Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Is breakfast offered at the hotel?

Breakfast is not specifically mentioned, but guests can grab a bite from the grocery/convenience store.

Does the hotel allow pets?

Pets are allowed with a fee of USD 50 per pet, which may vary based on length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is located in the business district of Glen Allen, within a 15-minute drive of Short Pump Town Center and the University of Richmond. It is approximately 11.5 miles from Virginia Commonwealth University and 11.8 miles from Richmond Raceway.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Candlewood Suites Glen Allen-Short Pump Hotel in Richmond

Average nightly price at Candlewood Suites Glen Allen-Short Pump by month, last 12 months (USD)
Month	Average price
January	US$97
February	US$107
March	US$118
April	US$112
May	US$137
June	US$123
July	US$112
August	US$107
September	US$100
October	US$110
November	US$109
December	US$93

What guests think

Candlewood Suites Glen Allen-Short Pump draws consistent praise for friendly staff, clean and quiet, spacious suites with full kitchens, and a convenient Short Pump location near shops and restaurants, offering good value for short or extended stays.

Many note free laundry and easy parking, while the pet-friendly setup and 24/7 coffee are appreciated. Common drawbacks include dated or worn rooms and facilities, occasional smoke or odor issues, and maintenance problems such as inconsistent hot water, noisy or weak HVAC, and aging TVs. There is no breakfast, but numerous dining options are within walking or short driving distance. Overall, expect a practical, apartment-style stay with strong service and tradeoffs in polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free guest laundry, ample parking, and 24/7 lobby coffee are appreciated; the property is pet friendly. Some facilities appear worn, and one review noted nonworking exercise machines and a run-down barbecue area.

Related guest reviews

10

Paulette

1 Aug 2023

·

Stayed 2 nights

We loved having the mini kitchen with dishes and appliances. After being on the road for over a month, we were tired of eating out. The Stewart’s Farmers Market nearby was awesome. Free washer/dryer was so convenient. We will stay at a Candlewood hotel again!

10

Robert

20 Aug 2023

·

Stayed 1 night

Free parking and WiFi

10

Michelle

14 Jul 2025

·

Stayed 2 nights

Staff were awesome. Room was clean. Plenty of parking on site and stores nearby.

4

Jacqueline

25 Jul 2025

·

Stayed 5 nights

The hotel is in dire need of an upgrade in the rooms, kitchen and bathrooms. I had stains on the countertop in my kitchen and the air conditioning unit was leaking. My room door latch would not work and the door coming in the the parking lot on the 1st floor was always open meaning anyone could walk into the hotel unnoticed The exercise machines did not work. Basically the hotel is in desperate need of renovations

10

Tanzania

25 Aug 2024

·

Stayed 1 night

This hotel was very nice! The room was clean, spacious, smelled great and was comfy. The hotel is pet friendly so I was amazed at how clean it smelled, even the elevator! There is a kitchen in the room with a full size fridge, microwave, dishwasher, and stove top. There were even dishes in the room. The bathroom was beautiful and came equipped with a full size Dove shampoo, conditioner and body wash in the shower. There were great amenities too. To have FREE laundry facilities is rare. I will 100% be visiting Candlewood Suites again.

8

Elena

24 Jul 2024

·

Stayed 1 night

Easy parking, good location, quiet neighborhood, clean room with everything you need

10

Mary

16 Aug 2023

·

Stayed 2 nights

Liked the free laundry service, kitchen and cleanliness of the room. Up to date amenities and felt very safe. Will stay here again for extended stays

10

Gouthum

17 Sept 2024

·

Stayed 6 nights

Great stat overall. Barbecue and facilities slightly run down and dirty. Great staff and location. Would stay again.

8

Pranay

7 Apr 2024

·

Stayed 1 night

Our family if 5 adults had three rooms for an event nearby. The place was clean, rooms were big, the mattress was great and the service at the front desk was friendly and professional - definitely a place to stay if in the neighborhood. They had 24/7 coffee & tea in the lobby by the front desk. They had plenty of onsite parking in a good neighborhood.

