Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 125 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer for guests with disabilities?

The property features a stair-free path to the entrance, wheelchair-accessible registration desk, limited wheelchair accessibility, elevator access, visual alarms in hallways, and a well-lit path to the entrance.

Where is the property located in relation to key landmarks?

The property is located in Jacksonville (Northwest), within a 15-minute drive of Jacksonville Zoo and Gardens and St. Paul AME Church. It is approximately 14.4 miles from Jacksonville Naval Air Station and 10.3 miles from EverBank Stadium.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests, with access from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

Tru by Hilton Jacksonville West I 295 Hotel

Average nightly price at Tru by Hilton Jacksonville West I 295 by month, last 12 months (USD)
Month	Average price
January	US$109
February	US$123
March	US$139
April	US$133
May	US$122
June	US$119
July	US$117
August	US$114
September	US$117
October	US$129
November	US$128
December	US$108

What guests think

At Tru by Hilton Jacksonville West I 295, travellers consistently praise clean, modern rooms and friendly staff, while noting its truck stop setting, occasional maintenance or housekeeping lapses, and breakfast or check-in hiccups that affect some stays.

Rooms are generally comfortable but some guests report firm beds, small layouts, broken shades, or temperature control issues, and noise varies from quiet to truck or hallway disturbances. The property feels new, is pet friendly with easy parking, but nearby dining is limited. Breakfast is often enjoyed, though hours can be short and there were rare cases of it not being served. Overall, it suits short, no-frills stays near the interstate.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pet friendly with ample parking; the property feels new.

Related guest reviews

8

Stacey

24 Nov 2025

·

Stayed 2 nights

Clean room, friendly staff, good parking

8

Vidya

30 Oct 2024

·

Stayed 2 nights

This hotel is located in the industrial area of Jacksonville, but it's near the highway. Not much around the hotel, in terms of stores or restaurants, but if you drive 10 minutes out, you'll find options. Ample parking. Very friendly and helpful staff. There was a variety for breakfast. The hotel was clean, the rooms are spacious, and the bed was comfortable. The only drawback I'd say are around the bathroom; it was large because I was put into a king-suite handicap accessible room, but with that, the seemless shower (where there's nothing to step over, you just walk right in or it allows for a wheelchair) the water runs out and pools a bit on the bathroom floor, but it dries pretty quickly. The other thing was the water; it was only warm, not hot water. Water pressure was good. Those are the only two things that were not the best. Otherwise, lovely property and fantastic staff. Would recommend and would stay here again.

10

Ridiberto

8 Aug 2024

·

Stayed 2 nights

Good location close to I-295 and brand new hotel with EV chargers!

10

Joan

25 Dec 2024

·

Stayed 3 nights

Pet friendly!!

8

Ashley

8 Sept 2024

·

Stayed 3 nights

Hotel was new so super clean and nice. Front desk staff was super friendly. It is in an industrial are so there are not a lot of dining options near other than 2 truck stops. Only complaint is that the air conditioner is on a motion sensor. We were in Jacksonville to work and did not enjoy coming into a 80 degree room when we got off and got back to the hotel. No complaints other than that.

10

Tamie

21 Mar 2025

·

Stayed 1 night

Very easy check in. Very clean and dog friendly but noisy outside. Check in Staff was very nice and helpful

6

June

10 Jan 2025

·

Stayed 1 night

The tv conked out, they told us how to fix it, but it still had pauses in service so you'd miss dialog during a show. The electric shades didn't work. The decorative one did -- the one to block out light didn't work so the room was not dark during the night. The soap dispenser in the shower was empty. Lighting was terrible, we never did find a switch for three of the wall lights. No arm chair to sit on. The 'desk" was a tiny thing on wheels. It was the worst hotel we've ever stayed it. It was pet friendly but there was no good place to walk the dog -- basically around the parking lot. Would NEVER stay in a TRU again.

