TownePlace Suites Jacksonville Airport

The property is great with a nice friendly staff. Rooms are clean with nice views. Weight room was nice and clean no gym smell with new equipment.

Selected this place as our team hotel and it was by far the best hotel we have stayed as a team. Everything was clean and all essential kitchen items were available in the room. Another plus was the breakfast as we stayed there for 7 days and it changed daily. Great variety every morning. The hotel is only 7 minutes from the airport and has 24hr free shuttle. Located very close to a shopping center and many restaurants.

Excellent hotel. Large rooms with full kitchen, comfortable beds, a restaurant within walking distance, super clean, hot breakfast, nice fitness room; we couldn't ask for anything more.

Nice hotel: Friendly staff. Airport transfer available free of charge.

Hotel was clean and conveniently located to the airport. Staff was friendly and helpful and the shuttle to the airport was great!

Great hotel and staff! The option to park your vehicle at the hotel while you travel is the best bargain ever! With a free shuttle service 24/7!

This was a very pleasant stay! Staff was friendly, breakfast bar was excellent, and facilities were first rate. Be careful, however, if you take the van to the airport. Without paying much attention, I got on the one that went to the cruise ship. Fortunately, the staff brought me to the airport immediately and I had plenty of time to catch my flight. No one's fault but my own!

Excellent option for an airport hotel. The room was spacious and clean and the kitchen was handy. Staff was consistently friendly and helpful and the gym was well stocked and open 24 hours. Lobby was nice and the breakfast was excellent. No complaints, really!

Great clean hotel close to the airport with free 24/7 shuttle to/from the airport. Spacious room, comfortable bed, good water pressure in the shower. My room had a full kitchen, not sure if that is for all rooms or not. Oh, and a great breakfast is included!

Quick and easy check in. Convenient transportation from the airport. Nice, clean rooms.

Stayed here prior to a cruise with family. Breakfast was good, there are restaurants within walking distance, everything was clean and comfortable.

Extremely clean!

Everything being brand new and the staff being very accommodating made an overall positive experience. I do not for see this hotel staying nice, though, as there were many problems in both the first room we stayed in and the next one we had to moved into. Namely, both were clean as they have only been open 2 weeks. However, the cleaning staff and previous guests are not cleaning nor taking care of serious problems. First room: no working fridge, shower handle broken, no bags, and huge ant problem. Second room, gum plastered and dried into the carpet. Everything I had reported to front desk staff was graciously received and noted to not be held against me. They courteous and kind, doing their best to make our stay as well as could be. Fees were weird and not transparent with manager almost never available. Other residents were unruly often. Do I believe the overall experience was bad, no. But, not best I have stayed in.

Had to change rooms due to dirty sheets Second room had door lock issues and ac problems Not comfortable here

Very clean property. Friendly staff. Great location.

The hotel stay was for a business trip. It was very clean and nice. It was close to the airport and made traveling easier.

Conveniently close to airport. However, property looks worn down for being a new construction. Also, Cleanliness not the best.

Excellent Hotel, Clean, Modern. Good Breakfast. I will stay there again for sure.

Clean room, good breakfast and convenient to shopping and restaurants

It was perfect and the cleanest hotel I have ever stayed in.

Very nice! Mini apartment style. Full size fridge, mini dishwasher and complete with utemsils. Bed was so comfortable. Very clean, no smell at all. Breakfast was delicious!

Super nice facility! Great seafood and steak restaurant right next door. Room was amazing. Huge and comfortable. Highly recommend. Will stay here again next trip.

Stay was great. Staff was friendly, breakfast was good and hotel was clean. My only complaint is the AC. It can only go to 68/69 but in the summer that isn’t cool enough. The room got very overnight.

The hotel is newly built—only one year old. It is clean and modern and has a nice kitchenette with fully stocked pots, pans, dishes, and utensils. I will stay again.

Great room clean and spacious. Be aware the restaurant next door has very loud music in the weekends. Ask for a room farthest away from that restaurant of you go to sleep before 10 pm.

One of the nicest hotels I’ve stayed in! Friendly staff, room was clean and beautiful, breakfast was excellent, however at night the restaurant next door played very loud music until about midnight so bring earplugs if you have to be up early

Brand new hotel. Rooms are spacious, mini- kitchen in each room.

It felt like your own little apartment

As a new hotel, they seem to have used a lot of research to put all the amenities and details into our room: 1. An ample towel rack system in the bathroom. 2. More than one place to hang towels or toiletry bags. 3. More than one light in the bathroom. 4. A drawer on the bathroom vanity. 5. A barn door, ADA shower enclosure, with the shower control on the far wall, so that you don't have to jump from under the shower head and get splashed with cold water! 6. The trio of baths liquids, mounted on the wall: shampoo, conditioner, body wash. 7. Under counter lights in the kitchenette and a tiny dishwasher. 8. A modern, digital thermostat. 9. Double AC and USB outlets at the desk, as well as a cubby under the desk surface and a backlight. The desk chair also had an adjustable height - - a perk for us short folk! 10. Wall outlets that were at least four feet off the ground, in multiple places of the room, for everyone who needs to plug in their tech. No more searching behin tod the bed for an outlet! 11. A key card/light system at the door, so that you have less chance of forgetting your card. 12. A lighted closet system, from The Container Store, with pull out drawers. 13. Double AC/USB outlets on the night tables. 14. Both a Gideon Bible and a Book of Mormon. 15. A couch on high legs, so that you can tuck shoes under it. 16. A nesting, space saving coffee table and footstool. 17. Parking on the back side, for those of us who want to see our vehicle at all times.

