Holiday Inn Express Bath by IHG

travel a lot for work and stay in hotels two to three nights a week. I’ve stayed in many hotels, from three-star to five-star. The main reasons I return to a hotel are cleanliness, good service, and friendly staff. Unfortunately, my experience at this hotel was disappointing. When I arrived, the front desk staff member did not look professional. His appearance was untidy, with his shirt sleeves rolled up showing his tattoo and his nails were dirty. Which made the hotel feel more like a rough bar than a welcoming place to stay. The check-in was not friendly. He did not say “welcome” or “good afternoon.” He just asked for my last name. When I asked about parking, he told me it was expensive and suggested I park somewhere cheaper five minutes away. I felt this was not helpful and came across the wrong way. I also asked about food. When he mentioned pizza, which I don’t like. I then asked about a restaurant nearby, and he said it was very good but expensive. I felt there was too much focus on price, which made me uncomfortable. As a guest arriving in business attire, I expected a more professional and welcoming service. Instead, I felt judged and slightly insulted. I hope this feedback helps improve the service in the future.

Parking charges are ridiculous £50 to park overnight is a joke.

Staff were extremely friendly and very helpful. Great location of Bath city centre, just a short walk. We had no problems parking onsite.

After an incorrect booking at another hotel - the Holiday Inn Express - IHG were on hand to help. The staff were very helpful and friendly throughout my stay. At check in the member of staff explained the parking rules and confirmed a deal for reduced parking rate - Thank you Nella! I would highly recommend staying here and will be staying here again in the future! Thanks

The hotel was fine, and as expected. The staff were friendly. The parking cost is far too expensive, so we found alternative overnight parking in a city centre car park that was half the cost of the hotel, showing just how expensive the hotel parking is.