10

Jackeline

13 Sept 2024

·

Stayed 1 night

I liked that the property was new and close to where I was going. Did not like that it is a truck stop next door.

10

song

8 Jul 2024

·

Stayed 1 night

Wonderful new hotel!

10

Tyler

24 Jul 2024

·

Stayed 2 nights

Brand new and clean

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most guests find rooms and common areas very clean, with many calling the hotel spotless or new. A minority reported issues such as dirty floors, odors, pests, or missed refills.

Related guest reviews

10

Tara

18 Aug 2024

·

Stayed 2 nights

Friendly staff. Clean! Clean! Clean!

8

Stacey

24 Nov 2025

·

Stayed 2 nights

Clean room, friendly staff, good parking

10

Andrew

28 Sept 2025

·

Stayed 3 nights

There was a couple cockroaches in the bathroom but overall good

10

Angelica

23 Oct 2025

·

Stayed 1 night

I did not have their breakfast but the entirety of my stay was amazing from the comfort to the cleanliness of my room and the friendliness of the staff.

10

Kierra

11 May 2025

·

Stayed 1 night

Cleanest hotel I’ve stayed in in a longgggg time. Hot water in the shower wasn’t as hot which was kinda disappointing. Bed soft and comfy. Nice view. HD TV. Quietness. Would definitely book again!

10

karen

1 Jun 2025

·

Stayed 1 night

I love Tru by Hilton hotels, The rooms very comfy and I love the accommodations. Ice buckets near the water bottle fill station. The Libby is so unique for the price of your stay. Breakfast great but my first Try hotel experience they had turkey sausage available for me. I do not consume pork products so I had to get creative with the hard boiled eggs and mayo hot sauce pancake. The pancakes are so tasty I have a cleaning service and definitely appreciate the bathroom was clean well the newness of the building helps too. But they were lacking in clean floors and trash cans over spilling by 7:30 am from night before. I can’t say if it was our rooms floor or down in lobby . But the bottom of our feet were so black I was embarrassed for the hotel. Every one was great and helpful! I love the breakfast the lobby and room vibe! The pool area with its lounge area is so Hilton but at an affordable price. My son doesn’t have a pool so when I visit I rent a room for my family so they can enjoy all the things I enjoy about “TRU” !

10

Tyler

24 Jul 2024

·

Stayed 2 nights

Brand new and clean

2

Deann

2 Nov 2025

·

Stayed 1 night

There was a lady with a dog in the room. I was moved to a new room and the floor was dirty.

6

Michael

24 Oct 2025

·

Stayed 1 night

The room was fine, except that there was a musty smell in the bathroom. The hallway and the elevators smelled like weed. Won’t be staying again.

10

Sheria

27 Jun 2024

·

Stayed 1 night

Very professional staff, and overall hotel cleanliness was great!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel modern and functional, with some described as spacious and quiet. However, several guests note small layouts, firm beds, broken shades, noise from trucks or thin walls, and temperature control or TV issues.

Related guest reviews

6

Lauren

15 Mar 2024

·

Stayed 1 night

Hotel was brand new and with that the amenities and room were in excellent condition. Unfortunately, it sits right between I295 and a truck stop which mean a ton of noise all night long and very little sleep. I wouldn’t stay here again.

6

Suparna

6 Oct 2025

·

Stayed 1 night

The hotel is next to a truck stop. Room was clean but very small, no coffee maker in the room. Shampoo and conditioner bottles were empty.

10

Robin

5 Jun 2025

·

Stayed 1 night

Everyone was nice from check in to check out. The room was so cozy it was hard tobget out of bed. Definitely will stop back.

10

Lori

22 Nov 2025

·

Stayed 1 night

The room was great and the staff were so friendly and helpful. The one itty-bitty issue was the blinds would not lower and it did make sleeping a challenge.