10

Scott

11 Jun 2024

·

Stayed 1 night

A great place to stay! Even free laundry, how can you beat that!

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Cleanliness

Many guests describe rooms and common areas as clean and quiet. However, recurring reports mention odors (smoke or weed), occasional mold or pests, and some worn or stained elements.

Related guest reviews

4

Elizabeth

2 Apr 2023

·

Stayed 2 nights

The room smelled of mold. Since they were sold out I couldn’t move to another room. So I clean to cover the mold smell. Inside closet wall was dirty, paint cracked and peeling by the tub, bathroom shelf has seen better days, crude around dishwasher door (which I cleaned) and lastly the so called new beds have no support. You just sink. I woke up very achy. It’s the little things that show clean you really are.

10

Jennifer R.

29 May 2023

·

Stayed 1 night

Very clean and well done. Got good and quiet sleep.

4

Annette

6 Jun 2024

·

Stayed 1 night

Cleanliness of the room and bathroom needs improving.

10

Karen

25 Nov 2025

·

Stayed 2 nights

Front desk agent was friendly. The hotel and room were clean and quiet.

10

Zachary

4 Jun 2024

·

Stayed 1 night

Very clean, great staff, very nice rooms, located in great area.

10

FREDDIE

18 Aug 2024

·

Stayed 2 nights

The property was clean and quiet. I was able to rest well.

10

David

31 Mar 2024

·

Stayed 2 nights

Extremely clean, affordable and convenient

10

Keisha

24 Jun 2024

·

Stayed 1 night

Clean

10

Valerie A

20 Jul 2025

·

Stayed 2 nights

Great layout. Kitchen very user friendly. Staff helpful and kind. Would stay here again.

10

Charles

22 Apr 2025

·

Stayed 2 nights

Very clean

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious and quiet with full kitchens and comfortable beds, suiting extended stays. Some guests note dated furnishings, noisy or weak HVAC, limited blackout, and older TVs without streaming.

Related guest reviews

10

Terrence

3 Sept 2025

·

Stayed 1 night

It was a great stay and we were very comfortable with the room!

10

Jennifer

16 Aug 2025

·

Stayed 1 night

Room was clean, spacious, and well maintained. Perfect set up for extended stay.

6

Elsha

23 Jul 2024

·

Stayed 2 nights

My stay was just OK. The AC and the fridge were very noisy and the room lacked blackout curtains so I was awakened with the sun every morning.

10

Alicia

4 Aug 2024

·

Stayed 2 nights

Overall a very nice hotel. Very clean room and in a convenient location. Literally walking distance to several stores and restaurants. Or 5 min to things in driving distance. The staff was very helpful and accommodating. The only problem I had was that the t.v. In the room was not a smart t.v. with streaming so we had to go out to buy a hook up for the t.v. so that we could stream. Had I known ahead of time I would have brought my fire stick from home and saved a few bucks but it was ok.

8

David

17 Aug 2024

·

Stayed 1 night

Bed reasonably comfy- bed pillows very good! AC worked well but pretty loud. Staff friendly. FYI Rooms are tiled not carpeted. Checked for bed bugs, all clean; Was good enough for a 12 hr stay!

8

john

26 Sept 2023

·

Stayed 3 nights

Room is good size and a good deal for the price. Staff is very nice. Free coffee 24x7. Location is very good. The room was very quiet and had a lot of amenities s the only negative is that the room and furnishings are dated. With a little upgrade it could be great.

8

Salvatore L.

16 Aug 2024

·

Stayed 1 night

Rooms look a bit dated, but adequate overall.

6

Latisha

28 Jan 2025

·

Stayed 1 night

When it’s time to chill in the room and wind down the televisions could use a definite upgrade. There were no streaming platforms or Roku. It would also be great if they served breakfast.

10

Tamika

18 Dec 2023

·

Stayed 2 nights

Our stay was quiet and comfortable.

