Name: City Express by Marriott Cancun Aeropuerto
Address: BLVD. LUIS DONALDO COLOSIO LT. 03, SANTA ANNA (SUPERMANZANA 301), BENITO JUAREZ, QUINTANA ROO, Alfredo V. Bonfil, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, MX
Price range: $70–$107 per night
Rating: 7.37

What guests think

City Express by Marriott Cancun Aeropuerto is widely used for quick layovers thanks to its close location to the airport and free shuttle, but reviews note inconsistent shuttle communication and long waits, plus slow check‑in and occasional reservation mix‑ups.

Rooms are small and basic, with very firm beds, thin walls and some noise, and a few reports of Wi‑Fi not working or limited in‑room amenities like no fridge or safe. Many guests find the hotel clean and fairly new, though others mention unpleasant odors, missed housekeeping, or maintenance issues. Breakfast is simple and can run out or start late, with very limited vegan options, and the area has few walkable restaurants beyond a 7‑Eleven and a taco spot. Overall, expect a practical, no‑frills overnight stop.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Free airport shuttle is a major draw but reliability and communication are inconsistent, with some smooth pickups and others facing long waits, unanswered calls, or fully booked vans. Basic extras include a pool, gym, and on‑site parking.

Related guest reviews

10

Nancy

Mar 5, 2025

·

Stayed 1 night

Great for our quick layover! The shuttle was excellent, pickup outside door labeled “family and friends” and call the hotel. We waited about 15minutes. Bed super comfy. The breakfast was pretty basic but we were happy since there are no restaurants around except a 7-11 and a taco place (restaurant in hotel only for dinner). Will be staying here on our trip back.

10

Stephanie

Jan 3, 2025

·

Stayed 1 night

It was a good hotel room. Safe. Clean. Modern. Good service with a few nice extras. I don't understand the bad reviews. It's great for a night or 2, but don't stay here for an entire vacation. Your wife & kids will never want to vacation with you again if you spend an entire week here. If you want a vacation experience, there are so many great area properties set up for that purpose for a good range of budgets. This hotel is just a good utilitarian option if you're just landing or have an early flight out or if you're here on business. Close to the airport, so not a whole lot of walkable dining options. However, room service and breakfast are nice and basic. Pool and gym were nicer than expected. Airport shuttle was an amazing perk... reliable and easy to use! Call the hotel # when you arrive to give your name and location and then Meet the driver at "Friends & Family" pickup outside of your terminal. Have some patience and use this hotel for what it was meant for. You'll be satisfied.

2

Gioia Patricia

Dec 31, 2024

·

Stayed 1 night

There was not enough staff for the check in. More than one hour waiting in a long queue for checking in. Tried to call for arranging transportation from the airport to the hotel, no one picked up the phone or answered any messages.

8

Maxime

Dec 15, 2024

·

Stayed 1 night

Bon hôtel mais assez onéreux car proche de l’aéroport. Navette gratuite c’est agréable. Salle de sport top. Petit déjeuner basique mais correct.

Translate

2

Dorte

Dec 22, 2024

·

Stayed 1 night

Arranged shuttle bus from airport did not show up. No one to pick up phone in designated shuttle phone number. Taxi to hotel from airport is USD 130, total scam. At hotel we were informed that next day shuttle to airport was fully booked. Overall this hotel DOES NOT offer shuttle service. Breakfast was really bad and not enough food! On Marriott’s webpage start time is 06:00, at Expedia website 06:30. At reception they mentioned 7:00, but food only started to arrive 07:25

6

Libertad

Oct 5, 2024

·

Stayed 1 night

El hotel básico para pasar una noche. No pudimos usar el servicio de shuttle por saturación, esa era la amenidad principal por la que escogimos este hotel, pero al parecer debes reservarlo desde antes de llegar y no lo sabíamos.