6

George

22 Mar 2024

·

Stayed 1 night

I typically seek out the Hilton property close to where I need to be which is why I chose this hotel. However, I found the rooms to be cramped and spartan. Likely will not consider Tru in the future.

4

Tiffany

19 Jan 2025

·

Stayed 1 night

The walls are thin. Didn’t get much sleep because of all the noise.

6

June

10 Jan 2025

·

Stayed 1 night

The tv conked out, they told us how to fix it, but it still had pauses in service so you'd miss dialog during a show. The electric shades didn't work. The decorative one did -- the one to block out light didn't work so the room was not dark during the night. The soap dispenser in the shower was empty. Lighting was terrible, we never did find a switch for three of the wall lights. No arm chair to sit on. The 'desk" was a tiny thing on wheels. It was the worst hotel we've ever stayed it. It was pet friendly but there was no good place to walk the dog -- basically around the parking lot. Would NEVER stay in a TRU again.

10

michelle

12 Oct 2025

·

Stayed 1 night

Customer service is great, rooms very spacious nice and clean

2

Kodeisha

24 Feb 2026

·

Stayed 1 night

It was a nice hotel but the bed was very and difficult to sleep on

10

MiSchelle

13 Sept 2025

·

Stayed 1 night

This was our first stay at TRU and we were impressed. Our room was clean and well designed - no carpet was a plus - and the bed was comfortable. We were pretty close to the highway but soundproofing was great so we had a good night's sleep. The check-in and check-out staff were pleasant and helpful, breakfast had good protein choices. We will definitely search out TRU again when traveling.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful, and efficient at check-in and checkout. Some guests experienced lapses, including disorganized check-in or housekeeping not following through.

Related guest reviews

10

Calanthe

6 Apr 2025

·

Stayed 3 nights

I must say the staff was excellent. Shout out to Ms. C J for her professionalism and kindness

10

Robin

5 Jun 2025

·

Stayed 1 night

Everyone was nice from check in to check out. The room was so cozy it was hard tobget out of bed. Definitely will stop back.

10

Lori

22 Nov 2025

·

Stayed 1 night

The room was great and the staff were so friendly and helpful. The one itty-bitty issue was the blinds would not lower and it did make sleeping a challenge.

10

Tyesha

10 Nov 2025

·

Stayed 1 night

I’m pleased with the SOS and the helpfulness of the staff. Everything is clean and comfortable! Very cute aesthetic.

10

Angelica

23 Oct 2025

·

Stayed 1 night

I did not have their breakfast but the entirety of my stay was amazing from the comfort to the cleanliness of my room and the friendliness of the staff.

10

Quarius

19 Jun 2025

·

Stayed 2 nights

I thank you for a comfortable stay and great staffing team!

4

Robert

19 Jan 2025

·

Stayed 2 nights

Shampoo and body wash was not provided. When I inquired at the front desk they claim they “ordered” shampoo & body wash but it won’t ship. Left mirror light is out, housekeeping should have informed maintenance to fix said light. Trash was left on the floor from previous occupant. Only 2 towels were provided for a 3 day stay. When I inquired about additional towels, I was informed housekeeping would bring more, but housekeeping never came. Room 206 had a window but a very obstructed view. All you saw out of the window was the room of the covered porch. Less than impressed with said hotel and will not return to the hotel or the Tru brand.

6

Rebecca

6 May 2024

·

Stayed 1 night

Great location. New and very clean. However, the check in process was disorganized. What should have taken 5-10 minutes took at least 30 minutes as we were told that our room was not ready. We arrived at 3:10, and check in was at 3. Some guests told us they had been waiting for a room since 1 pm! One of the reasons we chose this location was because breakfast was included. We went downstairs with our son at 9:30 a.m. FYI, they stop serving breakfast at 9! No signs were posted to let guests know the breakfast hours, and check out is at 11 a.m. We thought they would have served breakfast until at least 10 a.m. We were disappointed to say the least.

