Seadust Cancun Beach Resort - All Inclusive
$228
/ night
Avg. for September
Prices for Seadust Cancun Beach Resort - All Inclusive
Select dates to see prices and availability
$228
/ night
Avg. for September
Monthly average prices
Nightly prices at Seadust Cancun Beach Resort - All Inclusive average $228 in September, the cheapest month, and $371 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $267 |
| February | $302 |
| March | $371 |
| April | $334 |
| May | $296 |
| June | $253 |
| July | $286 |
| August | $294 |
| September | $228 |
| October | $279 |
| November | $258 |
| December | $277 |
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Sep · $228
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Most expensive: March (~$371)
Cheapest: September (~$228)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a complimentary water park, and a lazy river. Additional ameniti...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a complimentary water park, and a lazy river. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and 7 meeting rooms. Free self parking is available onsite.
Dining
Enjoy Italian cuisine at Florencia, one of the property's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 9 bars/lounges.
Rooms
Make yourself at home in one of the 502 air-conditioned rooms featuring free minibar items and Smart televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
Located in Cancun (Zona Hotelera), Seadust Cancún Beach Resort All Inclusive is within a 15-minute walk of Hotel Zone Beaches and La Isla Shopping Mall. This all-inclusive property is 4.1 mi (6.6 km) from Delfines Beach and 0.8 mi (1.3 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
What's nearby
Kukulcan Plaza Shopping Mall(0.1 miles)
Luxury Avenue Shopping Mall(0.1 miles)
Marlin Beach(0.3 miles)
Hotel Zone Beaches(0.3 miles)
Nichupté Lagoon(0.4 miles)
Tequila Museum(0.6 miles)
Ballenas Beach(0.6 miles)
El Sol de Cancun(0.7 miles)
La Isla Shopping Mall(0.7 miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.8 miles)
Isla Dorada(1.2 miles)
Aquaworld(1.3 miles)
Oasis Arena(1.9 miles)
San Miguelito(1.9 miles)
Maya Museum of Cancun(2.1 miles)
Cancun Intl. Airport (CUN)(12.1 miles)
Tulum Intl. Airport (TQO)(107.4 miles)
Parking
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning
Location
Boulevard Kululcan Km 17 Lote 52 04, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Kukulcan Plaza Shopping Mall (0.1 miles)
Luxury Avenue Shopping Mall (0.1 miles)
Marlin Beach (0.3 miles)
Hotel Zone Beaches (0.3 miles)
Nichupté Lagoon (0.4 miles)
Tequila Museum (0.6 miles)
Room options
6
Deluxe Suite King
Room details
1 King Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
7
Family Suite 2 Double Beds
Room details
2 Full Beds
and 3× Bunk Beds
Sleeps 4
592 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
9
Standard Suite King
Room details
1 King Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
9
Ocean Front Suite Two Double Beds
Room details
2 Full Beds
Sleeps 4
645 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
6
Premium Suite King
Room details
1 King Bed
Sleeps 3
592 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Premier Suite, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
592 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Deluxe Suite, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Family Suite King
Room details
1 King Bed
and 3× Bunk Beds
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
10
Standard Suite, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Master Suite King with Jacuzzi
Room details
1 King Bed
Sleeps 3
592 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomIndoor Private Spa TubPrivate Spa Tub
7
Oceanfront Suite King
Room details
1 King Bed
Sleeps 3
645 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
Guest reviews of Seadust Cancun Beach Resort - All Inclusive
7.6
Good
Based on 3,352 verified reviews
Who stays here?
Business
1%
Couple
16%
Family
79%
Group
3%
What guests think
AI-generated summary based on recent guest reviews
At Seadust Cancún All Inclusive Family Resort, reviews highlight a very family‑oriented stay with friendly staff and ocean views, but recurring complaints about hot common areas, frequently delayed or broken elevators, and inconsistent food and maintenance temper the experience.
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What guests think
At Seadust Cancún All Inclusive Family Resort, reviews highlight a very family‑oriented stay with friendly staff and ocean views, but recurring complaints about hot common areas, frequently delayed or broken elevators, and inconsistent food and maintenance temper the experience.
Rooms are generally spacious with strong views, though many feel dated and report weak air conditioning or water pressure, plus occasional fridge or jacuzzi issues. Families appreciate the kids’ water park and pools, but beach use is often limited by seaweed and occasional pool closures or crowding. Expect a lively, value‑focused family resort with trade‑offs in comfort and consistency.
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AI-generated summary based on recent guest reviews
Facilities
Common areas and elevators are reported very hot, with frequent elevator outages, crowded pools that sometimes close early or for maintenance, and beach time limited by seasonal seaweed. Families enjoy the kids’ water park and multiple pools, but facilities feel dated.
Related guest reviews
6
Nikki
Aug 29, 2025
·
Stayed 5 nights
It is an okay resort, the food is okay, the elevators are awful though always out of service and no air in them except one. The resort outside of the room is very hot and humid no air conditioning.
It is an okay resort, the food is okay, the elevators are awful though always out of service and no air in them except one. The resort outside of the room is very hot and humid no air conditioning.
10
Sandra Veronica Ledesma
Sep 19, 2025
·
Stayed 8 nights
La pasamos fantástico, las habitaciones, los restaurantes, la comida, las albercas, juegos acuáticos y actividades en general perfectas para unas lindas vacaciones. Lo único que falló fue que hubo muchas veces que los elevadores estaban fuera de servicio lo que lo hacía concurrido para moverse por el lugar.
La pasamos fantástico, las habitaciones, los restaurantes, la comida, las albercas, juegos acuáticos y actividades en general perfectas para unas lindas vacaciones. Lo único que falló fue que hubo muchas veces que los elevadores estaban fuera de servicio lo que lo hacía concurrido para moverse por el lugar.
4
Susan
Apr 7, 2025
·
Stayed 4 nights
Dea Expedia Customer Service/Seadust Resort Management, I am writing to formally express my dissatisfaction with my recent stay at the Seadust Resort, which I booked through Expedia from April 2 to April 6. I had selected this resort with the intent to enjoy a relaxing, quiet experience with my fiancé. Unfortunately, several issues during our stay significantly impacted our experience, and I feel that I am owed compensation for the inconvenience and disappointment caused. 1. Adult Pool Closure: One of the primary reasons I chose this resort was for its adult pool area, as I wanted a more tranquil environment, away from the noise of children. Upon arrival, I discovered that the adult pool was completely closed for the duration of our stay. This was highly disappointing, especially as this was the main amenity we were looking forward to. The resort should have informed us of this change ahead of time, as it was a critical factor in our decision to book. 2. Dining Experience at Big Ben Restaurant: We dined at the Big Ben restaurant during our stay, and the meal did not meet expectations. Specifically, the steak we ordered was extremely chewy and difficult to eat, which detracted from the quality of the meal. Given the cost of dining at the resort, this experience was disappointing and far from what we anticipated. 3. Spirit Airlines Delays: Additionally, our flight on Spirit Airlines was delayed multiple times, causing us to arrive home more than three hours later than expec
Dea Expedia Customer Service/Seadust Resort Management, I am writing to formally express my dissatisfaction with my recent stay at the Seadust Resort, which I booked through Expedia from April 2 to April 6. I had selected this resort with the intent to enjoy a relaxing, quiet experience with my fiancé. Unfortunately, several issues during our stay significantly impacted our experience, and I feel that I am owed compensation for the inconvenience and disappointment caused. 1. Adult Pool Closure: One of the primary reasons I chose this resort was for its adult pool area, as I wanted a more tranquil environment, away from the noise of children. Upon arrival, I discovered that the adult pool was completely closed for the duration of our stay. This was highly disappointing, especially as this was the main amenity we were looking forward to. The resort should have informed us of this change ahead of time, as it was a critical factor in our decision to book. 2. Dining Experience at Big Ben Restaurant: We dined at the Big Ben restaurant during our stay, and the meal did not meet expectations. Specifically, the steak we ordered was extremely chewy and difficult to eat, which detracted from the quality of the meal. Given the cost of dining at the resort, this experience was disappointing and far from what we anticipated. 3. Spirit Airlines Delays: Additionally, our flight on Spirit Airlines was delayed multiple times, causing us to arrive home more than three hours later than expec
4
Felicia
Oct 6, 2025
·
Stayed 3 nights
We just got back from Seadust last week. We choose this based on the “family resort “ title and pictures, and water castle that we thought our kids will enjoy,it was old btw. First, i have to start with the unbearable heat condition in the resort .please be AWARE and KNOW, that this resort does NOT have Ac only in your room, which is not super cold and like it should be . Every restaurant including the buffet area does NOT have ac. The restaurants don’t have any windows open , and zero AC, it was so uncomfortable for us! we were frustrated the whole time, even our kids 7and 9 had a hard time and couldn’t wait to leave and go outside by the beach or back to our room . Only the buffet area has few fans that don’t do nothing! But the restaurants have Zero fans,know this! We used the menu to try to fan our selfs while we waited FOREVER for our food each time we went :( We only booked 3 nights, THANK GOD , because if we booked more nights we would of left that resort 100% to go to another one just because we wouldn’t be able to handle more time spent there. KNOW THIS , THE RESORT HAS NO AC , not because it “didn’t work” but because there ARENT ANY!!! The resort only had 3 boring pools connected to each other,very small, one bar outside only, (not swim up) no-entertainment at night,one night they had a band in the lobby that was boring, so at night you only have to Go to dinner, by the ocean and back to your room , that’s it, the coke was terrible btw. We won’t be back ever.