Very clean and nice suites, mine had a full kitchen which I did not expect! Great stay.

Wonderful. They were so busy at check in but were still fast, professional and kind. No issues or complaints - only compliments!

Great stay. Serenity started it off being personable, respectful and efficient at check-in. Room was outstanding. Dining/shopping options close by. Perfect place if flying out of JAX.

Front desk was very polite, professional and kind all week

Everything was neat and clean and the breakfasts in the mornings were awesome and the staff was very sweet. The transport shuttle guys were also super accommodating and friendly. I definitely look forward to visiting again!

The place was nice. But they tried not to honor my booking through Hotels.com which had to get involved to resolve the issue.

Loved the girls at the desk. Mindy and Jackie were awesome. Anytime we had a question they were always so helpful. Will stay there again.

Professional and courteous front desk staff, clean facilities, comfortable beds and close to airport and restaurant s.

The front desk clerk was so warm, friendly and helpful. The room was clean and comfortable. Would absolutely stay here again.

Cancelled our reservation without notice and gave it away to someone else, didn’t even call to notify

The fire alarm started chirping loudly every 15 seconds at 2am. When I went down at 5am there was no one at the front desk and upon checkout the response was “too bad”

It was new when I stayed in August 2024. Lots of restaurants and stores within a mile.

Great stay. Serenity started it off being personable, respectful and efficient at check-in. Room was outstanding. Dining/shopping options close by. Perfect place if flying out of JAX.

We had a short two night stay which made the location very convenient to the airport. The room was quiet, clean and comfortable.

The suite was nice and clean. The staff was amazing and extremely friendly. All of the amenities were great. They had a laundry room for guests, which was very nice. The gym was clean. The hotel had breakfast every morning. It was okay, nothing to write home about. The hotel was a true 5 min drive to the airport. The one negative is most of the attractions downtown are ~20-30mins from the hotel. Our goal was Everbank stadium and other attractions, which was a nice 16 mins from the hotel. One last thing, whenever you leave the property if you do not want to take that awful U-turn, take a right out of the lot and just drive the extra 5 minutes around the block to Max Leggett Parkway. All in all a great stay.

Great room clean and spacious. Be aware the restaurant next door has very loud music in the weekends. Ask for a room farthest away from that restaurant of you go to sleep before 10 pm.

Great place to stay, quiet, cozy and clean. Easy check in and out. Next to highway so very convenient for us that stayed in middle of our trip to south Florida. You don’t get into Jacksonville’s traffic which is great. Breakfast was descent and made the early morning trip convenient. Will definitely stay there again!

The hotel stay was for a business trip. It was very clean and nice. It was close to the airport and made traveling easier.

One of the nicest hotels I’ve stayed in! Friendly staff, room was clean and beautiful, breakfast was excellent, however at night the restaurant next door played very loud music until about midnight so bring earplugs if you have to be up early

The staff was friendly, and the room was clean and well appointed. Close to airport, restaurants, and shopping.

Good clean place. Bar across street was loud and could hear when trying to sleep.

Friendly staff and very clean rooms. The breakfast was nice. They had omelets, sausage, cereal, oatmeal and make tour own waffles.

We will come back to this hotel. It’s so clean and the room so spacious. Beds are good. Breakfast has a really, really good choice and is well presented.

Selected this place as our team hotel and it was by far the best hotel we have stayed as a team. Everything was clean and all essential kitchen items were available in the room. Another plus was the breakfast as we stayed there for 7 days and it changed daily. Great variety every morning. The hotel is only 7 minutes from the airport and has 24hr free shuttle. Located very close to a shopping center and many restaurants.

Staff was friendly and easy access to various restaurant. The breakfast buffet could be improved.

Great breakfast

Great one night stay! Comfortable beds…easy access as we were traveling from FL to NC. Breakfast was excellent.

Our room was fantastic. Very clean, nice bed linens the room itself was on the 1st floor and so spacious! Everything is modern and very high end feeling. Complimentary breakfast was great. Make your own waffles, coffee bar, egg muffins, sausage and juices. Highly recommend staying here

Perfect room, large and clean, but the breakfast options were disgusting and only had 1 waffle iron working…had to wait in line for a waffle and meanwhile they tore down the rest of the “buffet” right at 9 even though several people were waiting for food.

Excellent Hotel, Clean, Modern. Good Breakfast. I will stay there again for sure.

Clean room, good breakfast and convenient to shopping and restaurants