Translate

8

Daniela

Dec 27, 2024

·

Stayed 1 night

Llamamos muchas veces para agendar el pick up del aeropuerto pero no nos contestaron y no nos recogieron del aeropuerto como se supone que debieron haber hecho, eran las 23:30 horas y Tuvimos que conseguir transporte muy caro

Translate

2

Romain

Jan 29, 2025

·

Stayed 1 night

Terrible. Ultra long Check-in. Misinformation for the shuttle. Nobody answered the number they provided me so I waited 1h30 at the airport before spending 1000 pesos for a taxi… a shame. Even this morning, I check twice personally and physically at the lobby that my family was registered for the 5 am shuttle. With the previous day experience, I had a bad feeling so I wake up early to check again with the driver at 4.45 and I did well, we were not on his list. Absolutely terrible. Children would have done a better service than this staff. As I paid at the hotel, I don’t think there is a way to get any refund or compensation. I tried to chat with them (3 people) but their English is limited and as soon as the discussion became unpleasant for them, they switched in the « I don’t speak English » mode and use their phone as a translator… Never again at this place.

8

Cara

Dec 24, 2024

·

Stayed 1 night

My son and I stayed here after a late arrival to Cancun on our way to Valladolid. Everything is clean and new, the staff were extremely helpful. The location is close to the airport but not really around anything, which was completely fine for us. Big, new, free parking garage. If you have a kid who is a picky eater there might not be a lot they will eat from the continental breakfast, but probably enough to tide them over until you can find a bakery or breakfast spot. Overall very good, would recommend for a low cost place for the night.

10

LUCAS

Mar 24, 2025

·

Stayed 1 night

MUY BIEN SOBRE TODO EL SERVICIO DE TRASNPORTE AL AEROPUERTO PARA IDAS Y LLEGADAS

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many describe clean, new‑feeling spaces, but others report unpleasant odors, missed housekeeping, or dirty bathrooms/linen.

Related guest reviews

6

Arturo

Oct 8, 2024

·

Stayed 1 night

El cuarto tenía un olor rarito, las camas tenían pelos de mujer! Tuve que sacudir todo muy bien para poder acostarme tranquilo

Translate

4

Tereza

Dec 23, 2024

·

Stayed 1 night

The place was dirty. Floors dirty, sheets used and dirty, breakfast dirty, servers uniforms dirty. One slow coffee machine for hotel. Trash on floor everywhere. The check in took long time. Front desk staff poor.

10

Amanda C

May 12, 2024

·

Stayed 1 night

Hotel muy cerca del aeropuerto, nuevo, muy limpio y cómodo

Translate

10

Valeria

Jan 6, 2025

·

Stayed 1 night

Limpio y cómodo, personal amable y buena atención, buenos precios

Translate

6

Ligia

Apr 18, 2024

·

Stayed 1 night

El hotel olía mal. La habitación y, específicamente, el baño no bien limpiados. La verdad, no vamos a regresar, no fue una buena experiencia.

Translate

10

Noemi

Oct 7, 2024

·

Stayed 1 night

muy limpio y buen desayuno y nuevo

Translate

10

Geovani r

Mar 23, 2025

·

Stayed 1 night

Ótimo custo benefício tudo novo e bem cuidado Quartos limpos e enxoval novo .

Translate

2

Graham

Feb 20, 2025

·

Stayed 1 night

Beds are like a rock Breakfast was very simple Not comfortable at all The smell in lobby and hall ways was horrible

10

Jose

Oct 12, 2024

·

Stayed 1 night

Servicio de excelencia. Front desk very friendly. Facilities clean, room clean, bed comfortable

2

Arturo

Oct 11, 2024

·

Stayed 1 night

El aire acondicionado no trabajaba. A la ducha le faltaba la cortina y no nos pudimos bañar. Aunque las camas estaban tendidas tenían pelos por todos lados, fue muy incómodo tener que sacudir todo para sentirse en medio a gusto.. a partir del calor que estaba haciendo

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and compact; many note very firm mattresses, thin walls, and some noise. Amenities can be limited (e.g., no fridge or safe in some), and a few guests reported Wi‑Fi issues, while others found beds comfortable.

Related guest reviews

4

Sara

Nov 29, 2024

·

Stayed 1 night

Bed was uncomfortable, walls are thin and the hotel smelled bad.

10

Nancy

Mar 5, 2025

·

Stayed 1 night

Great for our quick layover! The shuttle was excellent, pickup outside door labeled “family and friends” and call the hotel. We waited about 15minutes. Bed super comfy. The breakfast was pretty basic but we were happy since there are no restaurants around except a 7-11 and a taco place (restaurant in hotel only for dinner). Will be staying here on our trip back.