We just got back from Seadust last week. We choose this based on the “family resort “ title and pictures, and water castle that we thought our kids will enjoy,it was old btw. First, i have to start with the unbearable heat condition in the resort .please be AWARE and KNOW, that this resort does NOT have Ac only in your room, which is not super cold and like it should be . Every restaurant including the buffet area does NOT have ac. The restaurants don’t have any windows open , and zero AC, it was so uncomfortable for us! we were frustrated the whole time, even our kids 7and 9 had a hard time and couldn’t wait to leave and go outside by the beach or back to our room . Only the buffet area has few fans that don’t do nothing! But the restaurants have Zero fans,know this! We used the menu to try to fan our selfs while we waited FOREVER for our food each time we went :( We only booked 3 nights, THANK GOD , because if we booked more nights we would of left that resort 100% to go to another one just because we wouldn’t be able to handle more time spent there. KNOW THIS , THE RESORT HAS NO AC , not because it “didn’t work” but because there ARENT ANY!!! The resort only had 3 boring pools connected to each other,very small, one bar outside only, (not swim up) no-entertainment at night,one night they had a band in the lobby that was boring, so at night you only have to Go to dinner, by the ocean and back to your room , that’s it, the coke was terrible btw. We won’t be back ever.
8
Francis
Aug 19, 2025
·
Stayed 5 nights
Public areas lack AC, elevators were often out of service. The food was amazing! Truly a family resort, kids everywhere! My grandson enjoyed the kids only water park. Good service, everything was spotless. Beach has a bad seaweed out break, swimming in the ocean was not very good.
Public areas lack AC, elevators were often out of service. The food was amazing! Truly a family resort, kids everywhere! My grandson enjoyed the kids only water park. Good service, everything was spotless. Beach has a bad seaweed out break, swimming in the ocean was not very good.
6
Ana Maria
Jul 30, 2025
·
Stayed 5 nights
The place is nice but needs to maintained and managed better. You get charged for beach cleanup yet you can't really swim in it cause the algae is past your knees and it's all over the sand that creates a bad smell. The pool is dirty and the filters are not always on. You could just see people suntan lotion like floating right on top. The restaurant don't take reservations and it doesn't matter what time you go. There's always gonna be at least an hour wait. The rooms don't get colder than 78 degrees.
The place is nice but needs to maintained and managed better. You get charged for beach cleanup yet you can't really swim in it cause the algae is past your knees and it's all over the sand that creates a bad smell. The pool is dirty and the filters are not always on. You could just see people suntan lotion like floating right on top. The restaurant don't take reservations and it doesn't matter what time you go. There's always gonna be at least an hour wait. The rooms don't get colder than 78 degrees.
6
Amir
Jul 24, 2025
·
Stayed 4 nights
Low Capacity in pool Low Capacity in restaurants No AC outside the room Room not cleaned at check in Beach is unusable because of the Sea weeds service quality overall did not amount to the $650 we were paying per night There is nothing fun to do at hotel at night, no programs or nothing. Waiting list for restaurant avg 1 hr and long line to get in after wait
Low Capacity in pool Low Capacity in restaurants No AC outside the room Room not cleaned at check in Beach is unusable because of the Sea weeds service quality overall did not amount to the $650 we were paying per night There is nothing fun to do at hotel at night, no programs or nothing. Waiting list for restaurant avg 1 hr and long line to get in after wait
4
therese
Sep 1, 2025
·
Stayed 4 nights
1 elevator was out of service which caused long lines. Working elevator had no a/c or ventilation. The entire main level, lobby, and buffet restaurant were extremely hot and uncomfortable.
1 elevator was out of service which caused long lines. Working elevator had no a/c or ventilation. The entire main level, lobby, and buffet restaurant were extremely hot and uncomfortable.
6
Linda
Jan 31, 2026
·
Stayed 6 nights
Hotellet var överlag något slitet. Rummen var bra och gemensamma utrymmena dock kunde poolområdet vara större. Stranden är fin men höga vågor så inte passande med små barn. Maten var ok, buffén var bra men den japanska restaurangen ska man undvika. Vi kom tidigt till hotellet men fick ändå inte rummen förens 1 h efter utsatt tid.
Hotellet var överlag något slitet. Rummen var bra och gemensamma utrymmena dock kunde poolområdet vara större. Stranden är fin men höga vågor så inte passande med små barn. Maten var ok, buffén var bra men den japanska restaurangen ska man undvika. Vi kom tidigt till hotellet men fick ändå inte rummen förens 1 h efter utsatt tid.
8
anayaczin
Aug 7, 2025
·
Stayed 6 nights
It’s it a great family resort the kids water park and the activities they do are awesome. The food was great as well.. BUT the hot it’s self need and upgrade on their AC system the room We stayed at was okay but after a long day outside in the hot you want to cool off and their AC is just not it.! Also they only had two elevators working that DO NOT have AC imagine waiting for the elevator and then it’s packed with people with no AC. Also it was very inconvenient with us because of my kids we need strollers so we would have to wait a long time for an empty elevator because everyone was so cramped up that we just couldn’t fit with our stroller. Overall the staff was supper nice and food was great but I probably wouldn’t go back because of them Not having a good AC system.!
It’s it a great family resort the kids water park and the activities they do are awesome. The food was great as well.. BUT the hot it’s self need and upgrade on their AC system the room We stayed at was okay but after a long day outside in the hot you want to cool off and their AC is just not it.! Also they only had two elevators working that DO NOT have AC imagine waiting for the elevator and then it’s packed with people with no AC. Also it was very inconvenient with us because of my kids we need strollers so we would have to wait a long time for an empty elevator because everyone was so cramped up that we just couldn’t fit with our stroller. Overall the staff was supper nice and food was great but I probably wouldn’t go back because of them Not having a good AC system.!
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: several guests noted roaches, musty odors, and cloudy or dirty pool water, while others found rooms and public spaces clean. Housekeeping quality varies by stay.
Related guest reviews
2
Laura
Aug 16, 2025
·
Stayed 5 nights
Stay AWAY FROM THIS HOTEL!!!!! The worst experience we have ever had, POOP ALL OVER THE POOL, we were 2 adults and 3 children and from the moment we arrived they treated us with a bad attitude, they stole our money, they tell you that the transaction did not go through and the receipt says approved and it is to steal your money and then they do not return it to you, the worst food I have ever eaten was in this place, my daughter got an upset stomach because of the poor hygiene, the pool is dirty and white all the time, SUPERVISOR CARLOS is a person with bad education and a bad attitude, he does not show his face he only hides when you go to complain, the front desk Jiovany also only makes you laugh when you go to complain, Mr. Victor also a supervisor hid and never came back to us or that they had charged extra, everyone here treats you badly, the only ones who do their job well are the housekeepers, THE WORST EXPERIENCED EVER!!!!!!!!!!! STAY AWAY PLEASE!!!
Stay AWAY FROM THIS HOTEL!!!!! The worst experience we have ever had, POOP ALL OVER THE POOL, we were 2 adults and 3 children and from the moment we arrived they treated us with a bad attitude, they stole our money, they tell you that the transaction did not go through and the receipt says approved and it is to steal your money and then they do not return it to you, the worst food I have ever eaten was in this place, my daughter got an upset stomach because of the poor hygiene, the pool is dirty and white all the time, SUPERVISOR CARLOS is a person with bad education and a bad attitude, he does not show his face he only hides when you go to complain, the front desk Jiovany also only makes you laugh when you go to complain, Mr. Victor also a supervisor hid and never came back to us or that they had charged extra, everyone here treats you badly, the only ones who do their job well are the housekeepers, THE WORST EXPERIENCED EVER!!!!!!!!!!! STAY AWAY PLEASE!!!
