Name: Quality Inn Allen - Plano East
Address: 407 Central Expressway South, Allen, Texas, United States of America, Allen, Texas, US
Price range: US$56–US$115 per night
Rating: 7.75

What guests think

Quality Inn Allen - Plano East offers budget accommodations where experiences vary, reflecting an older property with ongoing touch ups; guests balance the attractive price and location with mixed comfort and upkeep that can affect stays in different ways.

Many reviews praise friendly, accommodating staff and generally clean rooms. Breakfast is simple and limited, and some report the indoor pool or hot tub being cold, under repair, or closed. Other recurring issues include strong odors, occasional pests and maintenance problems, noise at times, and no elevator. Expect a basic, budget stay with convenient access and variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a draw but often reported as cold, under repair, or with nonworking jets; at times sections were closed. No elevator; parking is generally easy.

Related guest reviews

6

Anayancy

4 Jun 2023

·

Stayed 3 nights

Breakfast is bad they only have frozen microwaveable jimmy dean's. Waffle machine didn’t work properly. And hot tub was out of service.

6

Desiree

9 Dec 2025

·

Stayed 2 nights

The front desk guy at night was very sweet. The ladies in the morning, not so much. They weren't rude, but they weren't nice either. The breakfast is what you would expect for the price you paid. Make your own waffles, fake eggs, toast, cereal, yogurt, coffee, juice. The rooms are in desperate need of repair. I know they are in the middle of construction, but our bathroom ceiling had mold on it, ceiling was starting to crack and droop, there was an old ac vent in the bathroom that was falling off and was extremely dirty inside. The pool area was nice. The hot tub floor is an unfortunate color that makes it look dirty, but it was clean water. No elevator, but there is only 2 floors, there are enough doors that it would get you close enough to your room so that you don't have to walk far.

4

Hannah

4 Oct 2023

·

Stayed 3 nights

The pictures show the place to be nicer than it is. I called in advance to see about the pool and hot tub working, they said they worked but when we got there the hot tub wasn’t working. No one answered the front desk phone when we called. There were 5 of us in a room, they gave us 3 towels and said we couldn’t get any more.

10

Amber

31 May 2024

·

Stayed 1 night

Breakfast was awesome the indoor pool was perfect and has a functioning hot tub

4

Kirsten

4 Jun 2025

·

Stayed 1 night

The reason we booked it over others we were looking at was the indoor pool. My kids were so excited to swim. The pool ended up being so cold no one could enjoy it. Also, the lack of elevator was a little rough with a baby and 2 other kids. Would be a nice touch if they had cribs available as well like most hotels have. Breakfast wasn’t restocked well. There was one piece of fruit left and very few healthier or protein options.

10

Curtis

24 Feb 2025

·

Stayed 2 nights

Has an indoor pool my kiddo enjoyed!

8

Misti

23 May 2025

·

Stayed 2 nights

The hot tub was nice, it need the jets fixed cause they don't work. Pool needed to be shocked but was nice and enjoyable. Beds were comfy, room was clean. Fast customer service

6

Orene

30 Dec 2025

·

Stayed 3 nights

We chose this hotel because it had an indoor heated pool. Upon arrival, we were disappointed to find out the pool was not working. We went to breakfast the 1st morning of our 3 night stay & it was not very good. We didn’t go back to breakfast again. The room was clean. I hope they get the pool fixed and make improvements on their breakfast because we do want to stay there again when we visit the Dallas area.

6

Holli

7 Dec 2025

·

Stayed 1 night

Room needs updating, pool doesn't work, good water pressure

10

Dena

28 Oct 2024

·

Stayed 2 nights

Caring and clean service. Indoor pool well kept. Note there is not elevator. Great location and value

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Cleanliness

Many guests describe the property and rooms as clean, but feedback is mixed. Recurring negatives include strong deodorizer or smoke odors, mildew or mold in bathrooms, worn carpets, and occasional roaches or ants.

Related guest reviews

10

Jun

7 May 2025

·

Stayed 2 nights

The facility is kept very clean.

4

Kathleen

2 May 2023

·

Stayed 1 night

The hotel is a bit worn. The jacuzzi was tepid and the jets didn't work. I'm not confident on the cleanliness of the room. At first glance it was ok. BUT the room had ants in it. When we called down to the front desk, he said he would see if they had another room and would be up to check. NOTHING happened. Very poor customer service. I did turn in proof that there were ants (captured on sticky paper) but as usual, when you book through a 3rd party, the hotel "cannot do anything". I stayed here because the hotel had 7.8 rating. It is not a 7.8 hotel.