8

Virginia L.

28 Mar 2023

·

Stayed 2 nights

Some age to the bathroom facilities but overall clean room, comfortable beds. Refrigerator icemaker was loud at night but can be turned off. Pleasant stay but no extra frills.

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Service

Service is frequently praised as friendly, welcoming, and accommodating. A few guests reported poor handling or follow-up on issues, including overbooking and hot-water problems.

Related guest reviews

4

heather

18 Mar 2024

·

Stayed 2 nights

We had no hot water and had to take freezing cold showers. We were told there was nothing they could do about it because we went through hotels.com so they refused to help us with any chance of being refunded. It is not clean. Not comfortable and definitely not meant for two people. Terrible customer service and will never go back.

10

Georgia

16 Feb 2025

·

Stayed 1 night

Staff is very friendly, efficient and available. We just stayed one night but with the kitchenette and plenty of workspace i see that it would be good for multiple day stays for work. Nothing fancy, just good basic comfy usable space. My only suggestion is this: there are 4 sleeping pillows on the bed and they are all pretty firm. It would be great if two of them were soft.

10

Michelle

14 Jul 2025

·

Stayed 2 nights

Staff were awesome. Room was clean. Plenty of parking on site and stores nearby.

2

troye

10 Jul 2025

·

Stayed 1 night

3rd party availability was not updated & I pd for a room when none were available. I got to town in the evening, Uber’d to the hotel, for them to tell me there were no rooms available. Desk clerk: “We don’t know how it happened that you were even ABLE to book thru 3rd party. There’s a holiday inn across the street but unlikely they’ll have a room bc there’s an EVENT here in town!” And she let me walk out to figure it out. No follow-up today from management (as yet, 3pm next day). No calls, no emails, no nothing. No mention made of trying to rectify this error from a customer satisfaction perspective. I am very disappointed. IMO more should have been done during the scramble to find lodging and now after the fact.

10

Caroline

10 Mar 2024

·

Very nice, comfortable, clean room and super friendly staff.

10

LESLIE

11 Dec 2024

·

Stayed 2 nights

Great crew there. Very helpful.

10

Lindsey

15 Mar 2024

·

Stayed 4 nights

The front desk staff was super friendly and amazing! If i needed anything extra they didn’t hesitate to provide

8

Jeniece Rochelle

21 Jul 2025

·

Stayed 6 nights

Asst. manager Aerie was extremely friendly, upbeat, and helpful! Location was convenient to restaurants and shopping.

2

KIM

27 May 2024

·

Stayed 1 night

There was no hot water. I came in to shower for bed from the day and there was no hot water and empty soap shower dispenser. The front desk said they will look into it -IN THE MORNING-

10

Scott G.

24 Mar 2023

·

Stayed 1 night

Great service, Nora and Z, will be back

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AI-generated summary based on recent guest reviews

Location

Convenient Short Pump location near shopping, groceries, and restaurants, with easy access to major roads. Many note a quiet, safe-feeling area and some walkability.

Related guest reviews

10

Guha

3 Oct 2024

·

Stayed 1 night

Great place to stay. Convenient. Clean. Friendly front staff. Accessible to Washington DC. Great local restaurants.

8

Scott

29 Mar 2024

·

Stayed 2 nights

Great room in the heart of the Short Pump shopping area. Hotel is showing some wear, but the room was clean and the staff is very friendly.

8

Samuel

15 Jun 2025

·

Stayed 1 night

Convenient spot north of Richmond.

8

Wagner

31 Mar 2025

·

Stayed 3 nights

Friendly staff. Near (walking distance) from everything Grocery stores, shopping, lunch/dinner etc

8

Paul

21 Jan 2024

·

Stayed 1 night

Very convenient to Short Pump mall area. Tom Leonards right next door. Staff very nice. Suite clean bit slightly dated.

10

Rodney

3 Aug 2025

·

Stayed 1 night

Convenient to interstate. Great dining options nearby. Quiet.

