

23 Mar 2025

·

Stayed 2 nights

Great location

6

Mary

3 Oct 2025

·

Stayed 2 nights

Hotel centrally located to shops and eateries. The room appeared clean upon arrival and the staff was friendly.

10

cora

12 May 2025

·

Stayed 2 nights

Crackerbarrel and Walmart within easy walking distance

10

Olga

1 Jun 2025

·

Stayed 1 night

Check in was quick and easy. Front desk was exceptionally friendly and welcoming. Location was convenient and felt safe. Store and restaurants nearby.

10

Cassandra

19 Jul 2024

·

Stayed 4 nights

The hotel was easily accessible on the side of the Hwy, but the trade-off for that is road noise at night. The room was very clean and up to date. The lobby was filled with things like a pool table, board games for the kids to play with. They had lots of fun at the outdoor pool. Location was very close to the outlet malls. For the price the hotel was great!

10

Tara

20 May 2024

·

Stayed 2 nights

I like that it was walking distance from Walmart and parking at the hotel was easy. It's location is convenient to the highway as well as dining areas nearby.

10

Marc

19 Oct 2024

·

Stayed 2 nights

This is a nice hotel, new, easy access to highways, good breakfast, lots of parking, safe. Staff was very nice.

8

James

30 Sept 2025

·

Stayed 2 nights

Close to shopping,outlet malls and restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality and variety, with the pancake machine frequently noted and lobby coffee available. Some guests felt options were limited or inconsistent, and a few mentioned lukewarm coffee.

Related guest reviews

10

Laurel

23 Aug 2025

·

Stayed 1 night

Wonderful comfortable, spacious lobby. Coffee and tea 24/7. Good breakfast with automatic pancake ma maker. Friendly staff

4

Erica

3 Dec 2025

·

Stayed 1 night

The check in staff was sitting in the very back of the hotel on her phone talking to family members. Once she realized that I need help she finally came to the desk. Once I. The room the room didn’t have any towels to take a shower and there was hair left from previous people. I know hair can be hard to pick up but the hair was in plain sight. The ac was so hard to manage it was freezing at 74 and you were sweating at 75 cold ac. No heat was used. The food was disappointing super rubbery pancakes, oatmeal was old taste. No interaction with staff in the morning. The workout room was okay for very basic workout. The bike monitor didn’t work .

8

Corrie

8 Dec 2025

·

Stayed 3 nights

The room was decent. The AC/Heating unit had mold on/in it so we didn't run it at all while we stayed. There was some mold/mildew in the bathroom and the shower door seal did not keep the water in. Other than that the beds were decent and the room was clean. The morning breakfast options I think was the best part of the hotel.

10

Raymond

15 Oct 2025

·

Stayed 2 nights

Yes the parking was easy and convenient the breakfast area was clean and the woman made sure everything was replenished at the food court

10

Amy

31 Oct 2025

·

Stayed 1 night

Breakfast was good, room was clean - love the soaps & lotions provided! Great stay.

10

Tyrome

4 Nov 2025

·

Stayed 3 nights

Clean and updated rooms and a decent beakfast selection and after hours food selections

10

Mark

9 Feb 2025

·

Stayed 2 nights

Awesome breakfast, clean, great staff! Shower water slow, some outlets and lights in room not working

10

Desiree

30 Sept 2025

·

Stayed 3 nights

Very comfortable stay..breakfast was good! Not a crazy environment at all..was able to enjoy our space and had a good stay!

10

Kendra

19 Oct 2025

·

Stayed 1 night

Clean, Parking, good breakfast

2

Ashlee

15 Oct 2025

·

Stayed 3 nights

Stayed here for a conference in the area. Had to modify my reservation to change the number of beds that were in my room and was charged a cancellation fee of almost $200 even though I still stayed at the property. I’ve contacted Dee Dee at the front desk and attempted to reach the manger several times and they do not call back or refund the mistaken charge. This is unacceptable. As for the hotel itself. It was clean and fairly new. A good location in Allen. We felt safe. The breakfast options were terrible, nothing healthy, and the walls are paper thin. So we slept horribly due the the volume of the action movie next door.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$88
March	US$89
April	US$85
May	US$119
June	US$117
July	US$115
August	US$86
September	US$89
October	US$94
November	US$87
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $91	18 $105	19 $93
20 $79	21 $88	22 $74	23 $74	24 $74	25 $95	26 $97
27 $83	28 $74	29 $74	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $75	2 $120	3 $122
4 $72	5 $74	6 $74	7 $74	8 $79	9 $334	10 $259
11 $86	12 $91	13 $79	14 $75	15 $75	16 $116	17 $116
18 $116	19 $91	20 $90	21 $88	22 $105	23 $150	24 $183
25 $76	26 $94	27 $85	28 $117	29 $144	30 $182	31 $153

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Room, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds, Mobility Accessible

Room, 1 King Bed, Accessible (Mobilty & Hearing)

Room, 1 King Bed, Hearing Accessible

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about TRU By Hilton Allen Dallas

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Prices for upcoming dates