10

Burnell

Feb 20, 2025

·

Stayed 1 night

Loud hvac next door took time to get used to but overall it was great

6

Karen

Feb 3, 2025

·

Stayed 2 nights

No safe or fridge

8

Rhonda

Feb 28, 2025

·

Stayed 1 night

The rooms are very small but clean. However the walls are very thin and you can hear the room next to you. The continental breakfast had no coffee and lacked fruit.

6

Dayna

Feb 17, 2025

·

Stayed 1 night

This hotel is fine for a quick stay before/after the airport, but I wouldn’t go back. The walls are thin and I could hear other guests moving around in their rooms when I was trying to sleep. The beds are very very firm. The wifi didn’t work for me, which was annoying. The bathroom was designed with literally zero counter space. However the hotel is clean and new and very close to the airport. The free breakfast was basic continental-style, but appreciated. The staff was nice enough. I wasn’t unhappy with the stay but I also think there’s better out there to be found. I would not rebook at this hotel.

8

Rochelle

Nov 13, 2024

·

Stayed 1 night

The hotel was clean. They forgot to leave washcloths. The matress was very hard and uncomfortable. It left me back in so much pain.

8

Isai

Jul 21, 2024

·

Stayed 1 night

The room was clean but very small. The bed was very hard. Only one person working the desk at check in. Long line and long wait to get our room. Staff was very helpful and kind.

8

Norma

Mar 14, 2024

·

Stayed 1 night

Clean, good price, shuttle, near airport. Small rooms

8

Diana

Feb 18, 2025

·

Stayed 1 night

Installation are clean, 5 min to airport, the beds aren’t comfortable to hard. Staff are not friendly, the tv’s are not smart only regular channels, overall convenient to stay one night.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is inconsistent: friendly, helpful staff are mentioned, but many report very slow or understaffed check‑in, poor shuttle communication, and occasional reservation or billing problems.

Related guest reviews

4

Tzitzi

Nov 16, 2024

·

Stayed 1 night

Las personas de recepción estaban de mal humor desde que estabamos en fila. Nos tardamos mas de 50 minutos en hacer el check in. La recepcionista, incluso teniendo mi identificación, insistia en darme la documentación de otra persona diciendo que era la de mi cuarto, yo le dicia que no y ella insistia, bastante grosera. Al pagar con American Express no se reflejaba el pago de inmediato por lo que tuvimos que esperar ahi mas de 10 minutos incluso mostrando que la terminal si lo habia cobrado. Pesima experiencia el check in en estos hoteles. Hubo dos otros clientes que llegaron por error y en lugar de ayudarlos se molestaban diciendo que estaban en el lugar equivocado. Tuvimos que intervenir para que los apoyaran en minimo decir a donde ir, les falta empatia con sus culientes y los turistas. Los cuartos bien, pero las camas muy duras.

Translate

4

Tereza

Dec 23, 2024

·

Stayed 1 night

The place was dirty. Floors dirty, sheets used and dirty, breakfast dirty, servers uniforms dirty. One slow coffee machine for hotel. Trash on floor everywhere. The check in took long time. Front desk staff poor.

6

Richard

Dec 31, 2024

·

Stayed 1 night

The poor night clerk was overwhelmed when we arrived late after taking over 4 hours to get through customs. Even though there were only 6 people in front of us, it took over an hour to get to us so we could check in! The room was nice but breakfast was horrible as it was so busy and the food was gone the second it came out. They were obviously not prepared for the hotel being full.

2

GINA

Jul 2, 2024

·

Stayed 1 night

Rudest and snob receptionist I have ever encountered. I'm a frequent traveller and believe me when I say that the people you put behind the desk is very crucial in making the guest feel welcomed. Train them better customer service. When I politely approach them during 3PM check in and looking to ask questions, they wont look at you nor answer you. They will answer you when its convenient for them. Will recommend this location.

2

Geoffrey

Jan 12, 2025

·

Stayed 1 night

Reserved through Expedia only to arrive and be told that they have no rooms available. No apologies, just a shrug. We had to double back to the airport and pay 3 times as much for the Hilton, but at least they hadn’t overbooked. We weren’t the only ones, 3 other parties with reservations were there and losing their minds at the checkin counter. Apparently, a confirmed Expedia reservation doesn’t count for much.