2
Amela
Aug 21, 2025
·
Stayed 7 nights
This property is a complete false advertisement on Expedia. I booked so many trips through Expedia to Mexico, and this property was an absolute shock upon arrival. The entire property is filthy, the pool is an absolute health hazard because of how dirty it is. The wait lines at the breakfast buffet are well over an hour, and the food is just terrible. My husband had to walk to Dominos everyday so our kids had food to eat, they basically survived on dominos pizza and snacks the entire trip. The other restaurants are also terrible, and the wait for those can be well over 2 hours. The property is extremely understaffed, which leaves many guests hungry and frustrated. We really wanted to cancel and book something cleaner and efficient nearby, but none of the rude staff members was willing to help. I cried every single day while there, because our entire holiday was ruined. The property has no A/C so if you ever wondered what the doors to hell felt like, just visit this resort, and you will know. The night of August 18th there was something terrible going on downstairs and it sounded like police sirenses for quiet some time. Than the night of August 19th the entire resort lost power, which led to panic amongst so many guests, who were just screaming and yelling around midnight. A COMPLETE NIGHTMARE!!!! Then, airport transfer also mever picked us up. I have more to write, but there is no more room. Expedia you need to check your properties before offering them as 4 stars!!!!!
This property is a complete false advertisement on Expedia. I booked so many trips through Expedia to Mexico, and this property was an absolute shock upon arrival. The entire property is filthy, the pool is an absolute health hazard because of how dirty it is. The wait lines at the breakfast buffet are well over an hour, and the food is just terrible. My husband had to walk to Dominos everyday so our kids had food to eat, they basically survived on dominos pizza and snacks the entire trip. The other restaurants are also terrible, and the wait for those can be well over 2 hours. The property is extremely understaffed, which leaves many guests hungry and frustrated. We really wanted to cancel and book something cleaner and efficient nearby, but none of the rude staff members was willing to help. I cried every single day while there, because our entire holiday was ruined. The property has no A/C so if you ever wondered what the doors to hell felt like, just visit this resort, and you will know. The night of August 18th there was something terrible going on downstairs and it sounded like police sirenses for quiet some time. Than the night of August 19th the entire resort lost power, which led to panic amongst so many guests, who were just screaming and yelling around midnight. A COMPLETE NIGHTMARE!!!! Then, airport transfer also mever picked us up. I have more to write, but there is no more room. Expedia you need to check your properties before offering them as 4 stars!!!!!
2
Nilu
Aug 17, 2025
·
Stayed 5 nights
Room was dirty bugs in the shower area bed was small not clean food option was not good
Room was dirty bugs in the shower area bed was small not clean food option was not good
4
Jessenia
Sep 2, 2025
·
Stayed 4 nights
Nice concept of the place but I had roaches in my room (every night) the food was mediocre and the heat in the lobby and buffet area was too much
Nice concept of the place but I had roaches in my room (every night) the food was mediocre and the heat in the lobby and buffet area was too much
10
Grace
Jul 9, 2025
·
Stayed 5 nights
The staff are incredible and attentive. The drinks were great. Food was normal. My kids enjoyed the pool, access to the beach, and shows at night, along with the kid slide area. The property was clean and was staffed according to their capacity. I would return. Thank you!
The staff are incredible and attentive. The drinks were great. Food was normal. My kids enjoyed the pool, access to the beach, and shows at night, along with the kid slide area. The property was clean and was staffed according to their capacity. I would return. Thank you!
6
Betsali
Aug 17, 2025
·
Stayed 6 nights
I’ve stayed here before, but the property is definitely in need of updates! The pool was dirty all but one day of our stay and the rooms have seen better days! This stay I found two cockroaches in our room and that has made pushed me to not return for another stay. Staff is friendly though.
I’ve stayed here before, but the property is definitely in need of updates! The pool was dirty all but one day of our stay and the rooms have seen better days! This stay I found two cockroaches in our room and that has made pushed me to not return for another stay. Staff is friendly though.
2
Jose Luis
Aug 13, 2025
·
Stayed 7 nights
The food was relatively good and there was a wide variety of food to eat, but my biggest problem was that my room was unsafe and the staff didn't do anything to fix it, there were shards of glass in the bathroom, the bathroom itself was in horrible shape with the toilet needing to be fixed and the shower didn't even have a door, we reported the fact that the shower was missing the door to the front desk when we arrived, they said that by 3pm the next day it would be fixed if not they would move us to another room, this issue was never resolved and we reported this to six different people including a supervisor named Mario Rodriguez. Absolutely nothing was made to fix this and we were shunned pretty much the entire time. The elevators were always broken and it seemed as though there was no one working on them, the pool was very dirty and murkey, for an outside pool I expected it to smell like chlorine but instead it smelled like dirty water. The main part of the hotel itself is very hot and there is little to no ventilation. The area of mini golf for the kids smelled like mold and dirty water. The game room with tables of billiards are incomplete with missing balls and everything being in bad shape. The steak that was served in the steak house restaurant was ordered medium but was served blue rare and was not at all cooked. Overall this hotel is absolutely horrible and unsafe I would not recommend this to anyone at all.
The food was relatively good and there was a wide variety of food to eat, but my biggest problem was that my room was unsafe and the staff didn't do anything to fix it, there were shards of glass in the bathroom, the bathroom itself was in horrible shape with the toilet needing to be fixed and the shower didn't even have a door, we reported the fact that the shower was missing the door to the front desk when we arrived, they said that by 3pm the next day it would be fixed if not they would move us to another room, this issue was never resolved and we reported this to six different people including a supervisor named Mario Rodriguez. Absolutely nothing was made to fix this and we were shunned pretty much the entire time. The elevators were always broken and it seemed as though there was no one working on them, the pool was very dirty and murkey, for an outside pool I expected it to smell like chlorine but instead it smelled like dirty water. The main part of the hotel itself is very hot and there is little to no ventilation. The area of mini golf for the kids smelled like mold and dirty water. The game room with tables of billiards are incomplete with missing balls and everything being in bad shape. The steak that was served in the steak house restaurant was ordered medium but was served blue rare and was not at all cooked. Overall this hotel is absolutely horrible and unsafe I would not recommend this to anyone at all.
8
Michelle
Nov 16, 2025
·
Stayed 7 nights
We spent one week here and it was mostly cold so we were wishing there were more options indoors. We had a king bed with the bunkbeds facing a vacant property with a good sideways ocean view and my mother and sister had a gorgeous full beachfront view in a king room with outdoor hottub (which is misleading as it only had cold-water which was tinted brown.) Both rooms were great and very clean. Very Little musty smell which is typical we've found over the years and the service team restocked the mini fridge daily. The large buffet, the Food Gallery is open for breakfast and lunch ONLY and we had Roberto most days for breakfast and Fernando for lunch. They were both AMAZING and kept the champagne and tequila flowing, water full, and plates cleared. The days they had off however, we couldn't even get water, finishing our meals before a waiter even came over which was very frustrating. We asked for water and it seemed like we weren't in the right sections to be helped. Armando was the poolside server and WOW was he AWESOME! He and Roberto truly made our vacation as highlights when we watched more clouds and rain blow by. He found us when we changed pools to do music trivia, always with perfect timing and surprises. I can't say enough about these two who are so nice as well, chatting and giving suggestions. Pedro gave my son 1 on 1 lessons in water volleyball and water polo when it was too cold for anyone else to get in the pool and was super patient. He greeted us daily and offer
We spent one week here and it was mostly cold so we were wishing there were more options indoors. We had a king bed with the bunkbeds facing a vacant property with a good sideways ocean view and my mother and sister had a gorgeous full beachfront view in a king room with outdoor hottub (which is misleading as it only had cold-water which was tinted brown.) Both rooms were great and very clean. Very Little musty smell which is typical we've found over the years and the service team restocked the mini fridge daily. The large buffet, the Food Gallery is open for breakfast and lunch ONLY and we had Roberto most days for breakfast and Fernando for lunch. They were both AMAZING and kept the champagne and tequila flowing, water full, and plates cleared. The days they had off however, we couldn't even get water, finishing our meals before a waiter even came over which was very frustrating. We asked for water and it seemed like we weren't in the right sections to be helped. Armando was the poolside server and WOW was he AWESOME! He and Roberto truly made our vacation as highlights when we watched more clouds and rain blow by. He found us when we changed pools to do music trivia, always with perfect timing and surprises. I can't say enough about these two who are so nice as well, chatting and giving suggestions. Pedro gave my son 1 on 1 lessons in water volleyball and water polo when it was too cold for anyone else to get in the pool and was super patient. He greeted us daily and offer
8
Luz
Sep 8, 2025
·
Stayed 3 nights
Staff was geeat, food ok. But we saw roaches around the kitchen. Shower water takes long time to heat. And worst of all, elevators really bad maintained. Only one working at the time!
Staff was geeat, food ok. But we saw roaches around the kitchen. Shower water takes long time to heat. And worst of all, elevators really bad maintained. Only one working at the time!