6

Laura

4 Jul 2025

·

Stayed 1 night

It was largely fine. Staff were Lovely. The only complaint was mold in the ceiling corners of bathroom which contributed to mold smell in room.

6

Desiree

9 Dec 2025

·

Stayed 2 nights

The front desk guy at night was very sweet. The ladies in the morning, not so much. They weren't rude, but they weren't nice either. The breakfast is what you would expect for the price you paid. Make your own waffles, fake eggs, toast, cereal, yogurt, coffee, juice. The rooms are in desperate need of repair. I know they are in the middle of construction, but our bathroom ceiling had mold on it, ceiling was starting to crack and droop, there was an old ac vent in the bathroom that was falling off and was extremely dirty inside. The pool area was nice. The hot tub floor is an unfortunate color that makes it look dirty, but it was clean water. No elevator, but there is only 2 floors, there are enough doors that it would get you close enough to your room so that you don't have to walk far.

4

Candy

10 Apr 2025

·

Stayed 3 nights

We were in town for a family wedding and stayed here because of the location and indoor pool. I’m giving a two star review because of the safe location of the hotel otherwise it would be a one star. We picked this hotel because of the indoor pool. The kids were playing in the pool area but were asked to play quietly as there were a couple guest room located in the indoor pool area so any noise was annoying to them. Which is completely fair and understandable however I would argue if it were an outdoor pool the kids could play normally and have fun without feeling like they need to whisper so the kids didn’t really enjoy it after that and we didn’t use the pool for the rest of our stay. Also the hot tub was luke warm at best I look forward to a warm hot tub and this wasn’t it. As for the room the towels were scratchy and the rooms were a bit worse for wear we had to be moved as our tv didn’t work and both rooms we were in had poor water pressure and Luke warm water and not great shower nozzles hardly any water would come out. The continental breakfast was disappointing severely lacking. 2 out of 10 would not recommend. The night staff and housekeeping staff were friendly and helpful. The area is safe and clean and parking is available and easily accessible.

10

Kara

25 Aug 2025

·

Stayed 2 nights

The hotel is very clean. Staff was friendly.

8

Anh H

2 Sept 2024

·

Stayed 2 nights

The property is old, the room I was put in was for people with accessibility issues. The towel bath rugs seems old and a bit moldy. Also, there is a non-slip map inside the tub but it’s already half unstuck. I lifted that unstuck part up and it was so moldy and there are hairs stuck there. On the other side, staffs are phenomenal, everyone is so friendly and responsive. Breakfast started early, was very simple but it has what I needed for a decent quick meal. The location is great also.

10

Christi

28 Sept 2025

·

Stayed 2 nights

Older hotel but it is clear they work very hard to keep things up and clean. Staff was alway polite and greeted us anytime we saw them throughout our stay.

8

Aurelian

4 Mar 2024

·

Stayed 2 nights

I noticed that the bed sheets and toilet seat covers don’t get cleaned very well.

8

Megan

24 Apr 2025

·

Stayed 2 nights

Decent, but nothing exceptional. The first room I was assigned to had a ridiculously loud AC unit that would have made it impossible to sleep. I asked to switch rooms and was accommodated. The second rooms AC unit was rattling as well, but was much better. The room was clean, but there was a distinct unpleasant smell in the hallway and the carpets were very dirty.

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Rooms

Rooms are basic and dated for many, with some noting remodeled spaces or comfortable beds. Noise from neighboring rooms or exterior doors and loud AC units appears in several reviews; Wi Fi reliability was inconsistent for a few.

Related guest reviews

8

Steven

8 Jun 2025

·

Stayed 2 nights

Typical LQ hotel.clean, bed was comfortable. Noisy neighbors

2

William

28 Nov 2023

·

Stayed 3 nights

They put me in a room right next to a broken outer door. I barely got any sleep 2 out of 3 nights, making my trip pretty awful. It took me a couple of nights to discover, with the help of an onsite employee, who just shrugged his shoulders. I'm never staying at another one.

6

Emilio

19 Sept 2025

·

Stayed 1 night

The hotel is outdated

10

robert

15 Feb 2023

·

Stayed 3 nights

WiFi was a little slow. Other than that, the entire stay was very good. I’m a repeat visitor to this hotel. It was fine last year and gone this year.

4

Richard

24 Jan 2024

·

Stayed 1 night

The exit door near our room banged loudly every time sones came ir went, all night long.

6

Chelsi

18 Nov 2023

·

Stayed 3 nights

This hotel is very “it is what it is”. Absolutely no frills, but the price reflects that appropriately. I am disappointed that I called to do my due diligence beforehand to make sure I could work from the hotel, was assured yes, and arrived for it not to work. My partner had to scramble to call out of work for 2 unexpected days because we were 4.5 hours from home. The communication on the situation was unfortunate.