8

Juan M

Apr 22, 2025

·

Stayed 1 night

Muy amables Solo un poco lento el check in

Translate

4

Jon

Jan 13, 2025

·

Stayed 1 night

Clean and efficient. Good staff. Negative: nothing walkable from hotel. No restaurant or bar. No bar in hotel just room service menu that can be served in lobby/breakfast area. They had no record of my reservation through Expedia. If I had not had printed copy of res we would have been without rooms 45 minutes to sort it out. I blame Expedia.

10

Jose

Oct 12, 2024

·

Stayed 1 night

Servicio de excelencia. Front desk very friendly. Facilities clean, room clean, bed comfortable

8

Christine

Mar 2, 2025

·

Stayed 1 night

Our room was comfortable and staff were friendly and helpful.

2

Romain

Jan 29, 2025

·

Stayed 1 night

Terrible. Ultra long Check-in. Misinformation for the shuttle. Nobody answered the number they provided me so I waited 1h30 at the airport before spending 1000 pesos for a taxi… a shame. Even this morning, I check twice personally and physically at the lobby that my family was registered for the 5 am shuttle. With the previous day experience, I had a bad feeling so I wake up early to check again with the driver at 4.45 and I did well, we were not on his list. Absolutely terrible. Children would have done a better service than this staff. As I paid at the hotel, I don’t think there is a way to get any refund or compensation. I tried to chat with them (3 people) but their English is limited and as soon as the discussion became unpleasant for them, they switched in the « I don’t speak English » mode and use their phone as a translator… Never again at this place.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient for the airport. The surroundings are industrial with few walkable dining options, though a 7‑Eleven and a taco place are nearby for some.

Related guest reviews

8

Isidro

Dec 10, 2024

·

Stayed 1 night

This is primarily a business hotel. I stayed overnight to catch a flight early morning, earlier than breakfast, so can't comment on it. Room is OK, although i struggled finding the light switches. There a are a couple of convenience shops around, but the neighbourhood isn't inviting. Overall, it was a good experience, and will stay again if i needed a bed nearby Cancun's airport. The shuttle service is available 24 hours, so it is a strength.

8

JAMES

Feb 12, 2025

·

Stayed 1 night

This hotel is not somewhere that you would spend a week in Cancun but for a short stay near the airport it is more than sufficient. The hotel is clean and comfortable with plenty of parking and the staff is very nice. The location is near a busy road and the rooms overlook some industrial yards. The free breakfast about what you would expect. We were getting in very late so it didn’t make sense to pay for a night in an all inclusive so it served its purpose well

8

Maria

Feb 18, 2025

·

Stayed 1 night

Close to airport

10

Mary

Mar 3, 2024

·

Stayed 1 night

Great new hotel- very close to the airport and has a shuttle! The hotel is clean, staff is attentive, great taco place within walking distance. They have a pool and gym- Great overnight spot

8

Rebecca

Jan 5, 2025

·

Stayed 1 night

It was a great place to stay in close to the airport. The airport shuttle was fast, and picked us up within 30 mins of calling. The room was comfortable and clean. The staff are friendly and helpful. The breakfast was busy, and most of the food was gone by the time I arrived. There is a taco place, 7-11 and money exchange place within 3 minutes walk from the hotel.

10

Jorge

May 1, 2024

·

Stayed 1 night

Great, nothing around but convenient to get to the airport

10

Alfredo Manuel

Aug 4, 2024

·

Stayed 1 night

Excelente ubicación

Translate

8

Steve

Nov 23, 2024

·

Stayed 1 night

Convenience to the airport and perfect for a quick stop after leaving the airport in between destinations. Taco restaurant around the corner is only place to eat if you don’t want to eat at the hotel.

8

Cara

Dec 24, 2024

·

Stayed 1 night

My son and I stayed here after a late arrival to Cancun on our way to Valladolid. Everything is clean and new, the staff were extremely helpful. The location is close to the airport but not really around anything, which was completely fine for us. Big, new, free parking garage. If you have a kid who is a picky eater there might not be a lot they will eat from the continental breakfast, but probably enough to tide them over until you can find a bakery or breakfast spot. Overall very good, would recommend for a low cost place for the night.