10

MiSchelle

13 Sept 2025

·

Stayed 1 night

This was our first stay at TRU and we were impressed. Our room was clean and well designed - no carpet was a plus - and the bed was comfortable. We were pretty close to the highway but soundproofing was great so we had a good night's sleep. The check-in and check-out staff were pleasant and helpful, breakfast had good protein choices. We will definitely search out TRU again when traveling.

10

LaTonya

19 May 2025

·

Stayed 1 night

Was met by a very friendly front desk clerk. Check in was fast and efficient.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Beside a truck stop in an industrial area near I‑295; access can be awkward and nearby dining is limited. Some guests appreciated the highway convenience, while others mentioned noise or an uneasy feel.

Related guest reviews

6

Lauren

15 Mar 2024

·

Stayed 1 night

Hotel was brand new and with that the amenities and room were in excellent condition. Unfortunately, it sits right between I295 and a truck stop which mean a ton of noise all night long and very little sleep. I wouldn’t stay here again.

6

Suparna

6 Oct 2025

·

Stayed 1 night

The hotel is next to a truck stop. Room was clean but very small, no coffee maker in the room. Shampoo and conditioner bottles were empty.

8

Vidya

30 Oct 2024

·

Stayed 2 nights

This hotel is located in the industrial area of Jacksonville, but it's near the highway. Not much around the hotel, in terms of stores or restaurants, but if you drive 10 minutes out, you'll find options. Ample parking. Very friendly and helpful staff. There was a variety for breakfast. The hotel was clean, the rooms are spacious, and the bed was comfortable. The only drawback I'd say are around the bathroom; it was large because I was put into a king-suite handicap accessible room, but with that, the seemless shower (where there's nothing to step over, you just walk right in or it allows for a wheelchair) the water runs out and pools a bit on the bathroom floor, but it dries pretty quickly. The other thing was the water; it was only warm, not hot water. Water pressure was good. Those are the only two things that were not the best. Otherwise, lovely property and fantastic staff. Would recommend and would stay here again.

10

Sylvi

19 Apr 2025

·

Stayed 1 night

Everything about the property is great. Location is perfect, check in was quick and easy the rooms are clean and comfortable.

10

DUANE

10 Jun 2025

·

Stayed 2 nights

Everything about the stay was great. The only down side to this property is the location. We were at one time blocked by trucks on both sides of the access road and had a vehicle that wouldn't yield. Otherwise great experience!

6

Caitlin

14 Sept 2025

·

Stayed 1 night

This is very much a truck stop area. The hotel is in the same parking lot as a truck stop/gas station in an industrial area. Didnt exactly feel super safe as there were ALWAYS tractor trailers around as well as extra people at all hours.

6

Marcia

12 May 2025

·

Stayed 1 night

I thought the staff was great! Everyone was friendly and helpful. The rooms were clean, and roomy. I like that they had hard floors, and not carpet. The bathroom was great for my travel companion who needed a walk-in shower. However, I was not too happy with the location surrounding the property. I didn't really feel unsafe, but the area was a bit sketchy, and it was not close to any food choices.

10

Jackeline

13 Sept 2024

·

Stayed 1 night

I liked that the property was new and close to where I was going. Did not like that it is a truck stop next door.

10

Sherine

7 Apr 2025

·

Stayed 3 nights

I liked that the area was not busy.

6

Shelita

27 Jul 2025

·

Stayed 2 nights

Did not like the location. Difficult to get in and out of.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as hot, tasty, and varied. However, hours feel short and a few stays saw poor quality or it not being served at all.