8

Elena

24 Jul 2024

·

Stayed 1 night

Easy parking, good location, quiet neighborhood, clean room with everything you need

8

Jeniece Rochelle

21 Jul 2025

·

Stayed 6 nights

Asst. manager Aerie was extremely friendly, upbeat, and helpful! Location was convenient to restaurants and shopping.

10

Zachary

18 Jul 2024

·

Stayed 1 night

Second stay here, very welcoming staff, clean, located in a great area.

10

Stan

4 Aug 2023

·

Stayed 1 night

Safe & convenient area.

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Dining

No breakfast is provided, but in-room kitchens support self-catering and there is a small lobby market. Guests highlight many nearby dining options.

Related guest reviews

10

Paulette

1 Aug 2023

·

Stayed 2 nights

We loved having the mini kitchen with dishes and appliances. After being on the road for over a month, we were tired of eating out. The Stewart’s Farmers Market nearby was awesome. Free washer/dryer was so convenient. We will stay at a Candlewood hotel again!

8

Scott

29 Mar 2024

·

Stayed 2 nights

Great room in the heart of the Short Pump shopping area. Hotel is showing some wear, but the room was clean and the staff is very friendly.

10

James

9 Aug 2023

·

Stayed 1 night

Thought it was equivalent to much more expensive hotels, and liked the kitchen - refrigerator, sink, microwave, etc.

8

Wagner

31 Mar 2025

·

Stayed 3 nights

Friendly staff. Near (walking distance) from everything Grocery stores, shopping, lunch/dinner etc

10

Rodney

3 Aug 2025

·

Stayed 1 night

Convenient to interstate. Great dining options nearby. Quiet.

10

Alice

13 Jun 2023

·

Stayed 1 night

The room was nice sized and comfortable and clean. The towels were super soft and absorbent. It had a full sized fridge and and dishes, etc. No breakfast served as it had a kitchenette.

6

Latisha

28 Jan 2025

·

Stayed 1 night

When it’s time to chill in the room and wind down the televisions could use a definite upgrade. There were no streaming platforms or Roku. It would also be great if they served breakfast.

10

Bianca

2 Mar 2025

·

Stayed 1 night

The room was clean and the bed was comfortable. For the price, overall, it was a good deal. I thought they had a continental breakfast but they don’t. Although they have a mini store to buy items. Evidently this is an extended stay hotel which I wasn’t aware of. But I’d stay again with bringing more snacks along as there is a full kitchen in your room.

10

Scherrelle

29 Jun 2024

·

Stayed 14 nights

Clean and comfortable stay. Excellent dining options in the area.

8

R

13 Apr 2025

·

Stayed 1 night

Has great dining options and shops within walking distance. Refrigerator in room noisy (probably older), wood flooring needed cleaning. Staff was very pleasant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $132	9 $98	10 $98	11 $98	12 $98	13 $126	14 $126
15 $103	16 $116	17 $112	18 $116	19 $128	20 $124	21 $128
22 $104	23 $112	24 $116	25 $124	26 $132	27 $120	28 $120
29 $104	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
		1 $108	2 $112	3 $120	4 $112	5 $112
6 $104	7 $108	8 $112	9 $116	10 $116	11 $108	12 $108
13 $104	14 $108	15 $108	16 $116	17 $116	18 $108	19 $108
20 $99	21 $108	22 $112	23 $116	24 $116	25 $108	26 $112
27 $108	28 $112	29 $112	30 $112	31 $120

Candlewood Suites Glen Allen-Short Pump

Prices for Candlewood Suites Glen Allen-Short Pump

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Roll-In Shower (Mobility Roll-In Shower)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

Suite, 1 Bedroom

Studio Suite (Bed Type Assigned At Check-In)

Studio Suite, 1 Queen Bed

Suite, 1 Bedroom, Roll-In Shower (Mobility Roll-In Shower)

Guest reviews of Candlewood Suites Glen Allen-Short Pump

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Glen Allen-Short Pump

Prices for upcoming dates