6
Ronan
Aug 21, 2025
·
Stayed 7 nights
It’s a ok hotel , needs some up dates such is the rooms . Double beds are too small ,jacuzzi unnecessary. The elevator way too hot no AC. The pool need a better care, water was very cloudy and dirty, lots of stuff floating around early in the morning.
It’s a ok hotel , needs some up dates such is the rooms . Double beds are too small ,jacuzzi unnecessary. The elevator way too hot no AC. The pool need a better care, water was very cloudy and dirty, lots of stuff floating around early in the morning.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious with good ocean views, but many describe dated décor and recurring issues like weak air conditioning or water pressure, nonworking jacuzzis or fridges, and minor defects. Some rooms carry a slight stale smell.
Related guest reviews
10
Daniela Arias
Jul 13, 2025
·
Stayed 9 nights
My boyfriend and I spent 9 amazing nights at Seadust Cancun, and we couldn't have been happier with our stay. The food was absolutely delicious, with a variety of options, no complaints there at all. Our room was great; we had a king bed with an oceanfront view and jacuzzi outside, and the view was breathtaking. The bedroom itself was great, very comfortable. The only DOWNSIDE was the bathroom. Even though it was spacious, the shower head didn’t have much water pressure, and the bathroom looked outdated. If they could update that area, it would make the entire experience flawless. A thing to note is that the hotel is open, so there is no air conditioning in the lobby or ground floor, which can get a bit warm at times. However, there is air conditioning in some of the restaurants and souvenir stores, so it wasn't too much of an issue. The hotel grounds were beautiful, and the pools were fantastic—perfectly maintained and at a great temperature. The service was outstanding; the staff was incredibly friendly and always attentive to our needs. The entertainment team was AMAZING, and you could really tell that they loved their jobs. Everyone at Seadust made sure we had everything we needed, which made the stay even more enjoyable. Overall, it was a wonderful experience, and we would definitely recommend it!
My boyfriend and I spent 9 amazing nights at Seadust Cancun, and we couldn't have been happier with our stay. The food was absolutely delicious, with a variety of options, no complaints there at all. Our room was great; we had a king bed with an oceanfront view and jacuzzi outside, and the view was breathtaking. The bedroom itself was great, very comfortable. The only DOWNSIDE was the bathroom. Even though it was spacious, the shower head didn’t have much water pressure, and the bathroom looked outdated. If they could update that area, it would make the entire experience flawless. A thing to note is that the hotel is open, so there is no air conditioning in the lobby or ground floor, which can get a bit warm at times. However, there is air conditioning in some of the restaurants and souvenir stores, so it wasn't too much of an issue. The hotel grounds were beautiful, and the pools were fantastic—perfectly maintained and at a great temperature. The service was outstanding; the staff was incredibly friendly and always attentive to our needs. The entertainment team was AMAZING, and you could really tell that they loved their jobs. Everyone at Seadust made sure we had everything we needed, which made the stay even more enjoyable. Overall, it was a wonderful experience, and we would definitely recommend it!
8
Shayla
Sep 28, 2025
·
Stayed 4 nights
Room had a beautiful view and was clean, but needed some touch ups cosmetically and had a slight stale smell. Hotel was pretty large and unfortunately 2/6 elevators were out of service which was slightly annoying. Great food options and great staff. Buffet was great with amazing options and the sound of the Ocean was serene.
Room had a beautiful view and was clean, but needed some touch ups cosmetically and had a slight stale smell. Hotel was pretty large and unfortunately 2/6 elevators were out of service which was slightly annoying. Great food options and great staff. Buffet was great with amazing options and the sound of the Ocean was serene.
8
Alberto Rico
Sep 19, 2025
·
Stayed 5 nights
I like the view from the room the pool the beach and the staff was really nice the food was pretty good but the jacuzzi on the room did not work and the dinning on the buffet was really hot no AC
I like the view from the room the pool the beach and the staff was really nice the food was pretty good but the jacuzzi on the room did not work and the dinning on the buffet was really hot no AC
6
Athraa
Jul 2, 2025
·
Stayed 7 nights
Where do I start. For starters the AC was broken the entire stay! We brought it up to their attention 3 separate times! And they assured us it would be fixed but it never was. Terrible communication overall. Very disappointing. The room wasn’t super clean to be honest and not like the picture at all, looks more run down. One upside is that the food was pretty good, the downside is the restaurants are very poorly managed and it causes very long wait times, confusion, and frustration. The staff were okay. Overall, I’m not sure if I would come back again. Please fix your air conditioning and be more attentive to guest concerns!
Where do I start. For starters the AC was broken the entire stay! We brought it up to their attention 3 separate times! And they assured us it would be fixed but it never was. Terrible communication overall. Very disappointing. The room wasn’t super clean to be honest and not like the picture at all, looks more run down. One upside is that the food was pretty good, the downside is the restaurants are very poorly managed and it causes very long wait times, confusion, and frustration. The staff were okay. Overall, I’m not sure if I would come back again. Please fix your air conditioning and be more attentive to guest concerns!
8
Yondra Sayuri
Sep 24, 2025
·
Stayed 5 nights
Amazing experience overall at this resort! Would definitely recommend to others- staff was amazing, food choices were amazing and the view was beautiful. A couple issues we encountered was that the fridge did not keep the items in it cool. Another was that the Air conditioning unit didn’t work as well and finally, we had a hot tub in our room and sadly it didn’t Work.
Amazing experience overall at this resort! Would definitely recommend to others- staff was amazing, food choices were amazing and the view was beautiful. A couple issues we encountered was that the fridge did not keep the items in it cool. Another was that the Air conditioning unit didn’t work as well and finally, we had a hot tub in our room and sadly it didn’t Work.
6
Mustafa
Jan 16, 2026
·
Stayed 14 nights
No information about the hotel when we checked in. The room was in bad shape with some broken furnitures. Especially the bathroom needs an upgrade. The restaurants was always full with a waiting list on 1-1,5 hour and it was also not possible to make a reservation. No Carrousel bar by the water park and according to the staff it has been closed for 5 months. Also nothing to drink by the waterpark which is not good for an all inclusive hotel. We will unfortunately not choose Seadust if we go back to Cancun.
No information about the hotel when we checked in. The room was in bad shape with some broken furnitures. Especially the bathroom needs an upgrade. The restaurants was always full with a waiting list on 1-1,5 hour and it was also not possible to make a reservation. No Carrousel bar by the water park and according to the staff it has been closed for 5 months. Also nothing to drink by the waterpark which is not good for an all inclusive hotel. We will unfortunately not choose Seadust if we go back to Cancun.
6
NaKatchia
Nov 26, 2025
·
Stayed 3 nights
Upon check-in, there was no clear guidance on how to navigate the resort-not even which restaurants were open to get a bite to eat. We checked in at 10:00 pm. Many of the restaurants were closed or near closing so our options were very limited. We had a problem with the drink cooler and hot water temperature in the shower-which wasn’t addressed until the next morning. While the property seems to have been renovated, the furniture in the rooms are not upgraded.
Upon check-in, there was no clear guidance on how to navigate the resort-not even which restaurants were open to get a bite to eat. We checked in at 10:00 pm. Many of the restaurants were closed or near closing so our options were very limited. We had a problem with the drink cooler and hot water temperature in the shower-which wasn’t addressed until the next morning. While the property seems to have been renovated, the furniture in the rooms are not upgraded.
8
Alexandra
Jan 3, 2026
·
Stayed 4 nights
Great ocean view, spacious room
Great ocean view, spacious room
6
Jessica Marie
Nov 16, 2025
·
Stayed 4 nights
Room was ok no hot water, patio soor
Room was ok no hot water, patio soor
6
Nila
Aug 2, 2025
·
Stayed 4 nights
Rooms and bathroom don't have any lighting. Bathroom with out AC so it was very uncomfortable. Food was excellent and no waiting. I think that was the best part of the trip
Rooms and bathroom don't have any lighting. Bathroom with out AC so it was very uncomfortable. Food was excellent and no waiting. I think that was the best part of the trip
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AI-generated summary based on recent guest reviews
Service
Staff are often praised as friendly and helpful with families, yet service can feel uneven, with slow or unresponsive front‑desk help, understaffed bars, and pushy membership sales. Billing or check‑in problems appear in multiple reviews.
