Hyatt Place Dallas/Allen

Overall it was a very good experience

Breakfast was great and the room was comfy.

My family and I chose to stay at Hyatt Place because we expected a much higher-quality experience based on the Hyatt name and reputation. Unfortunately, we were very disappointed. The breakfast was average and didn't live up to our expectations. The front desk staff was not very helpful or accommodating. When I explained that our room had not been serviced, there was no apology and no effort to send someone to clean it. We stayed for four days, and not once did housekeeping come to make the beds, empty the trash, replenish supplies, or check on our room. When I asked the front desk about it, I was told that rooms are not serviced until the third day. By then, it was already our third day, yet no one ever came. I had to go downstairs myself to get clean towels, and my family even had to take our own trash to the nearest trash can because it was never picked up. The hotel felt safe, but we experienced loud stomping from the room above us during the night. I reported it to the front desk, but there was no apology or follow-up. When you're traveling with your family and young children, it's a relief to come back to a clean room with the beds made, fresh towels, and the trash taken out. That simple level of service was completely missing during our stay. What was most disappointing is that this experience did not reflect the Hyatt brand or the level of hospitality we expected. After checking out, we stayed at another hotel that provided significantly better customer se

Not a comfortable place to stay. The lobby area looks newly renovated, but the rooms are dated and the air conditioning barely works. I had to switch rooms due to how hot and stuffy mine was, and the second room wasn't much better. Thermostat adjustments do nothing, and you it feels even worse during summer in Texas.

Other than the pool being closed, everything was wonderful.