Related guest reviews

8

Vidya

30 Oct 2024

·

Stayed 2 nights

This hotel is located in the industrial area of Jacksonville, but it's near the highway. Not much around the hotel, in terms of stores or restaurants, but if you drive 10 minutes out, you'll find options. Ample parking. Very friendly and helpful staff. There was a variety for breakfast. The hotel was clean, the rooms are spacious, and the bed was comfortable. The only drawback I'd say are around the bathroom; it was large because I was put into a king-suite handicap accessible room, but with that, the seemless shower (where there's nothing to step over, you just walk right in or it allows for a wheelchair) the water runs out and pools a bit on the bathroom floor, but it dries pretty quickly. The other thing was the water; it was only warm, not hot water. Water pressure was good. Those are the only two things that were not the best. Otherwise, lovely property and fantastic staff. Would recommend and would stay here again.

10

Ashok

22 Aug 2025

·

Stayed 1 night

Clean rooms and great facilities. Not so good breakfast.

6

Miriam

28 Jun 2024

·

Stayed 1 night

It’s advertised as serving a buffet breakfast and there wasn’t any food served. When asking the front desk about this I was told that breakfast is usually served every morning however no one showed up to cook. There weren’t any courtesy accommodations made for this inconvenience which is a shame for a hotel of this brand.

10

Waltisa

31 Aug 2025

·

Stayed 2 nights

This was a weekend getaway for my husband & I. From the checkin to checkout everything was awesome. They offer a full breakfast from 7a-9a.

6

Rebecca

6 May 2024

·

Stayed 1 night

Great location. New and very clean. However, the check in process was disorganized. What should have taken 5-10 minutes took at least 30 minutes as we were told that our room was not ready. We arrived at 3:10, and check in was at 3. Some guests told us they had been waiting for a room since 1 pm! One of the reasons we chose this location was because breakfast was included. We went downstairs with our son at 9:30 a.m. FYI, they stop serving breakfast at 9! No signs were posted to let guests know the breakfast hours, and check out is at 11 a.m. We thought they would have served breakfast until at least 10 a.m. We were disappointed to say the least.

6

Marissa

12 Nov 2025

·

Stayed 1 night

Room was clean, and has a great breakfast assortment

8

Sarah

3 Jul 2025

·

Stayed 1 night

Wish breakfast would have lasted longer, didn’t even get to try it due to getting up at 9 usually the places we have been has it open till 10

10

Steven

23 Jan 2025

·

Stayed 1 night

After driving 13 hours it was the perfect place to stay overnight. The hot breakfast bar was amazing everything was fresh. Only downside was you had to drive through a truck stop to get into the parking lot and that wasn’t that bad . Definitely would stay there again

10

Liszette

15 Jul 2025

·

Stayed 1 night

Tru is very clean and the staff was very friendly. My room was very clean and the breakfast was hot and delicious.

10

MiSchelle

13 Sept 2025

·

Stayed 1 night

This was our first stay at TRU and we were impressed. Our room was clean and well designed - no carpet was a plus - and the bed was comfortable. We were pretty close to the highway but soundproofing was great so we had a good night's sleep. The check-in and check-out staff were pleasant and helpful, breakfast had good protein choices. We will definitely search out TRU again when traveling.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $153	8 $158	9 $113	10 $112
11 $112	12 $116	13 $129	14 $129	15 $129	16	17 $129
18 $123	19 $129	20 $129	21 $129	22 $129	23 $124	24 $129
25 $118	26 $143	27	28 $162	29 $129	30 $128	31 $125

Su	Mo	Tu	We	Th	Fr	Sa
1 $116	2 $154	3 $154	4 $153	5 $143	6 $133	7 $129
8 $129	9 $153	10 $153	11 $166	12	13 $154	14 $141
15 $129	16 $140	17 $164	18	19 $129	20 $146	21 $143
22 $112	23 $105	24 $103	25 $103	26 $103	27 $110	28 $127
29 $103	30 $112

Tru by Hilton Jacksonville West I 295

Prices for Tru by Hilton Jacksonville West I 295

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Mobility Accessible

Room, 2 Queen Beds

Room, 1 King Bed

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Mobility Accessible

Guest reviews of Tru by Hilton Jacksonville West I 295

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Jacksonville West I 295

Prices for upcoming dates