Related guest reviews
4
Roberto
Aug 3, 2025
·
Stayed 4 nights
We had a generally pleasant experience, but a very troubling situation needs to be mentioned. While sitting in the lobby, I accidentally left my wallet on a chair. Minutes later, it was gone. Luckily, I had a hidden GPS tracker inside and confirmed it never left the area. I showed security the real-time location, and after that, the wallet “magically” appeared—on the bed of a pickup truck in the parking lot, an area I never went near. All signs point to a staff member being involved, as no outside guest would have access or reason to do that. I was never shown any camera footage (they claimed the area had no coverage), and although I filed a formal report (I have a copy), I never heard back. I doubt upper management was even informed. Without the GPS, I’m sure I would’ve never recovered it. July 30 5:06-5:12pm Besides that, the hotel looks stunning, but service does not match the design. Elevators are slow, hot, overcrowded, and unreliable. Restaurant service is chaotic—untrained staff, long gaps with no open dining options, and poor customer interaction. Most staff were cold and unwelcoming, except for the entertainment team, who were truly amazing and full of energy. Honestly, the property deserves better management. The current team is ruining what could be an excellent resort.
We had a generally pleasant experience, but a very troubling situation needs to be mentioned. While sitting in the lobby, I accidentally left my wallet on a chair. Minutes later, it was gone. Luckily, I had a hidden GPS tracker inside and confirmed it never left the area. I showed security the real-time location, and after that, the wallet “magically” appeared—on the bed of a pickup truck in the parking lot, an area I never went near. All signs point to a staff member being involved, as no outside guest would have access or reason to do that. I was never shown any camera footage (they claimed the area had no coverage), and although I filed a formal report (I have a copy), I never heard back. I doubt upper management was even informed. Without the GPS, I’m sure I would’ve never recovered it. July 30 5:06-5:12pm Besides that, the hotel looks stunning, but service does not match the design. Elevators are slow, hot, overcrowded, and unreliable. Restaurant service is chaotic—untrained staff, long gaps with no open dining options, and poor customer interaction. Most staff were cold and unwelcoming, except for the entertainment team, who were truly amazing and full of energy. Honestly, the property deserves better management. The current team is ruining what could be an excellent resort.
4
Moiz Durresamin
Feb 10, 2026
·
Stayed 4 nights
Poor customer service We were charged twice on check in even though we told them the charge had gone thru on the credit card. The refund they gave was not for the whole amount and we had to go repeatedly to talk to the manager who kept saying they could not do anything and the fault was the credit card company. We wasted a lot of time and they finally agreed it was their fault but the accounting department will refund the money but not on the credit card they have on file. We were very frustrated and disappointed and had to leave for our flight without the issue being resolved. Why can’t a big resort resolve this issue promptly? We were there for 4 nights and wasted a lot of time trying to resolve this issue.Manager was not helpful and we waited a long time to even speak to him.
Poor customer service We were charged twice on check in even though we told them the charge had gone thru on the credit card. The refund they gave was not for the whole amount and we had to go repeatedly to talk to the manager who kept saying they could not do anything and the fault was the credit card company. We wasted a lot of time and they finally agreed it was their fault but the accounting department will refund the money but not on the credit card they have on file. We were very frustrated and disappointed and had to leave for our flight without the issue being resolved. Why can’t a big resort resolve this issue promptly? We were there for 4 nights and wasted a lot of time trying to resolve this issue.Manager was not helpful and we waited a long time to even speak to him.
10
mohammad
Sep 3, 2025
·
Stayed 6 nights
Its very nice place to stay with kids and the hotel its very safe and the workers are very friendly especially the manager name Adrian he is very friendly and nice person and he is really knowing what he is doing to keep the customer happy i will give a five stars to this hotel and definitely i will go back
Its very nice place to stay with kids and the hotel its very safe and the workers are very friendly especially the manager name Adrian he is very friendly and nice person and he is really knowing what he is doing to keep the customer happy i will give a five stars to this hotel and definitely i will go back
4
Remberto
Aug 20, 2025
·
Stayed 6 nights
We stayed at Seadust Cancun Family Resort and unfortunately left very disappointed. The overall atmosphere was unwelcoming—at times it felt like we were bothering the staff rather than being valued guests. Many employees seemed overworked and stretched thin, which made service inconsistent. The food was one of the biggest letdowns. Most of the buffet options were cold, repetitive, and lacking in flavor. The only restaurant we truly enjoyed was the steakhouse. For a family resort, we expected more variety and better quality. The property itself is in poor condition. Several areas have no air conditioning, which made it uncomfortable during the day. The elevators were constantly breaking down, making it difficult to get around, especially with a child. Some pool areas were dirty with visible black and green buildup, which looked like mold—very concerning for a family-friendly resort. We also felt pressured to sign up for their “Infinity Membership.” Once we declined, the friendliness and attentiveness from staff noticeably dropped. We were promised help with restaurant reservations, but none were actually made, so we had to check the list every single day just to see if we could get in. On the positive side, room service was good, and our room was cleaned daily, which we appreciated. However, this small positive was overshadowed by the many issues we experienced. Overall, the resort does not look like the pictures online and feels misleading compared to what is advertised.
We stayed at Seadust Cancun Family Resort and unfortunately left very disappointed. The overall atmosphere was unwelcoming—at times it felt like we were bothering the staff rather than being valued guests. Many employees seemed overworked and stretched thin, which made service inconsistent. The food was one of the biggest letdowns. Most of the buffet options were cold, repetitive, and lacking in flavor. The only restaurant we truly enjoyed was the steakhouse. For a family resort, we expected more variety and better quality. The property itself is in poor condition. Several areas have no air conditioning, which made it uncomfortable during the day. The elevators were constantly breaking down, making it difficult to get around, especially with a child. Some pool areas were dirty with visible black and green buildup, which looked like mold—very concerning for a family-friendly resort. We also felt pressured to sign up for their “Infinity Membership.” Once we declined, the friendliness and attentiveness from staff noticeably dropped. We were promised help with restaurant reservations, but none were actually made, so we had to check the list every single day just to see if we could get in. On the positive side, room service was good, and our room was cleaned daily, which we appreciated. However, this small positive was overshadowed by the many issues we experienced. Overall, the resort does not look like the pictures online and feels misleading compared to what is advertised.
8
Elizabeth
Aug 30, 2025
·
Stayed 5 nights
I went for a family vacation. Overall things were fun and enjoyable. My only issue is, they speak Spanish during most activities/entertainment, which leaves non Spanish speakers feeling not considered. Of course I'm aware that's the language in Mexico.
I went for a family vacation. Overall things were fun and enjoyable. My only issue is, they speak Spanish during most activities/entertainment, which leaves non Spanish speakers feeling not considered. Of course I'm aware that's the language in Mexico.
6
Mostafa
Nov 29, 2025
·
Stayed 3 nights
The receptionist at check-in was not nice at all. She forgot to give us towels cards and we had to find that out on the pool when the kids were cold and needed towels. She didn't provide any information whatsoever about the hotel amenities; food, locations, services provided - nothing. The food and beverage quality is average at best. The hotel is old with poor maintenance. I'd never come back again and don't recommend - inefficient use of money.
The receptionist at check-in was not nice at all. She forgot to give us towels cards and we had to find that out on the pool when the kids were cold and needed towels. She didn't provide any information whatsoever about the hotel amenities; food, locations, services provided - nothing. The food and beverage quality is average at best. The hotel is old with poor maintenance. I'd never come back again and don't recommend - inefficient use of money.
6
Carla Maria
Oct 18, 2025
·
Stayed 5 nights
For me this hotel is average, the hotel is not updated, there are several areas that needs maintenance and they haven't done it. The buffet area is terribly, is extremely hot, I don’t know if they dont have AC on that area, but it was so uncomfortable eating there, also they need more waiters, the buffet gets a lot of people and it was hard to get someone to help you. On the day that we arrived they offered us this coupons for activities but the catch was to assit to a breakfast, we went to the breakfast but what they really wanted is to sell us a membership and when we didn’t accept that they got upset, and technically they were saying to us just bc we live in the US we make money and we could afford the membership, we were very uncomfortable because they were kind of pressuring us, and specially the last man (a bold man) that came to us he was rude and overbearing. To be honest this is our last time that we are coming to this hotel. The only good thing that they had was the food.
For me this hotel is average, the hotel is not updated, there are several areas that needs maintenance and they haven't done it. The buffet area is terribly, is extremely hot, I don’t know if they dont have AC on that area, but it was so uncomfortable eating there, also they need more waiters, the buffet gets a lot of people and it was hard to get someone to help you. On the day that we arrived they offered us this coupons for activities but the catch was to assit to a breakfast, we went to the breakfast but what they really wanted is to sell us a membership and when we didn’t accept that they got upset, and technically they were saying to us just bc we live in the US we make money and we could afford the membership, we were very uncomfortable because they were kind of pressuring us, and specially the last man (a bold man) that came to us he was rude and overbearing. To be honest this is our last time that we are coming to this hotel. The only good thing that they had was the food.