10

Katyna

25 Jan 2025

·

Stayed 1 night

Room was clean , bed super comfy ,and staff are great .Well located . Highly recommended

8

Teresa

22 Sept 2024

·

Stayed 1 night

The bed was too firm. But other than that it was a good room

8

Megan

24 Apr 2025

·

Stayed 2 nights

Decent, but nothing exceptional. The first room I was assigned to had a ridiculously loud AC unit that would have made it impossible to sleep. I asked to switch rooms and was accommodated. The second rooms AC unit was rattling as well, but was much better. The room was clean, but there was a distinct unpleasant smell in the hallway and the carpets were very dirty.

2

DILIP

23 May 2025

·

Stayed 1 night

Very old property, not maintained well, AC was extremely noisy.

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Service

Staff are frequently described as friendly, accommodating, and efficient at check in and check out. A smaller set of reviews cite slow or unhelpful responses, miscommunication, or limited assistance with issues.

Related guest reviews

10

Tamera

30 Apr 2025

·

Stayed 2 nights

Staff was very friendly, easy check in/out process

10

James

1 Feb 2025

·

Stayed 1 night

Check in was a breeze, staff was amiable, everything smelled good

4

Kathleen

2 May 2023

·

Stayed 1 night

The hotel is a bit worn. The jacuzzi was tepid and the jets didn't work. I'm not confident on the cleanliness of the room. At first glance it was ok. BUT the room had ants in it. When we called down to the front desk, he said he would see if they had another room and would be up to check. NOTHING happened. Very poor customer service. I did turn in proof that there were ants (captured on sticky paper) but as usual, when you book through a 3rd party, the hotel "cannot do anything". I stayed here because the hotel had 7.8 rating. It is not a 7.8 hotel.

4

Hannah

4 Oct 2023

·

Stayed 3 nights

The pictures show the place to be nicer than it is. I called in advance to see about the pool and hot tub working, they said they worked but when we got there the hot tub wasn’t working. No one answered the front desk phone when we called. There were 5 of us in a room, they gave us 3 towels and said we couldn’t get any more.

8

sandy

3 Nov 2025

·

Stayed 3 nights

Friendly and helpful staff.

10

Jenny

27 Jan 2025

·

Stayed 2 nights

The staff made our stay wonderful! We appreciated everyone from housekeeping to management.

4

Mansoor

28 May 2025

·

Stayed 3 nights

Below average property. Night staff at the front desk not very helpful. When we reported a blocked toilet, the front desk staff told us to come down and get the plunger and help ourselves. Strange voices and noises at night that you don’t want your children to hear. Morning cleaning staff helpful as well as the day staff. Would choose only if no other option feasible.

10

Katyna

25 Jan 2025

·

Stayed 1 night

Room was clean , bed super comfy ,and staff are great .Well located . Highly recommended

2

Mike

26 May 2025

·

Stayed 2 nights

When we made reservations, we specified 2 persons and a pet. We were given a total price online which we paid in advance. When we arrived they wanted to charge an additional $150 pet deposit and $30 per night fee. We did not stay and they said they were refunding to hotels.com. Very rude at the desk and not helpful.

4

A.J.

19 Aug 2025

·

Stayed 1 night

Front desk clerk took much too long to check me in and then didn’t tell room service I had a late checkout so I was woken up early. A/C doesn’t work well. Hot water is not very hot. Sink water pressure is very weak. Otherwise it was fine.

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Location

Convenient off the highway and close to restaurants and shopping; several guests felt the area was safe and quiet. A few found the property hard to see or access.

Related guest reviews

6

Matthew james

25 May 2023

·

Stayed 1 night

Was very difficult to see from the road and hard to access.

10

Robert

31 Mar 2024

·

Stayed 1 night

Within minutes of where we needed to be

10

Ledell

29 Jul 2025

·

Stayed 2 nights

Location

10

Boysie

28 Mar 2025

·

Stayed 5 nights

Nice quiet hotel about 35 mins from Dallas airport.

10

Dr. Kathleen

2 Jan 2025

·

Stayed 2 nights

Enjoyable stay. Staff was friendly and efficient. Room was clean and comfortable. Easy access to highway and many nearby restaurants.

10

kevin

26 Apr 2025

·

Stayed 1 night

Excellent service. Amazing facilities. Convient location.

10

Eugene

20 Jan 2025

·

Stayed 3 nights

Great location

8

Yurie

6 Jan 2025

·

Stayed 1 night

Last min choice and short stay for convenient location right off highway. Good price for the area.