8

Alonso

Oct 18, 2024

·

Stayed 2 nights

Bien ubicada para hacer escala, cerca del aeropuerto este hotel es el ideal, si en tu día quieres ir a la playa o a algún lugar solo tienes dos opciones, taxi/uber o transporte público el cual es muy malo, la zona en temporada de lluvia se llena de agua en algunos sectores y es carente de banquetas. El hotel estuvo perfecto, el personal muy amable y las instalaciones así como la atención de 10.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is basic and can run out or start later than expected; several guests note very limited or no vegan options. On‑site dining is limited, with few alternatives nearby.

Related guest reviews

6

Sunetra

Jan 3, 2025

·

Stayed 1 night

Some of the staff at the front desk were not very nice. Also, there were absolutely zero options for vegan food (including plain bread or any plant based milk or even bananas) for the breakfast. We left without a breakfast.

6

Iris

Jan 1, 2025

·

Stayed 1 night

We stayed for one night at City Express before our all inclusive vacation at another resort. It was okay but breakfast and dining option are limited.

10

Nancy

Mar 5, 2025

·

Stayed 1 night

Great for our quick layover! The shuttle was excellent, pickup outside door labeled “family and friends” and call the hotel. We waited about 15minutes. Bed super comfy. The breakfast was pretty basic but we were happy since there are no restaurants around except a 7-11 and a taco place (restaurant in hotel only for dinner). Will be staying here on our trip back.

10

Ricardo

Aug 31, 2024

·

Stayed 1 night

Cerca de aeropuerto, el desayuno lo sirven tarde....

Translate

8

Rhonda

Feb 28, 2025

·

Stayed 1 night

The rooms are very small but clean. However the walls are very thin and you can hear the room next to you. The continental breakfast had no coffee and lacked fruit.

6

Amreka

Jan 3, 2025

·

Stayed 6 nights

Breakfast was not suitable for vegans and breakfast was very limited to guests even though it was stated it was available from 7am-11am

6

Simon

Jan 8, 2025

·

Stayed 1 night

Ok lufthavnshotel til en enkelt overnatning. Pænt og rent. Virkelig ringe morgenmad.

Translate

6

Natalia

Apr 11, 2025

·

Stayed 1 night

O hotel é pra ficar uma noite somente. Fica bem perto do aeroporto e tem transfer gratuito. O quarto apesar de simples, tem um bom tamanho e estava limpo. O café da manhã é bem simples! Não vá esperando um café tipo buffet...

Translate

8

Christine

Jan 1, 2025

·

Stayed 1 night

The hotel is new and therehfore clean. Had to ask for glasses, water and conditioner as the one provided was three quarters gone. Walls are paper thin. We went down for breakfast at 7:45 and there were no eggs left or forks or bread. Asked for eggs and she brought them but didn't check what else was needed therefore no forks or bread. People that came after us were also annoyed as there didnt seem to be anyone looking after the breakfast. Disappointing after paying the price we did. I dont recommend this place.

6

Armando

Aug 12, 2024

·

Stayed 1 night

El desayuno comienza tarde para un hotel de aeropuerto deben brindar servicio más temprano sobre todo porque ofrecen desayuno incluido

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $80	3 $94
4 $81	5 $98	6 $107	7 $98	8 $101	9 $81	10 $94
11 $81	12 $89	13 $89	14 $87	15 $84	16 $81	17 $83
18 $80	19 $98	20 $84	21 $88	22 $84	23 $101	24 $76
25 $81	26 $84	27 $84	28 $82	29 $101	30 $70	31 $80

City Express by Marriott Cancun Aeropuerto

About this property

Location

Room options

Standard Room, 1 Queen Bed

Room, 2 Double Beds

Superior Room, 1 King Bed with Sofa Bed

Guest reviews of City Express by Marriott Cancun Aeropuerto

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about City Express by Marriott Cancun Aeropuerto

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $77	19 $77
20 $81	21 $81	22 $77	23 $77	24 $77	25 $77	26 $81
27 $77	28 $81	29 $102	30 $82