2
shanice
Dec 14, 2025
·
Stayed 4 nights
Staff, very rude, lack good customer service especially the front desk manager and a few seemed racist until they saw cash in our hands and figure we would tip good
Staff, very rude, lack good customer service especially the front desk manager and a few seemed racist until they saw cash in our hands and figure we would tip good
2
Erick Michael
Apr 4, 2025
·
Stayed 3 nights
Terrible dining options, our whole group got food poisoning our second night from the “Big Ben steakhouse” restaurant. Our last 36-48 hours of our 4 day vacation we were confined to our room all sick. The air conditioning was not working properly, trip was a total waste of money. The buffet options were the same everyday poor quality food. Mostly slop . Elevators were extremely slow, staff was rude. Check in process was hours long with the resort focused more on selling us their timeshare vacation plan. Would not recommend this place. Broken door knobs in rooms bathroom toiletdoor would not properly close. Beach front was small not what was represented in the hotels media pictures . The restaurant options all were terrible . Like not subpar completely terrible. Pools were murky cloudy appeared dirty . If it were possible I’d request a full refund . I found nothing about this vacation enjoyable at all. 2 adults and 3 children locked in a hotel room sick from the resort food . Housekeeping banging on the door at 10:30 pm to clean the room is unacceptable as well
Terrible dining options, our whole group got food poisoning our second night from the “Big Ben steakhouse” restaurant. Our last 36-48 hours of our 4 day vacation we were confined to our room all sick. The air conditioning was not working properly, trip was a total waste of money. The buffet options were the same everyday poor quality food. Mostly slop . Elevators were extremely slow, staff was rude. Check in process was hours long with the resort focused more on selling us their timeshare vacation plan. Would not recommend this place. Broken door knobs in rooms bathroom toiletdoor would not properly close. Beach front was small not what was represented in the hotels media pictures . The restaurant options all were terrible . Like not subpar completely terrible. Pools were murky cloudy appeared dirty . If it were possible I’d request a full refund . I found nothing about this vacation enjoyable at all. 2 adults and 3 children locked in a hotel room sick from the resort food . Housekeeping banging on the door at 10:30 pm to clean the room is unacceptable as well
6
Fernando
Nov 28, 2025
·
Stayed 5 nights
Been at other all inclusive resorts, the service by the pool lacked service. The cafe, lacked staff, one person making coffee, serving ice cream. For a place this big, it needs more staff. The drinks at the pool too, it seemed like there was only one person giving out drinks the whole time. The fridge on our room wasn’t working, the lighting in the rooms needs to be a bit brighter. The sewer system in the shower doesn’t go down fast enough. Was content with the hotel, might come back. Walking out to the street and back to the lobby feels like a marathon!
Been at other all inclusive resorts, the service by the pool lacked service. The cafe, lacked staff, one person making coffee, serving ice cream. For a place this big, it needs more staff. The drinks at the pool too, it seemed like there was only one person giving out drinks the whole time. The fridge on our room wasn’t working, the lighting in the rooms needs to be a bit brighter. The sewer system in the shower doesn’t go down fast enough. Was content with the hotel, might come back. Walking out to the street and back to the lobby feels like a marathon!
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AI-generated summary based on recent guest reviews
Location
Beachfront in the Hotel Zone with easy access by bus or ride‑share and relatively close to the airport. Seaweed can limit ocean swimming at times.
Related guest reviews
6
Alexis
Jun 9, 2025
·
Stayed 4 nights
Close to the airport is the only plus, extremely hot everywhere. No AC in the hotel except for maybe 2 restaurants, and your room. The buffet area, lobby and elevators feel like an oven. We spent the whole trip sweaty. It’s one thing to be hot but you would like to enjoy your meal in a cool space. Been to a lot of different hotels in the hotel zone and this is one we will not be returning to or recommending.
Close to the airport is the only plus, extremely hot everywhere. No AC in the hotel except for maybe 2 restaurants, and your room. The buffet area, lobby and elevators feel like an oven. We spent the whole trip sweaty. It’s one thing to be hot but you would like to enjoy your meal in a cool space. Been to a lot of different hotels in the hotel zone and this is one we will not be returning to or recommending.
10
Sanela
Aug 26, 2025
·
Stayed 7 nights
We had a great time at seadust resort. We were offered their infinity membership like every new visitor but we kindly declined and told them it wasn't for us and they left us alone. We arrived early so we had to wait till check-in time for the room,but were able to use all the facilities right away. The facilities were clean, the spa service was great as well. It's easy to Uber to additional locations or use public transport for a small fee. The resort itself shows its age and could use some updates however it is kept up well. The only downside was the beach as it was full of seaweeds and unusable.
We had a great time at seadust resort. We were offered their infinity membership like every new visitor but we kindly declined and told them it wasn't for us and they left us alone. We arrived early so we had to wait till check-in time for the room,but were able to use all the facilities right away. The facilities were clean, the spa service was great as well. It's easy to Uber to additional locations or use public transport for a small fee. The resort itself shows its age and could use some updates however it is kept up well. The only downside was the beach as it was full of seaweeds and unusable.
8
Gzim
Aug 4, 2025
·
Stayed 8 nights
The beach was were bad
The beach was were bad
8
Ana
Jul 6, 2025
·
Stayed 4 nights
We really liked the hotel and all it has to offer. But the beach was not as good… Hard to get into the ocean, too much algae… Not the clean white sand shown in the pictures.
We really liked the hotel and all it has to offer. But the beach was not as good… Hard to get into the ocean, too much algae… Not the clean white sand shown in the pictures.
8
Kim
Jul 18, 2025
·
Stayed 4 nights
Seadust was everything we needed to cheer up our July. It was enough to do without leaving the resort, but if you needed to, there were things close enough that a short walk or bus ride could get you to. I would come back to this property.
Seadust was everything we needed to cheer up our July. It was enough to do without leaving the resort, but if you needed to, there were things close enough that a short walk or bus ride could get you to. I would come back to this property.
8
Francis
Aug 19, 2025
·
Stayed 5 nights
Public areas lack AC, elevators were often out of service. The food was amazing! Truly a family resort, kids everywhere! My grandson enjoyed the kids only water park. Good service, everything was spotless. Beach has a bad seaweed out break, swimming in the ocean was not very good.
Public areas lack AC, elevators were often out of service. The food was amazing! Truly a family resort, kids everywhere! My grandson enjoyed the kids only water park. Good service, everything was spotless. Beach has a bad seaweed out break, swimming in the ocean was not very good.
8
Ernesto
Jul 31, 2025
·
Stayed 4 nights
It is a good clean safe property. Great location. Beaches in Cancun are not what they used to be. Could not get in the water all 6 days we spent at the property. Food at property was always cold. But we had a good time.
It is a good clean safe property. Great location. Beaches in Cancun are not what they used to be. Could not get in the water all 6 days we spent at the property. Food at property was always cold. But we had a good time.
8
Lucy Choi Sim
Jul 16, 2025
·
Stayed 6 nights
The resort is nice. The water is blue, but the beach has a lot of sea plants. Thus, it’s not a good time to visit Cancun in summer time if you want to spend more time in beach.
The resort is nice. The water is blue, but the beach has a lot of sea plants. Thus, it’s not a good time to visit Cancun in summer time if you want to spend more time in beach.
8
Nicole
May 17, 2025
·
Stayed 3 nights
The property was under construction but was not overwhelmingly loud. This was our second stay at SeaDust with the whole family (mom, dad, and 3 kids). Since the kids are getting older now, we will have to select a different location for our next trip. The resort is great for younger kids ages up to 9, in y opinion. The food is decent. The Big Ben steakhouse was my personal favorite, as well as my family’s.
The property was under construction but was not overwhelmingly loud. This was our second stay at SeaDust with the whole family (mom, dad, and 3 kids). Since the kids are getting older now, we will have to select a different location for our next trip. The resort is great for younger kids ages up to 9, in y opinion. The food is decent. The Big Ben steakhouse was my personal favorite, as well as my family’s.
2
Erick Michael
Apr 4, 2025
·
Stayed 3 nights
Terrible dining options, our whole group got food poisoning our second night from the “Big Ben steakhouse” restaurant. Our last 36-48 hours of our 4 day vacation we were confined to our room all sick. The air conditioning was not working properly, trip was a total waste of money. The buffet options were the same everyday poor quality food. Mostly slop . Elevators were extremely slow, staff was rude. Check in process was hours long with the resort focused more on selling us their timeshare vacation plan. Would not recommend this place. Broken door knobs in rooms bathroom toiletdoor would not properly close. Beach front was small not what was represented in the hotels media pictures . The restaurant options all were terrible . Like not subpar completely terrible. Pools were murky cloudy appeared dirty . If it were possible I’d request a full refund . I found nothing about this vacation enjoyable at all. 2 adults and 3 children locked in a hotel room sick from the resort food . Housekeeping banging on the door at 10:30 pm to clean the room is unacceptable as well
Terrible dining options, our whole group got food poisoning our second night from the “Big Ben steakhouse” restaurant. Our last 36-48 hours of our 4 day vacation we were confined to our room all sick. The air conditioning was not working properly, trip was a total waste of money. The buffet options were the same everyday poor quality food. Mostly slop . Elevators were extremely slow, staff was rude. Check in process was hours long with the resort focused more on selling us their timeshare vacation plan. Would not recommend this place. Broken door knobs in rooms bathroom toiletdoor would not properly close. Beach front was small not what was represented in the hotels media pictures . The restaurant options all were terrible . Like not subpar completely terrible. Pools were murky cloudy appeared dirty . If it were possible I’d request a full refund . I found nothing about this vacation enjoyable at all. 2 adults and 3 children locked in a hotel room sick from the resort food . Housekeeping banging on the door at 10:30 pm to clean the room is unacceptable as well
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AI-generated summary based on recent guest reviews
Dining
Food quality is inconsistent: some enjoyed buffet variety and certain venues, while many found dishes bland or repetitive and drinks watered down. Expect long waits for à la carte restaurants and limited late‑night options.