8

Haven

7 Mar 2023

·

Stayed 1 night

It was walking distance to many restraunts and gas stations. And the whole hotel was non smoking

8

Kertavious

6 Jun 2025

·

Stayed 2 nights

It was a good price and a great location

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Dining

Breakfast is basic with limited hot options such as waffles, yogurt, cereal, and boiled eggs; quality and restocking vary. Some guests found it poor or lacking protein, while others thought it acceptable for the price.

Related guest reviews

6

Anayancy

4 Jun 2023

·

Stayed 3 nights

Breakfast is bad they only have frozen microwaveable jimmy dean's. Waffle machine didn’t work properly. And hot tub was out of service.

6

Desiree

9 Dec 2025

·

Stayed 2 nights

The front desk guy at night was very sweet. The ladies in the morning, not so much. They weren't rude, but they weren't nice either. The breakfast is what you would expect for the price you paid. Make your own waffles, fake eggs, toast, cereal, yogurt, coffee, juice. The rooms are in desperate need of repair. I know they are in the middle of construction, but our bathroom ceiling had mold on it, ceiling was starting to crack and droop, there was an old ac vent in the bathroom that was falling off and was extremely dirty inside. The pool area was nice. The hot tub floor is an unfortunate color that makes it look dirty, but it was clean water. No elevator, but there is only 2 floors, there are enough doors that it would get you close enough to your room so that you don't have to walk far.

10

Ing

2 Jul 2025

·

Stayed 1 night

Nothing to complain about, nice clean room, great for one night stay. Breakfast is burrito, waffle, yogurt and boiled eggs, no bread or bagels. Didn’t use the indoor pool or hot tub.

4

Kirsten

4 Jun 2025

·

Stayed 1 night

The reason we booked it over others we were looking at was the indoor pool. My kids were so excited to swim. The pool ended up being so cold no one could enjoy it. Also, the lack of elevator was a little rough with a baby and 2 other kids. Would be a nice touch if they had cribs available as well like most hotels have. Breakfast wasn’t restocked well. There was one piece of fruit left and very few healthier or protein options.

6

Robert

1 Dec 2024

·

Stayed 1 night

The room was nice and clean, had plenty of towels. It was a nice place at a great value! Had very strong air freshner when walked in doorway at rear entrydoor (my family and I are allergic to airborn style air freshners) The coffee was horrible!!! (What happen to fresh brewed coffee) Why is it at some Quality Inns have full breakfast (sausage, eggs, bisquits and gravy) others just waffles? For the same price range!!

8

Rose

21 Mar 2024

·

Stayed 3 nights

The stagg was friendly and informative. The complimentary breakfast left a little to be desired. there were waffles but that was about it for a hot breakfast.

6

Orene

30 Dec 2025

·

Stayed 3 nights

We chose this hotel because it had an indoor heated pool. Upon arrival, we were disappointed to find out the pool was not working. We went to breakfast the 1st morning of our 3 night stay & it was not very good. We didn’t go back to breakfast again. The room was clean. I hope they get the pool fixed and make improvements on their breakfast because we do want to stay there again when we visit the Dallas area.

6

Jollene

29 Sept 2025

·

Stayed 2 nights

Breakfast was horrible, there were crickets everywhere

8

RENEE

27 Aug 2025

·

Stayed 1 night

Standard continental breakfast; Texas-shaped waffle maker was cool.

8

Stuart

5 Jun 2023

·

It was quiet and staff was helpful. The smell on the other hand was almost unbearable. Would not would have wanted to stay more than a few hours to rest and keep moving. The breakfast consisted of all sugar items so if you want protein, include and extra $15 in your budget to go to ihop.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$64
February	US$66
March	US$66
April	US$59
May	US$68
June	US$79
July	US$78
August	US$67
September	US$64
October	US$69
November	US$68
December	US$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $63	17 $56	18 $69	19 $68
20 $59	21 $59	22 $59	23 $59	24 $59	25 $69	26 $64
27 $59	28 $60	29 $60	30 $60

Su	Mo	Tu	We	Th	Fr	Sa
				1 $60	2 $69	3 $69
4 $63	5 $64	6 $65	7 $65	8 $64	9 $115	10 $115
11 $64	12 $66	13 $66	14 $66	15 $67	16 $88	17 $90
18 $66	19 $67	20 $68	21 $69	22 $75	23 $90	24 $89
25 $68	26 $66	27 $69	28 $68	29 $68	30 $89	31 $89

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed (Efficiency)

Standard Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn Allen - Plano East

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