Related guest reviews
2
Angel
Jun 30, 2025
·
Stayed 4 nights
Unfortunately, we went for my parents anniversary with my whole family en it was TERRIBLE. All of yhr nad reviews are TRUE. 2 hour wait time for restaurants, no AC in restaurants and buffet (it was HELL inside the hotel), bedrooms AC DONT WORK, buffet food flavorless, terrible coffee. First and last time there. We regret it SO BAD! The ONLY good thing were the amazing servers de had (shout out to Yadira and Joaquin!). Other than that, the whole experience was HORRIBLE. The pool was always crowded, no chairs available and the water was disgusting all the time. There are only around 10 chair in the beach for ALL THE HOTEL. -100000000/10 hotel.
Unfortunately, we went for my parents anniversary with my whole family en it was TERRIBLE. All of yhr nad reviews are TRUE. 2 hour wait time for restaurants, no AC in restaurants and buffet (it was HELL inside the hotel), bedrooms AC DONT WORK, buffet food flavorless, terrible coffee. First and last time there. We regret it SO BAD! The ONLY good thing were the amazing servers de had (shout out to Yadira and Joaquin!). Other than that, the whole experience was HORRIBLE. The pool was always crowded, no chairs available and the water was disgusting all the time. There are only around 10 chair in the beach for ALL THE HOTEL. -100000000/10 hotel.
8
jennifer
Nov 10, 2025
·
Stayed 3 nights
Clean room and it was very roomy! Very comfy bed & pillows. Service was friendly & fast. The coffee at breakfast was strong…not the weak usual stuff you get a most hotels. Good food at the buffet, pool bar, the steak restaurant was amazing!
Clean room and it was very roomy! Very comfy bed & pillows. Service was friendly & fast. The coffee at breakfast was strong…not the weak usual stuff you get a most hotels. Good food at the buffet, pool bar, the steak restaurant was amazing!
6
Athraa
Jul 2, 2025
·
Stayed 7 nights
Where do I start. For starters the AC was broken the entire stay! We brought it up to their attention 3 separate times! And they assured us it would be fixed but it never was. Terrible communication overall. Very disappointing. The room wasn’t super clean to be honest and not like the picture at all, looks more run down. One upside is that the food was pretty good, the downside is the restaurants are very poorly managed and it causes very long wait times, confusion, and frustration. The staff were okay. Overall, I’m not sure if I would come back again. Please fix your air conditioning and be more attentive to guest concerns!
Where do I start. For starters the AC was broken the entire stay! We brought it up to their attention 3 separate times! And they assured us it would be fixed but it never was. Terrible communication overall. Very disappointing. The room wasn’t super clean to be honest and not like the picture at all, looks more run down. One upside is that the food was pretty good, the downside is the restaurants are very poorly managed and it causes very long wait times, confusion, and frustration. The staff were okay. Overall, I’m not sure if I would come back again. Please fix your air conditioning and be more attentive to guest concerns!
8
Albertina
Aug 15, 2025
·
Stayed 6 nights
The food was not it! Soda is flat!
The food was not it! Soda is flat!
10
Crystal
Sep 9, 2025
·
Stayed 3 nights
Great Resort!! Very clean and the atmosphere was very nice. The restaurants were pretty good! Breakfast buffet was the best!
Great Resort!! Very clean and the atmosphere was very nice. The restaurants were pretty good! Breakfast buffet was the best!
2
Luis
Nov 25, 2025
·
Stayed 3 nights
It was a terrible experience at the restaurant Big Ben. They don’t take reservations — you just walk in — and there was a long waiting list. The hostess told us it would be a 1 hour and 30 minute wait, but it ended up being 2 hours and 30 minutes. When they finally sat us, the waiter rushed us to order. I asked for a glass of wine, and they brought me an empty glass. They had also run out of desserts.
It was a terrible experience at the restaurant Big Ben. They don’t take reservations — you just walk in — and there was a long waiting list. The hostess told us it would be a 1 hour and 30 minute wait, but it ended up being 2 hours and 30 minutes. When they finally sat us, the waiter rushed us to order. I asked for a glass of wine, and they brought me an empty glass. They had also run out of desserts.
8
Sandra
Jun 30, 2025
·
Stayed 6 nights
I didnt like the fact that the resturants were always fully booked with waiting times of over an hr. The only other option for fiod was the buffet, which i got tired of eating after a few days
I didnt like the fact that the resturants were always fully booked with waiting times of over an hr. The only other option for fiod was the buffet, which i got tired of eating after a few days
6
Carla Maria
Oct 18, 2025
·
Stayed 5 nights
For me this hotel is average, the hotel is not updated, there are several areas that needs maintenance and they haven't done it. The buffet area is terribly, is extremely hot, I don’t know if they dont have AC on that area, but it was so uncomfortable eating there, also they need more waiters, the buffet gets a lot of people and it was hard to get someone to help you. On the day that we arrived they offered us this coupons for activities but the catch was to assit to a breakfast, we went to the breakfast but what they really wanted is to sell us a membership and when we didn’t accept that they got upset, and technically they were saying to us just bc we live in the US we make money and we could afford the membership, we were very uncomfortable because they were kind of pressuring us, and specially the last man (a bold man) that came to us he was rude and overbearing. To be honest this is our last time that we are coming to this hotel. The only good thing that they had was the food.
For me this hotel is average, the hotel is not updated, there are several areas that needs maintenance and they haven't done it. The buffet area is terribly, is extremely hot, I don’t know if they dont have AC on that area, but it was so uncomfortable eating there, also they need more waiters, the buffet gets a lot of people and it was hard to get someone to help you. On the day that we arrived they offered us this coupons for activities but the catch was to assit to a breakfast, we went to the breakfast but what they really wanted is to sell us a membership and when we didn’t accept that they got upset, and technically they were saying to us just bc we live in the US we make money and we could afford the membership, we were very uncomfortable because they were kind of pressuring us, and specially the last man (a bold man) that came to us he was rude and overbearing. To be honest this is our last time that we are coming to this hotel. The only good thing that they had was the food.
2
Erick Michael
Apr 4, 2025
·
Stayed 3 nights
Terrible dining options, our whole group got food poisoning our second night from the “Big Ben steakhouse” restaurant. Our last 36-48 hours of our 4 day vacation we were confined to our room all sick. The air conditioning was not working properly, trip was a total waste of money. The buffet options were the same everyday poor quality food. Mostly slop . Elevators were extremely slow, staff was rude. Check in process was hours long with the resort focused more on selling us their timeshare vacation plan. Would not recommend this place. Broken door knobs in rooms bathroom toiletdoor would not properly close. Beach front was small not what was represented in the hotels media pictures . The restaurant options all were terrible . Like not subpar completely terrible. Pools were murky cloudy appeared dirty . If it were possible I’d request a full refund . I found nothing about this vacation enjoyable at all. 2 adults and 3 children locked in a hotel room sick from the resort food . Housekeeping banging on the door at 10:30 pm to clean the room is unacceptable as well
Terrible dining options, our whole group got food poisoning our second night from the “Big Ben steakhouse” restaurant. Our last 36-48 hours of our 4 day vacation we were confined to our room all sick. The air conditioning was not working properly, trip was a total waste of money. The buffet options were the same everyday poor quality food. Mostly slop . Elevators were extremely slow, staff was rude. Check in process was hours long with the resort focused more on selling us their timeshare vacation plan. Would not recommend this place. Broken door knobs in rooms bathroom toiletdoor would not properly close. Beach front was small not what was represented in the hotels media pictures . The restaurant options all were terrible . Like not subpar completely terrible. Pools were murky cloudy appeared dirty . If it were possible I’d request a full refund . I found nothing about this vacation enjoyable at all. 2 adults and 3 children locked in a hotel room sick from the resort food . Housekeeping banging on the door at 10:30 pm to clean the room is unacceptable as well
6
Darlene
Jan 19, 2026
·
Stayed 3 nights
Food needs to be improved but drinks were good!
Food needs to be improved but drinks were good!
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AI-generated summary based on recent guest reviews
10
evelyn
last week
·
Stayed 4 nights
The hotel looks like it has been upkept and remodeled. I had a great time staying here. The website gives you all the details of everything available to do at the resort. The food was average to good, depending on the day, some days it was great and other days it felt like the food had been heated for a long time. The activities were fun but heads up that they are randomly canceled without notice. The staff pressure a bit to listen to a time share presentation and offer quite a few perks. It is not at the north side of the Zona hotelera so travel to places there can be a good 15 minute drive. The hotel is constantly being cleaned, so it's always looking sharp. Bring a tumbler yeti for your bar drinks, because the cups they offer are a bit too small - but unlimited refills though. The great part of this, compared to other hotels, is that you DO not have to pre-book at the individual restaurants, its a first come first serve reservation type. I really enjoyed my time here.
The hotel looks like it has been upkept and remodeled. I had a great time staying here. The website gives you all the details of everything available to do at the resort. The food was average to good, depending on the day, some days it was great and other days it felt like the food had been heated for a long time. The activities were fun but heads up that they are randomly canceled without notice. The staff pressure a bit to listen to a time share presentation and offer quite a few perks. It is not at the north side of the Zona hotelera so travel to places there can be a good 15 minute drive. The hotel is constantly being cleaned, so it's always looking sharp. Bring a tumbler yeti for your bar drinks, because the cups they offer are a bit too small - but unlimited refills though. The great part of this, compared to other hotels, is that you DO not have to pre-book at the individual restaurants, its a first come first serve reservation type. I really enjoyed my time here.
8
Alyse
Jul 23, 2026
·
Stayed 2 nights
We had a fabulous couple of days with our four kids. Bernardo was so funny and particularly made our experience better. The staff was nice the food was good. Building itself a bit dated but overall clean and enjoyable. Safe for families!
We had a fabulous couple of days with our four kids. Bernardo was so funny and particularly made our experience better. The staff was nice the food was good. Building itself a bit dated but overall clean and enjoyable. Safe for families!
8
Yvette R
Jun 16, 2026
·
Stayed 9 nights
Nice resort do wish the food was hotter other wise great older resort food was great though
Nice resort do wish the food was hotter other wise great older resort food was great though
10
Cesar Eduardo
Jun 16, 2026
·
Stayed 3 nights
Good
Good
10
Samir
Jun 16, 2026
·
Stayed 9 nights
Perfect place for families with kids
Perfect place for families with kids
Property Policies
Check-in
Check-out
From 15:00 to 23:30
Before 12:00
FAQs about Seadust Cancun Beach Resort - All Inclusive
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking height restrictions apply.
Is breakfast offered at the hotel?
Yes, breakfast is available, and guests can enjoy it in the room. Specific details regarding the type and cost of breakfast are not provided.
Does the hotel allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 15:00 until 23:30, and check-out is at 12:00. Early check-in and late check-out may be available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas, though specific details on room accessibility are not provided.
What is the location of the hotel in relation to nearby attractions?
The hotel is located in Cancun's Hotel Zone, within a 15-minute walk of La Isla Shopping Mall and Hotel Zone Beaches. It is approximately 4.1 miles from Delfines Beach and 14.6 miles from Moon Palace Golf Club.
Does the hotel have a swimming pool?
Yes, the property features 3 outdoor swimming pools, including a children's pool. The pools are seasonal and operational hours are not specified.
Are children allowed at the hotel?
Yes, children are allowed at the property. The minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property does not specify whether cribs or extra beds are available. Guests are encouraged to inquire directly with the property for specific needs.
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Instant AI responses are based on hotel information
Considering this hotel for your Cancun trip?
What do room rates usually look like at Seadust Cancun Beach Resort - All Inclusive in Cancun?
Over the next 60–90 days, room rates at Seadust Cancun Beach Resort - All Inclusive in Cancun typically land around $262 a night for two guests, ranging from $242 to $283.
When is it least crowded at Seadust Cancun Beach Resort - All Inclusive?
Visits to Seadust Cancun Beach Resort - All Inclusive in Cancun are quietest in August, with demand dropping sharply after July; September is the busiest month. Plan for lighter crowds in late summer if you prefer a calmer stay.
Which month has the lowest rates at Seadust Cancun Beach Resort - All Inclusive?
September is the cheapest month to stay at Seadust Cancun Beach Resort - All Inclusive in Cancun, averaging $241 a night, while March is the priciest at $384. September’s lower rates arrive just after the August lull, so the quietest month differs from the cheapest.
What attractions and travel styles suit Seadust Cancun Beach Resort - All Inclusive?
Seadust Cancun Beach Resort - All Inclusive in Cancun sits in Quintana Roo close to Hotel Zone Beaches, La Isla Shopping Mall and the Maya Museum of Cancun, making it convenient for beach days and cultural outings. The property appeals especially to families and couples and aligns with beach, family and spa/relaxation itineraries.
How does the nightly price at Seadust Cancun Beach Resort - All Inclusive in Cancun compare to recent weeks?
The current price at Seadust Cancun Beach Resort - All Inclusive in Cancun is $198 per night for 2 guests, which is low for this hotel: about 35% below its $298 average over the last 60 days. Most nights over that period fell between $238 and $373.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 201.03942400817868USD
- 2026-09-19: 200.80469650726317USD
- 2026-09-20: 200.89587034835813USD
- 2026-09-21: 200.89587034835813USD
- 2026-09-22: 198.7858646987915USD
- 2026-09-23: 198.7858646987915USD
- 2026-09-24: 198.75105USD
- 2026-09-25: 198.14536890335083USD
- 2026-09-26: 199.38072974853515USD
- 2026-09-27: 198.11167612838744USD
- 2026-09-28: 199.38072974853515USD
- 2026-09-29: 199.38072974853515USD
- 2026-09-30: 199.38072974853515USD
- 2026-10-01: 218.95784476776123USD
- 2026-10-02: 218.88630459365842USD
- 2026-10-03: 218.83662440414426USD
- 2026-10-04: 207.3960340576172USD
- 2026-10-05: 207.3960340576172USD
- 2026-10-06: 207.3960340576172USD
- 2026-10-07: 207.3960340576172USD
- 2026-10-08: 207.3960340576172USD
- 2026-10-09: 207.3960340576172USD
- 2026-10-10: 207.3960340576172USD
- 2026-10-11: 207.3960340576172USD
- 2026-10-12: 225.43048628311155USD
- 2026-10-13: 207.3960340576172USD
- 2026-10-14: 207.3960340576172USD
- 2026-10-15: 219.41899052124023USD
- 2026-10-16: 219.41899052124023USD
- 2026-10-17: 219.41899052124023USD
- 2026-10-18: 207.3960340576172USD
- 2026-10-19: 219.2731579536438USD
- 2026-10-20: 219.29620998229979USD
- 2026-10-21: 219.29620998229979USD
- 2026-10-22: 219.2731579536438USD
- 2026-10-23: 207.3960340576172USD
- 2026-10-24: 231.73547030639648USD
- 2026-10-25: 219.29620998229979USD
- 2026-10-26: 219.2731579536438USD
- 2026-10-27: 219.2731579536438USD
- 2026-10-28: 231.6539905883789USD
- 2026-10-29: 219.50916514892577USD
- 2026-10-30: 207.3960340576172USD
- 2026-10-31: 207.3960340576172USD
- 2026-11-01: 247.51066595306395USD
- 2026-11-02: 247.53873157882688USD
- 2026-11-03: 247.51066595306395USD
- 2026-11-04: 247.77314353866575USD
- 2026-11-05: 260.5219671890259USD
- 2026-11-06: 272.5203990989685USD
- 2026-11-07: 265.0535402412414USD
- 2026-11-08: 247.47302891464233USD
- 2026-11-09: 254.48596440353393USD
- 2026-11-10: 279.53379036941527USD
- 2026-11-11: 254.48596440353393USD
- 2026-11-12: 254.48596440353393USD
- 2026-11-13: 272.5203990989685USD
- 2026-11-14: 272.5203990989685USD
- 2026-11-15: 254.48596440353393USD
- 2026-11-16: 254.48596440353393USD
- 2026-11-17: 254.48596440353393USD
- 2026-11-18: 254.48596440353393USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: MXN 4000 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Onsite parties or group events are strictly prohibited
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Kids Club
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis Courts
Private beach
Golf Course (nearby)
Beach (Nearby)
Karaoke
Billiards
Golf (miniature)
Playground
Child Pool
Pool Outdoor
Live Music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi